Charmane K. Corcoran 411 Computer Center LC&T ‐ Enterprise Information Stewardship http://www.msu.edu/~corcora1/ 517/281‐2180 [email protected] Experience: Information Specialist/Info Tech I; Administrative Assistant II ‐ Michigan State University Enterprise Information Stewardship (EIS): 1995 ‐ Present. Person and Position Move: 8/22/1995 ‐ Moved from MSU Office of the Vice Provost for Libraries, Computing & Technology (LC&T). Reclassification: 10/01/2001. Unit Name Change: 10/01/2008 ‐ Changed to EIS from Client Advocacy Office. Continued all work from previous unit with exception of accounting responsibilities. Craft policy, policy implementation strategies, related procedures and communication strategies. Facilitate various compliance and policy development working groups and related task teams, including Enterprise Data Definition Standard, Identity Management/Verification, Location & International Addressing Data, MSU Web Accessibility Policy (effective 7/1/08), and Gramm‐Leach‐Bliley Act annual review. Provide technical assistance for creating reference data definitions in the Non‐Credit Registration System (NCRS) and access management and control process documentation. Develop/maintain unit Emergency Operations Plans. Administrative Assistant II ‐ Michigan State University Office of the Vice Provost for Libraries, Computing & Technology (LC&T): 1991 ‐ 1995. Person and Position Move: Moved to the Client Advocacy Office 8/22/1995. Assisted the Vice Provost for Libraries, Computing, & Technology (VPLC&T) in the management of the Michigan State University central Web site, including policy, procedure, process, design. Managed central administration and executive projects for the Provost, President, and the Board of Trustees on behalf of the VPLC&T. Wrote 83 county data sheets verifying MSU’s economic impact in each county and assisted in editing the executive summary, together comprising the “Michigan State University: Our Leadership Priorities in Michigan”. This publication contributed to the acquisition of $1.4 million in recurring state funding and received a CASE award. Served as MSU’s point person regarding Web accessibility, including advising and consulting. Assisted in the management of LC&T’s general ledger and grant accounts (1991‐
1994), until assigned full‐time to the Digital Information Group. Performed beta testing and accessibility/usability testing of online applications (including Kuali financial system, Administrator’s Assistant, Adviser Appointment System, Web Enroll, and DEPACT), consulting, client advocacy, and MSU Internet policy development. Served as MSU’s representative to the Committee on Institutional Cooperation (CIC) Web Accessibility and Usability Advisory committee; drafted original proposal for official status as an advisory group to the CIO’s and facilitated CIO’s adoption. Served as MSU’s "invited expert" to the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) Education and Outreach Working Group. Assisted in the development of outreach materials, curricula, technical reference documents, and the development of the Web Content Accessibility Guidelines 2.0 (released 12/11/08). Served on the W3C Web Accessibility Initiative (WAI) Web Site Redesign Project Task Force. Administrative Assistant II ‐ Michigan State University Agricultural Engineering, Michigan Energy Conservation Program (MECP): 1988 ‐ 1991. Managed communications and accounting for a $16 Million grant involving 10 MSU departments and 83 Michigan counties. Responsibilities included Project print publications, developing accounting and communication procedures, fostering relationships with the Michigan Department of Agriculture (the partner State agency), the Agricultural Experiment Station (AES), and the MSU Extension offices. Organized and managed the Michigan Energy Conservation Program (MECP) Capstone Conference. Supervised student employees. Accounting Clerk II ‐ Michigan State University Zoology Department: 1984 ‐ 1988. Revamped and managed accounting system and grant accounts, including the Navy Extra Low Frequency (ELF) 10‐year grant. Developed specialized reports for general ledger and research accounts. Supervised student employees. Systems Monitor, Authorized Cashier, Cashier ‐ Meijer, Inc., Service Department: 1969 ‐ 1984. Maintained the central scanner system, which generated the registers' alpha/numeric product identification and retail pricing function. Supervised Service Department personnel daily assignments and staffing of customer service. Advised store manager on customer relations. 1
Charmane K. Corcoran 411 Computer Center LC&T ‐ Enterprise Information Stewardship http://www.msu.edu/~corcora1/ 517/281‐2180 [email protected] Education: M.A. Adult and Continuing Education, Michigan State University: August 2000 ‐ With High Honors, Ave. 3.94. B. A. Communications, Michigan State University: August 1995 ‐ Ave. 3.22. A.A.B. Business Management ‐ Lansing Community College: June 1990 ‐ Magna Cum Laude, Ave. 3.74 Master’s Classes in Theology ‐ Oral Roberts University: 2001‐2003 ‐ Ave. 3.83 for 18.5 Cr. Honors:  Outstanding Alumni Award from Michigan State University's Resource Center for Persons with Disabilities (RCPD) ‐ April 2003. "In recognition of an RCPD graduate who is successful in his/her field and continues to represent the abilities of those in the disability community. This individual is a model of success for others with or without disabilities and demonstrates that disabilities need not limit achievement."  Phi Kappa Phi ‐ Michigan State University Chapter 41, National Honor Society ‐ March 2000.  Kappa Delta Pi, Michigan State University, Epsilon Kappa Chapter, National Honor Society ‐ February 1998.  President’s Leadership Fellow, Michigan State University Leadership Initiative ‐ 1997‐98.  Phi Kappa Theta, Lansing Community College Mu Tau Chapter, National Honor Society ‐ March 1989. Other:  Reviewer ‐ Annual Phi Kappa Phi Excellence Award in Interdisciplinary Scholarship – Annual review of MSU submitted applications for national scholarships.  Author (Published/Planned) ‐ Journal articles (print) and online publications focusing on leadership and stewardship, policy development and implementation, organizational culture, communication, and diversity issues related to technology and technology implementation, http://www.msu.edu/~corcora1/publications.html. Designer, contributing author, and webmaster for the online publication of “The Leaderful Approach...An Information Resource for Leaders and Team Builders”. Three faith‐based books in progress: One book in final edit. A second book is in progress. A book on organizational communication for faith‐based organizations is planned.  Conference Speaker (International and Domestic) & Organizer – Recent work‐related sessions on people and organizational culture issues in policy implementation include Enterprise Information Management conference (June 2008 Toronto), Enterprise Data World (April 2009 Tampa) http://edw2009.wilshireconferences.com/agenda.cfm?confid=31&scheduleDay=04/08/09, and the Data Governance Conference (June 2009 San Diego) http://www.debtechint.com/dg2009/day1.html. Also, on the Keynote Panel for the Data Governance Conference (June 2009 San Diego). See: http://www.msu.edu/~corcora1/lectures.html for lectures and other presentations. Helped organize and plan the monthly teleconferences and annual conferences for the CIC Web Accessibility and Usability Advisory Committee while serving as vice chair. See http://cita.disability.uiuc.edu/collaborate/cic/2006/current_practices_files/800x600/index.html. Organized and managed the Michigan Energy Conservation Program (MECP) capstone conference. Managed and spoke at several faith‐based conferences.  Editing Team Member ‐ DAMA Data Management Body of Knowledge (DAMA DMBOK Guide) http://www.dama.org/i4a/pages/Index.cfm?pageID=3364. Published April 2009. Edited two of twelve chapters covering the topics: 1) data quality management and 2) document and content management of unstructured data.  Facilitator/Discussion Group Leader – Several policy development or compliance working groups, including Gramm‐Leach Bliley Act, Enterprise Data Definition Standard, Web Accessibility policy and implementation, etc. “Taking Charge of your Finances: A Financial Planning Seminar for Women” sponsored by AARP and MSU Extension, as well as facilitator for discussion groups in several other non‐MSU organizations. 2
Charmane K. Corcoran 411 Computer Center LC&T ‐ Enterprise Information Stewardship 
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http://www.msu.edu/~corcora1/ 517/281‐2180 [email protected] Board & Committee Member – Phi Kappa Phi Scholarship Committee, Women’s Advisory Committee for Finance, Personnel, and Operations (WACFPO) advising the MSU VPFPO on women’s issues, MSU Business Women’s Association (MSUBWA), and Faculty and Professional Women’s Association (FPWA). Also see: http://www.msu.edu/~corcora1/assoc.html. Communications and Web Project Management – Designed, Developed, and Managed Communications for the MSU central Web site, the MSU Sesquicentennial Web site (Phase I) and several executive‐level sites including the MSU Board of Trustees, President’s, Governmental Affairs, Academic Governance, American College Professionals Association (ACPA) Standing Committee on Disability, MSU Faculty and Professional Women’s Association (FPWA), and the W3C Web Accessibility Initiative Web Site Redesign Project http://w3.org/WAI/redesign/project.html. Consultant (Internship) – o Developed learning interventions/change management strategies for the Dean of Students and Provost’s executive staff, Lansing Community College. Co‐facilitated the Dean’s executive staff training and communications processes. Attended Board meetings and the LCC President’s staff meetings. Provided input on communications approach for the President of the College with approval of the Dean. o Designed MSU Master’s class, EAD 860 “Concept of a Learning Society” for the MSU College of Education H.A.L.E. program under Dr. Rhonda Egidio. Advisor/Consultant and Editor – o “Career Management Program for Supervisors”, MSU Supervisor Training http://www.msu.edu/~corcora1/coopeff.html. o World Wide Web (W3C) Web Content Accessibility Guidelines (WCAG) 2.0, released December 11, 2008. See http://www.w3.org/TR/WCAG20/. o WebProfession.com Editorial Team (International Webmasters Association) o Contributing Advisor to FutureScan Magazine. Computer Skills:  Operating Systems used: UNIX, Mac, and Windows  Applications (packaged): Office (PowerPoint, Excel, Word, and a modicum of Access), Dreamweaver, Contribute, PageMaker, WordPerfect, Quattro, and several HTML editors on Mac and Windows. Publications:  Accessible Web Sites: Why They're Important and Where to Begin, published in the About Campus Journal http://www.msu.edu/~corcora1/accessweb.html.  The Intersection of Technology and Organizational Culture, published in Student Affairs (e‐journal) http://www.studentaffairs.com/ejournal/Fall_2000/art6.html.  System Changes Invite Second Look at Organizational Assumptions: Communication Styles Affect Organizational Implementations, published in Newsline, Vol. 4, No. 5, the Center for Educational Networking (e‐zine), an Individuals with Disabilities Education Act (IDEA) mandated state initiative of the Michigan Department of Education, Office of Special Education and Early Intervention Services (OSE‐EIS) http://www.msu.edu/~corcora1/publications/comstyles.html. Writing Sample: System Solvency and Inreach, posted November 13, 1993, input for the development of then President Peter McPherson’s “Guiding Principles” for MSU. http://www.msu.edu/~corcora1/publications/prin‐ckc.html. 3