CLOUD SPRAWL
ITSM BEST PRACTICE NOT
BEING APPLIED TO CLOUD
2016 SURVEY RESULTS
80%
56% of respondants say that if users have
problems with cloud applications, such as
Salesforce or Dropbox, they deal with the
cloud provider's support team directly.
CLOUD BASED IT SERVICES ARE
STILL NOT UNDER CONTROL
CIOs say that 68% of their
colleagues still don’t feel they
need the advice of IT when
procuring cloud services.
79% of surveyed IT
decision makers say that
SM is becoming a lot
harder to control and
manage IT because of
cloud computing.
79%
68%
MANAGEMENT OF
SHADOW IT WORSENING
62%
62% of CIOs say that there
are cloud applications being
used in the business without
the IT function’s knowledge.
85%
85% CIOs say proliferation
of cloud is reducing the
organisation’s control
over IT services used.
73%
20%
SO HOW CAN
CIOs BRING THE
CLOUD UNDER
CONTROL?
56%
20% report that ITSM
processes have been applied
to all cloud services.
FOCUS ON USERS
FOCUS ON
BUSINESS NEEDS
FINANCIAL AND SECURITY
RISKS REMAIN HIGH
73% CIOs state shadow IT
results in financial waste
80% of CIOs do not apply the same
comprehensive ITSM processes to cloud
services as they do for in-house IT services.
80%
80% CIOs think cloud sprawl
is creating longer-term
security risks
FOCUS ON
IT STRATEGY
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