Happy Turkey day!!!
November 2012
Computer problems: When to call technical support?
Are you having a Monday on Tuesday,
Wednesday, or Thursday? Let’s face it,
it’s just a bad week and nothing is working right. Sometimes the symptoms we are
most annoyed with are really red flags for
infection.
Slowness is a symptom. You go into
work on Monday and your computer is
slow or programs freeze. You can’t figure
out what the problem is so you run an
antivirus scan and move on. Things seem
to be resolved; you’re able to work for the
remainder of the day without any issues.
Then, you run updates on your computer
in the evening before you leave. Business
as usual, right? Wrong.
Slowness can be caused by programs running in the background.
While this could be updates or network
woes, the danger really lies in outside
sources. You may have spyware, a virus,
or something worse running behind the
scenes slowing down your work day.
Unexpected operations. It’s now
Tuesday, you’ve had a great night’s sleep
and you are ready to hit the grind, again.
You have lots of deadlines this week.
When you logon to your computer everything comes up fine and you are ready to
roll. Word even opened on its own; that
was convenient since your first task was
to compile notes. However, later when
you are examining Excel spreads sheet
during a conference call, Word pops up
again and yet again when you are composing an e-mail. Annoying, right?
Programs shouldn’t open on their
own! If any program on your computer
sprouts legs and walks into your computing time when it feels like it, you need to
have your machine reviewed by a trusted
source. Generally, programs opening on
their own indicates infection.
except for the occasional Word window
pop-up. Then you open your web browser
to find all the settings have changed. Your
default page is now, DogPile.com. Where
is Google? You know how to fix this.
You reset your browser settings and move
on. Things are going great until you finish
up your online order and try to close the
web browser window.
Why won’t the browser close?
You quickly open the Task Manager and
force your web browser to close. Darn
computer must be acting up again, right?
Wrong! If you’re web browser appears to
have a mind of its own, it’s probably infected. Changes to your browser settings,
slowness, noises when you attempt to
close the window, and other erratic behaviors may be a sign of infection.
A rebellious web browser. When
you arrive on Wednesday and start your
computer, it seems to be running normally
Nimble Support
What’s inside...
 Donate your old cell
phones to charity.....p2
 Random Access Mem



ory………………....p2
Watch out for electronic greeting card
threats…………..…p3
Check your backup
before you go….......p3
Cell phone apps stealing your info…..…..p4
Google suggestions..p4
Customer: “Hi, I have a
bug in my computer.”
Tech: “How do you
know?”
Customer: “I can see it
in the computer!”
Tech: “?”
It was worth the trip onsite, the antivirus program showed a bug on
the screen and the computer was infected.
Even small things could
indicate big trouble.
(Continued on page 2)
Why a Turkey?
In 1621 when Plymouth
colonists and the Wampanoag Indians first
celebrated Thanksgiving wild fowl, deer,
lobster, seal, and cod
were among the variety
of main course dishes.
The modern-day mascot
for Thanksgiving, the
turkey, is a bit of a mystery. The truth is, no
one really knows how
turkeys became an icon
for Thanksgiving day.
(Continued on page 3)
Computer problems: When to call...
(Continued from page 1)
Don’t panic…
Call a technician!
slow it ran Monday, the surprising new Word pop-up’s
Tuesday, and your rebellious
web browser Wednesday,
you’re not getting anything
done in a timely manner.
Truth is, if your computer was an employee, you would have fired it long ago!
Save your entire company the hassle of contracting your virus.
Unplug your computer
from the Internet and/or
network right away if you
suspect an infection. This
will stop the problem from
spreading to other computers on your network. Then call for
assistance.
Are you ready to throw
your computer out the
window? Between how
When to call technical support?
If you find yourself remedying little problems that come up by closing programs,
running virus scans, or restarting your
computer more than once a week, you
may have an infection. It’s definitely time
to call in a technician if you’re humming
the Jeopardy song while you wait for a
program to load, you’re struggling to keep
your settings set, or you instinctively
close unwanted programs that pop-up.
Cleaning up your workstation isn’t
just wiping out the infection. We can help
protect your computer and network from
future threats too. Give us a call today if
you have any symptoms. We can cleanup
your computers, review your current operations for vulnerabilities, and make suggestions to protect your company from
threats in the future.
Donate your old cell phones to charity
Are you upgrading your cell phone to one
of the new Fall releases? Donate your old
phone for charity or recycle it safely.

aboutus.verizonwireless.com/
communityservice/hopeLine.html
accepts old cell phone donations to
fund programs to help victims of domestic violence.

victoryjunction.org helps children
with chronic medical conditions and
serious illnesses.

www.marchofdimes.com/giving/
donateyourcellphone.html focuses on
raising money to improve the health
of babies by preventing birth defects,
premature birth, and infant mortality.
Can’t I just throw it away? According to EPA, a staggering 2.37 million
short tons of e-waste entered the waste
stream in 2009. Cell phones and other
electronics are a danger to our landfills.
Donate your old cell phone for a
good cause. With the recent flurry of
new cell phones released this Fall, many
people are upgrading their devices. Donating that old working cell phone seems like
a no brainer. Here are a few suggested
sites to donate for a good cause:

Page 2
www.cellphonesforsoldiers.com
Each phone donated buys one hour of
talk time for soldiers to communicate
with family while serving in the U.S.
military. Since 2004, they’ve raised
over $7 million and provided over
114 million minutes of free talk time.
Recycling your cell phone is easy!
Don’t ever throw away your old cell
phone. Check with your cell phone carrier
first. Most carriers accept working phones
and may give you a gift card or credit on
your next bill if you recycle your devices
with them. Otherwise, try Earth911.com
for a local recycling center to dispose of
your cell phone safely.
Random
Access Memory?
Every T hanksgiving
grandma would ramble on
about events in the past.
However, as years past,
we started to realize her
memory wasn’t what it
use to be. We remembered more of her stories
than she did. She seemed
to randomly access her
memories.
Sometimes, computers
seem to have this same
issue. Over time, they
don’t recall files and images as quickly as before.
But why? More than
likely, the working memory on your computer is
not enough for what you
need.
Random Access Memory
(RAM) is the workable
memory on your computer. The more programs
you use and files you have
open simultaneously, the
more memory you need to
support your work.
Adding memory to a computer seems like a simple
task. However, be aware
there a limitations with
older operating systems
and most machines have
specific criteria for matching the memory sticks.
Give us a call today for a
full assessment of your
memory needs and to explore upgrade options.
Upgrading the memory on
your company computers
is a low-cost way to give
your systems a dramatic
boost.
November 2012
Why a turkey?
(Continued from page 1)
Historians cannot pinpoint
exactly what was on the
table at the first feast, but
letters indicate beef and
fowl—possibly turkey
since Edward Winslow
mentioned a turkey hunting trip before the meal.
Some say Queen Elizabeth of 16th century England celebrated during the
Harvest season with
roasted goose. Pilgrims
from England found turkeys to be a more abundant substitute and just as
tasty.
However the turkey
gained its tribute, it has
the roots to support the
holiday. Did you know
wild turkey is a native
bird of North America.
Ben Franklin even
claimed the turkey as a
more suitable national
bird for the U.S. than the
bald eagle.
Here are a few turkey
facts to quiz your Thanksgiving day guests:
1.
What is the nickname
for a male turkey?
2.
How many feathers
can a mature turkey
have?
3.
How fast do turkeys
run?
4.
What is the fleshy
skin that hangs over
the turkeys beak
called?
Watch out for electronic greeting card threats
this holiday season
Quick tips to help you avoid e-greeting
card scams this holiday season.
November 17th is Electric Greeting Card
day, but watch out! E-card messages can
carry viruses, Trojans, and spyware.
Review the e-mail information carefully.
E-card companies always have their company name in the display name area and
the sender e-mail address line. For example, “Ecard from MSN Greetings” as the
display name and “ecards@msn@ameri–
can greetings.com.” as the e-mail.
If you are unsure of the company, look it
up! Don’t guess. If you receive an e-card
from LovelyEGreeting.com and you can’t
tell if it’s legitimate, don’t click on it!
Open your browser and search for the
company name. If nothing comes up, delete the e-mail immediately. E-card sites
thrive on spreading the word about their
services. Legitimate companies will be
listed in any search engine you use. You
may also type the website address directly
into your web browser to bypass malicious code attached to the e-mail link and
assess the site.
Beware of end-user agreements.
Be sure to read all end-user agreements
before you proceed. This goes for any
type of software of course, but e-card
companies don’t usually have end-user
agreements to send a free card. So, take
the initiative. Go to the website directly
and learn about the company.
Preview the privacy policies. At the
most, you may need to agree to the company “Privacy Policy” if you’re signing
up for an account. One major thing to
look for is, “Will they sell my information
or anyone else’s info I provide?” Look for
a section titled, “Third-Party Advertising”, or “Privacy” and read through it.
Ideally, it will say “...does not provide
advertisers access to any personally identifiable information…”
Most people love to send and receive ecards. They are a fun, and usually free,
way to share encouraging words, send
your love, or even wish everyone a wonderful Thanksgiving near and far. No one
can resist a dancing turkey!
Check your backup before you go!
With Thanksgiving right around the corner, it is easy to get overwhelmed with events and family. Be sure to check your company
back-up before you check out for the holidays.
Don’t worry, if Mommy burns the
Turkey this year, Dad will dub it
Version 2.0 and tell the catering
company it is time to deliver the
final product.
A friend recently shared a devastating story with me about data loss. Their
company had a server and backed up to it daily, but over the holidays there
was a power problem. The electricity at the office went off and on four
times. Unfortunately, the trusty old server was the only source of data
storage for their company. So, when the server failed to power back on,
he was terrified. He thought he planned for every possible disaster, the
server failing wasn’t in his list. They had surge protectors on everything, backup locks on the doors to increase security even if the alarm
system is down, they even had alert calls from the alarm company to inform
them if the power ever went out and everything worked but the server.
Did his preparations help? Nope. He lost almost everything. Missing the
critical point that back-up is safest when stored off-site, was the biggest
mistake of his life. Even worse, it took over 6 months for his company to
replace the data, recreate financial records, and get back on track.
How long would it take your company to recover from a server failure?
Page 3
1. “Toms” 2. 3,500
3. 20-50 mph 4. “snood”
“We make all of your computer problems go
away without the cost of a full-time I.T. staff!”
Ask about our fixed price service agreements
— Computer support at a flat monthly fee you can budget for, just like rent!
Inquiring Minds...
Cell phone apps to steal your personal information.
Symantec.com recently uncovered an app called “Safe Virus
Scan” posing as an antivirus program. However, this program
doesn’t actually have any security functionality at all. The primary function is to fool users and copy their personal data while
they wait for software to load.
There have been records of unsafe applications like this, but they
all give an error message or say the app is incompatible with your
device. “Safe Virus Scan” actually looks like it is working. It
shows a progress bar for a scan in progress as soon as it
downloads. By the time the scan is finished, the app has stolen all
the data stored on the device and uploaded it to an external site.
This particular app is offered through a spam e-mail that leads the
recipient to a third-party hosting site to download the application.
Some advice… avoid downloading apps from any e-mail, especially ones you don’t recognize. Look up new applications you’re
interested in using at your app store and online to ensure authenticity.
What in the world is Google suggesting? Sometimes I
just have to laugh when I see the Google suggestions as I try to
verbalize what I want to find and boom! Something silly pops up.
Here are a cute examples:
Typed: What would
Suggestions: What would I look like as a blonde? What
would I look like bald? What would you do?
Typed: Do g
Suggestions: Do guinea pigs like to swim? Do gingers have
souls? Do goldfish sleep?
So, how can you search effectively? There are many ways
to use search engines. You can type in something relevant to
the information you’re searching for or keywords like, “How to
deep fry a turkey” or “recipes, deep fry, turkey”. The trick is to
use a full sentence or three or more search terms for any search.
Try adding quotes to each search term if you only want to view
results with those words included, no substitutions.
Wild card searches. After the holidays you may want to
search for something to cook using the leftover turkey. Use a
wild card search to find suggestions for a missing component.
For example, you could type, “recipes for turkey *” to find all
turkey recipes; this search returns things like turkey meatloaf,
turkey noodle soup and turkey salad. The asterisk represents
something missing, a letter or words. You can use this trick for
words too. Try “deep fr* turkey” to find all listings that have
“deep fried turkey” and “deep frying turkey” in them.
Search tools. There are a few helpful built-in tools in Google
like “define:” to find a quick definition of any word. Use a tilde
(~) in front of word to search for the term and synonyms. More
notably, the “I’m feeling lucky” feature returns the most popular listing for whatever you’re searching.
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1850 Lee Rd. #115
Winter Park, FL 32789
(888) 480-6532
www.innertag.com
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