QUESTIONPOINT CHAT TRANSCRIPTS
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CHAT as a LIBRARIAN
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What are your overall impressions of the service that the patrons received?
Which of the transactions did you think was the most effective? Least effective? Why?
What positive feedback would you give to the staff providing the service?
What improvements would you suggest?
Were there any opportunities for information literacy instruction? Did the librarians
use these opportunities?
6. What do you see that you want to remember when you are providing virtual reference
services?
7. Transcripts
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Transcript 1: Research project for school (State-wide virtual reference service)
Patron 16:15
What are natural resources of Washington?
Librarian 16:16 Hello! Welcome to the Washington State Library's Ask a Librarian service! My
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name is [Librarian Name]. I am reading your question right now; it will be just
a minute...
Do you just need a list of resources? Or do you need information about the
resources too?
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I am doing a research project for school and I need just a long list or what our
resourses are. could you help me you [Librarian Name]?
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sorry, typo
Could you help me to find a list of Washingtons' supplied materials to the
world?
Don't worry about the typos - I make them too! Let me see what I can find
online. You may also want to check an encyclopedia and/or the World
Almanac because I know they contain the kind of info that you're looking for.
Give me just a minute to do some searching...
Thank you SO much!
I'm still searching. Thanks for your patience...
pardon my spelling, it is resources.
I'm not finding a list online. Do you mind if I do some more searching, both
online and in our print collection, and send you an email to let you know
what I find?
alright
What's your email address?
I would like to know if i will be on a mailing list, and if it would be brodcast to
the world.
You won't be on any type of mailing list. The only people who will see your
email address are me and perhaps some of my coworkers. That's it.
So, it is strictly confidential?
Yes, it is strictly confidential. We actually all sign confidentiality agreements
stating that we won't release customer contact information.
Thank you I appreciate it.
You're welcome.
If you could just give the return address I would be grateful as well.
I am at [Patron Email]
Ok. The return address on the email should be [Librarian Email]
Expect an email from me by the end of the day (5:00) today. Will that work
for you?
I think It will! thank you very much!
My name is [Patron Name] by the way
I hope that you enjoy the rest of your day.
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You're welcome! Is there anything else that I can help you with at the
moment, [Patron Name]?
other than finding me a million dollars, I think that I am fine!
Thank you once again [Librarian Name].
Good bye,
I wish I could help with the million dollars! And thank you for using our Ask a
Librarian service! If you discover that you have more questions, or if you need
more info, please feel free to contact us agian. I hope you have a great day
too!
bye!
Patron ended chat session.
The librarian sent the customer the following email:
Hi [Patron Name],
Attached to this email is a PDF file containing copies of a couple pages from
the Encyclopedia Americana International Edition that contain information
about Washington?s resources.
Take a look at the pages and then let me know if you need more information.
In the meantime, I will continue to search for information about
Washington?s natural resources.
Thank you for allowing me to follow up with you via email ? I appreciate your
patience.
Sincerely,
[Librarian Name]
[Librarian Name]
Reference Librarian
[Librarian Telephone]
Transcript 2: Children’s readers advisory – very happy patron
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What age would you recommend reading Enid Blyton's boarding school books,
St Clare's/ Malory Towers? I've a keen 7 yr-old who, I'm sure could cope with
the language, but not sure about the content - aren't they just mean to each
other all the time? Or can someone suggest a contemporary equivalent?
Thanks.
Librarian *librarian’s name+ has joined the session.
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Hi
Hi, I'm *Librarian’s name+ in California. I am helping out your librarians by
answering questions for them right now. I'm reading what you wrote so I can
help you...
interesting... I have not read these books :)
sounds like your 7 year old is ready for chapter books?
She reads Narnia, some of it goes over her head, I'm sure...
http://www.enidblyton.net/famous-five/
this page has short reviews of Blyton's books
The Boxcar Children or the Laura Ingles Wilder books may be right for her also.
She loves Famous Five too. I suppose I'm after something more contemporary
whilst keeping the escapist element - all ideas welcome - thanks for your ideas,
I don't know th Boxcar Children.
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I see... let me see what else I can find. sounds like she's reading well above her age
Boxcar Children are by Gertrude Warner
She enjoys fairy/ballet stuff too - glittery covers etc :)
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Have you tried the Noel Streetfield "shoes" books? Ballet Shoes, Theater
Shoes...they are older books, but I remember loving them!
http://www.kidsreads.com/series/index.asp
this list looks a bit better
I have a copy of Ballet Shoes somewhere, I'll dig it out - wow, thanks for all
these lists - will look through them
Great…
next time you're in the library, talk to the children's librarian
that person will have lots of newer books that might be right
will this help you get started today?
Really, thanks so much for this - what a fabulous resource. I just came across it
tonight as I renewed a book online (at the Barbican Library in London) and
there you are a library angel working all night. fab - over and out!
glad to help... actually, because I'm in California... it's only the middle of the
afternoon :)
enjoy the lists... someone is always here...
have a great evening
Librarian ended chat session.
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http://www.plum.lib.il.us/yp_books_7_8_yearolds.shtml
here's one of the lists for 7-8 year olds
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Transcript 3: Business resource
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Do you know the closest library that has "Valuation Strategies" journal. It is
publication from Thomson - RIA.
Please hold for the next available librarian. If you would like a transcript of this
session emailed to you, please type your full email address now.
[Librarian Name] - A librarian has joined the session.
Hi [Patron Name]. Let me see what I can find out for you.
Thank you.
I didn't find it in print at the *Library’s Name+. I'm checking to see if it's
available online.
So far, I haven't found it. I thought the *Library’s+ Business Branch might have
it, but no luck.
They might know of a library that has it, though.
ok. What about [Name of local business school]?
You can call them at [business school phone number].
thanks
Let me check the *local business school’s+ catalog and see if I can find it.
I didn't find it in their catalog. And unfortunately, I don't have access to their
electronic databases to see if you can access it online.
The phone number for the [local business school] Library is [phone #].
thanks [Librarian Name]. I might just call RIA.
The library is closed this week, though, because of the holiday.
You're welcome. Do you need that number?
if you have it handy
Sure, just a moment.
Here's the number for their New York office: [RIA phone #].
You can also use their website to contact a sales representative for your area:
http://ria.thomson.com.
thanks
You're welcome. May I help you with anything else today?
no. I am all set. Thanks again
Have a great day!
Transcript 4: Education and career information – no searching by librarian
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I need to know what job I can get when I graduate with an Associate degree in
Criminal Justice.
A librarian will be with you in about a minute.
[Librarian Name] - A librarian has joined the session
Hello, this is the reference librarian. I'm reading your question...
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I would suggest you speak with your career guidance office.
okay
is there anything else i can help you wtih
[Patron Name] - has disconnected
take care
Chat Session Ended.
Transcript 5: Statistic on mail in the 20th century
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I'm having trouble finding the volumes of postal mail throughout the 20th
century, before 2001
Please hold for the next available librarian. If you would like a transcript of this
session emailed to you, please type your full email address now.
[Librarian Initials] - A librarian has joined the session.
Hi [Patron Name], so you are trying to find some measure of the volume of
mail sent through the US postal service before 2001?
Yes
OK, let me see if I can find something... can you tell me what you have done
already?
I found one site, about a week ago, but I just realized it's more recent data
and the paper is for '20th century' history, so I want to try to focus on statistics
from the 20th century, not just recent ones
OK, let me look a little.... please hold
okay
http://www.usps.com/cpim/ftp/pubs/pub100/pub100.htm#stat
Do you think this page would help?
See the Statistics part...
yes
wow
this is perfect
thanks a lot!
So will that answer your question?
yes thanks
bye
Transcript 6: Patron looking for a book
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I am looking for the book Textbook of Rabbit Medicine by Frances HarcourtBrown and I do not see it at all on the website. Do you have any suggestions as
to where I can get it?
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[Librarian Name] - A librarian has joined the session.
[Patron Name], welcome to [Name of chat service]! I'm looking at your
question right now; it will be just a moment.
Thanks.
I don't see the book in either [Local] County Library or [Local] Library/State
Resource Center; if you'll give me one moment, I'll see if it can be inter-library
loaned from another library in the state.
Thanks.
Okay, I'm not seeing the textbook in any of the public libraries in [the state].
An institution like the [local university] might have it, however.
If I'm not a student there would I be able to check it out?
I'm looking into that right now...
It looks like you can use the library, but unless you join one of two
organizations you will not be able to check out the material.
Hmm. I'm alumni at the [local college]. Would u be able to see if they have a
copy?
Sure, one moment please.
I don't see the item in their collection, unfortunately.
Ok. Thanks for looking.
I'm sorry I couldn't locate a copy for you.
Thank you for using [Ask service]! If you have any further questions, please
contact us again. If you provided an e-mail address, you should receive a full
transcript in a few minutes. You may click the "End Call" button now.
Can I make a suugestion abou the rabbit books you all do have?
Sure, what do you have in mind?
The libary needs to have adult books on rabbits. All I saw were things geared
towards children.
Just a thought.
Thanks for your time.
Have a good day.
Transcript 7: Tips on what to do about a monkey in a patron’s garden
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Hi. I would like to ask about monkey animal. Monkeys from jungle nearby
often go to vege garden and pluck off vege plants or fruits available before
they ripe. What are the ways to scre off moneky from vege garden, what they
fears anyway...? Thanks.
anyone there able to help?
Hi, [Patron Name] -- let me see what I can find for you. Do you know what kind
of monkeys they are? If not, could you give me your general geographic
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location?
oh yes, the jungle is high land about 300m away from the vege garden. in front
of the garden there is a large pond. this is Malaysia it is a tropical country.
the monkeys are quite large in size. they have greyish color fur. long tail, long
arms
Hmm. I am trying to find some tips for you -- here is one: "...one initiative that
has been taken to scare off monkeys is by tying a toy dog to the jackfruit tree.
According to a neighbour, it really works." This is a suggestion from a
newspaper article that can be found at:
http://brudirect.com/DailyInfo/News/Archive/Aug04/030804/bb04.htm ... I
am still looking for more suggestions...
they can pluck up potato plants up to get the potatos below to eat and pluck
brinjal to eat. Thanks... for your kind helps... i could think about toy dog...
Hmm. The only other suggestions I have found are to paint snakes and cobras
on nearby trees or poles, ... there is also this website:
http://daphneburkina.typepad.com/_/2005/09/ -- scroll down a little, and you
will see a picture of some people putting up some wire, but I don't know
exactly what it is.
I wish I could be more help. I'm afriad we don't really have that same problem
here in Michigan, USA.
Good luck! Is there anything else I can help with?
Thanks! So far no...
Bye.
Thanks for using Ask Us Now! If you need additional help, please contact us at:
[Chat service]
Librarian ended chat session.
Transcript 8: Federal Reserve System
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Chat Transcript: what are some examples of what the federal resevre system
Patron's screen name: [User Name]
Welcome to [name of chat service] I'm reading over your question and will be
with you in just a moment.
Okay
What are you looking to find out about the Federal Reserve system?
some examples of what they do
Ok, let me find some information for you.
Hold on please.
Okay
Here are some pages that explain about the Federal Reserve.
http://people.howstuffworks.com/fed.htm
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There is a specific page on the tasks of the Federal Reserve from the site I just
sent you.
http://people.howstuffworks.com/fed4.htm
Did the page I sent you show up on your screen?
Yes
Good, does it have enough information on it to answer your question?
i'm doing an abc book and we need examples an this is no help
Ok, please tell me specifically what you are looking for that you were not able
to find on the page I sent you.
i need examples of what they do
Ok, on the page I alread sent you it says this...
what eva
"The Fed regulates financial institutions, acts as the U.S. government's bank,
acts as a bank's bank, and is responsible for managing the nation's money."
Those are all examples of what the Federal Reserve does.
sorry i didn't type that
This page also gives a dictionary definition and has a couple of different
encyclopedia articles on the Federal Reserve.
http://www.answers.com/federal+reserve+system&r=67
You should be able to find plenty of examples there.
Please take a look at the sites I sent you.
Then if you have any further questions.
Please feel free to contact us again.
Librarian ended chat session.
Transcript 9: Fear of garlic
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What is the definition of alliumphobia?
A librarian will be with you in about a minute.
[Librarian Name] - A librarian has joined the session
alliumphobia Fear of garlic.
ok thank you
have a nice day
goodbye
Chat Session Ended.
Transcript 10: Mesopotamian government – abrupt ending by user
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Can you find me information on Mesopotamian government?
Please hold for the next available librarian. If you would like a transcript of this
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session emailed to you, please type your full email address now.
[Librarian Name]- A librarian has joined the session
Hello [Patron Name]...I'm looking at your question...
it looks like your pc is not compatible with mine--we are unable to cobrowse,
so I'll go to google to search. Have you looked for infomation there?
yes
well I found an excellent link on the google page...you can put into google's
search bar : Mesopotamia +government and look at the links they provide...
can you send them to me
if we could cobrowse we could look at the links together...but you can do the
search yourself, yes?
Mesopotamia +government
buhler.usd313.k12.ks.us/prosperity/meso3.html
www.kidsnewsroom.org/elmer/infoCentral/ frameset/civilizations/meso/gov/
oi.uchicago.edu/OI/MUS/ED/TRC/MESO/law.html - 14k I have already searched there and that really doesn't help me
It would be much easier for you to do the google search I showed you so you
could click on the links and read the conten as you go along...
why not?
Can you describe your needs a little for me?
[Patron Name]...are you there?
Well I want to know how the government ran and just a little information on
Hammurabi
okay...let me look at one of the links I sent you...
The Laws of Hammurabi are the longest and best organized of the law
collections that survive from ancient Mesopotamia. King Hammurabi, who
ruled from ... oi.uchicago.edu/OI/MUS/ED/TRC/MESO/law.html - 14k
this link answers your questions--you need to look at this site--can you do
that?
no
do you know how to use google?
yes
www.google.com
so what happens when you type in the search bar: Mesopotamis
+government?
Mesopotamia
can you connect me with [Librarian2 Name]
hold on...
I don't see anyone with that name--just different libraries. You could log out
and come back in again if you like?
Can you contact me with anyone from the [a library branch].
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I'm going to go on to another person if you don't want to continue--I need to
have a little input from you...
I'm sorry, where is that library--in the *city’s name+ area?
yes
I see *library’s name]...but not [library branch]...
you can log out and come back in again...if you like
can you try the *local area’s library region+
I'm going to log out now--you can request that when you come back in--I only
saw [library’s name+...
what
Try the links I sent you...you can get the information you need---goodbye and
come again!
what
Note to staff: [Librarian Name]- - user has closed this session
Chat Session Ended.
Transcript 11: Can you tell me the 26 counties names in republic of Ireland…
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can you tell me the 26, counties names in republic of ireland the southern
ireland and the 6, countys names in northen ireland please
Welcome to [name of chat service]. Thank you for your enquiry. Please wait
while I look for you...
can you name me the 26 counties in southern ireland and 6 countys in
northern ireland please
I am about to send you a webpage is this okay?
yes
If the webpage dosen't open automatically, you probably have pop-ups
blocked. Just click on the link in the text and it will open the page.
http://www.crwflags.com/fotw/flags/ie(.html#map
On this site there is a clickable map of the counties for both Northern Ireland
and Eire with a list at the bottom. Please let me know if this what you need.
Is this all the information you need? Is there anything else I can help with?
yes thank you this is a graet help [Patron Name]
Patron ended chat session.
Librarian ended chat session.
Transcript 12: Information on universities
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Chat Transcript: Researching Universities
A librarian will be with you shortly, please hold.
[Librarian Initials] - A librarian has joined the session
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Welcome to the [name of service]. I'm reading your question now.
hello
Can you explain your question in more detail please?
I am trying to research specific information about universities
like enrollment numbers
strategic goals
board of directors
Are you looking at US Universities? Public or private universities, or both?
5 universities in particular
all US
MIT, Harvard, Stanford, Columbia, and Pricenton
Ok, and have you checked their Web sites yet?
Directors' names and enrollment numbers should be posted at their sites.
No I haven't. I was hoping to find some online database with all that
information in one place
Strategic goals might be found under the President's message/introduction.
kind of like a University Book that can be picked up at a bookstore
There may be an online directory/database for this type of information.
The other question would be whether the library provides access to the
database.
We'd be happy to do some checking into this for you and
then follow up with you by email.
Would that be acceptable?
General information is just a start, I need to get in depth departmental
information
sure
For the indepth information, are you wanting to look at all
departments/schools or just certain ones?
my e-mail address is: [Patron Email]
the 5 schools that I mentioned before
MIT, Harvard, Stanford, Columbia, and Priceton
Right, but the indepth department information for those 5 -- are you wanting
to research all the departments at those Universities? Or certain departments
within the University?
oh, sorry
No problem.
certain
Are there too many to list here? It may help us track down the appropriate
resource for you if there aren't too many to list.
IT, Business Office, Student Affairs, Research Depts, Alumni, Budget, Provosts
thats it
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is that too much?
And for these -- goals of the departments? department heads? student
enrollment? that sort of thing?
goals of the departments and department heads
just that
Ok, thanks.
enrollment numbers are general information for the whole school
did you get my e-mail address before?
I see. We will look into what resource will help you and get back to you by
email then.
thanks a lot. You are vvery helpful
my Name is [Patron Name] and my e-mail again is: [Patron Email]
Note to staff: [Librarian Initials] - user has closed this session
Chat Session Ended.
Transcript 13: Ernest Hemingway’ death
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When Ernest Hemingway committed suicide, did he use the same gun as his
father used when he (his father) committed suicide?
Librarian 'Dauphin County [Librarian Name]' has joined the session.
Hello and welcome to [Chat service]. Please wait a moment while I review
your question.
I will need to do a little checking. I may have to grab a book to find that
answer. Just a moment.
so far, I'm just finding that he used a shotgun, not specifically his father's gun.
I need to check some more. Just a moment.
I found an article on the Internet talking about the gun that he used. I will try
to send you the page. It should pop-up in a moment.
http://www.cigaraficionado.com/Cigar/CA_Profiles/
People_Profile/0,2540,15,00.html
The web site should pop-up in a moment. If you can't see it, let me know. The
3rd paragraph down mentions that he bought the gun himself.
Does this answer your question?
Oh, thank you, thank you. I have wondered about that for years!!
Is there anything else I can help you with?
Not at the moment, but you did a great job. Thank you so much.
Thank you for using [Chat service]. It has been a pleasure assisting you and I
hope you will use Ask Here PA again.
Bye
Patron ended chat session.
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Transcript 14: Conduction, convection, or radiation?
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What principle of warming does a fireplace exhibit? Conduction,
convection, or radiation?
Librarian 'QP Backup Librarian [Librarian Name]' has joined the session.
Hello
My name is [Librarian Name], and I'm a reference librarian with the
QuestionPoint chat service. Our librarians staff this 24-hour service
when your local librarians are unavailable.
I'm reading your question right now to see how I can help you...
What subject area is this?
6th grade science
Here are definitions of the three principles
http://www.mansfieldct.org/schools/MMS/staff/hand/convcondrad.htm
Reading this, sounds like convection?
Yes, but what do you think of radiation?
I keep thinking of radiation as "from the sun" or somthing for cancer
patients but then I think of "radiant" heat which I associate with a space
heater?
This is a hard one
Yes, that is what I was thinking
There is a source of heat and it radiates its energy
The reason I am thinking convection is because it says "actual movement
of the warmed matter"-not that th wood moves but it is the warmed
matter?
Yes, I can see why that would be a good option too. The heated air flows
in the room.
If you were a 6th grader, which would you pick?
Iwould pick radation, but let me check further, ok?
That's great-should I stay online or do you want to email me?
How soon do you need the answer?
By 7 a.m. tomorrow (Wednesday)
If that's too soon we can just wing it-no pressure-I know you're probably
close to quitting time.
Give me a moment to search further.
Ok, thanks
I found this pdf document on fireplaces and it explains that the initial
and basic heat of a fireplace is radiation, then there are other elements
that come into play
I will send you the page, its'at the bottom of pg1
http://www.cnr.uidaho.edu/extforest/WFS11.pdf
[Librarian Name]-thank you so much!!!
Is that enough information to get started?
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Yes, that is great. I really appreciate your time and help-this is a great
service. Thanks again and have a great night.
Great!
You are welcome and have a good evening too
If you need additional assistance, please log back into the service
Librarian ended chat session.
Transcript 15: Question asked to law librarian
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ABOUT FAMILY LAW:I HAVE A SUPERVISED ORDER FROM THE
COURT,HOWEVER, MY EX-WIFE STOP BRINGING MY 2 CHILDREN TO THE
VISITS, IS IT LEGAL? THERE'S ANY PENALTY FOR DOING THAT? OR SHE
CAN DECIDE WHEN AND HOW TO LET ME SEE MY CHILDREN?
WHERE CAN I GET FREE HELP OR MORE INFO
Librarian 'Law Librarian [Librarian ID Number]' has joined the session.
If you have an order to see your children on certain days, then your exwife is legally obligated to provide you access to your children at those
times.
WHAT IF NOT? LIKE IT IS NOW.
There are a few ways you can handle it.
I HEAR YOU.
You can ask the sheriff or police to help you enforce the order by doing a
civil stand by at the exchange
This will not work, though, if your order is not clear. If it says something
like "every other weekend" the police can't help, since they don't know
which parent's weekend it is. If it says "1st, 3rd and 5th weekends," they
can help, since it is obvious who should have the children.
You second option is to ask the court to modify the custody and
visitation order to something that is easier for the parents to agree on.
THATS WHAT IT SAYS
If you wish to do that, the forms are available at
http://www.courtinfo.ca.gov/selfhelp/family/custody/custforms.htm
The third option is to file contempt charges against her, for failure to
comply with a court order.
You will need these forms:
FL 410: Order to Show Cause and Affidavit for Contempt: [ Cal. Judicial
Council Form FL-410]
http://www.courtinfo.ca.gov/forms/fillable/fl410.pdf (in all cases)
and FL-412: Affidavit of Facts Constituting Contempt (Domestic
Violence/Custody and Visitation)
http://www.courtinfo.ca.gov/forms/fillable/fl412.pdf
WHAT IS IT(CONTEMPT)
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You may need these additional forms:
FL-411 (Affidavit of Facts Constituting Contempt (Financial and Injunctive
Orders)): If the other parent is violating an order for child, family, or
spousal support, attorney's fees and court or other litigation costs, or
injunctive orders (unrelated to domestic violence)
http://www.courtinfo.ca.gov/forms/fillable/fl411.pdf
FL-150 (Income and Expense Declaration): If you want to claim the
attorney's fees and costs of bringing the contempt action.
http://www.courtinfo.ca.gov/forms/fillable/fl150.pdf
Contempt is a semi-criminal case, where your wife could face jail time or
fines for failing to comply with the court order.
DO I NEED TO PAY FOR IT
Yes, there will be a filing fee.
I PRESENTLY LIVE IN DIFFERENT COUNTY WHERE SHE IS SUPPOUSE TO BE
WORKING AND BRINGING THE KIDS TO STAY DURING THE WEEK COULD I
DO THE CASE HERE?
You'll need to do the case in whichever county the original order was
made.
TO BAD FOR ME, NO MONEY FOR THAT
Do you have any other questions today?
THANK YOU BYE
Bye!
Librarian ended chat session.
Transcript 16: Inappropriate patron
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facts on wyoming
Librarian '[ Chat service and Librarian Name]' has joined the session.
Hi! I am a librarian with the [Chat service]. Your library and my library are
part of a nationwide group that provide backup for each other's service.
I'm reading over your question and will be with you in just a moment.
http://www.50states.com/wyoming.htm
I am sending facts from 50states.com.
thanks doll
http://www.50states.com/facts/wyomin.htm
The same site also has fast facts and trivia.
You're welcome and my name is [Librarian Name].
thanks doll
[Librarian Name]?
That is inappropriate.
If you need further help, please feel free to login again.
are you there?
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Set Resolution: Answered*
Set Description: Reference**
Set Description: Inappropriate**
Closed by Librarian # [Librarian ID Number].
* “Resolution” indicates whether the question was answered or needs additional information,
usually by a follow-up email by the librarian who answered the chat or another librarian from
the patron’s local library.
** “Descriptions” are used by libraries to categorize and analyze the questions that it receives.
Transcript 17: Pompeii – Short chat with negative conclusion.
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how many days was pompeii blocked from sun light after vesuvius erupt
Librarian 'Librarian[Librarian ID Number]-SA' has joined the session.
Hello, I am [Librarian Name] from the [Chat service]. I will check for you.
today
today
hurry up
http://www.archaeology.org/interactive/pompeii/history.html
The answer is in here. Work it out. Bye.
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Transcript 18: Patron may have left, not a lot of word contact by librarian
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I need statistics on how many people watch college sports on TV? I'm
thinking NCB or CBS or ESPN would have this,or perhaps a magazine like
Sports Illustrated might have an article about it, for example statistics re
March Madness --or the March to the Final Four.
Librarian [Librarian Initials]' has joined the session.
Hi [User Name]. I'll look, just a minute please.
I meant NBC, of course, not NCB. March Madness is a three week lead-up
to the Final Four match of college basketball teams and has skyrocketed in
viewership, but I need the stats on it as well as TV college football
watchers. Thanks so much for your help.
So far, I haven't found it but I'm still looking.
Try these: en.wikipedia.org/wiki/Nielsen_Ratings
www.museum.tv/archives/etv/A/htmlA/acnielsen/acnielsen.htm
www.aaja.org/news/industry/2006_09_11_01
http://www.agbnielsen.net/
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Set Resolution: Answered
Transcript 19: Bored teens
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My friends and I are 17 and we live in Scotch Plains. We're bored out of our minds
b/c there is nothing to do around here... can you think of anything? we all drive,
too.
Librarian 'Burbank librarian-[Librarian Name]' has joined the session.
Go do something for someone else; volunteer. Everyone wins.
we've actually already done that a couple of times, so we're kinda looking for
some place to go at night
Go camping. Tell stories. Play music. Create something.
Go skating. Make a movie. Write a script.
ok sounds good we might try camping
Have fun :-)
thanks
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Transcript 20: Sports songs – great use of online source
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do u have a list of song sthat can get you "pumped up"..like before sports
games?
Hi [User Name]
How about "We are the champions" by Queen?
i already have that one. our soccer team is making a soundtrack and im out
of songs
There are a few CDs called Jock Jams with sports songs - some pump up
songs and some that you hear during the game.
Here is the list of songs on vol 1.
http://www.amazon.com/gp/product/B000000HKM/sr=1-1/qid=
1153881689/ref=pd_bbs_1/104-9206099-3773519?ie=UTF8&s=music
thanks this is great
There are several other volumes on Amazon if you wanted to check those
out, too.
Is this enough to get you started?
yes. thanks
Great. Have a good night.
Librarian ended chat session.
Set Resolution: Answered
Set Description: Reference
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