A NEWSLETTER FOR THE EMPLOYEES OF BROADWAY SERVICES, INC. n NOV DEC 2016 JAN 2017
Happy Holidays and Happy New Year from BSI
President’s Message
Each year I am reminded of
our good fortune as a company
as I see so many of you at our
holiday luncheon. This year
was no exception. This event
serves as a small token of our
gratitude to you for all you do
to put substance behind our
motto: “where quality service
and quality people matter.” It
is a pleasure to see so many of you at this affair and to
acknowledge your contribution to the work of Broadway
Services. Led by Brentina Horshaw and Chris Fulwood
and their entire Human Resources staff and Corporate
Office staff, we were able to have a fun afternoon with
good food, games and entertainment, and great company
in preparation for Christmas and the New Year. My
sincerest thanks to all who made it happen.
One of the things that touches me the most about our
luncheon is your gratitude, your saying thank you for this
gesture. You also show your personal touch of goodness
by the way in which you participate in our two holiday
projects, showing your care and concern for those not
as blessed as we are. Our BSI employees join with our
customers, vendors, families and friends to donate both
toys and money to the annual TOYS FOR TOTS program,
this year collecting 633 new toys for young children in our
area, adding $100 in cash donations to that total. Special
thanks go to Holt Paper, Steve Flichman at Wyman Park,
AmeriChem, Charles Dailey and Transwestern at Keswick
and Mount Washington, and Trish Ramsey-Lipscomb at
Bayview. Many thanks to Bob Biemiller for volunteering
to manage the Toys for Tots campaign in honor of Frank
Hoyt. The yearly United Way Campaign reaches out to
many agencies in our area to meet special needs, and
this year BSI personnel contributed $20,582 to this effort.
Thank you for your generosity. It is greatly appreciated.
2 On Broadway
This year we were pleased to be awarded CIMS (Cleaning
Industry Management Standard) Certification by ISSA
(International Sanitary Supply Association). Thanks to the
leadership and hard work of Dave Brady, our Quality
Assurance Manager, the industry recognized the quality
of the performance of many of our housekeeping and
janitorial contracts, and we have made the commitment
to reaching that level of excellence across the board as
we continue to improve what we do in this area of our
business. This certification will require a concentrated
effort to maintain, and we will need to be vigilant to
live up to the standards it calls for. Many thanks to our
Housekeeping Division for their determination and effort
to secure this coveted honor.
As we continue to seek to expand our base in the
Baltimore-Washington metropolitan area, it is important
that our reputation precedes us. Our leadership training
program, in its second year, will concentrate on the
cultivation and development of key qualities that are seen
as essential for being an effective supervisor. We will
conduct this training by division to see if we can focus
on division-specific issues that need our attention. Many
thanks to those of you who have assisted in planning this
program.
Broadway Services is a company whose reputation is built
on the service we provide, employee by employee. It is
our duty to assist each other in seeing to it that our motto
is not simply words but rather a measure by which we
gauge ourselves and the progress we make each and every
day. It is the sign of an adult that we know each day that
we can do better than the day before. Let’s commit to that,
not only in our work, but also in the way in which we take
care of each other. Happy New Year to you all.
Sincerely,
Peter Seidl, President
Broadway Services 2016 Holiday Luncheon
On Broadway 3
Broadway Services 2016 Holiday Luncheon
WINNING THE PRIZES…
OH THOSE GAMES…
AND THE DANCING…
4 On Broadway
Human Resources Bulletins
INCLEMENT WEATHER POLICY
It is the policy of Broadway Services that its operations
must perform as close to normal as possible during
inclement weather. As a result, employees are expected to
report to work in the event of severe weather conditions.
Absences
Employees who are unable to report to work because
of severe weather conditions as determined by the
City’s or County’s Emergency Plan must call in according
to departmental procedures and request: (1) A PTO day,
or (2) A day off without pay, if there are no available
PTO days.
If in the opinion of the manager, the employee has not
made an acceptable effort to get to work, the employee
may be denied the use of PTO, and the time off will be
noted as an absence subject to discipline.
Late Arrivals
Due to operational needs, employees are expected to
arrive at work on time. When emergency conditions
reach Phase II, the following will occur: (1) Employees
who arrive late must call in prior to the start of their shift
and according to departmental procedures (2) Employees
who arrive late will be granted one (1) hour grace period,
without pay, before being considered late for work.
If in the opinion of the manager, the employee has not
made an acceptable effort to get to work on time, the
employee may be denied the grace period and become
subject to discipline.
Leaving Early
If the employee has to leave early and the manager is
able to excuse the individual, PTO time may be granted
to cover the early departure, or time off without pay if
there is no available PTO.
Worksite Closings
Severe inclement weather does not necessarily mean your
worksite is closed, or that you have not been assigned
to work elsewhere. Always check with your Manager
and Supervisor regarding your work schedule during
weather emergencies. If your worksite is closed during
severe weather conditions, you may take PTO or time
off without pay, if there is no available PTO. Employees
who report to work, and learn that the worksite is closed
or there is no available work for them will be paid a
minimum of two (2) hours.
2017 OBSERVED BSI
HOLIDAY SCHEDULE
New Year’s Day
Monday, January 2, 2017 (Observed)
Martin Luther King, Jr. Day
Monday, January 16, 2017
Memorial Day
Monday, May 29, 2017
Independence Day
Tuesday, July 4, 2017
This year made the 10th year that BSI participated in the Toys for Tots
program through the Marine 4th Combat Engineer Battalion. As you see
in the pictures, there was a tremendouse response to the request for toys
and donations. Pictured below are Transport drivers loading a truck full
of kid’s games, dolls, teddy bears and play cars to be delivered to the Toys
for Tots Center.
Labor Day
Monday, September 4, 2017
Thanksgiving Day
Thursday, November 23, 2017
Christmas Day
Monday, December 25, 2017
On Broadway 5
Human Resources Bulletins
2016 UNITED WAY CAMPAIGN DRAWING WINNERS
DECEMBER 1, 2016
1st Prize: 49” LED Smart TV
Valerie Booth-Jones,
Weinberg Garage Parking
2nd Prize: 49” LED Smart TV
Delonya Laws,
301 Building, Bayview EVS
3rd Prize: Laptop & Printer Bundle
Vinetta Thompson Dairsow,
Washington Street Parking
4th Prize: Tablet with Keyboard
Steven Akpan,
Woodmore Towne Centre
5th Prize: Fitbit Charge
Corinne Odo, Property Management
6th Prize: Amazon Fire HD Tablet
Darell Hazelton,
301 Building, Bayview EVS
BROADWAY SERVICES WOULD LIKE TO THANK EVERYONE WHO
CONTRIBUTED TO THIS YEAR’S UNITED WAY CAMPAIGN!
Tom McNamee, VP of Human
Resources drawing names with
Diane Brocato, Benefits and
Compensation Manager
6 On Broadway
$50 Wal-Mart Gift Card Winners:
William K. Brown,
JHBMC Security 12x8
Kevin Ricks, Office Moves,
Transport Services
Antoinette Boyer, Mason F. Lord,
Bayview EVS
Karl Johnson, JHMI Security 8x4
Derlynn Dye, JHU Buses
$25 Wal-Mart Gift Card Winners:
Clarence Lee, 301 Building,
Bayview EVS
Dwayne Townsend, Jr.,
301 Building, Bayview EVS
Rose Frazier-Long,
301 Building, Bayview EVS
Sabrina Smith, JHU Buses
Darryl Thompkins,
Shuttle Administration
Human Resources Bulletins
Broadway Services is CIMS (Cleaning Industry
Management Standard) certified! About six (6) months
ago David Brady, Quality Assurance Manager set a goal
for Broadway Services Housekeeping Division to become
CIMS certified. That goal was met this past November.
What is CIMS? CIMS is the first consensus-based
management standard that outlines the primary
characteristics of a successful, quality cleaning
organization. CIMS applies to management, operations,
performance systems, and processes. Compliance
with the Standard demonstrates an organization is
structured to deliver consistent, quality services that are
designed to meet the customer’s needs and expectations.
It sets forth processes, procedures, and supporting
THE WELLNESS CORNER
Did you know there is a Specialty Appointment Line
expanded to all EHP Members? If you need help
scheduling a new appointment with a Johns Hopkins
specialist, EHP has a Specialty Appointment Line
dedicated to all EHP members. This service helps
plan members navigate and schedule new specialty
appointments with Johns Hopkins specialty providers.
They can assist you today by calling 1-866-206-7210,
Monday – Friday, 8am to 5pm or visiting online at
https://www.ehp.org/
documentation proven to be characteristic of customerdriven organizations. CIMS is nonprescriptive and each
individual organization has the flexibility to choose the
most effective ways in which to meet its requirements.
The Standard is divided into six areas of management
best practices:
• Quality systems
• Service delivery
• Human resources
• Health, safety, and environmental stewardship
• Management commitment
A growing list of customer facilities are now mandating
that an organization be CIMS certified to even be eligible
to be awarded a cleaning service contract. It is recognized
nationwide and has even been featured in presentations at
numerous high profile national customer shows.
Being CIMS certified helps differentiate in a crowded EVS
marketplace. The certification validates the company’s
commitment to QUALITY, CUSTOMER SATISFACTION
and OVERALL EXCELLENCE.
We are CIMS certified! Well done, Dave!
CHATTY CHARLIE HAS A SORE
THROAT! WHERE SHOULD HE GO
FOR MEDICAL HELP?
If possible, always contact your Primary Care Physician
for guidance on medical care. For colds, flu, minor burns
and cuts that require stitches, puncture wounds requiring
tetanus shots, urinary tract infections, sore throats,
pink eye and ear infections, consider treatment
at an Urgent Care Center. Contact
EHP Customer Service for a complete
list of Urgent Care Centers where
you live or work! 410-424-4450
or www.EHP.org
JOHNS HOPKINS
EHP
Your health.Your Life.Your future.
On Broadway 7
Human Resources Bulletins
MARTIN LUTHER KING, JR. DAY
1
2
3
9
4
10
11
6
7
5
8
Across
1. Martin Luther King, Jr. was assassinated in­___________, Tennessee.
2. Fifteen years after his death a bill was signed declaring Martin Luther King, Jr. Day a _____________ holiday.
3. One of his greatest civil rights accomplishments was the __________ on Washington.
5. Dr. King fought against prejudice, people being judged by their ___ color.
7. Martin Luther King, Jr. was assassinated during the month of __________.
8. The first civil rights movement he was involved in was the Montgomery __________ Boycott.
10. Martin Luther King, Jr. was assassinated when he was thirty-_______ years old.
Down
1. Martin Luther King, Jr. Day is celebrated on the third ________ of January.
4. He was married and had four ______________.
6. Rosa _______ fought for her bus seat and inspired many civil right leaders including Martin Luther King, Jr.
9. Martin Luther King, Jr. was born on January 15, 1929 in ______, Georgia.
11. In 1964 he received the _____________ Peace Prize.
8 On Broadway
Human Resources Bulletins
CONGRATULATIONS TO
EVELYN JOHNSON ON HER
RETIREMENT!
JOE CARTER RETIRES…
Robert Joseph Carter, Maintenance Supervisor, worked
at North Charles General Hospital in 1975 which was
acquired by Johns Hopkins Hospital in 1985. He joined
Broadway Services several years later and after many
years of hard work, and dedicated service to Broadway
Services and Johns Hopkins, it is now time for Joe to
enjoy this well-deserved, new and exciting chapter of his
life. Thank you Joe for your tireless efforts, and for your
contribution to the success of Broadway Services. You
were a significant part of our BSI family and team and you
will be greatly missed! Best wishes to you for a healthy,
happy and great life adventure! Happy Retirement Joe!
Evelyn joined the BSI family in 2000. She has been in the
Commercial Housekeeping division for over sixteen (16)
years. Evelyn officially retired from BSI in October 2016. In
her retirement, she has been traveling and relaxing.
Congratulations Evelyn on your well deserved retirement!
NEW HIRES
Sherri Degross – Supervisor, JHBMC – EVS
PROMOTIONS
If you choose not to buy a home in the Southeast district,
you can still participate in the Live Near Your Work program
and received $2,500 from Broadway Services and $2,500
from the City of Baltimore, for a total of $5,000 towards
closing and settlement cost.
Roberta (Lynn) Burns – Operations Manager, Transport
The Live Near Your Work program was developed to provide
direct financial assistance toward an employee’s home
purchase. The home must be in a targeted neighborhood in
Baltimore City.
Catherine C. Robinson – Supervisor, GBMC – Parking
If you are interested in receiving an application, you’ve been
on board at least one (1) year, a full time employee and are
in good standing (no disciplinaries), please contact Human
Resources 410-563-6949 for more information.
Candice J. Chesley – Supervisor, JHBMC - Security
Leah M. Hills – Lieutenant, Mt. Washington - Security
Corinne A. Odo – Property Manager, JHBMC
Human Resources Bulletins
Human Resources Bulletins
NOW THAT’S WHERE
QUALITY SERVICE AND
QUALITY PEOPLE MATTER!
Nicole Wilkerson, Transport Driver for Johns Hopkins Home
Care and other drivers of the Transport division were honored
with a 2016 Red Shoe Shuffle Ronald McDonald House
Charities medal. This medal was awarded to recognize Driver
Wilkerson and the Transport division for their contribution of
donations to the Ronald McDonald House.
Driver Wilkerson states she often makes deliveries of
medication for the children who reside at the Ronald
McDonald House. She expressed, that she was touched of
how much of simple things, such as cleaning supplies, were
needed. She decided to get the Transport team involved to
donate several items. In response to their generosity, the Ronald
McDonald House Charities presented the medal pictured.
Congratulations Driver Wilkerson and the BTS Division!
IS YOUR LIFE INSURANCE
BENEFICIARY UP-TO-DATE?
As a reminder, you can change
your life insurance beneficiary
at any time by coming to the HR
department for a form. You should
consider changing your beneficiary
whenever you have a lifestyle
change, such as: you get married or
divorced, death of your beneficiary,
birth of a child, etc. The last signed
beneficiary form on file is what
will be used should we need to
file a claim with the life insurance
company. You should contact the
HR department at 410-563-6949 if
you have any questions.
DON’T FORGET ABOUT THE EARNED INCOME TAX CREDIT!
Did you know that Federal and Maryland earned income tax credits (EITC)
are available to specified low-income individuals and families? Maryland’s
EITC is a credit for certain taxpayers who have income and have worked.
The state and local EITC reduces the amount of taxes you owe. Please visit
the website www.marylandtaxes.com or call 1-800-MD-TAXES for more
information.
BROADWAY SERVICES MOURNS THE LOSS OF OUR OWN:
James A. Smith
Housekeeper, 550 Building, JHMI
4/27/1958 - 1/2/2017
Hired: 11/18/15
Donald C. Cully
Transit Coach Driver, CDL B
7/9/1961 – 1/8/2017
Hired: 5/16/14
Our condolences are extended to their families.
On Broadway 9
Our Employees Meet The Challenge
Kudos
CATCH A SHINING STAR
The “Catch a Shining Star” Awards
Program is designed to acknowledge
employees who demonstrate
outstanding service excellence and
inspire others to do their best. All
nominated employees are eligible to
be selected as quarterly and annual
award winners, with cash prizes
and organization wide recognition.
Congratulations to all!
JHMI SECURITY
Alethia A. Spence, S/O
HOPKINS EMPLOYEES
OF THE MONTH
OCTOBER 2016
Wendell R. Fowlkes, JHMI Parking
Roman B. Franklin,
JHMI Transportation
Olandas P. Gamble II, JMI Security
NOVEMBER 2016
Virginia McCoy, JHMI Security
Lana M. McClain,
JHMI Transportation
Randolph E. Nolan, JHMI Parking
Nathan J. Sorgenfrei,
HCGH Security
DECEMBER 2016
Leo A. Dunifer, JHMI Transportation
Rashaad A. Proctor, JHMI Parking
10 On Broadway
KUDOS TO…
JHMI SECURITY
Lauren Arrington,
Sidney Kimmel
Cancer Center,
wanted to pass on
her appreciation for
a job well done to
Tyshawn Stackhouse, S/O, JHMI.
Ms. Arrington thanks S/O Stackhouse
for assisting her in searching for her
lost keys. She stated, “I was greeted
by Tyshawn Stackhouse. This young
man was patient, professional and
pleasant. He went out of his way to
escort me to the three sections where
I thought the keys would be. It was
truly a pleasure working with him.”
Jennifer Darling,
Nurse Clinician,
Bloomberg 12,
acknowledges
the exceptional
performance of
Theodoric Bell Jr,
William Bellamy and
Jamal J. A. Dorsey,
S/O, JHMI. Ms.
Darling states, “I just
wanted to thank you
for the outstanding
security staff that has
been sent to our unit
the past few days,
especially during
the day/evening.
They have been extremely helpful,
kind and supportive to particular
patients requiring extra TLC. They
have exhibited the ability to judge
when to be assertive and when to be
compassionate, which is extremely
important and necessary on our
unit. On behalf of Bloomberg 12
South staff, we greatly appreciate
everything you do.”
Dr. Clare Rock,
Assistant Professor,
School of Medicine,
Infectious Diseases,
wanted to pass along
her appreciation to,
Matthew Byrdsong, PSO, JHMI. She
stated, “I wanted you to know how
pleasant and nice this security officer
was to both patients and staff. We
are working hard jobs and patients
are in stressful situations so it really
makes a positive difference when a
staff member such as Mr. Byrdsong
addresses everybody in such a nice
and positive way.”
June Reynolds, Senior
Mammographer,
The Breast Center
passes along her
appreciation to Sgt.
Reno Mullen and
S/O Andrew Pullen,
HGCH. Ms. Reynolds
states, “Officer Pullen
was an outstanding
greeter and source of
comfort for our event
attendees. When the event was over
they both assisted with cleanup (they
did not have to). They saw a team
member in need and stepped in to
assist. They moved tables, put chairs
back in place and gathered trash.
They are part of our HCGH Breast
Center team, caring for the patients.
We wanted to thank them for their
outstanding support and job well
done!”
Our Employees Meet The Challenge
Julie Butchard,
RN, Emergency
Department,
Psychiatric Unit
acknowledges, S/O
Kevin A. Grant,
Marquise D. Hayes
Jr, and Antonio Jones
S/O 1st Class, JHMI,
for their exceptional
job performance.
Ms. Butchard states,
“I recently received
feedback from a
nursing student
spending time with us
in the Hall 7 during
an aggressive event.
These officers did an excellent job of
de-escalating a situation which could
have turned out negatively. Thank you
for your exemplary job performance.”
Ray Fabian, Director
External Security, takes
the time to commend,
Dion L. Drumgoole,
PSO JHMI for assisting
with the apprehension
of three (3) robbers. Mr. Fabian states,
“Due to your quick actions and
dedication to duty, the suspects were
located, detained and identified. I am
extremely impressed with your effort.
Thank you for representing Corporate
Security and the Johns Hopkins
Medical Institutions in such a stellar
manner.”
Rebecca Longstreth,
Nurse Clinician,
Nelson 8 passes along
her appreciation for a
job well done to Imari
Pettigrew, S/O 1st
Class, JHMI. Ms. Longstreth states,
“I just wanted to let you know
that I was really impressed with
how Officer Pettigrew handled the
situation with my patient. She stayed
with the patient, even as she hurled
profanities and tried to push her out
of the room. S/O Pettigrew remained
cool and collected and faced the
patient with an understanding but
firm manner. I am so glad that she
was assigned to that patient at that
time.”
Ray Fabian, Director
External Security,
commends Anthony
Walker, PSO JHMI. Mr.
Fabian states, “I would
like to commend you for your role in
the apprehension of a larceny from
auto suspect. Due to your attention
to detail, Security investigators were
able to clear several other thefts that
SAFE DRIVERS AWARDS – NOVEMBER & DECEMBER 2016, JANUARY 2017
The following drivers recently received safe driving awards, which also reflected the number of years for which
they are being recognized:
Marcus Bose
Antione McCoy Joanne Stanley Transport
1 Year
JHH Shuttle
3 Years
JHH Shuttle 6 Years
Leroy McKelvin
Transport
1 Year
Khaled Mohammed
Transport
3 Years
Daren Ebron Transport
8 Years
Lina Everett
JHH Shuttle 2 Years
Marsha Thompson BTS Shuttle
4 Years
Michael Braxton Housekeeping 8 Years
Vincent Bailey BTS Shuttle
2 Years
Tim Reed
Transport
5 Years
Michael Smith Transport 10 Years
Michael Johnson Transport
2 Years
Donald Blackman Transport
5 Years
Eric Campbell Transport
12 Years
Michael Holly
Transport
2 Years
Jermaine McLeod BTS Shuttle 5 Years
Jason Dupree
Transport
13 Years
Vanessa Spencer
BTS Shuttle
2 Years
Kevin Ricks
Transport
5 Years
Charles Wells JHH Shuttle 20 Years
Rhamar Nichols
BTS Shuttle 3 Years
Vernon Hill JHH Shuttle 5 Years
Benjamin Steven Transport
3 Years
Gideon Susbilla JHH Shuttle 5 Years
On Broadway 11
Our Employees Meet The Challenge
occurred inside the hospital. Needless
to say, I am extremely impressed with
your effort.”
Carol Van Vlaanderen,
RN, Behavioral Health
Unit acknowledges
the exceptional job
performance of Bryan
Salinas, S/O JHMI. She
states, “Bryan has only worked in the
security department since September
but he has made a big impact. Bryan
is very professional, well disciplined
and has a great work ethic. I am
always pleased when he is assigned
to be the security officer because
safety of the patients and staff is
obviously his priority.”
PARKING
Diane Almony,
Manager of the
Ocular Immunology
Division at Wilmer,
wishes to relay her
thanks to, Linda Daye,
Manager, Marelle
Johnson and Denise
Turpin, Attendants at
JHMI Orleans Street
Garage. She states,
“On Tuesday, October
18, 2016, I was not
feeling well and just
wanted to go home.
When I started my
engine, the tire sensors
indicated a problem. I
was reluctant to try to drive the hour
home without calling my husband
and found that my cell phone died.
The Manager asked if I would like
to step inside to have a seat. I sat in
their lunch room for 15 minutes while
my phone charged. These ladies
repeatedly offered me water and kept
asking if I was OK? They even called
12 On Broadway
my husband on their phone to let
him know what was happening and
let me speak with him briefly. I am so
grateful for their kindness.”
as I enter the campus of GBMC! Your
smiles and kind greetings mean a lot.
I come for my appointments every
day there and I wanted you to know
you are appreciated!”
JHMI TRANSPORTATION
Karen Edwards,
Program Coordinator
for SOM Institute of
Clinical Translational
Research, relays her
thanks to Carolyn
Blagmond Attendant/Cashier,
Luladay Geadion, Lead Attendant,
Wendell Fowlkes, Otha Taylor and
Shaderra Turner, Attendants at
Rutland Garage, JHMI. Ms. Edwards
states, “On behalf of the ICTR, we
want to thank you and your team
for all of the assistance, support and
cooperation they gave us on HeLa
Day (Oct. 1). It was a joy for us to
work with each and every one of you.
We appreciated your attention to
detail and your professionalism.”
Kim, a patient at Greater Baltimore
Medical Center takes time to thank
Lakisha Wingate and Janae Asberry,
Parking Greeters, GBMC. Kim states,
“I just wanted to thank you in some
small way for your smiles each day,
Tammy Driver, RN,
BSN, Johns Hopkins
Occupational Health
Services, recognizes,
John Dawson,
Shuttle Driver, JHMI
Transportation Division. Ms. Driver
states, “A few weeks ago I was on the
Church–Ashland Shuttle driven by
Mr. Dawson. I lost my cell phone on
the bus. He was generous enough to
look for it and returned it. I have not
had the opportunity to see him since
that time. Last week I saw him and
he followed up with me asking if I
got my phone. I really appreciate him
and his effort.”
ENVIRONMENTAL SERVICES
Deborrah Adkins, Supply
Coordinator, Johns Hopkins Elder
Plus, JHBMC takes time to express
her appreciation to Joanne Whitley
Working Supervisor, Booker Allen
Jr., Antoinette Boyer, Mary Bradby,
Gregory Fitz, Patricia Marable,
Christopher Sullivan, Housekeepers,
MFL Bldg. JHBMC and Tirra
Our Employees Meet The Challenge
PRESIDENT’S
DAY TRIVIA
QUIZ
QUESTIONS
1. Which President is also
known as the ‘Father of the
Constitution’?
2. Who was the only President to
serve more than two (2) terms?
Deborrah Adkins,
Supply Coordinator,
Johns Hopkins Elder
Plus, JHBMC takes
time to thank Trish
Ramsey - Manager,
Floyd Young - Supervisor, Booker
Allen Jr., Antoinette Boyer and Mary
Bradby, Housekeepers, JHBMC MFL
Bldg. Ms. Adkins states, “During our
20th Anniversary Celebration your
housekeepers took extra efforts to
make sure that areas of concern were
addressed immediately. We could
not have done this without you and
your staff. We greatly appreciate
the services you provide to help
make this a clean and sanitary
environment.”
3. Who said these famous words:
“…ask not what your country
can do for you — ask what
you can do for your country” ?
4. Which President was also a
popular movie actor?
5. Who issued the Emancipation
Proclamation?
ANSWERS
Michelle Gielner;
LCSW-C, Clinical
Supervisor, Adult PRP,
JHBMC, acknowledges
Gordon Thompson,
Housekeeper, Dome/
MFL Bldg., JHBMC. Ms. Gielner
states, “Gordon recently saw me
coming off the elevator carrying an
oversized box and without missing
a step stopped what he was doing,
took the box from me and walked it
to my car in the lot. Gordon speaks to
the core values that Bayview stands
for: excellence, respect, collegiality,
leadership, integrity and community.
He is always so willing to help others
and does it with such an engaging
persona!”
1. James Madison
2. Franklin D. Roosevelt
3. John F. Kennedy
4. Ronald Regan or Donald
Trump
5. Abraham Lincoln
Murdock, Housekeeper Alpha
Building at JHBMC. She states,
“Thank you for all you have done to
prepare the experience of the 2 Day
Annual Thanksgiving Day Dinner.
They gave their time and effort to
assist us in every way possible,
even though they had a list of
responsibilities to take care of. They
volunteered and didn’t deny giving
their assistance when asked. Thank
you for all you do for us on a daily
basis!”
Patricia HardingUsher, Imaging
Department, wanted
to pass appreciation
to Michael Brown,
Housekeeper,
Maryland Family Care, Glen Burnie.
She states, “I just wanted to pass
along how pleasant and what a great
job our janitor Mike does every day!
He is really great, always shares a
kind word and pleasant attitude. My
restroom and office rooms are always
super clean. He is such an asset to
our office.”
On Broadway 13
Broadway’s Best - Employees of the Month
MARKEDA ALSTON,
SECURITY OFFICER 1ST
CLASS, JHMI.
Markeda knows all the buildings
that make up Johns Hopkins
Hospital both old and new. She
can be trusted to make the right
decisions in difficult situations. She
has outstanding customer service
skills and always has a positive
attitude even during adverse and difficult situations. She
performs a multitude of duties which includes: opening and
closing Special Details, interacts with patients, staff, students
and visitors that arrive with questions, and complies with
Pastoral Care policy on authorizing free parking for clergy.
She is a valuable asset to the department.
ANDREW MARCUS,
SECURITY OFFICER, JHMI.
Andrew has been with BSI since
2013. He does an excellent job
providing directions and general
information about various areas of
the JHOPC and hospital to visitors
and patients. He conducts himself
professionally at all times and
his customer service skills are
outstanding. Andrew has a positive attitude and is able
to calm down patients and visitors during highly stressful
situations. He trains all new officers on door post procedures,
how to handle difficult situations and on customer service
excellence skills. His job performance is outstanding.
MARCUS WELLS, SECURITY
OFFICER, JHMI.
Marcus has outstanding customer
service skills. He treats all of the
patients with respect regardless of
their condition. He has a positive
attitude with everyone. He is able
to calm down patients in highly
stressful situations. He is always
looking for ways to improve his job
performance and knowledge. We love having him on our
team.
ARRIA RYAN, SECURITY
OFFICER 1ST CLASS,
JHMI.
Arria is an exceptional Officer.
She is utilized as a primary patrol
when needed. She is responsible
for providing customer service to
all visitors and patients, which she
shows great aptitude in doing. She is
also responsible for monitoring and patrolling PEDs. She has
an excellent working relationship with all of the staff, which
enables her to perform her assigned duties. Well done, Arria!
YVONNE Y. CLAUDE,
SECURITY OFFICER, JHMI.
Yvonne has been with Broadway
Services since 2005. She is very
helpful to staff, students and visitors.
She is proactive in her patrols and
she utilizes her knowledge of early
posts to fill-in as needed on the 8x4
shift. Yvonne is very knowledgeable
concerning hospital and SOM
policies and procedures. She carries out her job duties in a
very proficient and timely manner. Yvonne has a great attitude
and great work ethics. It’s great to have her on our team.
JIDEOFOR H. ENYI,
SECURITY OFFICER,
GOETZE’S CANDY
COMPANY, SLIVER
STAR SECURITY, BSI.
Jideofor has been with Broadway
Services since 2014. He is
dependable, conscientious and
can be relied upon to successfully complete and carryout
assignments. He shows up for work fully prepared to take
his post and any other post assignments. He conducts himself
professionally and gets things done without being told.
Jideofor is an excellent representative of Broadway Services.
DANIELLE HOOKER,
SECURITY SERGEANT,
BOWIE HEALTH CENTER,
SILVER STAR SECURITY, BSI.
Danielle displays the necessary
confidence needed, to lead her
team, when faced the challenges.
She is dependable, reliable and
trustworthy. Danielle shows concern
for the well-being of the clients,
patients and security staff. She is an asset to the Silver Star Team.
14 On Broadway
Broadway’s Best - Employees of the Month
ANTOINETTE THOMAS,
SHUTTLE DRIVER, JHMI
TRANSPORTATION
DIVISION.
Antoinette has been with Broadway
Services since 2006. To date, she
has earned the Broadway’s Best Safe
Driving Award each year, dating
back to 2007. Due to her impeccable
customer services skills and
knowledge of various routes, she was recently promoted to
Dispatcher. Her job performance is outstanding and Antoinette
is truly a pleasure to work with. We are happy to have her on
our team.
KEHINDE OLU-AJAYI,
ATTENDANT/CASHIER,
PEABODY INSTITUTE
PARKING DIVISION.
“Kenny” as he is called has proven
himself to be reliable and flexible.
During concerts and other events
which can occur at any time during
the day, he is always ready to help.
Thank you Kenny for your outstanding work!
BEATRIZ MARQUEZ,
DAY PORTER - SECURITY
SQUARE MALL, BSI EVS
COMMERCIAL DIVISION.
Beatriz supports management in any
way she can. She is always willing to
take on extra assignments and fills in
during employee absenteeism, even
if it means working a double. She
is very detailed oriented and totally
dedicated. It’s great to have her on our team!
JOSHUA A. JENKINS, DAY
PORTER/HOUSEKEEPER,
SCOTTISH RITE MASONIC
TEMPLE, BSI EVS.
Joshua has been with Broadway
Services for eighteen months and
has not missed any time. Joshua is
professional at all times. Our clients
adore him! He is friendly, helpful
and just an overall asset to our
company. Job well done, Joshua!
If you have a kudos or commendations to share,
please contact Christine Fulwood, Human
Resources Specialist at 410-563-6945 or email
at [email protected].
Sponsored by JHBMC
Location: Francis X Knott Conference Room
February 21-23 2017 – 7 am to 7 pm
April 24-26 2017 – 7 am to 7 pm
To schedule an appointment, please call the Johns Hopkins Bayview Medical Center
Community Relations Department at 410-550-0289, Monday through Friday.
AMERICAN
RED CROSS
BLOOD DRIVE
“The need for blood is constant and only volunteer donors can fulfill that need for
patients in our community. Nationwide, someone needs a unit of blood every 2 to
3 seconds and most of us will need blood in our lifetime.”
Thank you for your support!
On Broadway 15
TRAINING
The last time I wrote to you all, I
suggested that we try something that
might help us develop our willpower,
using Kelly McGonigal’s questions
as a guide: What is something you
would like to do more of, or stop
putting off, because you know that
doing it will improve the quality
of your life? …What is the most
important long term goal you’d like
to focus your energy on? …Last year
at this time I asked us to consider a
sort of daily scorecard on examining
our personal performance, using
these five steps to reflect: awareness,
gratitude, attentiveness, selection,
and planning. I want to see if I can’t
offer a look at several skills that might
help us make both of these practices
part of our daily routine.
None of the suggestions, if followed,
will help if we do not possess, use,
and develop clear communication
skills. My experience, both personally
and through observing many of you
on the job, is that we do not sit back
and look at the way we communicate
nearly enough to determine if
the message we want is getting
through to its intended target. There
are some key elements that keep
communication clear: keep it simple
and leave nothing to chance. While
we may be certain that our words are
conveying all we intend them to, we
need to check for understanding to
be sure that we have done our part in
sending the correct message.
Developing a pattern of recognizable
and effective communication will
require patience. Making this part of
your personal arsenal can only help
you become better at what you do.
I have witnessed situations on the
job where your patience is stretched
to the limits and where the tension
can be cut with a baseball bat. I’ve
seen you with agitated and frustrated
patients and visitors and passengers,
and I’ve seen you respond with the
quality service expected of you. You
didn’t arrive on the job with that
patience, you developed it as you
grew in the job, and it has helped in
all aspects of your work, whether in
the planning or in the execution of
the job at hand.
Let’s suppose you are a supervisor,
and your long term goal this year is
to minimize the number of costly
errors made on the job by those in
your team. You start with a baseline
figure of the number and cost of
those mistakes from the previous
year, and then you spend some time
in planning how you are going to
go about effecting a change in your
department. The plan needs to be
clear cut, manageable, able to be
communicated, and evaluated as it is
implemented every step of the way.
WANT TO SHARE A STORY?
If you have a story to share or an
idea for the newsletter, please
contact Brentina Horshaw,
Employee Relations Manager
at 410-563-6942 or email at
[email protected]
16 On Broadway
Plans need to be balanced, and they
need to make sense to all involved in
implementing them.
The last skill is perhaps the most
important, and that is the willingness
to learn. This requires an investment
on your part, one that promises to
pay dividends if you stick with it. One
sure sign of being an adult is knowing
that each day you wake up you can
do better than you did the day before.
How do you learn? Are you willing to
expand the ways in which you learn,
and even more importantly, are you
willing to expand the corps of people
from whom you learn? I am thinking
of colleagues, customers, bosses,
all sorts of people with whom we
interact every day. As soon as you cut
yourself off from learning from one
group, you have cut yourself off from
growth and the development of your
potential.
Let’s see if we can’t do the daily
reflection needed to improve
ourselves, our performance, and the
company we all work for. Your own
communication, patience, planning,
and willingness to learn will be key to
the success of this effort.
Barry Fitzpatrick
Training Director
Broadway Services, Inc.