Pyramid | An Overview
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
1
| Pyramid | Introduction
Pyramid is the globally available Belkin Support Tool that offers detailed Product
Information at all levels, with the primary focus on Support related items.
As the program is web-based it can be accessed from virtually anywhere via any Internet
capable location and is not dependent on access to any Internal Network.
Access is controlled via a Username and Password based login which gives access to a
User-Friendly and intuitive Information Tool.
Slide Number 2
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
2
| Pyramid | Homepage Explained
Search Engine
Top Menu Bar
Category Browser
Recent Issues
Slide Number 3
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
3
| Pyramid | Homepage Explained
First off let’s look at the Menu Bar . . .
Clicking on this link from any page will return you to the Home Page and
Category Browser
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
4
| Pyramid | Homepage Explained
First off let’s look at the Menu Bar . . .
********
This Page is essentially used to view and change your Pyramid Password Only
Slide Number 5
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
5
| Pyramid | Homepage Explained
First off let’s look at the Menu Bar . . .
********
This Page is used to contact Pyramid with any suggestions or feedback.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
6
| Pyramid | Homepage Explained
First off let’s look at the Menu Bar . . .
********
Clicking Logout ends your Pyramid Session.
This is a useful feature if your are using Pyramid At a store or public location. If
you stay logged in your Session will expire after 8 hours.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
7
| Pyramid | Homepage Explained
If we return to the Homepage and look this time at the Search Engine . . .
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
8
| Pyramid | Homepage Explained
By default Products are searched either by Part Number, Description or other text . . ..
F5D7230 G Router
7230
D7230
Wireless
The SKU can be entered
any string
logicalcould
combination
andinstead
shortened
Or in
a text
be entered
. . . to make life quicker
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
9
| Pyramid | Homepage Explained
The Search Engine will show all relevant results and will display them alphabetically . . .
Wireless G Router
The SKU can be entered
any string
logicalcould
combination
andinstead
shortened
Or in
a text
be entered
. . . to make life quicker
Slide Number 10
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
10
| Pyramid | Homepage Explained
In Pyramid different Versions are classed as different Products and labels show Status . . .
Wireless G Router
Obsolete
Versions or
Products
Future
Products
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
11
| Pyramid | Homepage Explained
In Pyramid different Versions are classed as different Products and labels show Status . . .
Wireless G Router
Obsolete
Versions or
Products
Future
Products
Slide Number 12
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
12
| Pyramid | Homepage Explained
There is also an Advanced Search Option for searching Knowledge Base and Documents . . .
Wireless G Router
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
13
| Pyramid | Homepage Explained
There is also an Advanced Search Option for searching Knowledge Base and Documents . . .
Wireless G Router
By selecting ‘Knowledge Base Articles’ and typing free text you can search for
possible Known Issues with Products.
In the same way ‘Documents’ could also be selected to find particular Files.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
14
| Pyramid | Homepage Explained
There is also an Advanced Search Option for searching Knowledge Base and Documents . . .
Wireless G Router
By selecting ‘Knowledge Base Articles’ and typing free text you can search for
possible Known Issues with Products.
In the same way ‘Documents’ could also be selected to find particular Files.
Slide Number 15
Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
15
| Pyramid | Product Page Explained
Top Menu Bar
Search Engine
Information Area
Side Menu Bar
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
16
| Pyramid | Product Page Explained
The General Section essentially contains the same type of content as can
be found on the Belkin Website with possible improvements to accuracy
and relevance. It is designed to give a Superficial Overview of the Product
in question.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
17
| Pyramid | Product Page Explained
The Documents Section contains as many Documents as we are aware of
and in as many languages as we cover. These Documents are generally in
PDF format so can be zoomed and even sent on to people via the E-Mail
link.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
18
| Pyramid | Product Page Explained
The Images Section is where we have various views of the Product
covering every angle relevant to the support and understanding of that
Product. All of the images are Hi-Resolution and zoomable so real detail
can be seen regarding Ports and Connectors for example.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
19
| Pyramid | Product Page Explained
The Related Products Section is where we list all Products that have a
relationship in some way, shape or form with the one being currently
viewed. The Relationship is normally determined by Product Type or
Product Family. Useful when link-selling, recommending or replacing.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
20
| Pyramid | Product Page Explained
The Technical Data Section lists all known Technical Details regarding the
Product in question. These are details found on Packaging and in Manuals,
as well as snippets of Information that we have gleaned through feedback
and in-house testing.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
21
| Pyramid | Product Page Explained
The Knowledge Base Section has Articles detailing any known issues and
how to resolve them where applicable. This Page is also used to clarify
certain aspects of the Technology and what it is designed to do. Some
Knowledge Base Articles contain links to other information or Images.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
22
| Pyramid | Product Page Explained
The Interfaces Section contains any available fully-functional Virtual
recreations of Software, Firmware and Web-Based User Interfaces. These
allow you to put yourself in the same position as the End-User for
simulating scenarios or demonstrating features and benefits.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
23
| Pyramid | Product Page Explained
The Extra Info Section allows us to convey any further Information
regarding either the Product, its usage or the background Technology. We
have found that this can help build a better picture of the Product and how
it works in the absence of formal training.
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
24
| Pyramid | Benefits
• Easy to Navigate
• Past, Present and Future Products covered
• Quick Search tool that copes with all search variants
• Products listed by SKU/Version so multiple entries appear for one Part Number
• 99.99 % Accuracy on all Product related Information
• Image Gallery covers multiple views of Products not just the ‘Marketing View’
• Infinitely scalable – both in terms of Products and additional resources
• Web-based for Global accessibility
• Password protected for secure login
• Accessibility levels for Internal only and generic information (Documentation and KB)
• The only source for Virtual Interfaces to recreate environments and assist Customers
• Provision for generic, non-SKU specific Information
• Designed specifically with Customer Support in mind
• Great aid to Training (esp. New Hire) as Agents up to speed with products quicker
• Multi-Regional and Multi-Departmental application
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Pyramid
Confidential property of Belkin International. Unlawful to copy or reproduce in
any manner without the express written consent of Belkin International.
25