Remote Deposit Capture Frequently Asked Questions
What is Remote Deposit Capture?
How does RDC work?
What are the steps involved?
Can all checks be deposited via Remote Deposit Capture?
Do I still need to endorse the checks I'm depositing?
What happens to the checks after I scan them?
What is the cut-off time for processing the checks?
Will I have access to the check images after I deposit them through the scanner?
Are reports available?
How many checks can I transmit per day?
Is there a limit on the amount I can transmit?
Can I transmit multiple batches into multiple accounts on the same day?
What happens if I deposit a check more than once?
What if I forget my password or have a question about the remote deposit process?
Q: What is Remote Deposit Capture?
A: Remote Deposit Capture (RDC) is an innovative payment solution that allows you to make deposits electronically
when it is convenient for you, without ever leaving your office. Simply scan the checks you receive through the RDC
scanner and transmit the deposit using a secure web connection. The funds are generally available to you the next
business day!
Q: How does RDC work?
A: Instead of mailing or bringing your deposits to Hancock Bank, use Remote Deposit Capture right from your desk!
Simply log in to Hancock Bank’s online banking platform and select the Remote Deposit Capture module and follow
the steps.
Q: What are the steps involved?
A: The RDC process can be explained in the following six steps:
1. XYZ Company receives payments by check in the mail or at its office.
2. XYZ Company performs its normal remittance processing routine.
3. Checks are then typically provided to the Company’s treasury area, where XYZ Company prepares a deposit (i.e.,
determines the number of checks and calculates the deposit amount).
4. XYZ Company scans the checks using a desktop scanner using Hancock Bank’s online banking platform.
5. The check images are captured, and the system transmits the deposit to Hancock Bank through the Internet
connection (data is encrypted).
6. Hancock Bank receives the image deposit file, posts to XYZ Company’s account, and assigns availability based
upon the agreed availability schedule.
While there may still be paperwork and data entry to be done on the business end during the remittance process,
there is no longer a need to physically deliver the checks to the bank. This alone reduces time and money for the
business, making its operations more efficient and cost-effective.
Q: Can all checks be deposited via Remote Deposit Capture?
A: All checks are eligible to be deposited using RDC as long as the items are a U.S. check and have a fully encoded
MICR line (the numbers and symbols at the bottom of the check: they include the routing number, account number
and serial/check number). International (example: Canadian) checks are not eligible. As always, international items
must be deposited through a branch office.
Q: Do I still need to endorse the checks I'm depositing?
A: No, RDC can place a virtual endorsement on the image of the check.
Q: What happens to the checks after I scan them?
A: When a check is scanned using Remote Deposit Capture, images of the front and back of the check are taken.
These images will be sent as an Image Replacement Document (or Check 21 transaction) and will be processed as if
it were a paper item brought in to the bank. You are required to keep the physical checks in a secure location for 30
days. After that time, they must be destroyed using a shredder or incinerator.
Q: What is the cut-off time for processing the checks?
A: Checks may be deposited at any time, however if you would the deposit credited to your account today, the
deposit must be submitted by 7:00 pm central time.
Q: Will I have access to the check images after I deposit them through the scanner?
A: After a check has been scanned, the images are available to you using the Remote Deposit Capture module of
our online banking platform for 45 days. After that time you will need to contact your relationship manager to retrieve
the images. NOTE: At the time you scan your deposit, the system does allow you to print a copy of the images if you
would like to keep a paper copy for your own purposes.
Q: Are reports available?
A: Reports are available to you using the Remote Deposit Capture module of our online banking platform. These
reports can be tailored to include only the information you need.
Q: How many checks can I transmit per day and is there a limit on the amount I can transmit in a day?
A: Our system has a virtually unlimited capacity; however, these parameters will be discussed and agreed upon when
your account is set up through your relationship manager.
Q: Can I transmit multiple batches into multiple accounts on the same day?
A: Yes, you can transmit as many items and as many batches as you chose and into any account that has been
validated for remote deposit capture as long as the number of items and the deposit amount is within the parameters
agreed upon by your relationship manager.
Q: What happens if I deposit a check more than once?
A: Your business is responsible for the duplicate. The remote deposit capture module has built-in safeguards to
prevent the same item from being deposited more than once online. However, if a check is deposited online and at a
branch, our backend system will detect the duplicate check. And, the amount of the duplicate item will be debited
from your account.
Q: What if I forget my password or have a question about the remote deposit process?
A: In either case, you may contact a member of our Cash Management Support Team at 866-594-2304.