Job Description - Pool Server ( Seasonal Position)
This serving position provides guests with the ultimate dining experience in a fun outdoor environment.
Posting Closed: April 30, 2015
Apply in person or send resume to [email protected]
Specific Duties Will Include;
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Perform all required opening duties, which will include lifting up to 40 pounds and cleaning
Carrying food by hand from main level to second floor multiple times per hour
Work in the outdoor weather environment for shifts of up to eight hours.
Set a fun and entertaining environment to your designated area
Take pride in entire outlet ensuring all necessary items are stocked, i.e. pool towels, etc.
Greeting guests and performing regular serving duties as set out in the blue Standards of service
Anticipate any requests before they are made, including coffee, water, drink refills Smile, greet guest,
offer beverages and take food orders both accurately and, as well as taking any required condiments to
the table prior to taking their food out
Perform and exceed the Pool Terrace Steps of Service Standards
Pour and serve wine, beer and limited cocktails.
Meets and exceed weekly sales targets.
Drive business sales i.e. promotions and sales incentives
Work closely with other departments to optimize guest satisfaction, relative to food and beverage
Clean and reset area including and not limited to all relative equipment
Perform all required closing duties
Responsible for the signing out and safe return of the service keys, deposit cash and appropriate
paperwork in the safe
Maintain safe/clean work area
Contribute an energetic and positive attitude to the hotel atmosphere
Follow company policies & procedures as outlined in the Employee handbook, and is able to effectively
communicate them to other team members
Understand and work in accordance with health and safety mandates
Qualifications:
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Excellent Command of the English language – written and verbal. Other languages an asset
2-3 years bartending and serving experience required
Experience in sales or an equivalent position is a must
Ability to manage a varying section, while maintaining bussing, bar service, and food running
MUST be physically fit. Lifting and moving quickly is a mandatory part of this position
Strong knowledge of liquor brands, cocktails, wines and beers
Excellent guest service skills, desire to meet and exceed guest expectations
Upbeat and outgoing personality with a high level of self-confidence
Impeccable grooming and professional image
Sense of urgency, strong work ethic with a passion food and beverage and the ability to work
unsupervised
Strong sense of accountability, detail orientated individual with a need to please
Strong interpersonal skills with an ability to work as part of a team
Knowledge of the service cycle
Extensive cash handling experience
MaitreD or other point of sale experience
Serving it Right and Food Safe certification
Ability to stand for long periods of time
Ability to carry and balance heavy trays for extended periods of time up and down stairs
Ability to work under pressure and with sometimes demanding/abrasive customers