October 2011 From the Secretary-General Hello again! Welcome to the 2011 RCAR Annual Conference in Merida, Mexico! Our host for this year is CESVI Mexico, whose conference planning and organization team has been working extremely hard over the past few months to successfully organize our Conference. In addition to the Technical Program, the Social and Partner Programs have been especially designed to enrich our experience in Merida. Whether it be historical, cultural, or shopping experiences you are interested in, you will find them in Merida! The Technical Program is shown on Pages 15 to 18 of the Newsletter. As in past years, the Program reflects our interest in vehicle design, material damage, personal injury, and vehicle safety. To this end, representatives from Audatex will be attending to speak to us. In addition, our Working Groups will report on their progress over the past year. In closing, I have no doubt that we will once again have a successful Annual Conference, and I look forward to seeing all of you there. The Conference will not only provide us with an opportunity to see fellow delegates that we may not have seen for some time, but also to meet new delegates joining us for the very first time. For those of you falling into that category, may I be the first to welcome you to the RCAR family! If you need to contact me for any reason, please be sure to use one of the following e-mail addresses: [email protected], or wilf [email protected]. In closing, I hope you enjoy Merida, and the Conference! Wilf Bedard Of Special Interest: From the Secretary-General 1 The RCAR Network 19 Important Notice to Members 19 Inside this issue: Mexico! 2 The RCAR Seat 3 Your 2011 RCAR Host: CESVI Mexico 11 RCAR Technical Program 15 Page 2 MÉXICO! The United Mexican States (Estados Unidos Mexicanos), commonly known as Mexico, is a federal constitutional republic in North America. It is bordered on the north by the United States; on the south and west by the Pacific Ocean; on the southeast by Guatemala, Belize, and the Caribbean Sea; and on the east by the Gulf of Mexico. Covering almost 2 million square kilometers (over 760,000 sq mi), Mexico is the fifthlargest country in the Americas by total area, and the 14th-largest independent nation in the world. With an estimated population of 112 million, it is the 11th most populous country and the most populous Hispanophone country. Mexico is a federation comprising thirty-one states and a Federal District, the capital city. Flag and National Coat of Arms The flag of Mexico is a vertical tricolor of green, white, and red, with the national coat of arms charged in the center of the white stripe. The central emblem is the Aztec pictogram for Tenochtitlan (now Mexico City), the center of their empire. It recalls the legend that inspired the Aztecs to settle on what was originally a lakeisland. However, the coat of arms has had the same features throughout: an eagle, holding a serpent in its talon, is perched on top of a prickly pear cactus; the cactus is situated on a rock that rises above a lake. The coat of arms is derived from an Aztec legend that their gods told them to build a city where they spot an eagle on a nopal cactus eating a serpent, which is now Mexico City. In July 2008, the Mexican flag won the first place as “the most beautiful flag in the world,” an online contest held by the Spanish daily “20 Minutes,” in which 104 flags of different countries participated. Population Mexico's population is around 112 million inhabitants, according to the 2010 census. Most of the people speak Spanish, which is recognized as the official language, as well as one or more of another 67 native idioms. Additional data about Mexico: GDP: $945 Billion USD GDP Per Capita: $8,096 USD Total Number of Vehicles: 25 million Home to main assembly plants for the following: (cars) Ford, General Motors, Nissan, Honda, Toyota, Volkswagen, and soon Mazda. (trucks) Kenworth, Cummins, Hino, Man, Isuzu, Volvo, Scania, International, Freightliner, Mercedes Benz, and Dina. Page 3 The XVI Pan American Games are scheduled to take place from October 14th to 30th at Guadalajara City. Monterrey is the richest most northerly city in the country. Mexico is one of the 10 most important oil producers. Its production is about 3 million oil barrels daily, which generates profits of $1 billion USD. Mexico has the 14th largest economy in the world, and the second-largest in Latin America. Tequila Tequila (Spanish pronunciation: [tekila]) is a spirit made from the blue agave plant, which is primarily found in the area surrounding the city of Tequila, 65 kilometers (40 mi) northwest of Guadalajara, and in the highlands (Los Altos) of the western Mexican state of Jalisco. Mexican laws state that tequila can be produced only in the state of Jalisco, and limited regions in the states of Guanajuato, Michoacán, Nayarit, and Tamaulipas. Mexico has claimed exclusive international rights to the use of the word "tequila," threatening legal action against manufacturers in other countries. THE RCAR SEAT Yucatan, Mexico The Yucatan “Tierra del Mayab” is a legendary land that offers impressive archaeological sites, historical stately cities, caves, cenotes, beaches, Mayan communities, music and gastronomy. Its live culture is the legacy of our ancestors. Yucatan is a perfect fusion of past and present; it is a constant dance of colors, aromas, sounds, flavors, textures. It is a never ending mosaic of prodigies to be discovered. Here we like to smile and make our visitors smile! The hospitality, the human warmth, and our singularity distinguishes us, and we feel proud to offer this to our visitors. To know Yucatan is to take part in a unique experience, always different. Today, Yucatán is the safest state in Mexico. In fact, Mérida was awarded the “City of Peace” designation in 2011. Page 4 Location and Short History The officially Free and Sovereign State of Yucatán (Spanish pronunciation: [Yukatan]) is one of 31 states which, along with the Federal District, comprise the 32 Federal Entities of Mexico. It is divided into 106 municipalities, and its capital city is Mérida. It is located in Southeastern Mexico, on the north part of the Yucatán Peninsula. It is bordered by the states of Campeche to the southwest and Quintana Roo to the northeast, with the Gulf of Mexico off its north coast. Before the arrival of the Spaniards to the Yucatan peninsula, the name of this region was el Mayab. In Mayan language, "ma' ya'ab" is translated as "a few". It was a very important region for the Mayan civilization, which reached the peak of its development here, where they founded the cities of Chichen Itza, Izamal, Motul, Mayapan, Ek' Balam and Ichcaanzihóo (also called T'Hó). The city of Merida, Yucatan, located on the northern portion of the Yucatan peninsula, was founded on the remains of the old Maya settlement known as Ichcaanziho, or “Five Mounds”. The city is renowned for its traditions, culture, and the kindness of its people. Above all, the city is famous for the beauty of its streets and buildings, where a magical past merges with today‟s modernity. These characteristics do credit to Merida, making her worthy of the title “a very noble and loyal city.” Merida is a place ready to share all its riches: from a calash ride, through a tour of its streets and buildings, to a visit to its museums or a regional show, to the peculiar flavor of a Yucatecan dish. The word “Merida” comes from the Latin “Emerita,” the name of a city founded in Spain by Roman conquerors in 25 BC. Honoring the Emperor Augustus and its first inhabitants, a group of select soldiers known as the Emeriti, the Spanish city‟s full name was “Emerita Augusta.” Page 5 Merida City Location Mérida is located 1,450 km east of Mexico City by Gulf's Road (through Ciudad del Carmen), and is situated less than 50 km from the Gulf of Mexico, on the northeast part of the State of Yucatan, which occupies the northernmost third of the Yucatan Peninsula. The city's coordinates are 20° 58' 04 " N, 89° 37' 18" W. Residence For its quiet and its cleanliness, the friendliness of its inhabitants, its wide range of services, and multiple historic and cultural attractions, Merida, capital of the State of Yucatan, draws more families with high economic means from other states of Mexico and various parts of the world each year. A large community of Americans, Canadians and Europeans has also chosen Yucatan, one of the 3 states with the lowest crime rate in the country, as their second home – and for many, their first and only one. It is difficult to find other cities in the world with such a diverse mix of attractions and factors. In addition to symbols known the world over such as the Mayan ruins of Chichen Itza and Uxmal, its elegant henequen ranches, churches, French-style family manors, charming parks, and one of the finest cuisines of Latin America, Yucatan also possesses all the comforts of modern life: movie houses, shopping centers, theaters, and modern hospitals. This capital mixes like no other the attractions of a colonial city with strong traditions with the convenience of a great cosmopolitan city. Arts & Crafts Yucatan has an undeniable cultural and historical legacy that transcends time and space. The Yucatecan people have known how to integrate their beliefs, celebrations and customs of old into a fundamental part of their daily life, creating a magical synchronicity that is more alive than ever. The men and women who delight us with their hands turn Yucatan crafts into true works of art. A good example of this is their bright and colorful filigree jewelry in gold and silver. Coral, cocoyol and henequén (a type of agave) thorn are also used to make jewelry such as necklaces and earrings, which the women use to embellish their beautiful clothing of ternos and huipiles. The Huipil, traditional dress for Yucatan women, is made with cotton fabric and beautiful cross-stitch embroidery of flowers around the square cleavage and the hem. It is worn along with a skirt known as fustán, with lace peeking from beneath around the hem. The formal dress is called Terno, and has three pieces: a huipil, a jubón – a kind of square neck piece with an embroidered border along the hem – and the fustán - which has a see through embroidered band and ends in lace. The suit is complemented with white or embroidered slippers, gold and coral filigree necklaces, and a headdress of lace and flowers for the Santa María hairdo and shawl. Another common piece of clothing, this one worn by men, is the traditional and elegant “guayabera,” made with various materials; those made of linen and cotton being of the best quality. By the end of the 19th century this piece of clothing was being used by high-class Yucatan men who brought it directly from Cuba, where it was made; however, as demand grew higher, a group of Yucatan visionaries decided to manufacture it here. With time, use of the guayabera became popular, and the phrase “Yucatan is the gate to the Mayan world, and Merida the world capital of the guayabera” was born. Page 6 Besides jewelry, hammocks, wooden items and traditional clothing, it is important to mention that in the towns of Hunucmá and Ticul, the best leather footwear of the region is made. In addition, the “jipi” or “panama” hat, a craft of great quality, is made in Halachó, a town in the border with Campeche. Culture Celebrations and lively traditions always arrive on time to offer a colorful spectacle, rich in unforgettable images. This is how Merida experiences its great year-long cultural festival, and how thousands of visitors from around the globe become spectators of the city‟s intense day-to-day reality. There are also theatrical, dance and film shows in other cultural venues, such as the Merida Theater, located just a few steps from the Main Square. Moreover, cultural centers, halls, museums and art galleries have multiplied in the city, offering an array of activities and events to suit all tastes. Art shows range from the traditional to the innovative, and there are also art cinemas, children‟s art workshops, literary events, conferences, popular outdoor balls, and much more. Page 7 Music Jarana orchestras serve a triple function in village festivals: they play in “vaqueria” dances, accompany Patron Saint processions, and provide the musical background for bullfights. These orchestras, known as “charangas” in many villages (the term describes a small wind instrument ensemble), originally consisted of two trumpets, two clarinets, a double bass, a saxhorn (which was later substituted for a tenor saxophone), a “guiro” (a dry gourd with numerous slits, stricken with a thin stick to make a scratchy sound), and two “timbales” (tropical music kettledrums). Every night, the Historic Center invites you to join in a memorable cultural evening. On Mondays, for instance, there is a show of Yucatecan “jaranas”, our traditional folk dance, right in front of the City Hall; while on Sundays two bands liven up the evening to the rhythm of son, salsa, and cumbia. Music concerts cover all genres, from classical to jazz, as well as rock, industrial music, and even romantic ballads. Architecture Merida and its environs have some of the country‟s most important architectural treasures. In the "White City" you can admire the cathedral, old mansions and elegant buildings built in the 17th, 18th and 19th centuries, which are now used as public office buildings and museums. In the surrounding areas, you‟ll be awestruck by the architecture of the old haciendas, many of which have been converted into posh hotels and tourist spots offering top-rate services. Magnificent examples of these architectural jewels that you can visit in Merida include: the Cathedral, Government Palace, Canton Palace, Quinta Montes Molina Museum Mansion, Montejo House, Yaxcopoil Ranch, Xcanatun Ranch, and Saint Ildefonso Teya Ranch, among other beautiful buildings. Sports Baseball, golf, scuba diving and fishing are the sports that you can experience on your stay in Merida. Page 8 Baseball Kukulcan Park: This is the home park of the Mexican baseball team the Leones of Yucatan, one of the strongest sports traditions in the region, where baseball is more popular than soccer, Mexico‟s national pastime. Golf: Surrounded by natural beauty and boasting excellent services, Merida offers top-notch golfing throughout the entire year. The Club de Golf Yucatan has an 18-hole, par-72 course, and all the necessary services to enjoy a day on the links. You will find it located at Km 14.5 off the Merida-Progreso Highway in La Ceiba neighborhood, tel. (999) 922-0053 and (999) 922-0071. Fishing: The calm waters and wide variety of fish off the Yucatan coast provide ideal conditions for this sport. In these waters, you can catch shark, grouper, corbina, mullet, red snapper, drum and barracuda. You can also fish off the docks as you take in a gorgeous sunset. There, you can rent all the necessary gear and tackle to enjoy a day of fishing. (We recommend that you do this activity during fishing season to avoid any disappointments!) Scuba Diving: In Merida‟s surrounding areas, you‟ll find various caves, caverns and sinkholes that are ideal for scuba diving and snorkeling. You‟ll come across spectacular rock formations as you experience the excitement of exploring narrow underground passageways. Cave diving enthusiasts, specifically those using wetsuits and air tanks, will find it particularly exhilarating as they submerge 10 meters (33 feet) below the water‟s surface and discover the Yucatan‟s subterranean mysteries. Food Thanks to a rich pre-Hispanic culinary heritage and the fusion of Spanish, French and Cuban cuisine, the delicious dishes that you can try in Merida are a true delight, even for the most demanding palate. Among the most popular dishes are: cochinita pibil, pork marinated in orange juice and served with beans and red onion; salbutes, made from corn dough and stuffed with turkey, onion and avocado; panuchos, corn dough stuffed with beans; and papadzules, corn dough soaked in a green pumpkin seed sauce called kol and stuffed with hard-boiled eggs and later bathed in a tomato, onion, and garlic sauce. There‟s also sopa de lima (lemon soup), a regional favorite. And for a refreshing cold drink, there‟s nothing better than agua de horchata, which is made from rice, or some tasty sorbets and granizados, made from ice shavings and tropical fruits. And then there‟s the exquisite Xtabentun, the so-called liqueur of the gods, which is made from a honey base and anis. For dessert, be sure to try the mouth-watering coconut cream sweets. Page 9 Climate The climate in Yucatan is warm and humid. The rainy season is long, extending from May to January, although it is not unusual for it to rain during the „dry‟ months of February, March, and April. The hottest months are April and May, where the temperature can go as high as 40° C. Archaeology & Nature Yucatan State owns many majestic examples of the Mayan culture, which settled in Mesoamerica, from the middle southern Mexican territory to Peru. Dzibichaltun Ruins. Only 20 minutes from Mérida, it is a multi-faceted museum. Dzibilchatun, the 'Place of Inscribed Stone', has remnants of more than 21,000 temples spread over 18 square kilometers! Surrounded by relics from this ancient civilization at the on-site museum, you will be engulfed by Mexico's rich legacy. Stroll around the ruins exploring a typical Mayan house and the Seven Dolls Temple. A marvel in astronomical positioning, the sun appears to be inside the temple, rising out of the roof during the equinox. Uxmal and Kabah. Come explore the cities of Uxmal and Kabah, located in the Puuc region of the Peninsula of Yucatan. These metropolises were beautifully constructed by the Maya people and became some of the most influential and important urban centers of their time, where wealth, culture, science, and religion converged, and were highly praised by their societies. Chichen Itza. Chichén Itzá's archaeological zone was designated by UNESCO on the Heritage of Humanity list in July 1988. In 2007, it was voted one of the New Marvels of the World with the participation of millions of voters around the world. Celestún National Park. One of the most important national parks in Mexico, and home to more than 300 different kinds of birds, among them the Pink Flamingo, Sea Hawks, Eagles, Moot Moots, as well as other animals, including reptiles and mammals. Page 10 The Cenotes One of the attractions that distinguishes the State of Yucatan are the cenotes, whose term comes from Mayan “dzonot” that means “cavity with water.” Besides being a fundamental source of fresh water, the cenote formations are unique in the world, being sacred places for the Mayans, for whom they represented the entrance to the spiritual underworld. The great metropolis of the Mayan Culture was formed surrounding these natural water deposits, becoming the ancestral object of cults and mysteries. For many years the cenotes of Yucatan have been the object of speculations and legend, since they played a determinant role in the development of the Mayan civilization. At the very heart of these cavities, significant amounts of offerings and jewelry were found. These objects were apparently thrown to the depths after human sacrifices. In addition, tools and ceramics destined to religious ceremonies were taken away from the bottom. Although no two cenotes are identical, their characteristics are very similar. The water is cold, since it emerges from underground dumps; it is clear and it is rich in flora and fauna, giving rise to an ecosystem of almost perfect balance, with a spectacular beauty. Without a doubt, it is a completely different experience. Visiting the crystal clear waters of the cenotes is like going into a world that doesn‟t seem real. The Henequen Industry In the 19th Century, the henequen industry grew to unprecedented power in the Yucatan. The henequen grown in the Yucatan was used around the world for rope and twine, and became known as sisal rope, named after the seaside town of Sisal, from where the rope was shipped. Today, Sisal is a sleepy fishing village, being rediscovered by locals and visitors as a beach location for vacation homes. The henequen industry provided financial autonomy to the isolated Yucatán. Page 11 The fiber of Henequén plant (known as sosquil (maya: sos kí)) was manufactured into twine and rope, used in riggings, string, sacks, rugs, and many other items. It became the chief export item of the Yucatan, making many local families very wealthy. That wealth is today evident in the architecture of the colonial city of Merida, as well as in the more than 1000 ranches that are spread throughout the Yucatan Peninsula. YOUR 2011 RCAR HOST: CESVI MEXICO CESVI México has as strategic partners six of the most important Insurance Companies in the country: Insurance AXA, Insurance GNP, Insurance Mapfre, Insurance Company Quálitas, Insurance Atlas, and Insurance Inbursa, which together comprise 70% of the insured vehicle market. This enables the advantage of developing products and services aimed at professionalizing the sector and reducing accidents in the country. CESVI Mexico operates the only research and training center on reparations and claims in Mexico. Twelve low-speed-crash tests (front and rear) are performed annually, and since 2010, have included motorcycles. CESVI Mexico also offers to insurance company partners such services as valuation, expertise, and software management. In fact, the NIV number identification code for vehicles known as “CESVI NIV” is widely used by insurance companies for the prevention fraud. In addition, CESVI Mexico offers training, evaluation, and consulting services to automotive workshops in the fields of Body Repair & Painting; produces related technical publications and videos; provides road safety consulting services for transportation companies; and offers courses on safe driving and lectures on road safety education for schools, private companies, and public institutions. CESVI Mexico is also in partnership with a number of federal and municipal governments for the prevention of traffic accidents. Page 12 Currently, CESVI Mexico also operates the only national training center in the country for Body Repair & Painting involving the most important car manufacturers. Thanks to this great work, the company trains more than 7 000 people each year. Page 13 AUTOMOTIVE REPAIR SHOW 2012 Nine year ago, CESVI Mexico began hosting a show specializing in products for Body Repair, painting, and all that a workshop needed to repair a vehicle. This show has since become the most important automotive repair industry event in Mexico, with its call for exhibitors and visitors to attend the exhibition being eagerly anticipated each year. In 2011, 8 500 people attended the event over two days at the Mexico City Sports Palace, , with 81 exhibitors taking part. For 2012, the Organizing Committee has announced that the 10th edition of the show will be held on March 15th and 16th at the World Trade Center in Mexico City. Page 14 ABOUT THE HOST TEAM CESVI Mexico is preparing to host RCAR delegates from the 25 member companies from around the world, and has been working with a special team of people team to achieve a successful annual meeting in Merida, Yucatan. From CESVI Mexico: (left to right: Marco Valenzuela, Media Assistant; Cesar Martínez, Systems Manager; Miguel Mejia, Administrative Director; Jetzabel Sánchez, Chief Executive Assistant; Ángel Martínez, Chief Executive; Erika Caballero, Marketing Manager; Osiel Velazquez, Commercial Director; Miguel Guzmán, Road Safety Director; Aaron López, Technical Director) From Agencia Jordan & Mac Gregor (agency travel support): Emma Izquierdo, Managing Director Karen González, Event Coordinator Page 15 RCAR Technical Program 2011 Merida Mexico October 16-21, 2011 Day 1: Monday, October 17, 2011 Session 1 10:00 – 11:20 10:00 10:15 10:45 11:00 Welcome & Opening Remarks Steering Committee Report by Chairman Secretary General’s Report New Safety Technologies in Vehicles - Safety, Damageability & Repair Costs 11:20 Break for Refreshments (20 minutes) Angel Martinez Robert McDonald Wilf Bedard CESVIMAP Session 2 11:40 – 1:00 11:40 12:00 12:40 Update VFSS Crash Avoidance Technology and Insurance Losses in the US: Some Initial Results Analysis of Paint Costs Using Tri-Coat Repair Systems AEB Test Development 1:00 Lunch (60 minutes) 12:20 KTI IIHS Thatcham AZT Session 3 2:00 – 4:00 2:00 Emergency Braking Systems – Do They Reduce Repair Costs? 2:20 The Study of AEB Test Methods 2:40 P-Safe Working Group Report 3:00 Repair of Aluminum Alloy Wheels 3:20 BMW Cold Repair 3:40 Helmet Regulation in Argentina END OF END OF DAY 1 KTI JKC M. Avery Cestar Thatcham Cesvi Argentina Page 16 Day 2: Tuesday, October 18, 2011 Session 4 10:00 – 11:20 10:00 11:00 Compatibility of Vehicles for the Use of Child Restraint Devices – Baby Comfort Type Cesvi France Paint Times System Passenger Safety Research by High-Speed Crash Impact Test Crash Recorder and Beyond 11:20 Break for Refreshments (20 minutes) 10:20 10:40 Cesvi Brasil Cesvi France KART AXA Session 5 11:40 – 1:00 11:40 12:00 12:20 12:40 Crash Data Recorder Use in Insurance Investigations Chevrolet Vectra Low-Speed Crash Test Bumper Modifications – Cars to SUVs Audatex Presentation: Globalizing Research Data 1:00 Lunch (60 minutes) MPI Cesvi Argentina Allstate Tony Aquila Session 6 2:00 – 3:20 2:00 2:20 2:40 3:00 3:20 Influence of Professional Repair on Crash Performance Methodology for Determining Cause of Accidents IAG - RCAR 10km/h Bumper Test: Old/New Model Comparison Whiplash Prevention: Two Operational Studies Conducted in Spain on Seat Back Adjusting and Drivers’ Head Positions When Stopped at a Red Light KTI Cesvi Colombia IAG CZ Break for Refreshments (20 Minutes) Session 7 3:40 – 4:40 3:40 4:00 4:20 Manitoba’s Driver Safety Rating Occupational Accident Rates on the Road (2005 – 2009) Analysis of Paint Costs Using Tri-Coat Repair Systems END OF DAY 2 MPI CESVIMAP CZ Page 17 Day 3: Thursday, October 20, 2011 Session 8 10:00 – 11:20 10:00 10:20 10:40 11:00 11:20 Real World Accident Study on Injury Characteristics of Elderly Drivers in Car-to-Car Crashes Improvements in Crash Compatibility Between Cars and Light Trucks The Effect of Bumper Engagement and Structural Strength – Bumper Test Guide Demarcation of Responsibilities in Traffic Accidents Samsung IIHS JKC Cesvi Mexico Break for Refreshments (20 Minutes) Session 9 11:40 – 1:00 11:40 12:00 IIWPG Working Group Report Integration of Paint Data into Sidexa A. Lund Cesvi France 12:20 12:40 Mobile AOS (Electronic Estimating System) Repair Alternatives – Toyota Full-Frame Vehicles KART Allstate 1:00 Lunch (60 minutes) Session 10 2:00 – 3:20 2:00 2:20 2:40 3:00 Evaluation & Approval Method for Paint Systems Matte Paint – Repair Problems AfterMarket Parts Working Group Report Reparability Working Group Report 3:20 Break for Refreshments (20 Minutes) Session 11 3:40 4:00 4:20 4:40 Cesvi Mexico Cestar J. Carcas M. Woiral 3:40 – 5:00 Allianz Experience with High - Voltage Vehicles Replacement Times Working Group Report Partial Repair on the Quarter Panel Bumper Working Group Report END OF DAY 3 AZT I. Perez KTI J. Nolan Page 18 Day 4: Friday, October 21, 2011 Session 12 10:00 11:00 12:00 10:00 – 12:30 RCAR Presentation Review RCAR Business Matters RCAR Conference 2012 – Dresden, Germany End of RCAR 2011 Technical Program I. Perez W. Bedard AZT/KTI Page 19 The RCAR Network: AXA-Winterhur Switzerland AZT Germany Centro Zaragoza Spain CESTAR Italy Cesvi Argentina Cesvi Brazil Cesvi Colombia Cesvi France Cesvi Mexico Cesvimap Spain FNH Norway Folksam Auto Sweden IAG Australia ICBC Canada IIHS USA JKC Japan KART Korea KTI Germany LVK Finland MPI Canada MRC Malaysia Samsung Korea State Farm USA Tech-Cor USA Thatcham UK www.winterhur.com www.allianz-azt.de www.centro-zaragoza.com www.cestar.it www.cesvi.com.ar www.cesvibrasil.com.br www.cesvicolombia.com www.cesvifrance.fr www.cesvimexico.com.mx www.cesvimap.com www.fnh.no www.folksamauto.com www.iagresearch.com.au www.icbc.com www.iihs.org www.jikencenter.co.jp www.kidi.co.kr www.k-t-i.de www.liikennevakuutuskeskus.fi www.mpi.mb.ca www.e-mrc.com.my www.samsungfire.com www.statefarm.usa www.tech-cor.com www.thatcham.org Important Notice to all Members: If you need to contact us for any reason, please be sure to use one of the following e-mail addresses: [email protected] or [email protected]
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