NLP (NEURO-LINGUISTIC PROGRAMMING) AND EMOTIONAL INTELLIGENCE
FOR LEADERS
The Smart Way To Improve Retention, Productivity and Customer Service
22nd to24th August, 2016 - Kuala Lumpur, Malaysia
Author of:
---------
OR
GET 1 F
-----------------
--------
----------------------
-----------
---------
-----------
--------------
----------
CEO OF COACHING LEADERS LTD.
Andy Smith is an Emotional Intelligence consultant, ANLP-accredited NLP trainer and
Appreciative Inquiry facilitator
----------------------
TESTIMONIALS
WHO SHOULD ATTEND
“Excellent. Provides tools than can be immediately put into practice in day to day job. Well done Aydan
Group Plt.”
- Sarkunarajah S, IT Infrastructure Manager- CareFusion Sdn Bhd
This seminar is SPECIFICALLY designed for leaders business owners, executives, VPs or anyone who leads a
management team and is maximize their own effectiveness and their team’s productivity.
“Worth the time, very good. I fine EQ applicable and can be executed in real-life. Well organized Aydan
Group Plt.”
- Horst Habbig, Chief Sales & Distribution- Allianze General Insurance Malaysia Berhad
“Overall training was good. The main strength of training participants shared real example honestly.
Andy was able to answer participants questions.”
- Rizatuddin Ramli, CEO- Malaysian Bio-Xcell Sdn Bhd
“Overall very good training. Relevant and something which I can apply in my way to develop my team.
Keep it up Aydan Group. Excellent organizer.”
- Evelyn Chan, Director Marketing- SCA Hygene Sdn Bhd
“Overall good insight and structured approach. Main strength, useful ideas and strategies which can
be employed at the office and outside. Sessions start on timely bases. Well done Aydan Group Plt.”
- Tan Hwee Koon, Head Strategic Planning & Finance at Eastspring Investment
“Overall good, enlighten, motivated. Main strength, the knowledge of the trainer. Andy has ability to
answer questions convincingly”.
- Eric Ong Tiang Peng, Asst. General Manager of Finance at Genting Sanyen Malaysia Sdn Bhd
“Gave me a good overall on behavioral profile of human being (DISC) and how to deal with the respective people. Stress management and emotional intelligent where emotion in a team is contagions.
Besides, it was great course for all leaders and those who leads teams to understand each individual
are different and how to deal with it respectively. Well done Aydan Group Plt.”
- Esther Chen Tyng Tyng, Group Finance Controller at Genting Sanyen Malaysia Snd Bhd
NLP andEmotional Intelligence (EI) is what makes the
difference between top performing leaders and the rest and this course gives you the practical tools to develop NLP
and EI in yourself and your team.
Research by Daniel Goleman and the Hay/McBer organisation has found that high Emotional Intelligence is a bigger
predictor of success in executive roles than IQ, and that
the contribution of EI to success increases at higher levels.
Emotionally intelligent leadership makes a big, measurable
difference in three crucial areas: employee retention,
productivity, and customer service.
The good news is that NLP andEmotional Intelligence can
be improved. This course will teach you how to develop
your own Emotional Intelligence with NLP, how to improve
the ‘emotional climate’ to maximize your team’s productivity, and give you simple, usable formats that will enable
you to add a coaching style of management with NLP to
you leadership repertoire. You will also receive a
pre-course NLP and emotional intelligence self-assessment
to help you identify your own goals for the course, and
leave with your own action plan for developing your
competencies as an emotionally intelligent leader.
“Good refresher course. Main strength for sure methodology and tools provided in both EQ and
coaching topics. Mr. Andy Smith was able to answer participants questions.”
- Rena Sharmila, Senior Manager, Legal at MISC Berhad
www.
.com.my
Organised by
Course Agenda
Emotional Intelligence:
The foundation for leadership
Session 5: Self-Management- How To Be A More Credible Leader
Overall objective :
Participants will have the tools easy to use and practical tools drawn
from Neuro-Linguistic Programming and DISC Model to become more
emotionally intelligent leaders.
Session 1: NLP, Emotional Intelligence and Leadership
This session provides you with an understanding of the basic concepts
of NLP and emotional intelligence, looks beyond the hype to show NLP
and EI’s measurable impact on retention, productivity, and customer
service, and helps you identify your personal objectives for the course
to ensure maximum relevance.
• What is Emotional Intelligence?
Goleman’s Four-Quadrant Model
• What is NLP?
• Mental maps and filters
In this session, discover practical
‘self-management’ in your workplace.
steps
to
improve
the
• Practical exercises to build “internal credibility” and charisma
• How to stay strong in a crisis
• How to increase your self-belief
How to work in a brain-friendly way
BENEFITS FOR PARTICIPANTS
What will you learn by the end of this course?
• Why you affect the mood of your team more than you realise
• How NLP and EI will help you to stay calm in any situation
Session 2 : Instant Rapport
• How to understand your team better using NLP best practices
Here’s where we identify the barriers to instant rapport and how to
get beyond them.
• What NLP and emotional intelligence is and why it’s essential for
leaders
• Sensory acuity and feedback loops
Non-verbal rapport
• The easy way to establish rapport
• Sensory thinking styles and language
• How to use your emotional intelligence to improve any ‘difficult’
working relationship
• The six leadership styles - when to use each one, and when not
to use them
• How to develop emotional intelligence with NLP in your team
Session 3: Self-Awareness: Values
• What you need to do to develop your own emotional intelligence
Has resulted in some very smart leaders losing billions on the financial
markets, derailling their careers, and even ending up in jail. Learn
some practical ways to manage your self-awareness, no matter what
pressures you face.
• Why self-awareness is essential to leaders
Values: discovering what motivates you and others
• Somatic awareness: “reading” emotions in your own body
•“Towards”and“Away-From”motivation-understanding the difference
Session4: Self-Awareness: The DISC Model and Your “Default” Responses
Beyond technical competency, effective leadership is about understanding, managing and inspiring emotions with NLP in others. In this
session, gain experience of using a DISC model to help you or your
direct reports find the NLP and emotionally intelligent response to any
interpersonal challenge by improving relationship awareness.
• Understanding yourself in terms of the DISC model
The “Derailler Detector”
• Managing your “default behaviours” in times of crisis
• Tips for developing Self-Awarness
www.
• The ADEPT Model - a simple coaching format to find and build
on strengths
• Four coaching styles and when to use each
PRE-COURSE QUESTIONNAIRE
In order fro this workshop to fully benefit you, a
pre-course questionnaire will be sent to you in
order to test the area where your training needs
lies. The results from this questionnaire will ensure
that this entire workshop will be delivered at the
level that is catering to your needs
.com.my
Expert Trainer Profile
Course Agenda
Session 6: Self-Management- Emotional Self-Management Techniques
Andy Smith
This session makes clear what emotional self- management really is,
and why it’s essential that leaders know how to apply techniques.
Andy is an Emotional Intelligence
coach, Appreciative Inquiry facilitator
and NLP trainer. He specialises in the
practical application of leading-edge
approaches to the personal development of leaders and key professionals.
• Submodalities: how to defuse your “ emotional triggers”
• Anchoring: how to access resourceful states whenever you need to
• How emotional state affects the ability to generate solutions
Session 7: Relationship Awareness- Understending Others
The most effective process is one which makes it easy for leaders to
understand others by assess information, create new options, and
make the right decisions. Here we learn why the understending others
will work best.
• How to recognise the different DISC behavioural styles
Using NLP Meta Model questions to clarify and challenge
Improving difficult working relationships using Perceptual Positions
Session 8: Relationship Management: Influencing
In the next few sessions you will gain practical experience of relationship management. You get the added benefit of making progress with
a real issue or challenge that you bring with you.
• How to learn from “difficult” people to become a better leader
• Tips for managing different behavioural styles
How to give emotionally intelligent feedback
The most important principle in influencing others
The CRAFT Model of influence
Session 9: Integration: How To Be An EI Leader
In this session you will discover Integration Strategy of NLP and EI
intervention and when to use each. You will also consider when it is
appropriate to provide coaching ideas as a manager, and when
something else is called for.
• Why leaders always underestimate their influence
The emotional climate and how to influence it
“Resonant” and “Dissonant” Leadership Styles
Leadership, integrity, and the Levels of Change model
Session 10: Integration- Your Future As An Emotionally Intelligent
Leader
In this last session you will develop your personal EI action plan for
becoming a more emotionally intelligent leader.
• Individual action plan for applying Emotionally intelligent leadership
How to create a compelling vision of the future
www.
He is the author of “55 Ways to Increase Your Emotional Intelligence”
(Coaching Leaders 2003) and “Achieve Your Goals: Strategies to
Transform Your Life” (Dorling Kindersley 2006).
Andy’s work ranges from executive coaching (using the Hay Group’s
Emotional Competence Inventory 360º assessment as a starting point)
to the design and delivery of coaching skills training for managers and
coaches. He has developed a number of coaching models which
incorporate appreciative and solution-focused tools in practical and
jargon-free formats.
EMOTIONAL INTELLIGENCE, RESILIENCE & LEADERSHIP TRAINING :
Has delivered well-received training programmes for clients including:
- GlaxoSmithKline
- Bank Negara Malaysia
- Genting Energy Berhad
- CareFusion Malaysia
- Petronas Berhad
- Pharmaniaga Pharmacuticals
NLP TRAINING & CONSULTANCY :
Training NLP Practitioners and Master Practitioners since 2000 and
having facilitated many in-house courses for organisations. Clients
include:
- Sony
- Petronas Berhad
- Bank Negara Malaysia
- Al-Rajhi Bank Malaysia
- MCMC Malaysia
APPRECIATIVE INQUIRY AND COACHING SKILLS TRAINING :
Designing and delivering Appreciative Inquiry and coaching skills
courses, facilitating Appreciative Inquiry events. Clients include:
- O2
- Halton and St Helens Primary Care Trust
- Vedas
- Southampton City Council
EXECUTIVE COACHING :
Working with directors and key professionals to develop emotional
intelligence and leadership skills, using the Emotional Competence
Inventory (ECI) 360º assessment as a starting point. Over 15 years
experience in people development. Clients include:
- True North Design
- Disney
- Congleton Borough Council
.com.my
EXAMPLES OF PREVIOUS DEVELOPMENT PROJECTS
• Design and delivery of a coaching skills programme for 150 managers in a large local authority
• Design and delivery of Emotional Intelligence training modules for a county council and for the National School of Government
• Design and co-delivery of an innovative Appreciative Inquiry Facilitator training, both as an open course and in-house for the NHS and a leading
mobile phone network provider
• Facilitating team-building events using the Appreciative Inquiry formats for a pharmaceutical company and for charities
• Delivering Emotional Intelligence assessment and coaching for the management team of a local authority
• Training GPs and primary care teams in stress management
OTHER QUALIFICATIONS AND EXPERIENCE
Andy is an ANLP-accredited NLP trainer and a trained Appreciative Inquiry facilitator. He is an accredited user of the Emotional Competence Inventory
360º assessment.
He also has experience as the training director of a branding consultancy, and founded the Richmond NLP Group which is now in its fifteenth year.
EFFECTIVE ENGAGEMENT :
Developing leadership effectiveness and employee engagement with leading-edge tools for personal and organisational evolution. Author of 55 Ways
To Increase
Your Emotional Intelligence and Achieve Your Goals: Strategies To Transform Your Life.
www.
.com.my
Please complete this form and fax or email back to:
EARLY BIRD
(USD 1,895)
TOPICS
Until 07/06/2016
Event location:
SPECIAL DISCOUNT
(USD 2,095)
NORMAL PRICE
(USD 2,295)
Until 28/07/2016
Contact Person
From 31/07/2016
Anna
Tel : +603 41443035
Fax: +603 41617416
Mobile : +6017 2775428
Email : [email protected]
Kuala Lumpur, 22nd to 24th of August 2016
NLP & EMOTIONAL INTELLIGENCE
FOR LEADERS
* Enjoy the discount stated above by making full payment before the given dateline.
** Register 3 delegates and the 4th is for FREE, inhouse COMPLIMENTARY.
*** Fees inclusive of refreshments, luncheons, course documentation.
Pay by:
Cheque
Bank Transfer
2nd DELEGATE
1st DELEGATE
: .......................................................................................
: .......................................................................................
.......................................................................................
.......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
.......................................................................................
.......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
4th DELEGATE (Complimentary)
3rd DELEGATE
: .......................................................................................
: .......................................................................................
.......................................................................................
.......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
.......................................................................................
.......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
: .......................................................................................
INVOICE DETAILS
Attention Invoice to : ................................................................................................................................................................................................................................
Direct Line number : ..........................................................................................
Fax : ........................................ Email : .........................................................
Company
: ...........................................................................................
Industry : .........................................................................................................
Address
: .................................................................................................................................................................................................................................
Country
: ...........................................................................................
Poscode : ........................................................................................................
FINANCE DEPARTMENT CONTACT DETAILS
Name : ...............................................................................................................
Designation : ...................................................................................................
Direct line : .........................................................................................................
Email
: ...................................................................................................
AUTHORISATION
I understand and agree to AydanGroup terms and conditions (Signatory must be authorised to sign on behalf of contracting Organisation)
Name : ................................................................................................
Date
Direct line : ..........................................................................................
Designation : ..............................................
Company Stamp
: ..............................................
....................................................................
Terms and Condition
COPYRIGHT- All intellectual property rights in all materials produced or distributed by AydanGroup in connection with this event is expressly reserved and any unauthorized duplication, publication or distribution is prohibited.
DISCLAIMER - Please note that trainers and topics were confirmedat the time of publishing; however, AydanGroup may necessitate substitutions, alterations or cancellations of the trainers or topics. As such, AydanGroup reserves the right to change or
cancel any part of its published programme without penalty due to unforeseen circumstances. Any substitutions or alterations will be updated on the website as soon as possible.
DATA POLICY - The information the Client provides will be safeguarded by AydanGroup which may be used to keep the Client informed of relevant products and services through letter, phone, fax, email or other electronic means AydanGroup will not share
thisinformation with other parties unless expressly stated.
Tax Note - The investment fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the
responsibility of the client.
CANCELLATION & SUBSTITUTIONS - A substitute delegate is always welcome at no additional charge. All bookings carry a 100% liability immediately after a fully completed sales contract has been received. All fees are inclusive of a 20% administration
and service charge, which iscompletely non-refundable and non-creditable. For cancellations received in writing more than two(2)days prior to the training course you will receive a credit to be used at another AydanGroup training course for up to one year
from the date of issuance. For cancellations received two (2) days or less prior to an event (including day 2), no credits will be issued, however the delegate will still be entitled toa complete set of course documentation. In the event that AydanGroup cancels
or postpones an event due to circumstances beyond its control, delegate payments at the date of cancellation or postponement will be credited to a future orrescheduled AydanGroup event. This credit will be available for up to twelve months from the date
of issuance. Should for any reason outside the control of AydanGroup, the venue, speakers or dates change, or the event be cancelled due to an act of terrorism, fortuitous events, extreme weather conditions,industrial action, or any reason beyond
management control, AydanGroup shall endeavour to reschedule but the client hereby indemnifies and holds AydanGroup harmless from and against any and all costs including airfare, hotel and other costs,damages and expenses, including attorney fees,
which are incurred by the client as a result of substitution, alteration, postponement or cancellation. The construction, validity andperformance of this Agreement shall be governed in all respects by the laws of Malaysia to the exclusive jurisdiction of whose
Courts the Parties herebyagree.
www.
.com.my