Motorists Insurance Group
Insurance
Insurer improves teamwork while reducing travel and time to innovation
Motorists Insurance Group
Size:
1100 employees
Industry: Insurance
Location: United States
Solutions
• Reaching colleagues faster
and easier with Cisco Unified
Communications and Cisco
Unified IP Phones
• Delivering pervasive video
anywhere on any device
with Cisco TelePresence,
Collaboration Meeting Rooms,
Jabber, and WebEx
• Optimizing customer experience
with Cisco Unified Contact
Center Express
Clear vision
Providing peace of mind, Motorists
Insurance Group protects its
policyholders’ way of life. Everything
comes from a customer perspective
with a service mentality. The company’s
positive environment encourages
teamwork, expects innovation and
rewards excellence.
A clear vision for the future combines
core competencies with high-touch
and high-tech service to create a value
proposition that can’t be replicated.
Because of its strong affiliation model
and commitment to relationships,
Motorists knows individual agencies
and policyholders better than anyone
else. So, it’s able to customize service,
which together with financial strength
and responsiveness, is unmatched by
national or local providers.
This vision is enabled by integrated
teaming, responsive communications
and knowledge management. Focusing
on face-to-face meetings, associates
had to spend time away from loved
ones, not to mention costing the
business money. A new approach was
needed to allow integrated teams to
work more effectively together.
Build the right platform once—use
it many times
“We wanted to enable people to work
in teams from anywhere, just as if they
were in the same room,” says Cameron
Ruffer, assistant to the CEO, Motorists
Insurance Group.
Cincinnati Bell Technology Solutions
ensured a smooth move to Cisco
Collaboration Architecture. Now, staff
benefit from feature-rich Cisco Unified
IP Phones, providing newfound freedom
to work wherever they like, share
contacts, and switch between voice and
video calls.
This unified communications platform also
offers access to simple, secure video
in a variety of ways—from any location
and on any device. People can choose
from more than 50 Cisco TelePresence
endpoints or Cisco Jabber technology.
Motorists Insurance Group
Insurance
With Cisco technology, Motorists:
The addition of Cisco WebEx video
conferencing makes meeting simple.
Participants can join the meetings with
their mobile devices or video systems.
Everyone can see, hear, and view
content at the same time to make faster,
more informed decisions.
Popular with users
Cisco TelePresence solutions offer a
superior video experience, making it
easy to replace face-to-face meetings
with virtual ones. Now, associates travel
less frequently. Virtual collaboration
means they are able to pool intelligence,
creating better ideas and achieving
superior results.
Fostered teamwork and
closer relationships
Improved employee
work-life integration
Motorists also holds a quarterly video
update for all associates, which wasn’t
an option before. And video is a big
part of transformational projects,
including an innovation program for
commercial products.
Signals of change
In the future, the group hopes to extend
the use of video to independent agents.
John Kessler, Senior Vice President
& CIO of Motorists Insurance Group,
concludes: “We’ll be able to connect
with any of our partners through video
to increase business opportunities and
build stronger relationships.”
“Cisco video makes it much easier and productive for associates
across the group to work together, using more of their time
developing solutions instead of traveling.”
John Kessler
Senior Vice President & CIO
Motorists Insurance Group
Products and Services
Reduced innovation cycles
For More Information
• Cisco Unified Communications
• Cisco Unified Contact
Center Express
To learn more about the Cisco
solutions featured in this case study,
visit
• Cisco Unified IP Phones
• Cisco Unity Connection Voicemail
• Cisco TelePresence
• Cisco Emergency Responder
• Cisco Video conferencing
• Cisco Auto Attendant Console
Collaboration
www.cisco.com/go/customerstories
and
• Cisco WebEx
www.cisco.com/go/collaboration
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Europe Headquarters
Cisco Systems International BV Amsterdam,
The Netherlands
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