The Voice Connection
We Set the Tone for Customer Service
Telecommunications Newsletter
Telecommunications
History and Trivia
1834 Carl F. Gauss and Ernst
H. Weber build the electromagnetic telegraph.
1844 Samuel F.B. Morse
demonstrates the Baltimore,
MD, and Washington, DC,
telegraph line.
1860 Philipp Reis develops a
“telephon.” Reis's phone was
the first instrument to transmit
the spoken word.
April Volume 1 Issue 2
DID YOU KNOW?
CallXpress Unified Messaging
IT Services Telecom has a new, free, voicemail add-on service that allows you to receive
your voice messages in your Outlook “inbox”. This service is offered to anyone who has a
315 or a 724 prefix and a UC Denver email account.
CallXpress Unified Messaging is an add-on service to voice mail that converts your voice
mail messages into audio files (.wav) and sends them to your e-mail inbox. From your
computer, you can listen to your voice messages. It's easy. Simply click the AVST e-mail
attachment to play the message through your computer's media player.
1874 Alexander Graham Bell
discovers the principle of the
telephone.
To request CallXpress Unified Messaging:
1876 US Patent No. 174,465,
issued on March 3 for
“Improvements in Telegraphy.” Elisha Gray applies for
a similar patent hours after
Bell. Gray and Bell would
fight for years in court as to
who's telephone was "legal".
Send an e-mail from your UC Denver e-mail account to [email protected]. In the
Because he lacked the funds
to develop and exploit the
commercial potential of his
new invention, Alexander
Graham Bell tried to sell all
rights to the telephone patent
to the Western Union Telegraph Company for $100,000
in 1876. Western Union's
president, William Orton
turned him down saying,
"This electrical toy has far too
many shortcomings to ever be
considered a practical means
of communication."
The Roseville Telephone
Museum
body of the e-mail message, indicate that you would like Unified Messaging added to your
voice mail service. Please include your name and campus phone number.
Your request for Unified Messaging will be processed within 2-3 business days. You will
receive a confirmation e-mail message when your service is activated; setup instructions
will be included.
ASK A Customer Service Representative (CSR) Q & A’s
Dear CSR,
Dear CSR,
Sincerely, Weary Worker
I have been in my new job for over six months.
When I started I had the name display on my
phone changed, but the billing statement I
receive every month still has the old employee’s name on it. Is there a way I can
change this to reflect my name?
Dear Weary,
Sincerely, Dyadic Me
It sounds like you are in need of a CALL PICK-UP group! Instead of running over phone to phone as they ring, Telecom
can program a CALL PICK-UP group for you. This features
allows you to answer calls from another extension within your
specified PICK group without leaving your desk! All you have to
do is listen for a phone to ring, press your programmed “PICK”
button and voilá, you have the call! You don’t have to be a
weary worker anymore!
Dear Dyadic You,
I am always covering my co-worker’s phone. Is there a way
I can answer their incoming calls when their phone rings
without having to run across the room?
303-724-XXXX AND 303-315-XXXX
When you hear the phone ring, press the preprogrammed
PICK button on your phone to retrieve the call
303-556-XXXX AND 303-352-XXXX
When you hear the phone ring, EITHER press the preprogrammed button on your phone OR dial #4 to retrieve the call
I can see how this would be frustrating. Thankfully, there is a really quick fix! All you need to do
to change a name on a billing statement is to send
an e-mail to our billing department.
Please include the service you want changed and
the name it should read.
[email protected]
If you have question for a CSR, please contact
us at [email protected]