Luminis Platform Communities and Collaboration End User Training Workbook Release 5.0.2 – July 2011 Updated 8/30/2011 HIGHER EDUCATION What can we help you achieve? _________________________________________________________________________________________________________________ SunGard Higher Education 4 Country View Road Malvern, Pennsylvania 19355 United States of America (800) 522 - 4827 Customer Support Center website http://connect.sungardhe.com Distribution Services e-mail address [email protected] Other services In preparing and providing this publication, SunGard Higher Education is not rendering legal, accounting, or other similar professional services. SunGard Higher Education makes no claims that an institution's use of this publication or the software for which it is provided will insure compliance with applicable federal or state laws, rules, or regulations. Each organization should seek legal, accounting and other similar professional services from competent providers of the organization's own choosing. Trademark Without limitation, SunGard, the SunGard logo, Banner, Campus Pipeline, Luminis, PowerCAMPUS, Matrix, and Plus are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. Third-party names and marks referenced herein are trademarks or registered trademarks of their respective owners. Revision History Log Publication Date Summary 9/29/2010 New version that supports Luminis 5 software. 3/29/2011 Updates to organization and minor edits. 8/30/2011 Updated to 5.0.2 release to show enhancements to the user experience design. Notice of rights Copyright © SunGard Higher Education 2011. This document is proprietary and confidential information of SunGard Higher Education Inc. and is not to be copied, reproduced, lent, displayed or distributed, nor used for any purpose other than that for which it is specifically provided without the express written permission of SunGard Higher Education Inc. Table of Contents Introduction ............................................................................................................... 5 Getting Started ........................................................................................................... 6 Luminis Platform 5 Overview .......................................................................................... 7 Logging In .................................................................................................................... 8 Navigating Luminis Platform 5 .......................................................................................10 Reading Announcements ..............................................................................................17 Collaboration and Social Media ................................................................................ 19 Introduction .................................................................................................................19 Accessing the Networking Tools ....................................................................................20 Configure Profile Information ........................................................................................21 Sharing Your Public Page with Other Users ....................................................................23 Requesting Friends .......................................................................................................25 Confirm or Ignore Friend Requests ................................................................................26 Writing on a Friends Wall ..............................................................................................27 Access the Chat Features ..............................................................................................29 Customize your Status ..................................................................................................31 Creating and Accessing Communities ...................................................................... 32 Overview of Creating and Accessing Communities in Luminis Platform 5 ..........................35 Requesting a New Community.......................................................................................36 Approving a New Community ........................................................................................46 Accessing a Course Home Page .....................................................................................48 Acting as a Community Leader to Build a Community Home Page ...................................51 Joining Communities ................................................................................................ 58 Joining a Community ....................................................................................................59 Accessing a Community as a Member ............................................................................62 Adding Content ......................................................................................................... 64 Overview of Adding Content ..........................................................................................65 Adding Content on the Luminis Discussion Boards Portlet ...............................................66 Adding Content on the Luminis Blog Portlet ...................................................................69 Adding Content on the Luminis File Portlet .....................................................................76 Adding Content on the Luminis Photo Portlet .................................................................81 Adding Content on the Luminis Video Portlet ..................................................................84 Adding Content on the Luminis Wiki Portlet....................................................................87 Approving Content ................................................................................................... 99 Acting as a Community Leader to Manage and Approve Content ................................... 100 Managing the Community Welcome Messages.............................................................. 101 Approving Members in a Restricted Community ............................................................ 105 Managing Content on the Luminis Discussion Board Portlet ........................................... 110 Approving Comments on the Luminis Blog Portlet ......................................................... 114 Approving Content on the Luminis File Portlet .............................................................. 116 Approving Content on the Luminis Photo Portlet ........................................................... 119 Approving Content on the Luminis Video Portlet ........................................................... 123 Approving Content on the Luminis Wiki Portlet ............................................................. 127 Appendix................................................................................................................. 135 Portlet Job Aid ............................................................................................................136 Introduction Course goal Luminis Platform 5 is SunGard Higher Education’s portal and web services delivery platform. The goal of this workbook is to provide you with the knowledge and practice to customize Luminis Platform content. The exercises contained in this manual give you practical, hands-on experience using content administration features in the Luminis Platform 5 system. Intended audience Any member of the college or university community such as students, faculty, advisors, staff members, and administrators who want to collaborate online through communities. Prerequisites To complete this course, you should have a valid Luminis Platform 5 user ID and password provided by your Luminis Administrator. © SunGard Higher Education 2011 Page 5 End User Certification Getting Started Introduction This section will give a brief introduction to logging into the system and navigating around the various areas. Objectives In this section you will learn how to • log into the Luminis system • navigate the Luminis system • read announcements. © SunGard Higher Education 2011 Page 6 End User Certification Luminis Platform 5 Overview A web page pushes information out to users. Luminis Platform 5 enables collaboration among individuals informally using social networking portlets and among groups using communities. Luminis communities provide portal users at your institution the necessary tools to create, manage and participate in dynamic online communities. Any member of the college or university such as students, faculty, advisors, staff members, and administrators who want to collaborate online through communities can request the creation of a new community. Communities must be approved by a Luminis Administrator. Once approved, the community leader can create their own community home page that meets the needs of the group. The community leader is by default the person who requested that the community be created. The community leader can be a student, faculty member, advisor, staff member, or administrator. The community leader can delegate permissions to other members of the community such as creating a co-leader. By default the new community is blank. Each community leader can easily select the collaboration tools that enable the community to collaborate effectively. Does the community want to communicate on a discussion board? Review and respond to blog articles? Upload photos and videos? Display a membership list? Share files? Build a wiki? The community leader selects the portlets to add to the community. All members can contribute comments or content to the community. However, only the community leader can manage and approve content. Community leaders also have to tools to remove old or offensive content and block or ban users who are submitting inappropriate comments or content. While the primary goal of Luminis Platform 5 is open sharing and collaboration within communities, communities also allows community leaders to restrict access to the communities themselves. Communities can have restricted access meaning that members must either be approved before joining a community or added administratively. For example, an Honors Society which has specific membership criteria would be created as a restricted community. In this training workbook, you will learn step-by-step how to build and manage a community. You will meet other members of the online community as they join and interact with the community. Through various roles you will learn how to post comments to a discussion board, build and review a blog, post comments to a blog, upload files, upload photos and videos, create albums for photos and videos, and build a wiki. As a community leader, you will also learn to approve and manage content in the online community. © SunGard Higher Education 2011 Page 7 End User Certification Logging In Purpose Luminis Platform 5 is comprised of two portal nodes, including an Admin and User portal listing on two separate ports. If you have an Administrator account with a corresponding role you will automatically be logged into the Admin portal. If you do not have an Administrator role you will automatically be logged into the User portal. This has been done in an attempt to make the administrative portal node available in the event that the User portal node goes down, which will allow the Administrator to connect and work to resolve the problem. The standard ports are as follows: Admin Portal Port 8443 User Portal Port 8445 © SunGard Higher Education 2011 Page 8 End User Certification Steps To sign into Luminis Platform 5, follow the steps listed below: 1. Enter your user name in the User Name field. 2. Enter your password in the Password field. 3. Select the checkbox if you want to be warned about being automatically logged into other sites that are connected to this site through a link. 4. Click the LOGIN button. © SunGard Higher Education 2011 Page 9 End User Certification Navigating Luminis Platform 5 Navigating the User Interface You will want to first familiarize yourself with the user interface. Your institution has the ability to change the theme, colors, logo, and navigation construct for your deployment. This workbook was written and provides screenshots based on the default Luminis Platform 5 user interface; which is the one installed with the system and aligns with the corporate theme for SunGard Higher Education and includes the elements outlined below. There are five different levels of how content is contained within the Luminis system. These are: • Portal – global container • Community – abstract (invisible) grouping mechanism • Tabs – global taxonomy • Pages – targeting container • Portlets – content container © SunGard Higher Education 2011 Page 10 End User Certification The Luminis Platform 5 user interface is comprised of tabs, pages and portlets. Depending on how your system is set up, users may be allowed to add additional pages and/or reconfigure existing portlets. Note: When a high volume of pages are created under any given parent tab, an easy-touse scrolling function will appear next to the page list. The screen above is an example of a three tab layout: Home Community - All non-Administrative users belong to a root Home Community and will see the Home Community tab, or whatever name your institution changes it to, upon login. The pages and their associated content are targeted to the user based on their dynamic group affiliation. The Home Community can be thought of as the place to deliver institution controlled pages and content to key audiences such as students, faculty, and staff. Under the Home Community, dynamic pages can be targeted to groups of users . Changes to these pages will automatically reflect across the entire user group. Note: System administrators belong to a comparable root Administrator Community and will see the Luminis Administrators Community tab, or whatever name your institution changes it to, upon login. My Private Pages – Represents a personal end user area in which only the user can add, modify, and view the content. Examples of my private pages could include 401K/benefits information if you are an employee. My Public Pages – Represents a personal end user area in which only the user can add and modify content, however, other system users can view the content. Examples could include pages related to Student Government, or other organizations within the institution. A user can add/remove portlets and change their pages under this tab as well as send the URL to others, who can view their page(s) AS LONG AS they are also a member of the same community and have a login to Luminis Platform 5. The friend would be able to see the customized pages but would NOT see the originator's personal information (like if the originator added banner portlets to a shared page). Luminis Platform 5 navigation is performed mainly through the pages that are under the tabs. Pages with content can be added and targeted to users. Pages can be locked down © SunGard Higher Education 2011 Page 11 End User Certification or made modifiable by users. Users can also add their own pages and populate with content as they see fit. As you select and navigate between tabs, you can view their pages. Note: Navigating to different tabs does not change the visible page content. Page content under a given tab only appears when a particular page beneath the tab is selected. This provides a two-tiered navigation structure allowing users to quickly scroll through their layout until their page decision is explicitly made. The Private and Public areas are owned by the end-user; here they can build-out, customize, and managed their pages. The system also supports content delivery to Private pages. Menu Items: Options, Preferences and Tools Located in the top right hand corner of the portal is a navigation menu. This menu can be used to access your Home Community, your Preferences, your Tools, and provides a link to Sign Out of the system. By default, users will see a navigation menu that looks like the screen shot below. The links with arrows next to them (Preferences and Tools) indicate that there are additional options available. You can rollover the link to view the additional options. Home: The Home button provides quick link access to the Welcome page, or the first page, under the Home Community Tab. Preferences: The Preferences menu provides access to the user’s My Account and to the Control Panel area. My Account: lets you edit your user information. Note: Changes made to personal information in the My Account area are specific to the portal. Thus, any changes such as an address change made by the user will not be synchronized with Banner or another integrated ERP. This should be viewed as the © SunGard Higher Education 2011 Page 12 End User Certification user’s personal area only. Control Panel: lets you access administrative functions –see the Navigating the Control Panel section for more details. Tools: The Tools menu is a customizable area. Although you can always access the mail and calendaring applications via portlets, the Tools menu provides an alternative entry point to commonly used applications such as email and calendar. You can add items to and extend the Tools menu with links to your learning management system or library. Sign Out: allows you to sign out of the portal. Navigating the Control Panel The Control Panel is used to manage your account as well as your pages. To access the control panel, rollover the Preferences link in the toolbar, then select Control Panel. The Control Panel is very easy to navigate. On the left side is a list of headings with functions underneath them. The headings are in alphabetical order, but the functions are in a logical order. User Name: The first section is always the logged in user's personal space. Here, you can change your account information and manage your own personal pages. Content: The Content section contains administrative functions for adding web content. Portal: The Portal section allows portal administrators to set up and maintain the portal. This is where you can add and edit users, organizations, communities, roles, and configure portal settings. Server: The Server section contains administrative functions for configuring portal instances, plugins, and more. Note: The Server section is only available to Administrators; end-users will not be able © SunGard Higher Education 2011 Page 13 End User Certification to access this area. All of the functions that you will need to maintain the portal or its content can be found in the control panel. This screen shot shows you what a student sees when they access their control panel: © SunGard Higher Education 2011 Page 14 End User Certification The My Account screen allows users to update their personal information. Selecting My Account will take them to the following screen: The My Pages screen allows users to edit and add their pages. All portal content is available in the form of portlets. If end users wish to add portlets, they may add them to existing pages or to pages that they create. User-defined pages can be edited in this section. © SunGard Higher Education 2011 Page 15 End User Certification Clicking on Communities will allow you to view the Communities page which lists the communities that you belong to. If you log in as an administrator you will also be able to create or join additional communities via the Manage button. The Options Menu The Options menu, which is always context sensitive specific to the selected tab and page, provides access to page specific functions such as adding new applications to the selected page, changing the layout of the selected page, creating new pages, and changing page titles. Add Application: allows you to add portlets to your page. Users with certain rights will be able to add portlets to their pages. Recall that all portal content is presented in the form of portlets. Layout Template: allows for the quick change of layout orientation of the portlets. Manage Pages: allows you to manage and create pages within your account. © SunGard Higher Education 2011 Page 16 End User Certification Reading Announcements Introduction Within the Luminis Announcements portlet, user’s can filter messages based on categories. Currently, “Campus” and “Personal” are the supported categories. Selecting “All” will render a view of all messages from all categories. Clicking on “Campus” or “Personal” will filter the list to display messages only from those respective categories. Up to ten messages at a time can be displayed with paging controls available for the user to peruse larger sets of messages. Luminis Announcements portlet © SunGard Higher Education 2011 Page 17 End User Certification Steps Follow the steps below to learn how to read announcements. 1. From the Luminis Announcements portlet, click on the subject link of the message you want to read to display the details. 2. Click the Done button to close the message and return to the list of messages. © SunGard Higher Education 2011 Page 18 End User Certification Collaboration and Social Media Introduction Students can quickly find and engage a trusted advisor or faculty member to answer a question or for ad hoc consultation. Faculty members can post commonly asked questions or best practices on faculty run blogs or wiki pages. Administrators and staff can build out dynamic communities and use communication tools to share policies and best practices. All system users can keep tabs on the most recent activity occurring within blogs, discussion threads, wiki posting and other tools. © SunGard Higher Education 2011 Page 19 End User Certification Accessing the Networking Tools Introduction Within the system, there are a few social portlets which add features such as status updates, a “wall” for each user in his or her profile that other users can “write” on, and the ability to become “friends” with other users. Steps Follow these steps to add the necessary networking tools. 1. Navigate to the My Public Pages tab. 2. Select the Welcome page. 3. Rollover the Options menu. 4. Select Add Applications. 5. Click to open the Social folder. 6. Click the Add link for the Summary, Wall, Friends, and Requests portlets. 7. Close the Add Application menu by clicking the red X at the top right of the menu. © SunGard Higher Education 2011 Page 20 End User Certification Configure Profile Information Introduction Your online profile can contain information about your job, text about yourself, a profile photo, and various activity details pertaining to social networking. Steps Follow these steps to populate personal information on the Summary portlet. 1. Click the Edit link at the bottom of the Summary portlet. 2. Enter a job title in the Job Title field. 3. In the About Me field you can compose a small paragraph about yourself. 4. Click the Save button. © SunGard Higher Education 2011 Page 21 End User Certification Note: You will need to use the My Account link to upload a photo. 5. Click the My Account link in the warning for the portlet. 6. Click the Change link under the photo frame holder. 7. Click the Browse button. 8. Select an image and click the Open button. 9. Click the Save button. 10. Click the Save button. 11. Click the Back to My Community link. © SunGard Higher Education 2011 Page 22 End User Certification Sharing Your Public Page with Other Users Introduction Once you have created your online presence in the social networking area, you will want to share your public page with other users so that you can become Friends. Steps Follow these steps to share your public page with other users. 1. Note the URL of your profile page. https://university-domain.edu/web/1310673953529/profile 2. Share with other users. © SunGard Higher Education 2011 Page 23 End User Certification © SunGard Higher Education 2011 Page 24 End User Certification Requesting Friends Introduction You can navigate to another user’s profile page and request friend status by clicking the ADD AS FRIEND link. Steps Follow these steps to request a friend. 1. Input the URL for a user’s profile page into the browser’s address bar. Note: If you’re not already logged into Luminis Platform 5, this will redirect you to the Luminis login page. 2. Log in to Luminis Platform 5, if prompted. Once you are logged in, your browser will be redirected to the user’s profile page. 3. From the Summary portlet on the user’s profile page, click the ADD AS FRIEND link. © SunGard Higher Education 2011 Page 25 End User Certification Confirm or Ignore Friend Requests Introduction Once another user requests friend status, you can either confirm the request or ignore the request. Steps Follow these steps to confirm or ignore a friend request. 1. Navigate to the My Public Pages tab. 2. Select the page where you have placed the Requests portlet. 3. Next to a friend request, click the Confirm link to add the user as a friend or click the Ignore link to reject the friend request. 4. Once you have confirmed a user’s friend request, the user will appear in the Friends portlet. © SunGard Higher Education 2011 Page 26 End User Certification Writing on a Friends Wall Introduction From the Friends portlet you can click on the friend’s name to navigate to their profile page where you can view and write on their “Wall”. Steps Follow these steps to write on a friend’s wall. 1. Input the URL for a user’s profile page into the browser’s address bar. Note: If you’re not already logged into Luminis Platform 5, this will redirect you to the Luminis login page. 2. Log in to Luminis Platform 5, if prompted. Once you are logged in, your browser will be redirected to the user’s profile page. 3. From the Wall portlet on the user’s profile page, enter your wall posting. © SunGard Higher Education 2011 Page 27 End User Certification © SunGard Higher Education 2011 Page 28 End User Certification Access the Chat Features Introduction Users can instant message other users using familiar chat features. An Online Friends list automatically displays the names of all other logged-in portal users. Some of the available chat features include; profile pictures, customized status messages, and the ability to appear offline. Note: The chat feature must be enabled by the system administrator. Steps Follow these steps to access the chat features. 1. Navigate to the status bar at the bottom of the screen and click Online Friends. 2. Click a user to open a chat session. 3. Type text into the window and press Enter to send an instant message. © SunGard Higher Education 2011 Page 29 End User Certification Note: The chat boxes stay at the bottom of your screen and follow you as you navigate through the portal. © SunGard Higher Education 2011 Page 30 End User Certification Customize your Status Introduction You can customize your status to display a message to other users, or appear offline. There is a toggle setting to give an audible alert when you receive a new message. Steps Follow these steps to customize your status. 1. Navigate to the status bar at the bottom of the screen and click Settings. 2. Enter a status message that will be displayed. 3. To appear online or offline, select or deselect the Show me as online checkbox. 4. To hear an audible notification of a new message select the Play a sound when I receive a new message in a hidden window checkbox. © SunGard Higher Education 2011 Page 31 End User Certification Creating and Accessing Communities Introduction Luminis communities provide portal users at your institution the necessary tools to create, manage and participate in dynamic online communities. Luminis Communities provide dedicated portal areas for both academic and non-academic collaboration for courses, clubs, affiliations and other interests. In addition to creating and managing your own communities, course events from back-end ERP systems create online communities programmatically for all courses offered at your institution. Since managing and participating in academic and non-academic communities involves many of the same tasks and tools, much of the functionality described below can be applied to and used for both. Communities are ideal workspaces for teams to collaborate on common projects. They provide an isolated area where a group of people can place all of their data pertaining to a particular topic, and many organizations have used them for this purpose. It is a far better way to share data than using email and/or a shared folder on a network. Academic Communities Academic communities are configurable collaboration rooms (virtual class room or community) that provide online supplements to course instruction. Online portal communities are automatically built for each course offered at the institution based on backend ERP course events. Membership and authorization privileges are also created by the backend ERP events. Programmatic creation of academic communities provides a course community environment for all students and faculty and eases the administrative burden associated with creating online communities for each course. Non-Academic Communities Non-academic communities are for all the community collaboration that may not be directly related to courses. For example, Faculty Senate, Student Government, Executive © SunGard Higher Education 2011 Page 32 End User Certification Communities, Creative Writing, Chemistry, Latin and even Ski or Chess clubs. Non-academic communities are not programmatically created, however, can be configured in the same manner as academic communities and inherit all community and collaboration functions available in academic communities. Types of users for the Community application Communities are made up of individuals having different roles and responsibilities. • Community Administrators: Responsible for approving communities and assigning community privileges, creating the policies that support the community software, and creating and managing the categories that organize communities within the application. • Community Leaders: Responsible for creating, approving and maintaining the content of the community homepages and guest views, and for managing member profiles to delegate responsibilities or inactivate and delete members. • Community Members: Join communities in which they are interested, participate in message boards and chat rooms, and submit content that they want to see posted on the Community homepage. • Guests: System users who have not joined a community but wish to access a guest view for information prior to joining a community. Community Composite Portlet The Community Composite portlet displays the communities that you belong to and allows you to add new community tools, and search for and select new communities you wish to join. © SunGard Higher Education 2011 Page 33 End User Certification Objectives At the end of this section, you will be able to • request a new community • approve a new community as an administrator • access a course home page • act as a community leader to build a community home page. © SunGard Higher Education 2011 Page 34 End User Certification Overview of Creating and Accessing Communities in Luminis Platform 5 Introduction All communities have a leader(s). Typically, a community leader is the individual who initially requests the creation of a community or is a course instructor assigned to a specific course section. Community leaders use the Community area to complete the following tasks: • Create and manage the community homepage, including setting up the layout of the homepage with available collaboration applications such as discussion boards, blogs, file sharing, photos, videos, and wikis as well as other relevant content via the content creation applications such as the Web Content portlets. • Create and manage the Welcome and Guest view messages that would be appropriate to be viewed by members or potential members. • Set up and manage the community applications with relevant and compelling content. • Activate and deactivate community members as necessary, including approving or denying membership requests for restricted, hidden or admin blocked communities. • Decide which content in which collaboration applications require Community leader approval before being made available to Community members The entry point to Communities can be a page within a tab or a unique URL reference for community members. The Community can be built from scratch by the Community leader by simply adding portlets on the newly created community page. Thereby creating a pre-defined community homepage accessible by all community members. © SunGard Higher Education 2011 Page 35 End User Certification Requesting a New Community Introduction Any user of the portal can request a new community. The Create Luminis Community portlet acts as a wizard that walks you through each step of creating a new community. To navigate through all the fields, click the Next button. An asterisk* indicates that a field is required. Note: Admin users will see a few different field entries than end-users. Create Luminis Community portlet Types of communities Before you create a community, you must determine what type of community you want to create and accept your institution’s policies that must be followed for creating and administering your community homepages. There are four types of communities that you can request: Public, Restricted, Hidden and Admin Blocked. Public Communities have no membership criteria and are available for immediate access to community homepage content. Restricted communities are subject to certain membership criteria and require approval from the respective Community’s leadership to join the community. Hidden Communities are not accessible via the Community Composite portlet and can © SunGard Higher Education 2011 Page 36 End User Certification only be accessed by the Luminis Administrator adding a user as a member of the community. The intention is for this feature to be managed by the Community Leader in future releases. Admin Blocked Communities work the same as Hidden Communities, and additionally Community administrators cannot access Admin Blocked communities or the content posted in such communities. Note: This feature is currently not available in LP 5. Fields and options The following table provides a brief description of each of the options/fields available in the Create Luminis Community portlet: Field/Option Description Community Name Is a designated name for a community that allows a maximum of twenty five characters. It must be a unique name and duplication in the names are not allowed. Community Title Is used as a preferred name while listing the communities. It allows a maximum of sixty characters and should not be all numbers. This is an unique email id, which is used during google integration. It must not contain any characters and is limited to 16 characters. If Google integration is not being used, Community EmailID then the email id will be ignored, but still must be set. The email id could be used at a later time with other future updates to community functionality. Category © SunGard Higher Education 2011 Is a list of available community categories. Page 37 End User Certification Field/Option Description Community Type Is used to list community into either public, restricted, or hidden. Public is used to list the communities that will be available to all the community members. Restricted is used to list the communities to all the community members but is subjected to approval from the community leader. Hidden is used to hide communities for a general community member and will require an approval from a community leader to add a member to the community. Admin Blocked Is the same as Hidden Communities, and additionally Community administrators cannot access Admin Blocked communities or the content posted in such communities. Community Status You can either select Active or Inactive from the dropdown box. If you select Active, the community created will be listed for normal service. If you select Inactive, the community created will not be listed for normal service. Sort Membership lists by Last Name Is used to sort member names by last name rather than first which is the default, when a community is listed. Welcome Message Name Is the title of a welcome message displayed to a community member. Welcome Message Content Is the content of the welcome message displayed to a community member. Guest Message Name Is the title of a welcome message displayed to a guest who is not a community member. Guest Message Content Is the content of the welcome message displayed to a guest who is not a community member Request Comments Is used to provide comments by the user who creates a community. © SunGard Higher Education 2011 Page 38 End User Certification Field/Option Description Community Policy Is the institution’s policy governing the creation of a community. It is a mandatory check box that must be selected in order to request the creation of a community. Steps Follow these steps to request a new community. 1. Log into the portal as a non-administrator. 2. Access the Home Community tab. 3. Click the Communities page. 4. Enter the name of the community as it will appear in the community index in the Community Name field. 5. Enter a short description of the community in the Community Title field. Note: This description will appear next to the community name in any community index list. It can be the same as the Community Name field. © SunGard Higher Education 2011 Page 39 End User Certification 6. Enter the Community Email Id in the Community Email Id field. 7. Use the drop-down arrow to select a category in the Category field. 8. Click the Next button. © SunGard Higher Education 2011 Page 40 End User Certification 9. Use the radio buttons to select the community type such as Public, Restricted, or Hidden. Note: Portal users can search for, view guest message, and request membership to all Public communities. Restricted communities require select membership and community leaders must approve membership such as with an honors society that requires a specific GPA. Hidden communities are not visible in the list of communities. The Luminis Administrators can view and add members to the community. 10. In the Create Luminis Community portlet, make sure Active is selected in the Community Status field. 11. Click the Sort Membership Lists By Last Name checkbox if you want to display names alphabetically. 12. Click the Next button. © SunGard Higher Education 2011 Page 41 End User Certification 13. Enter a title for prospective members of the community in the Guest Message Name field. 14. Enter a description for prospective members of the community in the Guest Message Content field. Note: For prospective members of the community, you may want to include a description of the community, membership criteria (if applicable) and instructions for joining the community. 15. Click the Next button. © SunGard Higher Education 2011 Page 42 End User Certification 16. Enter a title for current members of the community in the Member Message Name field. 17. Enter a description for current members of the community in the Member Message Content field. Note: For current members of the community, you may want to include instructions for clicking the Communities icon to access the community home page. 18. Click the Next button. 19. Enter a description for the Luminis Administrator who will approve the community in the Request Comment field. Note: You may want to include information on why the community you are requesting should be approved. © SunGard Higher Education 2011 Page 43 End User Certification 20. Use the scroll bar to review the Communities Policy and the Community Membership Policy for your institution. 21. Click the I have read and understood the school’s policy on community membership checkbox. 22. Click the Next button. 23. Review the Summary information. © SunGard Higher Education 2011 Page 44 End User Certification 24. Click the Request button. 25. Note: If you are a Luminis Administrator, the community will be available immediately and should see the new community in your Community Composite portlet. You can also use the Welcome and Member List portlets to see and begin modifying the content for the active, newly created community. 26. If you are a non-administrative user, your request will go to the Community Administrator for approval. © SunGard Higher Education 2011 Page 45 End User Certification Approving a New Community Introduction Once a new community is requested, it is reviewed by a Luminis Administrator and either approved or rejected. The Luminis Administrators Community is used to setup pages that users accessing the administrators node will see. Luminis Community Request Approval portlet © SunGard Higher Education 2011 Page 46 End User Certification Steps Follow these steps to approve a new community. 1. Log into the portal as an administrator. 2. Access the Luminis Administrators Community tab. 3. In the Luminis Community Request Approval portlet, click the title of the Community Name you wish to review in the Luminis Community Request Approval Portlet. 4. Review the request information. 5. Click the Approve button to approve the request. © SunGard Higher Education 2011 Page 47 End User Certification Accessing a Course Home Page Introduction Faculty members who are assigned to teach a course do not have to request an academic community as the system creates it automatically. A blank course home page is automatically created when they are assigned to teach a specific course section for a specific semester. Faculty members can access the course home page using the My Courses portlet. Faculty members are community leaders by default for the courses they are teaching. You can use the same steps to build a course or community home page by adding the applications you want to display. Note: You will learn how to build the home page in the next lesson, Acting as a Community Leader to Build a Community Home Page. My Courses portlet You can select another term if desired or accept the default term. Next to each course is a Home Page icon that opens the course home page. An E-mail icon displays when students are enrolled in a course. When the user clicks on the icon, the user’s defined mail client for their workstation loads with the appropriate mail address in the To field. If a faculty members clicks the icon, the To field contains all the e-mail addresses of enrolled students. If a student clicks the icon, the To field contains the instructor’s e-mail address. ) displays when multiple LMS options have been enabled by the A Tool icon ( Luminis Administrator. Click the Tool icon to select Blackboard, Moodle, or Luminis Community (when enabled) as the LMS to use for the course. © SunGard Higher Education 2011 Page 48 End User Certification Steps Follow these steps to access a Course Home page. 1. In the My Courses portlet, click the Home Page ( want to access. © SunGard Higher Education 2011 Page 49 ) icon next to the course you End User Certification Steps Follow these steps to select an LMS to use for the course. 1. In the My Courses portlet, click the Tool ( configure. ) icon next to the course you want to 2. Select the radio button next to the LMS you want to use for this course. 3. Click the Save button. © SunGard Higher Education 2011 Page 50 End User Certification Acting as a Community Leader to Build a Community Home Page Introduction If you create an approved community or if you are a faculty member teaching a course section, you are the community leader by default. The first responsibility of the community leader is to build a community home page by selecting the collaboration tools and applications that will be available to members. Latin Club community home page example Collaboration tools and applications Luminis has tools that help in the interaction between users. It also helps to maintain a user’s personal preference. For example, consider a File portlet where you can upload a file and not share it with other users, but if the person is a member of a community then the same portlet can be configured to work in community mode and the file that you upload for that community can be viewed and shared with all the community members. The following tables outline some of the key areas and collaboration tools found in the © SunGard Higher Education 2011 Page 51 End User Certification communities area. The Community Leader decides which collaboration tools are included on the community homepage. Collaboration Tool Description Blog Blog is a baseline application that leverages system security, personalization, and usability. It is used as an individual or community-based tool. It provides the best features of modern blogging tools coupled with the benefits of the higher education-centric nature of Luminis Platform. Discussion Boards It is a baseline application that leverages system security, personalization, and usability, which facilitates the conversation and captures important information related to communities or courses. It offers views of the discussion thread activity and recent posts. It can be used as an individual or community-based tool. File Sharing File Sharing is a baseline application that leverages system security, personalization, and usability. It can be used as an individual or community-based tool. Photo Photo is a baseline application that leverages system security, personalization, and usability. It can be used as an individual or community-based tool. You can upload, manage, and share photos within course communities, general communities, or use it as a personal tool. You can configure a photo application to integrate with the Google Picasa. Video sharing Video sharing is a baseline application that leverages system security, personalization, and usability. It can be used as an individual or community-based tool. You can configure Video application to integrate with Google YouTube. You can upload, manage, and share videos within course communities, general communities, or use it as a personal tool. Wiki Wiki is a baseline application that leverages system security, personalization, and usability. It can be used as an individual or community-based tool. You can create an academic or non-academic related document for a community with Luminis Platform's Wiki application. © SunGard Higher Education 2011 Page 52 End User Certification Steps Follow these steps to act as a community leader to build a new community home page. 1. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Communities tab. 3. Click the Communities page. 4. Click the title of the community you want to preview in the My Communities section of the Community Composite portlet. Note: If you added any tools to the Community page, such as a Member List or Discussion Boards portlet, information specific to the selected community displays in the portlets on this page. 5. Click the Add button next to any tool that you want to add to the Community page as a preview for the actual community in the Add Tools For… section. This does not add the tool to the community’s home page. Note: You can click the up or down arrow on the section bars to open or close each section independently. 6. Click the Community icon next to the community you want to open to display the actual Community home page. Note: The first time a community leader opens the community home page, it will be blank. The community leader will need to add content to the home page manually. Notice that the default first page for the Latin Club is also called “Latin Club.” 7. Click the Option menu on the community home page. 8. Click Layout Template. 9. Click the radio button that corresponds to the layout you want to use on the community home page. © SunGard Higher Education 2011 Page 53 End User Certification Note: You can select freeform, one column, two column, or combinations of column layouts. 10. Click the Save button. 11. Click the Option menu on the community home page again. 12. Click Add Application. 13. Click the Collaboration and Content link to open it. Note: You can also use the Search feature to find a portlet by typing in any part of the name. You do not need to use wildcard characters to search on partial portlet names. 14. Click the Add link next to each type of portlet you want to add to the community page. Examples: You may want to add a Luminis discussion board to discuss topics of interest to the community, a Luminis calendar that displays meeting times and dates, a Luminis Photo tool that displays photographs members would like to share with the community. © SunGard Higher Education 2011 Page 54 End User Certification 15. Click the Collaboration and Content link again to close it. 16. Click the Social link to open it. 17. Click the Add link next to each type of portlet you want to add to the community page. Example: You may want to add a Members portlet that displays a list of community members. 18. Click the Social link again to close it. 19. Continue to add content as desired from any of the Add Application categories. 20. Click the red Close [X] icon to close the Add Application portlet. © SunGard Higher Education 2011 Page 55 End User Certification 21. Click on the portlet title bars to drag the selected portlets to the desired locations and columns on the community home page. Note: Once you have selected the portlets and put them on the page in the desired location, the Community home page is complete. The layout and portlets are now saved to your Community home page. When available, you may have the option to use the portlet-specific toolbar to manage content or adjust settings. These options will be specific to the portlets you have selected and will not be available in all portlets. For more information on specific portlets, please see the Luminis Platform 5 Administration Guide. 22. Point to Settings on the portlet-specific toolbars when available. Note: This example uses the Luminis Photo portlet. 23. Select Preferences if available. © SunGard Higher Education 2011 Page 56 End User Certification 24. Select or deselect the Auto updated community change checkbox based on your preferences when this option is available. Note: If this checkbox is selected, when a user selects a community from the Community Composite or My Communities portlet, the associated collaboration portlet will update (via IPC: Inter Portlet Communication) to display the content for that selected community. Note that the "Settings" or "Preferences" menu isn't always available for setting this checkbox--it depends on which page the portlet is added to and your role in the system (e.g. non-administrators cannot change this setting for the portlets when they are added to the Home Community pages). 25. Use the drop down arrow to enable or disable the Automatically approve submitted requests feature. Note: Disabling this option requires the Community Leader to approve or reject documents or files before they are posted. 26. Click the Save button. © SunGard Higher Education 2011 Page 57 End User Certification Joining Communities Objectives At the end of this section, you will be able to • join a community • access a community as a member. © SunGard Higher Education 2011 Page 58 End User Certification Joining a Community Introduction When you first access the Communities page, the Community Welcome portlet will display instructions for joining a community. You can view and search a list of all public and restricted community on the Community Composite portlet. Note: You will not be able to see a hidden community in the list of communities. Only administrator can add members to hidden communities. After you select a community from the in the Community Composite portlet, you can see a description of the community in the Community Welcome portlet. To join a community, click the Join button. If the community is restricted, you may need to enter a reason you feel you meet the eligibility requirements. For example, to join the National Honor Society, you may need to have a certain grade point average. Acceptance to a public community is immediate. Acceptance to restricted communities depends on review by the respective community’s leader, and may take time for validation. Community Welcome portlet – default initial view Community Composite portlet The Community Composite portlet displays the communities that you belong too, allow you to add new community tools, and allows you to search for and select new © SunGard Higher Education 2011 Page 59 End User Certification communities you wish to join. Community Welcome portlet – guest view Once you select a community from the Community Composite portlet, the guest description displays. You can click the Join button if you want to join the community. Steps Follow these steps to join a community. © SunGard Higher Education 2011 Page 60 End User Certification 1. Log into the portal as a non-administrator. 2. Access the Home Community tab. 3. Click the Communities page. 4. Search for and select a community you want to join in the Join Communities section of the Community Composite portlet. Note: You can use the Search field to type a community name or open the folders to find a community by category. For example, if you were interested in joining the Latin Club, you might find it within a category such as "Cultural." 5. Click the name of the community you want to join. Note: When you select a community, a welcome message for the selected community displays in the Community Welcome portlet. 6. Click the Join button in the Community Welcome portlet. Note: You see the Membership Request window. If the community is a public community, you will see its Membership Policy. If the community is restricted, you will also see additional membership criteria, and a section that you use to explain why you want to join the community. 7. For membership in a public community, read the membership policy, click the checkbox indicating you have read and understood the policy, and then click the Submit button. 8. For membership in a restricted community, make sure you meet the additional membership criteria, read the membership policy, type in the reasons you want to join the community, click the checkbox indicating you have read and understood the policies, and click the Submit button. Note: You will see an indication that your membership request has been submitted. Once accepted, the community will appear under your My Communities section of the Community Composite portlet and you will be able to access its member page. 9. Click the OK button. © SunGard Higher Education 2011 Page 61 End User Certification Accessing a Community as a Member Introduction When you first access the Communities tab, the Community Welcome portlet will display instructions for joining a community. Once you become a member of the community, you can use the Community Composite portlet to list the communities of which you are a member and to navigate to the home page of a selected community. Once the community home page displays, you can interact with the community based on the portlets added by the community leader and the permissions delegated to you by the community leader. Community Composite portlet – community list Notice that in this example, the user belongs to one community and has the ability to search for and select additional communities to join. © SunGard Higher Education 2011 Page 62 End User Certification Steps Follow these steps to access a community as a member. 1. Log into the portal as a community member. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the title of the community you want to preview in the My Communities section of the Community Composite portlet. Note: If you added any tools to the Community page, such as a Member List or Discussion Boards portlet, information specific to the selected community displays in the portlets on this page. 5. Click the Add button next to any tool that you want to add to the community page as a preview for the actual community in the Add Tools For… section. Note: You can click the up or down arrow on the section bars to open or close each section independently. icon next to the community you want to open to display 6. Click the Community the actual Community home page. © SunGard Higher Education 2011 Page 63 End User Certification Adding Content Introduction Community members can add or submit content to communities if they are a member. Objectives At the end of this section, you will be able to • add content on the Luminis Discussion Boards portlet • add content on the Luminis Wiki portlet • add content on the Luminis Blog portlet • add content on the Luminis File portlet • add content on the Luminis Photo portlet • add content on the Luminis Video portlet. © SunGard Higher Education 2011 Page 64 End User Certification Overview of Adding Content Introduction Once the community home page displays, you can interact with the community based on the portlets added by the community leader and the options presented to you by the community leader. Both community members and the community leader can add content to the community home page using the portlets. The content of each portlet will vary based on the needs of the community as determined by the community leader. In some cases you will be able to post items directly and in others you may only be able to request that a comment, file, or photo is added. You will learn how to add content to each of the portlet types in this section. Note: Community Leaders can ban or block users on the Wiki and Discussion Board portlets who submit content they determine is inappropriate. Latin Club community home page example © SunGard Higher Education 2011 Page 65 End User Certification Adding Content on the Luminis Discussion Boards Portlet Introduction A discussion board is an asynchronous communication tool that allows one individual to post a comment or question online. Other individuals who are members of the same discussion board may read that comment/question, and respond with their own remarks over time. If one individual posts a question, and three others post answers to that question, these four "posts" comprise what is known as a "thread" of conversation. The phrase, "threaded discussion board" is common, referring to threads of conversation, each focused on a particular topic (e.g., "Rome on $40 a Day"). Both community members and community leaders can post new topics and threads (responses to topics) on the discussion board. Community members can also report abuse if another community member has posted an inappropriate or offensive comment. The Luminis Discussion Boards portlet contains navigation techniques that are similar to other portlets. You can click directly on a link to view existing content within the Luminis Discussions Boards portlet, you can click the button at the bottom of the portlet to add new content (in this example a new topic), or you can use the gray menu bar within the portlet to access additional functions. Note: Not all communities will have a Luminis Discussion Boards portlet. The content of each community homepage is determined by the community leader. Only the leader will see the Settings option on the portlet toolbar. All members will see the Topics option. © SunGard Higher Education 2011 Page 66 End User Certification Sample Luminis Discussion Boards portlet Steps Follow these steps to add content to the Luminis Discussion Boards for a selected community. 1. From the Community home page, access the Luminis Discussion Boards portlet. Note: Not all communities will have a Luminis Discussions Boards portlet. The content of each community homepage is determined by the community leader. 2. Click on title link for the topic you want view. 3. Point to the Topics menu. 4. Select View Topics to return to the main topics list. Note: You can also select Post New Topic to add a topic, My Subscription to view just the topics to which you subscribed, or My Posts to view just the items you posted. 5. Click the Post New Topic button to add a new topic. Note: If the content will be reviewed by the community leader before posting, the button will say “Request New Topic” instead of “Post New Topic.” 6. Enter a short title for the new post in the Subject field. Note: Fields marked with an asterisk* are required. © SunGard Higher Education 2011 Page 67 End User Certification 7. Select either Plain Text or HTML Text. Note: The default is Plain Text. You can use the drop-down arrow to change Plain Text to HTML Text. 8. Enter a description of the topic in the Description field. 9. Attach a file by clicking the Browse button to browse to and select a file to upload if desired. 10. Click the Submit button. © SunGard Higher Education 2011 Page 68 End User Certification Adding Content on the Luminis Blog Portlet Introduction The word Blog is an apostrophe-less contraction of the two words web log. Blogs were first popularized by web sites such as Slashdot (http://slashdot.org) which have the format of a running list of entries to which users could attach comments. Over time, more and more sites such as Digg, del.icio.us, and Newsvine adopted the format, empowering users to share their opinions and generating lively discussions. Over the course of time, blogging sites and applications began to appear, such as blogger.com, blogspot.com. TypePad, WordPress, and Web Roller. These applications allow individuals to run their own web sites in the same format: a running list of short articles to which registered users can attach threaded comments (up to 4000 characters). People who run a blog are called bloggers, and sometimes they build a whole community of readers who are interested in their blog posts. The Luminis Blog portlet is available from the Collaboration section of the Add Application menu. It can only be added once to a community. Adding the Luminis Blog portlet to a Community page creates a shared blog for members of the Community. Adding the Luminis Blog portlet to a user's personal space creates a blog for just that user. Either way, the Luminis Blog portlet works the same. By default, the Luminis Blog portlet displays the latest entry in its entirety. When the portlet is added to a page, it will have no entries, so the portlet will be empty. Before you start adding entries, the community leader will configure the portlet so that it displays entries the way they want them to display. The Luminis Blog portlet has a description of the blog, followed by articles which members can read and comment on. Members can click on any article name to read the article. Below the article, a member can post a comment about the article. The community leader can decide whether the comments will be posted automatically or if they must be approved by the leader first. The community leader can also turn off the comments feature. Note: Not all communities will have a Luminis Blog portlet. The content of each community homepage is determined by the community leader. © SunGard Higher Education 2011 Page 69 End User Certification Luminis Blog Portlet Steps Follow these steps to set up the Luminis Blog portlet as a leader. 1. From the Luminis Blog portlet, enter a title for the blog in the Title field. 2. Select HTML Text or Plain Text from the drop-down arrow. Note: The default is HTML Text. 3. Enter a description of the blog in the Description field. Note: The description must contain less than 500 characters (including spaces). © SunGard Higher Education 2011 Page 70 End User Certification 4. Select the number of articles to show on the main page using the Show drop-down arrow. Note that the default is 5. 5. Use the Auto Approve Comments drop-down arrow to determine whether or not to manually or automatically approve comments. 6. Use the Comments Enabled drop-down arrow to determine whether or not to allow comments. 7. Click the Public Blog checkbox if you want the blog to be available on public pages. 8. Click the Publish button. © SunGard Higher Education 2011 Page 71 End User Certification Steps Follow these steps to add an article to the Luminis Blog portlet as a leader. 1. From the Luminis Blog portlet, click on the name of the blog to which you want to add an article. Note: In this example, the Latin Club Blog is the only blog available. 2. Point to Articles on the toolbar, then select Create Article. © SunGard Higher Education 2011 Page 72 End User Certification 3. Enter the title of the article in the Title field. 4. Select HTML Text or Plain Text from the drop-down arrow. Note that the default is HTML Text. 5. Type the article in the Content field. 6. Enter one or more key words in the Tags field if desired, then click the Add button to add the tag. Note: Tags are key words that help you find similar information that have the same keywords or tags associated with them. They are not required to create a blog article. 7. Click the Publish button. © SunGard Higher Education 2011 Page 73 End User Certification Steps Follow these steps to manage an article in the Luminis Blog portlet as a leader. 1. From the Luminis Blog portlet, point to Settings, then click Manage Blog. 2. Click the Article Dashboard tab. 3. You can click on the article titles to read them, or select the checkbox to the left of the article to select the article for deletion, publishing, unpublishing, or editing. 4. To delete an article, click the checkbox to the left of the article, then click the Delete button at the bottom of the portlet. © SunGard Higher Education 2011 Page 74 End User Certification 5. Click the Yes button to confirm deletion. © SunGard Higher Education 2011 Page 75 End User Certification Adding Content on the Luminis File Portlet Introduction The Luminis File portlet allows a community to upload and share documents. Documents are stored in folders. The community leader is the only role that can add new folders. Files can be added to the root folder or the community leader can add one or more new folders that a community member can use to upload a file. Both the community leader and community members can upload files to the Luminis File portlet using the Upload option on the Luminis File portlet toolbar. However, the leader must approve files uploaded by members or be set to auto-approve. Note: Not all communities will have a Luminis File portlet. The content of each community homepage is determined by the community leader. Luminis File portlet © SunGard Higher Education 2011 Page 76 End User Certification Steps Follow these steps to add a folder on the Luminis File portlet as a community leader. 1. From the Community home page, access the Luminis File portlet. Note: Not all communities will have a Luminis File portlet. The content of each community homepage is determined by the community leader. 2. Point to the drop-down arrow to the right of Folders, then select New Folder. 3. Click on the folder in which you want the new folder to display. Note: For the first folder, click on the Club’s Folder at the root level. In this example, the root folder is the Latin Club’s Folder. 4. Enter a name for the folder in the Folder Title field. 5. Enter a description of the folder in the Description field. 6. Click the Create button. © SunGard Higher Education 2011 Page 77 End User Certification Steps Follow these steps to add a file to the Luminis File portlet as a community leader or community member. 1. From the Luminis File portlet, click on the folder into which you want the upload the file. 2. Point to Upload on the toolbar, then select Upload file. 3. Click the Browse button and browse to the file you want to upload. 4. Enter a title for the file in the File Title field. 5. Enter a description of the file in the Description field. 6. Click the Upload button. Notice that a message indicating that your request has been sent to the leader displays. If you are the community leader, your files will display immediately. © SunGard Higher Education 2011 Page 78 End User Certification Steps Follow these steps to download a file from the Luminis File Portlet. 1. To download a file, in the Luminis File portlet, open the folder that contains the file you want to download. 2. Point the title of the file you want to download. A drop-down arrow will display. 3. Select the Download option. © SunGard Higher Education 2011 Page 79 End User Certification Steps Follow these steps to delete a file from the Luminis File Portlet. 1. To delete a file, in the Luminis File portlet, open the folder that contains the file you want to delete. 2. Point the title of the file you want to download. A drop-down arrow will display. 3. Select the Delete option. 4. Click the Yes button to confirm deletion of the file. Note: If a community leader deletes a file, the file is removed automatically. If a community member deletes the file, the file will still display and no message will appear but the deletion request will be sent to the community leader to approve. 5. A confirmation message displays notifying you that the file has been deleted or a deletion request has been sent to the leader. © SunGard Higher Education 2011 Page 80 End User Certification Adding Content on the Luminis Photo Portlet Introduction Luminis Photo is a baseline application that leverages system security, personalization, and usability. It can be used as an individual or community-based tool. You can upload, manage, and share photos within communities, or use it as a personal tool. Any member of the community can upload pictures to the Luminis Photo portlet. The community member can select an existing album to place the photo into or enter a new album name. The photos are added to the site once the community leader approves the photos and/or albums. Note: Not all communities will have a Luminis Photo portlet. The content of each community homepage is determined by the community leader. Luminis Photo Portlet © SunGard Higher Education 2011 Page 81 End User Certification Steps Follow these steps to add a new photo and album to the Luminis Photo portlet. Note: Not all communities will have a Luminis Photo portlet. The content of each community homepage is determined by the community leader. 1. From the Luminis Photo portlet, point to Community Photos on the toolbar, then select Upload Photo. 2. Click the Browse button and browse to the file of the photo you want to upload. 3. Enter a title for the photo in the Title field. 4. Enter a description of the photo in the Description field. 5. Select the Upload to existing album or the Create new album radio button. 6. If you selected the Create new album radio button, enter an album title in the Create new album field. 7. If you selected the Create new album radio button, enter a description in the Description field. 8. Click the Upload button. © SunGard Higher Education 2011 Page 82 End User Certification Steps Follow these steps to add a comment on the Luminis Photo portlet. 1. From the Luminis Photo portlet, click the Post Comment link next to the photo to which you want to add a comment. 2. Enter your comment (up to 4000 characters) in the text box. Note: The text box will turn yellow when you begin to type. The description of the picture added when the picture was uploaded displays on the left in the Description field. 3. Click the Post Comment button. Notice that a message indicating that your request has been sent to the leader displays. If you are the community leader, your photos will display immediately. © SunGard Higher Education 2011 Page 83 End User Certification Adding Content on the Luminis Video Portlet Introduction Luminis Video is a baseline application that leverages system security, personalization, and usability. It can be used as an individual or community-based tool. You can configure the Luminis Video application to integrate with Google YouTube. You can upload, manage, and share videos within a community, or use it as a personal tool. You can upload either an .flv or .mp4 video file type. Any member of the community can upload video files to the Luminis Video portlet. The community member or community leader can enter a title, description and category for the video. The videos are added to the site once the community leader approves the videos. Once a video is approved by the community leader, any community member can download the video from the Luminis Video portlet. Note: Not all communities will have a Luminis Video portlet. The content of each community homepage is determined by the community leader. Luminis Video Portlet © SunGard Higher Education 2011 Page 84 End User Certification Steps Follow these steps to add a new video and album to the Luminis Video portlet. 1. From the Luminis Video portlet, point to Community Videos on the toolbar, then select Upload Video. 2. Click the Browse button and browse to the file of the video you want to upload. Note: You can upload either an .flv or .mp4 video file type. 3. Enter a title for the video in the Title field. 4. Enter a description of the video in the Description field. 5. Enter a category in the Category field. 6. Enter a tag in the Tag field, if desired. Note: Tags are key words that help you find similar information that have the same keywords or tags associated with them. They are not required to upload a video. © SunGard Higher Education 2011 Page 85 End User Certification 7. Click the Upload button. Notice that a message indicating that your request has been sent to the leader displays. If you are the community leader, your video is auto-approved and will display immediately. Steps Follow these steps to download a video from the Luminis Video Portlet. 1. To download a video, in the Luminis Video portlet, point the title of the video you want to download. A drop-down arrow will display. 2. Select the Download option. © SunGard Higher Education 2011 Page 86 End User Certification Adding Content on the Luminis Wiki Portlet Introduction A wiki is an application which allows users to collaborate on information. This, of course, has many applications—the most famous of which is Wikipedia, which is a full encyclopedia developed collaboratively by users from all over the world, using a wiki. A wiki application allows users to create and edit documents and link them to each other. This is different from the other community portlets, such as the blog which contains content posted by specified individuals with comments from other users, and the discussion board that contains individual content posts listed sequentially. A wiki is a collection of pages that can be created and modified directly by all registered users. This flexibility allows self-policing of content (any registered user can correct errors or otherwise tweak content), room for rapid expansion (users may create pages at will) and administrative oversight (designated moderators can view edit histories and disapprove inappropriate edits). Wiki is a baseline application that leverages system security, personalization, and usability. It can be used as an individual, academic or community-based tool. © SunGard Higher Education 2011 Page 87 End User Certification Luminis Wiki Portlet When the Luminis Wiki portlet is accessed, users may navigate the folder structure on the left-hand side to locate and view desired pages. Options for an existing page include: • • • - Add a comment (up to 4000 characters) to the current page. - View the edit history for the current page. - View attachments (if any exist) on the current page. • - Edit the contents of the current page. • - Permanently delete the current page. © SunGard Higher Education 2011 Page 88 End User Certification Editing current page content Click to edit the content of the current page. The Luminis Wiki portlet is designed so that any user may make direct edits to page content. © SunGard Higher Education 2011 Page 89 End User Certification Steps Perform the following steps to edit wiki page content. 1. Change the page title in the Title field, if desired. 2. Use the drop-down box above the Content field to switch between Plain Text (shown above) and HTML Text modes. Selecting HTML Text mode will enable a much more robust text editor. Note: If edits have been made using the HTML Text editor and the page is then switched to Plain Text mode, advanced text formatting will be lost. 3. Use whichever editor you prefer to make changes to page content. The HTML Text editor allows additional formatting tools such as: • text style, size and font • bolding, italics and underlining • bulleting and numbering • adjusting of margins and justification • adding HTML links by clicking • adding images by clicking • adding other content such as Flash files, tables, smiles and special characters. © SunGard Higher Education 2011 Page 90 End User Certification 4. Enter searchable tags in the Tags field and click Add to add them to the page. Click icon next to a tag to remove it. the 5. Set the priority of a page to High, Medium or Low by adjusting the Priority field. 6. Add or remove attachments as desired. To add an attachment, click the Browse button to locate and select the file to be attached. Click the check box for existing attachments that should be deleted. 7. Click Preview to view a preview of how the edited page will look. 8. Click Save to save your changes. © SunGard Higher Education 2011 Page 91 End User Certification 9. Click Publish to publish the changed page to the Luminis Wiki portlet and return to its main view. The edited page will be displayed. © SunGard Higher Education 2011 Page 92 End User Certification Adding comments Clicking opens a window in which brief comments may be entered. Click Post to add your comment or Cancel to close this window. © SunGard Higher Education 2011 Page 93 End User Certification Once comments have been made to a page, they will display with the commenter’s name in sequential order of posting. Users may rate individual comments up or down by clicking the beneath a comment and clicking Submit. © SunGard Higher Education 2011 Page 94 and icons End User Certification Viewing edit history for a page Clicking displays the edit history for the current page. Edits are listed by page, by editor, by version (showing which edits occurred in which order) and by action (creation of a new page or editing existing page content). Click the check boxes next to two or more edits and click the Compare button to compare the content and see what changed. In this example, versions 1.1 and 1.2 of the example page above are being compared, and the highlighted portions indicate changes (in this case, correcting a typographical error in Diana Bakus’s name). © SunGard Higher Education 2011 Page 95 End User Certification Viewing attachments Click to view files that have been attached to the current page. Attached files may be double-clicked and opened with their respective applications. Note that files opened in this manner must be reposted to the page after editing; making changes to the file and saving will not automatically ‘return’ the attachment in edited form. Deleting a page Click to delete the current page. A pop-up box will appear to verify deletion. Page deletion will not be completed until approved by an administrator, so as to minimize wiki vandalism. A “Page has been requested for deletion” message will display to all users. © SunGard Higher Education 2011 Page 96 End User Certification Viewing and creating pages Click the Page menu of the Wiki portlet to view page options. 10. Click Create Page from the Page menu to create a new, blank page in the currently selected folder. The fields for this new page may be edited in the same manner as an existing page. © SunGard Higher Education 2011 Page 97 End User Certification Steps 1. Click All Pages from the Page menu to view a list of all accessible Wiki pages. The pages’ titles, creators, priorities and current versions are displayed. 2. Click Page Stats from the Page menu to view statistics about the current page. The creation date, creator, number of comments, status, version, page views and parent node are displayed. © SunGard Higher Education 2011 Page 98 End User Certification Approving Content Introduction Community and course leaders can approve content as it is added to their communities. Objectives At the end of this section, you will be able to • manage community welcome messages • approve new member requests in restricted community • manage content on the Luminis Discussion Board portlet • approve comments on the Luminis Blog portlet • approve content on the Luminis Files portlet • approve content on the Luminis Photo portlet • approve content on the Luminis Video portlet • approve content on the Luminis Wiki portlet. © SunGard Higher Education 2011 Page 99 End User Certification Acting as a Community Leader to Manage and Approve Content Introduction If you create an approved community or if you are teaching a course, you are the community leader. As the community leader (or community member with community leader permissions delegated to you), you have the following responsibilities: • maintaining the community’s guest view page, which provides information about the community and a chance for non-members to join • monitor activity within the community • approve the topics, messages, and replies that will be added to the discussion board by community members • approving the blog comments that appear on your community • approve the folder(s) of downloadable files that are accessible through your community • managing and approving the photos and photo albums that are accessible through your community • managing and approving the videos that are accessible through your community • manage and approve the pages, folders, and files that are accessible through the Wiki on your community. In Luminis Platform 5, community leaders can view activity within their community and can quickly access the community home page to respond to things like submitted photos and files. © SunGard Higher Education 2011 Page 100 End User Certification Managing the Community Welcome Messages Introduction As a community leader you can update the community member and guest welcome messages that display on the Communities page. The community and guest welcome messages were entered during the community request process. You can manage and update these messages using the Community Welcome portlet. You can edit the existing welcome message or add a new message and delete the old message. Community Welcome portlet © SunGard Higher Education 2011 Page 101 End User Certification Steps Follow these steps to maintain the community welcome messages. 1. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the Community name link (not the home page icon) of the community for which you want to edit the welcome message in the Community Composite portlet. 5. In the Community Welcome portlet, point to Manage then click Welcome messages. © SunGard Higher Education 2011 Page 102 End User Certification 6. Click the pencil ( ) icon in the Edit column to open the existing welcome message. 7. Edit the Message name or Message content fields as desired. 8. Click the Save button. 9. In the Community Welcome portlet, point to Manage then click Guest messages. © SunGard Higher Education 2011 Page 103 End User Certification 10. Click the pencil ( ) icon in the Edit column to open the existing guest message. 11. Edit the Message name or Message content fields as desired. 12. Click the Save button. © SunGard Higher Education 2011 Page 104 End User Certification Approving Members in a Restricted Community Introduction If you are the community leader for a restricted community such as the Honors Society which wants to approve members after verifying the requested member meets the membership criteria, you must use the Community Member List portlet to approve members. From the Community Member List portlet, point to Member, then click Requests to view any membership requests. Any membership requests display by first name and request date only. To approve or deny membership, click the checkbox next to the person you want to approve or deny. Then enter a reason for the action you are taking and finally click the Approve or Deny button. Community Member List portlet © SunGard Higher Education 2011 Page 105 End User Certification Steps Follow these steps to add the Community Member List portlet. Note: If the Community Member List portlet is already added to the Communities page, you can skip steps 1-8 and proceed to approving membership requests. 1. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the Options menu on the Communities page. 5. Click Add Application. 6. Click the Community link to open it. 7. Click the Add link next to Community Member List. © SunGard Higher Education 2011 Page 106 End User Certification 8. Click the Red X icon to close the Add Application window. Note: Until you select a community, the following message displays in the Community Member List portlet. Follow these steps to approve membership requests. 9. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. © SunGard Higher Education 2011 Page 107 End User Certification 10. Access the Home Community tab. 11. Click the Communities page. 12. Click the Community name link (not the home page icon) of the community for which you want to view memberships requests in the Community Composite portlet. 13. To approve members, in the Community Member List portlet, point to Member then click Request. 14. Click the checkbox next to the name of the person you want to approve. © SunGard Higher Education 2011 Page 108 End User Certification 15. Enter an explanation of why you are approving or denying membership to the person selected in the text box. 16. Click the Approve or Deny button. © SunGard Higher Education 2011 Page 109 End User Certification Managing Content on the Luminis Discussion Board Portlet Introduction All member of a community have the ability to post new topic and topic threads, subscribe to topics and reply to existing comments. All items added to the discussion board are automatically approved. However, the community leader has an additional feature on the portlet toolbar to manage content and ban or block users. Community leaders can select Manage Boards from the Settings menu to review items members have requested to be removed. Community leaders can first block or ban a user and then the community leader can remove the item. Blocked users can still see discussions but can no longer add topics or comments to the discussion board. Banned users will not be able to see content in the Luminis Discussion Boards portlet from which they are banned. Warning: Once a message is deleted the Ban or Block User(s) buttons are no longer available so it is important to first ban or block a user and then delete the message. Luminis Discussion Board Portlet © SunGard Higher Education 2011 Page 110 End User Certification Steps Follow these steps to remove content on the Luminis Discussion Board Portlet. 1. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the Community icon next to the community you want to open to display the actual Community home page. 5. To manage a discussion board, in the Luminis Discussion Boards portlet, point to Settings then click Manage Board. Note: If someone has reported an abusive comment, it will display in the list. © SunGard Higher Education 2011 Page 111 End User Certification 6. Click the title of the message that has been reported to review it. In the white area below the date you can review the actual comment. 7. After reviewing the message, return to the Manage Boards option. From the Luminis Discussion Boards portlet, point to Settings, then click Manage Boards to review or respond to abuse reports. 8. Click the checkbox next to the discussion thread on the Abuse Reports tab that you want to manage. Notice that the three action buttons are not yet active. 9. Notice that you can now delete the selected record, ban the selected user(s) or block the selected user(s). If you want to ban or block a user, you must do so before deleting the record. © SunGard Higher Education 2011 Page 112 End User Certification 10. Click the Delete Record button to remove the discussion thread/comment from the discussion board. Click the Yes button to confirm deletion. 11. Click the Yes button to confirm deletion. © SunGard Higher Education 2011 Page 113 End User Certification Approving Comments on the Luminis Blog Portlet Introduction The community leader is the only person who can add a blog article on the Luminis Blog portlet so therefore the blog articles themselves do not require approval. Depending on how the community leader set up the blog, comments may need to be approved manually by the community leader. The community leader can approve or deny new comments, they can respond to comment deletion requests, they can edit the blog preferences (such as auto-approving comments), they can delete the blog, or view the blog. Luminis Blog Portlet © SunGard Higher Education 2011 Page 114 End User Certification Steps Follow these steps to approve comments on the Luminis Blog Portlet. 1. From the Blog portlet, point to Settings on the portlet toolbar, then click Manage Blog. 2. Click the New Comment tab. Note: A list of pending comments will display. 3. To delete or approve a comment, click the checkbox to the left of the comment, then click the Delete or Approve button at the bottom of the portlet. 4. Continue to approve or deny comments as needed. 5. Click the Blog Dashboard tab. 6. Click the name of the blog link to return to the blog and article list. © SunGard Higher Education 2011 Page 115 End User Certification Approving Content on the Luminis File Portlet Introduction The community leader is the only person who can add a folder on the Luminis File portlet so therefore the folders themselves do not require approval. The community leader can approve or deny new file requests and they can respond to deletion requests. Luminis File Portlet Steps Follow these steps to approve content on the Luminis File portlet. 1. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the Community icon next to the community you want to open to display the actual Community home page. © SunGard Higher Education 2011 Page 116 End User Certification 5. To approve a file, in the Luminis File portlet, point to Manage and then click Upload Request. 6. Click the file title link to review the proposed document. 7. Review and close the proposed document. 8. Click the checkbox next to the file you want to approve or reject. 9. Click the Approve button. 10. To view a file, in the Luminis File portlet, point to Manage and then click Explore Files. Steps Follow these steps to delete a file on the Luminis File portlet. 1. To delete a file, in the Luminis File portlet, point to Manage and then click Deletion Request. © SunGard Higher Education 2011 Page 117 End User Certification Note: If someone has requested that a file be deleted, it will display in a list. 2. Click the file title link to review the document that someone requested be deleted. 3. Review and close the document. 4. Click the checkbox next to the file you want to approve or reject. You can either reject the request for deletion or approve the request for deletion. 5. Click the Approve button to approve the deletion request. 6. To view a file, in the Luminis File portlet, point to Manage and then click Explore Files. © SunGard Higher Education 2011 Page 118 End User Certification Approving Content on the Luminis Photo Portlet Introduction Any member of the community can upload pictures to the Luminis Photo portlet. The community member can select an existing album to place the photo into or enter a new album name. The photos are added to the site once the community leader approves the photos and/or albums. A community leader can point to Request Queue on the portlet toolbar to select Photo Request, Album Request, or Comment Request. It does not matter in which order you approve the requests. If the album is not approved but the photo is, it will not display in the portlet until the album is also approved. Note: After accepting or denying a request to edit or delete a photo, the photo can be altered or removed from the album in the Luminis Photo portlet. Luminis Photo Portlet Steps Follow these steps to approve content on the Luminis Photo Portlet. 1. Log into the portal as a community leader. © SunGard Higher Education 2011 Page 119 End User Certification Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the Community icon next to the community you want to open to display the actual Community home page. 5. To approve a photo, in the Luminis Photo portlet, point to Request Queue and then click Photo Request. 6. Click New Photos. 7. Review the proposed image, description, and album. © SunGard Higher Education 2011 Page 120 End User Certification 8. Click the Accept button. 9. If a new album is also being requested, the system will alert you to the album approval. Click the Yes button to continue. 10. To approve an album, in the Luminis Photo portlet, point to Request Queue and then click Album Request. © SunGard Higher Education 2011 Page 121 End User Certification 11. Click New Albums. 12. Review the proposed album name and description. 13. Click the Accept button. © SunGard Higher Education 2011 Page 122 End User Certification Approving Content on the Luminis Video Portlet Introduction Any member of the community can upload videos to the Luminis Video portlet. The community member can upload a video and add a video name, description, category and tag. The videos are added to the site once the community leader approves the videos. A community leader can point to Manage on the portlet toolbar to select Requests. Luminis Video Portlet © SunGard Higher Education 2011 Page 123 End User Certification Steps Follow these steps to approve content on the Luminis Video Portlet. 1. Log into the portal as a community leader. Note: If you previously requested a community that is now approved, you are automatically the community leader for that community. 2. Access the Home Community tab. 3. Click the Communities page. 4. Click the Community icon next to the community you want to open to display the actual Community home page. 5. To approve a video, in the Luminis Video portlet, point to Manage and then click Requests. © SunGard Higher Education 2011 Page 124 End User Certification 6. Click the checkbox next to the video you want to review. 7. Click the play arrow on the video or the green play arrow next to the title of the video to review the video. 8. Click the Approve button. 9. To view a video, in the Luminis Video portlet, point to Community Videos and then click Explore Videos. © SunGard Higher Education 2011 Page 125 End User Certification Steps Follow these steps to delete a video on the Luminis Video Portlet. 1. To delete a video, in the Luminis Video portlet, point the title of the video you want to delete. A drop-down arrow will display. 2. Select the Delete option. © SunGard Higher Education 2011 Page 126 End User Certification Approving Content on the Luminis Wiki Portlet Introduction A community leader may create, edit and delete content on the Luminis Wiki portlet much like any other user, but he or she may perform additional actions to manage both portlet content and users. Luminis Wiki Portlet © SunGard Higher Education 2011 Page 127 End User Certification Community Leader functions A community leader can perform the following additional actions on the Luminis Wiki portlet: • Revert page content to a specific version • Lock and unlock a page • Edit and delete user comments • Ban a user and manage banned users • Manage page deletion requests © SunGard Higher Education 2011 Page 128 End User Certification Reverting page content to a specific version A community leader can view all versions in a page’s edit history, but may also designate any existing version as the current version. 1. Click to view the current page’s edit history. 2. Click the Revert link next to the desired version to revert the page to that version. 3. Once confirmed, the reversion will display as an updated version in the version history. © SunGard Higher Education 2011 Page 129 End User Certification Locking and unlocking a page Locking a Luminis Wiki portlet page prevents community members from editing it. This is often done when page content is strongly contested in some way, when malicious editors have been at work recently, or to freeze content on a page until more details about its subject are known. 1. Click to lock the current page. Users will receive the message “This article is semiprotected due to vandalism.” when accessing the page, and the Edit, View Attachments and Delete icons will be hidden. 2. Click to return the page to its original editable status. © SunGard Higher Education 2011 Page 130 End User Certification Editing and deleting user comments A community leader may edit comments directly or delete inappropriate comments completely. 1. Click the Edit ( ) icon at the bottom of a comment to edit that comment. 2. A text window will open containing the comment text. Edit the comment as desired and click Update to update the comment or Cancel to exit without updating. 3. The edited comment will continue to appear under the original user’s name. This is often done when part of a comment is inflammatory or profane but the remainder of the comment is valid. 4. To delete a comment outright, click the Delete ( confirm your deletion. © SunGard Higher Education 2011 Page 131 ) icon. You will be prompted to End User Certification Banning a user Commenter’s may be banned from the Wiki portlet according to a community leader’s judgment 1. To ban a commenter, click the Ban User link next to that person’s name in the Comment section. 2. The user’s status will be displayed as (User Banned). © SunGard Higher Education 2011 Page 132 End User Certification Managing banned users 1. To manage banned users, click the Banned Users option from the Page menu. 2. A list of banned users is displayed. 3. To revert a ban and restore a user, click the Revert ( ) icon next to that user’s name. Once this is confirmed, the user will be active again. © SunGard Higher Education 2011 Page 133 End User Certification Managing page deletion requests Page deletion requests will not take effect until approved by a community leader. 1. Select Deletion Requests from the Page menu to view pending deletion requests. 2. Click the check box next to a request and click Accept to delete the page, or Deny to remove the deletion request and return the page to its original state. © SunGard Higher Education 2011 Page 134 End User Certification Appendix © SunGard Higher Education 2011 Page 135 End User Certification Portlet Job Aid Portlet Description Community Administration Allows administrators to manage collaboration tools, members, approval processes, content submission, and other community functions. Community Categories Search for, create, manage and view community categories. Community Welcome Supports new membership and highlights community objectives and purpose. Community Member List Pictures, user profile data and presence information for community members. Member List is used in communities and general networking to show community participant and friend profiles. Community Search Search for, create, manage and view community categories. Create Community Portlet for creating or suggesting new system communities. Luminis Communities Dedicated portal areas for both academic and nonacademic collaboration for courses, clubs, affiliations and other interests. Discussion Board Facilitate conversations and capture important information related to communities or courses. Offers views of discussion thread activity and recent posts. Luminis Blog A portlet that includes full WYSIWYG editing capability and publication date, RSS support, threaded user and guest comments, tags and labels, social bookmarking links, email notifications of blog replies, and an entry rating system. Luminis Photo Upload, manage and share photos within course communities, general communities, or use as a personal tool. © SunGard Higher Education 2011 Page 136 End User Certification Portlet Description Luminis File Upload, manage and share files within course communities, general communities, or use as a personal tool. Luminis Video Upload, manage and share videos within course communities, general communities, or use as a personal tool. Luminis Wiki Build up and document academic or non-academic related information as a community. Bookmarks Create, manage and share bookmarks and URL locations within course communities, general communities, or use as a personal tool. © SunGard Higher Education 2011 Page 137 End User Certification
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