How to Register a
myTNB Account
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Step 1: Navigate to myTNB
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1. Navigate to myTNB
portal
(https://www.mytnb
.com.my/).
2. Click on ‘Register
Now’ button at
landing page.
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Step 2: Registration
1. For individual
users, click
‘Register Now’
button under
‘Register for
myTNB Account.
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2. myTNB caters to
various user roles,
including Bulk
Account users
indicated here.
– User registration for
Bulk Account is
managed backend.
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Step 3: Account Registration
1. Enter ‘Name’,
Identification
Details, ‘Email’
(twice) and
‘Password’ (twice).
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2. Read TNB’s terms
of Use and PDPA.
Tick ‘I have read
and agree…’ and ‘I
hereby
acknowledge…’.
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3. Check Captcha
box to proceed.
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Step 4: Captcha Check
1. Select image(s)
based on Captcha
specification.
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2. Click ‘Verify’ button
to submit input.
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Step 5: Create My Account
1. Click ‘Create My
Account’ button.
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Step 6: Completion of Registration
A pop-up window will
display a message
for registration
completion.
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1. Click ‘OK’ button to
continue.
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Step 7: Activation Email
An Activation Email
will be sent to user’s
registered email
address.
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1. Click ‘Click here’
link to activate
account.
Note: Activation link will
expire within 24 hours.
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How to Navigate in
myTNB
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Step 1: Login to myTNB
1. Key in your
email provided
during the
account
registration
process while the
password can be
obtained via the
email sent to the
user, contacting
the activation link
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2. Click on the
‘Login’ button
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Step 2: My Setting
For first time logins,
users will be directed
to ‘My Setting’ page.
Users are able to
login as ‘Individual’ or
‘Contractor’, which
provides different
dashboards and
features.
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1. Click on ‘Enrol’
button under
‘Individual’ to
register role.
– Home owners,
consultants and
developers should
select ‘Individual’.
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Step 3: Left Navigation Pane
1. Homepage for all
roles will contain a
main Navigation
Pane.
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– Left Navigation
Pane changes
according to user
role.
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Step 4: My Dashboard: Individual (1/3)
1. ‘MY DASHBOARD’
is the main
homepage once
users login
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2. My Dashboard
shows ‘My Bill &
Payment History’
Note: ‘View Summary’
takes users to the
‘Manage Account’ page
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3. A graph of
Consumption
Trending will be
displayed below
‘Bill & Payment
History’
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Step 4: My Dashboard: Individual (2/3)
MY DAHSBOARD
also contains:
1. List of drafted
applications
pending
submission
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Step 4: My Dashboard: Individual (3/3)
1. Click User ID and
select ‘My Setting’.
Users can register
in another role, if
applicable.
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– User ID drop-down
also enables users
to switch between
roles if registered
for more than one.
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How to View Bills in
myTNB
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Step 1: Manage Account
1. Click ‘Manage
account’ on Left
Navigation Pane.
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2. Select ‘Owned
account’ or ‘Other
account’ tab
– ‘Owned Account’
tab is the default
landing page.
3. Click ‘Add account’
Note: Owned Account
would have more
functions including
requesting for various
Applications, etc.
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Step 2: Add Account (Individual)
1. Select ‘Individual’,
‘Company/Society’
or ‘Government’
account
2. Enter the following
details and
‘Account no.’:
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– ‘Identification no.’
and ‘Mother’s
Name’ for Individual
– ‘ROC no.’ for
Company/Society
– ‘Government
organisation name’
for Government
Note: Mother’s name
is
3. Click ‘Add this
account’ button.
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Step 2.1: Add Account (Company/Society)
1. Select
‘Company/Society’
account
2. Enter the following
details and
‘Account no.’:
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– ‘ROC No.’
3. Click ‘Add this
account’ button.
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Step 2.2: Add Account (Government)
1. Select
‘Government’
account
2. Enter the following
details and
‘Account No.’:
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2
– ‘‘Government
organisation name’
3. Click ‘Add this
account’ button.
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Step 2.3: Add Account Errors
Note:
An error bar will appear
at the top if:
1. Account No. does not
exists in backend system
(“Account No. does not
exists")
2. Government Name
and Account No. does
not match in backend
system ("Account No.
and Name entered does
not match“)
3. Non-government ID
and Account No. does
not match in backend
system ("Account No.
and ID entered does not
match“)
4. Mother's Name does
not match in backend
system ("Mother's Name
does not match“)
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Step 2.4: Adding Other Account
1. Instead of selecting
‘Owned Account’
choose the ‘Other
Account’
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2. Click on the ‘Add
Account’ button
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3. A pop up will then
appear, requiring
the ‘Account No.’
4. Click on the ‘Add
this account’ button
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Step 3: View Account Information
1. Click on the
‘Account No.’ to
view account
information.
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Step 4: Account Information
1. ‘Account
Information’ contain
read-only fields:
•
Account
Summary View
•
Station Address
•
Account Status
•
Billing Summary
•
Payment History
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Step 5.1: Billing & Payment History
1. Go to ‘Billing &
Payment History’
tab.
2. Expand/collapse
the ‘Billing History
Graph’ to view the
Energy
Consumption
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*Note:
Billing & Payment
History lets you
view all your bills
and payments for
the last 6 months
only.
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Step 5.2: Billing & Payment History
1. ‘Billing History’
•
•
•
•
•
shows:
Billing Date
Billing Number
Amount (RM)
Energy
Consumption
Click ‘Print’ to
view bill in PDF
format
2. ‘Payment History’
shows:
•
Payment Date
•
Process Date
•
Payment
Location
•
Amount (RM)
•
Click ‘Print’ to
print payment
receipt
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2
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Step 5.3: View Bill
1. Save Bill into your
local drive or right
click to print.
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Frequently Asked
Questions (FAQ)
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Frequently Asked Questions
Online Customer Service
• How do I sign up for a myTNB account?
• For registration, please visit http://www.mytnb.com.my. Just click on
the “Register Now" button and follow the simple instructions to
complete your registration.
• I forgot my password. How can I retrieve it?
• Just click on “Forgot Password" under “Already Registered” and key
in your email address. A temporary password will be sent to your
email.
• I have received a temporary password but it has expired. What
should I do?
• Temporary passwords expires within 24 hours. After expiry, you must
request for a new password by repeating the “Forgot Password”
steps.
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Frequently Asked Questions
Account Management
• How do I change my password?
• You may change your password any time you like via Account
Management. We recommend that you change your password
regularly.
• How can I update my details?
• You may change your password any time you like via Account
Management.
• I can’t login to myTNB. What are the possible reasons?
• You have entered an incorrect password or login ID.
• The password that you entered has expired. You must request for a
new password by repeating the “Forgot Password” steps.
• Your account is not in active status or the account has been
terminated.
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Frequently Asked Questions
Bill & Payments
• How can I pay?
• There are lots of ways to pay for your bill, including:
– Pay at TNB’s customer service centers, the Kedai Tenaga
– Pay at One Stop Centers such as the Post Office or Telekom Malaysia.
– TNB’s Auto-Pay Payment Facility, which will debit your credit card automatically
every month, based on the total electricity bill amount.
– TNB’s Direct Debit Bill Payment Facility, which will debit your bank account based
on the total of electricity bill amount.
– Pay your bills at the ATM through participating banks.
– Check your TNB account details through myTNB.
– Pay your bills over the counter at participating banks.
– Pay your TNB bills via the website of the respective participating banks.
– Make payments over the phone through selected banks.
– Mail your payment to us, either by cheque or by postal order.
– Pay your bills easily and quickly at selected Payquik Kiosks near you.
– Pay through registered Bank Agents.
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Frequently Asked Questions
Bill & Payments (cont’d)
• How can I pay via online?
• You may pay your bills online with selected merchants through our
payment gateway. You can also view your payment history online.
• How long does it take for my payment to be updated?
• Payment will be processed within 24 hours.
• Can I check my bills from previous months?
• Yes. You can view and even download your bills for the last six (6)
months.
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