BOULDER HOUSING PARTNERS
POSITION DESCRIPTION
DATE: March 2016
POSITION TITLE: Regional Property Manager
DEPARTMENT:
Property Management
PAY GRADE: 6
POSITION STATUS: Exempt
OVERALL JOB OBJECTIVE:
Under general supervision of the Director of Property Management, the Regional Property Manager plans, directs and supervises site
management activities within the Property Management Department. The Regional Property Manager supports BHP’s strategic and
operational objectives by ensuring maximum occupancy, successful residency and program compliance. Areas of responsibility include
monitoring market conditions, resident relations, controlling property specific budgets and attracting and retaining residents by providing
superior customer service. The Regional Property Manager oversees the work of property management staff and ensures work quality and
adherence to established policies and procedures and performs the more technical and complex tasks relative to the assigned areas of
responsibility. Necessary skills include a minimum of three years supervisory experience and a minimum of three years of multi-family
property management, experience and a working knowledge of resident and eviction laws and computerized property management software
experience.
I. COMPETENCIES:
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Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in
different situation and with people who have different styles.
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Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with
a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration,
can be candid with peers;
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Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the
total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk
and uncertainty;
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Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different
situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness
and limits;
II. ESSENTIAL JOB FUNCTIONS:
1.
Assume responsibility for BHP’s property management activities and operations; including fiscal management of assets, occupancy,
resident relations and collaboration with maintenance functions for assigned properties.
2.
Participate in the development and implementation of goals, objectives, policies and priorities for assigned property management
program; identify resource needs; recommend and implement policies and procedures.
3.
Select, train, motivate and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct
deficiencies; implement discipline and termination procedures.
4.
Direct, coordinate and review the work plans for assigned staff; meet with staff to identify and resolve problems; assign work
activities and projects; monitor workflow; review and evaluate work products, methods and procedures.
5.
Identify opportunities for improving service delivery methods and procedures; review with appropriate management staff;
implement improvements.
6.
Participate in the development and administration of assigned program budget; forecast additional funds needed for staffing,
equipment, materials and supplies; monitor and approve expenditures.
7.
Oversee the work of on site management; ensure properties are operated and maintained at a level consistent with BHP standards;
monitor maintenance work and facilities to ensure against safety hazards.
8.
Collaborate with Maintenance and Resident Services departments to plan, organize, monitor and implement programs for property
management, maintenance and resident services, including preventive maintenance programs, and resolution of resident housing
problems and complaints.
9.
Monitor completion of service request orders; inspect and monitor service projects.
10. Implement new or revised regulations affecting BHP housing operations; interpret and answer questions regarding established
policies, procedures and regulations.
11. Oversee and conduct inspections on housing units and facilities as required; determine repair, maintenance and refurbishing needs;
conduct quality control housing inspections to ensure compliance with BHP policies and federal regulations.
12. Review case files for transfers, eviction, reasonable accommodation requests, medical requests and complaints; process and evaluate
requests and implement decisions.
13. Investigate and recommend evictions; review with legal counsel and assist in court procedures.
14. Review, monitor and supervise investigations of lease violations and resident fraud; document findings and recommendations.
15. Coordinate programs with outside agencies and organizations; provide staff assistance to the Director of Property Management;
prepare and present staff reports and other necessary correspondence.
16. Provide continuous availability and support for resident emergency maintenance needs; troubleshoot emergency situations as
necessary with the maintenance department; document and follow up with service needs.
17. Ensure that all required supporting documents, files, logs and records are properly maintained; prepare or coordinate various
administrative and statistical reports relating to BHP clients and programs within area of assignment.
18. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of assisted public
housing programs.
19. Perform related duties and responsibilities as required.
III. REQUIRED QUALIFICATIONS
1. Necessary Skills
• Proven leadership skills necessary to direct all aspects of property management operations for market and affordable housing
programs
• Experience managing a portfolio with ideally 500+ multi-family units
• Supervisory skills necessary to train and develop a property management team.
• Ability to create and monitor property budgets and prepare clear and concise financial and administrative reports.
• Ability to interpret, explain and apply federal and mandated rules, regulations, policies and procedures.
• Interpersonal skills necessary to resolve landlord and resident issues.
• Ability to develop, review and approve maintenance standards.
• Communication skills necessary to explain BHP program goals and objectives to individuals, community groups and local
businesses.
• Written and oral communication skills necessary to effectively respond to requests and inquiries from BHP residents and the general
public
2. Knowledge of:
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Operations, services and activities of comprehensive housing site management including multi-family, tax-credit and project based
Section 8
Principles and practices of supervision, training and performance evaluation.
Property management software preferably YARDI
Economic and social issues that impact low-income residents.
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Community resources available to low income residents.
Mandated rules, regulations, policies and procedures governing tax credit and project based Section 8 rental unit operations and
maintenance.
Techniques used in working with the mentally, physically, socially and economically disadvantaged.
Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet
applications.
Methods and techniques of managing buildings, facilities and grounds.
Mandated Housing Quality Standards and other relevant codes and standards.
Rules and regulations governing the landlord/resident relationship.
Methods and techniques of resolving resident issues.
Principles and practices of handling resident contract obligations.
Principles and practices of report preparation.
Pertinent Federal, State and local codes, laws and regulations.
POSITION TITLE: Regional Property Manager
STATUS: Exempt
CHAIN OF SUPERVISION:
(1) TITLE OF IMMEDIATE SUPERVISOR: Director of Property Management
(2) TITLE(S) OF POSITION(S) OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:
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Property Manager
Operations Specialist
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way
to obtain the knowledge and abilities would be:
1. Education:
Equivalent to a Bachelor’s degree from an accredited college or university with major course work in property management, real estate,
business administration, social services or a related field. Bilingual in English and Spanish preferred.
2. Experience:
Three years of increasingly responsible property management experience including three years of supervisory responsibilty.
3. License or Certificate
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Possession of an appropriate, valid driver’s license.
Possession of, or ability to obtain Certified Property Manager (CPM).
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Environment: Normal office setting with travel to various properties owned and operated by BHP; frequent contact with residents
including those with disabilities.
Physical: Incumbents require sufficient mobility to work in an office setting, operate office equipment and travel to various locations.
Vision: Vision sufficient to read small print, computer screens and other printed documents.
MACHINES AND EQUIPMENT USED IN WORK INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:
BHP vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator