SAP Business Transformation Study | Professional Services | IBM GBS
IBM GBS: Enabling 3.5 Times As Many
Consultants with SAP® Learning Hub
©
2016 SAP SE or an SAP affiliate company. All rights reserved.
What will civilization do when the experts don’t know? It’s not an idle question for a
world riding the cusp of technology, as ours is. Artificial intelligence is not what we want
to turn to, and as long as IBM Global Business Services (IBM GBS) is around, we won’t
have to. But to keep its cutting edge in consultancy, IBM GBS had to keep its 22,500
consultants specializing in SAP® software products on the cutting edge of SAP
technology. Not just today, or tomorrow, but every single hour. With a workforce so
diverse, widely dispersed, and busy, how could it keep them where they were most
needed – at customer sites – while requiring them to keep pace with the latest
technology that only kept advancing?
With SAP Learning Hub, consultants have anytime, anywhere access to training tools
and materials, making learning more convenient and less expensive while helping to
ensure every IBM GBS project is a success. Supplemented by remote access to SAP
training software over the SAP Live Access environment and online courses through
the openSAP platform, consultants can take a complete end-to-end learning journey. In
combination with physical and virtual instructor guidance when appropriate, they can
meet their individual training requirements and prepare for certification exams at their
convenience.
SAP Business Transformation Study | Professional Services | IBM GBS
Completing strategic learning paths in the hub
Company
IBM Global Business
Services (IBM GBS), a
division of IBM
Objectives
Provide all IBM GBS consultants for SAP® software and service products
with a learning environment that lets them learn anytime at any place
Industry
Professional services
Why SAP
• SAP Learning Hub as a more cost-effective solution than traditional
offerings for learning about SAP software products and SAP technology
• Solution that provides training for SAP software products and services to a
larger part of the IBM GBS workforce with no budget increase
• Valued role as SAP partner that continues to evolve and maintain its agility
by keeping up-to-date with the latest innovations from SAP
Products and Services
Business and technology
services
Resolution
• Provided a vast amount of learning enablement to 22,500 consultants
• Took advantage of key factors of SAP Learning Hub: a huge knowledge
base and interactive social learning environment
Employees
190,000
Benefits
• Knowledge and training to unlock the business value of SAP software
innovations
• On-demand access to several thousand learning titles in a choice of
formats
• Foundation to meet the enablement goals for a diverse and geographically
dispersed workforce
• Direct access to a vast community of instructors, subject-matter experts,
and peers
• Social and collaborative learning experience that goes beyond the scope of
any handbook or e-learning session
Headquarters
Armonk, New York
Revenue
US$81.8 billion (IBM)
Web Site
www.ibm.com
"IBM GBS consultants are now maximizing their learning time and minimizing
non-value-adding overhead costs and efforts to spend more time with their
customers. This means greater value for the customer and for IBM."
Shelia Carter, Learning Officer, IBM Global Business Services
Studio SAP | 44440 (16/06) © 2016 SAP SE or an SAP affiliate company. All rights reserved.
93%
Lower average cost per
training interaction (as
compared to 2014)
13x
More training activities
successfully completed
with no increase in cost
93%
Active participation
of all subscribers to
SAP Learning Hub
©
2016 SAP SE or an SAP affiliate company. All rights reserved.
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