The Jubilee Practice
Newsletter
March 2015 Edition.
Welcome to the Easter edition of The Jubilee Practice Newsletter.
Easter Bank Holiday and May Bank Holiday Opening Times
Thursday 2nd April
Normal Opening Hours
rd
Friday 3 April (Good Friday)
Closed
Saturday 4th April
Closed
th
Sunday 5 April
Closed
Monday 6th April (Easter Monday)
Closed
Tuesday 7th April
Normal Opening Hours
Monday 4th May
Tuesday 5th May
Closed
Normal Opening Hours
Monday 25th May
Tuesday 26th May
Closed
Normal Opening Hours
If you take regular medicines, make sure you order and collect your repeat prescriptions in good time
so you have enough to last over the holiday period. This can make all the difference when it comes to
keeping well this Easter – especially if you have a long-term health issue and take daily medication.
Not taking your essential medicines can lead to relapses or, in the most serious cases, a visit to
hospital.
What to do if you feel unwell over Easter and May bank holidays
NHS 111
If you need medical advice quickly, call NHS 111. Available 24 hours a day, 7 days a week, when
you call NHS 111 you will be assessed, given advice and directed to the local service that can best
meet your needs. An out-of-hours GP service is available for illnesses and injuries that cannot wait
until we reopen after Easter.
Pharmacies
Common ailments such as colds, sore throats and coughs can often be effectively treated at home.
Pharmacists have a wealth of knowledge in how to treat these types of illness and a local pharmacy
may help. It is also important to make sure your medicine cabinet at home is well stocked and
contains sufficient over-the-counter medicines to treat minor ailments.
Walk-in Centre
Nottingham NHS Walk-In Centre
Seaton House, London Road, Nottingham, NG2 4LA
This Walk-in centre is open every day of the year from 7am to 9pm. Just walk in, no appointment is
needed. The centre is near the BBC centre on the London Road island.
NHS Nottingham City – 8am-8pm Health Centre
79a Upper Parliament Street, Nottingham, NG1 6LD. Phone (0115) 883 1960
Open every day of the year, from 8am to 8pm and anyone can use it.
In an emergency – call 999
If you or someone else has: loss of consciousness/ severe breathing difficulties/ heavy bleeding/
severe chest pains/ possible broken bones/ deep wounds/ stroke/ swallowed something harmful or
poisonous/ taken a drug overdose then go to the Emergency Department at the QMC or call 999.
Remember the Emergency Department is for emergencies only!
New Faces
We would like to welcome Dr Anna Kirby to the practice from 14th April 2015. Dr Kirby will be working
all day on Mondays and Tuesdays and Wednesday and Thursday mornings. Dr Kirby is very much
looking forward to working at the Practice and getting to know our patients.
Friends and Family Test
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review
our service. The feedback will help us to learn more about what you think of your experience-what
you like and what you think we should improve. The Friends and Family Test asks one main
question which is ‘How likely would you recommend our practice to friends and family if they
needed similar care or treatment?’
We have been gathering feedback through the questionnaire since January 2015 and below are a
summary of our results so far:January
2015
Extremely Likely
Likely
Neither Likely nor Unlikely
Unlikely
Very Unlikely
February
2015
11
10
4
7
1
2
1
0
0
1
If you wish to give your feedback to us, please complete a form which is available from the reception
desk.
Same Day Appointments
Our reception team have a very difficult job to do. The clinicians have asked them to ensure that
they effectively utilise all of the appointments available, to ensure that the right patients get seen by
the right clinician in a timely way.
The reception team have undergone training in order to be able to provide a knowledgeable and
professional service to our patients. They are equipped with strict protocols within which they must
work. Whenever you ring and speak to a receptionist they will greet you and ask for your name and
one security questions such as asking for your address or date of birth. They have to do this every
time as it is of vital importance that they ensure they have the correct patient details in front of them
when dealing with your call; you would be surprised how many patients we have with the same or
very similar names.
If you need a same day appointment the receptionist has been asked to obtain the reason for your
appointment. They do not require a full breakdown just a very brief overview. The reason for this is
important; it is to ensure you get booked in with the most appropriate healthcare professional, as our
GPs and Advanced Practitioners don’t all do the same things. If you do not feel comfortable
speaking to the receptionist about the reason for your visit please let them know, you do not have to
tell them your problem to be seen it just helps us to book you in with the correct clinician.