Young People’s Theatre Drama School - Online Registration Guide
STEP ONE – Login or Create an Account
New to YPT? Click NEW PATRON on the Login page.
If you are a parent or guardian registering your child or teen for a class, please fill in YOUR information, so that you are
the primary contact for your household. There will be a place for you to enter your student’s information later in the
registration process.
Returning Student? Enter your e-mail address and password and click Login
Don’t have a password yet? Enter your e-mail address and click FORGOT PASSWORD. A temporary password will be emailed to you, and you can change it later.
STEP TWO – Select Classes
After you login, click the Drama School button to see all classes currently on sale.
Once you have located the first class you would like to purchase click on BUY in the far right column of the listing. A
summary of the selected class will appear; please review this page to ensure the correct class has been selected. When
you are ready click Register and then ADD TICKETS TO SHOPPING CART.
If you are registering the same student for more than one class click the Drama School button to go back to the class
listings and repeat the above process. Note: Do not use the “Back” or “Forward” buttons on your browser.
STEP THREE – The Shopping Cart Window
Identify the student
In the Shopping Cart window, each selected class has a pull-down list for “Student.” This will automatically display your
name, because you are logged in.
Add a new name to “Student” list
If you’re registering a student for the first time select **A New Household Member** which will allow you to enter all
the information for your child’s record; which will then be available on the Attendee list the next time you register. Once
you have entered student information click UPDATE ACCOUNT..If all student information has been entered correctly
you will be back at the Welcome page; from here click Shopping Cart to pick-up where you left off. Please Note: You do
not need to enter an e-mail address or password for the student.
B) The student’s name will now appear in the pull-down list. After selecting the student’s name click GO TO CHECKOUT
AND MAKE PAYMENT.
STEP FOUR – The Checkout Window
Once you complete the payment process in the Checkout window, you will receive an e-mail confirming your
registration. Please note that this e-mail will act as a tax receipt. Within three business days we will be forwarding you
an information letter containing class locations, important instructions for class preparation, as well as an outline of
rules and policies. Please contact the Box Office at 416.862.2222 if you have not received this communication before the
first day of classes.
Thank you for registering with YPT!
Troubleshooting
Issue: I am clicking FORGOT MY PASSWORD but a password is not being sent to me.
Solution 1: Check your JUNK/SPAM folder for the message. The sender will be “Young People’s Theatre” with the subject
“Request for Password”
Solution 2: Contact the YPT Box Office at 416.862.2222; your account may be blocked due to there being duplicate email addresses on file.
Issue: I am receiving the error message “We're sorry, the maximum number of tickets you are able to purchase online to
this performance has been reached.”
Solution: Click Shopping Cart to review your purchase as you have already selected this class. If you are registering
multiple students for the same class you must process these registrations as separate transactions.
Issue: I have received my confirmation e-mail however the student information is incorrect.
Solution: Contact the YPT Box Office at 416.862.2222. If it is outside of business hours please leave a voice-mail detailing
any corrections to be made. You will receive a corrected confirmation within three business days.
Issue: I am not receiving a multi-class discount.
Solution: The system will automatically apply any discounts that your order qualifies for. Please visit
http://www.youngpeoplestheatre.ca/drama-school/registration/ for information on active promotions.