Work, Identity and Self: How We Are Formed by the Work We Do ABSTRACT. Because work looms so large in our lives I believe that most of us don’t reflect on its importance and significance. For most of us, work is well – work, something we have to do to maintain our lives and pay the bills. I believe, however, that work is not just a part of our existence that can be easily separated from the rest of our lives. Work is not simply about the trading of labor for dollars. Perhaps because we live in a society that markets and hawks the fruits of our labor and not the labor itself, we have forgotten or never really appreciated the fact that the business of work is not simply to produce goods, but also to help produce people. We need work, and as adults we find identity and are identified by the work we do. If this is true then we must be very careful about what we choose to do for a living, for what we do is what we’ll become. No one is neutral about the topic of work. Everyone has an opinion. The reason is simple. Work, food and sex are the most commonly shared behavioral traits of adult life. While the latter two are subject to aesthetic taste and availability, and, therefore constitute a discretionary choice, work, for 95% of us, is an entirely non-discretionary matter. Most of us must work. Al Gini teaches in the Department of Philosophy and the Institute of Industrial Relations at Loyola University Chicago. He is the managing editor of Business Ethics Quarterly, the Journal of the Society for Business Ethics, and has a regular column in The Small Business Journal. His most recent publications include: Heigh-Ho! Heigh-Ho! Funny, Insightful, Encouraging and Sometimes Painful Quotes About Work (Gini, Sullivan) Acta Publications, 1994; Case Studies in Business Ethics, Fourth Edition (Donaldson, Gini) Prentice-Hall, 1995. Al Gini As adults there is nothing that more preoccupies our lives. From the approximate ages of 21 to 70 – we will spend our lives working. We will not sleep as much, spend time with our families as much, eat as much or recreate and rest as much as we work. Whether we love our work or hate it, succeed in it or fail, achieve fame or infamy through it, like Sisyphus we are all condemned to push and chase that thing we call our job, our career, our work all of our days. “Even those of us who desperately don’t want to work”, said Ogden Nash, “must work in order to earn enough money so that they won’t have to work any more”! So, work we must. And maybe if we’re lucky, as Voltaire pointed out, our work will at least keep us from the jaws of three great evils – boredom, vice and poverty. On the other hand, there are those who revel in their work and find meaning in it for themselves and others. There are also those who are addicted to their work, in the best sense of the term, and seek it out in ever increasing measure. But alas, I believe, such individuals are but a happy few. For most of us, as the poet Philip Larkin put it, “Work is a toad that squats on my life”. Work is a given, a brute-fact of life, said Larkin, and few of us are able to escape its burden. Of course, there is a pay-off for all of our years of enforced labor, it’s called retirement. For those of us who live long enough and are no longer able to work or wanted at work anymore – we are pensioned off to rest and enjoy the life of a “silvered senior citizen”. Unfortunately, for at least half of the population, there’s a catch. As Margaret Mead said: “In this society, women retire, men die”. Journal of Business Ethics 17: 707–714, 1998. © 1998 Kluwer Academic Publishers. Printed in the Netherlands. 708 Al Gini Let’s begin with some basics. In its most benign sense work can be defined as: any activity we need or want to do in order to achieve the basic requirements of life and/or to maintain a certain life-style.1 Of course, there are other more loaded definitions of work. The philosopher curmudgeon Bertrand Russell defined it this way: Work is of two kinds: first, altering the position of matter at or near the earth’s surface relative to other matter; second, telling other people to do so. The first kind is unpleasant and ill-paid; the second is pleasant and highly paid.2 Matthew Fox in his important but excessively New Age book, The Reinvention of Work offers us a more profound interpretation of our labor: . . . work is the expression of our soul, our inner being. It is unique to the individual, it is creative. Work (is also) an expression of the Spirit at work in the world through us. Work is that which puts us in touch with others, not so much at the level of personal interaction, but at the level of service in the community.3 The paradox of work is that while many of us wind up hating it, or are simply worn down and exhausted by it, most of us start off eagerly seeking it out. We want to work. Work in this society is seen both as a means and an end in itself. As a means, work is the vehicle by which we can achieve status, stuff and success. As an end, work allows us to conform with one of our most cherished myths, the “Protestant Work Ethic”. This ethic holds that work is good. And that all work, any work demonstrates integrity, responsibility and fulfillment of duty. The social imperative here is clear: not to work means you’re a bum! In the long run work can prove to be a boon or a burden, creative or crippling, a means to personal happiness or a prescription for despair. But no matter where a person winds up on this spectrum one thing is clear, work is one of the primary means by which adults find their identity and form their character. Simply put: where we work, how we work, what we do at work and the general ethos and culture of the workplace indelibly mark us for life. As Karl Marx has argued: As individuals express their lives, so they are. What [individuals] . . . are . . . coincides with their production, both with what they produce and with how they produce. The nature of individuals thus depends on the material conditions determining their production.4 Assuredly there are other factors that enter into the equation, for example: genetic inheritance, race, gender, ethnicity, sexual orientation, religious training and family background. But even with all of these, work remains an irreducible given, the most common experience of adult life. The lessons we learn at work help formulate who we become and what we value as individuals and a species. To use Gregory Baum’s handsome phrase: “Labor is the axis of human self-making”. Perhaps John Paul II in his 1981 encyclical On Human Work states the issue most clearly: Work is a good thing for man – a good thing for his humanity because through work man not only transforms nature, adapting it to his own needs, but he also achieves fulfillment as a human being and indeed in a sense becomes “more a human being”.5 It is in work that we become persons. Work is that which forms us, gives us a focus, gives us a vehicle for personal expression and offers us a means for personal definition. Work, argues John Paul II, makes us human because we make something of ourselves through our work. Individuals need work in order to finish and define their natures. Just as work is not a simple given or fixed thing, said John Paul, so too human personalities. Both are facts continuously being produced by human labor. Novelist Elia Kazan has said that the one absolute lesson he has learned in life, is that our careers and our identities are inextricably bound up. Indeed they are equivalent. People are what they do, and what people do effects every aspect of who they are. For good or ill, we are known and we know ourselves by the work we do. The meter and measure of work serves as our mapping devise to explain and order the geography of life. Our work circumscribes what we know, and how we select and categorize the things we choose to see. The lessons we learn in Work, Identity and Self our work and at work become the metaphors we apply to life and others, and the means by which we digest the world. As Samuel Butler said: “Every man’s work, whether it be literature or music or pictures or architecture or anything else, is always a portrait of himself ”. Sociologist, Connie Fletcher in her best seller, What Cops Know dramatically drives home this point: Cops know things you and I don’t. It’s knowledge crafted out of years spent on the street, sizing up and dealing with the volatile, cunning, confused, comic, tragic, often goofy behavior of human beings from every social, economic, and mental level, and it’s knowledge won as a by-product of investigating criminal specialties such as homicide, sex crimes, property crimes, and narcotics. A cop who works traffic has peered deeper into the recesses of the human psyche than most shrinks. A cop who works homicide, or sex crimes, will tell you things Dostoyevsky only guessed at.6 Or, as detective turned novelist, Joseph Waumbaugh more elegantly phased it: “Cops see people at their worst and the worst kinds of people”. Given these kinds of experiences, is it any wonder that as a group their “portrait” is hard edged and cynical. Perhaps the easiest way to prove the point that we are affected, labeled and formed by the work we do is to consider its converse. Imagine the now-too-common scenario of a 48 year old bread-winner who has been “reengineered”, “downsized” or “five-plus-fived” out of a job. With the anchor of adulthood ripped away, with few prospects in sight, but with bills to be paid, mortgages to be met and children to be educated the “terminatee” is often reduced to adolescent torpor. This person is forced to ask the questions: Who am I now? What have I accomplished? What can I do? Who will I become? Essayist Joseph Epstein calls being out of work “the surest path to self-loathing”. People out of work, said Rollo May, “quickly become strangers to themselves.” And without work, said Albert Camus, “all life goes rotten.” Philosopher Adina Schwartz has argued, that at the level of mental health, work is a basic requirement of adult life.7 As adults we need 709 work in the same way that children need to play in order to fulfill themselves as persons. Unfortunately this thesis applies even to those of us who spend our lives laboring at “bad jobs”. Jobs that Studs Terkel refers to as “too small for our spirit” and “not big enough” for us as people. Jobs that are devoid of prestige. Jobs that are physically exhausting or mindlessly repetitive. Jobs that are demeaning, degrading and trivial in nature.8 Even theses kinds of jobs – though we are often loathe to admit it – provide us with a handle on reality, an access to services and goods and a badge of identity. Whether we are lucky enough to have a “good job” that we enjoy, or even if we are stuck in a “bad job” that we despise, there are at least four critical problems that lie at the core of the contemporary work experience. I. Our lack of vision about what we do, and why we do it. II. The rise of workaholism in all classes of workers. III. The “work, spend and debt syndrome”: We work, we spend, and we are forced to work some more. IV. The ethos of work and its influence on the ethical values of the worker. 1. Lack of vision According to E. F. Schumacher work should provide us with three basic essentials: the material goods and services needed for existence; a chance to use our talents and abilities; and an opportunity to overcome our natural egocentricity by working in conjunction with others.9 In fact, I believe that most of us only get the first of Schumacher’s three basic benefits of work. That is, in our society – whether we are members of the blue collar, white collar or new collar class of workers – work is regarded as little more than a means to making money. One of the underlying reasons for this is that so few of us see, understand and participate in the whole purpose, process and the final product of our work. We are, to use Marx’s term, alienated from our labor. 710 Al Gini Much like the story line of a classic Greek tragedy, the root cause of this alienation comes out of one of the central strengths and benefits of modern industrial capitalism – Adam Smith’s principle of the division of labor. In The Wealth of Nations, Smith reported on visiting a small pin factory employing only ten people, each of whom was doing just one or two of the 18 specialized tasks involved in making a pin. One man draws out the wire, another straightens it, a third cuts it, a fourth points it, a fifth grinds it at the top for receiving the head; to make the head requires two or three distinct operations; to put it on is a peculiar business, to whiten the pins is another; it is even a trade by itself to put them into the paper. . . . Those ten persons could make among them upwards of forty-eight thousand pins a day. . . . But if they all worked separately and independently . . . they certainly could not each of them have made twenty, perhaps not one pin a day.10 According to Michael Hammer and James Champy, the reigning gurus of corporate reengineering, for better but mostly for worse, Smith’s prototypical pin factory will serves as a model for the modern workplace. Today’s airlines, steel mills, accounting firms, and computer chip makers have all been built around Smith’s central idea – the division or specialization of labor and the consequent fragmentation of work. The larger the organization, the more specialized is the worker and the more separate steps into which the work is fragmented. This rule applies not only to manufacturing jobs. Insurance companies, for instance, typically assign separate clerks to process each line of a standardized form. They then pass the form to another clerk, who processes the next line. There workers never complete a job; they just perform piecemeal tasks.11 Sadly, such a model of work, in the words of Schumacher, neither ennobles the product or the producer. If both the process and the product of our work affects who we are and how we view the world, surely Smith’s view of the workplace produces workers who – as Smith himself suggests – are both numb and dumb to what they do and why they do it. Although the division of labor is the proximate and parochial cause of worker alienation and distress, there are more profound philosophical reasons as well. Matthew Fox argues that modern capitalism has resulted in the lack of an eschatological overview of work. That is, we have no goal, no hope, no belief in a future greater purpose of our work and its contributions to human kind. We are tied, says Fox, to the Newtonian model of the machine. Within this model we are all interchangeable parts and replaceable cogs with no other purpose than to produce and be productive. We are also tied to the model of humankind as homo economicus, driven solely by the goal of personal betterment and well being. The primary meaning of our work lies solely in what it allows us to get or buy.12 Mirroring On Human Work Fox contends that we have overlooked or forgotten that life is not just a simple fact, a given, but an artifact continuously being created by us. We have forgotten that in work we are both the co-creators (for good or ill) of our personal lives and all of human destiny as well. We have forgotten that we are not only citizens of the world, but that we are needed by the world. The problem, says Fox, is that we need a new “metaphysics of work”. A vision of work that takes into consideration other needs and issues beyond the self. A vision of work that allows us to distinguish and understand the paradox of both the drudgery and meaning of work; a view that sees work as both a necessity and a privilege.13 Fox argues that we need a vision of work that allows us to overcome the destructive dualism of the contemporary workplace. We need work that does not separate our lives from our livelihood, our personal values from our work values, our personal needs from the needs of the community. We need a vision of work which maintains that “money is never a sufficient reason for work; nor does money ever justify the immoral consequences of our work”. A vision that understands the subtleties and nuances of John Gardner’s famous admonition: The society that scorns excellence in plumbing because it is a humble activity, yet accepts shoddi- Work, Identity and Self ness in philosophy because it is an exalted activity, will have neither good plumbing nor good philosophy, and as a result neither its pipes nor its theories will hold water.14 2. Workaholism and the decline of leisure At the end of the 19th century the major cry and claim of the American Union moment was a simple and distinct one: “Eight hour for work, eight hours for rest and eight hours free for what we will”. For brief periods in the twentieth century this goal was actually achieved. But according to Juliet B. Schor in The Overworked American the 40 hour standard week is either a long forgotten memory or a still sought after dream for most American workers. Except for the excesses of the 19th Century, says Schor, as a nation we are working more now than ever before. Even the workers of Ancient Greece and Rome and the serfs of Medieval Europe worked less than we do – except for harvest time, they averaged less than twenty hours per week with 150 to 175 officially sanctioned days off.15 Mostly culled from the Department of Labor, consider the following staggering statistics about work: – The national average for blue/white collar workers is approximately 50 hours per week. – Middle and upper management work 58–65 hours per week. – 11% of white collar workers put in slightly over 60 hours per week. – Americans work eight weeks more a year than the Germans and French, and eleven weeks more than the Swedes. – Only the Japanese work more than us, approximately six weeks more a year. – 89% of Americans take work home on a regular basis. – 65% of Americans work more than one weekend a month. – 6 to 12% of the American workforce have taken on a second full-time job. – According to a recent special report by the Department of Labor, Working Women Count, there are a growing number of individuals 711 who work multiple part-time jobs. Jobs which exceed 50 hours a week, but barely earn a living wage. – The Families and Work Institute of New York reports that both spouses in double-income households with kids put in over 15 hours a day on work, commuting, chores and kids. – In 1992 less than 15% of married couples with children lived the life of Leave It To Beaver or Father Knows Best, i.e., dad at work, mom home with the kids. – By the year 2010, at this pace, the projected average work week will be 58 hours. I think it is safe to say that as a society we are suffering from a serious leisure-lag. Newsweek Magazine reports that there is only one other country that mandates by law, contract or custom fewer vacation days than America (10) and that’s Mexico (6).16 In 1988, the Harris Poll reported that since 1973 Americans have lost 9.6 hours of leisure per week (a loss of almost 1.4 hours per day). Americans now average 16.6 hours of leisure per week.17 Clearly, if this statistic is true – recreation, relaxation, idleness and renewal are on the decline. We have become a society obsessed with time, productivity and success. And yet in a quintessential American way, being busy, being overworked – conveys self-worth, even status. According to Diane Fassel in Working Ourselves to Death – workaholism is an addiction, but it is an addiction Americans praise, value and brag about.18 As a society, in the last twenty years, because of the advent of double-income family, global competition, downsizing, rightsizing and reengineering – we all work harder and longer. As a result we have compacted time, changed time, accelerated the use of time, squeezed time in our attempts to compensate for our “poverty of time”. Hallmark Cards, that almost unerring barometer of American mores, now markets greeting cards for absent parents to tuck under cereal boxes in the morning which say – “Have a super day at School”; or to place on a child’s pillow at night – “I wish I were there to tuck you in”.19 Leisure is no longer seen, in C. K. 712 Al Gini Chesterton’s terms, as the “noble habit of doing nothing”, but as an opportunity to recover from exhaustion. We are a society suffering from frenzy, frustration and fatigue. To turn around the words of Thorstein Veblen: we have become a harried working class rather than a leisure class. 3. The work, spend and debt syndrome Since 1948 the level of production in America has more than doubled. What this means is that we now produce enough goods and services to live at our 1948 standard of living (measured in market available services and goods) in less than half the time it took in 1948. Which in turn means, if we chose to, we could work a four hour day; or work a year of six months; or every worker in America could take every other year off with pay. So why – given our “poverty of time” and the burdens of work – haven’t we traded our prosperity for leisure?20 Simply put, we have become addicted to the fruits of our production, i.e. consumer goods. We have traded time for consumer products and services. We have become a society of “conspicuous consumers”. Herbert Marcuse pointed out that we have made a tautology out of the equation. “The goods of life are equal to the good life”. We have deconstructed Aristotle’s adage – “the purpose of work is the attainment of leisure”, to the far more base notion – “I work in order to consumer and possess”. Juilet Schor contends that we now live in the most consumer-orientated society in history. Americans spend three to four times as many hours a year shopping as their counterparts in Western European countries. Once a purely utilitarian chore, shopping has in America been elevated to the status of a national obsession. Shopping has literally become a leisure activity in its own right. Going to the mall is a common Friday and Saturday night entertainment, not only for the teens who seem to live in them, but for adults as well. Shopping is also the most popular form of weekday evening “out-of-homeentertainment”. Malls are everywhere. Four billion square feet of our total land area has been converted into shopping centers, or about sixteen square feet for every man, woman or child in America.21 This “squirrel cage” of “work-and-spend” has resulted in what can be refered to as “the dept and dependency syndrome”. That is, the more we spend, the more we go into debt, the more we are dependent on work to pay our bills. Or, in the phraseology of a popular bumper-sticker: “I owe, I owe – so it’s off to work I go”!22 Czechoslovakian playwright and politician Vaclav Havel warns us of the spiritual and moral disease engendered by a consumer culture. Consumerism, he says, is a desperate substitute for living. When life becomes reduced to a hunt for consumer goods, freedom becomes trivialized to mean a chance to freely choose which washing machine or refrigerator one wants to buy. Consumer bliss, Havel point out, has the effect of diverting people’s attention away from the community to the self. A consumer culture makes it easy to accept the slow erosion of social, political and moral standards, because their passing is hardly noticed – we’re all too busy shopping. At the very least, what Havel is suggesting is that – a lifestyle is not the same thing as a life.23 Or, as comedian Lily Tomlin cynically put it: “The trouble with the (consumer) rat race is that, even if you win, you’re still a rat”! 4. The ethos and ethics of work Given the centrality of work in adult life and its impact on the development of personality and character, few students of business ethics and organizational development will be surprised by my contention that the ethos of workplace, corporate culture and the mores of management influence the ethical norms and moral values of individual workers both on and off the job. Robert Jackall in his important book Moral Mazes argues that no matter what a person believes in off the job, on the job all of us, to a greater or lesser extent, are required to suspend, bracket or only selectively manifest our personal convictions. What is right in the corporation is not what is right in man’s home or his church. What is right Work, Identity and Self in the corporation is what the guy above you wants from you.24 Jackall contends that the logic of every organization (any place of business) and the collective personality of the workplace conspire to override the wants, desires or aspirations of the individual worker. For Jackall the primary imperative of every organization is to succeed. This logic of performance leads to the creation of a private moral universe. A moral universe that by definition is totalitarian (self-ruled) solipsistic (self-defined) and narcissistic (self-centered). Within such a milieu truth is socially defined and moral behavior is determined solely by organizational needs. The key virtues, for all-alike, become goal-preoccupation, problem solving, survival and success and, most importantly, playing by the house rules. In time, says Jackall, those initiated and invested in the system come to believe that they live in a self-contained world view which is above and independent of outside critique and evaluation. Jackall argues that all corporations are like fiefdoms of the Middle Ages, where-in the Lord of the Manor (CEO, President) offers protection, prestige and status to his vassals (managers) and serfs (workers) in return for homage (commitment) and service (work). In such a system, says Jackall, advancement and promotion are predicated on loyalty, trust, politics and personalty much more than experience, education, ability and actual accomplishments. The central concern of the worker/minion is to be known as a “cando guy”, a “team-player,” being at the right place at the right time and master of all the social rules. That’s why in the corporate world, says Jackall, 1,000 “atta-boys” is wiped away with one “Oh, shit”!25 As in the model of a Feudal System, Jackall maintains, that employees of a corporation are expected to become functionaries of the system and supporters of the status quo. Their loyalty is to the powers that be; their duty is to perpetuate performance and profit; and, their values can be none other than those sanctioned by the organization. Although Jackall’s theory is a radical one and deals primarily with large corporations, the logic 713 of his analysis can be applied to any place of employment. We are a nation of workers, a society of employees. Statistics indicate that over 80% of the workforce are employed in organizations of twenty or more people. Every organization, corporation or place of business has a meter and measure of its own. In a very real sense the workplace serves as a metronome for human development and growth. The individual workplace sets the agenda, establishes the values and dictates the desired outcome it expects from its employees. Although it would be naive to assert that employees simply unreflectively absorb the manners and mores of the workplace, it would be equally naive to suggest that they are unaffected by the modeling and standards of their respective places of employment. Work is where we spend our lives, and the lessons we learn there, good or ill, play a part in the development of our moral perspective and how we formulate and adjudicate ethical choices. In claiming that workers can become functionaries of the logic of performance and organizational ethics of the institutions they work for, Jackall is in no way denying the value of a more classic normative analysis of ethical decision making or the importance and responsibilities of individual moral agency. He is not claiming that individuals are ethically absolved when they capitulate to the status of being an organizational toady. Rather, he is trying to explain how the imperatives of the workplace and the requirements of life facilitate and encourage the abdication of personal responsibility and autonomy. After all, if work is the primary vehicle for the achievement of personal success, status, prestige and financial security, who of us is above the temptation to cut corners, turn a blind-eye or simply overlook the requirements and niceties of ethics? But either way we choose, the lesson to keep in mind is – “as individuals express their lives, so they are”. The “portrait” we paint of ourselves at work is how we are known to ourselves and others. 714 Al Gini Conclusion Because work looms so large in our lives I believe that most of us don’t reflect on it importance and significance. For most of us, work is well – work, something we have to do to maintain our lives and pay the bills. I believe, however, that work is not just a part of our existence that can be easily separated from the rest of our lives. Work is not simply about the trading of labor for dollars. Perhaps because we live in a society that markets and hawks the fruits of our labor and not the labor itself, we have forgotten or never really appreciated the fact that the business of work is not simply to produce goods, but also to help produce people. Descartes was wrong. It isn’t Cogito ergo sum, but, rather, Laboro ergo sum. We need work, and as adults we find identity and are identified by the work we do. If this is true then we must be very careful about what we choose to do for a living, for what we do is what we’ll become. To Paraphrase the words of Winston Churchill – first we choose and shape our work, then it shapes us. Notes 1 T. J. Sullivan: 1989, ‘What Do We Mean When we Talk About Work’? in It Comes With The Territory, A. R. Gini and T. J. Sullivan (eds.) (Random House, New York) pp. 115–117. 2 T. Sullivan and A. Gini: 1994, Heigh-Ho! Heigh-Ho! Funny, Insightful, Encouraging and Sometimes Painful Quotes About Work (ACTA Publications, Chicago) p. 19. 3 M. Fox: 1994, The Reinvention of Work (Harper, San Franciso) p. 5. 4 Karl Marx, ‘The German Ideology’, ed. and trans. Lloyd Easton and Kurt Guddot, Writings of the Young Marx on Philosophy and Society (Doubleday, New York, 1967) p. 409. 5 John Paul II: 1982, Laborem Exercens, in Gregory Baum, The Priority of Labor (Paulist Press, New York) p. 112. 6 C. Fletcher: 1990, What Cops Know (Villard, New York) Preface p. ix. 7 A. Schwartz: 1982, ‘Meaningful Work’, Ethics 92, 634–646. 8 S. Terkel: 1974, Working (Pantheon Books, New York) p. 521. 9 E. F. Schumacher: 1980, Good Work (Harper Colophon Books, New York) pp. 3, 4. 10 Adam Smith: 1937, The Wealth of Nations, edited by Edwin Cannon (ed.) (The Modern Library, New York) pp. 4, 5. 11 M. Hammer and J. Champy: 1994, Reengineering the Corporation (Harper Business, New York) p. 12. 12 Matthew Fox, The Reinvention of Work, pp. 58–64. 13 Ditto., pp. 91–112. 14 T. Sullivan and A. Gini, Heigh-Ho! Heigh-Ho!, p. 122. 15 J. B. Schor: 1991, The Overworked American (Basic Books, New York) pp. 43–48. 16 M. Levinson, ‘Hey, You’re Doing Great’, Newsweek Magazine, January 30, 1995, p. 42. 17 ‘Leisure Slips on Time Treadmill’, Chicago Tribune, April 29, 1991, Sect. 1, p. 1. 18 D. Fassel: 1990, Working Ourselves to Death (Harper, San Franciso) pp. 4, 5. 19 N. Gibbs, ‘How America Has Run Out of Time’, Time Magazine, April 24, 1989, p. 58. 20 J. B. Schor, The Overworked American, pp. 1, 2. 21 Ditto., p. 107. 22 Ditto., p. 64. 23 M. Fox, The Reinvention of Work, pp. 7, 8. 24 R. Jackall: 1988, Moral Mazes (Oxford University Press, New York) p. 109. 25 Ditto., p. 72. Loyola University Chicago, U.S.A.
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