Emergency Markers are designed to pinpoint your
exact location in public open spaces or a hard to define
locality during an emergency.
The ESTA calltaker will firstly ask
Where is your emergency?
What is your emergency?
These two pieces of information are vital in getting
the relevant emergency service(s) you need to the
right location.
require: “Police, Fire or Ambulance?”
Your call will then be connected to an
ESTA communication centre.
You will be asked:
“Where is your emergency?”
Quote: Emergency Marker and
the alphanumeric code on the
sign. The alphanumeric code will
vary according to the location. The
calltaker will then verify your location.
You will then be asked:
Emergency Markers, an ESTA initiative, are unique signs
which are easy to identify.
“What is your emergency?”
They are located in public areas such as national
parks, cycling tracks, river trails, reserves, gardens and
racecourse.
to gather as much information as
The reference number on each sign is linked to ESTA’s
computer aided dispatch system and specifies the
relevant location, GPS coordinates, road access
and navigational data for the expedient dispatch of
emergency services.
So if you need emergency assistance and you’re at a
location where Emergency Markers are installed, ring
Triple Zero (000) and quote the reference number on
the sign when speaking to one of our operators.
The calltaker will ask more questions
possible.
Once the calltaker knows where
and what the emergency is, a
dispatcher will send the emergency
services required.
This happens while the calltaker
continues to ask you questions.
>
followed by
You will be asked which service you
>
When you call Triple Zero, you will be asked which
service you require: Police, Fire or Ambulance. Your
call will then be connected to an Emergency Services
Telecommunications Authority (ESTA) communication
centre.
(000) in an emergency.
>
What are Emergency Markers?
Where are they located?
Always call Triple Zero
>
In an emergency call
triple zero (000) and
quote the ‘Emergency
Marker reference
number’.
>
Emergency Markers &
Triple Zero process (000)
This saves time and may help save lives.
The emergency services arrive
on scene.
Emergency
Markers
saving time,
saving lives.
Nuisance calls
Each year there are thousands of nuisance and
hoax calls to Triple Zero. This type of call is a
serious offence and may result in delayed response
to someone in a real emergency situation. People
making falsified, mischievous or hoax calls are
prosecutable and can face prison sentences.
Only use Triple Zero in an emergency.
About ESTA
The Emergency Services Telecommunications Authority
(ESTA) manages Triple Zero calls throughout Victoria for
the following emergency services organisations:
Victoria Police
Country Fire Authority
Metropolitan Fire Brigade
Ambulance Victoria
ESTA also manages calltaking and dispatch for the
Victorian State Emergency Service via the flood and
storm number 132 500.
ESTA comprises a dedicated team of calltakers
and dispatchers located in three State Emergency
Communications Centres. The team processes in
excess of 1.8million Triple Zero calls each year.
www.esta.vic.gov.au
Enquiries: Phone (03) 8656 1200 or
email to [email protected]
This brochure is printed on environmental friendly paper.
call 000