EXCEL PHOTO Catalog 2012 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 24 --NEW-ts c u d o r P NEW STUFF e m o s e w A Coming This Fall... New Holiday Cards Available Now! Horizontal Ask customer servicer for a sample page Ver ti cal TABLE OF CONTENTS Department Contacts +Table of Contents Departmental Contacts Excel Photo 1750 Salem Industrial Dr. NE, P.O. Box 7043, Salem Oregon 97301 Toll Free: 1-800-922-3686 1-800-822-3686 Local: 503-588-2831 Fax: 503-588-3141 Email Address President/Owner Kaz Uyeda Ext 13 [email protected] Vice President Chris Owens Ext 25 [email protected] Ext 10 or Direct Lines Toll Free 888-973-9235 Local 503-581-8910 [email protected] Ext 11 or Direct Lines Toll Free 888-983-9235 Local 503-588-2195 [email protected] Accounting Marcia Carter Ext 15 [email protected] Human Resources Sue Becker Ext 29 [email protected] Sales & Customer Service Manager Terry Boling Customer Service Dave McCollum Software Design & Development Kitty Haley My Smile Central Administrator Jim Costello [email protected] [email protected] Network Administrator Bill English [email protected] Graphics & Press Supervisor Roni Shea [email protected] excelphoto.com Page Section SPORTS AND SPECIAL EVENTS 2 Individual Photos | Traditional | Magnets & Buttons 3 Group Photo Designs 4 Group Photos | Graphic Services | Panoramic Groups 5-11 Product Theme Lines 12-15 Trading Cards 16 Magazine Covers 17 Hot Picks Accessories Table of Contents 18-20 Novelty Sports Items 21-22 Plaques 23 Promotional Samples | Poster Prints 24 Memory Mates 25 Foil Stamping | Photo Folders | Mail Home & Ship to Coach Services 26 Sport Sales Envelopes 27-28 How to Prospect & Sell Your Sports Programs 29 Avoiding Delays & Errors 30-33 Instructions for Slates & Envelopes SCHOOLS + DANCES + PROMS 36-37 Package Units 38 Portrait Option Samples 39 Portrait Options | Image Enhancements | Extra Charges 40 Page Mates 41 Fun Packs 42 Novelty Items 43 Photo Calendars | Stick ‘Em Ups 44 Specialty Portrait Items 45 Dance & Prom Portraits 46 Digital Portrait Proofing Systems 47 Group Photos 48 Group Graphic Services 49 Instructions & Procedures For Groups in Package 50 Instructions & Procedures For Class Composites Page Section 51 Class Composites 52-53 Products with Data 54 Student ID Cards 55 Yearbook + Office Use CD’s | Data Advantage Products & Services 56 Service Item Samples 57 Service Item Descriptions 58 Digital Service Strips 59 Graduation Photographs & Graduation Plaques 60 Scholastic Achievement Plaques | Mail Home & Ship to Teacher Services 61 Promotional & Complimentary Posters 62 School Sales Envelopes 65-70 MY SMILE CENTRAL + ONLINE ORDERING 73-86 PROCEDURES AND REQUIREMENTS 89-95 FORMS SPORTS Sports Photography + Special Events Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 1 Individual Photographs Catalog # Description 3IN (1) 3x5 Individual 5IN (1) 5x7 Individual 8IN (1) 8x10 Individual LP (1) 8x14 Individual 10IN (1) 10x13 Individual 11IN (1) 11x14 Individual WAL4 (4) Wallet Photos Traditional Magnets & Buttons Catalog # 2 Description BTN (1) 3” Photo Button MGT (1) 3”x 5” Photo Magnet Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Group Photo Designs Gold or Silver Metallic Standard Title Red Line Spirit Spiro Color Stripe Banner Stormy Classic Shadowbox All Star Color Spot Color Stripe, Spiro, Stormy, Spirit, Shadowbox, Color Spot, & Classic are available with or without individual player names. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 3 Group Photos Catalog # 5x7 6x8 8x10 Description 5g (1) 5x7 Group Photo 6g (1) 6x8 Group Photo 810g (1) 8x10 Group Photo 814g (1) 8x14 Group Photo 10g (1) 10x13 Group Photo 11g (1) 11x14 Group Photo 8x14 10x13 11x14 Graphic Services See previous page for design options Catalog # TLS Description Group with title set-up TLNS Group with title & names set-up TNSD Group with names setup - data advantage cards TNSC Group with names setup - customer supplied name data (contact customer service for correct file format). A complete, legible Graphics Order form must accompany each job requiring graphics before the job can commence. Reprints due to illegibility or interpretive errors will be reprinted as quickly as possible at the customer’s expense. Panoramic Groups Panoramic Group Sizes Catalog # Description G816 8x16 G820 8x20 G1020 10x20 G1024 10x24 Panoramic photos are available in Standard, Classic Title, or Metallic Title. Not available with individual names. 4 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Product Theme Lines Don’t want to pick and choose products? Just pick a theme for the perfectly coordinated package! Turn the page for more.... Most theme lines are tintable Select your color from the color chart in the back of the catalog. Current themes available: Night Lights Amped Intense Heat High Voltage Groovin’ (not tintable) Elegance (not tintable) By specifying a theme line you will receive any products offered in that line with the same design. You may opt to change the trading card design if desired. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 5 Pick Any Color from the Color Chart Catalog Number: NL 6 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 7 8 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 9 10 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 11 Trading Cards Our Best Selling Cards Just Got Better! Now tintable! Here’s a new approach to pleasing your design sensibility. We figure that what most people want is choices, so we’ve given you just that. Our trading card designs offer you the ability to mix, match and tint. Mix and match fronts and backs to get the look you want. Still don’t see it? Maybe a Theme Line or custom card is the way to go. Call us to discuss the possibilities. Grunge Traders Design Code: Front:FG Back:BG Retro Traders Design Code: Front:FR Back:BR Pick Any Color from the Color Chart 12 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Trading Cards Classic Designs for Any Occasion Design Code Front: FPR Back: BPR Front: FLG Back: BLG Front: FAS Back: BAS Front: FSW Back: BSW Front: FDA Back: BDA How will you order them? Every trading card front and back has a design number. On your job summary in the ‘Custom Trading Card to Read’ section, write the front code/back code (e.g., FR/BSC) which will tell us which front and back design to use (in this case, it would indicate Retro front with a soccer back). This design will be used for the entire job. Don’t want to take the time to indicate a design for each job? Select a non-sport specific design to use for all jobs. Or select Pro Mix which comes with 8 different designs in a set of 8 cards. We’ll add the information to your customer profile and we’ll use the same design and color for all jobs. If we have no information from you regarding design choice, our default will be Sports Specific back and Retro front colored to match. Catalog # Description TC8D (8) Trading Cards TC16D (16) Trading Cards TC24D (24) Trading Cards Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 13 Sport-Specific Trading Cards Backs Only, Coordinate With Any Front You Choose! Pick any TWO Colors from the color chart One for the background color and one for the player’s name Default is black/gold 14 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Trading Cards Welcome to Variety! 8 Different Trading Cards in One Pack! Pick Any Color from the Color Chart Design Code_PM Fronts and backs are not interchangeable with other card designs Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 15 Magazine Covers “Get Real” series Catalog # MAG Description (1) 8x10 Magazine Cover - Personalized with player name and league name. These 8x10 magazine covers feature player’s name and league prominently on the cover. Please photograph your subject vertically and allow space for the title. Contact us if you have a need for a title not shown. 16 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Hot Picks Accessories Please specify sport code from samples shown below. Catalog # GMTKT P1020HP Description (2) 2x8 Game Tickets with sports-specific graphics. Personalized with player and team name and year. 10x20 Hot Picks Poster with player and team name and year. Packaged individually in cardboard tube with name label. BTN2HP (2) Hot Picks Buttons - Personalized with player name and year. MGT2HP (2) Hot Picks Magnets - Personalized with player name and year. COMBOHP (1) Hot Picks Button & (1) Hot Picks Magnet - Personalized with player name and year. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 17 Novelty Sports Items This stuff is fun! Makes great gifts for family and friends Key Chains KEY1 Bag Tags BAGTAGD Jazzed Baseball BAGTAGD_JZBA Front High Impact Football KEY1_HIFB Back Turn to pages 19/20 to view the full list of Jazzed and High Impact bagtags and key chains. FunPaks Includes 3 bookmarks, 3 keytags, 2 magnets, & 2 wallets. Soccer Cheer Football Sport Specific FUNPAK.SP Photo Mouse Pad Catalog # MSE5 Available sports: Baseball, Basketball, Cheer, Football, Hockey, LaCrosse, Roller Hockey, Soccer, Swim, and Volleyball. 18 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 High Impact Keychains & Bagtags Design code: _HI Catalog # Description KEY1 (1) Keychain KEY2 (2) Keychains BAGTAGD (1) Bagtag Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 19 Jazzed Keychains & Bagtags Design code: _JZ Catalog # Key1 (1) Keychain KEY2 (2) Keychains BAGTAGD 20 Description (1) Bagtag Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Plaques All plaques include engraved plates and full assembly Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 21 Player, Sponsor, & Coach Plaques Plaques make perfect gifts. What a great way to show appreciation! Catalog # HP.TRB Description Home Plate Tribute Plaque Home Plate Tribute Plaque includes plexiglas over 5x7 group photo and home plate shaped engraved plate. All Star Plaques All Star plaques include plexiglas over 3x5 indy photo, 5x7 team photo and a 3x4 personalized engraved plate. B.ASP D.ASP 9x13 Black Marble All Star Plaque 9x13 Deluxe Walnut All Star Plaque MVP Plaques MVP Plaques include plexiglas over 5x7 indy photo and a 3x6 personalized engraved plate with sport mylar. B.MVP D.MVP 9x11 Black Marble MVP Plaque 9x11 Deluxe Walnut MVP Plaque Tribute Plaques Tribute Plaques include plexiglas over 5x7 team photo and 3x6 customized engraved plate with sport mylar. B.TRB D.TRB TRB.SP 9x11 Black Marble Tribute Plaque 9x11 Deluxe Walnut Tribute Plaque Special Tribute Plaque Customized to your specifications. Contact Customer Service for more information. Must be prearranged, not an in-stock item. To specify Mail Home shipping option, please add the suffix “.4” (i.e., B.MVP.4). Mail home plaques do not include actual postage. Add catalog number MAIL @ $0.90 each. Contact Customer Service for more information. A Plaque Graphics order form must accompany every order for plaques. 22 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Promotional Samples Excel Photo encourages the use of sample products in presentations, photo day displays, and promotional mailings. To assist you, we have adopted the following samples policy: All sample prints, in reasonable quantities, ordered from January 1st through February 15th and from July 1st through August 1st will be free of charge. Please order promotional samples well in advance. In order to take advantage of this free offer, the following criteria must be met: Sample prints must be ordered as a separate job and you must select and provide a digital image for each sample. The order submitted must include data and package information for each image. Normal production schedules will apply to all promo sample orders. Rush requests will be invoiced at full price. Upon request, Excel Photo will file your sample images for future use. Graphics setup, plaques and shipping charges will be invoiced at regular prices. Samples ordered at any time other than the promotional period mentioned above will be subject to full price billing and possible delays in production. POSTER PRINTS White Amped Catalog # PCUST PLCUST PCOMPS Watercolor Halftone Color Splash Description Groovin’ Custom size poster from single image. Unlaminated ink-jet print. Luster paper. Specify size. Custom size poster from single image. Laminated ink-jet print. Specify size. Custom size, standard format, composite poster. Unlaminated ink-jet print. Specify size. Price includes composite set-up. PLCOMPS Custom size, standard format, composite poster. Laminated ink-jet print. Specify size. Price includes composite set-up. PCOMPSC Custom size, custom layout, composite poster. Unlaminated ink-jet print. Luster paper. Specify size. Design/Set-up charged separately. PLCOMPSC Custom size, custom layout, composite poster. Laminated ink-jet print. Specify size. Design/Set-up charged separately. Call for pricing on all posters. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 23 Memory Mates An individual photo and a group photo, assembled in a cardboard mount. Catalog # MM35 Note: All Memory Mate mount styles are subject to availability from manufacturer and may change or be discontinued without notice. 24 Description (1) 3x5/5x7 Grey Fantasy Memory Mate (Available with or without Sports Figures) MM35AC (1) 3x5/5x7 Activity Memory Mate MM35NU (1) 3x5/5x7 Nursery Memory Mate MM35SH (1) 3x5/5x7 Schoolhouse Memory Mate MM35BP (1) 3x5/5x7 Backpack Memory Mate MM55 (1) 5x7/5x7 Memory Mate MM58 (1) 5x7/8x10 Memory Mate Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Foil Stamping Foil stamping can be added to most mounts and memory mates. Not available on prints. Catalog # FOIL FOIL2 Description Foil stamping for mounts Foil stamping on two separate locations SETUP1 Foil stamp (standard text set up) SETUP2 Foil stamp (multiple lines of text set up) DIE Foil stamp custom die setup Photo Folders Catalog # Description F5A (1) 5x7 Avanti folder (vertical only) F8A (1) 8x10 Avanti folder (vertical only) MOUNT.BR (1) 8x10 Broadway Easel Mount Mail Home & Ship to Coach Services Available only on prepaid jobs with current account status. Catalog # Description MAIL Direct Mail Packaging. Includes data entry, mailing labels & mailing envelope. Actual shipping costs billed separately. USPS Postage cost SHIPC Ship to Coach Packaging & Handling. Actual shipping costs billed separately. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 25 Sales Envelopes Please order all printed materials 3 weeks in advance. Due to fluctuating supply costs, all printed material prices are subject to change without notice. New package designs available Use one of these or create your own NOTE: Packages represented are for display purposes only All sales envelopes include layout & design of sales side based on your specifications. Two proofs for approval will be provided. Changes made after second proof are billed at $25.00 each. Excel Photo is not responsible for errors after approval is received. Catalog # S.SALESENV.999 S.SALESENV.4999 26 Description Full Color 8½x14 Sales flyer/envelope (Quantity ordered less than 1000) Full Color 8½x14 Sales flyer/envelope (Quantity ordered 1000-4999) S.SALESENV.5000+ Full Color 8½x14 Sales flyer/envelope (Quantity ordered 5000+) S.SALESENV.BLNK Full Color 8½x14 Sales flyer/envelope - Sales side blank S.SALESPRNT.999 Black & White 8½x14 Sales flyer/envelope Sales side printing only On customer-supplied flyer (Quantity ordered less than 1000) S.SALESPRNT.4999 Black & White 8½x14 Sales flyer/envelope - Sales side printing only On customer-supplied flyer (Quantity ordered 1000-4999) S.SALESPRNT.5000+ Black & White 8½x14 Sales flyer/envelope - Sales side printing only On customer-supplied flyer (Quantity ordered 5000+) Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 How to Prospect & Sell Your Sports Programs Getting The Wheels In Motion To begin acquiring youth leagues, it is necessary to determine where the leagues are and who the appropriate contact person is for each league. There are many sources for this information. With most leagues and youth organizations having their own websites, much information can now be obtained online with some diligent browsing. Other sources are local Parks & Recreation centers, independently owned sporting goods stores and local newspapers. You can also contact local Chambers Of Commerce for additional information. We recommend that you locate at least 2-3 times as many leagues as you intend to photograph for a given season. When contacting the league representative, your objective is to get an appointment to make a personal presentation of your product. Depending on how a particular league makes its decisions, this presentation may be to the Board of Directors for the league, a photo coordinator, or the President. One way to encourage leagues to allow you to make your presentation is to inform them that you have a unique program which is “custom tailored” to each league. Explain that you will only need about five minutes to explain this program and to gather the information needed to tailor the program to best fill their needs. Your presentation should highlight service above all else. Service is the highest perceived value with the least amount of competition. Have a display board with a wide variety of products set up before you begin. At the beginning of the presentation, you should outline your objectives. A “custom tailored” program is a positive experience for the kids, the parents, the league and you. Let them know that you are going to share with them a new way of doing pictures that takes the burden and hassle away from them. You will also want to be gathering information from them to assist you in designing the program. Making The Process “Headache Free” • Educate the customer. Let the league know that the process of ordering pictures will be easy for the parents. Inform them that parents may purchase exactly what they want. Make them aware that extensive market research has shown that the major thing parents dislike about ordering sports and school pictures is when they must buy one thing before they can buy something else. Let them know that every item you offer can be purchased “a la carte”. Refer them to the package portion of the envelope. Tell them that you will arrange some of the more popular items into money-saving packages for those parents who wish to purchase more pictures, thus reducing the price. Be sure to point out that with your program there is truly something for everyone. • Be sure to inform the league officials that the distribution of envelopes will be easier for the league. Instead of dropping all of the envelopes off at the league president’s house and requiring the league to coordinate the distribution, offer to assist them. You can do this by attending a Team Parents’ meeting and explaining how the envelopes work and distributing them to the Team Parents at the same time. Anything you can do to ensure that the envelopes make it all the way to the parents and alleviate the league of responsibility will result in more sales for you and happier league officials. Offer as much assistance as is necessary. • Picture day can be an enjoyable experience for everyone. Make a point to do everything that you can to make it a fun activity. Offer to assist in planning a shooting schedule and encourage getting as many of the teams into one day and one location as possible. Let them know that your company will provide all of the Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 27 personnel necessary to run a smooth, “on-time” shoot. Acknowledge their previous bad experiences with picture day and let them know that your prime objective is to make them look good. • So that they can fully appreciate how easy package distribution will be, show them how their pictures will be delivered (i.e., individually packaged and packaged by team.) • Answer any questions regarding your services as thoroughly as possible. Inform them that your name and phone number will be on every order envelope so that if there are any questions, requests for reorders or any problems, the parents can contact you directly and not have to contact the league. Conclude your presentation by re-emphasizing how these services set you apart from other photographers and ask if there are any questions. Eventually, the question of price will come up. Remind them that you are “custom tailoring” a program just for them. In order to do this, you need to know what they are accustomed to receiving in the way of fund-raising from the photographers. Regardless of the formula (i.e., $1.00 per child, 15% of gross, etc.) that they are used to, find out what they actually received last year. Try to determine the actual dollar amount that they have received in the past. Moving Towards Closing The Deal Assuming the league has 500 kids and that they received $500 last year, begin with this trial close: “Would it be safe to assume that if I can provide the level of service that I have indicated, supply the league with a $500 donation and arrange packages that are attractive to parents at prices that are fair and reasonable, that I can earn your picture business this year?” If they are ready for prices, give them the “a la carte” prices for a few items (be sure to include some low-priced items!) and remind them that you’ll put some attractive packages together and reduce the prices. Everything that you do better than your competition builds value. If, at any time, they indicate that they like the prices you are offering, you have likely won their business. However, if you give them prices before you have told them how great you are, you are losing money. Unless you use contracts, setting a date is closing the deal. You will want to move directly from showing prices to asking them if they have already selected a date for shooting the pictures. Once you have agreed on a date, thank them and assure them that they, as well as the parents, will be pleased with their decision and the results. Be sure to make a follow-up call 3-4 weeks before picture day. Make certain to follow through on your commitment to making this as hassle and headache free as possible by getting order envelopes distributed about two weeks in advance. By keeping your commitment to quality and service, you increase your chances of rebooking with that league for seasons to come. 28 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Don’t forget you are not alone, we will work closely together through this process. Avoiding Delays & Errors We cannot stress enough the importance of complete, accurate and legible paperwork. Order forms and shipping labels can be obtained upon request free of charge. Job Summary forms can even be preprinted using your order envelope. Please be certain that all film, digital media and paperwork submitted for processing is properly packaged and identified. Film should be clearly numbered and order envelopes bundled in camera order by roll and class or team and identified accordingly. When more than one photographer is on a job, bundle all film and order envelopes by photographer. Digital media should be properly labeled with customer number, job name and job number. Make certain that all paperwork and trading card information required to produce the job accompanies the order. Be sure to include graphics order forms if your job requires foil stamping, titling, custom trading cards or MVP or Tribute plaques. PRODUCTION CANNOT BEGIN UNTIL ALL NECESSARY PAPERWORK HAS BEEN RECEIVED! In preparing your production forms, keep in mind two very important things: 1. We want your order to be as accurate as you do! 2. We weren’t there with you when you booked or photographed the job! Remember, the number one cause for delays in production is paperwork! Excel Photo cannot be responsible for errors or delays due to inaccurate, illegible or incomplete order forms. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 29 Instructions for Slates and Envelopes Excel Photo has several options for submitting a digital capture job, but if you’re planning on having us create the data files, there is one way to ensure the integrity of your data. Modification of your sales envelope or order form that is distributed and collected from players/students on photo day can make a world of difference in the level of accuracy and legibility of orders. Our goal is to move all customers to the same format of envelope to improve accuracy rate. The envelope that we recommend is an envelope designed to be used with OCR (optical character recognition) scanning. Whether envelopes are scanned or entered, this format forces the consumer to PRINT and therefore, make the envelope easier to read. The following information describes how these new envelopes and corresponding slates should be used. How To Fill Out A Teleform Envelope/Slate The teleform envelope and slate is designed for use with optical character recognition to capture data required to produce packages, trading card information, plaque engraving and some specialty products. By keeping the format of all data consistent, we can better ensure accuracy and can transition all work as deemed necessary to OCR. Additionally, because consumers have come to recognize this type of form as a computer scanned form, they are much more diligent when completing their order information. If legibility improves, so does accuracy of orders. Please request a supply of slates by calling Customer Service. It is important that forms are used correctly in order to ensure that data is captured correctly. For both envelopes and slates, the Photog I.D and the Team# in the ‘Photographer Use Only’ section will serve the same purpose and therefore, should always match. Team Slates: To be photographed prior to every team. Information gathered from the team slate is used for matching individuals with their appropriate group, correct spelling of coach name, ship to coach service, extra group photos and coach/sponsor plaques. Photographer Use Only PHOTOG I.D. This area is used to indicate which photographer has photographed the job. If more than one photographer is on location, assign each of your photographers a unique number. We recommend a three digit number. For example Ken Brown’s photographer’s ID is 100. If there were a second photographer on the job, their Photographer ID would be 200, etc. The ‘Photographer ID’ number benefits by making identifying camera problems easier. With Photographer ID and metadata from your camera, we can tell you exactly which camera/photographer has the problem. It also makes it easier for imaging reports when dealing with new photographers. 30 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Team# Each team is assigned a number. If you are not preparing team slates ahead of the shoot*, this number should correspond to your photographer ID #. For example, Ken Brown’s team numbers would start with team #101. Ken’s second photographers’ first team would be #201. Having the photographer’s ID and team numbers in different ranges eliminates the possibility of duplicate team numbers. Image# This field tells us where to locate the image files for team slates and group shots. Indicate the image file name of the slate shot and the image file name of the last (or edited if you pre-edit your images) shot of the group image in this field. Section #1 and Section #2 Information provided in Section #1 and Section #2 is self explanatory. Complete Section #1 to ensure that teams are identified properly and that team names on PageMates and engraving for Coach and/or Sponsor plaques is correct. Complete Section #2 for your own records (in case of problems) or for ship to coach service. Section #3 This section is used for ordering extra team photos that are not reflected on order envelopes and products such as coach and sponsor plaques. Indicate the item# that corresponds to the appropriate product on your Job Summary. Indicate the quantity desired of this item. Lab Alert This section is to be used to alert us of any unusual circumstances (e.g. watch for lighting changes, cropping instructions, retouch needs or that no team shot was taken). Individual Slates: To be photographed prior to shooting individual portraits for a team. Individual Slates need not be photographed if all images for team and individuals remain consecutive and are photographed on the same camera. In this instance, the Team Slate will serve the same purpose in identifying the individuals. If groups and individuals are photographed on separate cameras or they are not photographed and stored sequentially, an Individual Slate must be used to identify the beginning of each team. Note: It is not necessary that team numbers remain in sequence once the job is submitted. In order to expedite picture day many photographers choose to pre-number teams and pre-print team slates based on photography schedule information. Team slates are then printed for each camera setup and the appropriate slate is pulled when that team comes to the camera. This same procedure could be followed for individual slates as well. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 31 Photog ID and Team# Photog I.D and Team # remain the same as on Team Slates. Image# This fields tell us where the SLATE image for a particular team’s individual images that follow is located. Indicate the image file name of the slate shot in this field. Head Coach Name, Team Name, Division or Age Group This information should always be the same as the information provided on the Team Slate that corresponds to this section of individuals. Player Order Envelopes The data comes from three different sections of the envelope: 1. The section that the photographer fills out “Photographer Use Only” 2. The section that the parent/child fills out 3. The characters that the computer reads Photog ID and Team# Photog I.D and Team # remain the same as on Team and Individual Slates. Start Image / End Image These fields tell us the image file name of the first and last shot taken of a child. You must always have a start image. If the child is shot only once an end image is not needed. If you have a child with divorced parents, or a buddy shot with two different orders, simply fill out each envelope with the same start and end image number. This is also an excellent time to use the ‘Lab Alert’ area (see below). No Shot Taken This should be filled in when a child was not shot but is ordering a group only package or item. Late Show This field is used to indicate when a child has been taken out of order. When shooting ‘late shows’ it is important to put the correct team number in the TEAM# field. This team number must reflect the original team number assigned to this team. Not having the correct team number will result in the child not receiving the correct team and not being packaged with correct team. Lab Alert Use this field when you need to alert us of something. Please write a brief explanation or if lengthy, direct us to your Notes To Lab form. Some examples would include an order with more items than would fit on one envelope, special packaging instructions, etc. No Print/No Pay Use this field if a customer has ordered a package and has not paid. This is for your information only. The lab will still produce the products ordered. 32 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Consumer Information This is the section that your customer fills out. It is important that this area is legible. This is the data that we use for trading cards, PageMates, and plaques. If it cannot be read, then the products will not be correct. It is important to use dark ink, for accuracy and legibility. Any light color ink or pencil takes longer to verify and in some cases the envelope appears to be blank when read by the scanner. Section #1 This area is where all of the vital information is filled out, name, address, team, coach, etc. Each box represents one character. Each field contains the maximum amount of characters that is allowed for that field. **Drawn boxes will not allow for more data. If a child’s name is longer than the allowed field, we will have to abbreviate. Section #2 This is where the child orders his/her packages. Package numbers are placed in the ‘Item Number’ and the quantities are ordered in the ‘QTY’ field. The parent fills out the price of each and calculates the order. Section #3 This is the area reserved for trader card data. If a child is not ordering traders please do not cross the area out. It is also important to note that in the position field if there is more than one position filled in, the lab will only put the first position listed on the cards and inches will be calculated into feet. Computer Recognition In order for every envelope to be scanned correctly, it is necessary for it to have reference marks and a form ID. The reference marks are the four cornerstones located on each corner. The cornerstones are read by the scanner, and tell the computer that it is a form. The Form ID is a computer generated “code” that tells the database which form it is, either an envelope, a team slate, or an individual slate. Each of your envelopes will also have a reference number on it that tells you what the envelope is called. This number tells us which package structure to use. It is extremely important that the cornerstones and the form ID are not written on or distorted! Photocopies are not a viable means of submitting forms. Substitute forms are available at no charge. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 33 34 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 SCHOOLS Underclass + Dances + Proms Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 35 Package Units # 10 1-10x13 #3 4-3x5 #8 1-8x10 #W 8-Full Wallets #5 2-5x7 NEW! # 4.D 4-4x5 NEW! # B.D 10-2x3 Wallets # MW 8-Mini Wallets Full Split Units ( Continued on next page) #SP06 1-5x7, 1-3x5 & 4-Mini Wallets 36 #SP07 1-5x7 & 4-Full Wallets #SP08 1-5x7, 2-Full Wallets & 4-Mini Wallets Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 #SP09 3-3x5 & 2-Full Wallets #SP10 3-3x5 & 4-Mini Wallets #SP11 2-3x5, 2-Full Wallets & 4-Mini Wallets #SP12 1-3x5, 2-Full Wallets & 8-Mini Wallets #SP13 1-3x5 & 6-Full Wallets #SP14 6-Full Wallets #SP15 4-Full Wallets & 4-Mini Wallets & 8-Mini Wallets #SP16 2-3x5 & 4-Full Wallets #SP17 2-3x5 & 8-Mini Wallets # SP21 2-4x6 & 2-Billfold Wallets #SP18 1-5x7 & 2-3x5 #SP19 1-5x7, 1-3x5 & 2-Full Wallets # SP53 1-4x6 & 6-Billfold Wallets Half Split Units # SP20.D 2-4x5 # SP01 2-3x5 # SP02 4-Full Wallets # SP03 1-3x5 & 4-Mini Wallets # SP04 4-Mini Wallets & 2-Full Wallets NEW! # SP50 5-Billfold Wallets # SP05 1-3x5 & 2-Full Wallets NEW! # SP54 1-4x6 & 2-Billfold Wallets Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 37 Portrait Option Samples Category A: Borders Category E: Enhancements Letters (Color) Moment In Time (color) Halftone Brushstroke Letters (BW) Moment In Time (BW) Flourish Decoration Groovin’ White Gray Brown Black Scrapbook Vignette Matte Border Also available: black, brown, grey, & white matt colors Category T: Tone Black & White 38 Sepia Tone Category P: Personalized Personalized Name Only Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Personalized w/ Year Portrait Options Here is a way for you to customize your portraits and make them unique to your studio. Feel free to mix and match. Catalog # OPTP Description Personalized Portraits - Not combined with any other option OPTP1 Personalized Portraits - Combined with one other option OPTP2 Personalized Portraits - Combined with two or more other options OPT1 Portrait units - no personalization - one option OPT2 Portrait units - no personalization - two options OPT3 Portrait units - no personalization - three or more options Image Enhancements & Extra Charges Catalog # R.KPARS RMIN GRNSCRN Description Retouch for minor skin imperfections (per subject) Custom retouch. Charge per minute. Green Screen Masking/Knockout XEDIT Extra time - Editing. Excessive number of poses submitted. Hourly charge. Minimum one hour. XTIME Extra time - Production: Hourly charge. Minimum one hour. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 39 Page Mates Individual photo and class photo printed together with a fun border design Even more options available. See ThemeLines on pages 5-11. sh Paintbru V_PB Catalog #PM Scribbles Catalog #PM V_SC e Live WirV_LW Catalog #PM Baroque Catalog #PMV_BQ Color Splash Catalog #PM V_CS Pick Any Color from the Color Chart 40 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Fun Packs Sturdy sheet laminated and diecut. Includes 3 bookmarks, 3 key tags, 2 magnets, and 2 deco wallets. Groovin’ Design Catalog # FUNPACK_GV Furry Friends Design Catalog # FUNPACK_CR Art Deco Design Catalog # FUNPACK_AD Inspirational Quotes Design Catalog # FUNPACK_PL Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 41 Novelty Items The fun stuff! Makes great gifts for family and friends Key Fobs Bag Tags Classic Blue # FOBS Groovin’ # BAGTAG_GV High Impact Year # BAGTAG_HI Groovin’ # FOBS_GV Art Deco # FOBS_AD Blue Year # BAGTAG_BL Key Chains Back Front Jazzed Graduate # KEY2_JZ 42 Art Deco # BAGTAG_AD Jazzed Year # BAGTAG_JZ View the full list of Jazzed and High Impact Bagtags and key chains in the sports section of this catalog. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Photo Calendars 12 month calendar Classic Blue Catalog # CALD18 Groovin’ Catalog # CALD18_GV Stick ‘Em Ups! 8.5x11” Sheet of assorted sticker designs. Two Styles to choose from. Catalog # STICKIES.E Catalog # STICKIES.S Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 43 Specialty Portrait Items 10x8 Reflections Portrait REF1 REF2 Reflections REF1 is designed for use with head-and-shoulders poses. REF2 is designed for 3/4 poses and the reflected image is a tighter crop. Please order accordingly. 20x10 Portrait Trio Portrait Trio A collection of 3 seperate poses with name and year. Brushstroke PTRIO.B Matt Border PTRIO.M 44 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Dance & Prom Portraits Create your own dance packages Catalog # Description KEY2 (2) Key Chains MGT2 (2) Photo Magnets WD (8) 2.5”x3.5” Wallet Prints 3D (4) 3.5”x5” Prints 5D (2) 5”x7” Prints 8D (1) 8”x10” Print FSPD Full Split Units - See page 36 and 37. HSPD Half Split Units - See page 36 and 37. Please submit order on school portrait package production form. Lab time is 5-7 days. Mini-Wallets are not available. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 45 Digital Portrait Proofing Systems Envelope sales side design MUST be ordered at least 10 days in advance in order to avoid delays. Custom order/image layout is available. Please contact Customer Service for more information. DATA REQUIRED. Catalog # PRFIMG PRFIMG.O DIGPROOF DIGPROOF.C 46 Description Proof Imaging: Indoors, controlled lighting. Includes color correct, crop image merge. Per image processed. Proof Imaging: Photographed outdoors/uncontrolled lighting. Includes color correct, crop image. Per image processed. Digital Proof. Up to 4 poses. Includes envelope design, setup, merge & envelope. Digital Proof with Custom Color Back. Up to 4 poses. Includes envelope design, setup, merge & envelope. Does not include design time for custom back. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Group Photos Group photos are available in many different sizes and variations. Catalog # Description 5G 5x7 6G 6x8 810G 8x10 814G 8x14 10G 10x13 11G 11x14 Panoramic Group Sizes Catalog # Description G816 8x16 G820 8x20 G1020 10x20 G1024 10x24 Panoramic photos are available with or without a title but not with individual student names. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 47 Group Graphic Services For more group designs and info, check out page 3. Catalog # TLS Description Group with title set-up TLNS Group with title & names set-up TNSD Group with names setup - data advantage cards TNSC Group with names setup - customer supplied name data (contact customer service for correct file format). A complete, legible Graphics Order form must accompany each job requiring graphics before the job can commence. Reprints due to illegibility or interpretive errors will be reprinted as quickly as possible at the customer’s expense. Need a custom design? Call ahead & work with our design team to create your own unique products. 48 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Instructions & Procedures for Groups In Package The following is a list of instructions and procedures for groups in package. Please refer to the sample order forms in the back of the catalog as you read through this section. These pages were created to help illustrate how order processing takes place. • Be sure that your individuals are clearly slated at the beginning of each class. Include the teacher’s name, grade and any other identifying information. Be certain that the name and grade are the same in both the slate and your group production form. When photographing kindergarten & preschool classes, be sure to include AM, PM and/or class days (i.e., Mon/Wed). • Slate each classroom group clearly. Be sure that the slate information for the group matches the slate information for the individuals. Information about slating can be found in the back of the catalog under Additional Procedures & Requirements. Groups may be identified by any of the following methods: Slate before shooting the class photo. Use a sign board in front of the group when shooting (this method is not recommended for groups with titles or groups with names). Include identifying group number in data if digital capture for both groups and individuals. • Send a completed Group Production Form & Graphics Information listing all groups in the order they are shot. Be sure that all group images are identified on the production form as they are listed on the slates so that they can be easily matched to the individuals. Be sure to include AM, PM and/or class days (i.e., Mon/Wed) where applicable. • If ordering titled groups, be certain that the job name, teacher name(s) and grade(s) on the Group Production Form & Graphics Information reflect what you wish to appear on the title. This is where title information is obtained to set up graphics for your groups. Any errors on your part WILL carry through to the final product. • Indicate quantity needed for each class or write “quantity from package data” in the quantity column. Be sure to indicate additional prints needed for record sets or albums. • For makeup (retake) day, be sure that students who require a group in their package are easily identified. This may be done in one of two ways: Slate before the individual student is photographed. Provide a ‘Class Photo Only’ list for those students who do get a group in their package. • Be sure that a completed, legible Group Production Form & Graphics Information accompanies makeup day film as well as original day. Only the groups needed for makeup or retake individuals need to be listed. We cannot stress enough the importance of complete, legible and accurate production forms. Please contact Customer Service if you have any questions. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 49 Instructions & Procedures for Class Composites With the arrival of digital products, it becomes the responsibility of each photographer and school to provide the most accurate and current student data possible. By providing complete, accurate and current information on all students and staff, you help to assure the accuracy of student names and placement in the correct classroom composite. Camera cards become a crucial factor in the accuracy of data. The following is a list of instructions and procedures for composites. A sample Composite Work Order is provided in the back of this catalog. Photographing & Slating for Composites We strongly recommend the use of Data Advantage camera cards. Make sure that all student and staff names are complete and that each subject has their own envelope when their picture is taken. It is critical that money envelopes or camera cards be kept in exact camera order. Information obtained from your camera cards will then be matched with the images. If camera cards are not in sequence, names will not match the images on the composite. Each bundle of camera cards should be clearly identified and should correspond to the slating of each class. Upon request, Excel Photo will provide slate pads that can be photographed and then used to identify each bundle of camera cards when they are submitted with the job. If you photograph the slates, be sure to write the JPG number on the slate and keep in the order photographed along with the individual camera cards. It is important that composite schools be shot by classroom or that class/rotation # be written on every card, envelope and/or slate. Extra charges will be incurred if all students and teachers are not clearly identified with this class/rotation information. If you are shooting slates at the begin of each classroom, make sure that the information on your slate matches the information on your Composite Work Order. • When identifying classrooms, be sure to include Teacher’s full name as you wish for it to appear on the composite, Grade (include AM, PM or class days such as Mon/Wed AM). • Identify any students that are not photographed with their class by slating ‘Add To’ and the teacher’s name, grade and class/rotation number. • Slate any individuals that should NOT appear on the composites as ‘NFC’ (Not For Composite) • Be sure that any staff, faculty, teachers and teacher’s aides are clearly identified on the job either by slating or indicating as such in your data file. The following abbreviations are recommended. P=PRINCIPAL… T=TEACHER… S=STAFF… VP=VICE PRINCIPAL… TA=TEACHERS AIDE… F=FACULTY It Is Imperative That You Submit Your Job With The Following: • A data file or all Camera cards or money envelopes clearly identified and in order photographed. This will be used to link images to individual names and appropriate classes. • A completed, legible Composite Work Order. It is not necessary to indicate quantities for each class. Quantities and teacher names will be pulled from your order data. If additional composites above and beyond those ordered are needed, these should be indicated on your Composite Work Order. 50 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Class Composites Seascape Traditional Your School BG Masters Samples with featured picture of student purchasing are representative of the “All About You” style. All others represent the conventional style. All designs pictured are available in either style. Banner Catalog # Description COMP P1 8x10 Composite in Package with Student Names. Original day only. With Proof. COMP D1 8x10 Deferred Composite with Student Names. With Makeups. With Proof. COMP P2 11x14 Composite in Package with Student Names. Original day only. With Proof. COMP D2 11x14 Deferred Composite with Student Names. With Makeups. With Proof. COMP P3 8x10 All About You Composite in Package with Student Names. Original day only. With Proof. COMP D3 8x10 Deferred All About You Composite with Student Names. With Makeups. With Proof. ALBUM1 8x10 Principal’s Album (Does not include composites) ALBUM2 6x9 Principal’s Album (Does not include composites) TLCN Composite setup charge (when ordering less than 5 per class). Blue Classic Used by default if you do not specify. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 51 Products with Data For the past few years, photo products have become increasingly ‘data-critical’. Today, every product we produce for a school is driven by the data that we receive either from you or the school. Excel Photo strongly recommends the use of Data Advantage camera cards or labels or professional image link software to ensure the integrity of the student data and the accuracy of your product. Frequently, data provided for camera cards is received incomplete. It is not until a job reaches the point of photo product production that information is determined to be missing or incomplete. When this happens, production stops. Unfortunately, once the delay begins, it tends to have a trickle-down effect on all jobs. Please advise us of any information other than the Critical Data listed below that needs to be retained for product production and/or needs to appear on the Data Advantage camera card. Critical data: CRITICAL information that is REQUIRED to accurately produce ID cards, CDs, digital service strips, record stickie photos, pictorial directories, proof order envelopes and composites includes: • Field headers to identify data provided • Student last name • Student first name • Student grade » For preschool and kindergarten children, be sure to include AM, PM and/or class days in the grade level. • Student Permanent ID Number (Note: Though this number may not always be required, we STRONGLY encourage you to obtain it. Some products cannot be produced without this data and may be requested by your school at a later date. »Some schools have multiple ID numbers. One for lunch program, one for library and one permanent ID number for administrative use. Be sure that you know, provide and inform us of the ID number required for the products that they are requesting. It is possible that more than one ID number may be required. • If Barcode products are required, our default barcode is Code39. If any other barcode is required, please advise us on your production paperwork. Additional information may be required depending on grade level, products ordered and how the 52 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 school would like their products delivered. Be sure to include ALL necessary data required to produce, sort and deliver your school’s products. Additional information that is frequently requested: • Elementary schools: Teacher Name, Room Number, Lunch Program ID Number, Library ID Number. • Middle & High Schools: Homeroom, Period, Advisor Name (or Number), Room Number, Library ID Number. • Mail home or rolodex schools: Parent Name, Mailing Address, City, State, Zip, Home Phone, Alternate Phone. How can delays be avoided? Be sure to know your school’s precise product needs & delivery requirements. Make sure that they know that the accuracy of their product depends upon the data that they provide to you. Communicate your specific data needs to the school when requesting data for camera cards or CamLynx. In most cases, missing, incomplete or invalid data is the primary cause for delay and product remakes. Who to talk with: When working with public schools, information is most readily available and more easily obtained from the district office. Ask for the “computer person” for best results. This ensures that you are dealing with a person that has the skill and knowledge to provide you with the information that you need. In private schools, you will need to deal directly at the school level. Again, ask for the “computer person” and be prepared to offer assistance in exporting the data. Data timeline: Get your data from the school as early as they can provide you with complete enrollment information for the current school year. Enrollment information should be obtained and camera cards ordered at least 2 weeks prior to shoot date. Data should be provided electronically via email or on disk to avoid data entry charges. Please provide data in a comma or tab delimited (data separated with a comma or tab) .TXT format. Additional charges may apply if data is not properly formatted. Contact Customer Service if you have any questions. Be sure to allow sufficient transit time via UPS from Excel Photo to you to ensure delivery of camera cards prior to shoot day. Please submit all camera cards for students AND staff in the exact order photographed with your job. Camera cards should be bundled by class whenever possible. For high schools or middle schools where this is not possible, bundle approximately every 20 subjects and number each bundle sequentially. If you are capturing digitally and you are not using CamLynx, please write the image file number on each camera card and slate. This helps to ensure that images and data are accurately linked. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 53 Student ID Cards Standard ID Cards (Three standard design options: Fade, Solid or School Year. Available in horizontal or vertical format.) Custom ID Cards ID Card Form Catalog # Description IDCARD.H PVC Student ID Card IDCARD.B Back Printing (no variable text) on ID Cards. Black ink only. Printed on label stock when IDCARD.D is ordered. IDS IDSC PUNCH LANYARD 54 (Work with our designer to create your own unique look. Includes 2 proofs for approval. Additional changes and proofs are $25.00 each.) Standard ID Card Setup or Year Change Only Per School/Per Year Custom ID Card Setup Per School/ Per Year. (Includes 2 proofs for approval. Additional changes and proofs at $25.00 each) Punch Identification Cards for lanyard Lanyard for Identification Cards (Available in blue only) Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Yearbook & Office Use CDs * Due to strict publishing guidelines, yearbook CDs for Josten’s, Herff-Jones, Taylor, Lifetouch, School Annual, CYS and other publishers will not be produced until after make-ups are complete unless specifically requested. Catalog # CDSKA CDSKY* CDSKAM CDSKYM* Description CD-ROM for administrative purposes. Includes original day images only. Setup/Merge/Disk. CD-ROM for yearbook purposes. Includes original day images only. Setup/Merge/Disk. CD-ROM for administrative purposes. Includes images for MU/retake shoot only. Setup/Merge/Disk. CD-ROM for yearbook purposes. Includes images for MU/retake shoot only. Setup/Merge/Disk. CDSKA2 Additional copies of same format administrative use CD. Does NOT include School Image Software by PhotoLynx. Must be ordered at the time first copy is ordered. CDSKY2 Additional copies of same format yearbook CD. Must be ordered at the time first copy is ordered. CDSIS CDSISM Student Information Systems Software by PhotoLynx. Student Information Systems Software by PhotoLynx for make-up/retake shoots. Data Advantage Products and Services Catalog # Note: Camera cards required for all digital & computer services. Data entry charges will apply if Data Advantage camera cards are not used. When supplying data files *Recommended file format is tab or comma delimited .TXT or .XLS spreadsheet with all classes and staff in one sheet. Description DATA Data entry charge. Camera cards required. Data entry charges apply if not using Data Advantage Camera Cards or if package name labels are not ordered. DATAM Manual data handling: Update Data Advantage data records with additional or corrected data DATAP Data Prep: Format and configure data to useable format for production use. CARDSZ Data Advantage Computerized Camera Cards* CARDZX Extra blank computerized camera cards CARDZR Data Advantage Computerized Camera Cards rush fee (if ordered less than 5 business days prior to shoot date.) NLABEL Data Advantage computerized labels (minimum charge $10.00) Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 55 Service Item Samples 56 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Service Item Descriptions Catalog # PICT PICT2 PICTPDF Description 1-Digital Student Pictorial Directory - Fully Assembled In Album. Now available in PDF format at time of purchase of one printed copy (PICTPDF). Additional copies of Student Pictorial Directory - Fully Assembled In Album. MUST be ordered at the time original pictorial is ordered. PDF of Student Pictorial Directory on CD. Must be ordered at time original pictorial is ordered. Available only with purchase of 1st copy of PICT. RS1 1-Up Color Record Sticker Photos - 11/4“x11/8” photos on peel & stick labels. RD2 Digital Yearbook/Record Photo: Color; Vertical orientation on 8x10 Photographic paper- 13/16”x15/8”. With student name. Die Cut and Gumming not available. RD2.B Digital Yearbook/Record Photo: BW; Vertical orientation on 8x10 Photographic paper- 13/16”x15/8”. With student name. Die Cut and Gumming not available. YDC Digital Yearbook/Record Photo: Color 21/2”x31/2” Size - 4-up on half-sheet photo paper w/student name. Die Cut and Gumming not available. YD1 1-up Color Digital Yearbook/Record Photo - 1 3/4“ x 2 1/2” Size - 12-up on 8x10 photographic paper with student name. Die cut and gumming not available. YD1.B 1-up Black & White Digital Yearbook/Record Photo - 1 3/4“ x 2 1/2” Size - 12-up on 8x10 photographic paper with student name. Die cut and gumming not available. PRFSHEET1 Digital Proof Sheet: 1 3/4 x 2 1/2 Size - 12 up on 8x10 photo paper. Watermarked Proof PRFSHEET2 Digital Proof Sheet: 2.5 x 3.5 Size - 9 up on 8x10 photo paper. Watermarked Proof Note: Camera cards are required for all digital & computer services. No additional charge for sorting. Please see the requirements on the next page. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 57 Digital Service Strips Not Die Cut Catalog # 58 Kiss Die Cut Description DIGSTRIP1 Digital Service Item Strip with Barcoded Temporary ID Card, 4-1½”x2” Record Photos, 2-15∕16”x1¼” cumulative file photos, 2 strips of gum. Not die-cut. Delivered as pictured. DIGSTRIP2 Digital Service Item Strip with 2”x3” Wallet Photo, 4-1½”x2” Record Photos, 2-15∕16”x1¼” cumulative file photos, 2 strips of gum. Not die-cut. Delivered as pictured. DIGSTRIP3 Digital Service Item Strip with 6-1½”x2” Record Photos, 2-15∕16”x1¼” cumulative file photos, 2 strips of gum. Not die-cut. Delivered as pictured. DIGSTRIP4 Digital Service Item Strip with 2-2”x3” Wallet Photos, 2-1½”x2” Record Photos, 2-15∕16”x1¼” cumulative file photos, 2 strips of gum. Not die-cut. Delivered as pictured. DIGSTRIP5 Digital Service Item Strip with 1 Child Security Card, 2”x3” Wallet Photo, 2-1½”x2”, Record Photos, 2-15∕16”x1¼” cumulative file photos, 2 strips of gum. Not die-cut. Delivered as pictured. DIGSTRIP6 Digital Service Item Strip with 3 Child Security Cards, 2 strips of gum. Not die-cut. Delivered as pictured. DIGSTRIP7 Kiss-cut Digital Service Strip with 1-2”x3” yearbook photo, 1-17∕ 8”x1¼” yearbook photo, 1-15 ∕8”x 1¼” office record photo, 1-7∕ 8”x1¼” yearbook photo with gum and 2-113∕16”x11∕16” office record photos with gum. Delivered as pictured. Perforated at Studio Info line for ease of separation for yearbook & office. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 5x7 Titled Grad Graduation Photographs Catalog # GRAD57 SHIPC* 5x7 color photo of grad with school name, year & school graphics. Ship To Teacher Service. Includes packaging and handling only. Actual shipping billed separately. MAIL* Direct mail packaging (includes data entry, mailing label, stiffener & mailing envelope). Does not include actual postage. USPS Postage costs. ues n Plaq tio Gradua Description * Ship to Teacher and Mail Home Service available only on prepaid jobs with current account status. Graduation Plaques Graduation Plaque - 9x11 wood plaque of grad student with personalized, single, black aluminum engraved plate. 3x6 plate includes student name, school name, commencement date and holographic mylar. B.GRP** Graduation Plaque - 9x11 black marble plaque of grad student with personalized, single, black aluminum engraved plate. 3x6 plate includes student name, school name, commencement date and holographic mylar. D.GRP** Deluxe Graduation Plaque - 5x7 gold plate with grad photo and 3x6 double ‘black brass on gold’ personalized plate. 3x6 plate includes student name, school name, commencement date and holographic mylar. laques tion P dua xe Gra Delu GRP** ** Add “.4” to the end of catalog number for mail home plaques. List of student names (for those purchasing) in the order photographed (frame or image number) along with school name & commencement date must accompany orders for all graduation plaques. This information will be engraved on personalized plates. Excel Photo cannot be responsible for remakes due to customer error or illegibility. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 59 Scholastic Achievement Plaques List of student names and grades must accompany orders for Scholastic Achievement Plaques. Excel Photo cannot be responsible for errors due to illegibility. Catalog # Description SCP Scholastic Acheivement Award Plaque. Includes 9x11 Deluxe Walnut Grain Plaque with Plexiglas over 5x7 portrait of student and a 3x6 personalized, engraved black-to-brass plate. SCP.4 Scholastic Acheivement Award Plaque. Includes 9x11 Deluxe Walnut Grain Plaque with Plexiglas over 5x7 portrait of student and a 3x6 personalized, engraved black-to-brass plate. Mailed home to individuals. Postage not included. Mail Home & Ship to Teacher Services Available only on prepaid jobs with current account status. Catalog # MAIL Direct Mail Packaging. Includes data entry, mailing labels & mailing envelope. Actual shipping costs billed separately. USPS Postage cost SHIPC 60 Description Ship to Teacher Packaging & Handling. Actual shipping costs billed separately. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Promotional & Complimentary Posters Up to 40” x 80”! Prices listed are per square foot in dimension. Vinyl posters must be pre-arranged with Customer Service. (Not For Resale) Catalog # Description PCUST Custom size poster from single image to your specifications. Unlaminated ink-jet print. Luster paper. Specify size. PLCUST Custom size poster from single image to your specifications. Laminated ink-jet print. Specify size. PCOMPS Custom size composite poster. Standard format. Unlaminated ink-jet print. Luster paper. Specify size. Price per square foot includes composite set-up and design. PLCOMPS Custom size composite poster. Standard format. Laminated ink-jet print. Specify size. Price per square foot includes composite set-up and design. PCOMPSC Custom size composite poster. Custom layout. Unlaminated ink-jet print. Luster paper. Specify size. Design/Set-up charged separately. PLCOMPSC DESIGN Custom size composite poster. Custom layout. Laminated ink-jet print. Specify size. Design/Set-up charged separately. Custom design charges per hour. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 61 Sales Envelopes Please order all printed materials 3 weeks in advance. Due to fluctuating supply costs, all printed material prices are subject to change without notice. Now available With online ordering information NOTE: Packages represented are for display purposes only All sales envelopes include layout & design of sales side based on your specifications. Two proofs for approval will be provided. Changes made after second proof are billed at $25.00 each. Excel Photo is not responsible for errors after approval is received. Catalog # S.SALESENV.999 S.SALESENV.4999 62 Description Full Color 8½x14 Sales flyer/envelope (Quantity ordered less than 1000) Full Color 8½x14 Sales flyer/envelope (Quantity ordered 1000-4999) S.SALESENV.5000+ Full Color 8½x14 Sales flyer/envelope (Quantity ordered 5000+) S.SALESENV.BLNK Full Color 8½x14 Sales flyer/envelope - Sales side blank S.SALESPRNT.999 Black & White 8½x14 Sales flyer/envelope Sales side printing only On customer-supplied flyer (Quantity ordered less than 1000) S.SALESPRNT.4999 Black & White 8½x14 Sales flyer/envelope - Sales side printing only On customer-supplied flyer (Quantity ordered 1000-4999) S.SALESPRNT.5000+ Black & White 8½x14 Sales flyer/envelope - Sales side printing only On customer-supplied flyer (Quantity ordered 5000+) Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 63 64 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 MY SMILE Online Ordering Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 65 I received $2000.00 in sales in the month of January without stepping foot into a school! Reorders weren’t that high in the past, so it must be because of sales on MySmileCentral. My online sales are near 15% of my total sales and I never have to run a credit card! Numerous schools have mentioned how happy parents are having the opportunity to order and pay online. I am so happy we have MSC and would not want to be without it. Debra Clintworth Clintworth Photography Olympia, WA Hi Terry! I just wanted to let you know the overwhelming positive response we have had to MySmileCentral.com. Both my schools and parents/grandparents/estranged parents appreciated the convenience of ordering online. I appreciate the convenience of credit/debit card orders. No more entering hard to read #’s after the shoot, no more phone calls, no more canceled orders or updates. Late orders and reorders are a breeze now, and I have seen an increase in re-orders over an extended period of time (2X+). I have also noticed my MySmileCentral original orders are above my package average. There were very few problems or confusion with the MySmileCentral process for my customers or my staff. Any problem that did arise was easily and quickly addressed by my staff or the MSC administrators. I look forward to using the service in all of my school and sports accounts, and thank you again for the continued fine service and constant improvements. Craig Huston Craig Huston Photography Salem, OR MySmileCentral has been a very effective tool in promoting my business. I am able to offer my clients a service which my competition offers, but one which I am told is easier to use. I am getting many more reorders than I have ever gotten. I call MySmileCentral a money machine. The orders just come in. I don’t have to do anything. I am out of the loop, but I get money coming in. A great tool. 66 Isaac Krivashei Image Maker Photography Orange County, California Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 What is MySmileCentral? Customers are directed to your website MySmileCentral is Excel Photo’s online ordering system and is available to all customers with the ability to accept VISA and MasterCard. Give your customers a secure method to prepay for their orders online and generate additional sales in reorders. It’s your opportunity to increase your sales! It’s your ability to offer a secure payment environment! It’s another opportunity to say ‘YES’ to your clients! It’s a way to answer your clients questions about ‘going green’! Check Out The Following Pages! Then Call Us! To view the demo site do the following: • • • • • Go to demo.mysmilecentral.com Create a user account for yourself, then Enter “demogirl” as the password or “demojob” as the event code to start shopping. To test a prepay, enter prepay in the prepay event code When you get to the checkout, use “4242 4242 4242 4242” as the credit card number, and “123” as the verification number, and any month/year combination after today’s date. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 67 For REORDERS or PROOF PLANS, your customers log in with an individual or event password to select a pose and order. All images associated with that password will be displayed. If you’re offering groups and individuals, both images will display. Your customer just clicks on ‘Order’ to display the packages. This is the first screen your PREPAY customer will see after they log in. As they mouse over the items, an image of the product appears. Your customer selects the products and enters the quantity they wish to purchase for that subject/image and adds it to their shopping cart. If any of the products selected require personalization, the customer is prompted to fill out the custom text for those products. 68 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 The shopping cart can be viewed for accuracy and modified. Ready to check out! Orders for all subjects/images are clearly displayed. All that’s left is entering credit card info and submitting the order. The best part for you? You NEVER have to worry about declined cards again. If the card is declined, the order is not submitted. Your PREPAY customers will be prompted to print a Proof of Purchase. This printed form can be used in place of an order envelope, or can be inserted into an order envelope. Makes sure that they print a copy for their records. It’s easy for your customer, and easy for you. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 69 So easy and beneficial! Once you get started, you will wonder how you ever survived without it. Call us and get your account set up now! You can add, activate and view your MySmileCentral jobs. You can easily sort information just by clicking on the column by which you want to sort. View and Print the list of orders for each job. Create custom items/descriptions using the Excel catalog item list. Describe your items as you want your customer to see them once, and never have to change them again. 70 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 71 72 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 73 PROCEDURES Procedures + Requirements Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 What Is Acceptable? We’ve all heard it at some time or another. You shoot the job, send it to the lab and then you get the dreaded call from Customer Service or the editor. “There’s a few kids that are soft focus and off-center” we tell you. “Well, how bad is it?” you ask. “Is it acceptable?” These are difficult things for us to answer since we see it as either “sharp” or “not sharp”, “centered” or “off center”. Everyone has their own idea as to what is “Acceptable”. So, to make it easier to answer that question next time, we’ve designed a scale that allows you to tell us whether it’s acceptable or not. If you ever get that call again.... And of course, that rarely happens to you... We’ll ask you to open your catalog to this page, tell you where we see the image on this scale, and let you make the decision for yourself. 74 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Photographing, Framing & Cropping When you are photographing, you need to allow enough room around the subject or group for cropping to an 8x10 size. Keep in mind that all image sizes require some cropping in order to make a standard-sized print. You may sell only a handful of 8x10s on a job, but for those few we must frequently go back and reprint 7x10s or 8x12s to ensure that we are not cropping too tight and losing a portion of the image. Not only does this delay your job, but we are having to throw away 8x10 prints. This is an added cost that, in the end, gets passed on to you. When photographing individuals for memory mates, trading cards and magazine covers, be sure to hold your camera in the vertical position and do not flip-flop your camera. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 75 Basics of Exposure & White Balance Deciding how to light your subject. It is best to avoid dramatic lighting ratios when shooting digital. A 3 to 1 lighting ratio may result in the color temperature on one side of the face to be noticeably different from the other side. As a general rule, the lower the contrast the better. White umbrellas are better than silver and soft boxes (especially for the main light) produce a better “flat” light than umbrellas. Establishing correct exposure. Use a flash meter to assure that you have the lighting ratio you want. A good reliable flash meter is the best way to get an accurate exposure. Be willing to move and/or adjust your lights to get an accurate reading. It isn’t any more work to set your lights to exactly f 8 than it is to call f 8.2 “close enough”. A single channel histogram can be very inaccurate as a method of establishing correct exposure. If circumstances require that this be your only method of calculating exposure, your lighting should be very even and the histogram of a gray card, positioned at the subject, should display a single line and should be right in the middle of the histogram grid (center line on Nikons evenly between the two center lines on Canons). Selecting the correct white balance. Most studio lights produce a light that is between 5500 and 6000 Kelvin. On most cameras this is around the “flash” setting and the “cloudy” setting. The most accurate method of selecting the proper color temperature is to custom set your white balance each time your lighting condition and/or location changes. Methods and instructions vary from camera to camera but use a gray card, not a white card, no matter what the manual says. The exposure must be accurate before you can get an accurate white balance. Use the same instructions for positioning the gray card as above and set your white balance to the card. Other settings and information. With a modest lighting ratio, correct exposure and correct white balance all other settings on your camera should be fine at their default settings. Most newer digital cameras adjust contrast, saturation, hue and sharpening automatically. This is usually called something like Dynamic Image Optimization or Picture Style Mode. In many cameras the default setting is called Normal which is really Auto. We have seen much better results, switching this to Custom and setting each independent control to normal. Because all cameras handle this differently, please call if you need help with this. Color Space should always be set to sRGB. The most common mistakes. • Auto exposure modes will not work with Studio Lights. • ISO on flash meter does not match ISO on Camera. • Auto White Balance absolutely does not work. • Changing an image processing value like saturation or contrast and forgetting to change it back. • Under exposed is better than over exposed but right on is better than two stops under. 76 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Submitting a Digital Job When submitting a digital job for production, please be sure that all CDs or DVDs are clearly marked with your customer number, job number and job name and that the appropriate production forms are provided. All production forms necessary for digital capture jobs are the same as for film capture. If you are uncertain as to which forms to use, please see the Underclass section or the Youth Sports and Special Events section of this catalog. Job Summaries for Youth Sports and Special Events can be preprinted at no charge based on your order envelope. Please contact Customer Service for more information regarding this service. Images may be submitted on CD or DVD. File Size A properly exposed image with correct White Balance (color temperature) only needs about a 2MB JPG file to make an acceptable 8x10 print. However, if we have to make large adjustments to the image, higher resolution files may improve the final look of your prints. Fine JPG at large file size on some cameras is now approaching a 5MB file. While this is way more image resolution than you need, better to miss with too much resolution than not enough. Image Transfer Many image organizing/transfer softwares convert your original image file. It may just auto rotate, but it may also rename and/or resample your images. We strongly advise that you transfer images from your card directly into a folder on your computer without the aid of any third party software (Windows Explorer only). If you are doing your own image/data matching using software like Camlynx, please disable all file renaming. The most accurate way to ensure data image integrity is to retain the original file name. If you absolutely MUST rename your images, retain the original image file# in the BEGINNING of the new file name. This ensures that Windows still sorts your images in the order photographed. Image Adjustments We request that images come to us in their native state. No sharpening, cropping, color or levels adjustments etc. Every change made to a JPG image is removing data from the image. If you go too far in any adjustment we will not have enough data to “back up” and make the corrections that will provide you with the highest quality product possible. We have found that there is an optimum order to make image adjustments and find that the best results are achieved when we can make all of the adjustments in that order. If you have specific cropping requests, provide a folder on your CD or DVD entitled ‘Cropping Example’ and include a copy of one image from your job that shows us how you would like the images cropped. Remember, that even though we’re printing digitally, we’re still making ‘machine prints’. Should your crop sample fall outside of the normal range, custom cropping charges may apply. Folder Organization Each job needs its own CD or DVD. The CD or DVD should have an ‘Images’ folder. If there was more than one camera at the job, those images need to be separated into folders inside the ‘Images’ folder. If images from a given camera are on more than one card and you use continuous numbering (recommended), you can copy all images from that camera into a single ‘Images’ folder. If your image number resets when you put in a new card then you will need to create subfolders inside the camera folder. If you are supplying data with your job, it needs to be in a folder named ‘Data’. If you are supplying cropping examples they should go in a folder named ‘Cropping Example’. If you provide your paperwork electronically (PDF production forms are available), it should be in a folder named ‘Forms’. See example on following page. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 77 Data Handling We offer several options for data handling on digital capture. How a properly organized CD should look when viewed in Windows Explorer. Submit using Camlynx or other approved image matching software. Provide CD or DVD that includes image files and database along with appropriate production forms. Data Advantage camera cards are recommended with this service if you are not printing your own camera cards or labels. This method offers you the highest degree of control on data and images. Submit with Data Advantage Camera Cards or Labels and we’ll create the text file for you. Student/ Player enrollment data is obtained prior to picture day and submitted to Excel Photo on disk or via email in a TXT, CSV or XLS format. All grades/teams should be contained in the same file (and on the same sheet if CSV or XLS format). Excel Photo will produce either bar coded camera cards or bar coded adhesive labels, based on your request, and print in sort order you have specified and send to you for use on picture day. For sports jobs requiring trading cards, ‘Get Real Series’ magazine covers, PageMates, or engraving for plaques, we recommend labels rather than camera cards so that all data can be captured from the consumer’s order envelope. These would be applied to the players order envelope (outside of the scanable area), and submitted in order photographed with your job. For schools or jobs that require non-data products, camera cards can be used. In both instances, image file#(s) should be recorded on either the camera card or order envelope. Camera cards or labels are billed when they are sent to you for picture day (camera cards - $0.08 ea and Labels - $0.02 ea). For sports and special events jobs see instructions for Digital Slates and Envelopes for details. This method offers a high degree of data control yet minimizes the time you spend preparing the job for the lab. Submit with order envelopes, handwritten camera cards or worksheet and we’ll create the text file for you. This is the quickest way for you to get the job in to us. For sports and special events jobs see instructions for Digital Slates and Envelopes for details. Submit using a Preformatted Microsoft Excel spreadsheet. Upon request, we will provide you with a spreadsheet that contains all required data in the format we need. You enter all information, including image file numbers for every image captured and burn it to CD or DVD with your images. Your data file is used to produce the packages. 78 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Avoiding Extra Charges Images that are improperly named or identified are one of the number one sources for delay. If we must rename or manually match images to your data (whether that be a spreadsheet, envelopes or camera cards), you will be billed for additional charges. We advise that you do not rename your images, but rather, maintain the jpeg name exactly as it came from the camera. If you must rename your images, leave the original jpg number at the beginning of the file name so that images sort in order photographed when we receive them. Do not exceed 12 characters if you must rename images. Please inspect your camera sensor regularly for dust. Retouching for removal of dust spots is an extra unnecessary expense for you, and very time consuming for us. Poorly exposed images. Images captured digitally do not have as much exposure latitude as color negative film. For optimum results, exposure of your images should be within +- 1/3 stop variance. We will print to the best of our ability unless we feel that your images do not fall within what we feel to be a normal or acceptable range. You will be advised should this happen. Custom printing may be required creating additional time in production plus extra charges. Missing images or data. Remember, we need an image for every data record and a data record for every image (data records can be electronic, envelopes or camera cards). Please verify that you have sent all necessary images before shipping your job to us. When sending your job via FTP, be sure to advise as to the number of images that we should receive. If your job is received with missing images or data it creates high potential for errors and extra time in editing. Inconsistent aspect ratio on images. First of all, we really prefer that you not crop or color correct any of your images. When images are submitted pre-cropped and aspect ratio is not maintained, it creates difficulty in printing. Custom cropping may be required creating additional time in production plus extra charges. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 79 Reorders, Add-to Orders & Order Corrections What is a Reorder? A Reorder is defined as any new or additional order placed after your job has shipped. This may be an order placed by the consumer or one that you didn’t record or recorded incorrectly. Reorders may be submitted on either the original reorder form that was included in portrait packages or an Excel Photo Work Order form. They may be sent by mail or fax or submitted online by visiting our website at www.excelphoto.com. Reorder Pricing for Digital Capture Reorders on digital capture jobs using Camlynx or other approved image match software or jobs using Data Advantage Camera cards that are submitted while images are still archived on our network will be priced at original unit costs plus a $2.00 handling charge and postage. Images for jobs received January through June will remain archived through the month of December. Images for jobs received July through December will remain archived through July. What is an ‘Add-to Order? An ‘Add-to’ order is any new or additional order placed on a job currently in production. Order received prior to verification/editing of the job will be added at no additional charge and will be delivered with the job. Orders received after the job has been verified/edited will be subject to a $2.00 handling charge. Please be aware that ‘Add-to’ orders placed after the job has been verified/edited may be shipped separately. What is an Order Correction? An order correction is any order placed on a job already shipped that was inaccurate, missed, incomplete or damaged. Only items not previously billed will be charged on order corrections unless we determine that the error was due to incorrect recording on your part. If so determined, all unit charges, shipping and a $2.00 handling charge will apply. Please submit all order corrections on an Excel Photo Work Order form. You may request Work Order forms as fillable PDF forms so that they may be submitted via email. Please be certain that all information requested in included on the Work Order form and that each Work Order is assigned a unique Work Order number for tracking purposes. Order corrections can also be submitted and tracked online by visiting our website at www.excelphoto.com. The job name and job number used on the Work Order should reference those used on the original production forms sent with the film. Make sure that all information requested on the Work Order form is complete, including what was originally ordered. This allows us to process your order correction faster. It also helps us to determine how the error was made, which will assist us in avoiding future errors. In all cases, bear in mind that any chargeable orders submitted will affect your account balance! Since payment does not accompany the order, it may result in a C.O.D. delivery unless payment is forwarded to us immediately. Keeping a VISA or MC account number on file for billing these items is a good way to avoid the potential for delays or C.O. D. charges. Contact accounting to arrange this payment method. 80 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Making Communication Count Our Customer Service staff’s primary objective is to respond to all of your needs as quickly as possible. Whether you require information on the status of an order in lab, need help in preparing an order for shipment or require assistance in the area of sales and marketing, our goal is to respond to those requests and initiate action the same day. Inform us in advance and communicate your customer’s expectations. The more we know about what you are doing, the better we can meet your needs. Taking a few minutes to advise us of your shooting schedule for the season can avoid unnecessary delay of your order when it arrives. When you have photo dates confirmed, let us know. This is also the time to order necessary paperwork, student ID card designs, computerized camera cards, and custom trading card graphics. Let us know how many subjects you will be photographing, when you will be sending the job, and, if possible, when the school or organization will be disbanding. The information regarding your schedule allows us to plan to ensure maximum efficiency. Direct your call to the proper person. A directory of people you may need to contact has been provided on the inside cover of this catalog. If you are in doubt, just state the nature of your call and it will be directed to the proper person. If you have already spoken to someone regarding a particular question or situation, maintain contact with the same person until your needs have been met or we have redirected your call to someone else. In doing so, you will avoid having to repeat information and avoid confusion or duplication of efforts or orders. If, for some reason your initial contact person is unavailable (and you cannot wait for a return call), be sure to let the person you speak with know that someone is already aware of the situation and what action has been taken and agreements have already been made. Please have all of the necessary information ready. When inquiring about the status of an order, be sure that you provide us with the job name, job number and date the order was sent. If you have specific delivery requirements (such as school closures, annual deadlines, banquet dates, etc.) have those dates, addresses or delivery methods ready. If your inquiry is concerning an order correction or reorder, in addition to the above information, have the Work Order number, individual’s name and order information at hand. When placing an order with Customer Service on the phone, be sure that you have: • Job name • Job number • Individual or group name • Image number or JIP/Sequence Number • Shipping address • What is being ordered (and what was originally ordered and received in the case of an order correction) • Information for trading cards, PageMates or plaques (when applicable) Request a Work Order number for future reference before you complete your call. By having all information at your fingertips when you call, it avoids further interruptions of your already busy schedule. Visit our website at www.excelphoto.com and take advantage of online order forms. Order corrections. late orders and reorders can be sent electronically by using our online work order. You can also track progress of your work orders online. If you don’t have a user name and login, just call Customer Service! All order forms are available to download, or you can contact us by e-mail. Utilize the fax machine. Delays, misunderstandings and time consuming phone calls can be eliminated by proper use of the fax machine. However, be sure that ALL necessary information is faxed at the same time. The fax machine is checked throughout the day and all orders are routed immediately upon receipt. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 81 Sending bits and pieces of information throughout a day (or days) could result in delay, confusion and possible duplication of orders. Please be sure to include a cover sheet with your fax that lets us know how many pages should be included in your transmittal and who should be contacted if there are any problems. When faxing order corrections or reorders, please use an Excel Photo Work Order form (with all requested information complete) or develop a form on your computer system that closely resembles our Work Order. Please be certain that all of the information is legible. Each Work Order should have a unique number that identifies that particular order. Send information such as order corrections, reorders, custom graphic orders for student body cards, trading cards, order envelopes, trading card backs and inquiries regarding the status of orders in lab, which can be handled more efficiently with proper use of the fax. To receive the maximum benefit from the fax machine, please be sure that you provide all necessary information. Try to set up a specific time of day to fax all of your orders at once. Most importantly, be sure that the information you fax to us is complete, legible, and includes accurate catalog numbers and product descriptions. Please Note: We do not recommend faxing artwork for logos, job summaries, school production forms, or any other paperwork required to produce jobs. We still recommend and prefer that all paperwork accompany the original job. Taking a few minutes to advise us of your shooting schedule for the season can avoid unnecessary delays. 82 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Terms, Procedures, Policies, Liability Preparing Your Order For Shipment Order forms and shipping labels can be obtained upon request. Please be certain all materials submitted for processing are properly wrapped and identified. Instructions for preparing the necessary paperwork are provided at the beginning of each section that applies to the products being ordered (see index for specific page reference). A properly completed order form must accompany each order. Excel Photo is not responsible for errors due to orders listed incorrectly on the order form or delays due to digital files received without proper order forms. Payment Terms Unless otherwise agreed upon, all jobs must be prepaid. We reserve the right to send orders C.O.D. without notice if they are received without payment or have balances due. Amounts owed and additional C.O.D. and shipping charges may be added to the final C.O.D. amount. As a result, C.O.D. payments may not correspond to the value of the shipped contents. If an N.S.F. check is received as a C.O.D. payment, we may require future C.O.D. payments to be made by cash or certified check. A 100% prepayment will prevent such C.O.D. charges. In the event that Excel Photo receives an N.S.F. check as payment for an order, an additional charge of $25 will be assessed against the customer’s account. Billing All jobs submitted to Excel Photo must be accompanied by payment unless prior arrangements have been made. VISA and MasterCard are acceptable means of payment or you may request that your orders be shipped C.O.D. Excel Photo invoices an order the day after the order has shipped. Prepayments received with the job will be applied to the invoice at that time. If prepayment does not cover the full invoice amount of your job, the customer is responsible to pay the outstanding balance. Paying the statement balance will ensure that your account remains current. Accounts over 30 days past due are subject to finance charge. Statement Cycle Statements are mailed approximately every three weeks. The statement will reflect all payments and invoices that have occurred since the last statement cycle. However, if prepayments have been posted, but the job has not yet been invoiced, the statement will show as a credit balance. Subtracting the prepayment amount from the statement balance will give you a more accurate balance on the account. When the statement shows a positive amount due, this balance is due and payable upon receipt of statement. In Case Of Errors Or Questions About Your Account If you think your account balance is wrong, or if you need more information about a specific transaction on your account, please contact our office immediately. You are responsible to pay all invoiced charges unless you bring an error to our attention. Shipping Policy If the value of your job is $500.00 or greater AND you have an adequate credit balance at the time of shipping to cover the cost of your job, UPS Ground shipping will be free anywhere inside the continental United States. Shipping will be charged on any job shipped outside the continental United States, jobs valued less than $500.00 or on jobs paid by VISA, MasterCard or shipped with a balance due. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 83 Rights To Graphics / Price Change Notification All graphic designs, layouts and materials produced by Excel remain the sole property of Excel. Any fees charged regarding such services and materials do not transfer the rights of ownership. Price Changes: We reserve the right to change prices and product lines at any time without notice. Such changes will be made only when forced by circumstances beyond our control. Promotional Samples Excel Photo encourages the use of sample products in presentations & mailings. We also recommend that you display samples of your own work at each shoot. To assist you, we have adopted the following sample print policy: All sample prints within reasonable quantities ordered from July 1 through August 1 and from January 1 through February 15 will be free! Please order promotional samples well in advance. In order to take advantage of this free offer, the following criteria must be met: Sample prints must be ordered as a separate job and you must select and provide a cut negative or image file for each sample. Normal production schedules will apply on all promo sample orders. Upon request, Excel will file your sample images for future use. All Sample Prints Ordered From July 1st - August 1st / January 1st - February 15th Will Be Free! Graphics setup, plaques, posters and shipping charges will be billed at regular prices. Samples not meeting the sample criteria or those ordered at any other time than the promotional period above will be subject to full price billing and possible delays in production. Avoiding Extra Time Charges Extra time charges can often be avoided by good planning and proper maintenance of your equipment. We realize that there will be the exceptional occasion that will create special handling situations. Please notify us if you are aware of any problems before your job arrives. In order to minimize these situations and to protect the careful, well-organized photographer, Excel Photo reserves the right to add extra production days and/or extra time charges should your job require special handling. It will be left to the discretion of the lab as to whether or not these charges will be incurred. All extra time charges are billed at the rate of $25.00 per hour with a minimum one (1) hour charge. The following are some circumstances that would result in extra time charges: Paperwork The number one reason for delays in production is inadequate paperwork! We cannot stress enough the importance of complete and accurate production forms. If you lack the proper forms, call us to have them faxed or sent to you as fillable PDF forms or download them from our website (www.excelphoto.com), then request that a supply of forms be sent to you. Please be certain that you use current and complete catalog numbers to avoid errors in your order. While copying data from last year’s paperwork may save you time in preparation, it could lead to confusion or delay of your order once the job reaches the lab. Excel Photo cannot be responsible for delays or errors caused by incomplete or inaccurate paperwork. When preparing your paperwork, please try to keep in mind two very important things: 1. We weren’t there with you when you booked or photographed the job! 2. We want things to go just as smoothly as you do! 84 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Please make sure that your paperwork is complete, concise & provides all information necessary to produce and deliver your job in the manner you’ve promised to your customer. If your job is received without the proper paperwork, production CANNOT commence! Instead, you will be notified immediately that your order is being held pending necessary paperwork. Should your paperwork have to be completed or rewritten by Excel Photo staff, you will be charged Extra Time Charges with a minimum one (1) hour charge. Additionally, your job may be delayed until our staff finds available time in their schedule to complete your paperwork for you. Copies of the proper paperwork will then be mailed to you with an explanation that future jobs may be returned if received incomplete or illegible. Excel Photo will not be responsible for errors in jobs received without proper paperwork. If you have any question about how to submit your order or how to properly complete your paperwork, please contact our Customer Service Department. Samples and instructions for most forms are included in this catalog. Some paperwork can be preprinted based on your order envelope.* We will be happy to take the time to walk you through your paperwork to ensure that there are no unnecessary delays. * Excel Photo takes every precaution to avoid errors when preparing preprinted paperwork based on your envelope. However, we cannot be responsible for errors due to paperwork with inaccurate information. Please be sure to verify accuracy before submitting jobs. Digital Images Images that are improperly named or identified are one of the number one sources for delay in digital capture. If we must rename or manually match images to your data (whether that be a spreadsheet, envelopes or camera cards), you will be billed for additional charges. We advise that you do not rename your images, but rather, maintain the jpeg name exactly as it came from the camera. If you must rename your images, leave the original jpg number at the beginning of the file name so that images sort in order photographed when we receive them. Do not exceed 12 characters if you must rename images. Please inspect your camera sensor regularly for dust. Retouching for removal of dust spots is an extra, unnecessary expense for you, and very time consuming for us. Poorly exposed images: Images captured digitally do not have as much exposure latitude as color negative film. For optimum results, exposure of your images should be within ± 1/3 stop variance. We will print to the best of our ability unless we feel that your images do not fall within a normal or acceptable range. You will be advised should this happen. Custom printing may be required, creating additional time in production plus extra charges. Missing images or data: Remember, we need an image for every data record and a data record for every image (data records can be electronic, envelopes or camera cards). Please verify that you have sent all necessary images before shipping your job to us. When sending your job via FTP, be sure to advise as to the number of images that we should receive. If your job is received with missing images or data, it creates high potential for errors and extra time in editing. Inconsistent aspect ratio on images: First of all, we really prefer that you not crop or color correct any of your images. Instead, we recommend that you provide a “crop sample” image with your job. When images are submitted pre-cropped and the aspect ratio is not maintained, it creates difficulty in printing. Custom cropping may be required, creating additional time in production plus extra charges. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 85 Graphics When different styles or types of magazine covers, trading cards or student body cards are combined on the same job, they must be printed on different set-ups. This requires additional time for the editors to properly identify each setup and for the printer operator to accommodate each change. We recommend separating jobs if multiple designs are required. Products Not Offered in the Catalog - Modified Products Excel Photo will always try to accommodate all of your needs if they are within our capabilities. Please call Customer Service if you have special needs that are not described in this catalog. Excel reserves the right to modify and improve our products as our ability to meet the needs of today’s changing market expands and grows. 86 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 87 88 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 89 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 SAMPLE FORMS Forms + Summaries + Work Orders Sample Work Order Form Use for reorders, late orders, & order corrections on jobs that have already shipped to you. Need production forms in a hurry? Call Customer Service to request digital forms or download from our website 90 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Production Form For use with school, dances, and proms Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 91 Sample Graphic Form for Plaques Graphic Order Form For Tribute, ASP & MVP Plaques Page _________of _________ For Lab Rec’d Use Date: Job Name: Customer # WO # Job# PLAQUE TYPE PLEASE - ONLY 1 TYPE PER PAGE TRIBUTE Coach/Sponsor 9x11 Wood ALL STAR MVP/SCHOLASTIC 3x5 Ind./5x7 Team 5x7 Individual 9x11 Wood w/ plexi-glass and engraved aluminum plate w/ plexi-glass and engraved aluminum plate 9x11 Black Marble 9x11 Black Marble w/ plexi-glass and engraved aluminum plate w/ plexi-glass and engraved aluminum plate 9x11 Wood w/ plexi-glass and engraved aluminum plate 9x11 Black Marble w/ plexi-glass and engraved aluminum plate Home Plate GRADUATION 9x11 Wood w/ plexi-glass and engraved aluminum plate 9x11 Black Marble w/ plexi-glass and engraved aluminum plate 9x13 Deluxe Plaque Double black brass on gold plate, w/ gold aluminum plate behind photo CUSTOM Specify _____________________________ Must be pre-arranged with customer Service Information that is to remain the same from plate to plate: Line # _____ Thank You To Our Coach Sponsor Thank You For Your Support Sponsorship Line # _____ Organization/League Name:____________________________________________________________________ Line # _____ Year _________ Note: If line # is not specified, Excel will arrange as “Thank You, “Sponsor or Coach”, “Organization”, and then Year”. Information that varies from plate to plate: Line # Line # Line # Line # Line # JPG # ROT # QTY JPG # ROT # QTY JPG # ROT # QTY JPG # ROT # QTY JPG # ROT # QTY Please type or print. 92 Line # Line # Line # Line # Line # JPG # ROT # QTY JPG # ROT # QTY JPG # ROT # QTY JPG # ROT # QTY JPG # ROT # QTY We can not be responsible for illegible copy. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 plqorder 1/13/2012 Sample Job Summary Contact customer service to create your job summary from your order form. EXCEL Date Rec'd__________________ Trading Card Info Rec'd JOB SUMMARY PHOTO Job Name:___________________________________________________ Image Storage Media: (Enter Job Name exactly as you wish it to appear on Trading Cards, Magazine Cover, Engraving and PageMates) CD/DVD(s) Qty: RE40 Other(specify): Please send two copies to lab with film or CD. We cannot be responsible for errors due to incorrect or incomplete paperwork. Film Size: Cat # Pack Description of Package PK1 PK2 1 2 PK3 3 1~8x10 PageMate, 2~5x7 Individual, 8~Trading Cards, 1~Standard Magnet, 1~Standard Button 1~8x10 PageMate, 8~Trading Cards 1~8x10 PageMate, 4~Wallet Photos, 2~Night Lights Magnets PK4 pmv.n mm35 b.asp tc8.d d.mvp cald18 combohp mgt2hp btn2hp gmtkt funpak 5g 5in wal4 PK19 mag TNSC 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 1~5x7 Individual, 1~3x5 Individual, 4~Wallet Photos 1~8x10 PageMate 1~3x5/5x7 Memory Mate 1~Black Marble All Star Plaque 8~Trading Cards 1~Walnut MVP Plaque 1~8x10 Calendar 1~(ea)night lights Magnet, night lights Button 2~night lights Magnets 2~night lights Buttons 2~Game Tickets 1~Fun Pack 1~5x7 Night Lights Titled Group 1~5x7 Individual 4~Wallet Photos 2~3x5 Individual 1~Night Lights Magazine Cover 1~Title Group setup - Data Pull product Qty Attach 'Notes to Lab' for any special instructions. League/Organization Magazine Cover Title: Name for all products: ____________________________ ____________________________________ Trading Card Style or Custom Info 75____ Sport:____________Color Code:___ (default is black) ____________________________ Theme Line Design: Custom Card Ordered in Advance? _____NIGHT LIGHTS__________ Yes No 3-5 Day Delay if FTP Image Qty: Flash Drive(s) Qty: Customer #:___________ Job#:_______________________ Qty Rolls: Cost Per Total $ 14.98 $ 9.50 $ $ - $ 7.79 $ - $ 3.10 $ 2.50 $ 2.80 $ 12.03 $ 7.00 $ 11.74 $ 5.36 $ 4.05 $ 4.05 $ 4.05 $ 2.55 $ 5.83 $ 0.88 $ 1.35 $ 1.35 $ 1.36 $ 3.85 $ 3.00 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ - $ - $ - TOTAL DUE Shipped Comments SHIPPING INFORMATION Name: Ron Espersen, Photographer Address: 475 Riggs N.W. City/State: Salem, OR 97304 Ship via Customer Pickup UPS Ground Ground UPS UPS 3 Day UPS 2 Day UPS Next Day First Class Mail Other(specify):___________________________________________ not preordered Trading Card Design: __________________ ( Only if different than theme line design) RE40-5 LL/YS Last Modified: 2/14/2012 Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 Entered By: tjb 93 Sample Group Production Form & Graphics Information Need production forms in a hurry? Call Customer Service to request digital forms. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 94 Sample Composite Work Order A complete, legible Composite Work Order form must accompany each composite job before production can begin. All forms are available upon request. Remakes due to illegibility or interpretive errors will be produced as quickly as possible at the customer’s expense. Need production forms in a hurry? Call Customer Service to request digital forms. Excel Photo, Inc. • 1750 Salem Industrial Dr. NE, Salem, OR 97301 • 1-800-922-3686 95
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