WIRELESS
LANDLINE
Features User Guide
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Table of Contents
Overview
How to configure your Wireless Landline feature settings.........................................................1.
MySpark..............................................................................................................................................1.
Using Quick Dial Codes...................................................................................................................1.
Feature Description
Automatic Call Back..........................................................................................................................2.
Call Barring.........................................................................................................................................2.
Call Blocking......................................................................................................................................3.
Caller Display.....................................................................................................................................3.
Call Diversion/Call Forward.............................................................................................................3.
Call Divert my number in the event of a power outage..............................................................3.
Call Waiting........................................................................................................................................4.
Directory Listing.................................................................................................................................4.
Hide My Number...............................................................................................................................4.
Last Number Redial...........................................................................................................................4.
Simultaneous Ring............................................................................................................................4.
Voicemail............................................................................................................................................5.
3-Way Calling.....................................................................................................................................5.
Quick Dial Codes
Included Features..............................................................................................................................6.
Talker/Advanced Features...............................................................................................................6.
Connector/Premium Features.........................................................................................................7.
What else you should know
How to check your feature pack......................................................................................................8.
How to order a feature pack............................................................................................................8.
Power Outages and Availability of Emergency Call Services.....................................................8.
Support...............................................................................................................................................8.
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How to configure your Wireless Landline feature settings
Some of the Wireless Landline features require you to activate them. You can do this via MySpark or by using the quick
dial codes listed on page 7 of this guide.
Note: Simultaneous Ring must be setup and managed via MySpark. There are no quick dial codes that can be used to
setup and activate this feature.
MySpark
You can view your current settings by logging in to MySpark (spark.co.nz/myspark), selecting Products and Services and
then Landline in the navigation bar.
Using Quick Dial Codes
A quick dial code is a short numeric code that you can enter into your phone to configure some features.
A full list of quick dial codes can be found on page 7 of this guide.
To use a quick dial code:
1. Dial the appropriate code on the phone followed by the # key.
2. Listen to the prompt and enter any additional values that may be required.
For example – to hide your number, press *26#. You’ll then hear an automated confirmation message.
“Your calling line ID blocking service is now set to hide your identity. Thank you”.
1.
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Feature Descriptions
Automatic Call Back
Automatic Call Back allows you to call back the last person who called you, even if the call wasn’t answered. To activate
this feature use quick dial code: *69# or 1469#.
Note: The Automatic Call Back will fail if the calling number is unavailable or withheld/restricted.
Call Barring
Call Barring allows you to restrict outgoing calls from your phone and stop people making chargeable calls
from your phone.
The Call Barring options include:
• All calls allowed.
• Don’t allow calls to National, Mobile, International or 0900 numbers.
• Don’t allow calls to International numbers.
• Don’t allow calls to Mobile, International or 0900 numbers.
• Don’t allow calls to 0900 numbers.
Note: Only one option/setting can be selected at a time.
To activate Call Barring use quick dial code *80 (or 1480) followed by one of the profiles (between 0-4 as per the
below table), and the 4-digit PIN code followed by the # key.
For example - to activate the All calls allowed profile dial *80 0 1212#.
Note: The default pin is set to 1212. You can change your PIN code via MySpark.
Profile Number
Profile Name
Profile Description
0
All calls allowed
No call restrictions applied.
1
Only allow calls to local numbers
National, International, mobile, 0900, directory
assistance (018 & 0172) and audio conference
(0830xy) calls are barred.
All other calls including but not limited to local, 0800,
quick dial codes, voicemail, and emergency services
are allowed.
2
Don’t allow calls to International
numbers
Only International and International directory
assistance (0172) calls are barred.
All other calls including but not limited to National,
National directory assistance (018), mobile, local, 0800,
0900, quick dial codes, voicemail, audio conference
(0830xy) and emergency services are allowed.
3
Don’t allow calls to Mobile,
International or 0900 numbers
Only mobile, International, International directory
Assistance and 0900 calls are barred.
All other calls including but not limited to National,
directory assistance (018) local, 0800, quick dial
codes, voicemail, audio conference (0830xy) and
emergency services are allowed.
4
Don’t allow calls to 0900 numbers
Only 0900 calls are barred. All other calls including
but not limited to International, National, directory
assistance, local, 0800, quick dial codes, voicemail,
audio conference, and emergency services
are allowed.
2.
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To deactivate Call Barring dial *80 (or 1480), 0, the 4-digit PIN code followed by the # key. For example - to deactivate
the All calls allowed profile dial *80 0 1212#.
If an incorrect PIN is entered 10 consecutive times, Call Barring activation and deactivation will be locked for 5 minutes.
You can reset your PIN via MySpark.
Note: Call Barring will impact the Divert My Number when unreachable, Call Diversion, and Simultaneous
Ring features if these features are configured with the destinations that are blocked by the Call Barring feature.
For example, if you set up Call Barring to block mobile numbers, your Simultaneous Ring to a mobile number
feature will be blocked as well.
Call Blocking
Call Blocking allows you to:
• Block all incoming calls.
• Block all incoming private calls.
• Block all incoming calls with unavailable number.
• Block all incoming calls, excluding specific phone numbers (up to five numbers).
• Block only specific phone numbers (up to five numbers).
Set up Call Blocking via MySpark.
Caller Display
Caller Display allows you to see the phone number of the person calling you before you answer.
Note: This feature has no user control option. It requires a capable phone with a caller ID display screen.
Call Diversion/Call Forward
Call Diversion/Call Forward gives you the ability to divert your incoming calls to another landline, a mobile, or even
an overseas number. There are four ways you can do this:
1. Immediate Call Diversion – all your calls go to the number you’ve chosen;
2.Call Diversion if not answered – the call goes to your phone first. If there’s no reply after preconfigured time,
your call will diverted to another number;
3. Call Diversion if busy – calls are only diverted if the phone is busy;
4.Selective Call Diversion – only calls from selected numbers you have chosen will be diverted. You can specify
up to 12 numbers to divert. You can also choose to divert calls from private numbers or when the calling
number is unavailable.
You can control your Call Diversion settings via MySpark or by dialling the quick dial codes below:
• To activate Immediate Call Diversion and set up the destination number, dial *17# or 1417#. Dial #17# or 1517#
to deactivate it.
• To activate Call Diversion if not answered and set up the destination number, dial *16# or 1416#. Dial #16#
or 1516# to deactivate it.
• To activate Call Diversion if busy and set up the destination number, dial *15# or 1415#. Dial #15# or 1515#
to deactivate it.
• To activate Selective Call Diversion, dial #76# or 1576#. Dial #77# or 1577# to deactivate it. Before you can
start Selective Call Diversion, you need to set up your selection criteria via MySpark, i.e. you need to specify the
numbers from which you want to divert the calls, and the destination for the diverted calls.
Call Divert my number in the event of a power outage
Call Divert my number in the event of a power outage allows you to divert your calls if your Wireless Landline phone
number is unreachable due to the event of a power or network outage.
You can configure the destination phone number and activate this feature via MySpark or by pressing *94# (or 1494#)
on your phone. You will be prompted to enter the destination number where your diverted calls will be redirected to.
You can deactivate this feature in MySpark or by pressing #94# (or 1594#) on your phone.
3.
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Call Waiting
Call Waiting lets you know when someone is calling while you’re on a call.
If your Call Waiting service is turned on and you receive a call while you are on another call, you will be notified by a
series of audible beeps and the calling number will be displayed (if your phone is capable of Call Waiting CLI display).
To drop the first call before answering the second call, just hang-up (using the switch hook or flash button) and you will
be connected to the second call.
To answer the second call without dropping the first call, just press the switch hook or flash button and 2 on your phone
to place the first party on hold.
To toggle between calls, simply press the switch hook or flash button and 2.
You can activate or deactivate this feature via MySpark or by using a quick dial code: *43# or 1443# to activate
or #43# or 1543# to deactivate.
You can deactivate Call Waiting on a permanent basis by dialling #43# (or 1543#) from your phone or for the next call
only by dialling *70 (or 1470) followed by the number you want to call.
To re-activate Call Waiting after deactivating it permanently, dial *43# (or 1443#).
Directory Listing
A Directory Listing means your phone number will appear in the White Pages (both printed and online) and be available
through 018 Directory Assistance.
If you prefer you can also opt for a Non-Published Listing which means your phone number will not be published in the
White Pages but will be available through 018 Directory Assistance, or a Confidential Listing, which means that your
phone number will not be published in the White Pages or be available through 018 Directory Assistance.
With a Confidential Listing, your number will also be hidden when you ring someone.
To request a Non-Published Listing or Confidential Listing please ring our call centre on 0800 800 123.
Hide My Number
Hide My Number allows you to hide your number when you make outbound calls. You can do this on a permanent
basis or call by call. When you hide your number it will come up as “No caller ID” or “Unknown” when you ring someone.
You can control this feature using quick dial codes or via MySpark.
To hide your number for one call only, dial 197 (or 0197) followed by the number you are calling.
To hide your number permanently, dial *26# (or 1426#).
To override this feature, dial 196 (or 0196) followed by the number you want to dial.
Note: There is no quick dial code available to deactivate this feature. You can do this via MySpark.
If you applied for a Confidential Listing or a Permanent Number Withhold at the time of the service installation,
you need to ring Spark on 0800 800 123 to cancel this feature.
Last Number Redial
Last Number Redial allows you to redial the last number you called using a quick dial code: *28# or 1428#.
Note: You can also redial the last number you called using the redial button on your phone if your phone
supports this function.
Simultaneous Ring
Simultaneous Ring means incoming calls ring on your Wireless Landline phone number and up to 5 other numbers
(including mobiles) at the same time. This way you’ll never miss a call. The first phone to be answered will be
the one connected.
You can select an option not to ring the additional numbers if you are already on the phone.
You can activate the Simultaneous Ring feature via MySpark.
Note: The Simultaneous Ring numbers you select must be NZ numbers (inc. mobiles).
Any calls answered on non-Spark mobiles will have normal call charges applied.
For business customers, the call charges for Simultaneous Ring will be based on the number where the call is
answered and your call plan.
4.
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Voicemail
Voicemail allows you to divert incoming calls to your voicemail if you cannot answer the call.
If you used the Call Minder service with your standard copper line, your voicemail settings will remain the same,
including greetings and saved messages. The only exception is the number of times your phone will ring before
voicemail answers. To set the number of rings, dial *39# or 1439# from your phone, and you will be prompted to
enter the number of rings.
If you are new to this service, you need to set up your voicemail box:
1.Dial 122 or 083210 from your Wireless Landline.
2.Enter 1234 (this is the default PIN).
3.Enter a new PIN (Choose Optional PIN on or off).
4.Record your greeting: Callers will hear this.
To retrieve your messages from your Wireless Landline:
1.Dial 122 or 083210.
2.Enter PIN if prompted.
3.Press # to listen to your messages.
To retrieve your messages from another phone with call minder or voicemail:
1.Dial 122 or 083210 (mobile call charges may apply).
2.Press ** then enter your mailbox number (your phone number without the 0 for the area code, i.e. 91234567).
3.Press #.
4.Enter PIN.
5.Press # to listen to your messages.
To retrieve your messages from overseas:
1.Dial the International Access Code for the country you’re calling from (International call charges may apply).
2.Dial 64 83 083210 and wait for the message.
3.Enter your mailbox number (your phone number without the 0 for the area code, i.e. 91234567).
4.Press #.
5.Enter PIN.
6.Press # to listen to your messages.
To stop sending the call to voicemail, dial #25# or 1525#. To send all calls to voicemail, dial *25# or 1425#.
To stop sending busy calls to voicemail, dial #84# or 1584#. To send busy calls to voicemail, dial *84# or 1484#.
To stop sending unanswered calls to voicemail, dial #85 or 1585#. To send unanswered calls to voicemail,
dial *85# or 1485#.
You can set up the number of rings for the unanswered call timer by dialling *39# or 1439#. Please note that this setting
is also used for Call Diversion if not answered.
Note: You cannot change the number of rings using the 122 or 083210 menu, you need to use quick dial code *39#
or 1439# for this.
To know whether someone has left you a voicemail, simply pick up the phone and listen for the dial tone.
If you hear an interrupted dial tone (stutter tone), then someone has left a message and you can dial the
voicemail system (083210) to listen to it.
Currently visual message waiting indication is not supported (e.g. the indicator light on your phone).
3-Way Calling
3-Way Calling lets you bring people in three different locations together to share in the same phone call.
You can also conference in another party if you are currently on a call.
To make a 3-Way call, you need to dial the first person, wait for them to answer, then use the switch hook or flash button
on your phone to put them on hold while you contact the third person. Once the third person has answered, press the
switch hook or flash button and 3 on your phone.
5.
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Quick Dial Codes
Included Features
Feature
Quick dial code
Automatic Call Back
*69# or 1469#
Automatic Call Back – Number Deletion
#92# or 1492#
Call Divert My Number if Unreachable – activate and set up the destination number
*94# or 1494#
Call Divert My Number if Unreachable – deactivate
#94# or 1594#
Call Divert My Number if Unreachable – check status
*63# or 1563#
Hide My Number activate – always
*26# or 1426#
Hide My Number activate – per call
197 + destination number or
0197 + destination number
Hide My Number deactivate – per call
196 + destination number or
0196 + destination number
Last Number Redial
*28# or 1428#
Talker/Advanced Features
Feature
Quick dial code
Call Barring – activate
*80 (or 1480) + Profile Number
+ PIN#
Call Barring – deactivate
*80 (or 1480) + 0 + PIN#
Call Barring – check status
*81# or 1580#
Immediate Call Diversion – activate and set up the destination number
*17# or 1417#
Immediate Call Diversion – deactivate
#17# or 1517#
Immediate Call Diversion – check status
*21# or 1521#
Call Diversion if Busy – activate and set up the destination number
*15# or 1415#
Call Diversion if Busy – deactivate
#15# or 1515#
Call Diversion if Busy – check status
*67# or 1567#
Call Diversion not Answered – activate and set up the destination number
*16# or 1416#
Call Diversion not Answered – deactivate
#16# or 1516#
Call Diversion not Answered – check status
*61# or 1561#
Selective Call Diversion – activate
#76# or 1576#
Selective Call Diversion – deactivate
#77# or 1577#
No answer timer set up/number of rings (shared with call diversion timer)
*39# or 1439#
Call Waiting – activate
*43# or 1443#
Call Waiting – deactivate
#43# or 1543#
Call Waiting – cancel for your next call only
*70 or 1470 followed by the
destination number
Call Waiting – check status
*42# or 1542#
6.
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Connector/Premium Features
Feature
Quick dial code
Voicemail
Retrieve voice messages
122 or 083210
Send all calls
*25# or 1425#
Stop sending all calls
#25# or 1525#
Send busy calls
*84# or 1484#
Stop sending busy calls
#84# or 1584#
Send unanswered calls
*85# or 1485#
Stop sending unanswered calls
#85# or 1585#
No answer timer set up/number of rings (shared with call diversion timer)
*39# or 1439#
Clear voice message waiting indicator
*99# or 1499#
7.
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What else you should know
How to check your feature pack
You can check your current feature pack and settings at MySpark – spark.co.nz/myspark
How to order a feature pack
Your Wireless Landline service includes a Standard feature pack. You can upgrade to the Talker/Advanced or
Connector/Premium feature packs via MySpark – spark.co.nz/myspark
Power Outages and Availability of Emergency Call Services
Emergency 111 calls will not be possible in the event of a service outage, power failure or disruption.
An uninterrupted power source (UPS) is recommended to keep your voice and broadband service working
in the event of an expected or unexpected power outage. A suitable UPS can be sourced from Infortek Ltd:
infortek.co.nz/index_files/Solution_Centre.htm
Note: For UPS requirements, please call Infortek Call Centre at 0800 215 296 or go to the Infortek website.
We recommend keeping a charged mobile phone for calling during an outage.
Support
For Voice service faults:
Residential Customers: Dial 123 from fixed phone or *123 from mobile phone
Business Customers: Dial 126 from fixed phone
SPA2907
Fault service hours are:
Monday - Sunday 08:00am to 08:00pm
Note: If you experience a problem with your Wireless Landline service, try restarting your Wireless Landline device by
turning it on and off.
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