CA CONFIDENTIAL & PROPRIETARY
FAQs for CA Virtual Performance for
Infrastructure Managers and CA Systems
Performance for Infrastructure Solutions
This document is designed to help CA Global Partners and CA Global Partner Sales Teams understand and
answer questions related to the following products:
CA Virtual Assurance for Infrastructure Managers
CA Systems Performance for Infrastructure Managers
This document is strictly CA confidential and proprietary.
If you have any questions on this content, please contact the CA Technologies Partner Team.
Product Overview
1. What is CA Virtual Assurance for Infrastructure Managers?
CA Virtual Assurance for Infrastructure Managers is an add-on solution to CA’s Infrastructure Management
products, including Spectrum and eHealth, which may help customers to extend their management
capabilities beyond physical infrastructure to include virtual infrastructure.
2. What is CA Systems Performance for Infrastructure Managers?
CA Systems Performance for Infrastructure Managers is an add-on solution to CA’s Infrastructure
Management products, including Spectrum and eHealth, which may help customers to perform physical
systems/operating system monitoring.
NOTE: Both CA Virtual Assurance for Infrastructure Managers and CA Systems Performance for Infrastructure
Managers includes equal basic software, user interface etc. The customers have the flexibility to license one or
the other or both. Based on their licensing, the customers are either entitled to virtual management or OS
management or both.
3. When do customers buy CA Virtual Assurance for Infrastructure Managers and CA Systems Performance
for Infrastructure Managers?
Customers would purchase CA Virtual Assurance for Infrastructure Managers when:
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They have a virtualized environment like VMware (or Microsoft Hyper V, Solaris Zones or IBM LPAR).
It may help customer to get a consolidated view of their virtualized hosts and all the layers of virtual
environment, including physical to virtual (P2V) relationships.
Copyright © 2012 CA. All rights reserved. CA confidential and proprietary information for CA internal use only. No unauthorized copying or distribution permitted.
Customers would purchase CA Systems Performance for Infrastructure Managers when:
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They have a virtualized environment and they want deeper visibility (e.g. processes, log monitoring) of
the Virtual Machines (VMs) running inside the virtualized environments. This may help customers
monitoring of Operating Systems like Windows, Linux or UNIX.
-
They need to monitor non-virtualized servers running Operating Systems like Windows, Linux, and
UNIX, etc.
With the proliferation of Virtual infrastructure, customers commonly want both virtual monitoring and deeper
monitoring of guest operating systems. In this case they will buy both products together.
4. How are these products licensed? Describe the licensing model.
CA Virtual Assurance for Infrastructure Managers and CA Systems Performance for Infrastructure Managers
are licensed “per physical socket” of the virtualized hosts.
The definition of a “physical socket” is as follows:
The CA Software is licensed by the number of Physical Sockets. A “Physical Socket” means an electrical
component attached to a printed circuit board (“PCB”) and electrically interconnects a central processing unit
(“CPU”) and PCB. A CPU is the specialized integrated circuit that executes binary programs and performs most
logical functions or calculations. One physical CPU may have up to twelve (12) processing cores.
5. I see the definition but what does “socket” really mean? How do I count the sockets?
CA is asking how many physical processors are present inside a server. Any “sockets” that contain the
processors should be counted towards licensing.
6.
So really, you are just counting physical processors inside the physical server?
Correct. We just want to differentiate “processors” that are used for Wily / APM licensing from “processors”
counted for these Virtual Assurance products. By counting ours as “sockets” we eliminate any confusion.
7.
What are the prices per socket?
Contact your Partner Account Manager for the latest pricing information.
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Copyright © 2012 CA. All rights reserved. CA confidential and proprietary information for CA internal use only. No unauthorized copying or distribution permitted.
8.
Can the customer mix and match the sockets for virtual and physical/OS monitoring?
No, since we have separate SKUs for virtual and physical/OS monitoring, they cannot use licenses from one to
do the other.
9.
Can you provide a real-world pricing scenario?
For Illustration Only
Virtual-Only Purchase Scenario
The customer has an environment with 50 virtualized hosts each containing 4 physical sockets (aka CPUs) with
fewer than 12 cores each. They have a total of 600 virtual machines. The customer already licenses Spectrum
and eHealth.
What to Order: 200 CA Virtual Assurance for Infrastructure Managers.
Why: The customer has a total of 200 sockets to be monitored; therefore they require a quantity of 200
sockets.
Virtual and OS Monitoring Scenario
The customer has an environment with 40 virtualized hosts each containing 4 physical sockets (aka CPUs) with
fewer than 12 cores each. They have a total of 450 virtual machines. The customer already license Spectrum
and eHealth and they want to manage the virtual environment, as well as rich systems performance
management, within the virtual machines (log file monitoring, process monitoring, etc.).
What to Order: 160 CA Virtual Assurance for Infrastructure Managers and 160 CA Systems Performance for
Infrastructure Managers.
Why:
The customer has a total of 160 sockets for which they want both virtual monitoring and
physical OS monitoring within the VMs.
Non-Virtual Environment - OS Monitoring
The customer has no virtual environment but is interested in monitoring the UNIX servers that are running
critical business applications. They have 60 UNIX servers, with each server having 2 processors. In addition,
they have 200 Windows servers, also with 2 processors each. They want to monitor all of these servers for
Operating Systems metrics, including CPU, memory, disk, log files, processes, etc.
What to Order: 520 CA Systems Performance for Infrastructure Managers.
Why:
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The customer has a total of 520 sockets (120 on UNIX servers and 400 on Windows servers).
Copyright © 2012 CA. All rights reserved. CA confidential and proprietary information for CA internal use only. No unauthorized copying or distribution permitted.
10.
I have an existing CA SystemEdge customer. Are they entitled to CA Systems Performance for
Infrastructure Managers?
Yes, existing CA SystemEdge 4.x customers who are current on maintenance are eligible for CA Systems
Performance for Infrastructure Managers r12.x. These customers can go to support.ca.com and should see
release r12.x under their currently licensed products.
These customers are entitled to OS monitoring capabilities, user interface, and the associated configuration
and deployment features available in r12.x of CA Systems Performance for Infrastructure Managers.
However, current CA SystemEdge customers will not be entitled to virtual management capabilities as these
were not available in the original SystemEdge product. They will have to license CA Virtual Assurance for
Infrastructure Managers licenses in order to do virtual management.
11.
The Customer has an existing CA Virtual Performance Management (CA VPM) customer. Are they
entitled to CA Virtual Assurance for Infrastructure Managers?
Yes, existing CA VPM 11.x customers who are current on active maintenance are entitled to CA Virtual
Assurance for Infrastructure Managers r12. These customers can go to support.ca.com and should see release
r12 under their currently licensed products.
These customers are entitled to the virtual monitoring capabilities, user interface, and the associated features
available in the CA Virtual Assurance for Infrastructure Managers product.
If your CA VPM customer also licensed OS monitoring (CA SystemEdge) licenses under CA VPM licensing
model, then they are also entitled to CA System Performance for Infrastructure Managers.
12.
Is there a conversion of existing CA SystemEdge licenses to new CA Systems Performance for
Infrastructure Managers?
Yes. Current SystemEdge customers can convert their existing licenses to CA Systems Performance for
Infrastructure Managers. Please contact your Partner Account Manager for information on the conversion.
Also, please note that the existing CA SystemEdge codes will remain active so existing customers can continue
to renew their CA SystemEdge licenses under existing codes. The new capacity can be bought with new codes.
13.
Is there a conversion of existing CA VPM licenses to the new CA Virtual Assurance for Infrastructure
Managers?
Both CA VPM and CA Virtual Assurance are based on processors / sockets, so conversion is one to one.
14.
What happened to Service Availability, is it still available?
Yes, Service Availability capabilities (now called Service Response Monitoring) are still packaged with CA
Systems Performance for Infrastructure Managers r12.x, but they are not available as a stand-alone.
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Copyright © 2012 CA. All rights reserved. CA confidential and proprietary information for CA internal use only. No unauthorized copying or distribution permitted.
15.
How do I license the Service Availability capabilities in r12?
There are no separate product codes for licensing Service Availability. As long as the server is licensed for CA
Systems Performance for Infrastructure Manager r12.x, your customers can use Service Availability
capabilities.
16.
What happened to CA ASM product?
CA ASM product went through End of Life (EOL) on 31 Dec 2011. It is not available for sale to new customers.
We recommend that ASM customers migrate to CA Virtual Assurance for Infrastructure Managers. We plan to
support some high demand cluster platform in VA-IM in the future.
17.
Can CA ASM customers convert to CA VPM or CA VA-IM?
Yes. Current ASM customers can convert their existing licenses to either CA VPM or CA VA-IM. Contact your
Partner Account Manager for information on the conversion.
Online Resources:
CA Virtual Assurance for Infrastructure Managers
CA Systems Performance for Infrastructure Managers
CA Partner Portal
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Copyright © 2012 CA. All rights reserved. CA confidential and proprietary information for CA internal use only. No unauthorized copying or distribution permitted.