Solabs Users Conference:
Demand More From Your Data Center Provider
Ryan Parks, Account Executive Iron Mountain
May 7, 2015
© 2014 Iron Mountain Incorporated. All rights reserved. Iron Mountain and the design of the mountain are registered trademarks of Iron Mountain Incorporated.
All other trademarks and registered trademarks are the property of their respective owners.
Agenda
• About Iron Mountain &
SOLABS’ Customer Success
Video
• The Evolution of our Data
Center Business
• Why Customers Choose Iron
Mountain Data Centers
• Iron Mountain National
Underground (Boyers)
• Q&A
2
About Iron Mountain
- We help our customers
store, protect, access and
destroy information.
- Our services include record
storage, tape vaulting,
digital imaging, destruction,
and data center colocation.
- We serve mostly
enterprises, 94 percent of
Fortune 1,000.
- Our brand is known for
security, trust and
facilitating compliance.
60+ years
$3 billion
>1K facilities
>65 million
10 exabytes
99.9999%
$600+ million
in business
revenue
in 32 countries
square feet of
real estate
of data on 84+
million backup tapes
accuracy
data backup &
recovery revenue
2014
Evolution of Iron Mountain Data Centers
Driven by Customer
Demand and Trust
20+ Years of Building and
Managing Data Centers
- Marriott International
- US Patent and Trade Office
- Office of Personnel
Management/OCIO
- HP
4
Customer Success Story - SOLABS
5
SOLABS: Case Study
Protecting client information in secure and compliant data
center colocation
Iron Mountain is a well-known and a trusted storage and information
management company that already provides services to many of our clients.
This was a natural fit for us.”
-Philippe Gaudreau, chief executive officer, SOLABS
CHALLENGES
SOLABS needed to find
a credible data center
provider to bring its new
SaaS offering to market
SOLUTION
Iron Mountain Data
Center Retail
Colocation
BENEFITS
- Satisfy the 80% of
clients that requested
a SaaS option
- Secure infrastructure
to protect critical data
- Expand SOLABS’
target addressable
markets
Why Customers Like SOLABS Choose IMDC
• Three Simple Reasons:
• They TRUST us
• Our Facilities are
SECURE
• COMPLIANCE is in
our DNA
7
Comprehensive and Industry-Specific Compliance Certifications
SSAE-16
SOC 3
PCI-DSS
ISO 27001
HIPAA
FISMA
8
ISO 27001 Certification
Iron Mountain Data Centers ISO Certified
▶ Iron Mountain Data Centers operates an Information Security
Management System that conforms to the requirements of
ISO/IEC 27001: 2013
▶
Scope covers all of our data centers
▶ Boyers/National Data Center
▶ Northborough/Boston Data Center
▶ Kansas City Data Center
How ISO Benefits You
▶ Rigorous international standard that sets the bar for quality
▶ Manages work flow throughout the organization
▶ Comprehensive certification that is renewed yearly
Iron Mountain’s National Underground
Data Center
Where “The Cloud” Lives
© 2014 Iron Mountain Incorporated. All rights reserved. Iron Mountain and the design of the mountain are registered trademarks of Iron Mountain Incorporated.
All other trademarks and registered trademarks are the property of their respective owners.
10
Trusted Location for Vital Information
Vital Record and
Premium Hard Copy
Storage
Data Backup and
Management
Services
1.3M cu ft of storage
200+ private vaults
Film & Sound
Storage and
Services
2,300+ customers
Data Center Features
• Located 220 feet below
ground
– Former limestone mine
• 2000 Acre Underground
City
– 1.7M square feet of
developed space
– 30,000 sq./ft. of data center
space currently
• Away from flight paths,
CBD, highways, railroads,
bodies of water
12
One of the World’s Most Secure Data Centers
IMDC Underground: Resilient and Secure
− Natural disaster protection
− Weather-resistant location (220 ft.
underground)
− ‘Zero’ Seismic Zone
− Elevated priority from Federal
Government due to customer base
− Physical security meets exacting standards
of existing federal and F500 clients
− 24x7 armed guards
− 3-factor authentication
Self-Sufficiency for Security and Availability
Minimal dependence on any single
outside factor or entity
− Power
− Redundant power feeds from 2 substations
− Fed by 2 separate power grids
− Full backup power for 72+ hours
− Connectivity
− IM-owned dark fiber connectivity
− Environmentals and Life Safety
− EPA certified water treatment plant
− Cooling water from internal aquifer
− OSHA certified fire company
− 24 x 7 staffing by facilities and operations
Green IT: Increased Uptime and Reduced OPEX
InfoWorld Green Award
“Iron Mountain finds limestone a
natural fit for data center efficiency”
− Application of green geothermal design
− Year round ambient temperature of 55 degrees
− Underground aquifer supplies 52 degree cooling
water
− 100% whitespace utilization in customer space
− Increased reliability—geothermal design
supplants failure-prone cooling towers & chillers
16
Iron Mountain’s National Data Center – NAT1
On-Net Fiber Providers
IMDC Network Options
▶ Pittsburgh POPs at NAT1 (Boyers,
PA) and local Carrier Hotel
(Allegheny Center Mall)
▶ 10G and 1G Ethernet circuits
available – Protected, Unprotected,
and Diverse
▶ 100+ Gigs diverse wavelength
capacity and AES 256 encrypted
wavelength available
▶ Access to local/national carriers via
IM Dark Fiber
IMDC – Internet Options
▶ 10G, 1G, and 100Mbps Ethernet
circuits available
▶ Multi-homed Tier 1 Internet
bandwidth
17
Questions & Answers
18
IRON MOUNTAIN
DATA CENTERS
•
•
Backup Slides: additional
products
Iron Mountain Data Centers Marketplace
IMDC Marketplace structure
and approach differentiates
it from other ecosystems
▶
Platform provides access to more
than 40,000 enterprise customers
of IM services
▶
Proactive engagement from IMDC
Sales to connect customers with
providers
▶
Flexible terms provide easy entry
for providers and adds service
diversity and choice for customers
20
Data Center Infrastructure Management (DCIM) Portal
21
Cloud Data Replication for EMC Data Domain and Avamar
1
Secure Cloud Back-Up / Archive
2
Unique Solution to Eliminate Tape Management
Legacy Tape
Restoration
Assurance
3
Cloud Backup &
Replication
Tape Out and vaulting
for extended retention
Roadmap
Disaster Recovery as a Service / Recover at IRM cloud target
22
Built on a Robust Portfolio of Products
Locations
Services
Compliance
IT Asset Tracking
and Management
SSAE-16
SOC 3
Boston
Wholesale
& Retail
Data Center
Space
Secure Migration
Services
Western PA
Pittsburgh
Installation and
Remote Hands
ISO 27001
PCI-DSS
Secure Network
Services
HIPAA
Kansas City
Tape
Vaulting
FISMA
(High)
Future
Expansion
Secure IT Asset
Disposition
23
Compliant Asset Tracking Services (CATS)
Average Time to Locate Assets
in Enterprise Data Centers
Key Issues with IT Asset Management
•
32%
•
•
22%
26%
•
20%
Within a day
Less than 1 day
Within minutes
Within 4 hours
•
Long and manual effort to locate data
center assets
High mean time to repair / recovery
Legal and compliance risk of lost or
misplaced assets
Increased data migration planning and
execution
Maintenance expenses tied to out of
use hardware
Source: Iron Mountain customer data analysis
24
Integration Into DCIM: Rack View and Reporting
Rack Elevation View
Audit Summary Report
25
Total Network Services
Iron Mountain Archival Tape Management Solution
Tape Catalog
Manager
Search
Manage Retention
Offsite Tape
Vaulting
Secure
Storage
Restoration
Assurance
Program
Restoration
On Demand
Information Transparency
Operational Cost Advantage
- Faster response to data search
and restoration requests
- Better compliance and defensibility
- Guaranteed SLAs
- Cut license and maintenance cost
- Free up datacenter space and human
resources
- Easy to budget subscription services
Growing Services Portfolio Built on Colocation Platform
Colocation
Managed
Network
Services
Legacy Tape
Restoration
Assurance
Cloud Storage/
Object Storage
Cloud Backup
Full Service Backup
and Recovery
28