poi
VILLAGE VOICE
July 2016
2016 Resident Satisfaction Survey
The response to the 2016 Village Resident Satisfaction Survey have been collated. 227 residents returned their
survey with an overall satisfaction rating (residents who were really happy or happy) of 96%. The survey results and
any proposed follow up actions will be discussed with the Village Baxter Residents’ Committee at the July meeting,
however the upgrade of the internet service and new café menu have already been implemented. Thank-you to the
residents who participated in the survey; a copy of the full results is provided below.
Kim Ashcroft,
Executive Manager
1.
Overall Satisfaction
Really
Happy
Happy
Unhappy
70%
23%
1%
Really
disappointed
N/A
0%
0%
Services that support your well being
2.
Village Nurses
83%
12%
0%
0%
5%
3.
Home Care Program
21%
15%
0%
0%
54%
4.
Village Cafe
16%
30%
7%
4%
34%
Responsiveness of our staff to your needs
5.
Hostesses
80%
20%
0%
0%
0%
6.
Management
47%
45%
2%
0%
3%
7.
Maintenance
48%
41%
3%
1%
1%
Technology / Services
8.
Phone System
54%
36%
3%
1%
6%
9.
Internet
16%
22%
4%
5%
35%
10.
Village email System
16%
21%
4%
0%
39%
11.
Electricity Network
52%
44%
3%
0%
2%
12.
Grounds & gardens
49%
42%
6%
1%
0%
13.
Maintenance
48%
47%
3%
0%
1%
Communication
14.
Comments and complaints
37%
48%
4%
1%
5%
15.
Residents’ Committee
34%
47%
3%
0%
10%
16.
Village Voice
45%
51%
0%
1%
1%
DEADLINE for August Village Voice – 20th July
Editor: Heather Charman Unit 380. Ph 5971 5083 or email [email protected]
EDITORIAL
Editor: Mrs Heather Charman
I would like to publicly acknowledge the contributions made to our village by the Frankston Library. As you
may or may not realise, the cost of new large print books is, on average, about $60. Audio books vary
enormously in price; however you will not be able to buy very much for less than $25. Quite recently I
received a phone call from a lady at Frankston library asking whether I was interested in having some large
print books that they no longer needed. I of course said yes, and upon picking them up discovered we had
been given six boxes of large print books in excellent condition. Six weeks later, another call; another 16
boxes of LP and audio books! These books have been shared by Clarke and Manning libraries, The Lodge
and The Manor. It has enabled us to cull some of our older books, therefore further improving the quality of
the books enjoyed by so many. They are willing to give us more but at the moment I have had to refuse, as I
don’t believe we will be able to add a mezzanine floor to our libraries to accommodate more stock!!
FOOD FOR THOUGHT: “Worms are the earth’s intestines.”
Charles Darwin
ANNOUNCEMENTS
Welcome: We welcome the following new Residents and wish them well in their new home.
Ms Pam Goad – Unit 224, Ms Wilma Harris & Mr Alan Thomas – 204, Mrs Annie Jones – Apartment 715,
Mrs Anne Milsky – Unit 931, Mrs Claire Fisers – Unit 180, Mrs Ailsa Fraser – Apartment 734,
Rev Bernard (Bernie) & Mrs Maree Thomas – Unit 309,
Jack Inglis – Lodge 511
Transfers: The following Residents have transferred within ILU, to Lodge, Manor or
Community. We wish them well in their new home.
Cyril ‘Joe’ Ball – Lodge,
Samuel Gollan – Manor,
Valda Maher – Manor,
Bonnita Cooper – Lodge,
Jean O’Brien - Lodge,
Ruth Chaplin – Unit 295
Congratulations: The following Residents have attained memorable years of occupancy.
We hope they enjoy many more happy years in the Village.
10 Years
20 Years
Heather & Dick Charman
Norma Bohr
Norma Bachelor
In Memory: Sadly we advise the following Residents have passed away and we extend our
sincere sympathy to their families and friends.
Bruce McConnel – Manor,
Shirley Thomas – Manor,
Diana Willis – Unit 95,
Garth Luxford – Lodge
NEPEAN HEARING
OPTOMETRIST
13 Hastings Rd, Frankston
SUSAN F. KALFF
BSc Optom. LOSc FACO
Low Vision Consultant
Complete Eye Care
In the Grant Centre
THURSDAY 9:30 AM
Please contact the Grant Centre to
arrange an appointment - 5971 6364
9783 7520



Small friendly private practice
Accredited to provide service to
pensioners and veterans
Latest digital hearing aids
TONY WILMS BSc Dip Aud
Visiting the Lodge & Clarke Centre
Chaplaincy Support Group
On Wednesday July 27th a seminar on Transition from Independent Living to Aged Care will be
held in Parkside at 1.30pm. This will be presented by our own Village Staff who will answer any
questions you may have. Family members are also welcome to attend with you. Afternoon tea will
be provided. Just a reminder that the Shed Op Shop is open every Friday afternoon from 2pm this
month and also on Saturday morning July 9th from 9am.
Manning Travel
CHANNEL 7: Mon 11th July 2016
Daytripper Tours will depart Village Baxter at 9.00am, and set out on our day’s adventure to the
Broadcast Centre Melbourne, the operational heart of the Seven Network. Your guide will take you
through the technical areas, newsroom, studios, production facilities and control rooms. Gain a
unique insight to the ‘behind the scenes’ workings of one of the world’s more sophisticated
broadcast facilities. Don’t forget to bring your camera!
For lunch you can purchase something at the network’s extensive cafeteria.
After our early lunch we travel to South Wharf DFO for some retail therapy we willl arrive home
around 4.00pm. $59p.p.
Mobility Help
Dean from Mobility Help will be at the Vege. Shed on July 6 th at 9.30am. for a check of your
mobility aids and will answer any queries you may have. Check the electronic signs for updates.
Fish’n’Chip Night
Please note that the Friday night fish and chips group which meets in the Green Room is having a
winter recess. Therefore there will be NO July function and our expected resumption date is
Friday, October 7th.
SPEAKING OF BIG.....
......WHICH WE WEREN'T, BUT WE WILL NOW.
A wonderful effort by the vegetable garden group. The biggest of these giant butternut pumpkins
weighs 11 kg, with the others not too far behind! On sale near you soon!!
When a new minister joined the parish, he met the local children and asked one little girl her name.
She told him it was Jenny. The minister explained that her name was actually Jennifer.
He approached another girl who had heard the comment. She introduced herself as “Lucyfer”.
PENINSULA HEARING
DENTURES
2 Bartlett St Frankston South
FREE HEARING TESTS FOR
PENSIONERS & DVA
WILL COME DIRECT TO YOU
AT YOUR UNIT IN THE VILLAGE
PHONE US TODAY
FOR AN APPOINTMENT
9783 7677
KIOSK Hours
5971 4180
Michael Weigert – Dental Prosthetist
We come to you every Thursday
Just call for a booking
We are just a short walk away.
Approved by all private & government
Health insurance
Emergency Denture
Repairs / Relines
Phone: 0412225202
References from any staff member at the Manor and Lodge.
CLARKE CENTRE
open 9.30am – 11.30am
Monday to Friday
Now open most public Holidays. Watch for
notice on the door.
HEATHERHILL ROAD PHARMACY
Find out why so many are giving us a try!
Picked up from Robinsons, Clarke, Parkside and Grant Centres
2:00 pm Monday to Friday
Telephone: 9783 9264
Delivered by 4:00 pm by Margaret
Heatherhill Road Pharmacy
48 Heatherhill Road, Frankston
Did you Know….?




Glass takes one million years to decompose, which means it never wears out and can be
recycled an infinite number of times.
Gold is the only metal that doesn’t rust, even if it is buried in the ground for thousands of years.
Your tongue is the only muscle in the body that is attached at only one end.
Zero is the only number that cannot be represented by Roman numerals.
*** Life is like a sandwich; the more you add to it the better it becomes. ***
Reminders:




Feeding bread to birds is not only a threat to the health of the bird; it causes your
neighbours angst when they find their birdbaths are continually contaminated.
If you ride a scooter, for your own safety use a footpath – not the road. The road is for cars,
trucks and buses.
Boxes in the recycling bin should be flattened….not filled with other items. All items should
be loose.
All produce in the vegetable gardens belongs to those who have grown and nurtured it.
Please do not harvest what does not belong to you.
News from the Residents’ Association Committee






Under the Anzac Reflections Campaign, WWII Vets’ photos are being taken for the War
Museum in Canberra. We arranged the recent visit by Liza-Jane to the Village and she also
gave a photo for the family to keep.
There is no charge for these photos taken by professional photographers.
Request for lighting onto the key pad lock at Clarke is awaiting a response.
Be aware there is a broken, unsafe outdoor seat near U. 179 front & U. 139 rear. The
repairs are being costed at present to repair or replace.
The 90th Birthday Morning Tea in Clarke on 13th June was enjoyed by more than 80
people. Thank you for your attendance!
The RA guidelines’ recommended changes were ratified at the June 15 th Residents’
Meeting.
The Village Entertainers…..
….will be at the Chapel on Monday July 11 th at 1.30pm. The July theme will be based around “July
4th”, American Independence Day. Everyone is welcome to present whatever they would like to
share, be it a story, a poem, a musical item or a song. Please let the presenter know your item
before 1.20pm. For any enquiries please contact Richard Henderson, Unit 246, 5971 4519.
Volunteers Required
Chris While is a nurse who is now doing a PhD research study at La Trobe University. She is
interested in discussing/interviewing people about living in their home and what it is like having
community services visiting them. She is looking for volunteers who live at home, have or have
had Home Care services, have a condition that affects memory (like dementia) or lives with
someone who has a condition that affects their memory. If you would be interested in volunteering
or for further details contact Chris While on 9479 5957 or mobile 0400 863 032.
Farewell
I am writing to say I regret not having said farewell when I moved out of the village. Ill health and
time prevented me doing so. I will always remember the warmth of everyone and so many
facilities available with so much thought for the benefit of the residents. Till we meet again.
Dorothy Randall – Opal by the Bay
A little girl asked her father: “How did the human race start?”
He replied: “God made Adam and Eve, they had children and that started the human race.”
She then asked her mother the same question and the mother replied: “Many years ago there
were monkeys and humans evolved from them.”
The little girl, confused, returned to her father saying: “Daddy, how is it possible that you told
me that the human race was created by God and Mummy told me humans came from monkeys? “
The father replied: “Well, dear, it is very simple. I told you about my side of the family and your
mother told you about hers.”
FROM THE CHAPLAINS
VBRC MEETING NOTES
June 2016
 A previous request was made to have
Wi-Fi in the Grant Centre. Wi-Fi has
now been installed.
Finding glimpses of hope
On our recent trip to the UK, my husband and I
made our way to a small town called Battle in East
Sussex. The town is aptly named as it is the place
where in 1066 William the Conqueror and his army
fought and defeated King Harold II and his army.
We were able to explore some of the abbey that
William built to atone for the great amount of blood
shed at the battle. As we walked through the
beautiful age old building we were struck by a
sense of the sacred. We touched walls that held
so many stories, and walked on stone steps that
were worn down from the many feet that had trod
on them over millennia.
We were able to walk on the actual battle ground.
When I stood very still I was sure I could hear
whispering among and through the trees the
sounds of men crying in pain and the faint jangle
of horses’ bridles. There was a solemnity
surrounding those fields. When we spoke, we did
so with lowered voices.
Walking around a corner there watching us
through some trees were two new born lambs.
This picture of new life and innocence in the midst
of the past horrors those same fields had seen
stopped us in our tracks. In those tiny new lives,
we glimpsed hope.
Frederick Buechner writes about hope:
Then at last we see what hope is and where it
comes from, hope as the driving power and
outermost edge of faith. Hope stands up to its
knees in the past and keeps its eyes on the future.
There has never been a time past when God
wasn't with us as the strength beyond our strength,
the wisdom beyond our wisdom, as whatever it is
in our hearts--whether we believe in God or not-that keeps us human enough at least to get by
despite everything in our lives that tends to wither
the heart and make us less than human.
 After previous discussions regarding the
Bus and services provided the contract
is currently being reviewed.
 The resident website has been updated
and merged with the main Village
Baxter Website with a “Resident” tab
being
added
at
the
top.
www.villagebaxter.com contains all the
current information for new and existing
residents including a link to access your
email.
PONDERISMS
Can you cry under water?
Why does a round pizza come in a square
box?
Why is that people say they “slept like a
baby” when babies wake up every two to
four hours.
If corn oil is made from corn and vegetable
oil is made from vegetables, what is baby
oil made from?
Did you ever notice that when you blow in
a dog’s face, he gets mad at you, but when
you take him for a car ride, he sticks his
head out of the window?
How important does a person have to be
before they are considered assassinated
instead of just murdered?
In this time of winter when life around us seems to
wither, may you find and hold onto glimpses of
hope.
Rev Julie Hunt
Chaplain
If you look like your
passport photo,
you probably need a holiday!
GRAEME BAKER
PHARMACY
3 The Mall, Frankston
9783 8963
Collect prescriptions or orders for
goods daily at 1.00 pm from mail
racks marked
Café Events
Hot Breakfast
Tuesday 12th July
Bookings Essential
Curry Night
Thursday 28th July
Bookings Essential
Manning Craft Group
Sales in the Café
Friday 15th July
‘GRAEME BAKER PHARMACY’
In Clarke, Robinsons, Parkside
& Grant Centres
 Deliveries later 5:30 pm Mon - Fri
 Prescriptions can be collected after
home visits
 Payment can be made in cash or
account at your convenience
 Safety Net records maintained
 Webster pak service also available
Little Johnny watched, fascinated, as
his mother smoothed cream on her face.
'Why do you do that, Mummy?' he
asked. 'To make myself beautiful,' said
his mother, who then began removing
the cream with a tissue. 'What's the
matter?' asked Little Johnny. 'Giving
up?'
Sudoku
Sudoku is easy to play and the rules are simple.
Fill in the blanks so that each row,each column, and
each of the nine3x3 grids contain one instance of each
of the numbers 1 through 9. For the solution please
contact Barb McColl, administration.
Perri McCarthy B.Pharm MPS (Owner) Rohan Aujard B.Pharm MPS (Manager)
TOWERHILL SHOPPING CENTRE
Cnr. Golf Links & Frankston-Flinders road, Frankston
9781 3027
OPEN 8.00 AM – 8:00PM Mon – Fri
9.00 AM – 6.00PM Sat & Sun
Seniors Discounts & Everyday fantastic pricing
COLLECTION TIMES FOR PRESCRIPTIONS
AND ANY OTHER ORDERS
ROBINSONS, CLARKE, PARKSIDE &
GRANT CENTRE 1.00pm & 3:00 pm
OR PHONE
9781 3833
Free deliveries on weekdays – Monday to Friday
By Sandra or Glenise
Collators:
Lorna McDonald
Ollisson Bray
Jill Denning
Margaret Terrill
Noleen Bates
General Manager:
Executive Manager:
Editor:
Typist:
Stuart Shaw
Kim Ashcroft
Heather Charman
Barb McColl
Disclaimer: Every care is taken in the course of preparing this publication, but the views expressed herein are not necessarily of
The Village Baxter, nor can any representative or employee accept responsibility for any errors or omission.
REGULAR ACTIVITIES - Open To All Residents
MANNING CENTRE
CLARKE CENTRE
MONDAY
MONDAY
Games Afternoon
2.00pm
Rummykin, Scrabble etc - All Welcome
TUESDAY
Rummykin & Cards
Exercise Classes
1.00 – 4.00pm
9.30 – 11.00am
Craft Group
Exercise Group
Indoor Bowls
Crazy Whist
9.00 – 4.00pm
9.30 – 10.30am
1.30pm
2.00pm
TUESDAY
Outdoor Bowls
WEDNESDAY
Scrabble
1.00 – 4.30pm
1.00 – 6.00pm
WEDNESDAY
Chi Kung
FRIDAY
Exercise Classes
9.30 – 11.00am
THURSDAY
9.00 – 11noon
Outdoor Bowls
Veggie sales
SATURDAY
Croquet - All Welcome
9.15 am
1.00 – 6.00pm
9.00 – 10.30am
ROBINSONS CENTRE
WEDNESDAY
Darts from 2.30pm
FRIDAY
THURSDAY
Darts from 2.30pm
Outdoor Bowls
Scrabble and 500 (Craft Room)
Veggie sales
Gentle Exercise Group
1.15 – 2.15pm
SATURDAY
9.00 – 10.30am
12.00 – 6.00pm
1.00 - 4.00pm
ANY DAY
Snooker/Billiards
FRIDAY
Craft Group (Each week)
10.00 – 4.00pm
SATURDAY
Scrabble
1.00 – 4.00pm
Any time
PARKSIDE CENTRE
Book Club 4th Wed
Details & contacts on noticeboards
Craft 2nd Thursday of month
Mahjong 1st Thursday of month
ANY DAY
Snooker , Table Tennis, Darts
3.30pm
2.00pm
Computer classes 2nd /4th Tue
11.00 – 4.00pm
11.00 – 5.00pm
1.00 – 5.00pm
3rd Sunday of month
DAY CENTRE
Art Classes Tuesday
9.00am – 3.00pm
Pottery with Judy Armstrong Thursday 9.00am
GRANT CENTRE
MONDAY - Exercises 10am -11am $5.00per class
Bingo/Board games 1.15pm – 2.45pm
nd
2 WEDNESDAY of month – Movie afternoon 1.00pm
FRIDAY – Ladies get-to-gether (bring knitting etc.) 1.15 – 3.00pm
$2.00 byo lunch – tea/coffee provided
CHURCH SERVICES
SUN
WED
5th SUN
3rd TUES
4th THURS
Village Church (Includes Communion 1st Sunday each month)
Devotions
Missionary Service
Anglican Service - Communion
Catholic Mass
10.00am
9.30am
10.00am
1.15pm
11.00am
Chapel
Clarke Centre
Chapel
Chapel
Chapel
Bus will pick up from Clarke Centre and Manning Centre at 10.45am
HEALTH & WELFARE @ CLARKE CENTRE
MON Podiatry – Life Care
WED Hearing consultations
THUR Doctor’s surgery
THUR Physiotherapy
[Please check notice board for details]
CONSULTING SUITES – MEDICAL CENTRE
VILLAGE NURSE’S CLINICS
MON Robinsons Ctr 10.00-11.00am
TUES
Robinsons Ctr 10.00-11.00am
WED
Robinsons Ctr 10.00-11.00am
“
Grant Centre 1.00 – 1.30pm
THUR Clarke Centre 10.00-11.00am
FRID
Clarke Centre 10.00-11.00am
THE SHED
Open
FRIDAYS
2.00PM – 4.00PM
Doctor Warfe, Susan Kalff & Peter Marcello - Please ring Grant Centre reception (10.00am – 3.00pm) for all appointments
Australian Hearing & Nepean Hearing Please ring directly for all appointments
HYDROTHERAPY every Monday 2.30pm - See your Hostess for more details
DIARY DATES – JULY 2016
Sunday
Monday
Tuesday
Wednesday
Thursday
31
3
4
5
6
VBRC CLINIC
10.30am
Clarke Centre
10
11
MANNING TRAVEL
Channel 7 tour 9am
The Entertainers
Free
1.30pm Chapel
17
18
CLEO CLUB
5.00pm
Clarke Centre
12
13
2.00pm Parkside
19
20
1
2
8
9
14
21
26
COMPUTER CLINIC
2.00pm Parkside
27
BOOK CLUB
3.30pm
Parkside
THE SHED
9.00am – Noon
Morning tea
(Resident Assoc)
9.30 – noon
Parkside
15
16
CRAFT SALE
Grant Café
11.30am – 1.30pm
22
23
Market Day
9.00 – 1.00pm Clarke
Centre
RESIDENTS’
MEETING
1.30pm – Clarke
25
Saturday
MAHJONG
11.00 – 5.00pm
Parkside
CRAFT GROUP
11am – 4.00pm
Parkside
COMPUTER CLINIC
MAHJONG
1.00 – 5.00pm
Parkside
24
7
SCOOTER TYRE
PUMPING service
9.30am
Vege. Shed
CSG 2pm
Parkside
Friday
28
29
30