April 9, 2008
Luxury Retail Series
introductions
• Marly Chan, Financial Shared
Services, Accounts Payable
Trainer
• Kim Hanson, Floor Ready
Management
• Desiree Pollard, Supplier
Compliance Manager
• Mary Porter, Corporate
Merchandise Information Office,
Director
partnership opportunities
VPN Long and Short Descriptions
VPN
VPN Long
Description
VPN Short
Description
Website
Description
Created by
Nordstrom
Description
Created by
Nordstrom to
print on
NORDSTROM.co
m receipt
Description
that Prints on
Customer’s
Receipt
LUXES
LUXE/S
LUXE/S
LUXE "KISS
MY COUTURE"
RIMLESS
RECTANGLE
SHIELD
VILSONA
4-6Y KID
GIRL SPAIN
4-6Y KID
GIRL SPAIN
LG PLAID
DRESS
LG PLD DRESS
4-6Y KID GIRL
SPAIN
6401ZAL
REVERSIBLE
BIRTHSTONE
HEART
CHARM
HRT STONE
CHARM
6401ZAL
6401ZAL
6401ZAL
LUXE RIMLESS
SHI
LUXE/S
partnership opportunities
Supplier Color Descriptions Issues
•
Color descriptions longer than 20 characters
•
Vague color description
•
Color descriptions duplicated within the same VPN
Supplier Color Description
Customer Impact
00R27 POPPY RED00R27 POPPY
RED
SOH may not be visible when a
salesperson does a merchandise
search.
TR-0JAP-Y6
This could delay an item from being
published and available to sell.
BLACK/WHITE used with NRF 011
and 010 within the same VPN
SOH for the duplicate colors may not be
visible when a salesperson does a
merchandise search.
April 9, 2008
Luxury Retail Series – VCF Event
Floor Ready Compliance
Floor Ready Agenda
•
•
•
•
Ticketing Requirements
Hanger Requirements
Packaging Requirements
Advance Ship Notice (ASN)
Requirements
• GS1 128
6
Ticketing Requirements
VICS standard
A01234567890123
•
•
•
•
•
•
•
UPC or EAN barcode, scannable
and human readable
Style/VPN (Vendor Product
Number)
Color
Size
Retail
Rack tickets include season code
(see compliance manual)
Rack Retail (“regular” or “compare
at” dictated by po)
Style
BLACK
Color
UPC
0
Size
12345
67890
5
Size: S
Retail
MSRP
7
Shoe Ticketing Requirements
Nordstrom requires the following on
our shoe ticket:
• UPC or EAN barcode, scannable
and human readable
• Style/VPN (Vendor Product
Number)
• Color
• Size
8
Ticketing Requirements
Nordstrom Direct
•
If your merchandise is already ticketed with VICS
standard ticket please leave and include the below label
outside the poly bag.
9
Hanger Requirements
Full Line Store Hanger Specifications
Department
Name
POV
Narrative
Brass Plum
TBD Sleepwear
Active wear
Coats
Petites
Merchandise Description
Hanger Type
Tops, Sweaters, Robes, Sleepwear,
Dresses, Light Weight Jackets, Swimwear (1
piece and 2 piece tops), Camisoles
VICS 17” Top 484 Clear
Bottoms, 2 piece Swimwear Bottoms,
Strapless Tops, Tube Tops and Denim
VICS 12” Bottom
Jackets, Coats, Heavy Weight Robes and
Outerwear
VICS 17” Coat 3328 Clear
Heavy Weight Coats
VICS 17” Heavy Weight
Coat 5245 Clear
Intimate Apparel
Bras, Panties, Slips
VICS 10” Visconti GS-23
Clear
Encore
Tops, Sweaters, Dresses, Light Weight
Jackets
VICS 19” Top 479 Clear
Bottoms, 2pc Swimwear Bottoms, Strapless
Tops, Tube Tops and Denim
VICS 14” Bottom
Outerwear, Lightweight Jackets and Coats
VICS 19” Top 3319 Clear
6012 Clear / Denim should
be hung a “new” 6012
6014 Clear / Denim should
be hung a “new” 6014
10
Hanger Requirements
Full Line Store Hanger Specifications
(Continued)
Department Name
Savvy
Studio
Individualist
Bridge
Children’s
Merchandise Description
Hanger Type
Tops, Dresses and Light Weight Jackets
17” Top 5410 Black
Coats, Blazers, Heavy Weight Jackets
17” Heavy Weight Top 5202
Black
Bottoms
14” Bottoms 5135 Back
Infant Tops
VICS 10” Top 497 Clear
Infant Bottoms
VICS 8” 6008 Clear
Toddler and Sizes 4-6 Tops
VICS 12” Top 498 Clear
Toddler and Sizes 4-6 Bottoms
VICS 10” 6010 Clear
Girls and Boys Sizes 7-20 Tops
VICS 15” Top 485 Clear
Girls and Boys Sizes 7-20 Bottoms
VICS 12” Bottom 6012
Clear
Outerwear and Coats
VICS 15” Coat 3315 Clear
11
Direct Hanging vs. Flat Packaging
Instructions
Blouses
Blazers
and
Jackets
Coats
Dresses
Foundations
Jacket
&
Dress
Sets
Jacket &
Pant/Skirt
Sets
Skirts
Pants
Robes &
Sleepwear
Swim
wear
Kids
wear
Special
Occasion
All
Other
Velvets
H
H
H
H
F
H
H
H
H
F
F
F
H
F
Wool Structured
with Shoulder
Pads
H
H
H
H
NA
H
H
NA
NA
F
F
F
H
F
Leather & Suede
H
H
H
H
F
H
H
H
H
F
F
F
H
F
Linen
F
H
H
H
F
F
F
H
F
F
F
F
H
F
Denim/ Twill
F
H
H
F
F
F
F
F
F
F
F
F
F
F
Sequined
H
H
H
H
F
H
H
H
F
F
F
F
H
F
Beaded
F
F
H
F
F
H
H
F
F
F
F
F
H
F
Pleated
NA
NA
NA
H
NA
H
H
H
F
F
F
F
H
F
Knits/ Sweaters
F
F
F
F
F
F
F
F
F
F
F
F
F
F
All Other
F
H
H
H
F
H
F
F
F
F
F
F
F
F
•F = Flat: Individually polybagged, securely taped (no hangers)
•H = Hanging: Hung on appropriate size hanger and bagged, bottom of bag sealed or taped
•NA = Not applicable
12
Advance Ship Notice (ASN)
Requirements
Full Line, Rack and Direct
Consolidated ASN Requirements
•
Carton level information per shipment, per ship to location
™
If master pack, ASN must contain carton level
information for all cases within each master case.
•
Is to contain its own unique sub-bill of lading number.
•
ASN is to be received by Nordstrom prior to the shipment’s
arrival in the Distribution Center or Fulfillment Center.
DHL/Airborne ASN Requirements
•
One ASN transmitted per case
™
If master pack, one ASN transmitted per master case
™
Master pack ASN is required to contain carton level
information for all cases within the master case.
•
Each case is its own single shipment.
•
Tracking number provided by DHL must be populated in
the sub-bill of lading field and the PRO number field.
•
ASN is required to be received by Nordstrom prior to the
shipment’s arrival in the distribution center.
13
Carton Label for EDI Shipments
From
TO
Vendor Name
Address Line 1
Address Line 2
Address Line 3
(420) SHIP TO POSTAL CODE
(420) 90266
CARRIER
CARR: Carrier Name
PRO: 12345678901234567890123456789
B/L #: 12345678901234567890123456789
PO #: 12345678901234
DEPT:
Carton 1 of 2
0012
DC #: 699
VEND: 1234567
CASE QTY: 1234
STORE
(91) 0001
STORE # 0001
(Must be 30 PT Bold Font)
SSCC-18
(00) 0 0046863 000008235 7
14
Best Practice for Trouble Free Shipments
•
If EDI version of your PO does not accurately reflect what
was agreed upon between sales person and buyer contact
buying office immediately for confirmation.
•
Any changes ask buyer to update order and transmit via the
EDI 860.
•
Be sure to verify if PO is shipped “bulk” or “store packed” by
checking the bulk packaging indicator on all orders in the
REF*PGC segment.
•
Tickets/Hangers are required, follow guidelines at
www.nordstromsupplier.com
•
ASN – Send as soon as shipment leaves your dock,
required to be received at DC/FC prior to shipment arrival.
ASN required to reflect exactly what is in each carton.
Corporate Social Responsibility
Our Mission
•
At Nordstrom, we are committed to providing quality fashion and
service to our customers while reducing our use of resources,
promoting sustainable practices throughout our Supply Chain, and
working toward the long-term well-being of our stakeholders.
Tell us about your CSR activities!
•
We would love to hear about any exciting new initiatives that you
are currently, or planning on, undertaking that pertain to any or all
of the following practices.
™
™
™
™
™
™
Sustainable packaging
Sustainable materials
Sustainable processes
Community giving or charitable contributions
Enhanced workplace initiatives
Sustainable Supply Chain practices
Please contact us at [email protected]
or our CSR Director at [email protected]
16
Contact Info
Floor Ready Management
[email protected]
(877) 444-1313
Option 1, Option 1
17
April 9, 2008
Luxury Retail Series – VCF Event
EDI/Compliance
Compliance/EDI at Nordstrom
•
Supplier relationships are a valuable part of
Nordstrom’s business
•
We are dedicated to ensuring that our supplier
requirements are in agreement with current industry
direction and standards
•
We support industry-standard technologies that
utilize:
™
Universal Product Code (UPC/EAN/GTIN)
™
GS1 US standards
™
Electronic Data Interchange (EDI)
™
Voluntary Inter-industry Commerce Standards
(VICS)
19
Our Strategy
•
The use of industry-standard
compliance/EDI technologies and guidelines
allows us to expedite merchandise through
the supply chain
•
This ensures:
™ An expedited flow from our partners to the selling
floor and website
™ Better management of inventories
™ Increased sales
™ Enhanced customer service
•
The implementation of compliance/EDI
technologies allows us to continue to build
successful, mutually profitable partnerships
with our suppliers
•
Your partnership is critical in making this
technology work successfully!
20
EDI Compliance Requirements
(FLS/Rack/Direct)
Required documents (Version 4010VICS)
810 Electronic Invoice
850 Electronic Purchase Order
856 Advanced Ship Notice
GS1-128 Shipping Container label related
to a valid ASN
997 Functional Acknowledgment
832 UPC Catalog (Inovis* or GXS)
Optional documents (Version 4010VICS):
852 Product Activity Date (includes Direct)
855 Inbound Purchase Order (per Buyer
set up only)
860 PO Change
*Version 4030VICS upgrade mid-April 08
21
Solution Support
There are several ways we can assist in your efforts
to become EDI compliant:
•
List of 3rd Party Providers
•
Service Bureau selection checklist
•
Testing Invitation (all EDI testing is done through
Inovis)
•
General Guidelines for UPC Creation
•
Catalog Provider Options (Inovis or GXS)
For information contact: [email protected]
22
Supplier Compliance Website
www.nordstromsupplier.com
Primary resource for:
• PO Terms and Conditions
• Compliance Manual
• EDI requirements and mapping
• Expense offset fees
• Routing Guide
Manuals specific to FLS/Rack, Direct, NPG
divisions
‘News’ flash and summary of monthly
updates
Links to store addresses, contact
information and Nordstrom portal
(http://portal.nordstrom.com)
23
24
25
26
Expense Offset Policies
•
Supplier Compliance is essential to enable
merchandise to move quickly and cost
effectively to the selling floor
•
Expense-offset fees are assessed for:
™ Merchandise not in compliance with our
standards/requirements
™ Failure to comply with EDI document
requirements
™ Purchase Order violations
•
Summary of Non-compliant Expense
offset fees emailed weekly
•
Inquires can be sent to:
[email protected]
•
Please allow 10 business days for a reply
•
We do not negotiate or settle valid
charges
27
New for Direct in 2008
Sample Photos
Sample Photo Touch-up ($100 per incident)
Sample Re-shoot Flat ($300 per incident)
Sample Re-shoot Figure ($900 per incident)
28
PO Violations
•
PO Violations are assessed when
unordered merchandise is found on an
inbound shipment:
™ Distro Error - DC/FC receives SKUs
not allocated for that store
™ Exceeds PO Error - DC/FC receives
more pieces than were ordered on
the PO
™ SNOPO Error - DC/FC receives a
SKU that is not in the Supplier’s
catalog
•
PO Violations are now in effect for
Nordstrom Direct (as of 1-1-08)
29
Supplier Scorecards
• Nordstrom scorecard launched February
2008
• Scorecard Reference Guide posted on
www.suppliercompliance.com in ‘vendor
communication’ link
• Our goal is to begin sending quarterly by
May 2008
• Scorecards are informational only
30
31
Scorecard Reference Guide
Field Name
Description
Date Range
Dates listed are based on Nordstrom’s 4-5-4 retail calendar.
Operational Compliance - Floor
Ready/EDI –
FLS/Rack/Direct
This category covers all Floor Ready and EDI compliance areas with a count of Non-compliance
Expense Offset fees assessed for the scorecard date range. Additional information regarding
all our Expense Offset policies can be found at www.nordstromsupplier.com. If you need
additional details on specific Expense Offset fees, please email
[email protected].
Invoicing – FLS/Rack/Direct
This section summarizes all invoice related non-compliance issues (by count); 810 Invoice Not
received = paper invoice sent instead of 810 EDI, Non-consolidated Invoice = failure to send
only ONE invoice per ship-to location per PO, Inaccurate Invoice = manual invoice correction
required in AP system to allow invoice to match and pay. For complete invoicing
requirements, please refer to our Compliance Manual on www.nordstromsupplier.com.
Defective Product – 187 Quality
Center
These are defective product claims processed by Nordstrom Quality Center (187). These claims can
be identified on your payment remittance as “187 Quality Center”. Claim detail is also
emailed weekly, please contact ‘[email protected]’ for additional information.
Order Fulfillment – Shipment
Summary
This section gives PO shipment details, of which some may result in non-compliance expense offset
fees. Most of the categories are informational only to track volume as it relates to all other
categories within the scorecard.
Order Fulfillment – PO’s Shipped
Early, PO’s Shipped Late
PO’s Shipped Early is the sum of receipts shipped before the ‘Not Before’ date on our purchase
order. PO’s Shipped Late is the sum of receipts shipped after the ‘Not After’ date on our
purchase order.
Order Fulfillment – Fill Rate
Fill rate is the difference between units ordered, at the time the PO is originally approved, as a
percent to units received for that PO. The total units received calculation excludes Direct-toStore receipts, and Claim Accept receipts. There may be variance from your records based on
PO changes and our receipt exclusions. The fill rate number is informational only, Nordstrom
is not using this number as a measurement of vendor performance.
Order Fulfillment – Transportation
This section represents all Transportation related deductions, either per Agreement or per Routing
Violations (represented by ‘A’ or ‘V’ suffix under ‘charge code’ column). A complete list of all
‘charge code’ types can be found in our Routing Guide on www.nordstromsupplier.com. Any
additional questions regarding Freight Agreements or Routing Violations can be sent to
[email protected].
32
Supplier Toolkit – Sales Data
•
Supplier Toolkit can be found on our website at:
http://portal.nordstrom.com
•
The Supplier Toolkit allows vendors to access
web-based Sales and Inventory reports ondemand
•
New report option - NQC defective VPN’s
•
An annual subscription fee of $100 per supplier
number is assessed for access to these reports
•
Nordstrom Direct data will be included mid-2008
•
Additional information about the Supplier Toolkit
can be found on our website at:
http://portal.nordstrom.com under the ‘Terms of
Use’ documentation link
33
Supplier Toolkit – Sales Data
34
Supplier Toolkit – NQC Data
35
Supplier Toolkit – Sales Data
36
Contact Info
CMIO Compliance
[email protected]
1-877-444-1313 (option 1, then option 2)
CMIO Chargebacks
[email protected]
Supplier Toolkit Administration
[email protected]
Supplier Toolkit – NQC Report (new)
[email protected]
Portal Access Administration
[email protected]
37
April 9, 2008
Luxury Retail Series – VCF Event
Accounts Payable
Accounts Payable
at Nordstrom
Accounts Payable Goals
• On-time, accurate
payments
• Reconciliation of vendor
accounts
™Reduce aging items
™Pro-active approach
• Timely response
• Reduce post-payment
audit adjustments
39
Best Practices
•
Verify cost and terms before accepting/shipping
PO
•
If errors are found, notify buying office
•
Ask buyer to update order and transmit changes
•
Invoice on time, accurately, and per
requirements – invoices should ‘mirror’ the PO
•
Timely account reconciliation - Inquire on
discrepancies within 60 days (12-month time
limit)
•
Utilize Nordstrom Supplier Portal for basic
inquiries (http://portal.nordstrom.com)
•
Include web findings in your inquiries
•
Submit invoice inquiries via Excel template to
Vendor Relations (via the “Contact Us” link on
the website)
40
Nordstrom Supplier Portal Homepage
41
Accounts Payable Vendor Inquiry
Inquire on: Invoices, Chargebacks, PO documents or Checks
Inquire by: Number, Number Range, Date Range or Status
42
Accounts Payable Vendor Inquiry
Deduction Details available on RTV’s (click on Display
Details icon)
43
Accounts Payable Vendor Inquiry
Chargeback Style Detail
44
Accounts Payable Vendor Inquiry
Inquire on checks by number, date range or status
45
Accounts Payable Vendor Inquiry
Check detail page options include printing, downloading
to Excel, and viewing document detail
46
Documentation Available on
Accounts Payable Website
• Inquiry and Contact Information
• Non-Compliance Contact List
• Store Phone Numbers
• Vendor Inquiry-Dispute
Template
• RTV Cost Adjustment Template
• Document Code Definitions
47
Nordstrom Quality Center (NQC)
• The goal of the NQC is to positively
impact the quality of merchandise in our
stores
• Claim experts handle the processing of
non-resalable merchandise
• Vendors are held accountable for product
failure. A percentage of qualifying
merchandise is sold in our Rack stores
• Detailed information regarding quality
issues is provided to our merchants and
vendors, offering them the opportunity to
correct any problems
48
NQC Defective Claim Processing
•
Vendors receive monthly reporting detailing
defective merchandise claims
•
Vendors wishing to receive defective merchandise
back must provide:
• A valid shipping address
• A Return Authorization number (RA#)
•
If vendors wish to have defective merchandise
shipped back to them, they must provide a UPS
or FedEx account number
NQC Contact Info:
Nordstrom Quality Center Hotline
[email protected] or (253) 437-4598
49
DC Consolidations for Return of New Product
Return Authorization Procedures
•
RA# and expiration date is needed for all DC
consolidation claims
•
DCs process and hold store transfers until
everything is received or the RA# expiration
date requires shipping
•
If the RA# is about to expire and all
merchandise has not been received, the DC
lets the buyer know:
• Which items have not been received
• That the consolidation is being shipped
To Contact DC Claim departments: Utilize
the ‘Contact Us’ link on the AP Vendor
Inquiry website found at
http://portal.nordstrom.com
Acquiring Licenses
•
When your company uses another
company’s trademark, we require
documentation demonstrating that you
have permission to do so
•
The license agreement may have been
held by another company, with whom
we may have done business
•
Accounts Payable must establish who
currently owns the rights to a particular
license
•
Providing license agreements timely
and the exact start date of ownership
transfer is very important
51
Acquiring Licenses
•
Licensing agreement documentation may be
emailed to [email protected] and
should include:
™ A copy of the first and last page of the
licensing agreement -- OR -™ A copy of the entire licensing agreement -OR -™ A signed letter on company letterhead from
the license granting company
•
Documentation should include the agreement
date, the specific type of merchandise to which
it applies, and the names of the principles
(including signatures)
•
Any sensitive information shown on the
document may be blacked out
52
What’s new in 2008?
• Shared Services – FLS and
Direct AP departments
combined (one point of contact)
• Merchandise Accounts Payable
Project (MAP)
53
Accounts Payable
Contact Info
Main Line
Call (206) 303-1080
Option 2
-- Or -Email Vendor Relations via the
“Contact Us” link on the
website
http://portal.nordstrom.com
54
April 9, 2008
Luxury Retail Series –
VCF Event
Transportation
Transportation Agenda
• Routing Guide
• New Stores
• Approved Carriers
• Scheduling Pickup
• Bill of Lading
• Jewelry and Watch Shipments
• Expedited Air Program
• Freight Agreements and
Violations
56
Routing Guide
•
The Nordstrom Routing Guide provides the
only authorized routing instructions. Available
online www.nordstromsupplier.com.
•
Carrier selection and service level is dictated
by the Routing Guide: Nordstrom Corporate
Logistics is responsible for carrier selection
whereas Buyers frequently work with vendors
to select mode (air/surface).
•
If a PO or other written instructions specify a
specific carrier, please contact the Traffic
Office of the destination DC or
[email protected].
•
Please check the website regularly for
updates. Changes are highlighted in the
“Monthly Updates” section of the home page.
57
New Stores
•
Nordstrom is opening 8 new Full
Line Stores and 2 Rack Stores in
2008 and another 6 Full Line in
2009.
•
Store / DC list is updated at least 3
months prior to store opening
•
In most cases, you will need to
determine the DC Shipping location
by using the Store/DC relationship
list in the routing guide
•
In some cases, we may override the
Store/DC list shipping location by
sending the DC Shipping location in
our Purchase Order (EDI 850) and
in these cases, you must ship to the
DC listed on our PO
58
Approved Carriers
•
Nordstrom’s approved carrier list consists of a
number of select carriers with whom we have
negotiated rates and service level agreements.
•
Use of approved carriers is required when Nordstrom
pays any portion of freight charges.
•
When vendors agree to share freight costs, using
approved carriers allows them to benefit from
Nordstrom’s negotiated rates.
•
Nordstrom’s consolidator network provides the
fastest, most cost efficient means of moving product
into our network.
•
Vendors benefit in two other ways when they use
approved carriers:
™ DCs give higher priority to consolidator freight
than to non-core carriers.
™ Nordstrom carriers are responsible for loss or
damage during transit.
59
Scheduling Pickup
•
For shipments weighing less than 10,000 pounds for any one DC,
carriers must be contacted 24 hours in advance of the requested pick
up date (prior business day).
™ If the requested pick up date is a Monday, the Carrier must be
contacted on the Friday of the previous week.
•
If vendors give less than 24 hours notice, carriers may attempt to
make same day pick ups at their discretion, but same day pick ups are
not guaranteed.
™ If the same day request is on the cancel date and the carrier is
unable to make the pick up, this is not considered a carrier failure
and the shipment is past cancel.
•
Freight must be ready in the committed time period, as specified when
the pick up is scheduled.
™ For example, if the pick up window is between 1:00 PM and 4:00
PM, the freight must be ready by 1:00 PM unless special
arrangements are made with the pick up carrier.
60
Scheduling Pickup
•
For shipments weighing more than 10,000 pounds
for any one DC (volume load), the shipper must
contact Nordstrom 72 hours prior to the requested
pick up day.
•
The Volume Shipment Routing Desk may be reached
at (206) 303-2624.
•
If vendors give less than 72 hours notice, Nordstrom
will attempt to secure a carrier more quickly.
™ If Nordstrom is unable to secure a carrier to make
the pick up, this is not considered a carrier failure
and the ship window dates remain in effect.
•
With respect to the Not Before/Not After window,
please remember that freight must be shipped within
this window, not received at the Nordstrom DC.
61
Bill of Lading
•
Nordstrom follows VICS bill of lading
protocols.
™ All VICS Bill of Lading/Master Bills/Air
bills/Tracking Numbers must be uniquely
numbered.
•
Bills of Lading should always specify carton
counts.
™ Vendors are encouraged to avoid
tendering freight as pallets “Said to
Contain” (STC).
™ Shippers tendering to carriers STC
assume all shortage liability until the
freight reaches Nordstrom.
•
All Purchase Order numbers must be
referenced on the Bill of Lading.
62
Bill of Lading
• Bill of lading requirements vary by carrier. This chart provides a brief
overview of differences between carriers.
• Please refer to the Routing Guide for complete details.
Carrier
Overview
Gilbert East,
Norcon, Colonial
Trucking
Master and Sub bill of lading (for each DC) required
All other carriers
Create one Bill of Lading document for each DC, each
day.
DHL Express
•
•
Each individual package will have a unique tracking
number.
In an effort to decrease the amount of small package
shipments received at our Distribution Centers,
Nordstrom is asking your shipping dock to make
every effort to consolidate packages/purchase orders
FROM your single shipping location TO the
Nordstrom Ship To DC to meet our heavy mass
shipment criteria:
•
•
Metro Areas = 21 lbs
Non-Metro areas = 51 lbs
63
Jewelry & Watch Shipments
•
•
•
Due to the value and pilferage potential of
jewelry and watch shipments, Nordstrom has
established special shipping instructions for
these items.
™ These instructions apply to departments
68, 72, 89 and 214.
™ All Department 28 and 161 shipments are
exempt from special handling and should
be shipped via normal routing.
Vendors may use either of two shipping
methods for departments 68, 72, 89, and 214:
™ US Mail (Prepaid)
™ Federal Express: Jewelry and Watch DVX
Program (Collect)
Other high value shipments may be included
in the program. Please email traffic@
nordstrom.com with any questions.
64
Expedited Air Program
•
In 2004, in an effort to decrease and
control spending on air freight, Nordstrom
established the Expedite Customer
Service Team (ECS).
•
The purpose of ECS is to work with
buyers, vendors and DC’s to establish the
most cost effective means of moving
urgent freight to DCs to meet committed
events or in-store requirements.
•
Buyers contact ECS to begin process
when they have identified critical
shipments.
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Expedited Air Program
ECS Provides:
•
Communication between buyer, vendor and DC
•
Specific carrier and service level routing instructions
•
Email authorization to vendor for Exception Routing
ECS Applies To:
•
Nordstrom paid AIR Freight terms (Vendor pays NO
freight)
•
Shipments over 50 lbs.
Vendor/Shipper Expectation:
•
When contacted by [email protected],
follow ECS email Routing Instructions
•
Provide AWB or Tracking Number
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Freight Agreements and Violations
Freight agreements and violations are charges
related to Purchase Order terms or contract
agreements between a vendor and Nordstrom
buyers.
Differences:
•
Agreements
™ Terms stipulated on a PO or in a company
wide contract between vendors and Nordstrom
™ Pertain to the contribution of freight cost a
vendor has agreed to pay to move freight to
Nordstrom.
•
Violations
™ The result of non-compliance per the terms of
a purchase order, agreement or Nordstrom
Routing guide.
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Contact Info - Transportation
[email protected]
(877) 444-1313
(Option 4)
Volume Shipment
Routing Desk
(206) 303-2624
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