Apprenticeships
Careers and Participation Services (Work Based Learning)
Tel: 01785 277918
Email: [email protected]
Entrust Apprenticeships
An Apprenticeship is a real job with training, you can earn while you learn and pick up
recognised qualifications and a wealth of work experience. Apprentices are employed, initially
on a fixed term contract for the duration of the apprenticeships, the majority (93%) of our
apprentices either progress to an Advanced Apprenticeship, Higher Education or permanent
employment.
Apprenticeships are available in all sectors and industries throughout England. There are more
than 200 Apprenticeships frameworks available in a range of industry sectors, covering over
1,500 job roles, from Early Years to facilities management, catering to accountancy.
There are three categories:
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Intermediate Level Apprenticeships – Level 2
Advanced Level Apprenticeships – Level 3
Higher Apprenticeships – Level 4 and 5
Apprenticeship Frameworks are developed by Sector Skills Organisations and include a range
of qualifications; all frameworks follow a standard format that comprises of:


A Qualification Credit Framework Certificate or Diploma (NVQ)
A Knowledge based qualification (Technical Certificate)
Some Frameworks have a combined knowledge and competence qualification
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Functional Skills
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
The Work Based Learning team delivers the knowledge and skills development and the
employer provides the practical experience to put those skills into practice. Training may be
classroom based, in a workshop or in a workplace, depending on the subject. The minimum
learning hours for an apprentice is 260 hours, a record of workplace ‘on the job’ learning and
classroom or away from the workstation ‘off the job’ learning is required.
The length of an Apprenticeship can vary according to the qualification being obtained, and the
industry sector. Generally, Apprenticeships take between one and four years to complete.
There is a minimum duration of 12 months for Level 2 Intermediate Apprenticeship.
There are excellent progression routes and career pathways for apprentices, all
Apprenticeships are on the Qualification Credit Framework and some include UCAS points.
Upon completion of an Apprenticeship there is the opportunity to carry on working, apply for
jobs with a good CV, apply for a promotion or go on to higher education.
It is possible to become a Teacher, Manager, Solicitor or Accountant through the
apprenticeship pathway, gaining work experience and getting paid throughout the training.
“Through this apprenticeship course I have expanded my
knowledge which has allowed me to progress as a person and to
improve my performance within the classroom and around school. I
am now 19 years of age, have achieved the Intermediate and
Advanced apprentices, moved to another school and I am now
studying for the Foundation degree and am on my way to realising
my dream of being a Primary School Teacher.”
Jasmine
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Apprenticeship Training
Entrust has a number of training venues across the county so you shouldn’t have to
travel far for training or work. We offer all apprentices high quality ‘off the job training’ at a
training venue, sessions are delivered by subject specialist tutors who all have an adult
teaching qualification. All training centres have ICT availability and there will be the
opportunity for research and self study.
Tutor and peer support are a valuable part of the apprenticeship and will help you gain
the knowledge and skills that you need to progress in the workplace in a supportive
environment. You will also be supported by a trainer assessor who will visit you in the
workplace for one to one support, observation and discussion.
Evidence collection and assessment is through an e-portfolio, where your work can be
uploaded, you can communicate with your assessor, track your progress and join forums
with other apprentices.
Learning and development are a large part of an apprenticeship; employers will be
involved in your training plans and will pay you for any agreed training that takes place
away from the workplace within usual working hours.
Business and Administration Apprentices
Continued Professional Development and Apprenticeships
Although apprenticeships are mainly for people just starting on a career pathway it is possible to
undertake an apprenticeship as part of your professional development. We offer a range of
apprenticeships and other accredited training that can be delivered through blended learning,
with assessment in the workplace for more experienced learners to meet learner and/or
employers needs.
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Funding
The Skills Funding Agency provide funding for apprenticeship training. The priority for funding is for 1618 year olds and 19-23 year olds who are not in work, education or training. Funding for over 24’s is
subject to availability and eligibility.
Intermediate Level 2 Apprenticeships
 16-18 100% funding
 19-23 50% funding
 24+ Contribution for specific places up to 50%
Advanced Level 3 Apprenticeships
 16-18 100% funding
 19-23 50% funding
 24+ No funding
There is an expectation that employers will contribute towards to cost of training for apprentices aged 19
and over.
Apprenticeships are available to graduates but as there isn’t any government funding the cost of the
training would need to be met. From August 1st 2013 graduates are entitled to apply for a 24+ Advanced
Learning Loan to cover the costs.
Advanced Learning Loan
From August 1st 2013 the government are introducing 24+ Advanced Learning Loans for learners aged
24 and over studying at level 3 and above
You may qualify for an Advanced Learning Loan if you are:
£
£
£
£
aged 24 or over on the first day of your course
starting your course on or after 1 August 2013
resident in the UK
undertaking an eligible course at an approved training organisation in England
Eligible courses include including A Levels, Access to HE Diplomas, other Diplomas and Certificates,
Advanced Apprenticeships or Higher Apprenticeships
Loans can be applied for at any time of the year. The loan does not depend on your income and credit
checks are not carried out.
Previous qualifications you’ve achieved won’t affect your ability to take out a 24+ Advanced Loan
Repayment
Repayments will be automatically deducted from your earnings through the tax system once
Repayments will be made at 9 per cent of your income
If your income falls below £21,000, repayments will stop and only re-start when your income increases to
more than £21,000.
Repayments will start from April 2016 and there’s no need to repay until you’ve left the course and your
income is more than £21,000 a year.
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For further information about the Advanced Learning Loan and how you can apply, you can look at
Factsheet and Frequently Asked Questions for more information.
16-24 Age Grant for Employers
The National Apprenticeship Service are providing Apprenticeship grants to employers with up to 1000
employees recruiting 16 to 24 year olds with a value of £1,500, to encourage employers to develop their
business and take on new apprentices.
Eligible employers will either have never employed an apprentice before or who have not recruited one in the
last 12 months. Up to 10 grants can be applied for.
For more information please contact the Work Based Learning team or visit the National Apprenticeship Service
website.
“Look forward to taking more on in the
future, I think it is fantastic to see young
people develop and gain experience in the
work place as it is initially very hard to get a
job without knowledge and experience”
Headteacher, Cannock
“I would consider this process again as both
the workplace and the apprentice have gained
a lot of work knowledge and expertise from
having the placement. We have also had an
extra pair of hands which is priceless”
Headteacher, Stafford
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Business and Administration
The Business and Administration Framework consists of:
Intermediate Apprenticeship
Level 2 NVQ Certificate in Business and Administration
Level 2 Certificate in Principles of Business and Administration
Level1 Functional Skills English
Level 1 Functional Skills Maths
Level 1 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 NVQ Diploma in Business and Administration
Level 3 Certificate in Principles of Business and Administration
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Level 2 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
There are no mandatory entry requirements for Intermediate apprentices although A-D GCSE
English and Maths is recommended along with an interest in business.
Advanced Apprentices will have experience of working in a business administration role and a
Level 2 qualification in Business and Administration.
Tasks may include producing documents, preparing notes, organising and co-ordinating
meetings and events, providing reception services, using office equipment, setting up and
maintaining filing systems, using a variety of software packages, and updating information. At
more advanced levels tasks may include overseeing operational activities, implementing
change within an organisation, managing teams, monitoring risks and agreeing budgets
Apprentices attend an Induction day at the start of the programme, 6 training days at an Entrust
Training Centre for the Technical Certificate and then NVQ and Functional Skills Workshops as
required. NVQ Assessment and progress review meetings will take place in the workplace.
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Customer Service
The Customer Service Framework consists of:
Intermediate Apprenticeship
Level 2 NVQ Certificate in Customer Service
Level 2 Certificate in Customer Service
Level1 Functional Skills English
Level 1 Functional Skills Maths
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 NVQ Diploma in Customer Service
Level 3 Certificate in Customer Service
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
There are no mandatory entry requirements for Intermediate apprentices although A-D GCSE
English and Maths is recommended along with an interest in customer service
Advanced Apprentices will have experience of working in a customer service role and a Level 2
qualification in Customer Service.
Tasks may include communicating with customers, building relationships with customers,
resolving problems, promoting products/services, using appropriate communication channels,
keeping records, gathering customer feedback and reception duties. At more advanced levels
tasks may involve improving customer satisfaction, team leading, improving customer loyalty,
gathering and analysing customer feedback, processing compliments and complaints and
maintaining reliable customer service.
Apprentices attend an Induction day at the start of the programme, training days at an Entrust
Training Centre for the Technical Certificate and then NVQ and Functional Skills Workshops as
required. NVQ Assessment and progress review meetings will take place in the workplace.
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ICT
The IT Application Specialist Framework consists of:
Intermediate Apprenticeship
Level 2 Diploma in IT User Skills (ITQ) (QCF)
Level1 Functional Skills English
Level 1 Functional Skills Maths
Level 2 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 Diploma in IT User Skills (ITQ) (QCF)
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Level 2 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
There are no mandatory entry requirements for Intermediate apprentices although A-D GCSE
English, Maths and ICT is recommended along with an interest in working in IT
Advanced Apprentices will a good level of Maths English and ICT qualification and have
experience of working in an IT role and a Level 2 qualification in IT applications.
Tasks may include using a range of IT systems and software such as word processing, spreadsheets, internet and e-mail, updating websites, entering and editing data. At more advanced
levels tasks may include planning and contributing to websites, preparing presentations and
other learning resources, supervising It operators, setting up and using advanced application
software features, managing enquiries, quotations and orders, and creating and reporting
management information
Apprentices attend an Induction day at the start of the programme, training days at an Entrust
Training Centre for the Knowledge and skills components and then NVQ and Functional Skills
Workshops as required. NVQ Assessment and progress review meetings will take place in the
workplace.
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Contact Centre Operations
The Contract Centre Framework consists of:
Intermediate Apprenticeship
Level 2 NVQ Certificate in Contact Centre Operations
Level 2 Certificate in Contact Centre Operations
Level 1 Functional Skills English
Level 1 Functional Skills Maths
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 NVQ Diploma in Contact Centre Operations
Level 3 Certificate in Contact Centre Operations
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
There are no mandatory entry requirements for Intermediate apprentices although A-D GCSE
English, Maths and ICT is recommended along with an interest in working in IT.
Advanced Apprentices will a good level of Maths English and ICT qualification and have
experience of working in an IT role and a Level 2 qualification in IT applications.
Tasks may include operating communication technology, navigating software, communicating
with customers, building relationships with customers and colleagues, resolving problems,
promoting products and/or services, making sales, using appropriate communication channels,
keeping records, gathering customer feedback and working in a team. At more advanced levels
tasks may include operating the communication technology and navigating software at a higher
level , problem solving, improving customer satisfaction, team leading, improving customer
loyalty, gathering and analysing customer feedback, processing complaints and maintaining
reliable customer service.
Apprentices attend an Induction day at the start of the programme, training days at an Entrust
Training Centre for the Knowledge and skills components and then NVQ and Functional Skills
Workshops as required. NVQ Assessment and progress review meetings will take place in the
workplace.
Hayley started her apprenticeship in 2010 with the Entrust Customer Service team; she completed
it in June 2011 and secured a permanent position as a Customer Service Assistant with the
Council Contact Centre. Hayley continued with her studies, undertaking an Advanced
Apprenticeship.
“I was over the moon when I was offered my first job and then delighted with my promotion tin
2012 to Customer Feedback and Complaints Assistant which has given me more responsibility.
“I think that more young people should consider doing an apprenticeship as the scheme provides
you with not just a qualification but real work skills that employers are looking for. You also get
paid as you learn which is always a bonus. Overall, it’s a great way of kick starting your career.”
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Team Leading and Management
The Team Leading and Management Framework consists of:
Intermediate Apprenticeship
Level 2 NVQ Certificate in Team Leading
Level 2 Certificate in Team Leading
Level1 Functional Skills English
Level 1 Functional Skills Maths
Level 1 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 Diploma in Management
Level 3 Certificate in Management
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Level 2 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Level 4 and 5 Management Higher Apprenticeships are available
There are no mandatory entry requirements for Intermediate apprentices although A-D GCSE
English, Maths and ICT is recommended along with an interest in working as a team leader
Advanced Apprentices will need a good level of Maths English and ICT qualification and have
experience of working in a team leading or management role and a Level 2 qualification in team
leading.
Tasks undertaken by apprentices will vary depending on the level and sector in which they are
employed. Tasks may include planning, allocating and monitoring the work of the team, giving
feedback, briefing teams, supporting team members, managing conflict, resolving problems,
procuring supplies, project management, agreeing budgets and managing and improving
customer service.
Apprentices attend an Induction day at the start of the programme, training days at an Entrust
Training Centre for the Knowledge and skills components and then NVQ and Functional Skills
Workshops as required. NVQ Assessment and progress review meetings will take place in the
workplace.
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Supporting Teaching and Learning in
Schools
Intermediate Apprenticeship
Level 2 NVQ Certificate in Supporting Teaching and Learning in Schools
Level 2 Functional Skills English
Level 1 Functional Skills Maths
Level 1 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 Diploma in Specialist Support for Teaching
and Learning in Schools
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Level 2 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
There are no mandatory entry requirements for Intermediate apprentices although A-D GCSE
English, Maths and ICT are recommended along with an interest in working with children and
young people in an educational establishment.
Advanced Apprentices will need a good level of Maths English and ICT qualification and have
experience of working as a Teaching Assistant Level 2 qualification in Supporting Teaching and
Learning.
Tasks may include working under the direction or alongside the teacher to support whole class
activities, as well as working with individual and small groups of pupils, contributing to planning,
implementing and evaluating learning activities.
Apprentices attend an Induction day at the start of the programme, training days at an Entrust
Training Centre for the Knowledge and skills components and then NVQ and Functional Skills
Workshops as required. NVQ Assessment and progress review meetings will take place in the
workplace.
A Disclosure and Barring Service (DBS) check for suitability for working with children and young
people is mandatory.
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Children and Young People’s Workforce
Early Years
Intermediate Apprenticeship
Level 2 Certificate in Children and Young
People’s Workforce
Level 1 Functional Skills English
Level 1 Functional Skills Maths
Level 1 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
Advanced Apprenticeship
Level 3 Diploma in Children’s Learning and Development (Early Years Educator)
Level 2 Functional Skills English
Level 2 Functional Skills Maths
Level 2 Functional Skills ICT
Employment Rights and Responsibilities
Personal Learning and Thinking Skills
There are no mandatory entry requirements for Intermediate apprentices, although GCSE A-C
grade in English and Maths are essential for Level 3, and a good level of ICT skills are
recommended, with an interest in working with children and young people.
Advanced apprentices will need Maths and English GCSE A-C grade as a mandatory entry
requirement, with a good level of ICT skills, and have experience of working as a Level 2 Early
Years practitioner, with a level 2 Children and Young People’s Workforce qualification.
Tasks will include working under the direction of a supervisor providing care at Level 2. All
apprentices will be delivering the Early Years Foundation Stage curriculum, maintaining the
welfare and safety of the child or young person.
Apprentices attend an Induction at the start of the programme, training days at an Entrust
Training Centre for the Knowledge and skills components and then NVQ and Functional Skills
Workshops as required. Assessment and progress review meetings will take place in the
workplace.
A Disclosure and Barring Service (DBS) check for suitability for working with children and young
people is mandatory.
Our Apprenticeship vacancies are advertised throughout the year as and when they become
available.
(http://www.youthbox.info/HelpAdvice/JobsandCareers/Apprenticeships/Apprenticeships.aspx)
Please visit the following websites to find current vacancies or to express an interest.
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Vacancy Links
WM Jobs
http://www.wmjobs.co.uk/our-employers/staffordshire-county-council/
National Apprenticeship Vacancy Matching Service
https://apprenticeshipvacancymatchingservice.lsc.gov.uk
Indeed
http://www.indeed.co.uk/jobs
Contact Us
For further information please contact:
Sue Knott
Denise Haynes
Tel: 01785 277918
Email: [email protected]
Tel: 01785 278194
Email: [email protected]
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