©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Write for Write for Work will help you get a job and communicate on the job. Unlike standard English texts, Write for Work is a practical guide that focuses on successful workplace communication. Here are three reasons why this book is just what you need. 1 It’s complete: Write for Work covers every important area related to 2 It’s easy to use: With the guidelines and examples in Write for Work, 3 It’s versatile: You can use Write for Work for all of your communication workplace communication, from writing clear e-mail messages to interacting with coworkers. you will learn and practice important skills step-by-step. You’ll find this book especially helpful if you’ve struggled with writing in the past, or if you are new to the language. needs in school, in training, or on the job. Write for Work has you covered now and for years to come. Not For Sale 1 Section I: Understanding the Basics The chapters in Section I answer two important questions: How can I do my best workplace writing? And what are the important parts of effective writing? 1 Your Company Profile . . . . . . . . . . . . . . 3 Your first task in Write for Work is to think about the company you either work for or would like to work for. 2 The Writing Process . . . . . . . . . . . . . . . 7 The next step is to learn about the process you need to follow when you write on the job. 3 The Seven Traits . . . . . . . . . . . . . . . . . 23 Finally, you will learn about the important qualities or traits in all effective writing. 2 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Corbis Not For Sale Corbis “Look for an occupation that you like, and you will not need to work for a single day in your life.” ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. —Confucius 1 Your Company Profile Are you a student preparing for your first job or an experienced worker retraining for a different one? Or maybe you’re a company employee looking to be promoted or explore new directions. This chapter will help you think about your chosen career by creating a company profile. You can profile either ■■the actual company you work for or ■■an ideal company you would like to work for. Learning Outcomes 1 Profile a company you work for or one you would like to work for. 2 Write, using your company profile. Plan your profile carefully. It will be the focus of your work in many later chapters. If you’re a welder, you’ll be writing and talking about welding, and if you’re a nursing student, you’ll be writing and talking about nursing. What could be more natural than writing about your chosen field? Get ready to do some serious career planning and a little writing. Glossary Terms career a job or profession that you choose; the course of your working life Not For Sale company profile a description of a company that you work for or would like to work for 3 1 Profile a company you work for or one you would like to work for. Not For Sale Creating Your Company Profile A company profile identifies a company, explains what it does, tells how many people work there, and so on. Developing a profile helps you to think carefully about a company’s purpose, its goals, and its challenges. In short, it helps you to see the company up close and personal. See the sample profile of StaplePro, Inc., below. 1.What is the name of your company, and where is it located? I work for StaplePro, Inc., 37 Seattle Drive, Elkhorn, Wisconsin 53121. 2.What products does it make, or what services does it provide? StaplePro makes heavy-duty staples used to attach subflooring and plywood and light- and medium-duty staples used to attach trim work. 3.How many people work there? Who are they? What kind of jobs do they do? StaplePro employs 95 people. They are mostly high school graduates, and many of them speak both English and Spanish. We have management, production, and warehouse workers. 4.Who is your supervisor, manager, or immediate boss? My supervisor is Elaine Bergot, daughter of the owners. 5.What is your job title, and what does your job involve? I am a shipping assistant. I load trucks with finished product as well as unload supplies delivered to the company. 6.What kinds of writing do you have to do on your job? I fill out forms recording what materials come into and go out of the factory. I also explain any problems or special circumstances in short reports. 4 Corbis ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Learning Outcome Profile Create a profile for the company that now employs you, or for a different company in your field (real or imagined). ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 1. What is the name of your company, and where is it located? 2. What products does it make, or what services does it provide? 3.How many people work there? Who are they? What kind of jobs do they do? 4.Who is your supervisor, manager, or immediate boss? 5.What is your job title, and what does your job involve? 6.What kinds of writing do you have to do on your job? Not For Sale 5 Learning Outcome 2 Write, using your By developing a profile, you’ve thought a lot about a company, and you’ve learned how to create one type of workplace writing. Your profile also provides information (people, places, products, and problems) that you will use to practice and improve your communication skills. Reflect Complete each of the sentence starters below to think even more about your company. (Include at least two ideas for each starter.) The strengths of your company are . . . The challenges your company faces are . . . The ways you can help your company are . . . The ways your company can help you are . . . 6 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. shutterstock.com company profile. Not For Taking a Closer Look Sale at Your Company Corbis “Writing and rewriting is a constant search for what one is trying to say.” ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. —John Updike 2 The Writing Process You’re at work or in school, and you need to complete a piece of writing. So you boot up your laptop. You type. You print. You’re finished—at least, so you think. Unfortunately, good writing seldom, if ever, works that way. No one gets it completely right the first time. Writing can’t be rushed if you want to do your best work. You must use the writing process to write, revise, and edit your work until you get it right. The steps in the writing process include prewriting, writing, revising, editing, and publishing. This chapter will help you follow these steps and do your best writing. Prewrite Write Revise Edit Publish Learning Outcomes 1 Understand prewriting. 2 Learn about writing a first draft. 3 Appreciate the importance of revising. 4 Understand editing. 5 Learn about publishing. 6 Use a writing process checklist. Identify your subject, purpose, and audience. Choose a form and collect information. Communicate your ideas. Check your writing for clarity and completeness. Check your revised writing for correctness. Not For Sale Share the formatted final copy. Glossary Terms writing process the steps a writer follows to complete an effective piece of writing clarity easiness to understand or follow 7 1 Understand prewriting. “Writing comes more easily if you have something to say.” —Sholem Asch Glossary Terms Not Sale PrewritingFor Identify your subject, purpose, and audience. Choose a form and collect information. During the first step in the writing process, prewriting, you complete a basic plan for your writing. First, you identify your subject, purpose, and audience. Then you decide on the form of your writing and collect information about your subject. The questions that follow will help you establish the subject, purpose, audience, form, information, and organization of your writing. Prewriting Questions 1.What is the specific topic of your writing? Subject 2.Are you writing to inform or to persuade? Purpose 3.Who will read this writing? 4.Will the reader be receptive or resistant to your message? Audience 5.What type of writing should you complete: an e-mail, a letter, a summary, or a report? Form inform share information, explain persuade try to convince someone to agree with your viewpoint or opinion 6.What facts and details do you need to include? 7.What is the best way to arrange the information? Information Organization receptive in favor of, supportive of resistant not in favor of, opposed to 1. 2. 8 Respond After reviewing this page, explain why prewriting is such an important step in the writing process. Give two reasons. ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Learning Outcome Understanding the Parts of an E-Mail Learning Outcome 1 Understand the parts E-mail messages, even short ones, have a number of important parts. These basic parts are listed and demonstrated in the model below. of an e-mail message. Send Attach Send to Fonts To: Colors Save As Draft StaplePro Employees Cc: ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Subject Subject: Welcome Ruth Ann Morel Greeting Good morning: Reason for writing Please join me in welcoming Ruth Ann Morel to the position of evening supervisor. Details Ruth Ann comes to StaplePro from Michigan, where she has had seven years of experience as a manufacturing supervisor. She will begin work on September 22, replacing Ray Ramirez, who recently retired. Closing I will be on hand to introduce Ruth Ann to the evening employees. Let’s all do whatever it takes to welcome her. Thank you, Randy Noel Personnel Review Answer the following questions about the e-mail above. 1. How are the “subject” and the “reason for writing” sentence related? 2. How are the “reason for writing” sentence and the “details” related? Not For Sale 50 shutterstock.com Not For Sale “Opportunity is missed by most because it is dressed in overalls and looks like work.” 5 E-Mail E-mail is the workhorse of business. It is used regularly to communicate within a company and with other companies. E-mail provides a permanent record of communication, and it can carry photos, videos, blueprints, and much, much more. A well-written e-mail gets the job done, while a poorly written one clogs up the works. This chapter focuses on helping you write, revise, and edit e-mail messages. Here are a few starting points: ■■Fill in your subject line first and remember to review the line before sending the message. ■■Add any attachments next so you don’t forget to later. ■■Carefully write, revise, and edit your message so that you communicate clearly, without embarrassment. ■■Fill in the “To” line last so that you don’t send the message until it is ready. Taking a little more time before you click “send” means that your message will be that much stronger. Writing strong e-mail messages will empower you and your company. ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. —Thomas Edison Learning Outcomes 1 Understand the parts of an e-mail message. 2 Review e-mail features and functions. 3 Understand how to design messages for easy reading. 4 Revise an e-mail message. 5 Edit an e-mail message. 6 Use a checklist to improve e-mail quality. Glossary Terms workhorse something (or someone) that performs dependably and gets the job done empower supply with skill or ability 49 Write Imagine that you have just started working for your company. Your supervisor has asked you to write an e-mail message introducing yourself to your coworkers. Include a subject, a greeting, your reason for writing, follow-up details, and a closing. Send Attach Fonts Colors Save As Draft To: Cc: ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Subject: E-Mail Etiquette As you write your message, follow these tips of e-mail etiquette. • • • • Be positive and polite. Write a clear subject line. Use complete sentences. Proofread your work. • • • • Don’t type in ALL CAPS or all bold. Avoid texting abbreviations. Avoid inappropriate humor. Avoid odd fonts. Not For Sale 51 Not For Completing an E-MailSale Header and functions. Send Attach An e-mail message has two main parts: (1) the header and (2) the content. The header is located at the top of the message. For each e-mail header, complete the “To” line with the address of the main receiver (or receivers) of the message, the “Cc” line for other receivers, and the “Subject” line with the topic of the message. Be clear and specific in the subject line. The following sample was created for an e-mail about reserving a room for a training session. Note how the subject line offers enough information, not just “CPR Training.” Fonts Colors Note: Save As Draft To: [email protected] Cc: [email protected], [email protected] Subject: Complete the “Cc” line if you need to copy the message to other people. Room Schedule for CPR Training Glossary Terms header Write Review the set of facts that follow. Use that information and the example the first part of an e-mail, identifying the receiver and the subject of the message above to complete the e-mail header below. Facts: You need to e-mail a coworker, Rudy Castro, about a problem with tomorrow’s delivery to Smith Motors. Rudy’s e-mail address is rcastro@ sazelectric.com. The message should be copied to your manager, Jan Bice. Her address is [email protected]. content information in the main part of an e-mail message Send Attach Fonts Colors Save As Draft To: Cc: 52 shutterstock.com Subject: ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Learning Outcome Learning Outcome 2 Review e-mail features and functions. e-mail features 2 Review Write Review the set of facts that follow. Use that information and the example on the previous page to complete the e-mail header below. Facts: You need to e-mail two customers, Janice Fowler and Mildred Baker, about a new supplier of roses that your greenhouse is working with. Janice’s e-mail address is [email protected]; Mildred’s address is mbakers@ floristsplus.com. You don’t need to copy the message to anyone. ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Send Attach Fonts Colors Save As Draft To: Cc: Subject: Understanding Your Options When you send or receive an e-mail message, you will use a series of options along the toolbar at the top of the header. Clicking on an option allows you to perform that action. Create Mail Reply Reply All Forward Print Delete Send/Receive Create Mailn This option allows you to create a new message. Replyn This option allows you to respond to the sender. Reply Alln This option allows you to respond to the sender and anyone who received the original e-mail message. Forwardn This option sends the message to people who didn’t receive the original e-mail. n Print This option creates a hard copy of the message. Deleten This option moves the message to a deleted folder. Send/Receiven This option sends your message and checks for new mail. Practice Call up an e-mail message you have sent or received in school or at work. Review and click on the different options to see how each works. Not For Sale 53 3 Understand how to design messages for easy reading. Not Sale Designing For for Easy Reading E-mail messages should be easy to read and understand. If all of your important details are buried in a single, thick paragraph, your reader may not get your point. So use short paragraphs (two or three sentences) and employ design features such as headings, lists, and white space to make your information clearer and easier to read. 1. Headings sum up the main points. 2. Lists provide ready details. 3. White space separates paragraphs and makes information easy to grasp. Note how these three design elements make the following e-mail easy to read and understand. Writing Tip Using headings, lists, and white space compels you to organize information, so your points are clear to both you and your reader. Send Attach To: Fonts Colors Save As Draft Ms. Jamir Cc: Subject: Welcome Aboard Dear Ms. Jamir: Headings help the reader find key points. Lists make information easy to follow. White space makes the message easy to read. Congratulations on your promotion! I know that with your help, the marketing department will show continued growth. Here’s an overview of your new position. Job Duties As we discussed, your duties will include the following: 1. Overseeing marketing campaigns 2. Coordinating team assignments 3. Providing weekly progress reports A more detailed explanation of duties will be provided at our 9:00 meeting tomorrow morning. You will also receive a manager’s handbook and an explanation of benefits. I look forward to meeting with you then. Sincerely, Lana de la Vega Marketing Director 54 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Learning Outcome Write Imagine that you have just hired an assistant. Write an e-mail that congratulates the person, provides job duties, and gives next steps. Make sure to use headings, a list, and short paragraphs separated by white space to make your message easy to read. (Use your company profile, pages 5–6, for details.) Send Attach Fonts Colors Save As Draft To: Cc: ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Subject: Not For Sale Tech Connection You can complete this assignment using an e-mail program if your instructor agrees. 55 4 Revise an e-mail message. Not Sale ReviewingFor and Revising E-Mail Workplace e-mail messages should be carefully reviewed and revised before they are sent. Unclear ideas should be rewritten, missing information added, unnecessary information cut, and misplaced information moved. Consider the e-mail that follows. Send Attach To: Revising Moves There are four basic revising moves: � Adding � Cutting � Rewriting � Moving or reordering information Fonts Colors Save As Draft [email protected], [email protected], [email protected], Cc: Subject: December Shop Meeting Mechanics and Technicians: On Tuesday, December 2, we will have our monthly shop meeting. At the end of the meeting, a representative from the insurance company will answer any questions you may have. We will discuss three topics: Holiday schedule. We will also talk about our new health insurance plan and about the status of our 401K plan. Please bring the pamphlet you received about the health plan to the meeting. And, yes, a temporary power outage occurred last Tuesday. Thanks, Joel Smith Manager Glossary Terms revising improving a first draft by adding, cutting, rewriting, and rearranging material Read/Respond Read and answer the following questions about the e-mail message above. 1. What information could be added to the first sentence to help workers successfully attend the meeting? 2. What sentence is misplaced, and where in the message should it be moved? 3. What paragraph could be rewritten using a list? 4. What sentence could be cut because it is unrelated to the subject? 56 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Learning Outcome Revise Rewrite the e-mail on the previous page so that it is clearer, easier to read, and more complete. Here are the changes you should make: ■■Add a place and time for the meeting mentioned in the first sentence. ■■Move the misplaced sentence in the first paragraph to its correct position. ■■Rewrite the second paragraph, using a list. ■■Cut the unrelated sentence in the last paragraph. Send Attach Fonts Colors Save As Draft ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. To: Cc: Subject: Make sure the word groups in your list are parallel, or stated in the same way. (See 372.5.) Not For Sale 57 5 Edit an e-mail message. Correction Marks Not Sale Editing anFor E-Mail All your e-mail must be clear and correct. An error-filled e-mail reflects badly on the sender and the company by frustrating or even offending the reader. Good editing can remedy these problems. Correct Read about the top five error types in e-mail messages. Then edit the sentences in the boxes below, correcting the errors. Use the correction marks listed to the left. delete d capitalize D lowercase 1. Emoticons and abbreviations: For business e-mails, avoid emoticons : ) and trendy abbreviations (IMHO). insert StaplePro considers you a valued customer. : ) , ? add comma add question mark word add word . add period spelling switch I had to LOL when I saw the increased sales. 2. Capitalization errors: Make sure to capitalize the first word in a sentence and all proper names: people, companies, cities, and so forth. i think sarah and janice should go to chicago for the regional meetings. the joneses, owners of jones manufacturing, came friday. 3. Typos: Watch out for spelling errors from typing too fast. A new shpment of heavy-duty staples arived this morning. A better sugestion would be an adition to the warehuse. 4. Wrong word: Watch especially for to, too, and two; there, their, and they’re; and its and it’s. Its obvious that their are to many errors in this e-mail. Its good that to of our nurses brought their training kits. 5. Missing apostrophe: Use an apostrophe with nouns to show ownership (Leon’s car, the cats’ water bowl). Terrys arc welder and Lynnes mask are missing. Mrs. Campbells speech went well, as did Ms. Eldericks. 58 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Learning Outcome Edit In the following e-mail message, find and correct the types of errors listed on the facing page. There are two examples of each error type, making a total of ten errors. (The first error is corrected for you.) Send Attach To: Fonts Colors Save As Draft StaplePro Employees ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Cc: Bcc: Subject: Quarterly Inventory Check This Saturday Good morning: This saturday, from 8:00 a.m. to noon, staplepro will conduct its quarterly inventory check. The warehouse supervisors and I will lead the inventory teams. Plese provide any asistance the inventory teams require of you. After this check, the paper inventory forms will be discontinued. All shipments in and out must be inventoried using the hand scanners. Their should be fewer errors when using StaplePros electronic system. The supervisors will schedule trainings for there employees who are unfamiliar with the scanners. Thanks for your cooperation. IMHO, StaplePros new system will help us store and ship staples more effectively and provide better service for our customers. ; ) Best regards, Kevin Dooley Warehouse Director Not For Sale 59 Not For Sale E-Mail Writing Checklist Learning Outcome 6 Use a checklist to improve e-mail quality. Use the following checklist as a guide when creating important workplace e-mail messages. Checklist ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 1. Prewrite: Gather your ideas and organize them for writing. Identify your purpose and your reader. State your main point and gather supporting details. 2. Write: Connect your ideas in the best order using a professional voice. In the opening, greet your reader and begin your message. In the middle, present your information in a logical order, using headings, lists, and white space. In the closing, be polite and offer next steps. 3. Revise: Improve your message by reviewing it carefully. Add ideas that are missing. Check that the organization of your message is easy to follow. Rearrange ideas that are out of order. Cut ideas that are unneeded. Replace general nouns or verbs with specific ones. Rewrite unclear or choppy sentences. 4. Edit: Check for errors. Use the information on pages 16–17 as a guide. 5. Publish: Send your message. Use page 54 as a formatting guide. 60 Corbis Double-check the spelling of all names. ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. —Anonymous shutterstock.com “Spelling is weird, or is it wierd?” 23 Mechanics Learning Outcomes 1 Preview the top ten When you think of mechanics, you probably imagine people tuning up engines. In terms of language, though, the term “mechanics” refers to capitalization, plurals, abbreviations, and spelling. These are the “nuts and bolts” of writing—the mechanical part of the language. This chapter focuses on the mechanics rules and provides practice for using them. Learning and applying these rules will help you tune up your writing and keep it running smoothly. Here are some opening tips: ■■Check for one type of error at a time. ■■Use your spell checker, but remember that it can’t catch words that are correctly spelled but misused. ■■Have a classmate, friend, or family member read your work and help you check for errors. mechanics rules. 2 Review the basics of capitalization. 3 Study advanced rules of capitalization. 4 Review basic rules for forming plurals. 5 Study advanced rules for forming plurals. 6 Review basic rules for number usage. 7 Study advanced rules for number usage. 8 Review rules about Glossary Terms mechanics the rules of capitalization, plurals, abbreviation, and spelling Not For Sale using abbreviations. 9 Review spelling rules. 10 Use a mechanics checklist. 249 Learning Outcome 1 Preview the top ten mechanics rules. Not MechanicsFor Overview Sale Mechanics deals with capitalization, plurals, abbreviations, and spelling. Here is a quick overview of the top ten rules of mechanics. Correct Under each mechanics rule is a corrected example. Beneath it is another example showing the same error. Correct the second example in the same way as the first. Use the correction marks to the left. Correction Marks delete d capitalize D lowercase , ? insert Capitalize the names of things and of words used as names. (See 252.1, 256.1.) bill gates sergey brin microsoft I told mom to call your dad. google I told dad to call your mom. add comma add question mark word add word . Rule 1: Capitalize proper nouns and words used as names. Rule 2: Capitalize titles of works and organizations. Capitalize first and last words in titles and all other words except short prepositions or articles. (See 256.2–256.4.) careers in nursing add period spelling switch die casting today association of career and technical education national council for teachers of english Rule 3: Form plurals with s or es. Form plurals of most nouns by adding s to the singular form. If the noun ends in ch, s, sh, x or z, form plurals by adding es. (See page 258.) s s es es helper trail church wish camper tent watch dish Rule 4: Form plurals with ies. When a word ends in a y that follows a consonant, change the y to i and add es. ies ies ies ies story pony baby lady family balcony phony worry Rule 5: Use words for one to nine and numerals for 10 and up. Use words when writing the numbers one through nine. Use numerals (actual numbers) for 10 and up. (See 262.1.) three seven 11 213 3 7 eleven two hundred thirteen 5 250 9 thirteen three hundred forty ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Rule 6: Use numerals for specific forms. Use actual numbers for money, decimals, percentages, chapters, pages, addresses, exact times, measurements, or dates. (See 262.3.) 5 6 2 4:15 $ five six percent chapter two four fifteen p.m. $ six one percent chapter three six sixteen p.m. ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Rule 7: Use abbreviations in tables/charts but spell out words. Use abbreviations in tables, charts, or graphs where space is tight. In text, spell words out. The following abbreviations, however, are acceptable in any writing: Mr., Ms., Mrs., Dr., Jr., Sr., a.m. (A.M.) p.m. (P.M.). (See 266.1.) Mr. Dr. Jr. a.m. Mister Jones Doctor Smith Clive Lee, Junior 3:03 ante meridian Missus Oan Doctor Tyler Don Hay, Senior 4:55 post meridian Rule 8: Use i before e. Use i before e except after c, or when sounded like a as in eighty and freight. (See 268.1.) relief convenience deceit weight releif conveneince deciet wieght beleif expereince conciet nieghbor Rule 9: Double some final consonants. If a word ends in a consonant after a single vowel and the syllable is accented, double the consonant before adding a suffix that starts with a vowel. (See 268.2.) ting ped ning ring rap plan occur commit tap stir refer compel Rule 10: Understand the silent e rule. If a word ends with a silent e, keep the e when adding a suffix beginning with a consonant. Drop the e when adding a suffix beginning with a vowel. (See 268.3.) ing able less ful hope hope value value care care love love Not For Sale 251 Learning Outcome 2 Review the basics of Not For Sale capitalization. Capitalization I shutterstock.com Capitalize all proper nouns and proper adjectives (adjectives formed from proper nouns). The owner, Lynn Taylor, would like to thank Rankin Technologies. She really has a strong Brooklyn accent. 252.2 First Words Capitalize the first word in a sentence and in a direct quotation. Advertising staffers gathered for the usual Monday meeting. Ms. Beggs began, “A lie may take care of the present, but it has no future.” ote: Also capitalize the first word of a saying, a slogan, a motto, or dialogue N when it appears within a sentence. Marsha believes the saying “All’s well that ends well.” 252.3 First Words in Lists Capitalize the first word in each item in a list typed in an outline style. Glossary Terms proper noun the name of a specific person, place, thing, or idea (capitalized) proper adjective an adjective based upon the name of a specific person, place, thing, or idea (capitalized) salutation greeting; the line that begins “dear” complimentary closing the polite ending that comes before the writer’s name, often including the word “sincerely” 252 Come to the meeting prepared to do the following: 1. Share your thoughts on the latest building plan. 2. Explain the changes to the original blueprint. 3. Provide an updated cost analysis. 252.4 Salutation and Complimentary Closing Capitalize the first and all major words in the salutation of a letter, but only the first word in the complimentary closing. alutation: Dear Rosa, S Closing: Best wishes, Dear Production Manager: Sincerely yours, ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 252.1 Proper Nouns and Proper Adjectives Using Capitalization I Correct In the following sentences, correct the capitalization errors. To ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. capitalize a letter, draw three lines under it (t). To lowercase a letter, draw a slash through it (T). 1. At the meeting, Shakira said, “an opportunity ignored is an opportunity Lost.” 2. We employ both american and canadian editors for our Newsletter. 3. The Reason for the delay is that mr. Jansford hasn’t submitted the Form. 4. Al jackson asked, “are you pleased with your current Microchip Supplier?” 5. a first Runner-Up was announced, as well as the Winner. Correct In the following letter, correct the capitalization errors. To capitalize a letter, draw three lines under it (t). To lowercase a letter, draw a slash through it (T). 1 Dear Mrs. Sanchez: 2 Thank You for giving me a tour of Mount zion Care Center. After visiting 3 your facility, I’m more eager than ever to join your Staff. 4 Please find enclosed the following Documents: 5 • My résumé 6 • My references 7 • A newsletter article about my work experience 8 I would Very Much appreciate an opportunity to speak with you about 9 nursing positions at mount zion. Please call me at 555-4352 or e-mail 10 me at [email protected]. 11 Sincerely Yours, 12 13 14 Gina davis, LPN Not For Sale 253 Learning Outcome 3 Study advanced rules Not For Sale of capitalization. Capitalization II shutterstock.com Capitalize the first word in a complete sentence that follows a colon when that sentence is (1) a formal statement, (2) a quotation, or (3) a sentence you want to emphasize. It was Sydney Harris who said this about computers: “The real danger is not that computers will begin to think like people, but that people will begin to think like computers.” 254.2 Organizations Capitalize the name of an organization or a team and its members. Toledo Mud Hens Republican Party American Indian Movement Business Products Association 254.3 Particular Sections of the Country Words that indicate sections of the country are proper nouns and should be capitalized; words that simply indicate direction are common nouns and should be lowercased. Many businesses are moving to the sunny South. (section of the country) Businesses move south to cut fuel costs and other expenses. (direction) 254.4 Abbreviations Capitalize abbreviations of titles and organizations. (A number of other abbreviations are also capitalized. See pages 266–267.) FTC BBB P.A. YWCA SSA OSHA CEO Dr. 254.5 Numerical Designations Nouns used with reference numbers or letters are often capitalized in business writing. Flight 709 Model 312 Form 411 Appendix B 254.6 Letters Used to Indicate Form or Shape Capitalize the letters used to indicate form or shape. B-pillar Glossary Terms abbreviation a shortened form of a word or phrase 254 A-frame O-ring T-bar L-bracket ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 254.1 After a Colon Using Capitalization II Correct In the following sentences, correct the capitalization errors. To capitalize a letter, draw three lines under it (t). To lowercase a letter, draw a slash through it (T). 1. The reece-King printing company has the following motto: a satisfied customer is our best ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Advertisement. 2. I am a big fan of the chicago bulls. 3. Our Products sell best on the west coast and in the midwest. 4. Three TSA instructors prepped the new Agents. 5. A u-valve broke, spilling oil on my t-shirt. 6. The carlson convention center will host this year’s meeting of the gccs: The gulf coast conservation society. 7. The American association of entrepreneurs (aae) uses this slogan: we make the future. 8. We used many modified l-brackets to build the a-frame house for koa, the kampground of america. 9. Click on the link and enter your Username and Password. 10. The fbi sent the cia two documents about pow-mias. Write For each item below, follow the directions, using correct capitalization in your sentences. 1. Write a sentence that includes a colon followed by another sentence you want to emphasize. 2. Write a sentence that refers to a team and includes an abbreviation of an organization. Not For Sale 255 shutterstock.com Not For Sale Capitalization III Capitalize words like dad, mother, and judge when they are part of a title that includes a personal name, or when they are substituted for a name. Do not capitalize these words if they come after words such as my, your, his, or her. Hi, Aunt Mae! (Aunt is part of the name.) My aunt is a doctor. The senator said his favorite legislator was Senator Hubert Humphrey. Ask Mom to stay for dinner. 256.2 Titles Capitalize the first and last word of a title and every word in between with the following exceptions: articles (a, an, the), short prepositions, and coordinating conjunctions. Write for Work Journal of Nursing “Careers in Food” 256.3 Formal Titles Capitalize the first letter of the important words in an employee’s title when it comes before that person’s name. No capitalization is needed when the title comes after the name. Marketing Manager Diane Barnhart will give her report at today’s meeting. Diane Barnhart, the marketing manager, will give her report. Also capitalize the formal names of departments within a company. Research and Development Human Resources 256.4 Titles of Specific Courses Words such as history, business, science, and technology are proper nouns when they are used in the titles of specific courses but are common nouns when they name a field of study. Ms. Ott teaches Spanish and Geography 101. (title of a specific course) Which professor teaches the biology course? (a field of study) 256 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 256.1 Words Used as Names Using Capitalization III Correct In the following sentences, correct the capitalization errors. To capitalize a letter, draw three lines under it (t). To lowercase a letter, draw a slash through it (T). 1. I asked dad if I could borrow his copy of Write for Work to use in business ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. correspondence 101. 2. When the department Chair called, I told him about psychology 101. 3. Shaneal Robshaw, Head of the business department, gave an interesting speech. 4. rabbi Coen is comparing the torah, the new testament, and the koran. 5. Retu Juneja, Associate Professor, teaches mostly Writing courses. 6. Hello, senator. Thank you for coming to speak to the marketing department. 7. Our Representative, Paul Clovis, has a new book entitled Making a difference in A Crowd. 8. I bet your Mom knows that the first five books of the bible are genesis, exodus, leviticus, numbers, and deuteronomy. 9. Director of operations Juan Ventura oversees the production department. 10. If aunt Lupita ever wrote a book, it would be titled Fifty reasons to Shop. Write For each item below, follow the directions, using correct capitalization in your sentences. 1. Write a sentence that includes a word (uncle, doctor, cousin, etc.) substituted for a person’s name. 2. Write a sentence that names the title of a book. Not For Sale 257 Learning Outcome 4 Review basic rules for Not For Sale forming plurals. Plurals I shutterstock.com 258.1 Formed by Adding s book . . . books pen . . . pens 258.2 Compound Nouns The plurals of special compound nouns are usually formed by adding s or es to the important word in the compound. sister-in-law . . . sisters-in-law secretary of state . . . secretaries of state 258.3 Nouns Ending in ch, s, sh, x, and z The plurals of nouns ending in ch, s, sh, x, and z are made by adding es to the singular. business . . . businesses wish . . . wishes fax . . . faxes 258.4 Nouns Ending in y Preceded by Consonants The plurals of common nouns ending in a consonant and then a y are formed by changing the y to i and adding es. phony . . . phonies balcony . . . balconies The plurals of proper nouns ending in y are formed by adding s. (The department has three Marys, two Randys, and four Bobbys.) 258.5 Nouns Ending in y Preceded by Vowels The plurals of nouns ending in a vowel and then a y are formed by adding only an s. key . . . keys bay . . . bays 258.6 Nouns Ending in o Preceded by Vowels The plurals of nouns ending in a vowel and an o are formed by adding only an s. rodeo . . . rodeos zoo . . . zoos 258.7 Nouns Ending in o Preceded by Consonants Glossary Terms compound noun a noun formed from two words either joined or hyphenated 258 The plurals of most nouns ending in a consonant and then an o are formed by adding es. potato . . . potatoes embargo . . . embargoes Exception: All musical terms ending in an o form plurals by adding only an s. soprano . . . sopranos duo . . . duos piano . . . pianos ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. The plurals of most nouns are formed by adding s to the singular. Using Plurals I ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Write For each of the following words, write the correct plural form. 11. camera 1. picnic 12. bill of sale 2. editor 13. Davy 3. editor in chief 14. navy 4. church 15. tray 5. rope 16. Romeo 6. ax 17. mother-in-law 7. story 18. tax 8. day 19. lash 9. crate 20. daisy 10. rodeo Correct Correct each plural error in the following sentences by circling the incorrect form and writing the correct form above it. 1. The miners used to lead ponys into the quarrys. 2. The altoes sang soloes accompanied by pianoes. 3. I took three photoes of the newly installed balconys. 4. The two saxs make completely different sounds. 5. How many of you are sister-in-laws? 6. Add two dashs of sea salt to the potatos. 7. After five meetinges, the secretary of states decided against war. 8. Your class has two Tonies and three Randies. 9. Though they met just dayes ago, they seem like old friends. 10. The rodeoes always featured sopranoes singing our national anthem. Not For Sale 259 Learning Outcome 5 Study advanced rules Not For Sale for forming plurals. Plurals II shutterstock.com The plurals of symbols, letters, numbers, and words discussed as words are formed by adding an apostrophe and an s. Using &’s and %’s in place of the words and and percent will save room in this report. Don’t forget to cross your t’s. Avoid using too many and’s in your writing. It is okay to omit the apostrophe if leaving it out does not cause confusion. Also, spelled-out numbers do not require an apostrophe. DVD’s or DVDs fives and sixes 260.2 Nouns Ending in f or fe The plurals of nouns ending in f or fe are formed in one of two ways: If the final f sound is still heard in the plural form of the word, add only an s, Plural ends with f sound: proof . . . proofs; safe . . . safes If the final f sound becomes a v sound, change the f to ve and add s. Plural ends with v sound: shelf . . . shelves; life . . . lives 260.3 Nouns Ending in ful The plurals of nouns ending with ful are formed by adding an s. four cupfuls six pailfuls When referring to separate cups or pails full of something, use four cups full or six pails full. 260.4 Irregular Spelling Some English words form a plural by taking on an irregular spelling; others are now acceptable with the commonly used s or es ending. Foreign Words alumnus . . . alumni datum . . . data index . . . indexes radius . . . radii (radiuses) 260 English Words child . . . children mouse . . . mice foot . . . feet ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 260.1 Symbols, Letters, Numbers, and Words Discussed as Words Using Plurals II ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Write For each of the following items, write the correct plural form. Use a dictionary if necessary. 1. self 2. calf 3. octopus 4. foot 5. woman 6. capful 7. goose 8. CD 9. half 10. four Correct Correct the plural errors in the following sentences by circling the incorrect form and writing the correct form above it. 1. My writing improved when I removed the extra theres. 2. The Is and the 1s look the same. 3. The thiefs opened both safes, stole the money, and ran for their lifes. 4. I measured four cupfuls of flour and added a few handfulls of peanuts. 5. The alumnuses were photographed in the cafeteria. 6. The codes all ended with two-digit even numbers, especially ten’s and twenty’s. 7. The chefs baked enough cakes to fill two shelfs. 8. The Marketing Department personnel evaluate themselfs each year. 9. The team of oxes nearly stepped on a pair of mouses. 10. She needed more money to pay her taxs. Not For Sale 261 Learning Outcome 6 Review basic rules for Not For Sale number usage. Numbers I Borman818 from Flickr Words are normally used for the numbers one to nine, and numerals (actual numbers) are used for the numbers 10 and over. one four eight 12 530 2,113 When several numbers appear in the same sentence or paragraph and refer to similar items, keep them in the same style. Four vice presidents and twelve managers will conduct the sixteen meetings. The three tool attachments cost $1.85, $1.42, and $.59. (To keep all three the same, use $.59, not 59¢.) 262.2 Dates In letters and most other business writing, dates are indicated by the month, day, and year with a comma separating the figures. June 15, 2002 The military and most European companies use the day-month-year system with no commas. 5 June 2002 262.3 Numbers in Different Forms Use numerals to express numbers in the following forms: amounts of money used with symbols ($ or ¢), decimals, percentages, chapters, pages, addresses, exact times, identification numbers, statistics, measurements, dates, and enclosures in a business letter. Spell out ordinal numbers. Money. . . . . . . . . . . . . . . . . $20.00 (but twenty dollars) Decimals. . . . . . . . . . . . . . . 26.25 Percentages . . . . . . . . . . . . 8 percent Chapters. . . . . . . . . . . . . . . Chapter 7 Pages . . . . . . . . . . . . . . . . . pages 287–289 Addresses. . . . . . . . . . . . . . 7100 Second Avenue Times . . . . . . . . . . . . . . . . . 4:30 p.m., 8:00 this morning . . . . . . . . . . . . . . . . . . . . . . (but eight o’clock) Identification numbers . . . . Serial No. 3126598 Statistics. . . . . . . . . . . . . . . a vote of 23-4 Measurements . . . . . . . . . . 24 mph, 2 tsp., 6 feet, 9 meters Enclosures. . . . . . . . . . . . . . Enclosures 2 Ordinals. . . . . . . . . . . . . . . . first, second, twenty-third 262 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 262.1 Writing Numbers Using Numbers I Correct In the following letter, correct errors in number usage. Cross out ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. the incorrect form and write the correct form above it. 1 02/26/10 2 Ms. Agnes Grey 3 Millwood Pharmaceuticals 4 Two Hundred Thirty Green Valley Road 5 Tallahassee, FL 32303 6 Dear Ms. Grey: 7 Thank you for the opportunity to bid on Millwood’s waste removal and recycling needs. 8 Based on the bid requirements, we are submitting the following proposal: 9 • An eight-cubic-yard container for regular refuse, serviced 2 times a week 10 • An eight-cubic-yard container for cardboard, serviced 1 time a week 11 • A total cost per month of one hundred sixty-nine dollars 12 • Extra pickups at thirty dollars each 13 As Tallahassee’s leading waste collector, Boniface serves more than three 14 hundred organizations. References and brochures are enclosed for your review. 15 Ms. Grey, I look forward to your response. Please call me if you have any questions. 16 Sincerely, 17 Robert Estavez 18 Sales Representative 19 Enclosures three Not For Sale 263 Learning Outcome 7 Study advanced rules Not For Sale for number usage. Numbers II Kossy@FINEDAYS’ from Flickr Spell out the number one in addresses (One Elmbrook Blvd.). You may spell out even, half, and quarter hours in text, but do not use a.m. or p.m. in this case. quarter to four nine o’clock tonight half past two 264.2 Abbreviations and Symbols Use numerals with abbreviations and symbols. 7°C 4 lbs. 3 oz. 2 tsp. 12'6" 5 ft. 9% 264.3 To Begin a Sentence Use words to express numbers when they begin a sentence. Twelve customers have complained so far. If this rule creates an awkward sentence, reword the sentence. Clumsy:Seven hundred forty-two employees signed up for dental care last year. Better: Last year, 742 employees signed up for dental care. 264.4 Before a Compound Modifier Unless they cannot be expressed in one or two words, use words for numbers that precede a compound modifier that includes another number. She sold twenty 35-millimeter cameras in one day. The prescription called for 120 25-milligram doses. You may use a combination of words and numerals for very large numbers. 6-8 million 2 billion to 2.9 billion 7 trillion $6-$8 trillion 264.5 Hyphenating Numbers Hyphens are used to form compound modifiers indicating measurement. They are also used for inclusive numbers and for fractions when written out. Glossary Terms compound modifier an adjective or adverb formed from two words, hyphenated 264 a 500-mile flight the years 2001-2002 a two-thirds majority a three-hour drive ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 264.1 Addresses and Time Using Numbers II Correct Correct the number errors in the following sentences. Cross out ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. the incorrect form and write the correct form above it. 1. At four o’clock p.m., the national debt passed twelve trillion dollars. 2. Read pages two hundred one to two hundred two. 3. Once the temperature reached thirty two˚ F, I bought ten lbs. of sidewalk salt. 4. We have 18 5-inch plates and 20 6-inch plates. 5. The deep end of the pool is fourteen’ six”. 6. The three hundred seventy six-mile journey began with a five-minute stop at the gas station. 7. Add two oz. of vanilla and two tsp. of sugar. 8. Please take 2 five hundred-milligram tablets. 9. Meet me at ½ past 9 o’clock p.m. 10. I bought five lbs. of flour for one dollar and fifty-three cents. Revise Rewrite the following sentences so that they do not begin with numerals. To avoid an awkward sentence, you may rearrange the words. 1. 17,328 students were admitted to the university this year. 2. 1/3 of my classmates come from China, and about 1/6 come from Thailand. 3. 7,389 masons and bricklayers attended the conference in Chicago. Not For Sale 265 Learning Outcome 8 Review rules about Not For Sale using abbreviations. Abbreviations shutterstock.com An abbreviation is the shortened form of a word or a phrase. In general, use abbreviations only in tables, graphs, charts—places where space must be conserved. The following abbreviations, however, are acceptable in any form of writing: Mr. Ms. Mrs. Dr. Jr. a.m. (A.M.) p.m. (P.M.) In the body of a letter or a report, spell out the names of states, countries, months, days, or units of measure. Also spell out state names and the words Avenue, Street, Road, Company, and similar words when they are part of a proper name. Use words rather than signs or symbols (&,%,#,@). A Closer Look If terms such as Company or Corporation are abbreviated in an official company name, use the abbreviated forms (Co. or Corp.) when referring to the company in your writing. 266.2 Acronyms An acronym is a word formed from the first or first few letters of each word in a compound term. Periods are not used with acronyms. Glossary Terms abbreviation a shortened form of a word or phrase acronym a word formed from the first or first few letters of a group of words and pronounced as a word (for example, radar, NASA) initialism a word formed from the first or first few letters of a group of words but pronounced as individual letters (for example, FBI, CIA) 266 LAN . . . local area network radar . . . radio detecting and ranging TARP . . . Troubled Asset Relief Program scuba . . . self-contained underwater breathing apparatus 266.3 Initialisms An initialism is similar to an acronym except that the initials are pronounced as individual letters. FDA . . . Food and Drug Administration ICC . . . Interstate Commerce Commission SUV . . . sport-utility vehicle Spell out a lesser-known term the first time you use it, followed by its acronym or initialism in parentheses. Once the term has been identified in this way, you may use just the abbreviation. ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 266.1 Acceptable Forms Using Abbreviations, Acronyms, and Initialisms ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Choose Indicate which of the following abbreviations would be appropriate in the body of a letter or report. Write “yes” for appropriate and “no” for inappropriate. 11. Ms. 1. Mr. 11. Mon. 12. Mrs. 2. MI 12. 13. tsp. UK 3. Sun. 13. 14. Jr. # 4. Dr. 14. Ms. 15. a.k.a 5. qt. 15. 16. % Jr. 6. a.m. 16. 17. Ave. CA 7. & 17. ¢gal. 18. 8. IN 18. 19. in. qty. 9. dept. 19. St. 20. std. 10. p.m. 20. US Identify Indicate whether each item is an abbreviation, an acronym, or an initialism. 1. AIDS 11. NYPD 2. FDA 12. km 3. p.m. 13. mm 4. misc. 14. MADD 5. NATO 15. ROTC 6. FBI 16. SUV 7. tsp. 17. HUD 8. pmt. 18. attn. 9. BBB 19. aux. 10. NASA 20. cm Not For Sale 267 Learning Outcome 9 Review spelling rules. Not For Sale Spelling Rules shutterstock.com Use i before e except after c, or when sounded like a as in eighty and freight. deceit ceiling belief piece Exceptions: This sentence can help you remember eight exceptions. Neither sheik dared leisurely seize either weird species of financiers. 268.2 Final Consonant If a single-syllable word (for example, sad) ends with a consonant (d) preceded by a single vowel (a), double the final consonant before adding a suffix beginning with a vowel (saddest). tap—tapping plan—planner If a multisyllable word (admit) ends in a consonant (t) preceded by a single vowel (i), the accent is on the last syllable (ad-mit´), and the suffix begins with a vowel (ed)—the same rule holds true: double the final consonant (admitted). occur . . . occurrence refer . . . referring 268.3 Silent e If a word ends with a silent e, keep the e when adding a suffix beginning with a consonant. Drop the e when adding a suffix beginning with a vowel. hope . . . hopeful . . . hoping care . . . careless . . . caring value . . . valueless . . . valuable love . . . lovelorn . . . lovable Exceptions: courageous, noticeable, judgment 268.4 y as the Last Letter If a word ends in a y preceded by a consonant, change the y to i before adding any suffix, unless the suffix is ing. worry . . . worrisome . . . worrying study . . . studious . . . studying lazy . . . laziness try . . . tried . . . trying If a word ends in a y preceded by a vowel, form the plural by simply adding an s. play . . . plays 268 day . . . days key . . . keys ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. 268.1 i Before e Using Spelling Rules Correct In the following letter, correct the spelling errors. Circle the error ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. and write the correct spelling above it. 1 Dear Mr. Bennitez: 2 Do you have numerous projects on hold because your staff is too busy? 3 Consider geting your important projects back on schedule by outsourceing. 4 My areas of expertise include the following: 5 • Writing, editting, and keyboarding documents 6 • Processing maillings from start to finish 7 • Developping spreadsheets or fliers 8 9 Outsourceing with me offers the following advantages: • No long-term emploiment commitment 10 • Satisfaction guaranteeed (most reworking at no charge) 11 • Confidentiality 12 You can put my 10 years of experience in the advertiseing business to work for 13 you. The enclosed pamphlet describes my services, equipment, and rates. I have 14 also enclosed samples of my work. 15 Mr. Bennitez, I can help Nova complete its projects in a timely and professionnal 16 manner. I would be available for an interview at your convenience. 17 Sincerely, 18 Juanita Guiverra Not For Sale 269 Learning Outcome 10 Use a mechanics Not MechanicsFor Checklist Sale EDIT When you edit your work, use the following checklist to watch for mechanics issues. If you can answer a question “yes,” check off that item. checklist. Capitalization 1. Have I capitalized all proper nouns and words used as names? 2. Have I properly capitalized titles of works and organizations? Plurals 3. Have I correctly formed plurals with s or es? 4. Have I correctly formed plurals ending in y (stories not storys)? Numbers 5. Have I spelled out numbers one to nine and used numerals for 10 and up? 6. Have I used numerals for money, decimals, percentages, chapters, pages, addresses, exact times, measurements, or dates? Abbreviations 7. Have I avoided abbreviations in text except for Mr., Ms., Mrs., Dr., Jr., a.m. (A.M.), p.m. (P.M.)? Spelling 8. Have I applied the rule “use i before e except after c, or when sounded like a as in eighty and freight”? 9. When adding a suffix that starts with a vowel, have I doubled the final consonant if the word ends in a consonant after a single vowel and the syllable is accented? 10. When adding a suffix that begins with a vowel, have I dropped the silent e? 270 ©UpWrite Press. All rights reserved. No distribution allowed without express authorization. Checklist
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