RECONCILIATION
ACTION PLAN
2013 and 2014
WORKING, LEARNING, TOGETHER.
CONTENTS
A message from our CEO
3
Cultural Engagement
16
A message from Reconciliation Australia
4
Education 22
Audience and scope
5
What we achieved between 2010 and 2012
26
Building relationships for the future
6
Our focus for 2013 and 2014
30
Customer Service 8
Tracking progress and reporting
34
Employment 12
Learn more about our partners
35
Building relationships for change between Aboriginal and Torres Strait Islander peoples and other Australians.
2
Reconciliation Action Plan 2013-14
A message from
our ceo
I’m pleased to present the Commonwealth Bank’s fourth
Reconciliation Action Plan. We are committed to helping support
and enrich Indigenous communities throughout Australia.
Through our commitment to customer service, education,
employment, and cultural engagement, we aim to assist
Aboriginal and Torres Strait Islander Peoples achieve social,
economic, and financial equity. This Plan outlines the specific
commitments we have made to this end.
We are proud of the achievements we have made against
previous commitments, particularly the realisation of our target
to provide 350 employment opportunities to Indigenous
Australians. We are also proud of the opportunities we have
created for our people to experience the richness, strength,
and diversity of Aboriginal and Torres Strait Islander cultures.
Our skilled volunteering program with Jawun has created
knowledge, skill and cultural exchange between corporate
Australia and remote Indigenous communities.
It is important to measure our success each year and
to hold ourselves accountable for the commitments we
make. We also realise however, that success must be
measured for the long term. As such, our fourth RAP is
another early step in our long term goal of achieving a
genuine and lasting reconciliation.
Ian Narev
Chief Executive Officer
Commonwealth Bank Group
Whilst celebrating these achievements, we remain focused
on the opportunities ahead. The strong relationships we
have developed with our many community partners will
continue to be vital and I thank them for their ongoing
collaboration. I also thank our people for their enthusiastic
and continuing participation in the initiatives that have
resulted from our RAP commitments.
Reconciliation Action Plan 2013-14
3
A message from
Reconciliation
Australia
Congratulations to the Commonwealth Bank Group on the launch of their fourth Reconciliation
Action Plan (RAP).The Group’s Indigenous Community Team has set a benchmark for other
large organisations to follow.
Through the four key priority areas of Customer,
Employment, Education and Culture, the Group is
helping to provide greater access to financial services for
their customers. They are educating their staff and other
Australians about the importance of Aboriginal and Torres
Strait Islander peoples and cultures.
Through the RAP program, the Commonwealth Bank
Group has also developed strong relationships with its
partners. For example the partnership between the Group
and Jawun has been an initiative and has had great
outcomes so far. Providing staff with these opportunities
to work alongside Aboriginal and Torres Strait Islander
communities and organisations across the nation is
making a difference.
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I look forward to continuing the reconciliation journey with
the Commonwealth Bank Group’s staff, management and
supporters as we work together to create a fairer future
for all Australians.
Leah Armstrong
Chief Executive Officer
Reconciliation Australia
I look forward to continuing
the reconciliation journey with the
Commonwealth Bank Group’s staff,
management and supporters.
Reconciliation Action Plan 2013-14
‘‘
‘‘
The Commonwealth Bank Group continues to be a leading
corporate in its commitments to reconciliation and building
a more prosperous nation for Aboriginal and Torres Strait
Islander people and all other Australians.
Audience and Scope
Our Reconciliation Action Plan is written for our customers, employees, shareholders,
community partners and professional groups – everyone who has an interest in the
Commonwealth Bank Group’s approach to national reconciliation.
This Reconciliation Action Plan covers the activities
of companies wholly owned by the Group within
Australia, including:
◆◆ Bank of Western Australia (Bankwest)
◆◆ Colonial First State Global Asset Management (CFSGAM)
Your Feedback
If you have any feedback on our reconciliation approach,
we would love to hear from you.
Connect
Connect with us through social networks:
Email
Email us at:
[email protected]
Write
Write to us at:
Indigenous Community Team
Group Corporate Affairs
Commonwealth Bank of Australia
Level 5, Tower 1
201 Sussex Street
Sydney NSW 2000
◆◆ Facebook.com/commonwealthbank
◆◆ twitter.com/commbank
◆◆ Google+
◆◆ blog.commbank.com.au
‘‘
‘‘
If you have any feedback on
our reconciliation approach, we
would love to hear from you.
Reconciliation Action Plan 2013-14
5
BUILDING
RELATIONSHIPS
FOR THE FUTURE
The Commonwealth Bank Group acknowledges and celebrates the inherent strengths
of Aboriginal and Torres Strait Islander peoples and communities. We aim to promote
social, economic and financial inclusion and have implemented initiatives to achieve
this goal through our Reconciliation Action Plan (RAP), specifically focusing on
maintaining and building our relationships with community partners across Australia.
First launched in 2008, the Commonwealth Bank Group’s Reconciliation Action Plan is our documented commitment to
help close the life expectancy gap between Aboriginal and Torres Strait Islander peoples and other Australians. The RAP
provides details on four areas of focus:
nt
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ym
FOCUS AREAS
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‘‘
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6
FOUR
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4 Providing greater access to educational opportunities
for Aboriginal and Torres Strait Islander youth and
adults, particularly in financial literacy.
ice
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3 Supporting the promotion of Aboriginal and
Torres Strait Islander culture across the broader
community, while also delivering opportunities for
Commonwealth Bank Group employees to engage
with local communities; and
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rv
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on
a ti
2 Providing greater employment opportunities and
career development for Aboriginal and Torres Strait
Islander peoples;
Cus
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e
1 Delivering outstanding, accessible customer
service to our Aboriginal and Torres Strait Islander
customers, regardless of where they live;
The Commonwealth Bank Group
aims to promote social, economic
and financial inclusion.
Reconciliation Action Plan 2013-14
Commonwealth Bank Buderim wearing their AIME Hoodies.
Reconciliation Action Plan 2013-14
7
CUSTOMER
Service
The Commonwealth Bank Group’s goal to provide outstanding customer service to our
Aboriginal and Torres Strait Islander customers continues to drive our work. The Group looks
for opportunities to improve its understanding of our Aboriginal and Torres Strait Islander
customers and provide products and services that are relevant to their needs.
Our commitment
Indigenous Customer Assistance Line
Our objective remains simple: to ensure that all of our
Aboriginal and Torres Strait Islander customers, Australiawide, have access to the right products and services,
delivered by banking specialists who can provide the
highest level of expertise. The Commonwealth Bank Group
continues to work with communities in remote locations to
develop innovative and practical services that overcome the
hurdles of geographic isolation.
Originally launched in Far North Queensland, the Indigenous
Customer Assistance Line (ICAL) is a unique service that
now receives calls from our Aboriginal and Torres Strait
Islander customers in remote communities across Australia.
Through ICAL, customers can speak with a specially skilled
team member who can cater to their specific needs. ICAL
provides a range of banking services over the phone, taking
an average of 1,700 calls each week, including balance
enquiries, money transfers and bill payments.
Part of this commitment is an acknowledgement of the
diversity within these communities – from individuals
needing help to open a bank account, to the needs of
large Aboriginal and Torres Strait Islander corporations.
Our progress
We delivered a series of Indigenous financial services
workshops across all divisions of the Group in every state
and territory.
These workshops aimed to increase cultural awareness
through the sharing of stories – of both our successes
and our lessons learnt – and to raise our employees’
confidence in understanding and meeting the needs of
Aboriginal and Torres Strait Islander customers.
Feedback from workshop participants was extremely
positive, with many employees asking us how they could
become more involved in the Group’s work. We will continue
this dialogue, to encourage and inspire individuals in all
divisions of the Group, all across the country, and allow for
the development of deeper relationships with Aboriginal and
Torres Strait Islander customers.
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Reconciliation Action Plan 2013-14
Feedback on ICAL’s service from both customers and
Aboriginal and Torres Strait Islander community leaders
and representatives indicates that ICAL has helped create
a strong level of trust with our remote customers.
Community Business Finance
Community Business Finance aims to support Aboriginal
and Torres Strait Islander businesses in communities by
providing low-cost loans and affordable banking solutions,
as well as banking support and business mentoring. The
package enables eligible Aboriginal and Torres Strait
Islander business owners to realise their business ambitions
and further contribute to the communities they work in.
In addition to providing financial solutions, Community
Business Finance partners with Aboriginal and Torres Strait
Islander community organisations which assist applicants
throughout the application process, helping them develop
the financial and business literacy skills they need to be
successful.
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‘‘
Through Supply Nation the Commonwealth
Bank Group continues to engage a number of
suppliers to provide services to the Group.
Supply Nation
We remain committed to working with Supply Nation,
a membership body that brings together Indigenous
enterprises with large corporations. Through Supply Nation
the Commonwealth Bank Group continues to engage a
number of Aboriginal and Torres Strait Islander suppliers
to provide services to the Group, such as catering,
merchandise development, communications and multimedia.
Mentoring growing Indigenous businesses
The idea
Kallico Catering creates and delivers delicious, beautifully
presented food to functions throughout metropolitan Sydney.
Owners Daryll and Nene Brown say they began Kallico
Catering with the aim of creating a self-sufficient business
that would be a flagship for other Aboriginal businesses.
“We are passionate about employing Aboriginal staff and
making way for more innovative and traditional Aboriginal
food ideas,” said Nene Brown.
“Our business provides simple and easy catering solutions
to corporate Australia.”
The relationship
The Commonwealth Bank Group is one of Kallico Catering’s
major clients.
“We work closely with the Commonwealth Bank’s head chef
and events manager,” said Daryll Brown. “They have helped
us along the way and recommended changes in menu and
logistics for our services.”
The future
Kallico Catering is growing and is looking to employ
more people.
“In the future, we want to employ more Aboriginal staff,
with an additional 15 people over the next few years.
We aim to employ people who have a strong work ethic,
commitment and dedication,” said Nene.
Learning and evolving
In our previous RAP, one of our stated goals was to deliver
internet banking training to Aboriginal and Torres Strait
Islander peoples living in remote areas. We conducted a
feasibility assessment and it became apparent that our
customers would greatly benefit from having stronger
financial literacy skills to then make the most of online
banking services.
We have also been working with one of our community
partners, Indigenous Consumer Assistance Network
(ICAN), to train nine local Aboriginal and Torres Strait
Islander people as financial counsellors. These trainees
were presented with their diplomas at a gala graduation
lunch in Cairns in April 2012. Graduates are currently
working in remote areas such as Cape York, Palm Island
and Thursday Island, helping people living in these
communities develop essential financial skills.
We are now supporting ICAN to further expand the
Indigenous Financial Counselling Mentorship Program
and support current counsellors with their ongoing
professional development.
“The Indigenous Community Team within the
Commonwealth Bank has helped our business by putting
us forward and referring us to other organisations,” he said.
Kallico is one of the Indigenous businesses
included on the Group’s preferred supplier list as part of
our participation in Supply Nation.
“The Commonwealth Bank has helped us with all aspects
of our business, including foods, display and mentoring but
most of all through a great business friendship,” said Daryll.
Reconciliation Action Plan 2013-14
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Reconciliation Action Plan 2013-14
Case Study
Evette Morgan, inventor and business owner, Jabidi
The challenge
The solution
An accident in her studio while preparing a canvas
led artist Evette Morgan to become Australia’s first
Indigenous woman to patent a product.
With financial help from the Community Business Finance
program, Jabidi has already come a long way. Wax
Converters purchased the product’s manufacturing rights
and Indigenous business magazine BlackBiz sponsored
the product launch. As part of the launch, a whole host of
galleries came together to showcase their work, with their
artists painting on the silk canvas.
Evette and her business partner Diana Guisa launched
Jabidi at the end of March 2012, after Evette accidentally
spilt glue onto silk while reaching for a paint brush. After
the glue had fused the silk onto her canvas, Evette tried
painting on it – and loved the results.
“With silk, you are limited as you need to paint on it using
silk dyes. But a silk canvas can be used with a whole
lot of mediums, including oil, acrylic, pencil, crayon and
charcoal,” Evette explained.
“What was amazing too was the feedback from the
artists, and that was they love it,” said Evette.
“It makes the colours appear brighter and has a better
texture too.”
Collaboration
Reconciliation in action
The fortuitous event led to the creation of a silk canvas
product which Evette and Diane named Jabidi. Evette
patented the product, becoming the first Aboriginal
female inventor to do so.
Evette has ongoing goals for Jabidi. One of them
includes getting word out in the Indigenous community
about the product, and to help create more jobs within
the community.
“I was researching information about Aboriginal inventors
and I came across David Unaipon who is on our 50 dollar
note,” Evette explained.
Evette is so passionate about her silk canvas that she invites
other established artists to use her product.
“He invented the shearing machine used to shear sheep
back in 1920,” she said.
“When you look on the bill there is a quote from David
saying: ‘I believe I’m the first, but hope I’m not the last.’
When I first read this I cried. I thought wow this is so
inspiring! As he was saying, ‘If I can invent something,
I’m sure you can’.”
The experience of being the first indigenous woman
to have a patent in Australia and New Zealand was an
incredible feeling for Evette.
“Because David didn’t do that, David didn’t get to the
finishing line – so this is quite an historic thing for me,
and also for Jabidi!” she said.
Reconciliation Action Plan 2013-14
11
EMPLOYMENT
As Australia’s largest financial services organisation, the Commonwealth Bank Group
is in an outstanding position to offer employment opportunities to Aboriginal and Torres
Strait Islander peoples across the country. In providing these opportunities, we not only
help build strong, independent communities, we also ensure that our business reflects
the diversity of the communities we serve.
Our commitment
School Based Traineeships
Our new commitment is to provide:
Our School Based Traineeship Program provides over
60 new positions each year for Aboriginal and Torres
Strait Islander students in Years 11 and 12. The program
provides career pathways and helps students build a
career in the financial services industry. It also allows us
to identify and promote young talent. Along with vital
on-the-job experience, the program gives students the
opportunity to gain valuable skills and confidence.
◆◆ 110 School Based Trainee opportunities,
◆◆ 30 Full Time Trainee opportunities,
◆◆ 12 Cadet Opportunities
In addition to this our focus is to support permanent
employment opportunities for Aboriginal and Torres
Strait Islander job seekers between January 2013 and
December 2014.
Our progress
In 2009, the Commonwealth Bank Group committed
to providing 350 career opportunities for Aboriginal and
Torres Strait Islander peoples across the Group by June
2012. As at 30 June 2012, we had achieved our goal
and created 354 opportunities.
Creating these opportunities involved:
1 Extending our School Based Traineeship Program
to every state and territory.
2 Implementing a Full-Time Traineeship Program for
adult job seekers.
3 Delivering a range of skills development programs
across the country.
4 Directly recruiting for quality Indigenous
candidates.
5 Running a cadetship program for current
university students.
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Reconciliation Action Plan 2013-14
Our school based traineeships are offered in every state
and territory. Of the trainees who complete the program
each year, over 50% have gained permanent or ongoing
employment with the Group.
Full-Time Traineeship Program
Our Full-Time Traineeship Program offers adult Aboriginal
and Torres Strait Islander job seekers the opportunity to
develop into a role over 12 months. Participants receive
training and support to build their skills and confidence, with
the aim that they can be offered a permanent position once
they complete the traineeship.
Between December 2010 and December 2012, we created
30 Full-Time traineeship opportunities across the Group.
These opportunities have expanded outside the branch
network to include Corporate Services, the Business Service
Centre and Customer Relations.
Skills Development Programs
In 2011 and 2012, we delivered a number of Skills
Development Programs to Aboriginal and Torres Strait
Islander job seekers interested in a career at the Group.
The programs, which range from five and ten days to
four weeks, train participants in banking competencies
such as customer service, sales and referrals, as well
as help improve their communication skills. They also
give participants an everyday view of working in a
Commonwealth Bank branch.
As part of the program, Aboriginal and Torres Strait
Islander job seekers meet our employees and spend
time in a branch gaining a hands-on understanding of
what’s involved in working at the Group. On completion,
participants are interviewed for permanent positions with
the Group.
We delivered Skills Development Programs in the
following towns:
◆◆ Brisbane
◆◆ Newcastle
◆◆ Cairns
◆◆ Perth
◆◆ Darwin
◆◆ Sydney
◆◆ Geelong
◆◆ Toowoomba
◆◆ Melbourne
◆◆ Townsville
Direct Recruitment
We continue to directly employ Aboriginal and Torres
Strait Islander peoples into permanent positions
with the Group using the services of recruitment and
employment agencies. We have also been successful
in attracting suitable candidates directly through
employment fairs and online.
Reconciliation Action Plan 2013-14
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Reconciliation Action Plan 2013-14
‘‘
‘‘
We ensure that our business
reflects the diversity of the
communities we serve.
Case Study
Julie Wilson, Customer Service Representative
The challenge
The solution
Julie Wilson was looking for work through the Aboriginal
Employment Strategy when she heard about an
information session on employment opportunities with
the Commonwealth Bank.
Despite challenging circumstances, Julie’s determination
to succeed paid off and she secured a role working
in the flagship Martin Place branch in Sydney as a
customer service representative. She enjoys the beautiful
environment and the on-the-job coaching she has received.
“I have a background in film and television, which was
great, but I was looking for something more secure,”
explained Julie.
“I attended a workshop with 10 other people, where we
learnt about the opportunity with the Commonwealth
Bank, and talked through the interview process. They
asked me if I was interested in going for an interview and
I said yes, I was.”
Julie is pleased with how efficiently she is able to deal
with her customer’s transactions. However, she has found
the expectations that come with working in a corporate
environment slightly challenging.
“I work in the Martin Place branch and many of our customers
are corporate clients. I originally thought that my job was to
serve customers as quickly as possible. However, I’ve needed
to work more on the customer relationship and helping them
find the products that work best for them,” she said.
“I’m also a very animated person and sometimes that has
been challenging to tone down,” Julie said, with a big smile.
“However, I work hard and I’m comfortable dealing
with people.”
Collaboration
Reconciliation in action
Julie’s interview was successful, and she was sent to the
Commonwealth Bank’s Sydney Olympic Park branch to
do a fortnight of training.
Julie believes that there are opportunities for Aboriginal and
Torres Strait Islander people to progress quickly in a banking
career with the Commonwealth Bank, if they are determined.
“I spent a good week training, then spent two days in the
branch, and then went back to Sydney Olympic Park for
another week,” said Julie.
For her own future, Julie hopes to move on from her role as
a customer service representative and ultimately work as a
mentor for Aboriginal and Torres Strait Islander people within
the Group.
The training session was challenging for Julie, as her
father had just passed away.
“It was pretty full on, and I found it a bit hard,” she said.
“You don’t really know what you need to do until you
come into the branch. I was struggling as I was dealing
with my father’s death, but I kept it to myself. However,
when I went to the branch I did let someone know what
was happening, as it wasn’t always easy for me to retain
information while I was grieving.”
“To be able to give advice and support, you need to have
done banking for some time and get experience, so that’s
what I’m doing now,” she says.
“I found my fellow colleagues and manager to be very
supportive through this difficult time in my life.”
Reconciliation Action Plan 2013-14
15
Cultural
Engagement
The more our people appreciate and engage with the unique cultures of Aboriginal and
Torres Strait Islander peoples, the better equipped they will be to cater to their needs and
provide higher standards of service. That’s why we continue to offer our people opportunities
to learn about and appreciate one of the oldest continuing cultures in the world.
Our commitment
The Commonwealth Bank Group continually looks for
ways to engage our people in appreciating and learning
about Aboriginal and Torres Strait Islander peoples, their
cultures and their achievements. Our people participate
in cultural workshops and online education programs and
enjoy opportunities to be involved in cultural exchanges.
“Very interesting, engaging workshop.
Very inspired to take action.”
“Greater insight into the journey of
Indigenous Australians and the reasons
for the divide between cultures.”
Our progress
Indigenous cultural training
The Group has developed an Aboriginal and Torres Strait
Islander cultural e-learning module to give our people
a greater understanding of Aboriginal and Torres Strait
Islander peoples and cultures.
We will continue to use this training module to help create
broader awareness of Reconciliation.
Cultural workshops
During the past 18 months we have held workshops to
increase our people’s knowledge and understanding of
Aboriginal and Torres Strait Islander peoples, history and
culture.
In 2011 and 2012, we delivered nine cultural workshops to
Commonwealth Bank and Bankwest leaders. The aim of the
workshops was to educate our people about historical and
cultural factors affecting Aboriginal and Torres Strait Islander
peoples and their communities today.
We will refine and deliver further workshops to leaders
as part of our current RAP. To date, feedback has been
highly positive:
“Greater awareness and understanding
of the culture, history and challenges
of the Aboriginal people.”
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Reconciliation Action Plan 2013-14
Bangarra Dance Theatre
Since 2009, the Commonwealth Bank Group has
been a proud supporting partner of the internationally
celebrated Aboriginal and Torres Strait Islander dance
company, Bangarra Dance Theatre. In 2011 we supported
the national tour of Bangarra’s acclaimed production,
Belong, and in 2012 we supported the national tour of
their production Terrain. In 2013 we are delighted to be
supporting the latest production, Blak.
One of the highlights of our involvement came about through
our connections with both Bangarra and the Australian
Indigenous Mentoring Experience (AIME), a program that
partners university students with Aboriginal and Torres Strait
Islander high school students to provide mentorship.
During NAIDOC Week 2011, we organised a group of
students from AIME’s Brisbane program and their mentors,
family members and teachers to attend an exclusive behindthe-scenes experience at the performance of Belong at the
Queensland Performing Arts Centre (QPAC). Members
of the Group also attended the performance.
The group received some personal insights from
Bangarra’s artistic director, Stephen Page, where they
also met some of the dancers and crew members, then
joined the audience to enjoy the performance of Belong.
Reconciliation Action Plan 2013-14
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In 2011, the Commonwealth Bank Group hosted its first
ever women’s group for Garma, bringing together 10
women in senior leadership roles within the Group and
10 “Women in Focus” clients. All participants responded
very positively to the experience. We were proud to
have provided the opportunity for these leaders to work
together and learn more about the issues facing Aboriginal
and Torres Strait Islander communities and people.
NAIDOC Week
NAIDOC stands for National Aboriginal and Islander Day
Observance Committee which organises NAIDOC week,
an annual celebration of the achievements of Aboriginal
and Torres Strait Islander peoples all over Australia.
We are proud to be the major sponsor of NAIDOC’s
National Person of the Year Award.
We also sponsor NAIDOC community events across the
nation, working with branch managers and local staff.
The 2011 winner of the NAIDOC Person of the Year Award
was Sydney solicitor Terri Janke, an advocate of stronger
intellectual property protection for Aboriginal and Torres
Strait Islander artists. Ms Janke is regarded as one of the
country’s top lawyers in Indigenous cultural and intellectual
property rights, and is also an accomplished author.
The 2012 winner was former West Coast Eagles AFL
football player David Wirrpanda, who established the
David Wirrpanda Foundation in 2005 to improve the
quality of life for Aboriginal people by promoting strong
role models and healthy lifestyles.
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Skilled Volunteering and Secondments
The Group has a long and proud tradition of supporting
local communities and our skilled volunteering programs
give our people the opportunity to volunteer their time
and skills to community organisations. One of the ways
we offer our people the opportunity to complete skilled
volunteering is through undertaking a secondment
placement through Jawun.
Jawun is the first community organisation to be formally
part of our skilled volunteering program. Jawun finds
skilled people in corporate Australia and partners them
with organisations in Aboriginal and Torres Strait Islander
communities to share knowledge and skills. Through this
knowledge sharing, secondees have the opportunity to
apply their ‘work’ skills in a different context, whilst being
based in an Indigenous enterprise. This provides an
immersion experience that allows our people to deepen
their understanding of Indigenous culture. Further, as
the Jawun network comprises over 40 corporations it
provides our people with the opportunity to build their
network and learn from each other.
So far, the skilled volunteering program has facilitated
fifteen secondment projects with Jawun, with the
Commonwealth Bank Group committing to ongoing
secondment opportunities for our people in Inner Sydney
(La Perouse), the NSW Central Coast and North East
Arnhem land.
To date, we have had people from six business units
participate in the program, working on a range of projects
ranging from strategic reviews, new business ventures to
establishing a website.
We will continue to partner with Jawun and support our
employees in using their skills in the community.
‘‘
Garma Festival
Hosted each year by the Yolngu people of North East
Arnhem Land, Northern Territory, Garma Festival is both
a vibrant celebration of local visual arts, dance and
music, and Australia’s most significant cultural exchange
forum for Aboriginal and Torres Strait Islander peoples.
Employees from the Group have been attending the
Festival since 2009.
The Group has a long and
proud tradition of supporting
local communities.
Reconciliation Action Plan 2013-14
Case Study
Allister Logan, Jawun Secondment Program
The challenge
The solution
National Business Development Manager for Business
and Private Banking, Allister Logan, was seconded
through the Jawun program to work with Boomerang
Constructions in Sydney’s Redfern and La Perouse areas.
One of the biggest realisations that Allister took from the
experience was that a lot of good work can be done in a
small amount of time.
Before he began, Allister completed a three-day induction
with some of the community elders, who explained the
social and political issues affecting the Aboriginal community
there. They also filled him in on challenges that currently face
businesses in the area.
“It was really interesting meeting other organisations who
had partnerships with Jawun and hearing all the stories,”
Allister said.
“One of the highlights was meeting Shane Phillips, who
just got an Australian of the Year award. Shane is the
CEO of Tribal Warrior, the first Indigenous-owned Sydney
Harbour cruise company. The company gives jobs to a
lot of young kids in Redfern and La Perouse. He’s a very
inspirational man.”
“Our work at a big organisation like the Commonwealth
Bank often needs to focus on the big picture. So going in
and working with a small business where you can make
change really quickly was quite refreshing for me.”
Allister was also impressed by the community spirit he
encountered within the Redfern and La Perouse area.
“I met some very proud Aboriginal people who are working
together to change things for the better and making
Redfern and La Perouse a really great place. It was really
cool to see that part of it.”
“The managers of Jawun do a great job partnering people
up and managing the program.”
Collaboration
Reconciliation in action
After completing the induction, Allister began work with
Boomerang Constructions, a company owned by exNRL player Gavin Lester, which mainly works on public
housing. Allister’s task was to examine the business
and to look for opportunities to improve productivity and
profitability, and help ensure that the business would
remain sustainable.
Allister loved his time as a Jawun secondee, and would
encourage anyone interested in meeting new people,
working in the community and learning about a different
culture to get involved.
“They’d had a guy from the Commonwealth Bank working
with them before me, so I was picking up on the work
that he had done. I also did a bit of my own work, such as
looking at their business processes. I helped them create
an iPad-based tool that they could use to quote on jobs –
they had been using a paper-based system before. I also
looked at their corporate structure and how they could
change that a bit to be more efficient.”
“You can’t change the world in six weeks – but you can go
in and make a difference in a smaller way, and that’s very
rewarding.”
“It’s also important to realise that you are there for a short
timeframe, so try and be careful about what you promise to
deliver,” he noted.
Reconciliation Action Plan 2013-14
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This trip helped me to better understand
why the differences exist – and how to
respect them.
Reconciliation Action Plan 2013-14
Case Study
Ian Andrews, program participant at Bawaka
The challenge
The solution
As the Regional General Manager for Western Australia,
Ian Andrews is responsible for providing quality banking
services to customers from Kununurra in the north of the
state to Esperance in the south – an area which includes
a large number of Aboriginal customers.
According to Ian, his time at Bawaka was primarily a
spiritual experience for him.
So when he was chosen to take part in the Wangany
Dhukarr program, Ian saw it as an opportunity to gain a
better understanding of Aboriginal culture, so that he and
his teams could be more effective in meeting Aboriginal
and Torres Strait Islander customers’ needs.
“All of us had preconceived views of Aboriginal and Torres
Strait Islander cultures. I had heard about the people’s
connection with the land. However, after some time you
actually start to feel the interconnectivity, and get a deep
appreciation of how the culture works by living as they do,
exploring the land and interacting with the people. It gave me
a much deeper appreciation for just how sophisticated their
culture is. It was one of the most amazing things I’ve ever
done. The only problem was that it was over too quickly.”
Collaboration
Reconciliation in action
The Wangany Dhukarr program gives selected
Commonwealth Bank employees the chance to spend
two days with the Burarrwanga family in Bawaka,
immersed in their culture and lifestyle.
Since going to Bawaka, Ian has met up with other people
who have also done the trip, and has also noticed the
powerful effect it has had on them. It has also given him a
greater appreciation of Aboriginal culture.
Located in the Yolngu country of remote North East Arnhem
Land, Bawaka is an unspoilt homeland. To get there, Ian
had to fly from Perth to Darwin, then to Gove – completing
the final stretch across long sand tracks in a four-wheel
drive. But the long trip was well worth it.
“I think I have always respected Indigenous people and their
culture. But at the same time I’ve felt puzzled by how they
sometimes act and respond to issues. This trip helped me
to better understand why the differences exist – and how to
respect those differences.”
“It is very remote, very beautiful and very inspiring. The water
is crystal clear and palm trees surrounded us. The facilities
were very basic and this added to the charm,” he said.
Ian joined other executives from a broad range of divisions
of the bank.
“I’m hoping this will help me be more effective in how we
support Aboriginal and Torres Strait Islander employees and
how we better support and service Aboriginal and Torres
Strait Islander peoples and their communities.
“One of the things that made the trip so special was
sharing it with some people I knew really well and some I
didn’t know at all,” he said.
Best of all though, were their hosts.
“The family were warm, lovely people who made us feel
immediately at home,” he said.
“We were there for two days but it felt like so much longer
because we were exposed to so many ideas and concepts.
Many of these were very different to our own way of thinking.
And although you always felt very relaxed, at the same time,
it was also intellectually challenging to absorb the concepts.”
The team was educated into the ways of their host family’s
culture and history. Ian found the information about how
family hierarchies worked and the difference between men
and women’s business particularly interesting.
“I also got a good sense of their strong affinity with the
land and animals, history and law,” said Ian.
Reconciliation Action Plan 2013-14
21
education
The Commonwealth Bank Group believes education and financial literacy empowers
individuals and helps them build and support economically sustainable communities.
We continue to partner with organisations that provide outstanding educational
opportunities for Aboriginal and Torres Strait Islander peoples across Australia.
Our commitment
One Laptop per Child (OLPC) Australia
We will partner with a wide range of organisations to help
Aboriginal and Torres Strait Islander peoples achieve – for
themselves, their families and their communities.
Over 400,000 children aged 4 to 15 live in regional, remote
and very remote parts of Australia. Because of their
isolation, they can often miss out on many of the educational
opportunities available to those living in metropolitan areas.
St Joseph’s College Indigenous Fund (SJCIF)
and Australian Indigenous Education
Foundation (AIEF)
SJCIF and AIEF are not-for-profit organisations that provide
scholarships for Aboriginal and Torres Strait Islander youth
to attend boarding schools and universities, helping them
to build a brighter future through quality education. The
Commonwealth Bank Foundation has been one of SJCIF’s
corporate partners since its inception in 2006, and is the
founding partner of AIEF.
Established in 2007, AIEF expanded quickly from offering
only one secondary school scholarship in 2008 to now
offering 300 scholarships to students at 29 schools and one
university residential college.
Retention and Year 12 attainment rates for Aboriginal and
Torres Strait Islander students at AIEF Partner Schools have
been a consistent 88% over the last five years, compared to
the national average of just 47%.
We are delighted to assist AIEF in their goal to help educate
over 2,000 Aboriginal and Torres Strait Islander youth
across Australia, empowering them to realise their potential,
breaking the cycle of poverty, taking responsibility for their
own future, and becoming leaders and role models to serve
their communities.
22
Reconciliation Action Plan 2013-14
OLPC Australia is a not-for-profit organisation that provides
students living in regional and remote Australia with purposebuilt, educational XO laptops, thus improving the resources
and information available to them. The Commonwealth Bank
Group is proud to support OLPC’s work.
Indigenous Consumer Assistance
Network (ICAN)
To help achieve our goal of ensuring Aboriginal and
Torres Strait Islander individuals can access the financial
products and services they need, the Commonwealth Bank
Foundation and the Cairns-based organisation ICAN have
created the Indigenous Financial Counselling Mentorship
Program. The Program aims to increase the number of
Indigenous financial counsellors in Australia.
The Program began in 2009 with a two-year pilot, with its
first applicant, Torres Strait Islander David Yorkston, recently
completing and receiving accreditation in a Diploma of
Community Services, Financial Counselling. Australia’s
tiny pool of accredited Indigenous financial counsellors
increased when nine newly qualified men and women
from Palm Island, Yarrabah, Cairns and Thursday Island
completed their Diplomas in April 2012.
The Commonwealth Bank Foundation is now helping ICAN roll
out its nationally recognised Indigenous Financial Counselling
Mentorship Program to other agencies across Australia.
‘‘
‘‘
We continue to partner with
organisations that provide
outstanding educational
opportunities for Indigenous
Australians.
Reconciliation Action Plan 2013-14
23
ICAN Graduation
Aboriginal Legal Rights Movement
Incorporated (ALRM)
The Commonwealth Bank Foundation is continuing to
partner with the South Australian Aboriginal Legal Rights
Movement (ALRM), supporting its Financial Counselling
Outreach Program. Through this Program, ALRM helps
communities on the Anangu Pitjantjatjara Yankunytjatjara
(APY) Lands – a vast area of over 100,000 square kilometres
near the Northern Territory and South Australia border. It
also assists clients around Port Augusta.
The Program provides money management skills and
consumer advocacy services to help Aboriginal and Torres
Strait Islander clients achieve financial autonomy and
success. It also helps individuals who are in immediate
financial hardship.
Caritas Australia
The Commonwealth Bank Foundation is continuing to
support Caritas Australia to deliver its unique financial
management program, Manage Your Income, Manage
Your Life. The program is delivered by Centacare workers in
western NSW communities.
The program improves financial literacy and money
management skills through workshops and training
courses that help participants understand how financial
institutions work, as well as building participants’
self-reliance and confidence in money management.
Walkabout Your Business
The Group is continuing to support Walkabout Your
Business in partnership with Ambrose Indigenous
Business. The program helps Aboriginal and Torres Strait
Islander entrepreneurs to set up and operate businesses
in remote communities.
24
Reconciliation Action Plan 2013-14
Participants in the Walkabout Your Business program
experience intensive business skills development over six
program stages that are aligned to the business lifecycle:
Dream It Up, Grow It Up, Plan It Up, Start It Up, Build
It Up, and Wrap It Up. The six stages are delivered by
highly experienced, expert coaches who specialise in
understanding entrepreneurial businesses.
“As the owner of Batji Enterprises, an Indigenous
cultural tourism business, I participated in Walkabout
Your Business in 2010. I really appreciated the
opportunity to spend time with knowledgeable mentors
to discuss ideas for my business. I would not have
known where to find this help otherwise. The program
was culturally sensitive and Indigenous friendly and
I felt like they genuinely wanted me to succeed with
my goals for Batji.”
Robert Mills – Owner
Batji Enterprises
Desert People’s Centre, Alice Springs
In 2010 the Group helped the Desert People’s Centre to
establish a Social Enterprise Hub in Central Australia, drawing
on the 30 years’ experience of its partners, the Batchelor
Institute of Indigenous Tertiary Education and the Centre for
Appropriate Technology.
The Hub aims to provide effective ways for Aboriginal people
to earn a living and create a business model that delivers
social impact and financial returns. It provides mentoring,
financial assistance and business support to remote
Aboriginal and Torres Strait Islander communities looking to
start or expand their social enterprises.
The Hub supports social enterprise across the lifecycle of a
venture: from idea generation, to its start-up phase, through
to sustaining a business model and finally, scaling strategies.
It does this mainly by nurturing a community of practice and
knowledge, providing access to resources and creating an
environment that enables social enterprise to grow.
Case Study
AIME mentoring program
The challenge
The solution
While school retention rates for Aboriginal and Torres
Strait Islander students are improving, they are still
well behind non-Indigenous students. The Australian
Indigenous Mentoring Experience (AIME) uses the power
of mentoring to help overcome this enormous challenge.
It’s through mentoring – a concept ingrained across
60,000 years of Indigenous culture and 2,500 years
of Western thought – that AIME is tackling educational
inequality .The AIME program was featured on ABC’s
Australian Story in May 2012 and was featured as a
best-practice model in the Gonski Review.
AIME connects Aboriginal and Torres Strait Islander high
school students with university student mentors in a
dynamic educational program – and has been proven to
dramatically improve the chances of Indigenous children
finishing school. Together with thousands of volunteer
university student mentors, AIME is building a generation
of future leaders.
Collaboration
Helen Caldwell, Partnering Operations Manager at AIME, says
the Commonwealth Bank’s support has been invaluable, and
hopes that the bank will continue to partner with AIME once
their original agreement finishes in mid-2013.
“The Commonwealth Bank has been a huge, consistent
support to us, with both financial and numerous in-kind
donations,” said Helen.
For example, the Group supports AIME National Hoodie
Day. Employees from the Commonwealth Bank Group also
participated in the 2012 Windows to the Future Year 11 and
Year 12 leadership program, where employees from AIME’s
corporate partners share their career journey with students.
“The purpose of Windows to the Future is for students
to find out more about all the opportunities available to
them,” explained Helen.
The Commonwealth Bank arranged for employees from a
number of states to participate in the program,” she said.
“The employees clearly enjoyed the interaction with the
students. We’re now in the process of talking about doing
the program with Commonwealth Bank’s involvement
again this year.”
The results have been outstanding, with AIME participants
achieving higher school completion rates and higher
university admission rates than non-participants. In 2011, the
year 9 to 12 completion rate for AIME students was 62.7%.
That’s double the national Indigenous average of 32.4% and
approaching the national non-Indigenous average of 75.2%.
In 2012, more than 1,000 students participated in the
program, but AIME has no intentions of resting on its laurels.
“By 2016 AIME plans to annually engage 6,000
Indigenous students and 2,000 university mentors at 20
university sites across Australia,” said Helen.
“It’s through the support of organisations like the
Commonwealth Bank that we can realise that vision and
share the power of mentoring across Australia.”
What’s more, mentors consistently report that they get as
much out of the program as the students they mentor.
Reconciliation in action
One such person is Monique Morgan, an AIME Mentor and
third year Psychology student from the University of Sunshine
Coast.
“I initially thought that I would be helping these awesome
young Indigenous students by answering questions about
university life,” said Monique.
“But by the end of the program, we were the ones that had
been inspired.”
Monique was inspired by the mentees unbelievable
dedication to the program, despite the challenges that some
were facing in their own lives.
“We learnt so much about Indigenous culture, and how AIME
is helping to create a culture where people are generous in
their success,” Monique said.
“This is AIME’s philosophy – for every step forward you take
in life, you throw a hand back and bring someone with you.”
Reconciliation Action Plan 2013-14
25
What we achieved
between 2010 AND 2012
Relationships
Action
Responsible team
Target date
Progress
Support key banking specialists
from across the Group to
provide the best customer
service to Aboriginal and Torres
Strait Islander Corporations,
Businesses and Individuals.
Indigenous Community
Team
September 2011
Achieved
Continue to offer Indigenous
Customer Assistance Line to
remote customers to support
banking access in remote
communities.
Direct Banking
September 2011
Continue to work with our
community partners and our
online banking team to deliver
our NetBank training program.
Online Banking Team
Provide greater access to
banking products and services
for Aboriginal and Torres Strait
Islander customers in the small
business segment.
Business Banking
Investigate an approach for
affordable home ownership
for Aboriginal and Torres Strait
Islander Australians.
Retail Banking Services
26
Reconciliation Action Plan 2013-14
Our Indigenous Financial
Services workshops focusing
on enhancing cultural
awareness have been delivered
across each state and territory.
ICAL has been expanded to
meet demand. It is averaging
1,700 calls each week from
remote customers throughout
the country.
Indigenous Community
Team
September 2011
Partially Achieved
Delivered training sessions to
the community of Palm Island.
We have decided not to proceed
with this program as we have
identified that financial literacy
skills were a prerequisite to the
online learning being successful.
Indigenous Community
Team
June 2011
Achieved
The Community Business
Finance program has been
successful in supporting a
number of clients with their
small businesses.
Indigenous Community
Team
Indigenous Community
Team
Achieved
December 2011
Achieved Late
A report providing insights into
affordable home ownership
has been developed to inform
internal stakeholders.
RELATIONSHIPS
RESPECT
OPPORTUNITIES
Respect
Action
Responsible team
Target date
Progress
Promote our commitment to
reconciliation by continuing
our support for NAIDOC Week
as well as reward Indigenous
achievement through the
NAIDOC person of the year.
Retail Banking Services
July 2012
Achieved
Continue to provide cultural
engagement opportunities
through Wangany Dhukarr
Education Program, Garma
Festival and internal workshops.
Indigenous Community
Team
October 2011
Support a National Indigenous
cultural partner.
Sponsorships
October 2011
Acknowledge the traditional
custodians of the land at
appropriate events and
conferences across the Group.
Communications
We continue to be the major
sponsor of the National NAIDOC
Person of the Year Award and
have also supported up to 10 local
NAIDOC events across the country
each year.
Indigenous Community
Team
Achieved
We have achieved this through
cultural workshops and our
participation in the Garma Festival
and Bawaka cultural experience,
both of which take place in North
East Arnhem Land.
Achieved
The Group supported Bangarra’s
performance Belong in 2011 and
Terrain in 2012.
October 2011
Achieved
The Group continues to offer an
acknowledgement to traditional
owners at appropriate events.
Reconciliation Action Plan 2013-14
27
Opportunities
Action
Responsible team
Target date
Progress
Continue to provide opportunities
through the Indigenous SchoolBased Traineeship Program.
Indigenous Community
Team
December 2011
Achieved
Continue to embed skills
development programs into our
recruitment process.
Learning and
Development
October 2011
Continue to offer Full-Time
Traineeship Program.
Indigenous Community
Team
December 2011
Develop an Indigenous
Young Leaders Program.
Learning and
Development
June 2011
We have achieved our goal
to provide 120 School Based
Traineeships.
In 2011 and 2012 12 Skills
Development Programs
were delivered to Indigenous
job seekers.
Indigenous Community
Team
Achieved Late
In November 2012 a 10
month leadership program for
Indigenous Future Leaders was
completed.
Provide pathways for Aboriginal
and Torres Strait Islander
university students to develop a
career with the Group.
Indigenous Community
Team
June 2011
Support Indigenous
scholarships through AIEF.
Commonwealth Bank
Foundation
June 2012
Support Indigenous
scholarships through
the St Joseph’s College
Indigenous Fund.
Commonwealth Bank
Foundation
June 2012
Support Indigenous educational
mentoring by partnering with
AIME.
Commonwealth Bank
Foundation
June 2012
Reconciliation Action Plan 2013-14
Achieved
We have achieved our goal
of offering a minimum of 15
full-time traineeships each
financial year.
Indigenous Community
Team
28
Achieved
Achieved Late
In 2011 and 2012 six
Indigenous university students
commenced a cadetship with
the Group.
Achieved
Through the Foundation, the
Group continued to support the
Australian Indigenous Education
Foundation.
Achieved
Through the Foundation, the
Group continued to support
the St Joseph’s College
Indigenous Fund.
Achieved
Through the Foundation, the
Group continued to support
the Australian Indigenous
Mentoring Experience. This
includes hosting employee
events, providing training and
development support and
participating in events such as
National Hoodie Day.
Opportunities
Action
Responsible team
Target date
Progress
Support remote education through
OLPC Australia.
Enterprise Services
October 2011
Achieved
Support remote education
by continuing to develop a
comprehensive financial literacy
program for remote schools in
partnership with Dare to Lead.
Commonwealth Bank
Foundation
June 2011
Continue to support financial
literacy education in remote
Aboriginal and Torres Strait
Islander communities.
Commonwealth Bank
Foundation
June 2011
Partnership with ICAN in Cairns
to provide Aboriginal and Torres
Strait Islander peoples with
financial counselling education
opportunities.
Commonwealth Bank
Foundation
June 2012
Expand the StartSmart Enterprise
Program to support business
literacy education for students.
Commonwealth Bank
Foundation
May 2011
Support the establishment of
Aboriginal and Torres Strait
Islander owned and operated
businesses through the Walkabout
Your BusinessTM program.
Indigenous Community
Team
June 2011
Continue our partnership with
Desert People’s Centre to
establish a Social Enterprise Hub
for Central Australia.
Indigenous Community
Team
June 2011
The Group continued to support
OLPC.
Achieved
Learning materials have been
developed and have been trialled
in various remote schools.
Achieved
Through the Foundation, the Group
continued to support financial literacy
programs in Central West NSW
through Caritas Australia and in the
APY Lands of South Australia through
the Australian Legal Rights Movement.
Achieved
Nine participants in the Indigenous
Financial Counselling Mentorship
program successfully graduated with
a Diploma of Community Services
(financial counselling).
Achieved
We delivered the program to three
schools in Far North Queensland.
We have decided not to proceed
with this program due to the limited
expansion opportunities and highly
resource intensive delivery model. The
partnership ceased in December 2012.
Achieved
Successfully completed the pilot
in Arnhem Land and provided
continued support throughout 2012.
Achieved
The Desert People’s Centre has now
been operational since April 2011.
Reconciliation Action Plan 2013-14
29
Our focus for
2013 and 2014
Relationships
Action
Responsible team
Target date
Measurable targets
Reconciliation Action Plan
Advisory Group established to
guide Working Group.
Indigenous Community
Team
May 2013
Advisory Group in place and
meeting twice per year.
Reconciliation Action Plan
Working Group established
to follow through on key
initiatives agreed to within
the Advisory Group.
Indigenous Community
Team
Jun 2014
Working Group in place and
meeting four times per year.
Support National Reconciliation
Week.
Indigenous Community
Team
May 2013 and
May 2014
Communicate and Celebrate
National Reconciliation Week within
the Group.
Upskill key banking specialists
across the Group to provide the
best customer service possible.
Indigenous Community
Team
Dec 2014
Deliver Indigenous Financial
Services workshops in each state
and territory to provide our people
with education and awareness in
cultural engagement, government
policy and products and services.
Implement skill based volunteering
where Aboriginal and Torres
Strait Islander business people
can learn from non-Indigenous
business and where our
employees can learn about
Indigenous culture from Aboriginal
and Torres Strait Islander peoples.
Community Team
June 2013
Work with our community partner
Jawun to place 24 secondees in
2013 and 36 secondees in 2014
into Indigenous businesses in
Arnhem Land, La Perouse and
Central Coast.
30
Reconciliation Action Plan 2013-14
Bankwest Engagement
Team
Bankwest Engagement
Team
Indigenous Community
Team
RELATIONSHIPS
RESPECT
OPPORTUNITIES
Respect
Action
Responsible team
Target date
Measurable targets
Promote our commitment to
reconciliation by continuing our
support for NAIDOC Week
and the NAIDOC Person of the
Year Award.
Retail Banking Services
July 2013 and
July 2014
Support a minimum of 5
communities with their NAIDOC
week activities.
Continue to provide
opportunities for our people
to gain a deeper understanding
of Aboriginal and Torres
Strait Islander peoples, history
and culture.
Indigenous Community
Team
Indigenous Community
Team
Sponsor the NAIDOC Person of
the Year Award.
2013 and 2014
Offer at least three ‘on country’
cultural experiences to
employees each year, including
the Wangany Dhukarr (Bawaka)
Program and Garma Festival.
Organise at least three cultural
awareness workshops each year.
Update and promote our
Aboriginal and Torres Strait Islander
cultural awareness online learning.
Support a national Aboriginal
and Torres Strait Islander
cultural partner.
Sponsorships
2013 and 2014
Continue to partner with a
prominent Aboriginal and Torres
Strait Islander arts organisation.
Acknowledge the traditional
custodians of the land at
appropriate events and
conferences across the Group.
Indigenous Community
Team
2013 and 2014
Acknowledgement of country
at events including the Group’s
Annual General Meeting.
Action
Responsible team
Target date
Measurable targets
Trial an overdraft facility as
part of our Community Banking
Finance package.
Business Banking
Dec 2013
The launch of a trial overdraft facility
in conjunction with Indigenous
Business Australia aimed at
supporting Indigenous Business.
Continue to support
Supply Nation.
Corporate Services
2013 and 2014
Support and provide opportunities
for Indigenous entrepreneurs.
Continue to provide School
Based Traineeships, Full Time
Traineeships and Cadetships
each financial year.
Indigenous Community
Team
2013 and 2014
55 School Based Trainees, 15 Full
Time Trainees and 6 Cadets to start
each year.
Opportunities
Reconciliation Action Plan 2013-14
31
Opportunities
Action
Responsible team
Target date
Measurable targets
Continue to deliver Skills
Development Programs to
Aboriginal and Torres Strait
Islander job seekers
Indigenous Community
Team
2013 and 2014
Deliver a minimum of three
programs each year.
Provide leadership and
development opportunities
for permanent Aboriginal
and Torres Strait Islander
employees.
Learning and
Development
March 2014
Continue to deliver an Indigenous
Future Leaders program.
Help provide scholarships
and educational mentoring for
Aboriginal and Torres Strait
Islander students.
Commonwealth Bank
Foundation
2013 and 2014
Partner with a national scholarship
program and a national educational
mentoring program.
Support Aboriginal and
Torres Strait Islander financial
counselling and financial literacy
opportunities
Commonwealth Bank
Foundation
2013 and 2014
Partner with counselling and
financial education programs.
Support Aboriginal and Torres
Strait Islander entrepreneurship
through business skill programs
Indigenous Community
Team
2013 and 2014
Continue to partner with Walkabout
Your Business to support their
entrepreneurship programs.
Provide employment
opportunities for Aboriginal and
Torres Strait Islanders
Bankwest Engagement
Team
2013 and 2014
Provide up to 10 traineeship
positions.
Engage with universities located
in Western Australia to explore the
opportunities for Aboriginal and
Torres Strait Islander cadetships
Bankwest Engagement
Team
Dec 2013
Contact made with discussion taken
place on cadetship opportunities.
32
Reconciliation Action Plan 2013-14
Indigenous Community
Team
Indigenous Community
Team
Indigenous Community
Team
National NAIDOC Person of the Year 2012, David Wirrpanda
Reconciliation Action Plan 2013-14
33
Tracking progress
and reporting
Action
Target Date
Targets
Distribute RAP to key internal and external
stakeholders
April 2013
RAP distributed to key
stakeholders
Report to Commonwealth Bank Group Foundation
on Foundation funded programs
Quarterly meetings held in
December, March, June and
September
Update on RAP financial
literacy projects and related
activities.
Advisory Group meet twice a year to discuss
Reconciliation Opportunities
May, Nov 2013 and May,
Nov 2014
Advisory Group provides clear
outcomes from each meeting
Report achievements, challenges and learnings to
Reconciliation Australia for inclusion in the Annual
Impact Measurement Report
Dec 2013 and Dec 2014
RAP progress is reported
each year in the RAP Impact
Measurement Questionnaire.
34
Reconciliation Action Plan 2013-14
Learn more about
our partners
Customer Service
Cultural Engagement
Supply Nation
www.aimsc.com.au
Bawaka Cultural Experience
www.bawaka.com.au
Employment
Bangarra Dance Theatre
www.bangarra.com.au
Australian Employment Covenant
www.fiftythousandjobs.com.au
NAIDOC
www.naidoc.org.au
Aboriginal Employment Strategy
www.aes.org.au
Corporate Culcha
www.corporateculcha.com.au
AFL SportsReady
www.aflsportsready.com.au
Jawun
www.jawun.org.au
GTES
www.gtes.com.au
Arrilla
www.arrilla.com.au
Skilled360
www.skill360.com.au
Kooya
www.kooya.com.au
1300Apprentice
www.1300apprentice.com.au/
Education
NGT
www.ngt.com.au/
St Joseph’s College Indigenous Fund
www.joeys.org/collegecommunity/sjcfoundation.cfm
Careertrackers
www.careertrackers.com.au
Australian Indigenous Education Foundation
www.aief.com.au
Maxima
www.maxima.com.au/
Australian Indigenous Mentoring Experience
www.aimementoring.com
IPA Recruitment
www.ipa.com.au/
One Laptop per Child Australia
www.laptop.org.au
LBF Consulting
www.lbfconsulting.com.au/
Indigenous Consumer Assistance Network
www.ican.org.au
Diversity Dimensions
www.diversity-dimensions.com.au/
Caritas Australia
www.caritas.org.au
Centracare Wilcannia-Forbes
www.centacarewf.org.au
Aboriginal Legal Rights Movement
www.alrm.org.au
Walkabout Your Business
www.walkaboutyourbusiness.com.au
Desert People’s Centre
www.desertknowledge.com.au
Reconciliation Action Plan 2013-14
35
CBA3051 100413
Indigenous Community Team
Commonwealth Bank Group of Australia
Level 5, 201 Sussex Street
Sydney, NSW 2000
Telephone: 1300 700 964
[email protected]
www.commbank.com.au/indigenous