GETTINGTHERIGHTHELP
FORSTUDENTS
Presentedbythe
RiskAdvisoryTeam
(RAT)
WenatcheeValleyCollege
April2017
TableofContents
GettingtheRightHelpChart.....................................................................................................................1
DecisionTree:GettingtheRightHelp..................................................................................................2
ReportingBehavior…………………………………………………………………………………………….….3
IncidentReportForm…………………………………………………………………………………………....5
CounselingServices.....................................................................................................................................6
DisabilitySupportServices(DSS)...........................................................................................................6
DiscriminationandHarassmentGrievances......................................................................................7
Security&Safety............................................................................................................................................8
StudentConduct...........................................................................................................................................8
TheViolentorPhysicallyDestructiveStudent.................................................................................9
ThePossiblySuicidalStudent..................................................................................................................9
TheVerballyAggressiveStudent.........................................................................................................10
TheDemanding,PassiveorDependentStudent...........................................................................10
TheDepressedStudent............................................................................................................................11
TheAnxiousStudent.................................................................................................................................11
TheStudentinPoorContactwithReality........................................................................................12
TheSuspiciousStudent............................................................................................................................12
RedFlagBehaviorsforPotentiallyDisruptiveand/orDangerousStudents....................13
TipsforClassroomManagement.........................................................................................................14
InclementWeatherorEmergencyInformation………………………………………………..…..…15
TextAlertSignupinformation………………………………………………………………………………..16
RiskAdvisoryTeam……………………………………………………………………………………….……..16
0
GettingtheRightHelp
Behavior:
Demonstratesevidenceofimmediate
harmtoselforothers(threats,
weaponinhand,attemptingsuicide,
etc.).
Response:
Call911andthencallSecuritywithon-campusphone
at6911,orcallortextbynon-campusphoneat509.
423.3705.
Showssignsofemotional
distress/mentalhealth-relatedissues
butnotnecessitatingimmediate
attention.
CallWVCCounselingOfficeat509.682.6850,or
ChelanCountyCrisisLineat509.662.7105,Okanogan
CountyCrisisLineMentalHealth24-Hourat826-6191
orNationalSuicidePreventionHotlineat800.273.8255
(24/7).
ReviewtheGettingtheRightHelpbooklet*andrefer
studenttoWVCCounselingOfficeat509.682.6850.
Displays“redflag”behaviorsrelatedto
potentialviolenceorthreat.
Isinappropriateordisruptstheclass.
Makesyouorothersfeelunsafeoris
demonstratingdisorderlyconduct.
ViolatestheWVCCodeofStudent
Conduct.
Possibilitythatthestudenthasa
disabilityimpactinghis/herabilityto
learn.
Indicatesheorsheisexperiencing
bias,discriminationorharassment.
CallSecurityat6911(orcallortextSecurityat
509.423.3705)and/orreviewtheGettingtheRight
Helpbooklet*todetermineappropriatereferral.
ReviewtheGettingtheRightHelpbooklet*and
implementstandardclassroommanagement
strategies.
CallSecurity6911,orcallortextSecurityat509.423.
3705
SubmitIncidentReportFormandcontacttheVPof
StudentServicesat509.682.6804.
Displaysevidenceofsuicidalthoughts
orotherdistressedbehaviorsthatdo
notappeartocreateanimmediate
dangerbutneedpromptattention.
CallCarlaBoydinWVCDisabilitySupportServices
(DSS)Officeat509.682.6854
CalltheWVCHumanResourcesOfficeat509.682.6440
andsayyouarereportingadiscriminationor
harassmentissue.
Whenindoubt,ifyoubelievethatanyoftheabovebehaviorscouldescalatetoviolenceor
threat,call911.Also,gotowww.wvc.edu/behavioralinterventionandsubmitanIncidentReport
Form.FormoreinformationabouttheIncidentReportForm,pleasecall509.682.6804.
FormoreclarificationorassistancewithbehavioralissuescontacttheWVCCounselingOffice
atext.6850
*TheGettingtheRightHelpBookletcanbefoundat:www.wvc.edu/behavioralintervention
1
DecisionTree:GettingtheRightHelp
1. Doesthepersonshowevidenceofimmediateharmtoselforothers?(e.g.,weaponinhand,
directstatementofclearintention,suicidalactions).
• IfYES,call911andthencallSecurityat6911fromcampusphoneorbynon-campusphoneat
509.423.3705
2. Doesthepersonhavesuicidalthoughtsorwordsandotherdistressedbehaviorsthatdonot
appeartocreateanimmediatedangerbutneedpromptattention?
• IfYES,callCounselingCenterat509.682.6850orChelanCountyCrisisLineat509.662.
7105.Afternormalbusinesshours,calltheChelanCountyCrisisLinetoconsultat509.662.
7105.Alternately,youcancalltheNationalSuicidePreventionHotlineat1.800.273.8255
anydayortimetoconsult.
3. Doesthepersonshowsignsofemotionaldistress/mentalhealth-relatedissuesbutnot
necessitatingimmediateattention?(e.g.,anxious,depressed,possiblysuicidal,anxiety).
• IfYES,refertopages11-12inthisbookletforspecifictipsandmakeareferraltotheWVC
CounselingCenterat509.682.6850.Afterhours,referstudenttocounselorwithspecific
information(e.g.nameofcounselorandphonenumber)andfollowupwithcounselorand
student.
4. Doesthepersondisplay“redflag”behaviorsrelatedtopotentialviolenceorthreat?
• IfYES,refertopage13inthisbookletandcompleteIncidentReportFormat
www.wvc.edu/behavioralintervention
5. Doesthepersondisplayinappropriateclassroombehavior?(e.g.,disruptionstolearningprocess,
cellphoneinfractions,behaviorsprohibitedbythesyllabus).
• IfYES,refertopages14and15inthisbookletandimplementstandardclassroom
managementstrategies.
6. Doestheperson’sbehaviormakeyouorothersfeelunsafe?
• IfYES,callSecurityat6911bycampusphoneorbynon-campusphoneat509.423.3705.
7. Doesthestudent’sbehaviorfalloutsidetheestablishedrulesasstatedintheWenatcheeValley
CollegeCodeofStudentConduct?
• IfYES,completeanIncidentReportForm or calltheWVCVicePresidentofStudent
ServicesOfficeat509.682.6804.
8. Doesthepersonappeartohaveadisabilityimpactinghis/herabilitytolearn?
• IfYES,callWVCDisabilitySupportServices(DSS),CarlaBoyd,at509.682.6854.
9. Doesthepersonindicatethathe/sheisexperiencingbias,discriminationorharassment?
• IfYES,callorrefertotheWVCHumanResourceOfficeat509.682.6440.
10. Whenindoubt,ifyoubelievethatanyoftheabovebehaviorscouldescalatetoviolenceorthreat,
callSecurityat6911fromacampusphoneorbynon-campusphoneat509.423.3705.
2
Reporting
StudentBehavior
Employeesandstudentsshouldreportconcernsaboutunusualorthreateningbehaviorbystudentsto
RiskAdvisoryTeam(RAT)byusingtheIncidentReportFormatwww.wvc.edu/behavioralintervention,
evenifsuchbehaviorisnotperceivedasadirectthreatoranimmediatedanger.Ifthepersonshows
evidenceofimmediateharmtoselforothers,(e.g.,weaponinhand,directstatementofclearintention),
call911andthencallSecurityat6911or509.423.3705.
EmployeeBehavior
Employeesandstudentswithconcernsregardingseriousthreats,violenceoractsofintimidationbya
collegeemployeeshouldrefertotheViolenceintheWorkplacePolicyorcallWVCHumanResourcesat
509.682.6440. (http://commons.wvc.edu/hr/pp/500/Violence%20in%20the%20Workplace.aspx).
Ifthethreatisimmediateandwillcauseharmtoselforothers,call911.
ImmediateAction
AllWenatcheeValleyCollegeemployeesarerequiredtoreportactsofviolenceand/oranyserious
threatsmadeagainstthemorwitnessedbythemto911andSecurityat6911or509.423.3705.College
employeesshouldtakeimmediateactionwhenthesafetyorsecurityofemployees,students,ormembers
ofthegeneralpublicarethreatenedandtimeiscritical.
NoRetaliation
Nooneshallbesingledout,penalized,orretaliatedagainstinanywayforinitiatingorparticipatinginthe
incidentreportingprocess.WenatcheeValleyCollegewillnottolerateretaliationagainstindividuals
makinggoodfaithreportsasprovidedforinthispolicyevenwheretheconcernsproveultimatelytohave
beeninerror.Retaliationmaybegroundsfordisciplinaryaction.
OngoingResponsibilities
TheRiskAdvisoryTeamreferralprocessisnotmeanttotaketheplaceofstandardclassroom
managementtechniquesemployedbyfaculty,establishedstudentconductprocedures,orreferralsto
collegeadministrators.
ActionstakenbytheTeamcouldinclude,butarenotlimitedto,thefollowing:
•
•
•
•
•
Consultwithfacultyandstafffamiliarwiththestudent.
Meetwiththestudenttooffera“gentlenudge”touseresources.
Recommenddisciplinaryactionandpossiblyrecommendamentalhealthassessment.
Determineifthestudentneedstobeadministrativelyremovedfromthecollege.
Otheractionstobedetermined.
IncidentReportsFAQs
WhatdoIdoifIknowastudentwhomayneedtobereferredtotheRATprocess?
Ifyoufeelthereisanimmediatethreat,call911firstandthenSecurityat6911or509.423.3705.
Tomakeareportgotowww.wvc.edu/behavioralinterventionandclickontheIncidentReportForm.You
willbeaskedforbasicinformationaboutthestudent,yourcontactinformation(incasetheRAT
committeehasfollow-upquestions)andforadescriptionoftheincidentorbehaviorsthatpromptedthe
report.
3
YouaretheRiskAdvisoryTeam’sbestresourcebecauseyouarefamiliartothestudent.Ifyouare
comfortabledoingso,tellthestudentthatyouareconcernedandaskifhe/sheisokay.Inmanycases,a
studentwillindicatethathe/shecouldusesomehelpandyoucanrefertheindividualtoanyofthe
resourcesinthisbooklet.
WhocancompleteanIncidentReportForm?
Anyonewhofeelsastudent’sbehaviorisa“redflag”(seepage13)thatcouldpotentiallyindicateathreat
tothemselvesand/orthecommunitycancompleteanIncidentReportForm,includingstudents,faculty
andstaff.
WhathappensafterImakethereport?
RiskAdvisoryTeammemberstaketheinformationandmakeadecisionaboutwhatthenextstepsshould
be.However,reportingisthemostcriticalstep.
HowdoIknowifitisaRATissueorifitismoreappropriatelyhandledbyothercollege
resources?
Pleasereviewthishandbookandusethedecisiontreeonpage1asaguide.Whenindoubtastowhether
astudent’sbehaviorcouldescalatetoviolenceorthreat,contactyoursupervisor,theVicePresidentof
StudentServices,Securityorcounselors.
Typically,behaviorsthatposeathreattoselforothersorthatcauseasignificantcommunitydisruption
qualifyasaRATreferral.
Threatstoselforothersoverrideconfidentiality.Neverpromisethatyouwillofferconfidentialityto
studentsduringaninitialRATreferral.Facultyandstaffarenotboundbyconfidentialityunlessthey
agreetoit.Counselors,however,bylawarerequiredtoprovideconfidentialitytostudentstheysee.If
youreferthestudenttoacounselorassurethemthatthecounselorwilltalktothemconfidentiallywithin
thelimitsofthelaw.
4
Wenatchee Valley College
Incident Report
Complete within two working days of incident and forward to Administrative Services.
Available on line at: IncidentReportForm
Use this form to report incidents which have occurred on Wenatchee Valley College property and which do not involve
accidents (reported on Accident Report). Incidents which should be reported include Security issues, medical situations,
property damage, lost or stolen property, harassment, observation of unusual behavior, and any other situation where in
your judgment a report should be on file.
Date of Incident:
Location:
Time:
Name of concerning student or individual: _____________________________________________________
Student Identification Number (SID):_________________________
(If student was involved in incident)
Description of Incident: (use back of form if necessary)
___________________________________________________________________________________________
Incident reported to police? Yes______ No______ (If yes, please attach a copy of the police report.)
Emergency medical assistance required? Yes______ No______
(If yes, give complete information on type/name of medical provider. Use the back of this form if necessary.)
____________________________________________________________________________________________
Reported by:
Report received by:
Name: _______________________________________
Name: _________________________________
Phone Number: ________________________________
Department: _____________________________
Signature
Signature
Date
WVC Administrative Use Only:
Is incident required to be reported to State Auditor’s office?
_______ Yes
_______________________________________________________________
Vice President of Student Services
Date
5
Date
_______No
CounselingServices
Counselorsareavailableatnochargetohelpstudentsincrisisandwithmentalhealthconcerns.
Counselorsdonotprovidelong-termcounselingbutwillreferthemtomentalhealthproviders.Theyare
alsoavailabletofacultyasconsultantstohelpwithclassroommanagementand/orreferralformental
healthconcerns.CounselorsareavailableintheCounselingOfficeinWenatchiHallandinOmak.
ContactInformation:
CounselingOfficeinWenatchiHall:509.682.6850
CounselinginOmak:contactcounselingontheWenatcheecampusatext.6850orRyanPoortingaext.
6857
ChelanCountyCrisisLine(available24/7):509.662.7105
OkanoganCountyCrisisLineMentalHealth:509.826.6191
NationalSuicidePreventionLifeline(available24/7):800.273.8255
Websitelinks:
https://www.wvc.edu/admissions/support/counseling/
DisabilitySupportServices(DSS)
WenatcheeValleyCollegeandtheDisabilitySupportServices(DSS)staffassistthosewithdisabilitiesin
pursuingtheireducationalgoals.
TheDSSstaffiscommittedtoassuringWVC,itsservices,programsandactivitiesareaccessibleto
individualswithdisabilities.Theinstitutiontakesseriouslyitsresponsibilitytofollowboththespiritand
letterofallpertinentfederalandstatemandates.
WenatcheeValleyCollegerecognizesthattraditionalmethods,programs,andservicesmayneedtobe
alteredtoassurefullaccessibilitytoqualifiedpersonswithdisabilities.TheDSSOfficeistheprimary
focusofeffortsbyWenatcheeValleyCollegetoassurenondiscriminationonthebasisofdisability.
ThroughtheDSSOffice,qualifiedpersonswithdisabilitiescanaddresstheirconcernsregarding
attitudinalorproceduralbarriersencountered,aswellasanyneedforaccommodationtoassureequal
access.TheDSSOfficewillprovideinformationandauxiliaryaidsorservices,aswellasservingasa
resourcetothecollegecommunityinstrivingtomakeWVCbothanaccessibleandhospitableplacefor
personswithdisabilitiestoenjoyfullandequalparticipation.
Ifyoususpectastudenthasadisability,contactDSSforsupportandadvice.Donotaskthestudentto
discloseadisability.
ContactInformation:
Wenatcheecampus:CarlaBoydOmakcampus:VickiTurner
509.682.6854.509.682.6853TTY509.422.7812
e-mail:[email protected]:[email protected]
Fax509.682.6841Fax:509.422.7801
www.wvc.edu/directory/departments/disability/default.asp 6
DiscriminationandHarassmentGrievances
WenatcheeValleyCollegeaffirmsacommitmenttofreedomfromdiscriminationforallmembersofthe
collegecommunity.Thecollegeexpresslyprohibitsdiscriminationandharassmentagainstanyperson
onthebasisof:race,nationalorigin,sex,age,creed,presenceofphysical,sensoryormentaldisability,
religion,color,disabledveteranstatus,sexualorientation,genderidentity,genderexpression,political
affiliation,honorablydischargedveteran,Vietnam-eraveteranstatus,and/ormaritalstatus.
Theresponsibilityfor,andtheprotectionof,thiscommitmentextendstostudents,faculty,
administration,staff,contractors,andthosewhodeveloporparticipateincollegeprograms.
Itencompasseseveryaspectofemployment,andeverystudentandcommunityactivity.
AnypersonwhobelievessheorhehasbeendiscriminatedagainstorharassedbyWenatcheeValley
Collegeoritsemployee(s)oragent(s)onthebasisofanystatuslistedabove,shouldreportit,as
appropriate,toaWVCcounselor,administrator,supervisor,coworkerortheexecutivedirectorof
humanresourcesandmayrequestinformalassistanceand/orlodgeaformalgrievance.
ThecollegePresidentdelegatesinvestigationofgrievancesonthebasisofrace,sex,creed,religion,color,
nationalorigin,age,sexualorientation,genderidentity,gender-expression,politicalaffiliation,and/or
maritalstatusto:
ExecutiveDirectorofHumanResources
3rdFloorWenatchiHall
509.682.6440
ThecollegePresidentdelegatesinvestigationofgrievancesonthebasisofanyphysical,sensoryor
mentaldisability,orstatusasadisabled,honorablydischarged,orVietnam-eraveteranto:
ExecutiveDirectorofHumanResources
3rdFloorWenatchiHall
509.682.6440
7
Security&Safety
WenatcheeValleyCollegeSafetyandSecuritystaffworktoprovideasafeandorderlyenvironmentfor
membersofthecollegecommunity.TheWVCFacilitiesandOperationsManagerandthedistrictSafety
Officerareresponsibleforcollegecompliancewithapplicablerulesandlaws,andformaintainingsafe
workingandlearningconditions.TheWVCFacilitiesandOperationsofficecanbereachedatext.6450.
AcontractedsecurityservicepatrolstheWenatcheecampus24hoursaday,7daysaweek.Employeesor
studentswhofeelunsafewalkingfromplacetoplaceoncampusmayrequestanescortbycallingthe
Securityofficerondutyat509.423.3705.Wecannotscheduleescortappointmentsinadvance.
TheWVCSafetyOfficerisresponsibleforcreatingcollegesafetyplansandproceduresaswellas
conductingemergencyexercisesanddrills.Heensuresthatexitsaresafe,fireextinguishersandother
emergencyequipmentisavailableandinworkingcondition.Heconductsregularsafetytrainingfor
collegeemployees.QuestionsaboutsafetycanbedirectedtotheWVCSafetyOfficer,PaulHarrison,atext.
6659or5096826450.
Inemergencies,call911fromanycollegephone.
Forothersecurityissuesorformoreinformation,callWVCSecurityserviceat6911fromon-campus
phonesor509.423.3705fromnon-campusphones,orgotohttps://www.wvc.edu/about/safety/safetysecurity.html
StudentConduct
WenatcheeValleyCollegeCodeofStudentConduct
WenatcheeValleyCollegeexpectsallstudentstoconductthemselvesinamannerconsistentwithitshigh
standardsofhonorandgoodcitizenshipatalltimes.Studentswillalwaysconductthemselvesina
responsiblemannerthatreflectscreditonthemselvesandthecollege.Studentconductwhichdistracts
fromorinterfereswithclassroominstructionorwithcollegestafffromperformingtheirdutiesisnot
acceptable.Studentsareexpectedtocomplywiththesestandardsofconductbothonandoffcampusand
acknowledgethecollege'sauthoritytotakedisciplinaryaction.TheWVCCodeofStudentConductcanbe
foundinthestudenthandbookat:www.wvc.eduunderthequicklinkmenu.
InitialDisciplinaryProceedings
AllegationsofmisconductthatviolatetheWenatcheeValleyCollegeCodeofStudentConductshouldbe
filedinwritingwiththeofficeoftheWVCVicePresidentofStudentServices.TheStudentCodeof
ConductisfoundintheWVCStudentHandbookavailableattheWVCwebsiteunderStudentHandbook
https://www.wvc.edu/admissions/current-students/media/documents/WVC_Student_Handbook_2016_2017.pdf
Also,anIncidentReportFormmaybefiled.
TheWVCVicePresidentofStudentServicesisresponsibleforgatheringinformationanddocumentation
whileinvestigatingtheallegations.DisciplinaryproceedingsareinitiatedbytheWVCVicePresidentof
StudentServicesordesigneeifwarranted.
8
StudentsinDistress/MentalHealthIssues
TheViolentorPhysicallyDestructiveStudent
Violencetypicallyoccurswhenthestudentistotallyfrustratedandfeelsunabletodoanythingaboutit,
orwhensustainedfrustrationerodestheperson’sbehavioralcontrol.
DO:
• Remaincalm.
• Listentothestudent;letthestudenttellyouwhyheorsheisfrustrated.
• Speakquietlyandcalmly.
• Explainclearlythatthebehaviorisnotacceptableandwhy.
• AskthestudenttoleavetheroomandtellthestudentyouaregoingtocallSecurity.
1. CallSecurityat6911or509.423.3705.
2. Describethenatureoftheemergencyandgiveanaccuratelocation,including
buildingnameandroomnumber.
3. Keepyourselfinasafeenvironment.
DON’T:
• Encouragethestudent’sbehavior.
• Getintoanargumentorengageinnamecalling.
• Pressforanexplanationorreasonsforthestudent’sbehavior.
• Confrontorusethreats.
• Allowyourselftogetphysicallycornered.
NOTE:Bealerttootherstaffmemberswhomightbehavinganaltercationwithaviolent
student.Ifviolent,call911immediately;otherwisecontactSecurityat6911or509.423.
3705forassistance.
ThePossiblySuicidalStudent
Studentsoftendisplaysuicidaltendenciesthroughwrittenassignmentsorinverbalconversation.These
expressionsshouldbetakenseriously,nomatterwhatthetoneofthecommunicationmaybe.Ifa
studentmentionshavingaplantokillhimorherself,havingtheavailablemeanstodosoorstatesthat
heorshehasmadeapreviousattempt,considertheseasredflagsthatthestudentisatriskofsuicide.
DO:
• Expressyourconcernforthestudentandstronglyencouragethestudenttomeetwitha
counselorimmediately.
• OffertoescortthestudenttotheWVCCounselingOfficeinWenatchiHall,room2131or
room2132.
• ContacttheWVCCounselingOfficeat509.682.6850.
• Ifthestudenthasaplananddefinitewaytocarryitout,call911.
• ContacttheChelanCountyCrisisLineat509.662.7105,OmakattheOkanoganCounty
CrisisLine509.826.6191ortheNationalSuicidePreventionHotlineat800.273.8255.
DON’T:
• Ignoreormakelightofsuicidethreats.
• Discountthesignificanceofthestudent’sfeelingofdepressionandhopelessness.
9
StudentsinDistress/MentalHealthIssues
TheVerballyAggressiveStudent
Verballyaggressivestudentsusuallybecomeverballyabusiveinsituationswhichtheyperceiveasbeing
beyondtheircontrol.Angerandfrustrationaredisplacedontoothers.Fearofrejectionandexpressions
ofrighteousindignationarefrequentlyassociatedwiththispattern.
DO:
• Allowthestudenttoventandtellyouwhatisupsettinghimorher.
• Talktothestudentinacalmvoiceandindicatetothestudentyouarenotwillingtoaccept
verballyabusivebehavior,i.e.,“Thewayyouaretalkingtomeisnotacceptable;Icannot
understandyouwhenyouarespeakingtomethatway.”
• Tellthestudentthatyourpersonalspaceisbeingviolatedandaskthestudenttopleasemoveback
ifphysicallyclosetoyou.
• Tellthestudentthatthereareresourcesavailabletohelpresolvetheissue,andmake
arrangementstoreferthestudenttotheappropriatepersonoutsideoftheclasssession.
DON’T:
• Getintoanargumentorengageinnamecalling.
• Pressforanexplanationorreasonsforthestudent’sbehavior.
• Enlisttheaidofothersto“quietthestudentdown,”(i.e.,otherstudents,faculty).
• Confrontorusethreats.
• Allowyourselftogetphysicallycornered.
TheDemanding,PassiveorDependentStudent
Typically,thisstudentrequireslargeamountsofyourtimeandtendstotakeovercontrolofa
classroomsituation.Thestudentmayfeelthatyougiveotherstudentsadisproportionate
amountoftime.
DO:
• Setlimitsontimeandsubjectmatter(whatyouwillandwillnottalkaboutwiththe
student).
• Letthestudentmakehisorherowndecisions.
• OfferthecollegecounselingresourcesattheWVCCounselingOfficeat509.682.6850.
DON’T:
• Letthestudentuseyouastheonlysourceofsupport.
• Gettrappedintogivingadvice;thisjusttendstoreinforcedependency.
• Givemoretimeandattentionthanyoucanrealisticallyaffordorfeelisappropriate.
10
StudentsinDistress/MentalHealthIssues
TheDepressedStudent/ExperiencingGrieforLoss
Thedepressedstudentfrequentlygoesunnoticed.Thestudentoftenshowsamultitudeofsymptoms,e.g.,
lowself-esteem,feelingsofworthlessnessandinadequacy.Physicalsymptomsarecommonsuchas
decreasedorincreasedappetite,difficultysleeping,lowinterestindailyactivitiesand/orlowactivity
levelbecauseeverythingseemstorequireanextremeeffort.
Feelingswillsometimesbemanifestedinwrittenmaterialturnedinasaclassassignment.
DO:
• Communicateyourconcernaboutwhatyouobserve.
• RecommendthatthestudentseekcounselingassistanceintheWVCCounselingOfficeat509.682.
6850.
• Ifthestudentagrees,helpthestudentcalltheWVCCounselingOfficeorescortthestudenttothe
WVCCounselingOfficeinWenatchiHall,room2131orroom2132.
• Ifthereisimmediateconcern,contacttheChelanCountyCrisisLineat509.662.7105orinOmak
theOkanoganCountyCrisisLineat509.826.6191.
DON’T:
• Requirethestudenttoseekprofessionalassistance.
• Discountthepersonalsignificanceorintensityofthestudent’sfeelings.
TheAnxiousStudent
Unknownandunfamiliarsituationscanraiseastudent’sanxiety.Perceivedhighand/orunreasonable
expectationsalsoincreaseanxiety.
DO:
• Beclearandconciseaboutassignmentsandexpectations.
• Listentothestudent’sthoughtsandclarifytrueexpectationsfromunrealperceptions.
• RemindthestudentthatresourcesareavailableattheWVCCounselingOfficeat509.682.6850.
DON’T:
• Takeresponsibilityforthestudent’semotionalstate.
• Discountthestudent’sanxiety.
• Changeassignmentrequirements.
11
StudentsinDistress/MentalHealthIssues
TheStudentinPoorContactwithReality
Thestudentinpoorcontactwithrealityhasdifficultydistinguishingfantasyfromreality.Thinkingis
oftenillogical.Thepersonappearsconfusedordisturbedandwilloftencoinnewwords,have
hallucinations,delusionsandexhibitbizarrebehavior.Thepersonisgenerallynotdangerousand
typicallyseemsscared,frightenedand/oroverwhelmed.
DO:
• Respondtothestudentwithconcernandkindness,yetwithfirmreasoning.
• Maintaineyecontact,evenifthestudentdoesnot.
• Focusonthestudent’sbehaviorandcalmlytellthemitisnotacceptable.(e.g.,Ifdelusional,
maysay“Iunderstandyoubelievethatorseethat,butIdon’tseethosethings.”)
• Useshortsentences;nomorethanthreesentencesatatime.
• Trytogetthestudentoutsideoftheclassroomandtellthestudentyouwillgethelp.
• CallSecurityat6911or509.423.3705,orWVCCounselingat509.682.6850.
• Ifthestudentisinseveredistress,call911orcontacttheChelanCountyCrisisLineat509.
662.7105orOmakOkanoganCountyCrisisLineat509.826.6191.
DON’T:
• Argueortrytoconvincethestudentoftheirrationalityofhisorherthinking.
• Playalong.
• Demand,commandororder.
• Expectcustomaryemotionalresponses.
• Panic.
TheSuspiciousStudent
Thesuspiciousstudenttypicallycomplainsaboutsomethingotherthanpsychologicaldifficulties;is
tense,anxious,distrustful,aloner,hasfewfriendsandtendstointerpretaminoroversightasapersonal
rejection.Thestudentfeelsasifheorsheisthefocusofeveryoneelse’sbehavior,andeverythingthat
happenshasaspecialmeaning.
DO:
• Expressunderstandingwithoutoverstatingyourfriendship.
• Befirm,steady,andconsistent.
• Bespecificandclearregardingthestandardsofbehavioryouexpect.
• Offerothercollegeresourcesavailableforassistance.
DON’T:
• Challengeoragreewithanymisconception.
• Assurethestudentyouareafriend.
• Becuteorhumorous.
• Flatterthestudenttogaintrust.
12
RedFlagBehaviorsforPotentiallyDisruptiveand/or
DangerousStudents
PersonalityCharacteristics:
• Rudeness–Tofaculty/stafforotherstudents.
• Loner/Paranoid–Doesn’tparticipateingroupactivities.
• Substanceabuse–Difficulttotell(mightsmelllikealcohol,haveglazedeyes,disengagedaffect,
rednessaroundeyes,and/orbecombative).
• Fascinationwithweapons–Eitherinwrittenassignmentsordiscussions.
• Historyofviolence–Instructor/staffwillnotlikelyknowunlessthestudentdiscloses.
• Romanticobsession–Towardinstructor/stafforclassmates.
• RecentChangeinbehavior–Sullen,withdrawn,difficulttoengage.
IndividualBehaviors:
• Personalattacksorstatements,unrelatedtorole/relationship.
• Demeaningstatements,asopposedtomerelycriticalorchallengingstatements.
• Threateningstatements,ofaphysicalnatureorpersonalnature,ratherthanprofessional.
• Referencetoredressorsatisfactionoutsidethesystem,(e.g.,threateninglawsuits).
• Disengagementfromtheprocess.
Situational:
• Triggeringevent–Unhappyaboutagrade;upsetaboutadecisionthatwasmade.
• Escalation–Raisesvoiceandmayphysicallymovetowardstaffmember.
Strategiestobeusedindealingwithdisruptivestudents:
•
•
•
•
•
•
•
•
•
Staycalm
Bewillingtolisten
Showunderstanding
Demonstratethatyouareworthyof
respect
Presentyourselfasnon-threatening
Speakslowlyandsoftly
Payattentiontophysicalplacement
Moveawayfromobjects
Movetoexit
•
•
•
•
•
•
•
Keepbarrierbetweenyourselfandthe
student
Avoidchallengingbodylanguage
Sendsomeoneforhelp
Askthemtoleaveandcomebackata
specifictime
Askquestionstoregaincontrol
Donotgetphysical
Describeconsequencesofviolence
Theroleofthefacultycounselors:
• Providesupportandadvicetofaculty/staff.
• Offersuggestionsforresolutionofconflict.
Callforassistance:
Counseling:509.682.6850Security:6911or509.423.3705
IncidentReportFormRiskAdvisorywebpage:www.wvc.edu/behavioralintervention
Partially adapted from Amada, G.A. (1994), Coping with the Disruptive College Student: A Practical Model. Asheville, N.C:
College Administration.
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TipsforClassroomManagement
Introduction
Ifyouhaveeverexperiencedachallengingdisciplinarysituationinyourclassroom,youarenot
alone.Themajorityofstudentsactinanappropriateandrespectfulmanner;however,thereare
occasionswhenstudentswilltestthelimitsofacceptableclassroombehavior.
Studentconductthatsubstantiallyorrepeatedlyinterfereswiththeabilityofaninstructortoteachorthe
abilityofotherstudentstolearnisaviolationoftheWenatcheeValleyCollegeCodeofStudentConduct.
Theseexpectationsextendbeyondtheclassroomtofieldtrips,internshipplacementandother
off-campuscollegeactivities.
PracticalSuggestions
Modelprofessionalbehavior.Respondtoinappropriateremarksinaprofessional,maturemanner.Putdownsorwittycomebackstendtoescalatethesituation.
Confrontingadisruptivestudentcanbeanuncomfortableexperience.Ifastudent’sbehaviorobstructs
ordisruptsyourabilitytoteachortheabilityofotherstolearn,youmayfindthefollowingsuggestions
helpful.
1. Onthecoursesyllabus,clearlyarticulaterulesregardingattendance,tardiness,activeclass
participation,cheating,useofelectronicdevicesandappropriateconduct.Specifyconsequences
andfollowthroughinafairandconsistentmanner.
2. Ifpossible,moveclosertothedisruptivestudents,makedirecteyecontactandpauseuntil
everyonequietsdown.Disruptivestudentsarenotalwaysawarethattheyarebotheringothers.
3. Whentheproblemisisolatedtoonestudent,speakprivatelywiththestudent.Use“I”messages
suchas,“WhenIseeyou_____;Ifeel_____;andIneedtheactivitytostop.”
4. Seekconsultationfromexperiencedcolleagues,Counselingat509.682.6850and/oryour
departmentchair.
5. Iftheproblemcontinues,issueawrittenwarningtothestudentaddressingconcernsandconsequences
fornon-compliance(e.g.,riskofalowergradeifclassroomparticipationisapercentageofthecoursegrade
and/orreferraltothestudentWVCVicePresidentofStudentServices).
6. Ifastudentpreventsyoufrommovingontoanothertopic,takecontrolofthediscussion,express
theneedtocoverallofthematerial,andinvitethestudenttocontinuetheconversationduring
yourofficehours.
7. Ifverbaladmonishmentisnoteffective,givethestudenttheoptionofmodifyingtheundesirable
behaviororleavingtheclassfortheremainderoftheclassperiod.Instructorsmaytellastudent
toleaveclasstemporarily,butadjudicationthroughthestudentconductprocessisnecessaryfor
permanentremoval.
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8. Ifyouareseeingapatternofdisruptivebehavior,consultwithafacultycounselor,your
departmentchair,orWVCVicePresidentofInstruction.Allstudentsarerequiredtocomplywith
regulationssetforthintheWenatcheeValleyCollegeCodeofStudentConduct.
9. Documentallincidentsandyourattemptstoresolvethesituation.Befactualandobjective.Use
quotationswheneverpossible.ContacttheWVCVicePresidentofInstructionorVicePresidentof
StudentServicesOfficeifyouwanttoconsultaboutpossiblyreferringincidentsfordisciplinary
action.
10. Ifastudentismakingthreatsofviolencetohim/herselfand/ortoothers,immediatelycontact
Securityat6911or509.423.3705.Documenttheincident(s)withtheIncidentReportFormand
forwardtheinformationtoShelia Dresker ([email protected]) orDr.ChioFlores
([email protected])the Vice President of Student Services.
Sampleclassroombehaviorstatementsforyoursyllabus
•
Classroomparticipationisapartofyourgradeinthiscourse.Toparticipate,youmustattendclass
havingpreparedthematerialsfortheday.Questionsandcommentsmustberelevanttothetopic
athand.
•
Youareexpectedtobeontime.Classstartspromptlyatx.Youshouldbeinyourseatandreadyto
beginclassatthistime.Classendsatx.Packingupyourthingsearlyisdisruptivetoothersaround
youandtomyself.
•
Raiseyourhandtoberecognized.
•
Classroomdiscussionshouldbecivilizedandrespectfultoeveryoneandrelevanttothetopicwe
arediscussing.Everyoneisentitledtotheiropinion.Classroomdiscussionismeanttoallowusto
hearavarietyofviewpoints.Thiscanonlyhappenifwerespecteachotherandourdifferences.
•
Anydiscussionfromclassthatcontinuesonanylistservorclassdiscussionlistshouldadhereto
thesesamerulesandexpectations.
•
AnycontinueddisruptionofclasswillresultinareporttotheVicePresidentofStudentServices
foraconductcodeinfraction.Afteronewarning,ifthedisruptioncontinues,youwillbeaskedto
leavetheclassroomfortheremainderofclass.
•
Youareexpectedtodoyourownwork.Cheating,plagiarismandanyotherformofacademic
dishonestywillnotbetolerated.
•
Identifyonyoursyllabuswhatyourstudentscanexpectfromyou.Beingpreparedforclass,being
ontime,notleavingearly,beingrespectfultowardyourstudentsandtheiropinions,areall
examples.
Adapted/reproduced with permission from “Why Can’t I Bring My Iguana to Class?” Distributed by Minnesota State
University, Mankato.
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Emergencies
1. InclementWeatherorEmergencyInformation:
Gotowww.wvc.eduorcheckwiththelocalradiostation.Thecollegeencouragesall
facultyandstudentstosignupforemergencyalertsthroughtheRAVEsystem.
https://www.wvc.edu/about/safety/emergency-alerts.html
Remindstudents:
a.“Emergency”includesmanyscenariossuchasinclementweather,crisisorpower
outage.
b.ChecktheWVCwebpagefirst.Thephonesystemcanbecomesaturated.Outside
mediasourcesarenotalwaysreliable.
c.Informlovedones(parents/family)howtoaccessinformation.Donotjustdriveto
thecollege.
2. FireAlarm:Evacuatethebuilding.Remindstudentsthefirealarmmeansimmediate
evacuation.
3. AssistEmergencyResponders:Knowallparkinglotlocations.Knowwhereyouareand
howtodirectothers.
4. ImmediateEmergencyCommunication:TextAlertSystem.Masscommunicationwillbe
senttoallemployeesandstudents.Allstudentsandstaffareautomaticallyenrolledfor
emailalerts.Howevertoreceivetextalertmessages,facultyandstudentsmustenrollinthe
service.FormoreinformationchecktheWVCwebpage.
5. LockdownProcedures:IntheeventyoureceiveinformationthatWenatcheeValley
Collegeisimplementingalockdown:
a. Analertwillbeannouncedthroughyourphoneintercom.
b. Exposedworkstationemployeesshallmovetotheirpredeterminedsaferoom.
c. Employeesoccupyinganoffice,classroomorstorageareashouldsecuretheir
location.
d. Anyoneintransitbetweenroomsshallimmediatelyseekshelterintheclosest
room.
e. Anyoneintransitbetweenbuildingsshallimmediatelyleavecampus.
f. Secureyourlocation
1. Lockyourselfinorbarricadethedoor(s).
2. Lockandcoverallinteriorwindowsandglasspanels.
3. Leavecurtainsorblindsopenonexteriorwindows.
4. Stayawayfrominteriordoorsandwindows.
5. Turnoffroomlightsandkeepquiet.
6. Setyourcellphonetovibrateonly.
g. Don’topenthedoor,foranyreason,foranyone.
h. Lockdownisconcludedwhenpoliceenteryourlocation;followtheirinstructions.
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InstructionstoSignUpforTextAlertNotices
TextAlertallowsstudents,faculty,andstafftoreceiveimportantinformationviacellphoneasatext
page.(**Yourcellphonemusthavetextmessagingcapabilityandyoumusthavethisserviceactivatedby
yourserviceprovidertoreceivetextmessages.**)
Allstudentsandstaffareautomaticallyenrolledfortheemergencyemailalertservice,howeveryou
mustregisterwithRAVEtoreceivetextalertmessages.
(https://www.wvc.edu/about/safety/emergency-alerts.htmlCheckyouremailforanymessagesfrom
RAVEalertsystemsorcontacttheITdepartment.
Inemergencysituations,thecollegewilldesignateaspokesperson
torespondtomediainquiries.
PurposeoftheRiskAdvisoryTeam
TheWenatcheeValleyCollegeRiskAdvisoryTeamundertheauthorityoftheWenatcheeValleyCollege
Presidentexiststoprovideaproactivepreventionapproachtodistressedstudentbehaviorthatbalances
theindividualneedsofthestudent,facultyorstaffandthoseofthegreatercollegecommunity.By
formalizinganinformationsharingsystem,conductingthreatassessments,andinterveningwith
studentsatrisk,theRATmeetsregularlytomaximizeearlydetectionandengagementopportunities.The
RATseekstoidentifypatternsofbehaviorthatindicatepossibleriskorthreat.Throughtrainingand
educationabouteffectivereferrals,theRATensuresthatservices,support,andresourcesaredeployed
effectively.
TheRATconsistsofrepresentativesfromthefollowingareas:StudentServices,Administration,Human
Resources,Security,DisabilitySupportServices,Counseling,andInstruction.Theteamwillreviewall
incidentreports,consultwithothers,andtakeactionormakereferralsasappropriate.
TrainingforStaffandFaculty
TheRATwillworkwithInstructionandHumanResourcestocontinuetoprovidetrainingopportunities
forfacultyandstafffocusingonclassroommanagementtechniquesandhowtorespondtodistressedand
distressingstudents.Weencourageyoutoreviewthisbookletandcontactanyoftheresourceslistedfor
moreinformation.
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WenatcheeValleyCollegedoesnotdiscriminateonthebasisofrace,color,nationalorigin,sex,disability,
age,religion,sexualorientation,genderidentity,genderexpression,politicalaffiliation,creed,disabled
veteranstatus,maritalstatus,honorablydischargedveteranorVietnam-eraveteranstatusinits
programsandactivities.PleasecontactWVCHumanResourcesOfficeat509.682.6440.
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