Charice Keener
818-588-0547
[email protected]
OBJECTIVE
To obtain a full time Bar and/or Restaurant Management position in the Hospitality Industry
EDUCATION
High School Graduate
Completed Coursework in Theater, Psychology and English, Santiago Canyon College 2001
EMPLOYMENT
11/12-06/14
Howl at The Moon 2010 – 2014 in various locations
Howl at The Moon, Chicago, IL General Manager
(Sales in excess of $5.9 million per yr)
• Guest Services – liquor, food and entertainment
• Monthly P & L Report & COG’s
• Front and Back of House Duties: inventory, daily/weekly reports
• Hiring, Firing, Training and Scheduling of service staff (40-50 part time employees)
• Bi Weekly Payroll & Various Administrative Office duties
• Accounts receivable & Processing Invoices to Corporate Office
• All venue related issues on a local level (HVAC, building maintenance, equipment repair
& replacement, security issues, emergency situations)
• Sales, Marketing and Promotions
• Daily deposits, cash control, coupon tracking, web reviews and cash audits
8/11-11/12
Howl at The Moon, Houston, TX General Manager
(Sales in excess of 3-4 million per yr)
• Guest Services – liquor and entertainment
• Monthly P & L Report & COG’s
• Front and Back of House Duties: inventory, daily/weekly reports
• Hiring, Firing, Training and Scheduling of service staff (35-40 part time employees)
• Bi Weekly Payroll & Various Administrative Office duties
• Accounts receivable & Processing Invoices to Corporate Office
• All venue related issues on a local level (HVAC, building maintenance, equipment repair
& replacement, security issues, emergency situations)
• Sales, Marketing and Promotions
• Daily deposits, cash control, coupon tracking, web reviews and cash audits
6/10-8/11
Howl at The Moon, Hollywood, CA Assistant General Manager
(Sales of 3-4 million per yr)
• Guest Services – liquor and entertainment
• Front and Back of House Duties: inventory, daily/weekly reports
• Hiring, Firing, Training and Scheduling of service staff
• Various Administrative Office duties
• Accounts receivable & Processing Invoices to Corporate Office
• Sales, Marketing and Promotions
• Daily deposits, cash control, coupon tracking, web reviews and cash audits
12/04-11/08
The Shout! House, San Diego and Glendale, AZ, Marketing /General Manager
• Opened new venue in Arizona from the ground up during Superbowl XLII in 2008
• Guest Services – food, liquor and entertainment
• Front and Back of House Duties: payroll, inventory, daily/weekly reports
• Hiring, Firing, Training and Scheduling of 35 staff members
• Various Administrative Office duties
• Accounts receivable and payable
• Sales, Marketing and Promotions of new venue
• Daily deposits, cash control and cash audits
• Increased sales revenues by 30-40%
1997-2001
Rancho Santiago Canyon College, Santa Ana, CA
General Office Clerk/Administrative Secretary
• Assistant to Program Director
• Answered student calls, handled public relations
• Monitor of $300,000 budget for program
• Monthly, mid-year and end of year fiscal reports to State of California
• Created various brochures/flyers for program and program courses
• Coordinator of special events
• Solicited thousands of dollars in donations for program
• Classified Employee of the Month for November 1999
QUALIFICATIONS
ethical, hardworking and ability to manage a number of tasks from
beginning to end
punctual, courteous and motivated to learn any position
outstanding office skills / type 60 words per minute
proven success in customer service and administrative areas
extremely organized and structured with time management skills
extensive knowledge of Microsoft Office Suite, Microsoft Word and ALOHA
responsible for multi-million dollar (7000 & 9000 sq ft) venues
willing to relocate for employment opportunity
possess the ability to learn new software applications very quickly