Professional Services
Refi Analyzer Product
Refi Analyzer™ is Symitar’s competitive loan cross-sell product. Integrated with Episys®,
Enhanced Member Application™ (EMA), and Enhanced Loan Application™ (ELA), Refi
Analyzer scans credit reports to identify loans a member has open with other lenders. Refi
Analyzer automatically determines whether an individual and any trade lines meet credit
union-defined criteria, and determines whether the credit union’s rates are lower than the
estimated rates on qualifying loans. The credit union’s risk-based pricing criteria and loan
rate tables are used to determine a refinance rate, but credit union employees will most
likely need other information before a final offer is made. For example, staff may need to
collect a member’s current income to calculate a debt ratio or, for secured loans, the
collateral value to calculate a loan-to-value ratio.
Refi Analyzer can be launched any time a credit report is pulled, including during the new
member or new loan process, which makes it easy for staff to present potential refinance
offers at the time a member is in the branch or on the phone. A Scenario Calculator allows
employees to calculate, display, and compare up to 10 payment scenarios simultaneously,
including shortening or extending the term, changing the payment frequency, adding loan
protection insurance options, or lowering the rate with credit union-defined loan discounts.
The member can then decide which scenario they prefer, and the staff member can print
the refinance offer information. Credit unions can also run Refi Analyzer in batch mode for
credit reports that are transferred into Episys or that were not analyzed in real-time.
Unlike other offers a member may receive—that lower the payment amount but extend the
term—a Refi Analyzer offer is not created for a term loan unless a member will save on
both the monthly payment and the total interest due over the remaining life of the loan.
The refinance offer information and the associated credit report fields are stored in an
Account Tracking record with a status of New Offer. The status changes when a member
Declines, indicates Ask Later, or Accepts an offer. If a member indicates they want to
pursue a refinance offer, the basic loan information is transferred to ELA and the Tracking
record is updated with the Loan App ID. If a refinance offer is booked, the Tracking record
status is updated to Loan Created and the Loan ID is entered in the Tracking record. The
Tracking record fields provide the details needed for reporting the number, amount, status,
and results of refinance offers. The Account Tracking records can also be used to create an
extract of refinance offers.
Features
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Scans and analyzes credit reports in both real-time and batch mode
Can be launched from Episys®, Enhanced Member Application™, or Enhanced Loan
Application™
Automatically identifies loans members have open with other lenders that meet credit
union-defined criteria
Automatically estimates the interest rate a member is paying on a term loan
Only creates a refinance offer if it lower a member’s interest rate and payment for term
loans, or lowers the payment for revolving lines of credit
Offers an easy-to-use Scenario Calculator so that multiple loan scenarios, including
insurance options and loan discounts, can be calculated and displayed
Includes a SymForm PDF™ or SymForm™ so that offers can be printed
© 2012, Jack Henry & Associates, Inc.
July 2012
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Refi Analyzer Summary View
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Professional Services
When an offer is accepted, transfers basic loan information into ELA
Tracks offers from the time they are created until a loan is funded
Tracks and reports refinance offer details and status
Creates an account-level warning code so that staff are alerted when a refinance offer
has been created
Displays refinance offers as optional services in the Account Cross Sell module.
Benefits
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Offers members value and increases member loyalty by only creating offers that save
interest and/or lowers payments over the remaining term of the loan
Generates more loans and increases interest income
Increases staff efficiency by automatically identifying individuals and loans that meet
qualifying criteria and then calculating a lower rate, lower payment, and total interest
saved
Helps transition staff to a sales culture by offering them access to a powerful crossselling tool and alerting them when a refinance offer exists
Offers the loan staff tremendous flexibility with a Scenarios Calculator so that various
terms, insurance options, and loan discounts can be discussed up front
Increases services per member by funding more loans and by offering loan discounts for
other products and services during the refinance
Overview
Users can launch the Refi Analyzer specfile from Account Manager:
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July 2012
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Refi Analyzer Summary View
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The Refi Analyzer screen displays information about the member and any refinance offers:
For term loans, Refi Analyzer estimates the credit report rate and calculates the savings:
© 2012, Jack Henry & Associates, Inc.
July 2012
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Refi Analyzer Summary View
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Clicking on the Scenarios Calculator button allows the user to project and display up to 10
loans scenarios:
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July 2012
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Refi Analyzer Summary View
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If any information needed to calculate an offer is missing, a warning icon alerts the user. In
the following example, the warning icon displays because the APR is needed. The loan type
is a HELOC and Refi Analyzer does not have a term to estimate an interest rate so the
member needs to provide the interest rate for Refi Analyzer to compare to the credit union’s
rates:
When the user clicks the warning icon to expand the loan information, an entry field box
and a calculator icon display:
Once the user enters the missing information, an offer is calculated:
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July 2012
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Refi Analyzer Summary View
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Refi Analyzer can be launched from EMA during the new member process or from ELA any
time another loan application is being processed:
When a refinance offer exists, a warning code with the offer expiration date displays:
Refi Analyzer notes can be added at the account level. Any notes pertaining to Refi
Analyzer always display:
For a Refi Analyzer demo, please contact your Sales or Account Executive.
© 2012, Jack Henry & Associates, Inc.
July 2012
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