2
At the heart of decision-making
and performance
Founded
nues
2008 reve
nt
ou
dc
Hea
Presence
YSE Euronext
Listed on N
rtment B
pa
Paris, com
1969
ros
849 million eu
s
ee
8,200 employ
continents
5
80 countries,
Since 1995
Founded in 1969, Cegedim is a global technology and services company
specializing in the healthcare field. Cegedim supplies services,
technological tools, specialized software, data flow management services
and databases. Its offerings are targeted notably at healthcare industries,
pharmaceutical companies, healthcare professionals and insurance
companies.
Cegedim Group’s expertise falls into three sectors:
CRM and strategic data
Healthcare professionals
Insurances and services
World leader in pharmaceutical CRM (Customer Relationship Management), its historic core business, Cegedim provides the
world’s largest pharmaceutical companies with vital support for successful CRM and helps measure sales and marketing
effectiveness. These CRM tools, enhanced by the Group’s strategic databases, provide marketing and sales departments with a
clearer picture of their market and targets, in order to optimize their strategies and return on investment.
Cegedim has also positioned itself as one of Europe’s leading producers of medical and paramedical management software.
Structured, scalable, and communicative, this software adapts to the needs of healthcare professionals while meeting the latest
technical and regulatory requirements.
Capitalizing on its skills in the publishing of professional software and the processing of complex information, the Group also
offers solutions dedicated to health insurance players as well as high value-added management solutions to its clients interested
in outsourcing and computerized exchanges.
Cegedim is involved in an ongoing process of developing and synergizing its activities, with a declared ambition of being one of
the chief intermediaries for healthcare sector partners and positioning itself at the heart of their information needs.
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Summary
Group presentation
History .................................................................................................................................................................. 05
A global presence ........................................................................................................................................... 06
A strategy focused on healthcare activities ...................................................................................................... 08
CRM and strategic data
CRM for medical reps ..................................................................................................................................... 11
Business Intelligence ......................................................................................................................................... 14
Market research studies .................................................................................................................................... 14
Sales force optimization .................................................................................................................................... 16
Sales statistics for pharmaceutical products .................................................................................................... 16
Medical prescription analysis .............................................................................................................................. 17
Corporate databases and associated services .............................................................................................. 18
Printing and package inserts ............................................................................................................................ 19
Medical sample management ......................................................................................................................... 19
Healthcare professionals
Cegedim Healthcare Software ..................................................................................................................... 20
Customized statistics for pharmacists ............................................................................................................. 24
Intranet and healthcare portal .......................................................................................................................... 24
Professional databases ..................................................................................................................................... 24
Promotional information ....................................................................................................................................... 25
Medical financial leasing ................................................................................................................................... 25
Insurances and services
Insurances, electronic payment and health ...................................................................................................... 26
Other services ..................................................................................................................................................... 28
Company information
Human resources ............................................................................................................................................. 32
Company management ..................................................................................................................................... 33
Financial information ........................................................................................................................................ 34
Share information ............................................................................................................................................... 36
Contacts ............................................................................................................................................................. 38
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History
1969
Jean-Claude Labrune founds Cegedim (CEntre de GEstion, de Documentation, d’Informatisation et
de Marketing), with initial vocation to pool pharmaceutical companies IT resources and document research
expertise.
Launch of first databases.
1979
Launch of CRM activities in France.
1990
International expansion begins.
1991
Launch of the first platform of electronic data interchange for healthcare actors.
1994
Start of doctors’ computerization in France and promotional activities dedicated to doctors and pharmacists.
Launch of human resources management activities.
1995
Cegedim has been listed on the Paris second market and is now listed on NYSE Euronext Paris, compartment B.
1999
Computerization of health insurance and mutual companies.
2006
Cegedim revenue exceeds 500 million euros.
2007
Cegedim announces the acquisition of the American company Dendrite International and becomes the world
leader in pharmaceutical CRM. With the broadest and best R&D structure dedicated to this highly specific
sector, Cegedim shows a unique ability to optimize promotional investments for its customers.
2009
Cegedim employs 8,200 people in more than 80 countries. International activities represent more than 50%
of full-year revenue. Onekey, the database of choice for healthcare professionals around the world is available
in 73 countries.
Chesapeake, United States
Boulogne-Billancourt, France
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A global presence
Operations in over 80 countries, 5 continents
A LGERIA A NDORRA A RGENTINA AUSTRIA AUSTRALIA BAHRAIN B ELGIUM B OSNIA B RAZIL BULGARIA C ANADA C HILE C HINA C YPRUS C OLOMBIA C OSTA R ICA
H UNGARY I NDIA I NDONESIA I RELAND I SRAEL I TALY JAPAN J ORDAN K AZAKHSTAN K UWAIT L ATVIA L EBANON L ITHUANIA L UXEMBOURG M ALAYSIA M ALT
ROMANIA RUSSIA S ALVADOR S AUDI A RABIA S ERBIA S INGAPORE S LOVAKIA S LOVENIA S RI L ANKA S OUTH A FRICA S OUTH KOREA S PAIN S WEDEN S WITZERLAND 6
Cegedim Group main hosting and R&D centers
Hosting centers
R&D centers
2008 revenues distribution
Group
CRM & strategic data
France
Europe (France excepted)
North America
Rest of the World
C ROATIA C ZECH R EPUBLIC D ENMARK E CUADOR E GYPT E STONIA F INLAND F RANCE G ERMANY G REECE G UATEMALA / C ENTRAL A MERICA H ONDURAS H ONG -KONG
TA M EXICO M ONACO M OROCCO N ETHERLANDS N ICARAGUA N ORWAY N EW Z EALAND PANAMA PAKISTAN P ERU P OLAND P ORTUGAL P UERTO R ICO Q ATAR S YRIA TAIWAN T HAILAND T HE P HILIPPINES T UNISIA T URKEY U KRAINE U NITED A RAB E MIRATES U NITED K INGDOM U NITED S TATES OF A MERICA V ENEZUELA V IETNAM
7
A strategy focused on
healthcare activities
8
9
CRM and strategic data
The CRM and strategic data sector brings together the Cegedim Group
services intended mainly for pharmaceutical companies.
ers:
Main custom
al companies
Pharmaceutic
are:
maceutical CR
Market sh
g actor in phar
World’s leadin
0,000 users
more than 20
l presence:
Internationa
countries
80
er
ov
ess is made
% of the busin
73
t
ou
- ab
ce
outside of Fran
M with
Medicines are prescribed by doctors who are not direct purchasers of
goods produced by the pharmaceutical industry. And yet doctors are the
audience toward which pharmaceutical companies must direct and target
their marketing efforts without having the individual information provided
by a traditional client-supplier relationship.
Therefore the main objective of Cegedim is to offer pharmaceutical
companies’ marketing and sales divisions a better understanding of
where drugs are sold, who prescribes them and why.
Cegedim develops exclusive databases that respond to these problems, along with the most efficient
information tools allowing pharmaceutical companies to optimize their CRM (Customer Relationship Management) approaches.
They are thus provided with the best chances of success in persuading prescribing doctors.
Cegedim’s solutions combine performance and compliance with the Public Health Code and the personal data protection regulations
in force in all the countries concerned.
In particular, Cegedim offers:
tools for optimizing information resources, sales and marketing investments,
reporting and analysis tools for sales force,
databases and tools that provide better knowledge of prescribers,
strategic marketing, operational marketing and competition monitoring tools and studies,
performance measurement tools and promotional spending auditing tools,
business intelligence solutions.
Cegedim market share on its core business
Pharmaceutical CRM
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Healthcare professionals databases
CRM for medical reps
Cegedim Dendrite
With 200,000 medical representatives in more than 80 countries using its sales tools when detailing prescribers,
Cegedim Dendrite is the leader in Customer Relationship Management (CRM) for the pharmaceutical industry. By relying on its
OneKey database, the world’s reference for pharmaceutical professionals, Cegedim Dendrite offers a complete portfolio of high
value-added CRM solutions in the fields of sales, marketing and compliance studies.
The main objective for the Cegedim Dendrite product line is to provide its clients in the healthcare and life sciences industries with
the tools that are optimally adapted to respond to the complex problems in the medical information business.
They are designed to measure and optimize the efficiency of various medical promotional media in a professional world that is
constantly changing.
It is the only product line capable of managing action histories without being subject to constraints relating to changes in the
structure of medical populations.
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CRM and strategic data
OneKey
The OneKey worldwide database is the focal point of the Cegedim Group’s activities. It now includes more than 6 million
healthcare professionals and should soon exceed 8 million with China and India scheduled for 2009.
Collaborators in each country are connected via the Group’s IT network and enrich, validate and monitor the database on a daily
basis in accordance with ISO 9001 certified procedures. Approximately 550 very experienced collaborators, with in-depth
knowledge of local healthcare problems, carry out more than 7 million updates every year.
Used by medical reps and major healthcare players, the OneKey database allows users to obtain accurate medical information for
each category of healthcare professional as well as various means of contacting the latter: business addresses, telephone
numbers, email, etc.
Each year, 10% of the contact information for healthcare professionals based in cities changes, and the rate goes up to almost 30%
for those that are hospital-based. In this context, supplying medical reps with real time up to date information is a high added-value
that allows them to optimize their time as well as the quality of their visits.
Around this essential information, Cegedim Dendrite offers specific services that improve knowledge of the environment, needs,
influences and habits of healthcare professionals. Cegedim Dendrite integrates an exact representation of the organization of
healthcare systems in use in each country, including hierarchical and influential links at institutional and individual levels.
A complete line of pharmaceutical CRM services
With a regulatory framework that is constantly changing and an environment in which economic pressures are increasingly tense,
now more than ever, players in the pharmaceutical industry need marketing and sales tools that allows them to improve their
efficiency.
In order to help them respond to these challenges, Cegedim Dendrite offers a complete line of CRM products and services:
a line of software packages adapted to the needs of large medical rep networks and complex environments,
installation and support services adapted to the local context,
business intelligence services,
hosting services.
Cegedim Dendrite’s top priority is the satisfaction of its customers, whether they are local, regional or worldwide players. For this
reason, dedicated and highly-qualified resources are allocated for each product, service and client, with the best level of service
in the industry for each country.
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A line of software that is specialized for each country, market and functionality
Solution in Asia Pacific
Mobile Intelligence
Solutions in North and South America
Mobile Intelligence
Compliance solutions
Integrated sales & marketing solutions
Target, available on PDA Personal Digital Assistant)
Solutions in Europe
Mobile Intelligence, also available in SaaS (software as a service) model
TEAMS (ASP model)
Trends for specific markets, PDA and Web
Global offers
Mobile Intelligence
These solutions integrate in-depth knowledge of the pharmaceutical industry and its specificities, in particular, the importance of
face-to-face contact and the emergence of new promotional channels. With OneKey, all interactions with healthcare professionals
are coordinated and optimized.
A global presence
Cegedim Dendrite responds to the regional and global needs and issues of pharmaceutical companies with:
hosting centers and skills centers throughout the world (Auckland, Bangalore, Cairo, Chesapeake, Mexico, Milan, Osaka,
Paris, Tokyo, Toulouse, Warsaw).
the largest and most robust R&D structure dedicated to pharmaceutical CRM (with more than 800 people) with
the capacity to extend and maximize customer investments.
Cegedim Dendrite is continually innovating as shown by the recent launch of compliance solutions. In the aim of ensuring the best
quality of information in compliance with the various federal and national laws in effect, these solutions, intended for life sciences
companies, have been very successful, particularly in the United States, and will undergo further development on an international
scale in the wake of the proliferation of counterfeit pharmaceutical products.
Thinking globally, acting locally
The company's strong commitment to its customers extends to product development - not only getting involved in the development
process, but also helping to establish the company’s product strategy and roadmap.
Cegedim Dendrite’s principal strength is the ability to think globally and act locally by putting solutions in place that are adapted to
the structure, issues and legislation specific to each market.
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CRM and strategic data
Business Intelligence
Reportive
In September 2008, the Cegedim Group acquired Reportive, a French software publisher specialized in Business Intelligence
solutions. The company has over 130 clients including 16 of the 20 largest pharmaceutical companies worldwide.
Its platform, Reportive V8, is an innovative solution for the rapid development of reporting, analytical and SFE (Sales Force
Effectiveness) solutions. It enables business experts to develop their own applications using a component library and by creating
their own composites objects in a plug and play environment, thus realizing significant productivity gains.
Market research studies
Cegedim Strategic Data
Cegedim Strategic Data (CSD) is a leading market research company dedicated to the pharmaceutical industry. With over 35 years
experience in this industry, CSD offers a comprehensive range of market research services by integrating its numerous data sources
(primary market research, promotional data, patient data, communication tracking, clinical research).
This information is collected from general practitioners, specialists (office and hospital based), pharmacists and patients.
CSD is currently present in 58 countries and has over 50 global and 500 local pharmaceutical companies among its clients.
Its international expertise enables it to provide its clients with comparable analyses between different countries.
CSD owns both the INES software (a tool originally developed for the management of clinical studies) and CSD Advance
(Powered by Reportive - Business Intelligence tool), it also benefits from the Onekey physicians database. CSD manages every
stage of its research in-house, from the collection of raw data, processing, analyses, interpretation to the presentation of the
completed studies to its clients.
Promotion
Each year more than 200,000 healthcare professionals worldwide participate in CSD’s panels. The data collected concerning the
promotional investment of pharmaceutical companies is updated on a monthly or quarterly basis. This data makes it possible to
track the pharmaceutical industry’s marketing and promotional activities: marketing mix analysis (detailing, samples, advertising,
direct mailings, meetings, clinical trials, Internet and DTC, etc.), the investment trends concerning different targets (general
practitioners, specialists and pharmacists), the impact of medical rep visits, the effectiveness of sales forces and competitive
intelligence.
For data reporting, CSD now offers its clients CSD Advance, a highly adaptable tool that provides easy-to-use custom reports.
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Patient Data
CSD has two sources for patient and prescription information:
CSD has 10 longitudinal patient databases containing anonymised observational data.
CSD also has a panel of specialists (Patient Diary Study) that ensures constant monitoring of a given market.
The patient data collected offers a wide range of studies: market trends, product performance tracking particularly during the launch
phase, monitoring of patient cohorts, changes in prescribing behaviour concerning a particular therapeutic class, product etc.
Medical Research
CSD reinforced its medical research offer (covering hospitals and oncology), when it merged its pharmaco-epidemiological
activities with 3ES, a CRO (Contract Research Organisation).
With its patient management software installed in doctor’s offices (Electronic Medical Records) and its web-based data collection
tool (INES), it is possible for CSD to respond to any pharmaceutical company’s medical research needs such as clinical trials,
epidemiological studies or observational studies.
Communication
The communication range provides clients with an in-depth view of market communications. It measures sales force
performance, evaluates message recall and analyses the impact of their communication on prescribing behaviour.
CSD has carried out more than 3,000 recall studies over the course of the past ten years. These reports are adapted to the
specific needs of each client, and deal with product communication, its evolution over time, allowing for strategic adjustments to
communication strategies if necessary.
Primary Market Research
CSD offers a wide range of primary market research studies both qualitative and quantitative, in order to provide customized
strategic recommendations to its clients. With valuable international experience in 2008, CSD conducted over 70 international
studies (prescribing behaviour, analyses of rep visits, brand equity, advertising overview, etc.). CSD also conducts multi-local
research studies.
With its various sources of data, CSD has developed an integrated offer for its clients that provides an in-depth view of a specific
market or product.
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CRM and strategic data
Sales force optimization
Itops
Itops offers its customers to assist them in reorganizing their promotional networks. Its expertise lies mainly in the following areas:
the strategic analysis of market issues and the definition of a promotional plan (marketing plan, segmentation, targeting),
the size and structure of the target sales force, definition of an action plan per network, challenging the positioning
of products in a portfolio,
sectorization of sales forces by optimizing human criteria (distance from the delegate, the sector size), trades (customer
retention, new knowledge of the sector) and environmental (road density, consistency between the medical sectors
created),
support the implementation of the new structure, the allocation of visitors, the challenge and the definition of bonus plans,
customized reporting tools, managing change.
The Itops Navi software provides Itops customers with a tool specifically offering a geographical overview that also features
physician geocodes and allows reps, regional managers, sales managers and general managers to conduct a monthly
performance analysis of their territory in terms of sales, business and any other indicator associated with an individual (physician,
pharmacists, etc.) or a geographical zone in France and in Europe (Geographic Analysis Units, sector, region).
Sales statistics for pharmaceutical products
Cegedim, sales statistics
This department manages the French pharmaceutical products database (CIP codes file) on behalf of the pharma industry CIP
(Club Inter Pharmaceutique) association. It processes and establishes sales statistics for all the pharmaceutical products by
geographic analysis units on behalf of the GERS (economic interest group made up of the pharmaceutical companies operating
in France) using data collected from wholesale distributors and pharmaceutical companies.
Since 1999, these statistics have been available online on a weekly basis. The most recent geographical segmentation (746
geographic units divided into 4,612 Sales Points Aggregates or APV each containing 3 to 8 pharmacies), which is much more
homogeneous in terms of activity volume, allows pharmaceutical companies to develop true micro-marketing strategies.
France is one of the few countries in the world in which the industry has joined forces to produce its own statistics and the system
has become a benchmark for both industry and public health authorities.
Cegers
Cegers is a subsidiary owned 50% by Cegedim SA and 50% by GERS. It develops “customized” studies for pharmaceutical
companies and service providers based on sales data from a range of different sources (GERS, IMS, Nielsen, IRI, etc.). Cegers
also oversees the objectives of pharmaceutical companies (calculation and monitoring of targets, rankings, bonus calculation).
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These customized studies are sent on a monthly or weekly basis to the pharmaceutical companies’ sales forces via various media:
Click-Pharma: micro software that retrieves trend charts and pre-formatted graphs,
Click-Pocket: palm or pocket PC software whose philosophy is identical to Click-Pharma,
TEAMS Vision: EIS (Executive Information System) integrated in the TEAMS package.
InfoSanté
With its InfoSanté subsidiaries in Romania and Tunisia, the Cegedim Group provides sales statistics on pharmaceutical
products significantly different from those offered by competitors. InfoSanté Romania is now the market leader in regional and
national sales data, and offers a full range of products and services for the pharmacy and hospital segments.
Medical prescription analysis
Cegedim Customer Information
Cegedim Customer Information provides pharmaceutical companies defined nominative information on healthcare professionals.
Relying on its OneKey database, the worldwide database reference for healthcare professionals, Cegedim Customer Information
offers its customers three main types of studies:
Icomed (Medimed in Germany)
Icomed measures physicians’ preferential attachment to the products that they prescribe while evaluating the size and profile of their
clientele. More than half of all French doctors in 19 branches of medicine inform Icomed of their prescribing habits each year.
This personal prescribing data allows pharmaceutical companies to:
define physician profiles and adapt information strategies,
measure the effectiveness of their information,
perform general interest studies on the markets in which they are present or that they wish to develop.
For certain fields of therapy - cardiology, rheumatology, and dermatology - multi-country studies are performed based on the same
questionnaire making it possible to consolidate and compare information.
DocScan
DocScan, more specifically, provides information on the physicians’ therapeutic behaviors as well as their promotional preferences.
DocScan studies can also be carried out in response to a company's specific needs. DocScan is available in all European
countries and in Australia.
Physician Connect
Physician Connect evaluates the existing ties among opinion leaders (KOL: Key Opinion Leaders) and prescribers, and makes it
possible to identify local networks of influence among physicians treating a specific pathology at the local, regional or national
level, for therapeutic management and continuing education purposes. Physician Connect is available in some thirty countries.
For certain pathologies (rheumatology in 2008, oncology in 2009), multi-country studies are carried out in Europe, Canada and the
United States.
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CRM and strategic data
Corporate databases and associated services
Cegedim Communication Directe
Specializing in professional databases and promotional tools throughout the world and backed by its expertise in these areas,
Cegedim has developed a specific department for its French activities in the field of direct marketing, Cegedim Communication
Directe (CCD), which offers:
Specific databases:
Business & Management: 314,438 companies, classified by revenue figures, with telephone and fax numbers.
More than 530,000 skilled functions.
2,911,189 corporate headquarters with details of the main executive, telephone and fax,
INSEE: 4,944,154 establishments (exhaustive company index,)
Professionals: independent professionals, administrations, elected officials, hotel-restaurants, senior citizens’
organizations.
Data processing:
Database audit, normalization, restructuring, clearing
Merge and purge, reconciliation, data consolidation
Sirénage (reconciliation with the Siren database)
Data cleaning and enrichment
“Client data” maintenance using updates specific to CCD
Analysis of data and client profiles, segmentation, marketing scores
Online services:
DataDistri: online counter/extractor that independently feeds postal mailing, telemarketing and faxing campaigns
with a history of targeting strategies, telemarketing and faxing, with the history of targeting strategies
SirWeb: allowing access to the INSEE’s Siren repository, enriched with Cegedim information, for the identification
and qualification of data contained in client CRM
GlobalDataControl: providing open access for the triggering of automatic data enrichment and reliability processes
To offer all of these services, CCD relies on programs and tools, a number of which are unique in France, such as the “Source”
database (a log of all establishment transfers and changes of domicile since 1993).
Subscription management:
Cegedim Communication Directe provides its customers with the SIGA software package that meets all the requirements in the field
of subscription management and client knowledge (press and distance sales).
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Printing and package inserts
Pharmapost
Pharmapost, an ISO 9001 certified company, is a mass production printing company that specializes in fine paper printing and
finishing. In 2008 it produced 400 million flat, folded or single, double or triple roll pharmaceutical inserts thus placing it among the
leading French producers. Pharmapost also prints sales brochures, annual reports, and any type of promotional materials.
Medical sample management
Pharmastock
Pharmastock is a pharmaceutical dealer specializing in the management and shipment to physicians and documentation to
medical representatives.
To comply with traceability and sample distribution requirements facing pharmaceutical companies, Pharmastock, backed by the
Cegedim Group’s knowledge of healthcare professional file management, offers the following:
Tracere, designed to respond to the sample management needs of medical representatives and doctors,
3S, for the processing of sample requests submitted by healthcare professionals.
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Healthcare professionals
ers:
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Main custom
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titioners, spec
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, Italy, Spain,
Belgium, Chile
With many years of experience dedicated to healthcare professionals,
Cegedim has positioned itself as one of the leading European publishers
of medical and paramedical management software.
The Group works on a daily basis with paramedics, pharmacists, general
practitioners and specialists, whether they work independently or in
group practices, in healthcare centers or networks.
Cegedim’s software respond to the needs of professionals and meet
the latest technical and regulatory requirements. It makes it possible to
transfer scientific, medical and promotional information to the place of
practice and among healthcareprofessionals.
Cegedim Healthcare Software (CHS)
In 2009, with a significant presence in five countries (France, UK, Spain, Italy, Belgium) and more than 115,000 healthcare
professionals and 15,000 pharmacies users of its solutions, Cegedim structured its “medical software” business activity within a
single division, Cegedim Healthcare Software (CHS) so as to coordinate and federate all activities pertaining to software solutions
for health professionals. This new division reflects the Group’s intentions of structuring its offers and reinforcing the synergies
between its business activities in order to leverage on evolution opportunities in Europe.
Cegedim Healthcare Software is organized around three areas:
software for pharmacists (Alliadis and Cegedim Rx) and paramedics (RM Ingénierie),
software for doctors and healthcare networks in France (CLM, BCB, AGDF Cegedim RS),
software for doctors in other countries.
Software for pharmacists and paramedics
Alliadis
Specializing in pharmacy computerization, the Alliadis Group (Alliance-Software, Alliadis, Data Conseil and Servilog) has been
providing support to pharmacists since that sector began to be computerized more than 20 years ago. It develops and markets
comprehensive, integrated software solutions for pharmacists, including the supply of suitable IT equipment.
Alliadis is at the forefront of the latest technological innovations, and is meeting its customers’ occupational needs with high
value-added and continuously updated solutions. The new regulatory challenges such as the Pharmaceutical File, the development
of the SESAM-Vitale environment, substitution objectives, product traceability and coding and the arrival of over-the-counter drugs,
all require the development of IT tools in the short or medium term.
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A seasoned observer of new developments in the pharmaceutical industry, the Alliadis Group has succeeded in adapting to
economic challenges by offering customized solutions to the different market players:
independent pharmacists who nevertheless require, for example, PharmADSL solutions,
mutual pharmacies, the core of the Premium solution’s targeting strategy,
pharmacies organized in SELs (independant professional companies), with different products that allow colleagues to
network,
pharmacist groups for whom, to date, the Alliadis solutions are the most popular, and even the only solution of
some. Some partnerships allow members to use exclusive IT tools adapted to the specific operational characteristics
of their group,
pharmaceutical companies, via a dedicated solution. Since 50% of drug flows are managed through its software
applications, the Alliadis Group is the preferred partner of the leading pharmaceutical companies for implementing
information and promotional systems designed for pharmacists.
With the arrival of over-the-counter drugs, selling area profitability is becoming highly strategic. To assist its clients in the wake
of this change in the pharmaceutical industry, in 2008, the Alliadis Group formed a sales network called NTPharm aimed at
increasing selling area value and security.
In France, 450 employees, 30 skills centers and 2 hot-lines deployed throughout the entire territory provide daily local service
whose quality is recognized by clients. With 9,380 clients, the Alliadis Group holds 41% of pharmaceuticals IT market in France.
RM Ingénierie
RM Ingénierie offers a full range of software (+4000 line, BioRescue and Bioval rehabilitation solutions) for paramedical
professions: nurses, physiotherapists, speech therapists, orthoptists, chiropodists, podiatrists, midwives.
Designer, in 1984, of France’s first practice management software for physiotherapists, RM Ingénierie has positioned itself as
French leader in management software solutions for paramedical practices with approximately 30,000 users. RM Ingénierie has also
developed innovative tools designed for physiotherapists that allow the latter to measure the range of movement and
rehabilitate accordingly.
Cegedim Rx
Cegedim Rx is the leading supplier of software solutions and computer services in United Kingdom with nearly 50% of the
pharmacy market which incorporates in excess of 5,000 pharmacies.
Its product line includes Mediphase, Nexphase and Pharmacy Manager PMR systems it processes over 180 million prescriptions
every year in the UK.
Cegedim Rx also offers products for:
hardware distribution and engineering,
support and training,
the sale of consumables.
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Healthcare professionals
Software for doctors and healthcare networks – France
Cegedim Logiciels Médicaux (CLM)
CLM offers solutions for office-based physicians, oncology institutions and healthcare centers:
For physicians: Crossway, Doc'Ware, Cardiolite, Médiclick, Eglantine, Médigest, Mégabaze, Dia, dBMed and
Ordogest software offer simple and efficient management of patient records.
For oncology institutions: Oncobaze software offers comprehensive management of the traceability of
chemotherapies.
For health centers: Crossway software offers medical center management (coupled with a management solution for
direct billing).
Secure Medical Mail® and RESIP FSE software, used alone or integrated with medical software, allow, respectively,
medical information to be shared through secure e-mail and electronic care sheets to be prepared in compliance with
regulations.
The year 2008 demonstrated the soundness of the basic technological choices in terms of data structuring, interoperability and
security incorporated into the Cegedim software line (Logiciels Cegedim, LC).
The LC 2009 suite incorporates the latest technology and meets all regulatory requirements, particularly those in effect in Europe.
It is perfectly in line with coordination and continuity of care projects (Personal Medical File - DMP - DMP Pro) while meeting the
expectations of practitioners in their daily practice.
Interacting with the largest number of medical and paramedical professionals, the Cegedim Group has been selected for
several healthcare network projects which have allowed information to be shared through this interoperability under secure and
reliable conditions recognized by renowned authorities. Cegedim will continue to support the development of these networks in 2009.
AGDF Cegedim RS
With many years of experience in the field of publishing and the implementation of shared patient file management systems,
and with the advantage of a unique position in the healthcare information systems market, AGDF Cegedim RS handles the
development, deployment and maintenance of data exchange and sharing systems for healthcare networks, regional
tele-healthcare platforms, as well as personal medical file (DMP).
This offer is an adequate response to issues surrounding the interoperability of the solutions available to healthcare professionals
with the shared healthcare information systems in which they participate. It deliberately places itself in a dynamic synergy strategy
through Cegedim Group various product lines for healthcare professionals (physicians and paramedical professionals) and
a number of partner offers extending to the hospital field. The offer, whose success was largely demonstrated during the “DMP”
experimentation phase, positions AGDF Cegedim RS as a crucial player in the implementation of shared healthcare network
information systems.
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Banque Claude Bernard – RESIP Company
RESIP (Recherches et Etudes en Systèmes Informatiques Professionnels) provides healthcare professionals with a scientific
database to assist them in prescribing and issuing medications: the Banque Claude Bernard (BCB).
The BCB is the first drug database accredited late September 2008 by the French national health authority, Haute Autorité de
Santé (HAS), in the context of the certification of prescription assistance software.
The BCB is integrated into the pharmacy management software marketed by the Alliadis network (Alliance+, Premium and Servilog
software), representing more than 9,000 subscribing pharmacies. The BCB is also represented in software programs for doctors:
more than 11,000 medical practices are now equipped. It will be increasingly present on all computerized physicians’
workstations owned by the Cegedim Group in France and is also distributed by other medical software publishers.
As the lead player in the Web market, the BCB is integrated into healthcare sites and portals. The BCB’s technology makes it easy
for hospitals to incorporate the database into their Intranet systems for fast consultation (already more than 500 institutions are using
it).
APIs (Application Program Interface) also make it possible to interface with the hospital management software. More than fifty
hospitals have integrated the BCB into their prescription or dispensation software.
Software for doctors – International
This division brings together the following companies:
In Practice Systems which is strengthening its position as leader in the Primary Care sector in the United Kingdom
with its Vision offer. The reforms undertaken by the National Health Service require different levels of interoperability between
healthcare professionals, which In Practice System’s software continues to develop in order to adapt its IT solutions to
General Practitioners.
HDMP in Belgium with the Health One solution.
Millennium (49% owned by Cegedim) is Italy’s leading medical software publisher with Millewin installed on over
11,000 workstations.
Stacks, Spain’s medical software leader with over 30,000 users of the OMI and Julia solutions, is also present in
Chile.
23
Healthcare professionals
Customized statistics for pharmacists
Santestat
Using sales data collected from a panel of pharmacies, Santestat has compiled a statistics database that is continuously enriched.
Thanks to Santestat, pharmacists and their groups have the tools necessary to optimize the management of their agencies, the
monitoring of their pricing policies and the vision of their purchasing market.
At the same time, these statistics enhance studies offered by GERS by providing pharmaceutical companies with the data
necessary to better understand drug distribution channels.
Intranet and healthcare portal
Santesurf
Santesurf is France’s secured IT portal dedicated to healthcare professionals. Whether or not they are equipped with Cegedim
systems, doctors can transmit electronic care sheets (FSE) to primary health insurance providers. They also benefit from
specialized services (e-mail boxes, company mail boxes) and Internet access. Santesurf is the only free and secure French Intranet
exclusively for healthcare professionals (doctors, pharmacists).
31,000 subscribers use Santesurf.com every day and 9,000 transmit electronic care sheets, making Santesurf the
leading private French data concentrator with a market share of close to 17%.
Santesurf, a private operator, has become the benchmark data exchange platform for healthcare professionals
and medical sales reps.
Santesurf also serves as a hub for the majority of information flows managed by Cegedim.
Professional databases
Rosenwald
Rosenwald, which specializes in publishing directories of healthcare professionals, offers three directories, the physicians’
directory (including a geographic listing of private and hospital practitioners by specialty), the pharmacists’ directory (which lists
retail and hospital pharmacists) and the hospital directory (providing helpful information on more than 9,700 public and private
hospitals). These directories are available in hard copy (excepted the pharmacists’ directory) or may be consulted on line at
www.rosenwald.com. In 2008, a new drug guide was published (le Guide des Médicaments) in collaboration with RESIP that
presents more than 3,500 monographs from the Claude Bernard drugs database. With the acquisition of Mail Group, the French
leader in medical bus mailings, Rosenwald allows advertisers to share the costs of their mailing operations and has confirmed its
role as provider of promotional tools dedicated to the healthcare profession.
24
Promotional information
Réseau National de Promotion (RNP)
RNP (Réseau National de Promotion) is the unquestionable French benchmark for POS (Point Of Sale) advertising in the
pharmaceutical and para-pharmaceutical industry. RNP promoters and merchandisers provide pharmaceutical companies with
privileged access to 20,000 pharmacies in France every three weeks.
Services include:
window dressing - from standard to event - specific,
setting up in-store promotional materials (shelving, counters and displays),
conducting surveys.
Equipped with a PDA, they can relay their activity in real time, accompanied by digital photos. Pharmaceutical companies can
monitor their campaigns online in real time. As of 2008, RNP is equipped with cutting-edge technology and is able to realize
new-generation window displays and offers pharmacies custom services.
MedExact
MedExact works in synergy with Cegedim Group companies involved in promotion, with the exception of medical reps
promotion.
The ScreenPub solution concerns doctors equipped with Cegedim Logiciels Médicaux software interconnected to the
Cegedim server. It allows the information exchanges and the downloading and circulation of advertising campaigns directly
onto screens.
The PharmExact line offers the pharmaceutical industry studies on the delivery of drugs or OTC medications,
as well as customer loyalty promotion and information communication tools for pharmacists computerized by
Alliadis.
With its Net-enquête panel of 600 representative pharmacies, PharmExact produces ad’hoc studies on prescribing and
drug delivery. These surveys provide information on medical prescriptions, the attitude of the pharmacy team and may even
offer patient opinions.
Medical financial leasing
Cegelease
Cegelease, with its Cofidata, Pharmalease, Pharmaloc and Médilease brands, is a financial leasing company that offers financing
options to retail pharmacies and healthcare professionals.
25
Insurances and services
Leveraging on its skills in software publishing and in processing complex information, the Cegedim Group brings together offers in
the Insurances and services sector for major healthcare insurance players and technological expertise for its partners and clients
in all sectors.
Insurances, electronic payment and health
The Insurance, electronic payment and health division includes all of the Group’s products and services for insurers, mutual and
contingency companies through its subsidiaries Cegedim Activ, Cetip and iSanté for flows and electronic payment.
This division regroups synergies along the entire exchange chain ranging from the healthcare professional to the private health
insurers.
26
IT for healthcare insurers
Cegedim Activ
Managing more than 30 million insured in France managed through its solutions, Cegedim Activ is now the leader of software and
services dedicated to personal insurance (supplementary health schemes, mandatory health plans, contingency plans, life
insurance and retirement). Its products are intended for all market operators: insurance companies, mutual healthcare companies,
provident institutions and brokers.
With its expertise in personal insurance, Cegedim Activ works closely with its customers to create innovative offers and help them
optimize the profitability of their business. To accomplish this, Cegedim Activ has a unique combination of expertise: the expertise
of its employees, the availability of technologies, and an offer of consulting, integration, facilities management and healthcare flow
management services with 250 million EDI flows a year (Noemie, electronic payment systems and SESAM-Vitale 1.40).
2008 witnessed a reinforcement of Cegedim Activ’s offers with the launch of a new range of solutions, ACTIV'Insurance Suite,
organized by market segments:
ACTIV’Premium (the new name of the software powered by the company Protectia which joined Cegedim Group in
2008), a solution for the Middle Market segment chosen by APREVA in 2008.
ACTIV’Infinite, the new Key Accounts solution which was namely chosen by CCMO Mutuelle as part of its partnership
with AGRICA for the evolution of its healthcare offering.
ACTIV’RO, the new multi-regime solution for mandatory healthcare scheme managers.
2008 also saw the continuation of several large projects for Cegedim Activ: after its healthcare services, the Maaf insurer launches
the implementation of contract and contribution management services, and Harmonie Mutuelles company, within the scope of the
major project to converge the management of all of the group’s mutuals, with a first site scheduled for 2009.
Leveraging on the Cegedim Group’s hosting infrastructures, which include the new Data Center in Toulouse (Tier IV), Cegedim Activ
offers its customers front line trade and technical outsourcing services.
Abroad, Cegedim Activ confirms its growth strategy in Maghreb and Francophone Africa with the establishment of two entities in
Morocco, Cegedim Activ Opérations Maghreb and Cegedim Activ Développement Offshore Maroc.
Flows and electronic payment
Cetip
Cetip is the leader in managing direct healthcare billing and payment flows as historical operator of the Santé-Pharma Association
since 1991. Cetip’s flow receipt and management platform processed, in 2008, close to 95 million direct healthcare billing and payment transactions, 99% of which were transmitted electronically, with the highest rate of secure 1.40 electronic claim submissions
(Demandes de Remboursement Electroniques or DRE) on the market.
Cetip handles all the regulatory and technical changes related to direct billing and payment for its customers (SESAM-Vitale 1.40
standard, Common Classification of Medical Acts (CCAM), Electronic Requests for Reimbursement (DRE), care initiative
management, etc.). The Cetip information system is produced in cooperation with Cegedim Activ.
27
Insurances and services
More than 220 Supplemental Health Insurance agencies, close to 60,000 healthcare professionals and 12 million beneficiaries
through SP Santé have placed their trust in Cetip for over 18 years.
At present, flows and electronic payment has been extended to all healthcare professionals. Cetip works in partnership with the
French Federation of Insurance Companies and with APRIAR SA for delegated project management.
In 2008, Cetip contributed to the success of two major experiments:
the receipt, encryption and transmission of anonymous prescription data as part of the Babusiaux experiment – Inédit
Santé AXA France,
the acknowledgment of data of the Duo healthcare insurance card, the accelerated processing of amounts claimed by
healthcare professionals and the dissemination of card suspension requests to partners involved in the experiment.
In 2009, the Cetip, in its role of operator, will take part in management projects via new Web services.
iSanté
The healthcare insurance sector is always changing: social security reforms, coverage individualization, improved services for the
insured and relationship with healthcare professionals.
To assist supplemental healthcare insurance agencies, particularly mutual customers who use Cegedim Group IT solutions with
these developments, iSanté relies on in-house solutions and expertise to develop new front office services like non-nomenclature
management, articulation with healthcare platforms, medicalization of services, real-time management of electronic payment and
benefits processing.
Other services
Electronic data interchange
Cegedim EDI
Dedicated to Electronic Data Interchange (EDI), the Cegedim EDI department offers electronic management of all documents
circulating between the companies.
Born of a partnership with GIE Edipharm in 1991, which enabled the creation of an EDI system between wholesale distributors and
pharmaceutical companies, this activity quickly spread to medical laboratories and the animal health sector before reaching the
industry, distribution and services sectors as the offer was adapted to meet the needs of these new markets.
Backed by its experience, Cegedim EDI is now able to offer its customers an industrial solution for electronic exchanges that adapts
to their specific requirements and integrates the constraints of their particular trade through standard offers that have proven
themselves or customized solutions that rely on the strength of the Cegedim Group’s IT infrastructure.
28
The Edipharm solution, subcontracted to Cegedim EDI, assists customers with the following:
meeting drug traceability requirements (batch number, expiration date) by triggering a shipping notice message,
optimizing their supply management through the development of CMI (Collaborative Managed Inventory) messages,
developing the new direct order service for pharmacies through the implementation of the Pharma-ML standard.
In addition, Cegedim EDI offers Global Invoice Services (GIS), the most comprehensive ASP mode computerized invoice platform
allowing partners equipped with the compatible systems to connect and share electronic documents with the integration of a full
range of value-added services.
GIS is a rich and flexible solution that takes the requirements of the client's trade into account in a secure environment and offers
services that are able to process both inflows and outflows and adequately archive them.
A pioneer in that, it received the approval of France’s General Tax Directorate in 1992 for its tax-compliant computerized invoices,
Cegedim EDI holds all the aces when it comes to supporting its customers and assisting them with regard to new issues
surrounding computerized invoicing and sustainable development.
Hospitalis
Hospitalis is a Web portal that provides information and data exchanges between healthcare institutions and their suppliers that
ensures the global computerization of all procurements of drugs, medical equipment and laboratory reagents. The scope of
Hospitalis offer includes not only purchase orders, but also orders, logistics information and invoices.
Hospitalis contributes to the traceability of exchanges by centralizing all information on its Web portal and also handles
interoperability between the different software used by the principals, their suppliers or their service providers.
In 2008, Hospitalis was interfaced with the portal of CAHPP, one of the main principals in the private hospital sector, for which it
routes purchase order data flows. In 2009, Hospitalis will also be working with the “Centres de Lutte Contre le Cancer”, cancer
research institutes, to provide a repository of drugs, medical equipment and laboratory products and make available the
appropriate infrastructure for the computerization of procurement flows.
Hospitalis is now present in over 450 major healthcare institutions including 19 hospitals, and transmitted more than 900,000
orders in 2008.
Qualitrans-Telepharma
Qualitrans-Telepharma is an OCT (technical concentrator) that centralizes the claims for electronic care sheets issued by
pharmacies and allocates them to the appropriate mandatory and supplementary healthcare insurers.
This is crucial when it comes to the acceptance of direct billing by healthcare professionals.
Qualitrans-Telepharma is on the cutting edge of technology and fully compatible with SESAM-Vitale 1.40 standards and, with a high
level of responsiveness, is able to integrate legislative and regulatory changes. It also offers value-added services such as the
monitoring of claims and payments via its Web portal.
Qualitrans-Telepharma handles over 70 million electronic care sheets per year for over 3,000 pharmacists. This makes
Qualitrans-Telepharma France’s number two technical concentrator.
29
Insurances and services
Outsourced payroll and HR management
Cegedim SRH
As a renowned player on the payroll and human resources outsourcing market in France, Cegedim SRH’s role is to assist and advise businesses with their project development in the aim of achieving a more efficient HR system: payroll management and human
capital management and development.
After a thorough analysis of the client's needs, Cegedim SRH offers custom services that rely on the following in particular:
business and consulting expertise of more than 15 years,
a range of services,
TEAMSRH, an innovative, global and adaptable technological platform.
First and foremost the partner of human resources divisions, Cegedim SRH makes a contractual commitment to its customers with
regard to payroll compliance, meeting deadlines and system availability.
TEAMSRH, an outsourced Human Resources Information System (HRIS)
TEAMSRH is the market’s first HRIS solution that uses 100% Java technology with its flexible architecture and process-oriented
approach, TEAMSRH provides quality services that are always more efficient and are suited to the outsourcing needs of businesses.
Benefiting from recent technological advances, TEAMSRH is an interactive, real-time solution that optimizes the business’
management modes by deploying transversal processes ranging from the collection of information to the control and diffusion of
the latter.
This technology platform is integrated in the business’ global system and communicates with all of the market’s information
systems. It interfaces with accounting solutions, HR applications and decision-making solutions.
TEAMSRH offers an extensive set of features and is structured around 5 areas:
Payroll and personnel administration
HR Portal
Corporate steering
Human Resources Management (HRM) and training
Business time management
Cegedim SRH’s service offer also includes hosting of IT resources, system maintenance, data back up, legal and contract watch,
training and change consulting.
30
Hosting, services and Internet
Cegedim, hosting
Cegedim has extensive expertise in facilities management for pharmaceutical companies, insurers and healthcare
mutuals and healthcare networks (e.g. Electronic Patient File trials), as well as in the management of financial flows and
electronic documents. Due to their strategic and sensitive nature, these activities have led the Group's teams to devise
architectures with very high availability that meet the security requirements of its customers and, in particular, standards
governing the hosting of medical records.
Cegedim facilities management services are located in three different geographical zones:
America (Chesapeake site in the USA),
Europe (sites in Boulogne-Billancourt and Toulouse, France),
Asia-Pacific (in Bangalore, India, and in Singapore).
These sites, of which three are Tier IV level (France and USA), provide the back up and launching of Business Continuity Plans
(BCP) due to coverage of all time zones.
Pco Cegedim
Pco Cegedim provides businesses with infrastructure solutions and technological outsourcing services that secure, administrate
and oversee the various components of the distributed systems in a simple, integrated and centralized manner. Its field of
competence covers the development of information systems for large corporations, local government agencies and teaching and/or
research institutions.
Pco Cegedim’s product range covers 2 main operational areas:
the integration of system administration and network security solutions (audit and consulting, systems, networks,
applications, storage, supervision and security),
the outsourcing of information system management based on ITIL good practices (distribution and rental, on-site
technical support, service desk, workstation management, computerization of schools, storage of back up mediums).
Pco Cegedim, along with its publishing and manufacturing partners, provides solutions especially designed to meet the evolving
needs of the market.
31
Human resources
8,200 employees with more than 60% outside of France
The Group’s intention is to train young graduates in the skills needed to pursue a career at Cegedim and to attract experienced staff
who will contribute their know-how to the Group.
Apart from technical skills and a good knowledge of customers’ businesses, the selection criteria applied by Cegedim involve the
sharing of values such as innovativeness, pragmatism and the idea of service. The working conditions and the opportunities for
career development resulting from growth explain why staff turnover is low in comparison with that seen in the same areas of
activity.
Finally, to assist in the development of skills in the line with its range of services, the Cegedim Group invests substantially in staff
training. These factors are the main guarantees of the continuity and quality of service provided by the Group to its customers.
32
Company management
Board of Directors
Jean-Claude LABRUNE
FCB, SAS represented by Pierre MARUCCHI
GERS, GIE represented by Philippe ALATERRE
Alliance Santé Distribution, SA represented by Jean-Louis MERY
Laurent LABRUNE
Aude LABRUNE
General Management
CEO: Jean-Claude LABRUNE
Managing Director: Pierre MARUCCHI
Chief Operational Excellence Officer: Karl GUENAULT
Operational Management
CRM and strategic data
Cegedim Dendrite
Cegedim Strategic Data
Cegedim Customer Information
Cegedim Communication Directe
Laurent LABRUNE
Bruno SARFATI
Jean-Louis LOMPRE
Daniel FLIS
Healthcare professionals
Cegedim Healthcare Software
Alain MISSOFFE
Insurances and services
Cegedim Activ - Cetip - iSanté
Cegedim SRH
Antoine AIZPURU
Erik SABATIER
33
Financial information
Key figures
34
Simplified income statement
Simplified balance sheet
35
Share information
Share ID
Date of IPO:
Place of quotation:
ISIN code:
Reuters code:
Bloomberg code:
Fiscal year closing date:
Price at IPO:
Share price as of 12/31/2008:
Share price as of 12/31/2007:
Number of issued shares as of 12/31/2008:
Market capitalization as of 12/31/2008:
Eligible for SRD:
Indices:
April 1995
NYSE Euronext Paris compartment B
FR0000053506
CGDM.PA
CGM
December 31st
9.52 euros
35.50 euros
78.30 euros
9 331 449
331.3 million euros
NO
SBF 250, IT CAC, CAC MID & SMALL 190, CAC MID 100,
CAC TECHNOLOGY, CAC Software & IT Services
Financial analysts coverage
For more than 2 years, those brokers are following the Cegedim share:
CA Cheuvreux: Michaël Beucher
CM-CIC Securities: Jean-Pascal Brivady
Gilbert Dupont: Nicolas Montel / Guillaume Cuvillier
Natixis Securities: Richard Beaudoux
Oddo & Cie: Xavier-Emmanuel Pingault
Société Générale: Patrick Jousseaume
Investors contact
Jan Eryk Umiastowski
Tel.: +33 (0)1 49 09 33 36
[email protected]
36
Shareholder structure
FCB
Alliance Healthcare France
Jean-Claude Labrune (0.4%)
GERS (0.4%)
Free float
Share price evolution
150
120
90
60
30
0
37
Contacts
FRANCE
Boulogne-Billancourt
AGDF CEGEDIM RS
CEGEDIM SA
CEGEDIM CD
CEGEDIM Customer
Information
CEGEDIM DENDRITE
CEGEDIM EDI
CEGEDIM Logiciels Médicaux
CEGERS
EDIPHARM
HOSPITALIS
ICOMED
ITOPS
MEDEXACT
QUALITRANSTELEPHARMA
RNP
ROSENWALD
SANTESURF
127-137, rue d'Aguesseau
92100 Boulogne-Billancourt
Tel.: +33 (0)1 49 09 22 00
Fax: +33 (0)1 46 03 45 95
CEGEDIM ACTIV
CETIP
ISANTE
114-116, rue d’Aguesseau
92100 Boulogne-Billancourt
Tel.: +33 (0)1 46 10 72 10
Fax: +33 (0)1 46 10 72 00
CEGEDIM SRH
17, rue de l’Ancienne Mairie
92100 Boulogne-Billancourt
Tel.: +33 (0)1 49 09 84 40
Fax: +33 (0)1 49 09 23 13
CEGEDIM Strategic Data
90/92, route de la Reine
92100 Boulogne-Billancourt
Tel.: +33 (0)1 49 09 83 00
Fax: +33 (0)1 49 09 83 70
Boulogne-sur-mer
RESIP
56, rue Ferdinand Buisson
62200 Boulogne-sur-mer
Tel.: +33 (0)3 21 10 34 00
Fax: +33 (0)3 21 10 34 09
38
Fort de France
CEGEDIM ACTIV
Rue du Gouverneur Ponton
97200 Fort de France
Tel.: +33 (0)5 96 60 18 28
Lille
CEGEDIM ACTIV
Synergie Parc
3, Avenue Louis Néel
59260 Lézennes
Tel.: +33 (0)3 59 57 50 50
Immeuble Guilaur
Rue de la Zamin
59160 Capinghem
CEGELEASE
Tel.: +33 (0)3 20 10 87 87
Fax: +33 (0)3 20 57 66 40
QUALIPHARMA
Tel.: +33 (0)3 20 43 28 00
Fax: +33 (0)3 20 43 28 01
Lyon
Immeuble Le Discover
84, bld Vivier-Merle
69003 Lyon
CEGEDIM ACTIV
Tel.: +33 (0)4 72 76 17 61
Fax: +33 (0)4 72 71 75 54
CEGEDIM SRH
Tel.: +33 (0)4 26 84 16 00
Fax: +33 (0)4 26 84 16 30
45204 Montargis Cedex
AMIX
Tel.: +33 (0)2 38 87 60 86
Fax: +33 (0)2 38 98 41 15
PHARMASTOCK
Tel.: +33 (0)2 38 87 60 81
Fax: +33 (0)2 38 87 60 98
PHARMAPOST
573, Avenue d'Antibes - Amilly
45204 Montargis Cedex
Tel.: +33 (0)2 38 87 60 00
Fax: +33 (0)2 38 87 60 66
Nice
ALLIADIS
Crystal Palace
369-371 Promenade des anglais
06200 Nice
Tel.: +33 (0)4 93 21 89 89
Fax: +33 (0)4 93 21 65 76
Rodez
RM INGÉNIERIE
Avenue de la Gineste
12000 Rodez
Tel.: +33 (0)5 65 76 03 33
Fax: +33 (0)5 65 76 03 09
Toulouse
MIDIWAY
Miniparc Bâtiment 1
BP 256, rue de la découverte
31670 Labège Innopole
Tel.: +33 (0)5 62 88 44 99
Fax: +33 (0)5 62 88 44 90
CEGEDIM ACTIV
20, allée Turcat Méry
13008 Marseille
Tel.: +33 (0)4 91 80 86 50
Fax: +33 (0)4 91 80 86 60
CEGEDIM ACTIV
Labège Innopole
Rue Marco Polo
31600 Labège
Tel.: +33 (0)5 62 24 17 17
Fax: +33 (0)5 62 24 17 00
Mérignac
Vélizy
Marseille
AGDF CEGEDIM RS
Parc Cadéra Sud,
Batiment Circus
Hall 2, avenue Ariane
33700 Mérignac
PCO CEGEDIM
15, rue Paul Dautier
78140 Vélizy
Tel.: +33 (0)1 34 58 35 00
Fax: +33 (0)1 34 58 35 28
Montargis
ALGERIA
326, rue du Gros Moulin - Amilly
CEGEDIM DENDRITE
CSD Algeria Office
12, bld Said Hamdine, Hydra
16035 Alger
Tel.: +213 21 60 2043
Fax: +213 21 60 2043
ARGENTINA
CEGEDIM DENDRITE
Cervino 4407 Piso 7 Depto B
(C1425) Buenos Aires
Tel.: +54 11 4889 4000
Fax: +54 11 4899 4011
CSD Argentina Office
Cervino 4407/17 5 Piso " A "
C1425AHB
Buenos Aires - Capital Federal
(1425)
Tel.: +54 1 14 77 91 330
Fax: +54 1 14 77 91 330
AUSTRALIA
CEGEDIM DENDRITE
9-11 Bridge Street
Pymble NSW 2073
Tel.: +61 2 9855 7900
Fax: +61 2 9855 7999
CSD Australia Office
Level 2, 5-13 Queen St
Chippendale NSW 2008
Tel.: +61 2 93 10 81 80/81 40
Fax: +61 2 93 10 81 79/81 82
AUSTRIA
CEGEDIM DENDRITE
Am Heumarkt 10,
1030 Vienna
Tel.: +43 2236 677 505
Fax: +41 44 404 1350
BELGIUM
CEGEDIM DENDRITE
ICOMED BELGIUM
235, bld de l'Humanité
B 1620 Drogenbos
Tel.: +32 2 334 28 00
Fax: +32 2 648 32 77
Avenue de Roodebeek 89
1030 Bruxelles
CSD Belgium Office
Tel.: +32 27 24 00 82
Fax: +32 27 26 91 59
HDMP
Tel.: +32 27 26 42 00
Fax: +32 27 26 91 59
BRAZIL
CSD Brazil Office
Rua Helena,
235/11° andar, Vila Olímpia
Sào Paulo, SP
CEP 04552050
Tel.: +55 11 31 03 04 57
Fax: +55 11 21 44 33 01
CEGEDIM DENDRITE
Rua Helena, 235/10° e 11°
andar, Vila Olímpia
Sào Paulo, SP
CEP 04552050
Tel.: +55 11 2144 3300
Fax: +55 11 2144 3301
CANADA
CEGEDIM DENDRITE
4-2210 Markham Road
Scarborough
Ontario M1B 5V6
Tel.: +416 298 4631
Fax: +416 298 9358
CSD Canada Office
8250 boul Décarie, suite 210
Montreal (Québec) H4P 2P5
Tel.: +1 514 738 2771
Fax: +1 514 738 3836
CHINA
CEGEDIM DENDRITE
9th floor, Asia Manson
N°650 Hankou Road
Shanghai, 200001
Tel.: +86 21 6135 0011
Fax: +86 21 6122 0300
CSD China Office
Room 2001/2003
Jinhang Building
83 Wanhangdu Road
200040 Shanghai
Tel.: +86 21 6288 8499
Fax: +86 21 6288 8477
COLOMBIA
Edificio Logic
Calle 97 n°23-60 Piso 9
Bogotá DC
CEGEDIM DENDRITE
Tel.: +57 1 6382727
Fax: +57 1 6223611
CSD Colombia Office
Tel.: +57 1 6382746
Fax: +57 1 6224132
CZECH REPUBLIC
CEGEDIM DENDRITE
CSD CZ Office
Zbuzkova 47/141
190 00 Praha 9 – Vysocany
Tel.: +420 244 090 811
Fax: +420 244 090 812
CEGEDIM CIS, s.r.o.
Sumavska 519/35 602 00
BRNO
Tel.: +420 541 532 577
Fax: +420 541 532 413
DENMARK
CEGEDIM DENDRITE
CSD Denmark Office
Stationsparken 37
DK-2600 Glostrup
Tel.: +45 7023 1053
Fax: +45 4325 3179
ECUADOR
CEGEDIM DENDRITE
Edif. Axios Ofna 708
Av. Shyris N41 151 e Isla
Floreana - Quito
Tel.: +593 22 27 08 42
Fax: +593 22 45 67 41
EGYPT
CEGEDIM DENDRITE
88, rue Makram Ebeid,
Nasr City, Cairo
Tel.: +202 2670 0216
Fax: +202 2670 0214
FINLAND
CEGEDIM DENDRITE
CSD Finland Office
Falcon Business Park
Vaisalantie 4
02130 Espoo
Tel.: +358 9 41 29 148
GERMANY
CEGEDIM DENDRITE
CSD GmbH
Zeppelinstrasse 2-4
64625 Bensheim
Tel.: +49 6251 84 840
Fax: +49 6251 8484 111
MEDIMED GmbH
Tel.: +49 62 51 84 84 102
Fax: +49 62 51 84 84 422
CEGEDIM DENDRITE
Stefan-George-Ring 19
81929 München
Tel.: +49 89 6 08 04 0
Fax: +49 89 6 08 04 369
CSD GmbH
Neumarkter Str 81
81673 München
Tel.: +49 89 211176 0
Fax: +49 89 211176 54
GREECE
Fax: +91 22 6602 9344
CEGEDIM DENDRITE
Maruthi Infotech Centre,
11/1, 12/1, Koramangala Inner
Ring Road,
Bangalore - 560 071
Tel.: +91 80 66 23 15 00
Fax: +91 80 66 23 18 00
CSD India Office
806 Palm Spring Building
Link Road, Malad (West)
Mumbai - 400064 - Maharashtra
Tel.: +91 22 66 02 93 00
Fax: +91 22 66 02 93 44
IRELAND
26/27 Upper Pembroke Street
Dublin 2
INTERCAM Ltd
Tel.: +353 1 637 39 82
CEGEDIM DENDRITE
CSD Greece Office
CEGEDIM DENDRITE
Tel.: +353 86 3050 130
Ethrio Business Center
40, Agiou Konstantinou str.
151 24 Marousi Athens
Tel.: +30 21 11 80 13 00
Fax: +30 21 06 10 91 85
ITALY
GUATEMALA
CEGEDIM DENDRITE
2a. Calle 18-43 Apto. 3A
Edif. Ferrol
Vista Hermosa 1
Zona 15 Guatemala CA
Tel.: +50 2368 9238
Fax: +50 2385 7223
HUNGARY
CEGEDIM DENDRITE
Krisztina krt. 39/b
Budapest - H1013
Tel.: +36 1 487 3100
Fax: +36 1 487 3199
INDIA
CEGEDIM DENDRITE
806 Palm Spring Building
Link Road, Malad (West)
Mumbai - 400064 - Maharashtra
Tel.: +91 22 6741 5993
CEGEDIM DENDRITE
Piazza I. Montanelli, 20
20099 Sesto San Giovanni (MI)
Tel.: +39 02 24 34 31
Fax: +39 02 24 34 34 13
CSD Italy Office
Viale Jenner 53
20159 Milano
Tel.: +39 02 69 77 01
Fax: +39 02 69 01 03 25
JAPAN
CEGEDIM DENDRITE
7FL, Fuso Doshomachi Bldg,
1-7-10 Doshomachi
Chuo Ku, Osaka 541-0045
Tel.: +81 6 62 29 29 61
Fax: +81 6 62 29 76 99
CEGEDIM DENDRITE
5FL, Sen-i Kaikan
3-1-11 Nihonbashi Honcho,
Chuo-ku
Tokyo 103-0023,
Tel.: +81 3 32 70 12 11
Fax: +81 3 32 70 12 18
39
Contacts
CSD Japan Office
4F Yodoyabashi Toda Bldg.
3-2-4 Fushimi-machi, Chuo-ku
Osaka, 541-0044
Tel.: +81 6 62 28 84 44
Fax: +81 6 62 28 84 48
MALAYSIA
CEGEDIM DENDRITE
CSD Malaysia Office
No 3A-2, Jalan PJS 8/18
Dataran Mentari,
Bandar Sunway
46150 Petaling Jaya
Selangor Darul Ehsan
Tel.: +603 5630 0050
Fax: +603 5630 0046
Tel.: +212 (0)538 014 014
Fax: +212 (0)538 014 020
NETHERLANDS
CEGEDIM DENDRITE
Gooimeer 1E
1411 DC Naarden
Tel.: +31 35 69 55 300
Fax: +31 35 69 45 089
NEW-ZEALAND
CEGEDIM DENDRITE
Paul Matthews Office Park
43 Omega Street
PO BOX 302-566
North Harbour, Auckland
Tel.: +64 9 307 6647
Fax: +64 9 307 6650
NORWAY
CCLA
Tel.: +52 55 50905200
Fax: +52 55 50905215
CEGEDIM DENDRITE
Tel.: +52 55 9172 1200
Fax: +52 55 5662 6959
CSD Mexico
Tel.: +52 55 9172 13 00
MOROCCO
139 avenue Mers sultan
20 000 Casablanca
CEGEDIM ACTIV
Tel.: +212 (0)522 269 636
Fax: +212 (0)522 265 254
CEGEDIM DENDRITE
Tel.: +212 (0)522 269 636
Fax: +212 (0)522 265 254
CSD Morocco Office
Tel.: +212 (0)522 269 636
Fax: +212 (0)522 265 254
CEGEDIM ACTIV
Technopolis-Rabatshore
Bât. 1
11100 Salé Al Jadida
40
CSD Portugal Office
Av. Almirante Reis,
113 - 8 - S-801
1150-014 Lisboa
Tel.: +351 21 3 56 67 90
Fax: +351 21 3 56 67 99
ROMANIA
CEGEDIM DENDRITE
CSD Romania Office
INFOSANTE
Str Dornei n° 81 Sector 1
012292 Bucharest
Tel.: +40 21 668 63 20
Fax: +40 21 668 64 84
RUSSIA
MEXICO
Av. Insurgentes Sur No. 1787
Piso 6-8
Col. Guadalupe Inn
C.P. 01020 México, D.F.
Fax: + 35 1 21 012 44 44
CEGEDIM DENDRITE
CSD Norway Office
Grenseveien 95 0663 Oslo
Postboks 6017 Etterstad,
0601 Oslo
Tel.: +47 21 50 90 00
Fax: +47 21 50 90 01
CEGEDIM DENDRITE
CSD Russia Office
Kantemirovskaya Street,
Building 58
115477 Moscow
Tel.: +7 495 221 91 88
Fax: +7 495 221 91 89
SINGAPORE
28108 Alcobendas (Madrid)
Tel.: +34 91 661 02 39
Fax: +34 91 661 14 43
CEGEDIM DENDRITE
Parque Empresarial Metrovacesa 22
C/Bac de Roda n°64, Edif. D,
Planta 1ª
08019 Barcelona
Tel.: +34 93 445 84 00
Fax: +34 93 445 84 01
CSD Spain Office
Albasanz, 15 - 4a planta
28037 Madrid
Tel.: +34 914 353 499
Fax: +34 915 774 317
STACKS Consulting
E Ingenieria en Softwair S.L.
Diagonal 512, 1° 2°
08006 Barcelona
Tel.: +34 902 34 36 34
Fax: +34 932 18 96 81
STACKS Servicios
Technologicos S.L.
Travesera de Gracia 73,
1° puerta 5
08006 Barcelona
Tel.: +34 902 30 32 31
Fax: +34 932 18 15 37
CEGEDIM DENDRITE
CSD Singapore Office
SOUTH KOREA
CEGEDIM DENDRITE
Tel.: +48 22 389 10 00
Fax: +48 22 389 10 01
CSD Poland Office
Cegedim Asia pacific Ptd Ltd
141 Market Street #05-00
Singapore 048944
Tel.: +65 63 72 52 00
Fax: +65 63 72 52 01
Room A-101, Namsong Bldg.,
260-199
Itaewon-dong, Yongsan-gu
Seoul, 140-200
Tel.: +48 22 447 17 00
Fax: +48 22 520 67 01
SLOVAKIA
POLAND
Aleje Jerozolimskie 136
02-305 Warszawa
CEGEDIM DENDRITE
CSD Slovakia Office
CEGEDIM DENDRITE
Budynek Eurocentrum
Aleje Jerozolimskie 136
02-305 Warsaw
Tel.: +48 22 389 10 00
Fax: +48 22 389 10 01
Zelinarska 8
821 08 Bratislava
Tel.: +421 2 55 42 35 31
Fax: +421 2 55 42 35 32
PORTUGAL
SPAIN
CEGEDIM DENDRITE
Empreendimento Lagoas Park
Edificio 3 - Piso 3
2740-266 Porto Salvo
Tel.: + 35 1 21 012 44 00
CEGEDIM DENDRITE
C/ Francisca Delgado,
n° 11 1ª Plta
Parque Empresarial Arroyo
de la Vega
CEGEDIM DENDRITE
Tel.: +82 2 790 1530
Fax: +82 2 790 1540
CSD Korea Office
Tel.: +82 2 796 1056
Fax: +82 2 793 0579
SWEDEN
CEGEDIM DENDRITE
CSD Sweden Office
AB Norgegatan 1, box 1091
164 25 Kista
Tel.: +46 86 33 76 70
Fax: +46 87 50 49 30
SWITZERLAND
CEGEDIM DENDRITE
CEGEDIM SRH SA
bld de la Cluse, 35
CH-1205 Genève
Tel.: + 41 22 879 15 00
Fax: + 41 22 879 15 01
TAIWAN
CSD Taiwan Office
13F, No.180, Section 2,
Dun-Hua South Road,
Taipei, 106, Taïwan
Tel.: + 886 2 8732 8123
Fax: + 886 2 8732 8133
TUNISIA
CEGEDIM DENDRITE
CSD Tunisia Office
Immeuble Fajr - Rue du Lac
Lochness - Apt 21
1053 Berges du Lac Tunis
Tel.: +21 671 96 28 44
Fax: +21 671 96 08 57
TURKEY
Meclisi Mebusan Cd.
Mebusan Yokusu Abisa Is
Merkezi
N°16 Kat: 4
34437 Findikli-Beyoglu-Istanbul
CEGEDIM DENDRITE
Tel.: +90 212 377 0500
Fax: +90 212 377 0599
CSD Turkey Office
Tel.: +90 212 377 0580
Fax: +90 212 377 0599
UNITED KINGDOM
Cegedim House, Pound Road
Chertsey, Surrey, KT16 8EH
CEGEDIM DENDRITE
Tel.: +44 87 08 88 10 30
Fax: +44 87 08 88 10 31
CEGEDIM RX
Tel.: +44 84 46 30 20 01
Fax: +44 19 32 73 69 42
Fax: +44 87 08 88 10 35
CSD UK Office
Tel.: +44 87 00 43 51 69
Fax: +44 87 00 43 51 71
CEGEDIM DENDRITE
Hollywell Park, Ashby Road
Loughborough
Leicestershire LE11 3GR
Tel.: +44 15 09 22 47 00
Fax: +44 15 09 23 36 73
CEGEDIM RX
Cegedim House, Marathon
Place , Leyland - Preston
Lancashire PR 26 7 QN
Tel.: +44 84 46 30 20 02
Fax: +44 17 72 33 10 11
CSD EPIC
1 Canal Side Studios
8-14 St. Pancras Way
LONDON NW1 0QG
Tel.: +44 20 73 88 82 15
Fax: +44 20 73 88 84 92
IN PRACTICE SYSTEMS Ltd
The Bread Factory
1a Broughton Street
London SW8 3 QJ
Tel.: +44 20 73 88 82 15
Fax: +44 20 73 88 84 92
USA
CEGEDIM DENDRITE
(Target Software)
1245 South Cedar Crest Bld
Allentown, PA 18103
Tel.: +1 610 28 93 333
Fax: +1 610 82 09 394
CEGEDIM DENDRITE
1425, route 206 south
Bedminster NJ 07921
Tel.: +1 908 443 2000
Fax: +1 908 470 9900
CSD USA Office
10 Exchange Place
22nd floor
Jersey City, NJ 07302
Tel.: +1 201 871 5913
Fax: +1 201 871 0773
CEGEDIM SRH Ltd
Tel.: +44 87 08 88 10 34
41
42
43
CE10/846
Public company with share capital of 8,891,004.61 €
Corporate head office: 127-137, rue d’Aguesseau 92100 Boulogne-Billancourt - France
Trade and Commercial register: Nanterre B 350 422 622 - Code NAF: 6311 Z
Phone: + 33 (0)1 49 09 22 00
Fax: + 33 (0)1 46 03 45 95
E-mail: [email protected]
http://www.cegedim.com
Legal documents relating to Cegedim may be consulted at the company’s head office.