8/4/2015
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chat id : c859c729­1bb2­4e10­96db­2fbaf68779fb
Problem : New Customer Active Address
Priyaranjan > Hello Guest_, Thank you for contacting Comcast Live Chat Support. My name is Priyaranjan. Please give me one moment to review your information.
Priyaranjan > Thank you for choosing Comcast as your service provider. It would be my pleasure to process your order.
Guest_ > My Issue: New Customer Active Address
Priyaranjan > I will provide you the best deal avilable & quickly set up your services .
Priyaranjan > Could you please help me out with your full name & services address ,apartment number with zip code ?
Guest_ > I'm moving to an apartment on August 20. I'd like to set up installation
*redacted*
*redacted*
Guest_ > My name is Isaac Gesundheit and I'm moving to 2995 Colorado Ave., Boulder, CO 80303
Guest_ > Unit 101
Priyaranjan > Could you please help me out with the services you are interested in ?
Guest_ > Solely internet
Guest_ > At least for now
Priyaranjan > Thanks for the info.
Priyaranjan > Let me start by verifying the serviceability of your address; then I'll make sure we get you the best deal.
Priyaranjan > Could you please help me out with your phone number & email address ?
Guest_ > How do we proceed from here?
*redacted*
Guest_ > 303 512 3724 [email protected]
Priyaranjan > Thanks for the info.
Priyaranjan > I will quickly set up your services .
Guest_ > I'd like to get the student pricing as well
Priyaranjan > Sure I will provide you the best deal avilable
Priyaranjan > Great news !!
Guest_ > Yes?
Priyaranjan > I can offer you Performance 25 Mbps $24.99/mofor the first 12 months
Priyaranjan > with $25 Visa® Prepaid Card
Guest_ > My parents have comcast at home and I believe we're supposed to get 80mbps. I'd like to get at least 40mbps at my apartment
Guest_ > What can you do for me?
Guest_ > Give me all my options
Priyaranjan > Sure I can offer you Blast Internet for 75Mbps $39.99/mo for the first 12 months
Priyaranjan > with $25 Visa® Prepaid Card
Priyaranjan > Sounds good ?
Guest_ > What are other options?
Priyaranjan > Extreme 105 mbps$89.l99/mofor the first 12 months
Priyaranjan > $89.99/mofor the first 12 months
Guest_ > I'd like the blast internet for $39.99/mo
Priyaranjan > Could you please help me out with the apartment number ?
Priyaranjan > Thanks for the info.
Guest_ > Apartment number 101
Priyaranjan > I will quickly process that for you
Priyaranjan > Thanks for the info.
Priyaranjan > The rented moden will be $10/mo
Priyaranjan > modem*
Priyaranjan > I will be sending you a secure one­time­use link to enter the Social Security Number.
Priyaranjan > We have generated a secure one­time use web page for you to submit your Social Security Number.Please click the following link or copy and paste it in your browser to submit your Social Security Number.https://chat.xfinity.com/Forms/SSN?
room=c859c729­1bb2­4e10­96db­2fbaf68779fb Please remember that once the link is clicked, it cannot be reused.
Guest_ > I thought you said it was $39.99/mo
Priyaranjan > I can offer you Blast Internet for 75Mbps $39.99/mo for the first 12 months
Priyaranjan > with $25 Visa® Prepaid Card
Guest_ > I'd like to pay only $39.99/mo. Can you waive this fee?
Priyaranjan > Yes. That's exactly right. Thank you.
Guest_ > Can you waive the modem fee?
Priyaranjan > I am so sorry if you want you can use your own modem & can save $10 /mo for life time
Guest_ > But can you waive the fee?
Priyaranjan > I am so sorry I am not able to do that please understand my limitations
Priyaranjan > Please provide me your ssn info through the secure link so that I can quickly process your order
Guest_ > does the modem include a router?
Guest_ > ­­Customer has submitted SSN info­­
Priyaranjan > Yes. That's exactly right. Thank you.
https://www.comcastsupport.com/sdcxuser/lachat/user/chat_view.asp?room=c859c729-1bb2-4e10-96db-2fbaf68779fb
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8/4/2015
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Guest_ > okay can I get an installation kit please
Guest_ > But I will not move in to my apartment until august 20th
Guest_ > so I'd like service to start on the 20th and no earlier
Priyaranjan > sure
Priyaranjan > In order for me to create your Comcast account, I am required to do a Credit Check. Do I have your permission?
Guest_ > yes
Priyaranjan > I am pleased to inform you that as per results of the credit check, we will not require any deposit for your order today.
Guest_ > great
Priyaranjan > Please allow me few minutes ,while I am working on your account .
Guest_ > thank you
Priyaranjan > Much appreciated, thank you so much.
Priyaranjan > Thank you for your co­operation.
Guest_ > you're welcome
Guest_ > any chance we can have the installation kit sent to my parents' house?
Priyaranjan > Could you please help me out with there address ?
*redacted*
Guest_ > 3192 south monaco circle, Denver, CO 80222
Guest_ > You can address the package to me at that address
Priyaranjan > Thanks for the info.
Priyaranjan > Please allow me few minutes
Guest_ > ok
Priyaranjan > Here are today's order summery .
Priyaranjan > Service/s Ordered: Blast Internet for 75Mbps $39.99/mo for the first 12 months
Priyaranjan > Promotional Rate: 59.99 for the first 13 to 24 month
Guest_ > okay
Guest_ > please continue
Priyaranjan > Rolls Off to: $89.99/mo after 24 month
Guest_ > perfect
Priyaranjan > Total bill for the month: $39.99 +$10 for the modem excluding taxes
Priyaranjan > The one time service activation fee will be $9.95
Guest_ > Can you waive that fee please
Priyaranjan > I am so sorry I ma not able to do that
Priyaranjan > Please understand my limitations
Guest_ > i understand
Guest_ > will i be paying a prorated amount for the month of august?
Priyaranjan > As if now I am getting so I have added a regular deal & i will raise a ticket in high resolution so that our concern team will correct the account for you & the bill will be same as shared
Priyaranjan > Yes. That's exactly right. Thank you.
Guest_ > I dont understand what you mean
Priyaranjan > I am getting some error while adding the package so I have added a regular deal & i will raise a ticket in high resolution so that our concern team will correct the account for you & the bill will be same as shared
Priyaranjan > No need to worry it will be corrected
Guest_ > what is a regular deal?
Priyaranjan > Just an normal deal to process your account as per the system need
Priyaranjan > it will be corrected you will get all the features of the package shared & the $25 Visa® Prepaid Card
Priyaranjan > Your Visa prepaid card will be mailed within sixteen (16) weeks from your completed installation.Your Visa prepaid card will be mailed within sixteen (16) weeks from your completed installation.
Priyaranjan > You can track the status of your card by visiting http://www.checkmyrebate.com/comcastgift
Priyaranjan > the bill will be same as shared
Guest_ > Can you please explain what you're saying
Priyaranjan > You'll see an email shortly inviting you to set up your Comcast User ID. Or you can go to www.comcast.com/GetStarted to initiate the process. Either way works!
Guest_ > That makes no sense
Priyaranjan > Once you've created your User ID, you can log in to MyAccount and manage just about whatever you need. For example, you can view the status of your order, set up automatic payments, and schedule text alerts for bill due dates, etc. It's really useful and easy to use.
Guest_ > What does "the bill will be same as shared" mean
Priyaranjan > I am getting some error while processing your package
Priyaranjan > So that to complete your order I have added another deal
Priyaranjan > & I will raise a ticket in high resolution so that our concern team will correct the account
Priyaranjan > the bill will be same as shared
Guest_ > What deal have you added?
Guest_ > The bill will be same as shared doesnt make any sense
Priyaranjan > I have added another deal for internet
Priyaranjan > But our concern team will correct your account & add Blast Internet for 75Mbps $39.99/mo for the first 12 months
https://www.comcastsupport.com/sdcxuser/lachat/user/chat_view.asp?room=c859c729-1bb2-4e10-96db-2fbaf68779fb
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Priyaranjan > it will be corrected you will get all the features of the package shared & the $25 Visa® Prepaid Card
Guest_ > What is the bill right now before the correction?
Guest_ > Who is sharing what package?
Priyaranjan > You bill will not generate
Priyaranjan > You will receive your Self Installation kit within 3 – 4 business days.
Priyaranjan > To activate the service you just need to follow the easy instructions at www.xfinity.com/activate
Priyaranjan > After the activation of the services the correct bill will generate as shared
Priyaranjan > our concern team will correct your account
Guest_ > What do you mean by "shared"?
Guest_ > WHo is sharing what?
Guest_ > You arent being clear
Guest_ > You arent answering my questions
Priyaranjan > The price that I have shared with you
Priyaranjan > Total bill for the month: $39.99 +$10 for the modem excluding taxes
Guest_ > I see
Priyaranjan > The one time service activation fee will be $9.95
Priyaranjan > Service/s Ordered: Blast Internet for 75Mbps $39.99/mo for the first 12 months
Priyaranjan > $59.99 for the 13 to 24 month
Guest_ > Will it be prorated for the first month of service? as it is only going to start on aug 20
Priyaranjan > Rolls Off to: $89.99/mo after 24 month
Priyaranjan > Yes. That's exactly right. Thank you.
Priyaranjan > That will be prorated
Guest_ > Great
Priyaranjan > • It was a pleasure chatting with you today! I'm confident you will enjoy your new services. Before we end this chat, do you have any further questions or concerns for me?
Guest_ > When will I receive my first bill?
Priyaranjan > You will get on 1st September
Priyaranjan > • Remember, we stand by our products by offering a 30­day money back customer guarantee.
Guest_ > Okay
Priyaranjan > • Learn more about the Comcast Customer Guarantee at http://www.comcast.com/corporate/Customers/CustomerGuarantee.html?fss=customer%20guarantee
Guest_ > Where will the modem and installation kit be sent?
Priyaranjan > However I see here that there is an active account at your address, no worries though, I will raise a ticket, so that our team will contact the previous tenant also you will get a conformation call
Guest_ > The previous tenant hasn't moved out yet
Guest_ > Not for another 10 days
Priyaranjan > yes no need it's just a conformation call to then that they will be moving after 10 days
Guest_ > okay
Priyaranjan > You will also get the conformation call that they are moving
Guest_ > please tell me at which address i will receive the installation kit
*redacted*
Priyaranjan > Installation kit be sent to this address 3192 south monaco circle, Denver, CO 80222
Priyaranjan > Confirmation # 466628026
Guest_ > great
Priyaranjan > • If you need assistance in the future, please do not hesitate to chat with us (available 24 hours a day, 7 days a week). Comcast also offers great FAQ and Help forums located at http://customer.comcast.com/help­and­support/ to help you solve many issues on your own.
Priyaranjan > I really enjoyed serving you today, thanks for being such a great customer.
Priyaranjan > Have a great day ahead !!
Guest_ > thank you
Priyaranjan > Analyst has closed chat and left the room
https://www.comcastsupport.com/sdcxuser/lachat/user/chat_view.asp?room=c859c729-1bb2-4e10-96db-2fbaf68779fb
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