Paper Pumpkin FAQs
Q: Why are we offering Paper Pumpkin?
A: Good question. Paper Pumpkin is the perfect introduction to Stampin’ Up! We designed it for crafters
that want to create a project each month, but aren’t quite ready to build a stamp collection (yet).
Q: What comes in my Paper Pumpkin?
A: It's a surprise each month—anticipation for the surprise is seriously half the fun! No worries, though,
you'll have everything you need to complete the project: paper, stamps, ink, accessories, and more! (You
will need adhesive.)
Q: Does my Paper Pumpkin project come with instructions?
A: Yes, of course it does. The instructions will tell you everything you need to know. And they are so easy
to follow—we promise.
Q: How long will it take to make each Paper Pumpkin project? (Now say that fast three times.)
A: We know you wish you had unlimited creativity time (we all do), but since you probably don’t, we
designed each Paper Pumpkin to be completed in 30 minutes or less! (We think of it as a spa treatment
for your creativity.)
Q: Should I get on the Paper Pumpkin carriage?
A: Definitely, yes. Just think of it—a Stampin’ Up! surprise delivered to your doorstep every month
(wahooo!) Paper Pumpkin offers a simple, creative experience each month. What's more—sometimes,
your monthly kit features . . . wait for it . . . some exclusive products you can only get through Paper
Pumpkin. Try it and see what you think. You can cancel your membership any time. (Sounds like
something you’d tell your customers, doesn’t it?)
Q: How much does a Paper Pumpkin membership cost each month?
A: Paper Pumpkin is $19.95 per month. Because your Paper Pumpkin ships automatically to you, we have
already built in the shipping costs of $5.00 to the cost of each kit. The commissionable amount for each
Paper Pumpkin is $14.95.
Q: When will the very first Paper Pumpkin arrive?
A: If you sign up for Paper Pumpkin by March 10, 2013, your very first Paper Pumpkin will start arriving
on your doorstep in March!
Q: Do demonstrators get a discount?
A: That’s a big fat yes! You get your instant income on the commissionable amount of $14.95.
Q: Do I get commission on the kit?
A: Of course. The commissionable amount is $14.95 for each Paper Pumpkin.
Q: How do I start my Paper Pumpkin membership?
A: It's so easy—starting on Monday, January 14 you can visit www.mypaperpumpkin.com to sign up.
Q: Is there a difference in a demonstrator membership and a customer membership?
A: Nope. Just make sure you choose yourself when you are prompted to choose a demonstrator.
Q: When does my membership expire?
A: Your membership will last until you cancel it.
Q: When do I need to sign up in order to get my Paper Pumpkin?
A: You need to sign up by the 10th of the month in order to receive your Paper Pumpkin for that month. If
you sign up after the 10th―no worries! You will get your first kit the following month. You'll know your
Paper Pumpkin is on its way when you receive your shipment confirmation e-mail.
Q: Can I skip a month?
A: You sure can! Simply log on to your account on www.mypaperpumpkin.com and click skip a month
before the 10th of the month in order to skip the Paper Pumpkin for that month. If you click skip a month
on the 11th of the month, you will receive that month's Paper Pumpkin and not receive the following
month's Paper Pumpkin.
Q: What if I want to cancel my membership?
A: You must submit a 10-page essay about why you would ever want to do such a crazy thing. (Just
kidding.) It’s simple. All you need to do is log on to your Paper Pumpkin account on
www.mypaperpumpkin.com and choose cancel before the 10th of the month and you will not receive any
more Paper Pumpkin kits (how sad). If you cancel on the 11th of the month, you'll receive that month's
Paper Pumpkin and will not receive any more Paper Pumpkin kits.
Q: What is the return policy?
A: If you are not thrilled with your Paper Pumpkin, please call us at 1-800-STAMP UP, we'll chat and
make make everything hunky dory.
Q: Will I be notified if someone cancels their membership?
A: You will not be notified if a customer cancels her membership. Your customers can skip a month or can
cancel their membership at any time. Your Paper Pumpkin sales will post to your Activity Statement
around the middle of each month. Log into your reports before the end of each month to see how your
Paper Pumpkin sales are adding up.
Q: Can I add Paper Pumpkin Memberships to a workshop order?
A: No. Paper Pumpkin is special enough to have an ordering system of its very own that is not tied to
hostess benefits, so you can’t add a membership to a workshop order.
Q: Will the items in each Paper Pumpkin be available for sale individually?
A: Part of the fun of having a Paper Pumpkin membership is receiving exclusive products to play with!
Most of the items in your Paper Pumpkin are exclusive, never-before seen products (can you say yippee?)
You will, however, see a few tried-and-true products in your Paper Pumpkin that you can buy individually
in the catalog.
Q: Is there any other way to buy monthly Paper Pumpkin kits?
A: You need to be a member to receive the monthly Paper Pumpkin. Past kits will not be available at this
time.
Q: How do I see the upcoming Paper Pumpkin kits?
A: One of the best parts of your Paper Pumpkin membership is that you never know what is going to be
in that beautiful red box. It’s like opening a present every month—we don’t want to ruin the surprise for
you!
Q: Is there a way to introduce Paper Pumpkin at my events?
A: We got you covered! The Try It Kit is the perfect way to introduce Paper Pumpkin at all your events.
Q: What is a Try It Kit?
A: Starting in early March, you'll be able to try Paper Pumpkin for one month. It's a convenient way to
try out the Paper Pumpkin without getting a membership. You can add a Try It Kit (item 132600) to any
demonstrator, customer, workshop, or online order. It’s a great option for workshop guests to have a
Paper Pumpkin experience, and your hostess still gets the benefits of the sale. You can also cash and
carry your Try It Kits. Learn more about the Cash and Carry policy in the demonstrator manual policies
section.
Q: Should I cash and carry the Try It Kit (item 132600) when it is available in early March at my
workshops?
A: You can, if you choose to. Just keep in mind that your hostess won’t get the benefits if you do. If you
choose to have a few on hand, it may still be a good idea to add a kit to the workshop order when you
sell one. This will replenish the one you sell without diminishing the hostess’ benefits.
Q: What is the Welcome Kit?
A: The Welcome Kit is the very first Paper Pumpkin you will receive in your first month of membership.
This initial kit is the same for everyone, regardless of which month you subscribe. If you are a new
member, we'll send the Welcome kit to you for your first month. Bonus! the Welcome Kit includes a free
gift—a clear acrylic block!
Q: Why is the Welcome Kit always the same?
A: The Welcome Kit includes a special welcome to Paper Pumpkin and also a clear-mount block. We want
to make sure every new member of Paper Pumpkin feels welcome and has everything she needs to get
started stamping!
Q: What is the free gift?
A: You will receive a special free gift with your Welcome kit—a clear-mount acrylic block. You will need
your clear block each month to use the stamps that will come with your Paper Pumpkin. Simply press the
stamp firmly onto the clear block and the stamp will adhere to the block. Ink up your stamp, and you are
ready to go! When you are finished stamping, just peel the stamp off the block.
Q: If I unsubscribe and re-subscribe later, will I get the Welcome Kit again?
A: Yes. If you are thinking about dropping your membership and resigning at a later time, you might
want to consider skipping your Paper Pumpkin for a month or two instead. Then you won’t have the
hassle of re-signing up when you are ready for your Paper Pumpkin to reappear.
Q: Why is the shipping different on Paper Pumpkin?
A: Your Paper Pumpkin will be automatically shipped to you each month (so fun!). Because we are auto
shipping these, the pricing structure is slightly different from our other Stampin’ Up! products.
Q: Can I buy multiple memberships to save shipping?
A: You can buy as many memberships as you want to, but the price for shipping remains the same.
Because we ship each Paper Pumpkin to you in its very own pretty red box, the price for the monthly
shipping has already been built into the Paper Pumpkin cost.
Q: When will the package arrive?
A: Your Paper Pumpkin will ship from the Stampin’ Up! warehouse on or around the 15th of the month.
You will get an e-mail notifying you that your card has been charged—expect your Paper Pumpkin soon!
Q: What if the package never comes?
A: If your Paper Pumpkin does not arrive on your doorstep please call us at 1-800-STAMP UP, and one of
our friendly customer service agents will help you.
Q: When will I be charged?
A: Your credit card will be charged as soon as your Paper Pumpkin ships.
Q: Can I sell these kits internationally?
A: Paper Pumpkin follows the general Stampin’ Up! international sales policy. There are no changes to
that policy for this product.