Paratransit Tickets Only Available Through
the Mail or at Metro Transit
August 2015
Starting September 1, paratransit tickets will only be available for purchase through the
mail or at Metro Transit. Fill out a Metro-by-Mail order form, pay by check, and tickets will
be shipped to your mailbox. Shipping and handling is free.
You can also buy tickets online or at Metro Transit’s main office at 1245 E. Washington Ave.,
Ste. 201.
Make your first order with the Metro-by-Mail order form inside this newsletter.
Complete information on purchasing tickets is available at mymetrobus.com/paratix.com.
Americans With Disabilities Act Celebrates 25 Years
In June, the ADA Legacy Tour Bus Celebration stopped in Madison as part of the 25th
Anniversary of the Americans with Disabilities Act (ADA). The event celebrated the history
of the disability rights movement and the impacts of the passage of the Americans with
Disabilities Act. It also provided opportunities to learn more about inclusion and access in
the future.
To read more, visit wisconsinadastories.org.
Coors Light Free Rides – Saturday, October 17
Metro Transit and Coors Light are teaming up again to provide free rides on Saturday,
October 17. All fixed-route and paratransit rides will be free from 3:00 PM until the end of
the day.
Expanded Service to UW Health at the American Center
Metro now offers weekday, weekend and holiday service to the new UW Health at the
American Center hospital facility. Paratransit service is also available to American Family
Insurance Headquarters, Herzing College and other UW Health clinics and businesses
along East Terrace Dr.
• Government-funded programs for frail seniors and
adults with disabilities.
• We offer Medicaid SSI and Partnership in Dane County.
Partnership:
1-800-963-0035
Medicaid SSI:
1-855-463-0026
www.carewisc.org/metro
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Students
Schedule Rides 15 Minutes
Before Class Starts
When booking rides to class, make
sure your arrival time is at least 15
minutes before your class starts.
Allow Enough Time to Get
to Your Return Pick-Up
Location
For return rides, schedule enough
time to get from your classroom
to your pick-up location. Drivers
only wait 5 minutes past the
scheduled pick-up time.
Reporting Late Rides
Paratransit rides are scheduled with a 20-minute window, which means a driver can pick
you up on or up to 20 minutes past your requested pick-up time. If your ride has not arrived exactly at your requested pick-up time, please wait 20 minutes before reporting the
ride as being late.
Order Your Paratransit Tickets Through the Mail.
• Each Tickets
booklet is 6 tickets.
One ticket
Order Your Paratransit
Through
theneeded
Mailto ride.
• Limit of 5 booklets per order.
• Each booklet is 6 tickets. One
ticketcheck
needed
• Make
outtotoride.
“Metro Transit”.
• Limit of 5 booklets per order.• FREE shipping. Allow up to 8 days for delivery.
• Make check out to
You can also buy your tickets online at mymetrobus.com/paratix.
“Metro Transit”.
• FREE shipping. Allow
Paratransit Ticket Order Form
up to 8 days for delivery.
You can also buy
your tickets online at
mymetrobus.com/paratix.
Mail Your Payment
and Completed
Order Form to:
Metro Transit
Metro-by-Mail Order
1245 E. Washington Ave., #201
Madison, WI 53703
Cost
Paratransit Convenience Tickets
$19.50
Shipping & handling
FREE
Quantity
$
TOTAL AMOUNT ENCLOSED
$
Name:
Address:
City:
Phone:
Check On Your Order
Total
State:
Zip:
Need Someone to Meet You?
If you can’t be left alone at your destination,
let us know an attendant must be available
when the driver drops you off. Your attendant must be present and ready when the
driver arrives.
If an attendant is not present, drivers will
need to bring you along on their route until
another drop-off can be scheduled. Let your
attendant know that they need to be ready
to meet you when you arrive even if you
arrive sooner than expected.
If you can’t be left alone at your
destination:
• Call (608) 266-4466 at least one day
before your ride.
• All of your rides will be marked as “leave attended” on your driver’s schedule.
• Drivers will ask a responsible person to receive you.
• Drivers are not able to go into buildings
to find your caregiver.
Make Cool Choices Help Madi­son Win a
$5 Mil­lion Energy Prize!
This fall, Mayor Paul Soglin and Green
Madison will launch a city-wide Cool
Choices game which challenges residents
to help conserve energy.
By participating in this game, you’ll save
money, conserve the environment and also
help the City of Madison compete for
a $5 million energy prize to use toward
future sustainability efforts.
Registration begins Tuesday,
September 8. For more information,
visit coolchoices.com.
Badger Cab Added as
Service Provider
Address and Phone
Number Changes
Badger Cab has joined Abby Vans, Transit
Solutions and Badger Bus as a contracted service provider. In addition to Metro
Transit vans, look for these vehicles when
waiting for your paratransit ride.
Call (608) 266-4466 and let us know about
any address or phone number changes.
Make sure to call at least one day in
advance to confirm we have the correct
pick-up location for your ride.
Stay Informed!
Get the latest information about paratransit service
by signing up for Paratransit Rider Alerts.
Sign up at mymetrobus.com/alert
Metro Customer Service Hours
Weekdays: 6:15 AM - 6:00 PM
Saturdays: 8:00 AM - 4:30 PM
Sundays & Holidays: 9:00 AM - 4:30 PM
Metro Phone Numbers
Customer Service Center: 266-4466
Administration Offices: 266-4904
Lost & Found­­: 266-4904
Weekday Cancellations: 266-4466
After Hours Cancellations: 267-1107
Cancellation note: If calling before or after
hours of operation, please leave a message on the cancellation line, then call the
provider (see list right). This will ensure
that you do not get a no-show and that all
providers will be contacted.
After-Hours Emergency Numbers
To check on your ride after 6PM:
If your ride is with...
Abby Vans, call 1-800-236-8438
If your ride is with...
Badger Bus, call 310-4895
If your ride is with...
Metro Paratransit, call 444-7011
If your ride is with...
Badger Cab, call 256-5566
Please do not call these numbers for
schedule information or about nextday rides.
Interpreter service is available for all
calls to the Metro.