PAC32-R-189(vi) B 24/11/2016
Appendix 2: SWAO Tables
Statistical Tables (attached for information)
1. Performance of SWAO 2015 v 2014
2. SWAO Appeals Workflow Chart 2015 v 2014
3. Appeals Processing Times by scheme 1 January 2014 -31December 2014
4. Appeals Processing Times by scheme 1 January 2015 -31December 2015
5. Appeals Processing Times by scheme 1 January 2016 – 30 September 2016
1. Performance of SWAO 2015 v 2014
2014
2015
%Change
On hands 1st Jan
14,770
9,628
-35%
Received
26,069
24,475
-6%
Total workload
40,839
34,103
-16%
AO decision 24,081
18,913
-21%
Revised decision 5,306
5,200
-2%
Withdrawn 1,824
1,293
-29%
Finalised
Total decisions
31,211
25,406
-19%
On hands 31st Dec
9,628
8,697
-10%
Oral Hearing 28.6
25.5
-11%
Summary Decision 21.1
18.1
-14%
Revised decision 26.7
21.2
-21%
20.9
-14%
Processing times
Average processing time
24.2
2. SW Appeals Workflow Chart 2015
(Corresponding figures for 2014 are in brackets)
On Hands
1.1.2015
Received
On Hands
1.1.2016
Finalised
9,628
plus
less
24,475
(Corresponding
figures for 2011 are in brackets)
(14,770)
equals
25,406
(26,069)
8,697
(9,628)
(31,211)
Trends
SWA
Down 26.4%
Invalidity Pen
Down 27.8%
Domiciliary Care Allowance
Down 3.3%
Disability Allowance
Up 15.9%
Jobseekers Allce (Paymts)
Down 21.2%
Illness Benefit
Down 1.9%
Carers Allowance
Up 9.7%
Jobseekers Allce (Means)
Down 17.9%
Family Income Supplement
Up 3.0%
AO Decisions
18,913 (74.4%)
Revised Decisions
5,200 (20.5%)
Withdrawn
1,293 (5.1%)
[24,081 (77.2%)]
[1,824 (5.8%)]
[5,306 (17.0%)]
Orals
6,886 (36.4%)
Summary
12,027 (63.6%)
[7,523 (31.2%)]
[16,558 (68.8%)]
Favourable
Unfavourable
Favourable
Unfavourable
4,444 (64.5%)
2,442 (35.5%)
5,302 (44.1%)
6,725 (55.9%)
[4,868 (64.7%)]
[2,655 (35.3%)]
[7,462 (45.1%)]
[9,096 (54.9%)]
Overall
Outcomes
Favourable
Unfavourable
Withdrawn
25,406
14,946 (58.8%)
9,167 (36.1%)
1,293 (5.1%)
[17,636 (56.5%)]
[11,751 (37.7%)]
(31,211)
=
+
+
[1,824 (5.8%)]
3.
Appeals processing times by scheme 01/01/2014 – 31/12/14
Average processing times
(weeks)
Summary Decisions
Average processing
times (weeks)
Oral Hearings
Adoptive Benefit
17.1
-
Blind Pension
20.5
24.9
Carers Allowance
30.1
34.4
Carers Benefit
22.9
23.1
Child Benefit
23.8
32.9
Disability Allowance
20.8
26.7
Illness Benefit
29.5
34.8
Domiciliary Care Allowance
22.6
29.1
-
64.7
Deserted Wives Benefit
Deserted Wives Allowance
-
41.8
Farm Assist
23.2
28.3
Bereavement Grant
25.6
31.9
Family Income Supplement
26.0
32.6
Invalidity Pension
25.9
31.2
Liable Relatives
21.5
33.2
One Parent Family Payment
24.4
33.5
Maternity Benefit
22.4
44.7
Partial Capacity Benefit
48.5
48.5
State Pension (Contributory)
25.2
41.9
State Pension (Non-Cont.)
20.3
29.4
State Pension (Transition)
27.0
35.1
Occupational Injury Benefit
33.6
33.7
Disablement Pension
23.6
30.6
-
53.9
Incapacity Supplement
21.5
59.6
Guardian's Payment (Con)
25.9
24.9
Guardian's Payment (Non-con)
19.7
30.3
Pre-Retirement Allowance
17.3
-
Jobseeker's Allowance (Means)
18.1
27.5
Jobseeker's Allowance
16.2
21.1
JA/JB Fraud Control
12.1
-
Jobseeker's Benefit
16.7
21.1
Treatment Benefit
20.8
-
Respite Care Grant
24.9
27.1
Insurability of Employment
45.0
62.3
Supplementary Welfare Allowance
14.4
22.1
Survivor's Pension (Con)
20.2
32.5
Survivor's Pension (Non-Con)
24.7
24.6
Widowed Parent Grant
All Appeals
22.2
21.1
28.6
Occupational Injury Benefit (Medical)
4.
Appeals processing times by scheme 01/01/2015 – 31/12/2015
Average processing times (weeks)
Summary Decisions
Blind Pension
Carers Allowance
21.1
20.6
Average processing
times (weeks)
Oral Hearings
30.7
25.9
Carers Benefit
19.7
21.8
Child Benefit
24.8
34.7
Disability Allowance
15.8
21.4
Illness Benefit
26.3
33.1
Partial Capacity Benefit
25.7
43.4
Domiciliary Care Allowance
21.7
28.7
Deserted Wives Benefit
19.7
26.2
-
16.2
Farm Assist
21.0
28.6
Bereavement Grant
65.7
26.0
Deserted Wives Allowance
Death Benefit (Pension)
-
22.6
Family Income Supplement
19.4
27.7
Invalidity Pension
26.2
28.4
Liable Relatives
22.8
31.2
Maternity Benefit
22.6
17.5
One Parent Family Payment
22.9
33.9
State Pension (Contributory)
26.0
46.0
State Pension (Non-Contributory)
20.4
30.8
State Pension (Transition)
80.1
53.4
Occupational Injury Benefit
20.3
35.0
Disablement Pension
23.7
35.3
Incapacity Supplement
41.2
51.5
Guardian's Payment (Con)
18.2
27.5
Guardian's Payment (Non-Con)
18.7
31.0
Jobseeker's Allowance (Means)
15.8
26.0
Jobseeker's Allowance
15.2
21.9
JA/JB Fraud Control
-
46.1
BTW Family Dividend
14.1
-
Jobseeker's Transitional
12.9
21.3
Recoverable Benefits & Assistance
21.0
30.3
Jobseeker's Benefit
14.3
21.2
Pre-Retirement Allowance
15.0
-
Treatment Benefit
17.9
-
Respite Care Grant
Insurability of Employment
21.2
47.6
23.6
69.4
Supplementary Welfare Allowance
13.1
23.5
Survivor's Pension (Con)
24.1
46.6
Survivor's Pension (Non-con)
23.7
38.3
Widows Parent Grant
18.4
-
All appeals
18.1
25.5
5.
Appeal processing times by scheme 01/01/2016 – 30/09/2016
Average processing times
(weeks)
Summary Decisions
Average processing
times (weeks)
Oral Hearings
Blind Pension
18.5
33.8
Carers Allowance
18.2
22.2
Carers Benefit
17.2
21.9
Child Benefit
23.2
41.1
Disability Allowance
15.0
20.4
Illness Benefit
28.4
34.0
Partial Capacity Benefit
27.9
32.2
Domiciliary Care Allowance
24.0
29.9
Deserted Wives Benefit
8.9
37.6
Farm Assist
19.8
22.7
Bereavement Grant
14.7
-
Liable Relatives
14.8
-
Family Income Supplement
17.5
24.1
Invalidity Pension
23.8
29.8
Maternity Benefit
18.7
22.6
One Parent Family Payment
21.7
33.0
State Pension (Contributory)
25.8
44.3
State Pension (Non-Contributory)
23.3
32.9
State Pension (Transition)
67.7
40.5
Occupational Injury Benefit
23.6
30.2
Disablement Pension
21.6
27.5
Incapacity Supplement
27.7
53.8
Guardian's Payment (Con)
16.2
23.4
Guardian's Payment (Non-Con)
18.4
21.9
Jobseeker's Allowance (Means)
16.6
25.3
Jobseeker's Allowance
15.9
20.2
BTW Family Dividend
21.8
-
Jobseeker's Transitional
21.4
26.4
Recoverable Benefits & Assistance
33.2
29.2
Jobseeker's Benefit
15.3
23.7
Treatment Benefit
18.6
-
Carer’s Support Grant *
Insurability of Employment
17.0
37.9
24.4
88.9
Supplementary Welfare Allowance
14.7
25.4
Survivor's Pension (Con)
17.0
28.8
Survivor's Pension (Non-con)
18.0
26.1
Widows Parent Grant
23.0
63.8
All Appeals
17.7
24.3
* Previously called Respite Care Grant