January 2007
INTERNATIONAL/TELEGRAPH CORRIDOR
RAPID BUS STUDY – PHASE II
Submitted by:
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Table of Contents
PAGE
CHAPTER 1. INTRODUCTION ................................................................................................1-1
CHAPTER 2. RIDERSHIP AND RUNNING TIME OVERVIEW ..........................................................2-1
Methodology................................................................................................................2-1
Service Changes ...........................................................................................................2-1
Corridor Ridership........................................................................................................2-2
Running Times .............................................................................................................2-3
Summary......................................................................................................................2-5
Route-by-Route Summary .............................................................................................2-6
CHAPTER 3. 82-INTERNATIONAL AND 82L–INTERNATIONAL LIMITED ON-BOARD SURVEY ..........3-1
Trip Behavior ...............................................................................................................3-7
Passenger Profile ........................................................................................................3-14
Passenger Profile ........................................................................................................3-15
Table of Figures
PAGE
Figure 2-1
Figure 2-2
Figure 2-3
Figure 2-4
Figure 2-5
Figure 2-6
Figure 2-7
Figure 2-8
Figure 2-9
Figure 2-10
Figure 2-11
Figure 2-12
Figure 2-13
Figure 2-14
Figure 2-15
Figure 2-16
Figure 2-17
Figure 2-18
Figure 2-19
Figure 2-20
Ridership Results Phases One and Two ........................................................2-2
Segmented Ridership Survey Results ............................................................2-3
Running Times on Specific Segments of Routes 82 and 82 L ......................2-4
Running Time Analysis: Routes 40/40L and 43.............................................2-4
Spring 2006 Ridership ..................................................................................2-6
40L Telegraph Limited Northbound Daily Boardings (April/May 2006) ........2-8
40L Telegraph Limited Northbound Actual vs. Scheduled Run Time ............2-9
40L Telegraph Limited Southbound Daily Boardings (April/May 2006) ......2-11
40L Telegraph Limited Southbound Actual vs. Scheduled Run Time .........2-12
43 Shattuck Northbound Daily Boardings (April/May 2006) .......................2-14
43 Shattuck Northbound Actual vs. Scheduled Run Time...........................2-15
43 Shattuck Southbound Daily Boardings (April/May 2006) .......................2-17
43 Shattuck Southbound Actual vs. Scheduled Run Time ...........................2-18
82 International Eastbound Daily Boardings (April/May 2006)....................2-20
82 International Eastbound Actual vs. Scheduled Run Time .......................2-21
82 International Westbound Daily Boardings (April/May 2006)..................2-23
82 International Westbound Actual vs. Scheduled Run Time .....................2-24
82L International Limited Eastbound Daily Boardings (April/May 2006) .....2-26
82L International Limited Eastbound Actual vs. Scheduled Run Time .........2-27
82L International Limited Westbound Daily Boardings (April/May 2006) ...2-29
Page i • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Table of Figures
(continued)
PAGE
Figure 2-21 82L International Limited Westbound Actual vs. Scheduled Run Time .......2-30
Figure 3-1 Survey Distribution.......................................................................................3-1
Figure 3-2 Mode Used Before 82L-International Limited ...............................................3-2
Figure 3-3 Has Your Travel Time Changed with the Improved 82L? ..............................3-3
Figure 3-4 Has Your Travel Time Changed with Route 82? ...........................................3-4
Figure 3-5 Overall Service Satisfaction (82 and 82L)......................................................3-5
Figure 3-6 Reasons for Riding the Bus ...........................................................................3-7
Figure 3-7 What is the Main Purpose of Your Trip Today?.............................................3-8
Figure 3-8 Top 5 Weekday Trip Origins – 82 ................................................................3-9
Figure 3-9 Top 5 Weekday Trip Origins – 82L ..............................................................3-9
Figure 3-10 Top 5 Weekday Trip Destinations - 82 .......................................................3-10
Figure 3-11 Top 5 Weekday Trip Destinations – 82L ....................................................3-10
Figure 3-12 How Did You Get to the Bus Stop for this Bus Today?................................3-11
Figure 3-13 How Will You Get From the Bus Stop to Your Destination Today?.............3-12
Figure 3-14 How Did You Find Out About the Improved 82L? .....................................3-13
Figure 3-15 How Did You Pay for your Fare on this Bus?..............................................3-14
Figure 3-16 How Often Do You Ride the 82 or 82L per Week? ....................................3-15
Figure 3-17 How Long Have You Been Using AC Transit? ............................................3-16
Figure 3-18 Age of Respondents....................................................................................3-17
Figure 3-19 Ethnic Origin..............................................................................................3-18
Figure 3-20 Gender of Respondents ..............................................................................3-19
Figure 3-21 How Many Motor Vehicles Are Available in Your Household? .................3-20
Figure 3-22 Total Annual Household Income.................................................................3-21
APPENDIX A
APPENDIX B
APPENDIX C
Page ii • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Chapter 1. Introduction
AC Transit is planning to implement Rapid Bus Service (RBS) on one of the busiest
corridors in its system, the International Boulevard/Telegraph Avenue Corridor, which
runs from downtown Berkeley to the Hayward BART Station. The Rapid Bus Service
focuses on improving operating speeds and running times, and providing an overall
better service quality.
Key features of Rapid Bus Service include: headway based schedules, increased bus
stop spacing, far-side bus stops, bus branding, traffic signal coordination and signal
priority, and other ITS features.
AC Transit enlisted Nelson\Nygaard to complete a three-phase data collection effort
and system performance overview for the routes serving the Corridor (the 40, 40L, 43,
82, and 82L lines). Phase One of the project was completed in May 2005 by
conducting a ridecheck and submitting a summary analysis report of bus operations in
the Corridor before any Rapid Bus features were implemented. Ridechecks were
completed on the Corridor bus lines in order to secure information on schedule
adherence, ride times, and ridership impacts that will be used to evaluate the
effectiveness of the Rapid Bus Service and provide assistance in future planning efforts.
This report summarizes the ridecheck and service data gathered from Phase Two of the
project, which was conducted during the Spring of 2006.
Page 1-1 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Page 1-2 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Chapter 2. Ridership and Running
Time Overview
Methodology
AC Transit staff provided Nelson\Nygaard with Automatic Passenger Counter (APC) data
from Spring 20061 for Routes 40, 40L, 43, 82, and 82L. Passenger boarding and alighting
activity and trip duration were analyzed using the data. Where APC data was not available
or was incomplete, Nelson\Nygaard used ridecheck data from the Spring 2006 ridecheck,
which was conducted during the weeks of April 24th and May 1st, 2006.
For the ridecheck data, temporary surveyors under Nelson\Nygaard supervision rode
almost every weekday run on Routes 40, 40L, 43, 82, and 82L2. Surveys were conducted
between 6:00 a.m. and 7:00 p.m. on Tuesdays, Wednesdays, and Thursdays of the twoweek period. On every trip, the temporary surveyors counted every passenger who got on
and off the bus at each stop, as well as the continuing passenger load. They also noted the
arrival and departure times at key stops. In addition, an on-board survey was distributed to
passengers on the 82 and 82L during the ridecheck.
APC and ridecheck data were analyzed along the entire length of routes 82 and 82L, but
only along specific segments of routes 40, 40L, and 43. On the 40 and 40L, ridecheck and
APC data were analyzed for the segments from 1st Avenue and International Boulevard to
Center Street and Shattuck Avenue, and on Route 43 from 1st Avenue and International
Boulevard to Telegraph Avenue and 44th Street. Only these segments were analyzed since
the full AC Transit rapid bus line will be limited to these corridors.
Service Changes
Between the Phase One ridecheck in May 2005 and Phase Two ridecheck in April 2006,
service changes occurred on Routes 82 and 82L as part of the staged implementation of the
Rapid Bus Service.
For Phase Two, the 82L no longer provided service to the Hayward BART station. AC
Transit terminated the 82L service at Bayfair BART and extended the regular 82 to serve the
Hayward BART Station all day. Headways were improved on the 82L from every 12 to 15
minutes to every 10 minutes and the number of bus stops was decreased by over half to a
total of 24.
1
2
The APC data was collected on routes from March to May 2006.
A small amount of ridecheck data (less than ten percent) was collected by AC Transit staff.
Page 2-1 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Corridor Ridership
Ridership along the International/Telegraph Corridor has decreased slightly overall since
May 2005. When comparing the Spring 2005 ridecheck data to the Spring 2006 APC data,
the results show a 4% drop in ridership along the entire corridor. All of the routes in the
corridor suffered ridership losses except the Route 82 which experienced a 6% increase in
boardings.
Boardings along Telegraph Avenue (40/40L and 43) decreased by 9% from 2005 to 2006
while the International Boulevard (82 and 82L) portion of the corridor experienced a 2%
decline. The most significant decrease in boardings occurred on the Route 40/40L (13%)
and Route 82L (10%).
The drop in ridership on the 82L may be due to the shortened route and the large
reduction in bus stop locations that were implemented between the two ridechecks.
Furthermore, these changes were made without a comprehensive marketing campaign
introducing the service updates to passengers. The regular 82 bus line performed better in
2006 with boardings increasing 6%. The increase on the regular 82 could be due to
passengers shifting from the 82L to the 82 for the extended service past Bayfair BART and
confusion about the consolidation of stops on the 82L.
Figure 2-1
Ridership Results Phases One and Two
Spring 2005 Ridecheck Results3
Daily Boardings
Route # Northbound Southbound
Total
40/40L
1,832
2,938
4,770
43
934
1,260
2,194
Subtotal
2,766
4,198
6,964
Route # Eastbound Westbound
Total
82
4,313
3,999
8,312
82L
4,205
4,513
8,718
Subtotal
8,518
8,512
17,030
TOTAL
11,284
12,710
23,994
Spring 2006 APC and Ridecheck Results
Daily Boardings
Northbound
Southbound
Total
1,625
2,522
4,147
917
1,241
2,158
2,542
3,763
6,305
Eastbound
Westbound
Total
3,491
5,290
8,781
4,171
3,709
7,880
7,662
8,999 16,661
10,204
12,762 22,966
% Change
-13%
-2%
-9%
% Change
6%
-10%
-2%
-4%
Since changes have occurred to both the 82 and 82L, further analysis was performed to
compare boardings on similar route segments. On the 82 bus line, passenger boardings
have actually dropped 18% when looking only at boardings from 11th and Jefferson Streets
to the San Leandro BART Station (See Figure 2-3). This suggests that the overall ridership
increase is due to passengers boarding between the San Leandro and Hayward BART
Stations.
3
The Spring 2005 data is exclusively from the Nelson\Nygaard ridecheck in May 2005 and the Spring 2006 data is
from AC Transit’s APC data and the Nelson\Nygaard ridecheck in Spring 2006.
Page 2-2 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Ridership on the Downtown Oakland to Bayfair BART segment of the 82L route
experienced a 4% increase, which suggests that some riders may be selecting the 82L for
this segment due to faster running time.
Figure 2-2
Route #
82
82L
Segmented Ridership Survey Results
Spring 2005 Ridecheck Results4
Spring 2006 Results
Daily Boardings
Daily Boardings
Route Segment
Northbound Southbound Total Northbound
Downtown Oakland
to San Leandro BART
4,317
3,999
8,316 3,312
Downtown Oakland
to Bayfair BART
3,986
3,577
7,563 4,171
Southbound
Total
% Change
3,503
6,815
-18%
3,709
7,880
4%
Running Times
There have been dramatic changes in the total running time on Routes 82 and 82L over the
past year due to service changes associated with phasing in the rapid bus service. The
local route 82 now provides service to the Hayward BART station while the 82L now only
serves stops from Downtown Oakland to Bayfair BART.
To get a clear picture of changes in running time, similar route segments were analyzed to
determine if running time changes have occurred on the 82 and 82L.
On the regular Route 82 from Downtown Oakland to the San Leandro BART Station
average running time has decreased slightly since last year from 48 minutes to 47 minutes.
The improvements on the 82L, however, have made sizable impacts on travel times. From
Downtown Oakland to the Bayfair BART Station, total running time has improved by 16%.
Before changes were implemented the trip averaged 63 minutes. The improved 82L has a
running time average of 53 minutes with a savings of 10 minutes per trip.
4
The Spring 2005 data is exclusively from the Nelson\Nygaard ridecheck in May 2005 and the Spring 2006 data is
from AC Transit’s APC data.
Page 2-3 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Figure 2-3
Route #
82
82L
Running Times on Specific Segments of
Routes 82 and 82L
Route Segment
Downtown Oakland
to San Leandro
BART
Downtown Oakland
to Bayfair BART
Spring 2005 Ridecheck Results5
Running Times
Northbound Southbound Avg.
Spring 2006 Results
Running Times
Northbound Southbound
Avg.
% Change
0:47
0:49
0:48
0:46
0:49
0:47
-1%
1:04
1:02
1:03
0:53
0:53
0:53
-16%
82L passengers appear to be aware of the decrease in running time. Almost 70% of
passengers surveyed on the 82L said that the improved 82L was faster than the former 82L.
Almost half (44%) of passengers said that the improved 82L was faster by 10 or more
minutes. While these numbers show that passengers are experiencing faster trips, a truly
accurate analysis would require a comparison of their times for specific trips taken by
specific individuals, rather than a comparison based on time savings for the full length of
the run.
Travel times have also improved along the Telegraph Avenue corridor. The 40L
experienced a decrease in average travel time of two minutes (4%). The 43 has improved
on-time performance significantly by 19% with trips averaging 17 minutes along the study
corridor compared to 21 minutes last year.
Figure 2-4
Route #
40/40L
43
Running Time Analysis: Routes 40/40L and 43
Spring 2005 Ridecheck Results6
Running Times
Northbound
Southbound Total
0:38
0:42
0:40
0:23
0:19
0:21
Spring 2006 Results
Running Times
Northbound
Southbound
0:37
0:40
0:17
0:17
Total
0:38
0:17
% Change
-4%
-19%
5
The Spring 2005 data is exclusively from the Nelson\Nygaard ridecheck in May 2005 and the Spring 2006 data is
from AC Transit’s APC data and the Nelson\Nygaard ridecheck in Spring 2006.
6
The Spring 2005 data is exclusively from the Nelson\Nygaard ridecheck in May 2005 and the Spring 2006 data is
from AC Transit’s APC data and the Nelson\Nygaard ridecheck in Spring 2006.
Page 2-4 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Summary
It appears that the service changes to Routes 82 and 82L in June 2005 have caused some
confusion among riders on the International Boulevard corridor. Passengers have migrated
to the regular 82 for its extended service to Hayward BART, which was previously served
by the 82L, and for the consistency of stops on the 82. The bus stop consolidation in June
2005 on the 82L without a strong marketing campaign may have discouraged riders from
using the service. It appears that riders are aware of the time savings on the 82L (see
survey results in Chapter 3). However, they seem to prefer the slower 82 because they are
familiar with the bus stops along the route. The introduction of the Rapid Bus Service in
Spring 2007 with a full scale multi-lingual marketing campaign and a clear bus brand
should encourage more riders to use the improved service.
Page 2-5 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route-by-Route Summary
This section presents the highlights of the APC and ridership analysis for each of the four
lines serving the International/Telegraph Corridor, in both directions of travel.
Figure 2-5
Route #
40/40L
43
Subtotal
Route #
82
82L
Subtotal
TOTAL
Spring 2006 Ridership
Daily Boardings
Northbound
Southbound
1,625
2,522
917
1,241
2,542
3,763
Eastbound
Westbound
3,491
5,290
4,171
3,709
7,662
8,999
10,204
12,762
Total
4,147
2,158
6,305
Total
8,781
7,880
16,661
22,966
Route 40 - Telegraph
The Route 40 has been combined with the 40L results. The bus stops are the same for the
segment of the routes being studied for this project.
Route 40/40L – Telegraph Limited
Northbound
Figure 2-6 shows that boarding and alighting activity was generally consistent throughout
the day with approximately 30 to 40 boardings per trip in the study area between 6:30 AM
and 4:30 PM.
The heaviest daily boarding totals occurred at Broadway and 14th Street (230 passengers),
Telegraph Avenue and 40th Street (138 passengers), and Bancroft and Telegraph Avenue
(83 passengers).7
Heaviest alighting totals occurred at Center and Shattuck (503 passengers), 12th Street and
Franklin (343 passengers), and Telegraph and Durant Avenues (237 passengers).
The maximum passenger load occurred when the route entered the study area between
International Boulevard and 1st Avenue and Downtown Oakland, with almost 100
passengers on board.
7
The stop level boarding data is available in Appendix B.
Page 2-6 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Run times diverted from the schedule throughout the day but in general most trips traveled
faster than their scheduled trip time.
Trips during the midday ran the earliest
(see Figure 2-7).
Page 2-7 • Nelson\Nygaard Consulting Associates
Total Boardings
12:23 PM
11:38 AM
10:53 AM
Trip Start Time
3:22 PM
2:38 PM
1:53 PM
1:08 PM
10:08 AM
9:23 AM
8:38 AM
7:54 AM
7:12 AM
6:25 AM
5:46 AM
5:01 AM
TOTAL ONS
Page 2-8 • Nelson\Nygaard Consulting Associates
*APC data not included for the 6:10 a.m., 7:23 a.m., 9:38 a.m., 10:53 a.m., 11:08 a.m., 1:23 p.m., 2:38 p.m., 2:53 p.m., and 5:23 p.m. trips.
Spring 2006 ridecheck data used instead.
0
20
40
60
80
100
120
140
160
180
40L Telegraph Limited Northbound Daily Boardings (April/May 2006)
4:08 PM
Figure 2-6
4:53 PM
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
5:40 PM
0:00
0:07
0:14
0:21
0:28
0:36
0:43
0:50
11:53 AM
11:08 AM
10:23 AM
9:38 AM
Actual Time
2:08 PM
1:23 PM
12:38 PM
Scheduled Time
Trip Start Time
4:23 PM
3:38 PM
2:53 PM
8:53 AM
8:09 AM
7:23 AM
6:40 AM
6:01 AM
5:17 AM
Page 2-9 • Nelson\Nygaard Consulting Associates
*APC data not included for the 6:10 a.m., 7:23 a.m., 9:38 a.m., 10:53 a.m., 11:08 a.m., 1:23 p.m., 2:38 p.m., 2:53 p.m., and 5:23 p.m. trips. Spring 2006 ridecheck data used instead.
**APC data incomplete for the 4:23 p.m. trip. Spring 2006 ridecheck data used in missing segments.
Total Trip Duration
0:57
5:08 PM
Figure 2-7 40L Telegraph Limited Northbound Actual vs. Scheduled Run Time
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
5:55 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 40L – Telegraph Limited
Southbound
Boarding activity gradually rose during the day reaching its peak between 3:00 PM
and 4:30 PM before tapering off. Figure 2-8 shows boarding activity.
Heaviest daily boarding totals occurred at Shattuck Avenue and Allston Way (313
passengers), Broadway and 14th Street (297 passengers), and Center Street and
Shattuck Avenue (156 passengers).
The most passenger alightings occurred at Broadway and 14th Street (257
passengers), Telegraph and 40th Street (117 passengers), and Durant Avenue and
Dana Street (94 passengers).
The heaviest passenger loads once again occurred on Telegraph Avenue between
58th and 34th Streets with 71 passengers on board.
Similar to the northbound 40L, the southbound trip times fluctuated but stayed
closer to the scheduled trip time than the northbound 40L. (see Figure 2-9).
Page 2-10 • Nelson\Nygaard Consulting Associates
Total Boardings
12:49 PM
12:04 PM
11:19 AM
Trip Start Time
3:48 PM
3:03 PM
2:19 PM
1:34 PM
10:34 AM
9:49 AM
9:04 AM
8:19 AM
7:38 AM
6:53 AM
6:11 AM
TOTAL ONS
Page 2-11 • Nelson\Nygaard Consulting Associates
*APC data not included for the 7:49 a.m., 9:04 a.m., 9:19 a.m., 11:34 a.m., 12:49 p.m., 1:04 p.m., and 4:48 p.m. trips.
APC data incomplete for the 3:18 p.m., 4:33 p.m., and 6:21 p.m. trips. Spring 2006 ridecheck data used instead.
**4:33 p.m. trip adjusted by time of day ridership.
0
20
40
60
80
100
120
140
160
180
40L Telegraph Limited Southbound Daily Boardings (April/May 2006)
4:33 PM
Figure 2-8
5:18 PM
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
6:06 PM
Total Trip Duration
1:04 PM
12:34 PM
12:04 PM
11:34 AM
11:04 AM
10:34 AM
Actual Time
3:03 PM
2:33 PM
2:04 PM
1:34 PM
Scheduled Time
Trip Start Time
5:03 PM
4:33 PM
4:03 PM
3:33 PM
10:04 AM
9:34 AM
9:04 AM
8:34 AM
8:04 AM
7:38 AM
6:43 AM
6:11 AM
Page 2-12 • Nelson\Nygaard Consulting Associates
*APC data not included for the 7:49 a.m., 9:04 a.m., 9:19 a.m., 11:34 a.m., 12:49 p.m., 1:04 p.m., and 4:48 p.m. trips. Spring 2006 ridecheck data used instead.
**APC data incomplete for the 3:18 p.m., 4:33 p.m., and 6:21 p.m. trips. Spring 2006 ridecheck data used to in missing segments.
***4:33 p.m. trip adjusted by time of day duration.
0:00
0:07
0:14
0:21
0:28
0:36
0:43
0:50
0:57
40L Telegraph Limited Southbound Actual vs. Scheduled Run Time
5:36 PM
Figure 2-9
6:06 PM
AC TRANSIT
7:08 AM
International/Telegraph Corridor Rapid Bus Study • Phase II
6:39 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 43 - Shattuck
Northbound
Boarding activity was generally consistent throughout the day with slight peaks
around 11:00 AM and 2:00 PM. (see Figure 2-10).
The heaviest daily boardings occurred at Broadway and 14th Street (192 passengers),
Telegraph Avenue and 40th Street (110 passengers), and 12th and Franklin Steets (84
passengers).
The most passenger alightings occurred at 12th and Franklin Streets (206 passengers),
14th Street and Broadway (138 passengers), and Telegraph Avenue and 40th Street
(84 passengers).
The northbound 43 had its maximum passenger load when it entered the study
corridor at 1st Avenue and E. 14th Street to Downtown Oakland with approximately
60 passengers.
Figure 2-11 shows that a large number of trips from 1st Avenue and International
Boulevard to Telegraph Avenue and 43rd Street were completed in a shorter amount
of time than the schedule allotted.
Page 2-13 • Nelson\Nygaard Consulting Associates
Total Boardings
12:23 PM
11:38 AM
10:53 AM
Trip Start Time
4:07 PM
3:23 PM
2:38 PM
1:53 PM
1:08 PM
10:08 AM
9:23 AM
8:38 AM
7:53 AM
7:08 AM
6:25 AM
5:42 AM
TOTAL ONS
Page 2-14 • Nelson\Nygaard Consulting Associates
*APC data not included for the 11:38 a.m. and 3:23 p.m. trips. APC data incomplete for the 10:53 a.m. trip. Spring 2006 ridecheck data used instead.
0
20
40
60
80
100
120
140
160
180
4:52 PM
Figure 2-10 43 Shattuck Northbound Daily Boardings (April/May 2006)
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
5:41 PM
Total Trip Duration
12:38 PM
12:08 PM
11:38 AM
11:08 AM
10:38 AM
10:08 AM
Scheduled Time
Trip Start Time
2:08 PM
1:38 PM
5:41 PM
5:09 PM
4:37 PM
4:07 PM
3:37 PM
Page 2-15 • Nelson\Nygaard Consulting Associates
Actual Time
1:08 PM
9:38 AM
9:08 AM
8:38 AM
8:08 AM
7:36 AM
7:08 AM
6:40 AM
5:42 AM
*APC data not included for the 11:38 a.m. and 3:23 p.m. trips. Spring 2006 ridecheck data used instead.
** APC data incomplete for the 10:53 a.m. trip. Spring 2006 ridecheck data used in missing segments.
0:00
0:02
0:05
0:08
0:11
0:14
0:17
0:20
0:23
43 Shattuck Northbound Actual vs. Scheduled Run Time
2:38 PM
Figure 2-11
3:08 PM
AC TRANSIT
6:12 AM
International/Telegraph Corridor Rapid Bus Study • Phase II
6:11 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 43 - Shattuck
Southbound
Boarding activity was generally consistent throughout the day. Boarding activity peaked
between 2:00 PM and 4:00 PM (see Figure 2-12). Boarding activity also increased slightly
as the day progressed.
The most boardings occurred at Broadway and 14th Street (302 passengers), 11th and
Franklin Streets (124 passengers), and 11th and Harrison Streets (104 passengers).
The heaviest passenger alightings took place at Broadway and 14th Street (212 passengers),
Telegraph Avenue and 40th Street (101 passengers), and 11th and Franklin Streets (65
passengers).
The passenger load gradually increased along the route as it traveled southbound with the
maximum number of passengers on board peaking at International Boulevard and 1st
Avenue.
Figure 2-13 shows that the 43 Southbound trip generally took longer to travel along the
study corridor than the amount of time the schedule allotted. Trips during the morning
peak time and after 5:00 PM were able to complete the trip faster than scheduled.
Page 2-16 • Nelson\Nygaard Consulting Associates
Total Boardings
12:28 PM
11:29 AM
10:57 AM
Trip Start Time
3:28 PM
2:29 PM
1:58 PM
12:59 PM
9:57 AM
9:27 AM
8:28 AM
7:59 AM
7:00 AM
6:32 AM
5:49 AM
*APC data not included for the 9:58 a.m., 1:28 p.m., and 5:02 p.m. trips. Spring 2006 ridecheck data used instead.
0
20
40
60
80
100
120
140
160
180
3:58 PM
TOTAL ONS
Page 2-17 • Nelson\Nygaard Consulting Associates
5:02 PM
Figure 2-12 43 Shattuck Southbound Daily Boardings (April/May 2006)
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
5:32 PM
Total Trip Duration
11:59 AM
11:29 AM
10:58 AM
10:28 AM
9:57 AM
Actual Time
1:59 PM
1:29 PM
12:59 PM
12:29 PM
Scheduled Time
Trip Start Time
2:58 PM
2:29 PM
9:28 AM
8:58 AM
8:28 AM
8:00 AM
7:30 AM
7:00 AM
6:10 AM
5:49 AM
*APC data not included for the 9:58 a.m., 1:28 p.m., and 5:02 p.m. trips. Spring 2006 ridecheck data used instead.
0:00
0:02
0:05
0:08
0:11
0:14
0:17
0:20
0:23
43 Shattuck Southbound Actual vs. Scheduled Run Time
3:58 PM
3:28 PM
Page 2-18 • Nelson\Nygaard Consulting Associates
4:32 PM
Figure 2-13
5:02 PM
AC TRANSIT
6:33 AM
International/Telegraph Corridor Rapid Bus Study • Phase II
5:32 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 82 - International
Eastbound
Boarding activity was fairly consistent in the morning with small peaks at 7:00 a.m. and
8:30 a.m. Boardings increased in the afternoon, peaking between 2:00 and 3:00 p.m.
Boarding activity is presented in Figure 2-14.
The heaviest boarding activity occurred at 11th and Harrison Streets (322 passengers),
Bayfair BART (240 passengers), and E. 14th Street and 38th Avenue (207 passengers). The
top three boarding locations are all at or near a BART station.
The most passenger alightings occurred at Hayward BART (353 passengers), Davis and
Hays Streets (177 passengers), and Bayfair BART (160 passengers).
The maximum passenger load occurred on International Boulevard between 21st Avenue
and Fruitvale Avenue with loads exceeding 70 passengers. The maximum load decreased
gradually as the route progressed along International Boulevard.
The 82 eastbound trips did not run longer than scheduled in general. Most trips were able
to remain on schedule or were able to complete the run in less than the scheduled time.
Detailed information of schedule adherence per trip is shown in Figure 2-15.
Page 2-19 • Nelson\Nygaard Consulting Associates
Total Boardings
12:18 PM
11:33 AM
10:48 AM
Trip Start Time
4:46 PM
4:01 PM
3:16 PM
2:33 PM
1:48 PM
1:03 PM
10:03 AM
9:18 AM
8:33 AM
7:48 AM
7:03 AM
6:20 AM
5:42 AM
4:59 AM
TOTAL ONS
Page 2-20 • Nelson\Nygaard Consulting Associates
*APC data not included for the 4:59 a.m., 7:48 a.m., 11:03 a.m., 11:48 a.m., 2:18 p.m., 3:01 p.m., 4:16 p.m., 5:31 p.m., and 6:37 p.m. trips. Spring 2006 ridecheck data used instead.
**APC data incomplete for the 5:57 a.m., 6:35 a.m., 6:50 a.m., 7:33 a.m., 9:48 a.m., 10:03 a.m., 10:18 a.m., 10:33 a.m., 10:48 a.m., 12:18 p.m., 1:03 p.m., 1:18 p.m., 1:48 p.m., 2:03 p.m.,
2:33 p.m., 3:16 p.m., and 5:16 p.m trips. Spring 2006 ridecheck data used in missing segments.
***5:46 p.m. and 6:22 p.m. trips adjusted by time of day duration.
0
20
40
60
80
100
120
140
160
180
5:31 PM
Figure 2-14 82 International Eastbound Daily Boardings (April/May 2006)
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
6:22 PM
Total Trip Duration
12:18 PM
11:33 AM
10:48 AM
10:03 AM
Actual Time
2:33 PM
1:48 PM
1:03 PM
Scheduled Time
Trip Start Time
4:01 PM
3:16 PM
9:18 AM
8:33 AM
7:48 AM
7:03 AM
5:42 AM
4:59 AM
Page 2-21 • Nelson\Nygaard Consulting Associates
*APC data not included for the 4:59 a.m., 7:48 a.m., 11:03 a.m., 11:48 a.m., 2:18 p.m., 3:01 p.m., 4:16 p.m., 5:31 p.m., and 6:37 p.m. trips. Spring 2006 ridecheck data used instead.
**APC data incomplete for the 5:57 a.m., 6:35 a.m., 6:50 a.m., 7:33 a.m., 9:48 a.m., 10:03 a.m., 10:18 a.m., 10:33 a.m., 10:48 a.m., 12:18 p.m., 1:03 p.m., 1:18 p.m., 1:48 p.m., 2:03 p.m.,
2:33 p.m., 3:16 p.m. and 5:16 p.m. trips. Spring 2006 ridecheck data used in missing segments.
***5:46 p.m. and 6:22 p.m. trips adjusted by time of day duration.
0:00
0:14
0:28
0:43
0:57
1:12
1:26
1:40
1:55
2:09
82 International Eastbound Actual vs. Scheduled Run Time
4:46 PM
Figure 2-15
5:31 PM
AC TRANSIT
6:20 AM
International/Telegraph Corridor Rapid Bus Study • Phase II
6:22 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 82 - International
Westbound
Boarding activity on the westbound 82 remained high throughout the day. Boardings per
trip remained above 80 passengers on average between 6:00 a.m. and 6:00 p.m. Boarding
activity was highest between 2:00 and 4:00 p.m. Activity is displayed in Figure 2-16.
The heaviest boarding activity occurred at the Hayward BART station (508 passengers),
Davis and Hays Streets (266 passengers), and the San Leandro BART station (161
passengers).
The most passenger alightings took place at 12th Street and Broadway (350 passengers), E.
14th Street and 35th Avenue (305 passengers), and the Bayfair BART station (194
passengers).
The maximum passenger load occurred on International Boulevard between 54th and 38th
Avenues, with over 60 passengers on board.
Unlike eastbound trips, the 82 westbound had significant issues traveling within the
scheduled time. Only three trips managed to stay within the scheduled time and three trips
ran early. Figure 2-17 shows the poor performance of the trips.
Page 2-22 • Nelson\Nygaard Consulting Associates
Total Boardings
0
20
40
60
80
100
120
140
160
180
12:42 PM
11:57 AM
11:12 AM
5:05 PM
4:20 PM
3:35 PM
2:50 PM
2:12 PM
1:27 PM
10:27 AM
9:42 AM
8:57 AM
8:09 AM
7:24 AM
6:39 AM
5:54 AM
5:19 AM
4:34 AM
TOTAL ONS
Page 2-23 • Nelson\Nygaard Consulting Associates
*APC data not included for the 6:09 a.m., 9:27 a.m., 10:12 a.m., 12:42 p.m., 1:27 p.m., 3:50 p.m., and 4:50 p.m. trips. Spring 2006 ridecheck data used instead.
Trip Start Time
5:50 PM
Figure 2-16 82 International Westbound Daily Boardings (April/May 2006)
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
6:45 PM
Total Trip Duration
12:42 PM
11:57 AM
11:12 AM
10:27 AM
9:42 AM
Actual Time
2:50 PM
2:12 PM
1:27 PM
Scheduled Time
Trip Start Time
4:20 PM
3:35 PM
8:57 AM
8:09 AM
7:24 AM
6:39 AM
5:19 AM
4:34 AM
Page 2-24 • Nelson\Nygaard Consulting Associates
*APC data not included for the 6:09 a.m., 9:27 a.m., 10:12 a.m., 12:42 p.m., 1:27 p.m., 3:50 p.m., and 4:50 p.m. trips. Spring 2006 ridecheck data used instead.
**APC data incomplete for the 4:34 a.m., 5:04 a.m., 5:19 a.m., 5:54 a.m., 7:39 a.m., 8:09 a.m., 8:24 a.m., 8:39 a.m., 8:57 a.m., 9:12 a.m., 10:42 a.m., 11:27 a.m., 11:42 a.m., 12:12 p.m.,
12:27 p.m., 12:57 p.m., 1:42 p.m., 1:57 p.m., 3:20 p.m., 3:35 p.m., 4:05 p.m., 4:20 p.m., 4:35 p.m., 5:20 p.m., 6:15 p.m., 6:45 p.m., and 7:00 p.m. trips. Spring 2006 ridecheck data used
to fill in missing data.
0:00
0:14
0:28
0:43
0:57
1:12
1:26
1:40
1:55
2:09
82 International Westbound Actual vs. Scheduled Run Time
5:05 PM
Figure 2-17
5:50 PM
AC TRANSIT
5:54 AM
International/Telegraph Corridor Rapid Bus Study • Phase II
6:45 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 82L - International Limited
Eastbound
Boarding activity increased throughout the day, peaking around 4:00 p.m.
dropped by half at approximately 6:00 p.m. (See Figure 2-18).
Boardings
The highest boarding activity occurred at 11th Street and Broadway (869 passengers), E. 14th
Street and Avenida de la Fuente (588 passengers), and 11th and Jefferson Streets (265
passengers).
The most passenger alightings occurred on the route at the end of the line at the Bayfair
BART Station (719 passengers), E. 14th Street and Avenida de la Fuente (351 passengers),
and E. 14th Street and 98th Avenue (313 passengers).
Passenger loads remained high throughout the route and peaked at approximately 90
passengers between Avenida de la Fuente and Estudillo Avenues on E. 14th Street.
Run times fluctuated throughout the day on the eastbound 82L. Afternoon trips were more
likely to run ahead of schedule than morning trips. The morning trips between 7:00 and
8:00 a.m. strayed the most from the scheduled time (see Figure 2-19).
Page 2-25 • Nelson\Nygaard Consulting Associates
Total Boardings
1:25 PM
12:45 PM
12:05 PM
Trip Start Time
5:25 PM
4:45 PM
4:05 PM
3:25 PM
2:45 PM
2:05 PM
11:25 AM
10:45 AM
10:05 AM
9:25 AM
8:45 AM
8:05 AM
7:25 AM
6:45 AM
6:05 AM
TOTAL ONS
Page 2-26 • Nelson\Nygaard Consulting Associates
*APC data not included for the 6:25 a.m., 7:35 a.m., 8:35 a.m., 9:45 a.m., 10:45 a.m., 11:55 a.m., 12:55 p.m., 2:05 p.m., 3:05 p.m., 4:25 p.m. and 5:35 p.m. trips.
Spring 2006 ridecheck data used instead.
**6:55 p.m. trip adjusted by time of day ridership.
0
20
40
60
80
100
120
140
160
180
6:05 PM
Figure 2-18 82L International Limited Eastbound Daily Boardings (April/May 2006)
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
6:45 PM
Total Trip Duration
1:25 PM
12:45 PM
12:05 PM
11:25 AM
10:45 AM
Actual Time
3:25 PM
2:45 PM
2:05 PM
Scheduled Time
Trip Start Time
4:45 PM
4:05 PM
10:05 AM
9:25 AM
8:45 AM
8:05 AM
6:45 AM
6:05 AM
Page 2-27 • Nelson\Nygaard Consulting Associates
*APC data not included for the 6:25 a.m., 7:35 a.m., 8:35 a.m., 9:45 a.m., 10:45 a.m., 11:55 a.m., 12:55 p.m., 2:05 p.m., 3:05 p.m., 4:25 p.m., and 5:35 p.m. trips.
Spring 2006 ridecheck data used instead.
**6:55 p.m. trip adjusted by time of day duration.
0:00
0:14
0:28
0:43
0:57
1:12
1:26
1:40
82L International Limited Eastbound Actual vs. Scheduled Run Time
5:25 PM
Figure 2-19
6:05 PM
AC TRANSIT
7:25 AM
International/Telegraph Corridor Rapid Bus Study • Phase II
6:45 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Route 82L - International Limited
Westbound
Figure 2-20 shows that daily boardings on the westbound 82L remained relatively
consistent during non-peak times. The largest number of boardings occurred between 6:30
a.m. and 9:00 a.m. A smaller peak occurred in the afternoon between 4:30 and 5:00 p.m.
The heaviest boarding activity occurred at the Bayfair BART Station (497 passengers), E.
14th Street and 73rd Avenue (352 passengers), and E. 14th Street and 98th Avenue (304
passengers).
The most passenger alightings occurred at 12th Street and Broadway (928 passengers), 475
passengers at E. 14th Street and 34th Avenue, and 322 passengers at 11th and Jefferson
Streets.
The peak passenger load occurred on International Boulevard between Seminary Avenue
and High Street, with approximately 90 passengers on board.
The 82L westbound remained close to the scheduled run time or ran earlier than the
scheduled time (see Figure 2-21). Trips ran particularly fast in the early mornings. Only
four afternoon trips experienced significant delays.
Page 2-28 • Nelson\Nygaard Consulting Associates
Total Boardings
1:20 PM
12:40 PM
12:00 PM
Trip Start Time
5:20 PM
4:40 PM
4:00 PM
3:20 PM
2:40 PM
2:00 PM
11:20 AM
10:40 AM
10:00 AM
9:20 AM
8:40 AM
8:00 AM
7:20 AM
6:40 AM
6:00 AM
TOTAL ONS
Page 2-29 • Nelson\Nygaard Consulting Associates
*APC data not included for 6:30 a.m., 7:30 a.m., 8:40 a.m., 9:40 a.m., 10:50 a.m., 11:50 a.m., 1:00 p.m., 2:00 p.m., 3:10 p.m., 4:20 p.m., 5:40 p.m., and 6:50 p.m. trips.
Spring 2006 ridecheck data used instead.
0
20
40
60
80
100
120
140
160
180
6:00 PM
Figure 2-20 82L International Limited Westbound Daily Boardings (April/May 2006)
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
6:40 PM
Total Trip Duration
1:20 PM
12:40 PM
12:00 PM
11:20 AM
10:40 AM
Actual Time
3:20 PM
2:40 PM
2:00 PM
Scheduled Time
Trip Start Time
5:20 PM
4:40 PM
4:00 PM
10:00 AM
9:20 AM
8:40 AM
8:00 AM
7:20 AM
6:40 AM
6:00 AM
Page 2-30 • Nelson\Nygaard Consulting Associates
*APC data not included for 6:30 a.m., 7:30 a.m., 8:40 a.m., 9:40 a.m., 10:50 a.m., 11:50 a.m., 1:00 p.m., 2:00 p.m., 3:10 p.m., 4:20 p.m., 5:40 p.m., and 6:50 p.m. trips.
Spring 2006 ridecheck data used instead.
0:00
0:14
0:28
0:43
0:57
1:12
1:26
1:40
6:00 PM
Figure 2-21 82L International Limited Westbound Actual vs. Scheduled Run Time
AC TRANSIT
International/Telegraph Corridor Rapid Bus Study • Phase II
6:40 PM
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Chapter 3. 82-International and 82L–
International Limited
On-Board Survey
In addition to the ridecheck completed by surveyors on the 82-International and 82LInternational Limited bus routes, surveyors conducted on board surveys of bus riders. A
total of 2,384 surveys were collected on the routes from riders during the weeks of April 24th
and May 1st, 2006. The survey was conducted on weekdays only (Tuesday through
Thursday) and was administered in both English and Spanish. A copy of the survey tool in
English and Spanish is located in Appendix A.
Two different surveys were administered to passengers depending on which bus route they
were riding. Passengers taking the 82-International were asked questions focusing on travel
behavior, travel time changes, and the personal profile of each rider. Passengers riding the
82L were asked the same questions, with additional questions about how they made their
trip before the improved 82L, and how they found out about the 82L.
Figure 3-1
Survey Distribution
82
82L
Total
Eastbound
Westbound
English Spanish English Spanish
481
131
474
160
418
123
475
122
899
254
949
282
Total
1,246
1,138
2,384
Impacts of Improvements to the 82L-International Limited
The survey’s primary goal was to determine if the introduction of improvements to the 82L
has changed passengers’ perception of service along the International Boulevard corridor.
We were particularly interested in riders’ perceptions of how the improved service has
affected travel times and the overall level of service. The results show an overall positive
perception of the improved 82L. As previous chapters of this report have indicated,
however, fewer riders are taking the 82L this year compared with last year.
Mode Used Before the Introduction of the Improved 82L
Almost half (49%) of riders using the improved 82L did not take the bus for the equivalent
trip or did not take the trip before the implementation of the improvements on the 82L (see
Figure 3-2). Of the total surveyed, 21% had made the trip by car, and 14% took BART. Ten
percent (10%) of riders did not make the trip before the improvements to the 82L. These
Page 3-1 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
results indicate that a large number of riders feel that the level of service provided by the
improved 82L is preferable to BART service or taking a car. The shift from the car to the
limited stop bus line is particularly noteworthy given the service improvement goal of
automobile trip reduction.
Figure 3-2
Mode Used Before 82L-International Limited
Other
5%
Did not make
trip
10%
Bus
50%
BART
14%
Car
21%
Page 3-2 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Change in Travel Time
Riders overwhelmingly indicated that travel time has decreased on the improved 82L
compared with their previous trips along this route. Figure 3-3 shows that almost 70% of
passengers noted some improvement in travel time, with 43% responding that travel times
have improved by over 10 minutes. A small percentage (7%) of those surveyed thought that
the improved line actually traveled slower than the previous route.
Figure 3-3
Has Your Travel Time Changed with the Improved 82L?
Slower
7%
15+ min faster
31%
About the same
24%
11-15 min faster
12%
1-5 min faster
9%
6-10 min faster
17%
Page 3-3 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Passengers riding the regular 82 were asked the same question on travel times as the
passengers on the 82L. 65% of passengers responded that travel times on the 82 are about
the same or slower (see Figure 3-4). Twenty-two percent (22%), however, responded that
the travel time is over 10 minutes faster on Route 82.
Figure 3-4
Has Your Travel Time Changed with Route 82?
Slower
22%
15+ min faster
15%
11-15 min faster
7%
6-10 min faster
7%
1-5 min faster
6%
About the same
43%
Page 3-4 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Quality of Service
Passengers on both routes were asked a variety of questions on service quality. Riders were
generally more satisfied with the improved 82L service than the regular 82. When asked
about the overall service on the route, 71% of 82L riders responded that the service was
“good” or “excellent”. This is consistent with the results from the 2002 AC Transit systemwide survey which showed that about 72% of passengers felt that the bus service was
“good”, “very good” or “excellent”.1 Only 57% on the Route 82 passengers gave a similar
response (see Figure 3-5).
Figure 3-5
Overall Service Satisfaction (82 and 82L)
Route 82
Very Poor
4%
Excellent
20%
Poor
7%
Route 82L
Very Poor
3%
Poor
3%
Excellent
31%
Fair
24%
Fair
32%
Good
37%
Good
39%
While the 82 and 82L performed evenly in many of the service quality questions asked of
passengers, a few responses showed the difference in how passengers felt about the two
services.
The largest difference in rating between passengers of the two routes was based on bus
quality. Sixty-two percent (62%) of 82L passengers rated the buses used on the route as
“excellent” or “good” while only 44% of 82 passengers did. This variation suggests that
passengers prefer the new Vanhool type buses, which more often serve the 82L, rather than
the older buses used frequently on the regular 82.
1
AC Transit and the Public Research Institute administered a system wide on-board passenger survey in 2002.
Page 3-5 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
When asked how they would rate the “frequency of buses,” 44% of Route 82 passengers
said that the frequency was “excellent” or “good”(15 minute headways) compared to 59% of
82L passengers (10 minute headways).
Forty-eight percent (48%) of 82L riders rated the quality of bus shelters as “excellent” or
“good” compared to 36% of regular 82 riders. Because the 82L bus stops are located at
busier stops and intersections, they are more likely to have improved passenger amenities
such as shelters than the Route 82 bus stops.
Page 3-6 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Trip Behavior
The survey asked information from passengers on travel behavior, including trip purpose,
trip origin and destination, and fare payment.
Trip Purpose
Trip purposes on Routes 82 and 82L were very similar. Figure 3-6 shows that most riders on
both lines use the routes because they have no car available to them (64% for 82L riders and
60% for 82 riders). The survey results are similar to the system-wide survey which showed
that about 67% of passengers either have “no car” or “don’t drive”.
Figure 3-6
Reasons for Riding the Bus
Route 82
Other
6%
Parking problems
1%
Avoid traffic
8%
Route 82L
Less expensive
11%
Other
4%
Parking problems
2%
Avoid traffic
9%
Less expensive
9%
More convenient
13%
More convenient
12%
No car available
61%
No car available
64%
When asked the main purpose for the trip they were taking, most passengers noted the trip
was for work or school. System-wide survey results also showed work and school as the top
destinations. Riders using the 82L were slightly more likely to be using the bus to access
work or school (37% and 28% respectively) than regular 82 riders (34% and 24%
respectively). Figure 3-7 displays the breakdown of trip purposes.
Page 3-7 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Figure 3-7
What is the Main Purpose of Your Trip Today?
Route 82
Other
8%
Work
34%
Route 82L
Other
8%
School
24%
Work
38%
School
28%
Medical
10%
Visit/Personal
15%
Shopping
9%
Medical
7%
Visit/Personal
12%
Shopping
7%
Page 3-8 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Trip Origins and Destinations
Respondents were asked to provide the name of the bus stop where they boarded the bus
and the bus stop where they planned to alight the bus. The figures below display the
distribution of boarding and alighting activity at the five heaviest points in the system for the
82 and 82L bus lines.
The most popular origins and destinations were at or near BART stations, where there are
also significant concentrations of AC Transit bus stops. The 12th Street BART Station in
Oakland was the most popular origin and destination for both bus lines.
Figure 3-8
Top 5 Weekday Trip Origins – 82
Fruitvale Ave.
13%
Broadway & 12th St.
25%
Mission Blvd.
18%
Hayward BART
25%
San Leandro BART
19%
Figure 3-9 Top 5 Weekday Trip Origins – 82L
73rd Ave.
12%
Broadway & 12th St.
29%
34th Ave.
14%
Bayfair BART
25%
98th Ave.
20%
Page 3-9 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Figure 3-10 Top 5 Weekday Trip Destinations - 82
Fruitvale Ave.
12%
Broadway & 12th St.
30%
San Leandro BART
12%
Bayfair BART
27%
Hayward BART
19%
Figure 3-11 Top 5 Weekday Trip Destinations – 82L
Seminary Ave.
9%
Broadway & 12th St.
34%
98th Ave.
11%
Bayfair BART
23%
34th Ave.
23%
Page 3-10 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Accessing the Bus
Figure 3-12 shows that passengers using both lines generally accessed the bus using the
same means. A large majority of riders on both lines walked to the bus stop (63% of 82L
and 64% of 82 passengers). These are slightly lower percentages than the 77% of systemwide riders who walked to the stop. The next most popular way of accessing the routes was
by transferring from another bus. The on-board survey showed that passengers on Routes
82L and 82 were more likely to access the route via transfer from another bus (26% and
22% respectively) than other riders in the AC Transit system. The 2002 survey results
showed that only about 16% of all riders system-wide transfer from another bus. While the
areas around the BART stations serve as significant origins and destinations for bus trips, less
than 10% of passengers accessed the bus using BART. This shows that passengers are using
BART stations as transfer points to other bus routes, not necessarily for BART service.
Figure 3-12 How Did You Get to the Bus Stop for this Bus Today?
Route 82
Got a ride
3%
Other
1%
Transferred from Bus
22%
Route 82L
Transferred from BART
7%
Got a ride
3%
Drove
1%
Walked
65%
Other
0%
Transferred from Bus
26%
Bicycle
1%
Transferred from BART
5%
Walked
63%
Drove
1%
Bicycle
2%
Page 3-11 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Completing the Trip
Similar to accessing the bus stop, over 60% of passengers on both lines walk to their final
destination after getting off the bus (see Figure 3-13). Thirty percent (30%) of 82L and 25%
of 82 riders responded that they transfer to another bus to get to their final destination,
which is much higher than the system-wide average of 17%.
Figure 3-13 How Will You Get From the Bus Stop to Your
Destination Today?
Route 82
Get a Ride
3%
Other
1%
Transfer to another bus
line
25%
Route 82L
Transfer to Bart
7%
Get a Ride
2%
Other
1%
Transfer to another bus
line
30%
Drive
1%
Walk
62%
Bicycle
1%
Transfer to Bart
5%
Walk
60%
Drive
1%
Bicycle
1%
Page 3-12 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Marketing of the 82L-International Limited
Passengers on the 82L were asked where they heard about the 82L service. Survey results to
this question are displayed in Figure 3-14. Approximately the same proportion responded
that they heard about the service “on the street” (26%) or by “word of mouth” (25%).
Passengers who responded that they heard about the service “on the street” were asked to
provide more detail. Many noted that they saw the bus route traveling down the street or on
the bus stop sign.
Figure 3-14 How Did You Find Out About the Improved 82L?
Ads/Promotion
18%
Other
20%
On the street
26%
Bus Driver
11%
Word of mouth
25%
Page 3-13 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Fare Payment
Figure 3-15 shows that about half the riders on both routes (47% of 82L and 53% of 82
riders) paid the full $1.75 cash fare for the ride. The results are considerably higher than the
system-wide average of 37% cash payment. The high percentage of cash fare is consistent
with other lower income areas as riders cannot afford the up-front costs of monthly passes.
Passengers riding the 82L were more likely to use the 31-Day pass than regular 82
passengers (37% of 82L riders versus 31% of regular 82 riders).
Figure 3-15 How Did You Pay for your Fare on this Bus?
Route 82
Class Pass
2%
Other
5%
Route 82L
31-Day Pass
31%
Other
4%
Class Pass
2%
Cash
52%
Cash
48%
10-Ride Pass
3%
EcoPass
1%
-Day Pass
37%
Transfer
6%
10-Ride Pass
2%
Transfer
5%
EcoPass
2%
Page 3-14 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Passenger Profile
This section provides key demographic indicators of 82 and 82L riders, including frequency
and length of AC Transit use, age, ethnic origin, auto availability, and household income.
Frequency of Use
The number of riders taking the 82 and 82L five or more days per week was about even,
with 54% and 55% respectively. System-wide survey results showed that 72% of passengers
use AC Transit service five or more days per week.
Figure 3-16 How Often Do You Ride the 82 or 82L per Week?
Route 82
Less than once per
week
10%
First time riding
2%
5+ days per week
54%
Route 82L
1-2 days per week
14%
First time riding
7%
Less than once per
week
11%
5+ days per week
55%
3-4 days per week
20%
1-2 days per week
11%
3-4 days per week
16%
Page 3-15 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Length of Use
Passengers using both the 82 and 82L have been riding AC Transit for approximately the
same amount of time. Over 40% have used the system for over 5 years and 67% of 82L and
71% of regular 82 riders have used the transit system for over one year. Almost one in ten
riders on both lines are new to the system.
Figure 3-17 How Long Have You Been Using AC Transit?
Route 82
Less than 3 months
9%
3 to 6 months
8%
Route 82L
Less than 3 months
9%
More than 5 years
45%
6 months to 1 year
11%
3 to 6 months
9%
More than 5 years
43%
6 months to 1 year
14%
1 to 5 years
27%
1 to 5 years
25%
Page 3-16 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Age
Riders using the 82L were younger than riders using the regular 82. Of 82 riders, 57% were
between 25 and 64 years old while 49% of 82L riders fell into the same category. Nearly
half of 82L passengers (47%), were 24 years old or younger, which is consistent with 41%
system-wide. Survey data shows that about 12% of passengers under 18 years old have
been riding AC Transit for five or more years. A small number of riders (2% of Route 82 and
4% of Route 82L) were 65 years old or older.
Figure 3-18 Age of Respondents
Route 82
65 years or more
2%
50 to 64 years
12%
Under 18 years
23%
Route 82L
65 years or more
4%
50 to 64 years
11%
35 to 49 years
28%
Under 18 years
29%
18 to 24 years
18%
35 to 49 years
18%
25 to 34 years
17%
18 to 24 years
17%
25 to 34 years
21%
Page 3-17 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Ethnic Origin
Approximately half of all riders on the 82 and 82L identified themselves as African
American, with a slightly higher percentage on the 82L (53% of 82L and 46% of 82 riders).
This is higher than the system-wide average of 37% African American riders but maybe
closer to the percentage for non-transbay bus routes. There were slightly more Hispanic
riders on the regular 82 (33%) compared with the 82L (28%). System-wide, Latinos
comprised 19% of AC Transit riders. The ethnic make up of the remaining passengers was
approximately equal on the 82 and 82L.
Figure 3-19 Ethnic Origin
Route 82
Native American
1%
Asian/Pacific
Islander
5%
Other
3%
African
American/Black
47%
Route 82L
Asian/Pacific
Islander
4%
Native American
2%
Hispanic
33%
Other
2%
African
American/Black
52%
White
11%
Hispanic
28%
White
12%
Page 3-18 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Gender
Females were more likely than males to ride the 82 and 82L, constituting about 58% of the
ridership on both lines.
Figure 3-20 Gender of Respondents
Route 82
Route 82L
Male
42%
Female
58%
Male
43%
Female
57%
Page 3-19 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Auto Availability
Over 40% of passengers on both the 82 and 82L indicated that they have no access to a car.
Figure 3-21 How Many Motor Vehicles Are Available in
Your Household?
Route 82
Three or more
9%
Route 82L
None
42%
Three or more
12%
Two
17%
None
41%
Two
18%
One
32%
One
29%
Page 3-20 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Household Income
Passengers riding the 82 and 82L were generally low income. Seventy-four (74%) of 82L
riders and 71% of 82 riders noted that they have household incomes less than $30,000
annually, which is a much higher proportion than the system-wide average of 57%. Very
few riders on both lines (5% on each) had household incomes of $75,000 or more annually.
Figure 3-22 Total Annual Household Income
Route 82
$75,000 to $99,999
2%
$100,000 and over
3%
$50,000 to $74,999
7%
Less than $10,000
42%
$30,000 to $49,999
16%
Route 82L
$75,000 to $99,999
3%
$10,000 to $29,999
30%
$50,000 to $74,999
7%
$100,000 and over
2%
Less than $10,000
42%
$30,000 to $49,999
14%
$10,000 to $29,999
32%
Page 3-21 • Nelson\Nygaard Consulting Associates
International/Telegraph Corridor Rapid Bus Study • Phase II
AC TRANSIT
Summary
The survey results show that passengers are generally satisfied with overall quality of the
improved 82L. Over 70% responded that the service was either “good” or “excellent” as
compared to only 57% of the regular 82 riders. Riders indicated that the 82L is faster, with
43% responding that travel times improved by over 10 minutes. The survey data also shows
that 82L riders are traveling either to work or school and that a large portion of riders (over
40%) have used AC Transit for more than five years. All of these indicators should lead to
an overall increase in ridership on the faster, more efficient 82L service. However, the
improvements to the service were made without marketing the benefits and without clearly
stating the new bus stops on the 82L. The lack of information about the service changes and
the stop consolidation (even the schedule posted on the AC Transit website only gives the
first and last stops of the 82L) have caused confusion among the passengers. In addition, the
population along International Boulevard corridor is very diverse, with areas made up of
predominantly Latino, Chinese, and African American residents. A strong multi-lingual
marketing approach may be necessary in order to educate the community about the
changes.
Page 3-22 • Nelson\Nygaard Consulting Associates
APPENDIX A
ONBOARD SURVEYS
AC Transit Rider Survey – 82
Dear AC Transit Rapid Bus Rider:
Please take a minute to fill this out and help us evaluate our service. Place the survey in the
collection box as you exit the bus, or hand it to the person who gave it to you.
1. Why are you riding this bus today? (Check all that apply)
 1 Avoid traffic
 2 Less expensive
 3 More convenient
 4 No car available
 5 Parking problems
 6 Other (Specify): _ __________________ 2. What is the main purpose of your trip today?
 1 Work
 2 Medical
 3 Shopping
 4 Visit/Personal
 5 School
 6 Other (Specify):
6. Has your travel time changed with Route 82?
 1 15+ min. faster
 4 1-5 min. faster
 2 11-15 min. faster  5 About the same
 3 6-10 min. faster  6 Slower 7. Where did you get on this bus?
Street Address/Name or Landmark (like Bayfair BART)
Cross Street
City 3. How did you get to the bus stop for this bus
today?
 1 Transferred from Bus Line #:_____________
 2 Transferred from BART
 5 Walked
 3 Drove
 6 Got a ride
 4 Bicycle
 7 Other (Specify):_________________________ 8. Where will you get off this bus?
Street Address/Name or Landmark (like Bayfair BART)
Cross Street
City 4. How did you pay for your fare on this bus?
 1 Cash
 4 10-Ride Pass
 2 AC Transfer
 5 31-Day Pass
 3 Eco Pass
 6 Class Pass
 7 Other (Specify):________________________ 5. If cash, what kind of fare did you pay on
the bus?
 1 Youth
 4 Senior
 2 Adult
 5 Disabled
9. How will you get from the bus stop to your
destination today?
 1 Transfer to Bus Line#:____________
 2 Transfer to BART  5 Walk
 3 Drive
 6 Get a ride
 4 Bicycle
 7 Other (Specify):____________________
10. Please Rate AC Transit’s 82 performance on a
1-5 scale, with 1 being very poor and 5 being
excellent.
Very
Poor
Poor
Fair
Good Excellent
a.
Frequency of buses (how
often they run)
1
2
3
4
5
b.
Quality of bus shelters
1
2
3
4
5
c.
Quality of buses
1
2
3
4
5
d.
Routes go where I need
to go
1
2
3
4
5
e.
Reliability
1
2
3
4
5
f.
Travel time on the bus
1
2
3
4
5
g.
Value for fare paid
1
2
3
4
5
h.
Availability of seats
1
2
3
4
5
i.
Cleanliness
1
2
3
4
5
j.
Information at bus stops
1
2
3
4
5
k.
Driver courtesy
1
2
3
4
5
l.
Personal safety on buses
1
2
3
4
5
m.
Easy to identify the right
bus
1
2
3
4
5
n.
Wheelchair securement
1
2
3
4
5
o
Location of bus signs
1
2
3
4
5
p
82 service overall
1
2
3
4
5
Finally, for statistical purposes, please
tell us a little about yourself. All replies are
confidential.
12. How often do you ride the 82 Bus? (Check one)
 1 5+ days per week
 4 Less than once  2 1-2 days per week
a week
 3 3-4 days per week  First time riding
5
13. How long have you been using AC Transit
service?
 1 Less than 3 months  4 1 to 5 years
 2 3 to 6 months
 5 More than 5 years
 3 6 months to 1 year
14. Your age is . . .
 1 Under 18 years  2 18 to 24 years
 3 25 to 34 years
15. Your ethnic origin is . . .
 1 African American/Black
 2 White
 3 Hispanic
 4 Asian/Pacific Islander
 5 Native American
 6 Other (Specify):____________________
11. Which of the features in Question 10 is the most 16. You are:
important in your decision to ride 82?
 1 Female
____________________________________________
____________________________________________
 4 35 to 49 years
 5 50 to 64 years
 6 65 year or more
 2 Male
17. How many working motor vehicles are
available in your household?
 1 None
 2 One
 3 Two
 4 Three+
18. Your total annual household income is . . .
 1 Less than $10,000 4 $50,000-$74,999
 2 $10,000-$29,999  5 $75,000-$99,999
 3 $30,000-$49,999  6 $100,00 and over
19. Please give us any other comments you
have on the 82 service.
_________________________________________
_________________________________________
_________________________________________
Thank you for your participation in this survey. Your responses will be kept strictly confidential.
Encuesta al Viajero de AC Transit – 82
Querido viajero del 82 de AC Transit:
Por favor complete esta encuesta y ayúdenos a evaluar nuestro servicio. Coloque esta
encuesta en la caja antes de que baje del autobús o entréguesela a la persona que se la dio.
1. ¿Por qué tomó el autobús hoy?
(marque todas sus opciones)
 1 Evitar trafico
 2 Más barato
 4 No tengo auto (carro)
 5 Problemas de
______________________ estacionamento
 3 Es mas conveniente  6 Otro (especifique):
6. ¿Le ha cambiado su tiempo de viaje con la Ruta 82?
 1 15 minutos más rápido
 2 11-15 min. más rapido
 3 6-10 min. más rapido
 5 Casi lo mismo
 6 Más lento
7. ¿Adónde tomó el autobús?
2. ¿Que es la razón principal de su viaje hoy?
 1 Al trabajo
 2 Al médico
 3 De compras
 4 Visita/Personal
 5 Escuela
 6 Otro (especifique):
______________________ 3. ¿Cómo llegó a la parada de autobús hoy?
 1 Transferencia de la Ruta de Autobús # __________
___
 2 Transferencia del BART 5 Caminando
 3 Manejando
 6 Alguien me trajo
 4 Por bicicleta
 7 Otro (especifique): __________________________ 4. ¿Cómo pagó por su boleto?
 1 Efectivo
 4 Pase de 10 viajes
 2 Transferencia AC
 5 Pase de 31 Días
 3 Eco Pass
 6 Pase de Clase
 7 Otro (especifique): _______________________ 5. Si pago en efectivo, ¿Qué tipo de tarifa pagó?
 1 Adolecente  4 Persona de la Tercera Edad  2 Adulto  5 Desabilitado
Nombre/Dirección de la calle o punto de referencia
Calle que cruza
Ciudad
8. ¿Adónde se bajará del autobús?
Nombre/Dirección de la calle o punto de referencia
Calle que cruza
Ciudad
9. ¿Cómo llegará de la parada del autobús a
su destino final?
 1 Transferencia a la Ruta de Autobús #:_ ______
 2 Transferencia al BART  5 Caminando
 3 Manejando  6 Alguien me llevará
 4 Por bicicleta
 7 Otro (especifique):________________________ Finalmente y para propósitos estadísticos,
10. Por favor califique el desempeño del 82 de
AC Transit en una escala del 1 al 5, donde
1 equivale a muy mal servicio y 5 a un
excelente servicio.
por favor díganos algo sobre usted. Todas sus
respuestas son confidenciales.
12. Cuántas veces toma el 82?
Muy
Malo
Malo
Regular
Bueno
Excelente
a.
Frecuencia de autobuses
(qué tan seguido pasan)
1
2
3
4
5
b.
Calidad de las cabinas en
las paradas de autobuses
1
2
3
4
5
c.
Calidad de autobuses
nuevos
1
2
3
4
5
d.
Las rutas van por donde
necesito ir
1
2
3
4
5
e.
Seguridad en su
funcionamiento
1
2
3
4
5
f.
Tiempo que viajo en el
autobús
1
2
3
4
5
g.
Valor del boleto pagado
1
2
3
4
5
h.
Disponibilidad de asientos
1
2
3
4
5
i.
Limpieza
1
2
3
4
5
j.
Información en las
paradas de autobuses
1
2
3
4
5
k.
Cortesía del conductor
1
2
3
4
5
l.
Seguridad personal en los
autobuses
1
2
3
4
5
m.
Facilidad para identificar
el autobús correcto
1
2
3
4
5
n.
Aseguramiento de silla de
ruedas
1
2
3
4
5
o
Ubicación de las señales
de autobuses
1
2
3
4
5
p
Servicio en general del 82
1
2
3
4
5
11. De todo lo indicado en la pregunta 12, ¿Cuál es
lo más importante para que se decida a tomar
el 82?
____________________________________________
____________________________________________
 1 5 días a la semana
 2 1-2 días a la semana
 3 3-4 días a la semana
13. ¿Cuánto tiempo ha estado utilizando los
servicios de AC Transit?
 1 Menos de 3 meses
 2 3 a 6 meses
 3 6 meses a un año
 4 1 a 5 años
 5 Más de 5 años
14. Usted tiene . . .
 1 Menos de 18 años
 2 18-24 años
 3 25-34 años
 4 35-49 años
 5 50-64 años
 6 65 años o más
15. Su raza es . . .
 1 Afro-Americano
 2 Anglo sajona
 3 Hispano
 4 Asiático/Isleño del Pacífico
 5 Indio Americano
 6 Otro (especifique):____________________
16. Usted es:
 1 Mujer
 2 Hombre
17. ¿Cuántos autos en buen funcionamiento
tiene usted en su hogar?
 1 Ninguno  2 Uno
 3 Dos  4 Tres+
18. Su ingreso anual es . . .
 1 Menos de $10,000
 2 $10,000-$29,999
 3 $30,000-$49,999
 4 $50,000-$74,999
 5 $75,000-$99,999
 6 $100,000 y más
19. Por favor escriba cualquier otro
comentario que tenga sobre el servicio
del 82
_________________________________________
_________________________________________
_________________________________________
Muchas gracias por su participación en esta encuesta. Sus respuestas se mantendrán estrictamente confidenciales.
AC Transit Rider Survey – Improved 82 Limited
Dear AC Transit Rapid Bus Rider:
Please take a minute to fill this out and help us evaluate our service. Place the survey in
the collection box as you exit the bus, or hand it to the person who gave it to you.
1. Why are you riding this bus today? (Check all that apply)
 1 Avoid traffic
 2 Less expensive
 3 More convenient
7. Has your travel time changed with
Improved 82 Limited?
 4 No car available
 5 Parking problems
 6 Other (Specify):_________
2. What is the main purpose of your trip today?
 1 Work
 2 Medical
 3 Shopping
 4 Visit/Personal
 5 School
 6 Other (Specify):
3. How did you make this trip before the Improved
82 Limited?
 1 Bus (go to question 3a)  4 Car
 2 Did not make trip 5 Other (Specify):________
 3 BART
 1 15+ min. faster
 4 1-5 min. faster
 2 11-15 min. faster  5 About the same
 3 6-10 min. faster  6 Slower
8. Where did you get on this bus?
Street Address/Name or Landmark (like Bayfair BART)
Cross Street
City
9. Where will you get off this bus?
Street Address/Name or Landmark (like Bayfair BART)
3a. If you answered “Bus” on Question 3, what
bus line or lines did you use previously?
Cross Street
City
Line #:_____________________________
4. How did you get to the bus stop for this bus today?
 1 Transferred from Bus Line#:_______________
 2 Transferred from BART
 5 Walked
 3 Drove
 6 Got a ride
 4 Bicycle
 7 Other (Specify):__________________________ 5. How did you pay for your fare on this bus?
 1 Cash
 4 10-Ride Pass
 2 AC Transfer
 5 31-Day Pass
 3 Eco Pass
 6 Class Pass
 7 Other (Specify):__________________________
6. If cash, what kind of fare did you pay on the bus?
 1 Youth  4 Senior
 2 Adult

5 Disabled
10.How will you get from the bus stop to
your destination today?
 1 Transfer to Bus Line#:____________
 2 Transfer to BART  5 Walk
 3 Drive
 6 Get a ride
 4 Bicycle
 7 Other (Specify):____________________
11.How did you find out about the
Improved 82L?
 1 Ads/promotion
 2 On the street
(Specify):
 3 Word of mouth
 4 Bus Driver
 5 Other
Finally, for statistical purposes, please
12. Please Rate AC Transit’s Improved 82
Limited performance on a 1-5 scale, with 1 being very poor and 5 being excellent.
Very
Poor
Poor
Fair
tell us a little about yourself. All replies are
confidential.
Good Excellent
a.
Frequency of buses (how
often they run)
1
2
3
4
5
b.
Quality of bus shelters
1
2
3
4
5
c.
Quality of buses
1
2
3
4
5
d.
Routes go where I need
to go
1
2
3
4
5
e.
Reliability
1
2
3
4
5
f.
Travel time on the bus
1
2
3
4
5
g.
Value for fare paid
1
2
3
4
5
h.
Availability of seats
1
2
3
4
5
i.
Cleanliness
1
2
3
4
5
j.
Information at bus stops
1
2
3
4
5
k.
Driver courtesy
1
2
3
4
5
l.
Personal safety on buses
1
2
3
4
5
m.
Easy to identify the right
bus
1
2
3
4
5
n.
Wheelchair securement
1
2
3
4
5
o
Location of bus signs
1
2
3
4
5
p
82L service overall
1
2
3
4
5
14. How often do you ride the 82L? (Check one)
 1 5+ days per week  4 Less than once a week
 2 1-2 days per week
 3 3-4 days per week  5 First time riding
15. How long have you been using AC Transit
service?
 1 Less than 3 months  4 1 to 5 years
 2 3 to 6 months
 5 More than 5 years
 3 6 months to 1 year
16. Your age is . . .
 1 Under 18 years  2 18 to 24 years
 3 25 to 34 years
 4 35 to 49 years
 5 50 to 64 years
 6 65 year or more
17. Your ethnic origin is . . .
 1 African American/Black
 2 White
 3 Hispanic
 4 Asian/Pacific Islander
 5 Native American
 6 Other (Specify):____________________
13. Which of the features in Question 12 is the most
important in your decision to ride 82L?
18. You are:
____________________________________________
____________________________________________
 1 Female
 2 Male
19. How many working motor vehicles are
available in your household?
 1 None
 2 One
 3 Two
 4 Three+
20. Your total annual household income is . . .
 1 Less than $10,000 4 $50,000-$74,999
 2 $10,000-$29,999  5 $75,000-$99,999
 3 $30,000-$49,999  6 $100,00 and over
21. Please give us any other comments you
have on the Improved 82 Limited service.
_________________________________________
_________________________________________
_________________________________________
Thank you for your participation in this survey. Your responses will be kept strictly confidential.
Encuesta al Viajero de AC Transit – 82 Limited Mejorado
Querido viajero del 82 Limited Mejorado de AC Transit:
Por favor complete esta encuesta y ayúdenos a evaluar nuestro servicio. Coloque esta
encuesta en la caja antes de que baje del autobús o entréguesela a la persona que se la dio.
1. ¿Por qué tomó el autobús hoy?
(marque todas sus opciones)
7. ¿Le ha cambiado su tiempo de viaje con
Rapid Bus?
 1 Evitar trafico
 4 No tengo auto (carro)
 2 Más barato
 5 Problemas de estacionamento
 3 Es mas conveniente  6 Otro (especifique):
_______________________
2. ¿Que es la razón principal de su viaje hoy?
 1 Al trabajo
 2 Al médico
 3 De compras
 1 15 minutos más rápido
 2 11-15 min. más rapido
 3 6-10 min. más rapido
 5 Casi lo mismo
 6 Más lento
8. ¿Adónde tomó el autobús?
 4 Visita/Personal
 5 Escuela
 6 Otro (especifique):
Nombre/Dirección de la calle o punto de referencia
______________________
Calle que cruza
3. ¿Cómo hacía este viaje antes del 82
Limited Mejorado?
Ciudad
 1 Por autobús (vaya a la pregunta 3ª)  4 Auto (carro)
9. ¿Adónde se bajará del autobús?
 2 No hacia este viaje 5 Otro (especifique):
 3 BART _________________
Nombre/Dirección de la calle o punto de referencia
3a. Si marcó “Por autobús” en la pregunta 3, ¿Qué ruta o rutas tomaba?
Ruta #:__________________________
4. ¿Cómo llegó a la parada de autobús hoy?
Calle que cruza
 1 Transferencia de la Ruta de Autobús # _____________
Ciudad
10.¿Cómo llegará de la parada del autobús a
su destino final?
 1 Transferencia a la Ruta de Autobús #:_ ____
 2 Transferencia al BART  5 Caminando
 3 Manejando  6 Alguien me llevará
 4 Por bicicleta
 7 Otro (especifique): _ ___________________
 2 Transferencia del BART 5 Caminando
 3 Manejando
 6 Alguien me trajo
 4 Por bicicleta
 7 Otro (especifique): _ ________________________ 5. ¿Cómo pagó por su boleto?
 1 Efectivo
 4 Pase de 10 viajes
 2 Transferencia AC
 5 Pase de 31 Días
 3 Eco Pass
 6 Pase de Clase
 7 Otro (especifique):__________________________
6. Si pago en efectivo, ¿Qué tipo de tarifa pagó?
 1 Adolecente  4 Persona de la Tercera Edad  2 Adulto  5 Desabilitado
11. ¿Cómo se enteró del 82 Limited Mejorado?
 1 Anuncios/promoción  4 Conductor del autobús
 2 En la calle  5 Otro (especifique):
 3 Por otra persona
Finalmente y para propósitos estadísticos,
12. Por favor califique el desempeño del 82
Limited Mejorado de AC Transit en una
escala del 1 al 5, donde 1 equivale a muy mal servicio y 5 a un excelente servicio.
por favor díganos algo sobre usted. Todas sus
respuestas son confidenciales.
Muy
Malo
Malo
Regular
Bueno
Excelente
a.
Frecuencia de autobuses
(qué tan seguido pasan)
1
2
3
4
5
b.
Calidad de las cabinas en
las paradas de autobuses
1
2
3
4
5
c.
Calidad de autobuses
nuevos
1
2
3
4
5
d.
Las rutas van por donde
necesito ir
1
2
3
4
5
e.
Seguridad en su
funcionamiento
1
2
3
4
5
f.
Tiempo que viajo en el
autobús
1
2
3
4
5
g.
Valor del boleto pagado
1
2
3
4
5
h.
Disponibilidad de asientos
1
2
3
4
5
i.
Limpieza
1
2
3
4
5
j.
Información en las
paradas de autobuses
1
2
3
4
5
k.
Cortesía del conductor
1
2
3
4
5
l.
Seguridad personal en los
autobuses
1
2
3
4
5
m.
Facilidad para identificar
el autobús correcto
1
2
3
4
5
n.
Aseguramiento de silla de
ruedas
1
2
3
4
5
o
Ubicación de las señales
de autobuses
1
2
3
4
5
p
Servicio en general del 82
Limited Mejorado
1
2
3
4
5
14. Cuántas veces toma el 82 Limited
Mejorado?
 1 5 días a la semana  4 Menos de una vez
por semana
 2 1-2 días a la semana
 3 3-4 días a la semana  5 Primera vez
15. ¿Cuánto tiempo ha estado utilizando los
servicios de AC Transit?
 1 Menos de 3 meses
 2 3 a 6 meses
 3 6 meses a un año
 4 1 a 5 años
 5 Más de 5 años
16. Usted tiene . . .
 1 Menos de 18 años
 2 18-24 años
 3 25-34 años
 4 35-49 años
 5 50-64 años
 6 65 años o más
17. Su raza es . . .
 1 Afro-Americano
 2 Anglo sajona
 3 Hispano
 4 Asiático/Isleño del Pacífico
 5 Indio Americano
 6 Otro (especifique):____________________
18. Usted es:
13. De todo lo indicado en la pregunta 12, ¿Cuál es
lo más importante para que se decida a tomar
el 82 Limited Mejorado?
____________________________________________
____________________________________________
 1 Mujer
 2 Hombre
19. ¿Cuántos autos en buen funcionamiento
tiene usted en su hogar?
 1 Ninguno  2 Uno
 3 Dos  4 Tres+
20. Su ingreso anual es . . .
 1 Menos de $10,000
 2 $10,000-$29,999
 3 $30,000-$49,999
 4 $50,000-$74,999
 5 $75,000-$99,999
 6 $100,000 y más
21. Por favor escriba cualquier otro
comentario que tenga sobre el servicio del
82 Limited Mejorado
_________________________________________
_________________________________________
_________________________________________
Muchas gracias por su participación en esta encuesta. Sus respuestas se mantendrán estrictamente confidenciales.
APPENDIX B
STOP LEVEL DATA
40L Telegraph Limited (Northbound)
Sequence #
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
Stop Location
1ST AV & E 14TH ST
12TH ST & FALLON ST
12TH ST & OAK ST
12TH ST & JACKSON ST
12TH ST & HARRISON ST
12TH ST & WEBSTER ST
12TH ST & FRANKLIN ST
BROADWAY & 14TH ST
TELEGRAPH AV & 16TH ST
TELEGRAPH AV & 18TH ST
TELEGRAPH AV & 19TH ST
TELEGRAPH AV & W GRAND AV
TELEGRAPH AV & 24TH ST
TELEGRAPH AV & 27TH ST
TELEGRAPH AV & 29TH ST
TELEGRAPH AV & 31ST ST
TELEGRAPH AV & 34TH ST
TELEGRAPH AV & 36TH ST
TELEGRAPH AV & 38TH ST
TELEGRAPH AV & 40TH ST
TELEGRAPH AV & 42ND ST
TELEGRAPH AV & 43RD ST
TELEGRAPH AV & 46TH ST
TELEGRAPH AV & 49TH ST
TELEGRAPH AV & CLAREMONT
TELEGRAPH AV & 55TH ST
TELEGRAPH AV & AILEEN ST
TELEGRAPH AV & 58TH ST
TELEGRAPH AV & MCAULEY ST
TELEGRAPH AV & 62ND ST
TELEGRAPH AV & ALCATRAZ
TELEGRAPH AV & 66TH ST
TELEGRAPH AV & PRINCE ST
TELEGRAPH AV & WEBSTER ST
TELEGRAPH AV & ASHBY AV
TELEGRAPH AV & RUSSELL ST
TELEGRAPH AV & STUART ST
TELEGRAPH AV & DERBY ST
TELEGRAPH AV & PARKER ST
TELEGRAPH AV & DWIGHT WY
TELEGRAPH AV & HASTE ST
TELEGRAPH AV & DURANT AV
BANCROFT WY & TELEGRAPH
BANCROFT WY & DANA ST
BANCROFT WY & ELLSWORTH
FULTON ST & KITTREDGE ST
CENTER ST & SHATTUCK AV
TOTAL**
Total Ons
47
5
32
13
19
19
81
230
42
12
49
41
30
52
39
58
31
3
28
138
0
14
26
59
40
16
5
23
18
16
56
1
39
32
38
33
18
26
15
41
10
13
83
24
7
1
0
1,623
Total Offs
28
18
35
23
91
41
343
180
37
22
54
45
68
27
56
64
32
17
44
95
0
15
39
74
66
26
13
24
28
30
82
0
27
61
42
30
37
29
32
74
72
237
55
26
13
68
503
3,023
Max Load*
99
99
99
99
95
95
85
88
88
89
92
91
91
87
83
82
84
84
84
89
89
91
86
85
86
87
86
83
82
81
82
82
84
81
81
82
79
76
76
75
75
66
63
63
64
62
56
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
40L Telegraph Limited (Southbound)
Sequence #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Stop Location
CENTER ST & SHATTUCK AV
SHATTUCK AV & ALLSTON WY
SHATTUCK AV & KITTREDGE ST
DURANT AV & SHATTUCK AV
DURANT AV & FULTON ST
DURANT AV & ELLSWORTH ST
DURANT AV & DANA ST
DANA ST & CHANNING WY
DANA ST & HASTE ST
TELEGRAPH AV & DWIGHT WY
TELEGRAPH AV & PARKER ST
TELEGRAPH AV & DERBY ST
TELEGRAPH AV & STUART ST
TELEGRAPH AV & RUSSELL ST
TELEGRAPH AV & ASHBY AV
TELEGRAPH AV & WEBSTER ST
TELEGRAPH AV & PRINCE ST
TELEGRAPH AV & 66TH ST
TELEGRAPH AVE & ALCATRAZ
TELEGRAPH AV & 62ND ST
TELEGRAPH AV & 60TH ST
TELEGRAPH AV & 58TH ST
TELEGRAPH AV & AILEEN ST
TELEGRAPH AV & 55TH ST
TELEGRAPH AV & 52ND ST
TELEGRAPH AV & 50TH ST
TELEGRAPH AV & 48TH ST
TELEGRAPH AV & 45TH ST
TELEGRAPH AV & 44TH ST
TELEGRAPH AV & 42ND ST
TELEGRAPH AV & 40TH ST
TELEGRAPH AV & W MACARTHUR
TELEGRAPH AV & 36TH ST
TELEGRAPH AV & 34TH ST
TELEGRAPH AV & 32ND ST
TELEGRAPH AV & 30TH ST
TELEGRAPH AV & 27TH ST
TELEGRAPH AV & 24TH ST
TELEGRAPH AV & W GRAND AV
TELEGRAPH AV & 20TH ST
TELEGRAPH AV & 19TH ST
TELEGRAPH AV & 18TH ST
TELEGRAPH AV & 16TH ST
BROADWAY & 14TH ST
11TH ST & BROADWAY
11TH ST & FRANKLIN ST
11TH ST & HARRISON ST
11TH ST & JACKSON ST
11TH ST & KAISER CONVENTION CENTER
1ST AV & E 14TH ST
TOTAL**
Total Ons
156
313
62
72
13
9
86
1
13
132
19
23
28
7
30
53
14
0
32
32
23
26
8
23
57
111
0
13
39
2
71
33
27
30
8
60
56
66
33
53
24
17
27
297
26
96
96
46
13
42
2,518
Total Offs
21
74
21
24
0
10
94
6
21
81
6
22
28
13
26
30
14
0
30
12
12
20
4
22
24
58
0
12
19
0
117
22
7
24
8
41
28
35
25
57
18
29
34
257
19
75
40
27
13
48
1,628
Max Load*
11
19
25
25
25
25
35
35
35
41
42
41
42
40
41
41
40
40
74
41
40
71
71
71
71
71
71
71
71
71
71
71
71
71
37
37
38
40
42
41
41
40
36
41
42
42
47
49
50
51
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
43 Shattuck (Northbound)
Sequence #
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
Stop Location
1ST AV & E 14TH ST
12TH ST & FALLON ST
12TH ST & OAK ST
12TH ST & JACKSON ST
12TH ST & HARRISON ST
12TH ST & WEBSTER ST
12TH ST & FRANKLIN ST
BROADWAY & 14TH ST
TELEGRAPH AV & 16TH ST
TELEGRAPH AV & 18TH ST
TELEGRAPH AV & 19TH ST
TELEGRAPH AV & W GRAND AV
TELEGRAPH AV & 24TH ST
TELEGRAPH AV & 27TH ST
TELEGRAPH AV & 29TH ST
TELEGRAPH AV & 31ST ST
TELEGRAPH AV & 34TH ST
TELEGRAPH AV & 36TH ST
TELEGRAPH AV & 38TH ST
TELEGRAPH AV & 40TH ST
TELEGRAPH AV & 42ND ST
TELEGRAPH AV & 43RD ST
TOTAL**
Total Ons
61
6
31
20
21
20
84
192
33
24
46
33
27
41
36
53
26
5
19
110
0
24
912
Total Offs
22
10
24
23
82
61
206
138
24
16
42
32
77
28
48
47
34
13
31
84
0
33
1,075
Max Load*
62
61
61
60
59
56
47
47
47
45
45
45
46
50
45
48
51
51
51
53
53
49
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
43 Shattuck (Southbound)
Sequence #
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
Stop Location
TELEGRAPH AV & 42ND ST
TELEGRAPH AV & 40TH ST
TELEGRAPH AV & W MACARTHUR
TELEGRAPH AV & 36TH ST
TELEGRAPH AV & 34TH ST
TELEGRAPH AV & 32ND ST
TELEGRAPH AV & 30TH ST
TELEGRAPH AV & 27TH ST
TELEGRAPH AV & 24TH ST
TELEGRAPH AV & W GRAND AV
TELEGRAPH AV & 20TH ST
TELEGRAPH AV & 19TH ST
TELEGRAPH AV & 18TH ST
TELEGRAPH AV & 16TH ST
BROADWAY & 14TH ST
11TH ST & BROADWAY
11TH ST & FRANKLIN ST
11TH ST & HARRISON ST
11TH ST & JACKSON ST
11TH ST & KAISER CONVENTION CENTER
1ST AV & E 14TH ST
TOTAL**
Total Ons
13
97
38
19
46
13
86
60
72
38
58
31
16
33
302
5
124
104
36
9
35
1,235
Total Offs
4
101
11
3
20
14
38
37
25
16
51
15
23
39
212
2
65
29
32
15
49
801
Max Load*
39
39
39
39
44
43
43
42
42
42
41
41
41
40
43
43
43
45
45
46
47
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
82 International (Eastbound)
Sequence #
1
2
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
Stop Location
11TH ST & JEFFERSON ST
11TH ST & BROADWAY
11TH ST & HARRISON ST
11TH ST & JACKSON ST
11TH ST & KAISER CONVENTION CENTER
E 14TH ST & 2ND AV
E 14TH ST & 5TH AV
E 14TH ST & 7TH AV
E 14TH ST & 10TH AV
E 14TH ST & 14TH AV
E 14TH ST & 17TH AV
E 14TH ST & 19TH AV
E 14TH ST & 21ST AV
E 14TH ST & 23RD AV
E 14TH ST & 26TH AV
E 14TH ST & 29TH AV
E 14TH ST & FRUITVALE AV
E 14TH ST & 35TH AV
E 14TH ST & 38TH AV
E 14TH ST & 40TH AV
E 14TH ST & HIGH ST
E 14TH ST & 46TH AV
E 14TH ST & 49TH AV
E 14TH ST & 52ND AV
E 14TH ST & 54TH AV
E 14TH ST & 57TH AV
E 14TH ST & SEMINARY AV
E 14TH ST & 62ND AV
E 14TH ST & 64TH AV
E 14TH ST & HAVENSCOURT
E 14TH ST & 69TH AV
E 14TH ST & HEGENBERGER RD
E 14TH ST & 78TH AV
E 14TH ST & 80TH AV
E 14TH ST & 82ND AV
E 14TH ST & 85TH AV
E 14TH ST & 87TH AV
E 14TH ST & 90TH AV
E 14TH ST & 94TH AV
E 14TH ST & 98TH AV
E 14TH ST & 100TH AV
E 14TH ST & 102ND AV
E 14TH ST & 104TH AV
E 14TH ST & BRISTOL BLVD
E 14TH ST & DURANT AV
E 14TH ST & BROADMOOR BLVD
E 14TH ST & STOAKES AV
E 14TH ST & BEST AV
Total Ons
80
196
344
88
30
43
66
67
60
54
51
24
38
59
99
57
108
177
209
61
59
72
36
55
44
28
44
54
12
32
36
55
83
18
48
64
25
43
52
59
55
9
59
35
22
27
20
11
Total Offs
0
5
4
6
2
12
39
30
27
35
16
13
24
31
47
52
56
112
97
31
36
59
39
65
57
50
46
53
44
41
64
76
78
27
49
74
62
66
63
101
96
21
53
49
19
19
10
12
Max Load*
7
19
25
26
32
37
37
38
36
39
41
37
71
59
73
58
72
62
64
63
63
62
67
64
62
62
61
61
60
60
59
61
60
60
61
59
59
59
57
56
56
56
55
55
55
56
55
56
82 International (Eastbound)
Sequence #
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
Stop Location
E 14TH ST& LORRAINE BLVD
E 14TH ST & TOLER AV
DAVIS ST & HAYS ST
SAN LEANDRO BART STATION
DAVIS ST & HAYS ST
E 14TH ST & ESTUDILLO AV
E 14TH ST & JOAQUIN AV
E 14TH ST & PARROTT ST
E 14TH ST & CASTRO ST
E 14TH ST & CORNWALL WY
E 14TH ST & SAN LEANDRO BLVD
E 14TH ST & SAN LEANDRO HOSPITAL
E 14TH ST & 141ST AV
E 14TH ST & 144TH AV
E 14TH ST & 148TH AV
E 14TH ST & HESPERIAN BLVD
E 14TH ST & FAIRMONT AV
E 14TH ST & BAYFAIR DR
E 14TH ST & THRUSH ST
159TH AV & E 14TH ST
COELHO DR & MOONEY AV
BAYFAIR BART
COELHO DR & MOONEY AV
159TH AV & E 14TH ST
E 14TH ST & ASHLAND AV
E 14TH ST & 163RD AV
E 14TH ST & 164TH AV
E 14TH ST & 165TH AV
E 14TH ST & ELGIN ST
E 14TH ST & 170TH AV
MISSION BLVD & E LEWELLIN
MISSION BLVD & MEDFORD AVE
MISSION BLVD & CHERRY WY
MISSION BLVD & BLOSSOM WY
MISSION BLVD & GROVE WY
MISSION BLVD & SUNSET BLVD
MISSION BLVD & GRACE ST
B ST & MISSION BLVD
HAYWARD BART STATION
TOTAL**
Total Ons
17
9
7
52
188
25
37
46
28
24
21
27
17
23
50
15
26
21
12
11
4
270
98
45
38
10
20
22
27
15
18
32
8
11
13
5
1
3
0
4,358
Total Offs
12
6
40
118
215
17
11
30
11
22
41
58
29
27
31
40
34
32
27
24
13
178
52
10
25
35
44
73
53
21
35
64
10
24
18
25
17
129
446
4,168
Max Load*
56
56
54
59
55
54
54
55
54
54
53
54
53
53
52
52
51
51
51
50
49
75
51
51
52
52
51
51
51
50
49
49
49
49
49
48
47
46
39
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
82 International (Westbound)
Sequence #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Stop Location
HAYWARD BART STATION
MISSION BLVD & B ST
MISSION BLVD & GRACE ST
MISSION BLVD & SUNSET BLVD
MISSION BLVD & GROVE WY
MISSION BLVD & BLOSSOM WY
MISSION BLVD & CHERRY WY
MISSION BLVD & MEDFORD AVE
MISSION BLVD & E LEWELLIN
E 14TH ST & 170TH AV
E 14TH ST & 167TH AV
E 14TH ST & 165TH AV
E 14TH ST & 164TH AV
E 14TH ST & 163RD AV
E 14TH ST & ASHLAND AVE
159TH AV & E 14TH ST
COELHO DR & MOONEY AV
BAYFAIR BART
COEHLO DR & MOONEY AV
159TH AV & E 14TH ST
E 14TH ST & 159TH AV
E 14TH ST & BAYFAIR DR
E 14TH ST & 153RD AV
E 14TH ST & 150TH AV
E 14TH ST & 148TH AV
E 14TH ST & 145TH AV
E 14TH ST & 143RD AV
E 14TH ST & 141ST AV
E 14TH ST & SAN LEANDRO BLVD
E 14TH ST & BLOSSOM WY
E 14TH ST & SYBIL AV
E 14TH ST & DOLORES AV
E 14TH ST & JOAQUIN AV
E 14TH ST & ESTUDILLO AV
DAVIS ST & HAYS ST
SAN LEANDRO BART STATION
DAVIS ST & HAYS ST
DAVIS ST & E 14TH ST
E 14TH ST & BEGIER AV
E 14TH ST & DUTTON AV
E 14TH ST & SUNNYSIDE DR
E 14TH ST & BROADMOOR BLVD
E 14TH ST & DURANT AV
E 14TH ST & 104TH AV
E 14TH ST & 100TH AV
E 14TH ST & 98TH AV
E 14TH ST & 94TH AV
E 14TH ST & 90TH AV
Total Ons
514
159
14
22
15
14
10
70
45
33
74
81
50
41
24
10
2
68
49
2
53
33
36
23
22
14
38
21
76
38
21
16
32
1
19
154
250
13
18
20
3
13
53
85
29
129
45
90
Total Offs
1
6
2
16
20
13
12
41
21
8
28
19
15
17
25
27
21
198
149
1
8
4
25
17
11
25
20
15
37
19
11
27
43
2
24
96
99
8
18
11
10
25
55
78
44
75
31
41
Max Load*
16
22
22
22
21
21
20
20
20
20
23
23
23
27
27
27
27
24
20
20
21
22
23
23
23
23
25
25
31
33
33
33
33
33
30
31
35
35
35
35
34
33
32
32
32
36
35
38
82 International (Westbound)
Sequence #
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
Stop Location
E 14TH ST & 87TH AV
E 14TH ST & 82ND AV
E 14TH ST & 80TH AV
E 14TH ST & 78TH AV
E 14TH ST & 73RD AV
E 14TH ST & 69TH AV
E 14TH ST & HAVENSCOURT
E 14TH ST & 64TH AV
E 14TH ST & 62ND AV
E 14TH ST & SEMINARY AV
E 14TH ST & 57TH AV
E 14TH ST & 54TH AV
E 14TH ST & 52ND AV
E 14TH ST & 48TH AV
E 14TH ST & 46TH AV
E 14TH ST & HIGH ST
E 14TH ST & 40TH AV
E 14TH ST & 38TH AV
E 14TH ST & 35TH AV
E 14TH ST & FRUITVALE AV
E 14TH ST & 29TH AV
E 14TH ST & MITCHELL ST
E 14TH ST & 26TH AV
E 14TH ST & 23RD AV
E 14TH ST & 21ST AV
E 14TH ST & 19TH AV
E 14TH ST & 17TH AV
E 14TH ST & 14TH AV
E 14TH ST & 10TH AV
E 14TH ST & 7TH AV
E 14TH ST & 5TH AV
E 14TH ST & 1ST AV
12TH ST & FALLON ST
12TH ST & OAK ST
12TH ST & JACKSON ST
12TH ST & HARRISON ST
12TH ST & WEBSTER ST
12TH ST & FRANKLIN ST
12TH ST & BROADWAY
11TH ST & JEFFERSON ST
11TH ST & BROADWAY
TOTAL**
Total Ons
84
126
22
36
141
49
72
63
34
122
20
72
28
49
55
74
19
51
140
102
50
12
59
44
38
17
14
42
48
40
42
36
3
7
2
2
1
1
5
0
689
5,152
Total Offs
51
49
19
21
105
16
29
35
22
51
8
34
27
49
35
81
21
62
275
71
49
30
54
73
32
15
19
50
71
60
60
82
14
34
31
99
54
23
351
77
542
4,395
Max Load*
37
47
50
51
53
54
58
56
58
59
59
61
62
63
64
62
63
62
57
59
59
59
62
59
53
53
52
52
52
52
51
52
52
52
51
47
46
46
28
15
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
82L International Limited (Eastbound)
Sequence #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Stop Location
11TH ST & JEFFERSON ST
11TH ST & BROADWAY
11TH ST & HARRISON ST
11TH ST & MADISON ST
E 14TH ST & 2ND AV
E 14TH ST & 5TH AV
E 14TH ST & 14TH AV
E 14TH ST & 26TH AV
E 14TH ST & AVENIDA DE LA FUENTE
E 14TH ST & HIGH ST
E 14TH ST & SEMINARY AV
E 14TH ST & HAVENSCOURT
E 14TH ST & 73RD AV
E 14TH ST & 82ND AV
E 14TH ST & 90TH AV
E 14TH ST & 98TH AV
E 14TH ST & 104TH AV
E 14TH ST & DUTTON AV
E 14TH ST & ESTUDILLO AV
E 14TH ST & PARROTT ST
E 14TH ST & 136TH AV
E 14TH ST & 150TH AV
BAYFAIR CENTER
BAYFAIR BART
TOTAL**
Total Ons
265
869
227
100
153
149
157
221
588
220
195
118
183
149
127
147
126
24
43
30
58
11
5
0
4,165
Total Offs
0
18
8
21
47
90
64
144
351
161
283
161
240
247
233
313
235
83
230
89
126
105
188
719
4,156
Max Load*
9
42
53
54
76
76
78
81
88
93
89
91
87
89
90
93
95
95
88
85
81
79
71
62
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
82L International Limited (Westbound)
Sequence #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Stop Location
BAYFAIR BART
BAYFAIR CENTER
E 14TH ST & 150TH AV
E 14TH ST & 136TH AV
E 14TH ST & DOLORES AV
E 14TH ST & ESTUDILLO AV
E 14TH ST & DUTTON AV
E 14TH ST & 104TH AV
E 14TH ST & 98TH AV
E 14TH ST & 90TH AV
E 14TH ST & 82ND AV
E 14TH ST & 73RD AV
E 14TH ST & HAVENSCOURT
E 14TH ST & SEMINARY AV
E 14TH ST & HIGH ST
E 14TH ST & 34TH AV
E 14TH ST & 26TH AV
E 14TH ST & 14TH AV
E 14TH ST & 5TH AV
E 14TH ST & 1ST AV
12TH ST & OAK ST
12TH ST & HARRISON ST
12TH ST & BROADWAY
11TH ST & JEFFERSON ST
TOTAL**
Total Ons
497
71
67
96
78
148
46
194
304
267
274
352
165
252
138
303
114
82
69
62
16
7
103
0
3,705
Total Offs
0
8
22
39
30
41
37
73
65
63
87
160
89
116
159
475
162
137
118
154
83
214
928
322
3,582
Max Load*
24
25
25
29
29
29
28
24
28
48
63
62
65
87
90
76
75
73
76
68
66
55
61
8
*Max Load taken exclusively from APC data
**Ridership figures provided in APC "by stop and trip" data do not exactly match APC "by trip only" totals.
As a result, "by stop" ridership does not match "by trip" ridership used in previous figures.
APPENDIX C
AC TRANSIT APC DATA COMPARISON
WITH NELSON\NYGAARD RIDECHECK
DATA
40L Telegraph (Northbound)
APC
Trip Time
5:01 AM
5:17 AM
5:32 AM
5:46 AM
6:01 AM
6:10 AM
6:25 AM
6:40 AM
6:56 AM
7:12 AM
7:23 AM
7:39 AM
7:54 AM
8:09 AM
8:25 AM
8:38 AM
8:53 AM
9:08 AM
9:23 AM
9:38 AM
9:53 AM
10:08 AM
10:23 AM
10:38 AM
10:53 AM
11:08 AM
11:23 AM
4
6
6
8
13
N/A
16
33
60
26
N/A
16
37
46
47
25
34
33
22
N/A
34
37
38
47
N/A
N/A
40
NN Ridecheck
Boardings
5
6
4
6
20
13
32
56
41
88
40
14
56
32
75
69
19
44
56
28
31
27
55
60
21
35
42
**Boardings estimated by time of day ridership
APC
Trip Time
11:38 AM
11:53 AM
12:08 PM
12:23 PM
12:38 PM
12:53 PM
1:08 PM
1:23 PM
1:38 PM
1:53 PM
2:08 PM
2:23 PM
2:38 PM**
2:53 PM**
3:07 PM
3:22 PM
3:38 PM
3:53 PM
4:08 PM**
4:23 PM
4:38 PM
4:53 PM
5:08 PM
5:23 PM
5:40 PM
5:55 PM
TOTAL
NN Ridecheck
Boardings
26
49
19
27
39
56
41
39
46
56
34
24
23
37
N/A
45
34
40
42
34
43
29
50
52
N/A
45
N/A
46
40
33
33
39
23
33
21
11
32
62
64
58
28
44
7
8
12
25
N/A
31
20
9
21
46
1,326
1,953
40L Telegraph (Southbound)
APC
Trip Time
5:45 AM
6:11 AM
6:24 AM
6:43 AM
6:53 AM
7:08 AM
7:23 AM
7:38 AM
7:49 AM
8:04 AM
8:19 AM
8:34 AM
8:49 AM
9:04 AM
9:19 AM
9:34 AM
9:49 AM
10:04 AM
10:19 AM
10:34 AM
10:49 AM
11:04 AM
11:19 AM
11:34 AM
11:49 AM
12:04 PM
N/A
25
13
22
32
32
25
42
N/A
26
35
33
32
N/A
N/A
49
41
32
45
46
43
46
34
N/A
91
60
NN Ridecheck
Boardings
7
24
11
13
20
17
41
36
26
53
45
64
43
49
26
43
33
46
73
39
27
92
50
48
39
37
*APC data incomplete
**Boardings estimated by time of day ridership
APC
Trip Time
12:19 PM
12:34 PM
12:49 PM
1:04 PM
1:19 PM
1:34 PM
1:49 PM
2:04 PM
2:19 PM
2:33 PM
2:48 PM
3:03 PM
3:18 PM
3:33 PM
3:48 PM
4:03 PM
4:18 PM
4:33 PM**
4:48 PM
5:03 PM
5:18 PM
5:36 PM
5:51 PM
6:06 PM**
6:21 PM
6:39 PM
TOTAL
NN Ridecheck
Boardings
66
52
63
78
N/A
36
N/A
49
84
50
54
49
66
57
53
107
62
86
87
120
42
71
59
99
*
78
73
91
71
89
72
82
63
104
*
101
N/A
31
78
84
49
90
33
75
59
67
50
73
*
57
26
57
2,014
2,935
43 Shattuck (Northbound)
APC
Trip Time
5:42 AM
5:57 AM
6:12 AM
6:25 AM
6:40 AM
6:55 AM
7:08 AM
7:20 AM
7:36 AM
7:53 AM
8:08 AM
8:23 AM
8:38 AM
8:52 AM
9:08 AM
9:23 AM
9:38 AM
9:53 AM
10:08 AM
10:23 AM
10:38 AM
10:53 AM*
11:08 AM
11:23 AM
11:38 AM
11:53 AM
3
7
9
8
12
12
10
35
18
15
14
24
21
22
22
14
22
20
15
16
29
0
27
21
N/A
18
NN Ridecheck
Boardings
4
5
7
3
17
44
25
60
29
12
17
28
5
27
16
17
19
7
30
17
21
34
17
27
13
17
*APC data indicated zero passengers
APC
Trip Time
12:08 PM
12:23 PM
12:38 PM
12:53 PM
1:08 PM
1:23 PM
1:38 PM
1:53 PM
2:08 PM
2:23 PM
2:38 PM
2:53 PM
3:08 PM
3:23 PM
3:37 PM
3:52 PM
4:07 PM
4:22 PM
4:37 PM
4:52 PM
5:09 PM
5:24 PM
5:41 PM
5:56 PM
6:11 PM
TOTAL
23
26
24
9
10
19
19
3
20
36
30
16
22
N/A
31
26
21
15
15
12
14
14
16
13
10
858
NN Ridecheck
Boardings
16
14
30
20
10
18
29
38
20
19
22
27
23
9
28
20
20
19
6
25
3
12
10
17
13
986
43 Shattuck (Southbound)
APC
Trip Time
5:49 AM
6:02 AM
6:10 AM
6:32 AM
6:33 AM
6:59 AM**
7:00 AM
7:29 AM
7:30 AM
7:59 AM
8:00 AM
8:27 AM
8:28 AM
8:57 AM
8:58 AM**
9:27 AM
9:28 AM
9:58 AM
9:57 AM
10:27 AM
10:28 AM
10:57 AM
10:58 AM
11:28 AM
11:29 AM
2
10
8
21
12
26
24
14
22
12
22
23
10
3
24
30
21
N/A
31
33
29
22
24
21
25
NN Ridecheck
Boardings
6
15
3
23
14
27
28
17
25
25
16
19
12
12
19
22
37
31
30
41
18
11
18
21
12
**Boardings estimated by time of day ridership
APC
Trip Time
11:58 AM
11:59 AM
12:28 PM
12:29 PM
12:58 PM
12:59 PM
1:28 PM
1:29 PM
1:58 PM
1:59 PM
2:28 PM
2:29 PM
2:58 PM
2:58 PM
3:28 PM
3:28 PM
3:58 PM
3:58 PM
4:32 PM
4:32 PM
5:02 PM
5:02 PM
5:32 PM
5:32 PM
5:55 PM
TOTAL
NN Ridecheck
Boardings
44
10
36
35
28
59
28
13
34
64
12
41
N/A
33
26
35
36
29
57
25
48
87
36
46
23
67
40
27
33
22
34
30
44
27
18
26
16
38
2
48
N/A
28
26
30
16
24
21
22
16
29
1,143
1,397
82 International (Eastbound)
APC
Trip Time
4:59 AM
5:12 AM
5:27 AM
5:42 AM**
5:57 AM
6:05 AM**
6:20 AM
6:35 AM
6:50 AM
7:03 AM**
7:18 AM
7:33 AM
7:48 AM
8:03 AM
8:18 AM
8:33 AM
8:48 AM
9:03 AM
9:18 AM
9:33 AM
9:48 AM
10:03 AM
10:18 AM
10:33 AM
10:48 AM
11:03 AM
11:18 AM
11:33 AM
N/A
33
37
40
43
42
56
42
86
81
81
39
N/A
59
57
N/A
65
60
43
53
47
44
45
48
73
N/A
59
72
NN Ridecheck
Boardings
34
27
27
48
53
57
48
83
94
87
89
89
50
85
46
79
98
58
48
50
86
47
53
51
60
50
68
91
**Boardings estimated by time of day ridership
APC
Trip Time
11:48 AM
12:03 PM
12:18 PM
12:33 PM
12:48 PM
1:03 PM
1:18 PM
1:33 PM
1:48 PM
2:03 PM
2:18 PM
2:33 PM
2:48 PM
3:01 PM
3:16 PM
3:31 PM
3:46 PM**
4:01 PM
4:16 PM
4:31 PM
4:46 PM
5:01 PM
5:16 PM
5:33 PM**
5:46 PM**
6:01 PM
6:22 PM**
6:37 PM
TOTAL
NN Ridecheck
Boardings
N/A
37
69
92
80
42
81
81
52
88
122
70
76
137
85
124
50
66
82
108
N/A
177
98
144
94
85
N/A
124
71
110
64
173
79
138
85
78
26
78
83
65
80
169
53
115
51
83
N/A
96
52
85
35
86
51
53
N/A
28
2,924
4,488
82 International (Westbound)
APC
Trip Time
4:34 AM
4:49 AM
5:04 AM
5:19 AM
5:34 AM**
5:49 AM**
5:54 AM
6:09 AM
6:24 AM
6:39 AM
6:54 AM
7:09 AM
7:24 AM
7:39 AM
7:54 AM
8:09 AM
8:24 AM
8:39 AM
8:57 AM
9:12 AM
9:27 AM
9:42 AM
9:57 AM
10:12 AM
10:27 AM
10:42 AM
10:57 AM
11:12 AM
11:27 AM
11:42 AM
41
36
34
39
50
62
56
N/A
102
128
118
120
53
100
85
104
81
87
89
107
N/A
88
93
N/A
96
79
96
87
89
90
NN Ridecheck
Boardings
21
22
34
31
33
40
50
71
89
95
104
122
101
81
118
55
78
75
99
62
79
66
76
33
36
110
62
55
67
88
**Boardings estimated by time of day ridership
APC
Trip Time
11:57 AM
12:12 PM
12:27 PM
12:42 PM
12:57 PM
1:12 PM
1:27 PM
1:42 PM
1:57 PM
2:12 PM
2:20 PM
2:35 PM
2:50 PM
3:05 PM
3:20 PM
3:35 PM
3:50 PM
4:05 PM
4:20 PM
4:35 PM
4:50 PM
5:05 PM
5:20 PM
5:35 PM
5:50 PM
6:15 PM
6:30 PM
6:45 PM
7:00 PM
TOTAL
NN Ridecheck
Boardings
112
66
95
69
110
78
N/A
128
96
51
109
64
N/A
89
110
87
142
88
124
102
128
47
101
112
138
89
142
127
103
114
88
98
N/A
141
107
85
89
87
99
46
N/A
42
85
62
60
66
99
36
93
79
95
76
57
50
50
89
65
38
4,707
4,359
82L International Limited (Eastbound)
APC
Trip Time
6:05 AM
6:15 AM
6:25 AM
6:35 AM
6:45 AM
6:55 AM
7:05 AM
7:15 AM
7:25 AM
7:35 AM
7:45 AM
7:55 AM
8:05 AM
8:15 AM
8:25 AM
8:35 AM
8:45 AM
8:55 AM
9:05 AM
9:15 AM
9:25 AM
9:35 AM
9:45 AM
9:55 AM
10:05 AM
10:15 AM
10:25 AM
10:35 AM
10:45 AM
10:55 AM
11:05 AM
11:15 AM
11:25 AM
11:35 AM
11:45 AM
11:55 AM
12:05 PM
12:15 PM
12:25 PM
16
20
N/A
62
31
29
46
58
62
N/A
44
57
34
42
29
N/A
5
32
34
39
24
40
N/A
25
32
50
35
33
N/A
48
45
67
44
55
59
N/A
59
53
45
NN Ridecheck
Boardings
20
21
21
36
30
34
38
65
41
36
65
27
43
33
14
40
27
28
40
46
13
35
62
14
28
44
31
31
50
21
27
33
36
32
30
52
12
81
25
APC
Trip Time
12:35 PM
12:45 PM
12:55 PM
1:05 PM
1:15 PM
1:25 PM
1:35 PM
1:45 PM
1:55 PM
2:05 PM
2:15 PM
2:25 PM
2:35 PM
2:45 PM
2:55 PM
3:05 PM
3:15 PM
3:25 PM
3:35 PM
3:45 PM
3:55 PM
4:05 PM
4:15 PM
4:25 PM
4:35 PM
4:45 PM
4:55 PM
5:05 PM
5:15 PM
5:25 PM
5:35 PM
5:45 PM
5:55 PM
6:05 PM
6:15 PM
6:25 PM
6:35 PM
6:45 PM
TOTAL
NN Ridecheck
Boardings
44
54
56
53
N/A
56
29
43
81
51
81
88
56
65
44
31
43
46
N/A
76
98
53
35
38
56
63
73
136
82
71
N/A
70
83
98
106
85
88
76
123
60
91
103
42
41
88
102
N/A
108
57
60
60
42
59
36
54
95
61
70
71
101
N/A
65
76
62
83
60
42
34
43
62
37
23
46
41
30
26
3,472
3,806
82L International Limited (Westbound)
APC
Trip Time
6:00 AM
6:10 AM
6:20 AM
6:30 AM
6:40 AM
6:50 AM
7:00 AM
7:10 AM
7:20 AM
7:30 AM
7:40 AM
7:50 AM
8:00 AM
8:10 AM
8:20 AM
8:30 AM
8:40 AM
8:50 AM
9:00 AM
9:10 AM
9:20 AM
9:30 AM
9:40 AM
9:50 AM
10:00 AM
10:10 AM
10:20 AM
10:30 AM
10:40 AM
10:50 AM
11:00 AM
11:10 AM
11:20 AM
11:30 AM
11:40 AM
11:50 AM
12:00 PM
12:10 PM
12:20 PM
12:30 PM
32
38
46
N/A
73
54
68
75
92
N/A
23
153
70
53
59
59
N/A
51
63
51
39
36
N/A
28
45
34
41
33
51
N/A
42
37
48
42
32
N/A
47
27
49
41
NN Ridecheck
Boardings
15
35
38
26
34
61
79
95
96
84
85
81
38
75
30
74
20
23
38
38
64
29
32
25
40
34
23
33
18
39
34
38
37
37
37
39
47
28
39
35
APC
Trip Time
12:40 PM
12:50 PM
1:00 PM
1:10 PM
1:20 PM
1:30 PM
1:40 PM
1:50 PM
2:00 PM
2:10 PM
2:20 PM
2:30 PM
2:40 PM
2:50 PM
3:00 PM
3:10 PM
3:20 PM
3:30 PM
3:40 PM
3:50 PM
4:00 PM
4:10 PM
4:20 PM
4:30 PM
4:40 PM
4:50 PM
5:00 PM
5:10 PM
5:20 PM
5:30 PM
5:40 PM
5:50 PM
6:00 PM
6:10 PM
6:20 PM
6:30 PM
6:40 PM
6:50 PM
7:00 PM
TOTAL
NN Ridecheck
Boardings
32
45
60
26
N/A
44
32
32
26
52
34
34
38
57
56
69
N/A
32
35
43
36
61
127
77
46
43
37
28
53
47
N/A
45
62
36
43
36
28
42
58
59
39
54
47
36
N/A
41
62
76
77
39
79
44
78
24
42
47
39
30
48
29
N/A
48
26
41
21
27
32
29
22
18
25
32
38
23
N/A
21
28
4
3,238
3,344