COMM B8Z01:
Communication Skills for the
Workplace
Full Title:
Communication Skills for the Workplace
Module Code:
COMM B8Z01
Credits:
5
Valid From:
Semester 1 - 2013/14 ( September 2013 )
Module Delivered in
2 programme(s)
Module Description:
no description provided
Learning Outcomes:
On successful completion of this module the learner should be able to
1. Recognise and translate communication ‘cues’ from others, particularly in the workplace.
2. Consciously use positive non-verbal communication in the workplace.
3. Deliberately encode effective messages, taking into account cultural considerations and receiver sensitivities within the
finance sector.
4. Develop and deliver effective presentations.
5. Conduct and participate in business meetings in a professional manner.
6. Make effective use of workplace communication skills in a variety of contexts as part of a finance team.
7. Practise appropriately assertiveness in the workplace.
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COMM B8Z01:
Communication Skills for the
Workplace
Module Content & Assessment
Indicative Content
Introduction to Communication
Key elements of the communication process (sender, receiver, etc), academic models of the communication process, managing your
messages, interpersonal communication barriers (barriers to communication).
Non-Verbal Communication
Importance of non-verbal communication with particular reference to the finance sector, body language, posture, gestures, etc, proxemics,
kinesics, semiotics.
Presentation Skills
Purpose/objectives, audience analysis, timing/location/context,content/structure, visual aids, delivery (vocal, non-verbal) Q&A, audience
interaction, developing an individual speaking style, individual and group presentations.
Meetings
Roles – chairperson, participant, secretary, planning and preparation, documents – agenda, minutes, etc, conducting the meeting,
participating effectively in the meeting.
Workplace Skills
Time management, listening Skills, interpersonal skills, assertiveness, working effectively in a group.
Assessment Breakdown
%
Course Work
50.00%
End of Module Formal Examination
50.00%
Full Time
Course Work
Assessment
Type
Assessment Description
Outcome
addressed
% of
total
Marks
Out Of
Pass
Marks
Assessment
Date
Duration
Continuous
Assessment
Students will be expected to prepare and
deliver individual and/or group presentations
along with group-based assignments
devised by the lecturer.
None
50.00
0
0
n/a
0
Continuous
Assessment
Assessment tools designed by the lecturer
will be directly aligned with a selection of
module learning outcomes. An indicative
continuous assessment assignment could
require students to prepare and deliver
individual and/or group presentations
(depending on class size). Other learning
outcomes will be assessed in the final exam.
2,3,4
50.00
0
0
n/a
0
No Project
No Practical
End of Module Formal Examination
Assessment Type
Assessment Description
Outcome
addressed
% of
total
Marks
Out Of
Pass
Marks
Assessment Date
Duration
Formal Exam
End-of-Semester Final Examination
1,3,4,5,6
50.00
0
0
End-of-Semester
0
Reassessment Requirement
A repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a
coursework element.
DKIT reserves the right to alter the nature and timings of assessment
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COMM B8Z01:
Communication Skills for the
Workplace
Module Workload & Resources
Workload: Full Time
Workload Type
Workload Description
Hours
Frequency
Average
Weekly
Learner
Workload
Lecture
No Description
1.00
Every
Week
1.00
Tutorial
No Description
2.00
Every
Week
2.00
Independent Study
No Description
6.00
Every
Week
6.00
Total Weekly Learner Workload
9.00
Total Weekly Contact Hours
3.00
This course has no Part Time workload.
Resources
Recommended Book Resources
McClave, Henry, Communication for Business, Gill & Macmillan, 2008
Supplementary Book Resources
John Fiske 2011, Introduction to Communication Studies, Prentice Hall
Stanton, Nicky, Mastering Communication (5th Edition), Palgrave Macmillan, 2009
John Mole 2002, Mind your Manners: Managing Business Culture in the New Global Europe, Nicholas Brealey
Barbara Chivers 2007, A Student's Guide to Presentations: Making your Presentations Count, Sage
This module does not have any article/paper resources
Other Resources
n/a: Working in Groups - DkIT Centre for Learning & Teaching (CELT)n/a
http://www.dkit.ie/celt/learning-and-tea ching-resources/group-work
Module Delivered in
Programme Code
Programme
Semester
Delivery
DK_BBAAF_B
Bachelor of Arts (Honours) in Accounting and Finance
2
Elective
DK_BBUST_8
Bachelor of Business (Honours)
2
Elective
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