Army Family
Readiness
Handbook
Colorado National Guard Family Program
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CONGFamilyReadiness.net
1-866-333-8844
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Table of Contents
Table of Contents....................................................................................................... 3
Welcome Letter ......................................................................................................... 5
Mission Statement ..................................................................................................... 6
Why the Color Purple? .............................................................................................. 6
Family Program Website ........................................................................................... 7
Acronyms .................................................................................................................. 8
Army Family Readiness
Overview ................................................................................................................. 10
Responsibilities
Chain of Command ........................................................................................11
Chain of Concern .......................................................................................... 12
FRG - What’s in it For Us? ..................................................................................... 13
Family Readiness Support Assistant (FRSA)
Mission Statement and Essential Services .............................................................. 15
Contact Information ................................................................................................ 16
Family Readiness Success....................................................................................... 18
Family Readiness Monthly Report Criteria ............................................................ 19
Report Snap-Shot .......................................................................................... 20
National Criteria............................................................................................ 22
State Criteria ................................................................................................. 33
Family Readiness Group (FRG)
Mission .................................................................................................................... 40
Goals and the Five Essential Ingredients ................................................................ 41
Structure .................................................................................................................. 42
Types of Volunteers ................................................................................................. 43
Military Point of Contact Position Description ............................................ 44
FRG Leader Position Description ................................................................. 45
FRG Treasurer Position Description ............................................................. 46
FRG Operating Guidance
Family Readiness Group & Social Media .................................................... 48
Phone Calls To and From Families ............................................................... 49
Crisis Calls and the Veteran Crisis Line ....................................................... 50
Emails To and From Families ....................................................................... 51
FRG Meetings ............................................................................................... 53
Unit and FRG Planned Activities.................................................................. 54
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Family Readiness Group Fund ...................................................................... 55
Fundraising Guidance ................................................................................... 56
Soldier/Family Welcome Packets/Program................................................... 57
Family Assistance Specialist (FAS)
Army Family Assistance Centers ............................................................................ 61
Essential Services .................................................................................................... 62
Family Assistance Unit and Area Assignment ........................................................ 64
Methods of Individual and Family Assistance ........................................................ 66
FRG Assistance ....................................................................................................... 68
Colorado National Guard Family Program
Services .................................................................................................................... 70
Publication Information
This handbook was published in June of 2014. The contents of this handbook will remain
valid until the next publishing, or until superseded by one of the governing regulations. To
determine if you have a copy of the most current handbook, please contact your assigned
Family Readiness Support Assistant (FRSA).
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National Guard Family Program
Our Mission Statement:
“To establish and facilitate ongoing communication, involvement, support, and
recognition between National Guard Families and the National Guard,
in a partnership that promotes the best in both.”
Why the color Purple?
Purple has long stood as the color used to signify something that is not military branch
specific. If one were to combine the colors of all the branches of service together on an art
palette, the color would indeed be purple.
The Family Program Office is “purple” because it provides support and assistance to any
military member, regardless of their branch of service. Purple also represents the oldest medal
in the US Military...
The Purple Heart
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Colorado National Guard
Family Program Website
The Colorado National Guard Family Program Website was developed to provide program and
contact information to Commanders, Service Members and Family Members 24 hours a day, 7
days a week. The website is continuously updated with program changes and events. By
visiting the ‘Calendar of Events’ page, you can see the myriad of activities that are planned by
the Family Program and related offices. In the ‘Announcements’ section, you can find flyers,
advertisements and updates as they occur.
Commanders of all levels are encouraged to use the website as a training tool for Self and
Family Readiness for their Service Members. By having this information available in a public
forum, the Service and Family Members have essential information they need to ready
themselves and their Families for continuous and honorable service in the Colorado National
Guard.
www.CONGFamilyReadiness.net
If you can’t find the information you are looking for, or if you found information that you
think would be useful to the Service Members of the Colorado National Guard, please contact
our Marketing Office at 720-250-1193.
Other Ways to Stay Connected
In order to facilitate timely and accurate information to Service and Family Members, the
Family Program Office utilizes a variety of social media tools in order to meet the communication preferences of our audience. Please take the time to sign up to receive information updates
from the social media outlet of your choice. All outgoing announcements are posted on every
outlet, every time.
To see the various methods that are being utilized, visit the Family Program website (listed
above) and navigate to the ‘How to Stay Informed’ page under the ‘How to Connect’ tab. If
you prefer a communication method that is not listed, please contact us!
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Commonly Used Family Readiness Acronyms
1SG
First Sergeant
AAFES Army and Air Force Exchange Service
AFRP Airman and Family Readiness Program
AGR
Active Guard Reserve
AR
Army Regulation
ARFORGEN Army Force Generation
ASMC Area Support Medical Company
AT
Annual Training
AVIM Aviation Intermediate Maintenance
BCC
Blind Carbon Copy
BN
Battalion
BSB
Brigade Support Battalion
BTRY Battery
CDR
Commander
CMD
Command
CNGBI Chief National Guard Bureau Issuance
CO
Company
CONG Colorado National Guard
CCT
Contingency Contracting Team
CST
Civil Support Team
CTC
Centennial Training Center
CYP
Child and Youth Program
DA
Department of the Army
DD/DOD
Department of Defense
DEERS Defense Enrollment Eligibility Reporting
System
DET
Detachment
DPH
Director of Psychological Health
ENG
Engineer
ESGR Employer Support of the Guard and
Reserve
FAS
Family Assistance Specialist
FF
Firefighters
FiB
Fires Brigade
FORSCOM U.S. Forces Command
FR
Family Readiness
FRG
Family Readiness Group
FRSA Family Readiness Support Assistant
FRGL Family Readiness Group Leader
FRGT Family Readiness Group Treasurer
FSC
Forward Support Company
FSG
Family Support Group (obsolete term)
FY
Fiscal Year
HAATS
High Altitude Aviation Training Site
HHB
Headquarters and Headquarters Battery
HHC
Headquarters and Headquarters Company
HHD
Headquarters and Headquarters Detachment
ID
Identification
JAG
Judge Advocate General
JFHQ Joint Force Headquarters
JFSAP Joint Family Support Assistance Program
JSS
Joint Services Support
MAINT Maintenance
MDB
Missile Defense Brigade
MED
Medical
MMA Medical Management Activity
MP
Military Police
MPOC Military Point of Contact
MWR Morale, Welfare and Recreation
NGB
National Guard Bureau
NORTHCOM
U.S. Northern Command
NSC
Network Support Company
OPSEC Operations Security
OSACOM
Operational Support Airlift Command
PAD
Public Affairs Detachment
PHA
Periodic Health Assessment
PII
Personally Identifiable Information
REC
Recruiting
RET
Retention
RDC
Rear Detachment Commander
RRB
Recruiting and Retention Battalion
RSP
Recruit Sustainment Program
RTI
Regional Training Institute
SAD
State Active Duty
SFPD State Family Program Director
SME
Subject Matter Expert
SOD-K Special Operations Detachment - Korea
SOP
Standard Operating Procedure
SOS
Survivor Outreach Services
SWTD Special Warfare Training Detachment
TAA
Transition Assistance Advisor
vFRG Virtual Family Readiness Group
YRRP Yellow Ribbon Reintegration Program
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Army Family
Readiness
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Army Family Readiness Overview
Family Readiness is defined as Service Members and Families who are prepared and equipped
with the knowledge and tools to successfully meet the challenges of military lifestyle. It is the
state of preparedness of Service Members and their Families through proactive education and
support programs that support self-reliance and enhance individual and Family well-being in
peace and wartime. With today’s smaller Army, active and reserve units that train for and
support warfighting and peacekeeping missions experience unprecedented turbulence and
uncertainty. These Soldiers and their Families (both immediate and extended) endure frequent
separations during training, State Active Duty (SAD) status, and longer overseas missions.
Empowering Families and Service Members to be self-sufficient, especially during times of
mobilization and training, helps to ensure successful achievement of military operations.
Benefits of Readiness
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Family Readiness is a force multiplier for successful deployments
Service Member/Family Readiness is a key factor in unit, Service Member, and Family
morale
Family Readiness helps to increase retention of Service Members, encourages Family
participation and ultimately contributes to successful achievement of the mission
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Family Readiness Responsibilities
Chain of Command Responsibilities
Battalion Commander



Prepares Family
Readiness (FR) Standard
Operating Procedure
(SOP) and sets Family
Readiness goals for the
battalion (BN)
Selects BN FRG Advisor
Participates in steering
committee meetings,
reviews FRG programs,
and coordinates with
higher command on major
Family Readiness issues
Unit Commander
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Prepares FR SOP and sets
Family Readiness goals
for the unit, with
guidance from the BN
SOP
Appoints FRG Leader,
Treasurer and MPOC
Supports FRG Leader as
necessary
Coordinates with FRG
Leader on fundraisers and
other FRG activities
Reviews FRG fund status
and newsletters
Encourages all Soldiers
and Families to
participate in FRG
activities
Ensures that vital Family
Readiness information is
conveyed to the FRG
Leaders and Soldiers
Rear Detachment
Commander

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Serves as unit Commander
during deployment
Performs same duties as
Commander
Helps resolve Family
Readiness problems or
refers them to appropriate
post agencies
Maintain regular contact
with deployed unit
Suggested Regulations and Resources to have on File for Reference
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AR 600-20, Army Command Policy
AR 530-1, Operations Security
AR 608-1, Army Community Service
500-3-3, FORSCOM
Standardizing official U.S. Army
external official presences (social
media) Memorandum

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AR 360-1, The Army Public Affairs
Program
CNGBI 1800.02, National Guard
Family Program
8 CCR 1505-2, CO Sec. of State
Bingo/Raffle Games
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Chain of Concern Responsibilities
FRG Steering Committee/
Battalion Advisor



Oversees and supports FRG activities
at the battalion level
Provides assistance and mentorship
to unit FRG Leaders
Coordinates with battalion
Commander on Family Readiness
issues and concerns
FRG Leader
Supports Commander’s Family Readiness
goals
Provides overall leadership for FRG
Recruits volunteers
Coordinates all FRG events with the help of
FRG volunteers
Presides over FRG events
Ensures that all members are involved in
group decision and events
Ensures that key information is conveyed to
members

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Family Members
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Support their Soldiers
Support Command readiness goals
Participate willingly and contribute to
FRG activities
Keep personal affairs in reasonable
order
Inform Commander and FRG Leader
of key changes
Soldiers
Participate in FRG and encourage their
Families to do so
Assist FRG Leaders with FRG projects
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Family Readiness Group -What’s in it for Us?
Spouses and Family Members
For Spouses and Family members, Family Readiness and the FRG gives a sense of belonging
to the unit and the Army community-the Army Family. It provides a way to develop
friendships, share important information, obtain referrals to needed Army resources, and share
moral support during unit deployments. For the long-term, involvement in FRG activities can
foster more positive attitudes among Army families and provide a better understanding of
military life, the unit, and its mission.
Soldiers’ Peace of Mind
Soldiers can be assured that their family members will be more self sufficient and will have
reliable and friendly support while they are deployed. This peace of mind can help Soldiers
focus on their work, perform better, relate better to other Soldiers, and be safer while they’re
on a training or real-world mission.
Commanders
For Commanders, the unit FRG helps to lighten their workload, especially in the area of
Soldier and Family readiness goals. The FRG can enhance camaraderie and unit readiness by
promoting self-reliance and by helping Soldiers and Family member to identify closely with
the unit.
Military and Civilian Communities
For the military and civilian communities, a well established FRG program can help forestall
serious family problems (such as family violence, substance abuse, juvenile delinquency, child
abuse, etc.) that weaken Army families and place heavy demands on community service
agencies. Effective FRGs provide a positive environment for diverse cultures to thrive
together and to truly become one Army family-an Army of One.
Army as a Whole
For the Army, successful FRG programs, combined with ample and available community
resources, help the Army achieve its primary goals-including the all-important goal of
attracting and retaining high-quality Soldiers and families in the Army.
Army Family and Society as a Whole
For the Army Family and society as a whole, peace of mind; togetherness; pride in ourselves as
individuals, families, units, and a nation of diverse cultures; and confidence that our Army can
promote a better and safer world.
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Family Readiness
Support Assistant
(FRSA)
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Family Readiness Support Assistant (FRSA)
FRSA Mission Statement
To empower Commanders in their duty to deliver the Total Army Family Program
(AR 600-20) so that Soldiers and Families are entitled, informed, educated, assisted, and made
ready for the unique demands of military life before, during, and after deployment.
Family Readiness Support Assistants are a consistent Family Readiness asset to Commanders
during all phases of the Army Force Generation (ARFORGEN) cycle
(pre-alert, alert/predeployment, deployment, post-deployment, reintegration, and reconstitution). While the
Commander has overall responsibility for Family Readiness in the unit, the FRSA’s role is to
act as the staff subject matter expert (SME) on Family Readiness. Specifically, the FRSA is a
key contributor to the development of the Commander’s Total Family Readiness Program and
plays a central role in the program’s execution. FRSAs provide the continuum of care so that
Family Readiness is a consistent focus, regardless of the unit’s status within the deployment
cycle.
Essential Services Provided by the FRSA


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


Assist with the execution of the Family Readiness Standard Operating Procedure for all
levels of command
Provide training, hands-on assistance and information to subordinate unit Commanders
and Family Readiness Groups on all aspects of Family Readiness, well-being, and
deployment cycle support
Track and maintain Family Readiness records and reporting requirements for all levels
of Command
Serve as the liaison between the Brigade, Battalion and Company Commander, State
Family Program Office, Family Assistance Specialist (FAS) and Volunteers
Provide regulatory guidance regarding Family Readiness
Serve as the Subject Matter Expert on Family Readiness while facilitating resources
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FRSA Contact Information and
Organizational Chart
169th Fires Brigade
89th Troop Command
720-847-8490
193rd BN / SF BN
Buckley Air Force Base
720-250-2772
Denver Armory
169th HHB
5/19th HHC
540th NSC
5/19th B Co.
3/157th FA HHB
5/19th D Co.
3/157th FA A Btry.
5/19th SWTD
3/157th FA B Btry.
193rd MP HHC
188th FSC
220th MP Co.
188th FSC, Det. 1
947th ENG
147th BSB HHC
1157th FF
147th BSB A Co.
86th MI B Co.
147th BSB A Co., Det. 1
147th BSB B Co.
3650th Maint. Co.
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JFHQ and Aviation Battalion
720-847-8287
Buckley Air Force Base
JFHQ
104th PAD
Space and Infantry Battalions
720-250-3895
101st Army Band
Colorado Springs
HAATS
RRB
117th Space BN
MED CMD
217th Space Co.
OSACOM, Det. 33
1198th Space Co.
8th CST
168th RTI
SOD-K
CTC
MMA
100th MDB
1917th CCT
NORTHCOM
891st JA
1-157th HHC
2-135th HHC
1-157th A Co.
2-135th A Co.
1-157th B Co.
2-135th B Co., Det. 1
1-157th C Co.
2-135th D Co.
1-157th D Co.
2-135th E Co.
1157th FSC
2-135th G Co., Det. 1
131 AVIM
3-140th, D Co.
928th ASMC
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Family Readiness Success
The primary factor in determining the success of a command’s Family program is the energy
level and focus of the leaders and their support staff. In coordination with the command
leadership at the brigade, battalion, or specified element, the FRSA will provide Family
readiness support including direct day-to-day services to Soldiers and Family members and
liaison with other support entities including Rear Detachments, Family Readiness Groups, and
Family Assistance Centers. The FRSA will provide guidance, assistance, and day-to-day
support and continuity for the Commander’s Family Readiness Program, operations, and
initiatives. The FRSA will also support and be responsible for outreach, communication and
coordination of programs and services designed to educate ARNG members and their Families
about the assistance and services available to them under the Deployment Cycle Support
Program.
FRSA personnel are generally assigned to ARNG units and receive technical guidance and
direction from the Commander or the Commander’s designated representative. Additionally,
the State Family Program Director (SFPD) will often provide FRSAs with guidance and
direction to coordinate State-wide Family Readiness. Each state has one or two Senior FRSAs
and a number of unit FRSAs. The Senior FRSA is the lead FRSA in the State Family
Readiness Program. The Senior FRSA assists the SFPD with the management and
administration of all Family Readiness operations and provides guidance and assistance to
FRSAs.
Notes
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Family Readiness Monthly Report Criteria
The FRSA completes and submits the monthly Readiness Report to the National Guard Bureau
each month as required by the contractor. This data is collected for the purpose of assessing
and understanding the needs of each state/brigade/battalion/unit.
National Reporting Criteria*
1. FRG Leader appointment memorandum and all associated volunteer forms
completed
2. FRG Leader training completed
3. Military Point of Contact (MPOC) designated and appointment memorandum
completed
4. MPOC training completed
5. FRG Family Contact phone tree in place
6. FRG newsletter or social media site completed
7. FRG Email list completed
8. Annual Information Brief completed within last 12 months
9. Commander or Rear Detachment Commander training completed
State Reporting Criteria
1.
2.
3.
4.
5.
Colorado National Guard Soldier/Family Profile form annual unit update completed
Unit/FRG Personnel attended most recent Family Program Readiness Training
Most Recent Family Readiness Activity Report completed (March or September)
FRSA unit maintenance visit completed
Volunteer hours logged in Joint Services Support monthly
*All criteria tracked in Joint Services Support (JSS)
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Monthly Report National Criteria Snap-Shot
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Monthly Report State Criteria Snap-Shot
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National Criteria #1:
FRG Leader Appointment Memorandum
& Volunteer Forms Completed
Responsibility
FRGL appointed and memorandum signed by unit Commander. Volunteer forms completed by
FRGL and given to FRSA. (DA Form 4162, DD Form 2793, Privacy Act Statement, and
Volunteer Joint Services Support (JSS) Agreement Form)
Validity
Indefinitely, unless there is a change of Command or the FRGL resigns, at which point a new
appointment memorandum will be written.
Tracking
The FRSA will keep the appointment memorandum and volunteer forms in the Volunteer’s
file. The Volunteer, Military Point of Contact, and Commander will also receive a copy to keep
on file.
Notes
___________________________________________________________
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Applicable Regulation
AR 608-1, Chapter 5, Paragraph 9.b.(1)-(4) & (6).k and m
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National Criteria #2:
FRG Leader Training Completed
Responsibility
Once the FRSA receives the appointment memorandum, he/she will contact the Volunteer to
set up the training.
Validity
3 years (1095 days). After the initial basic training, it is recommended that the statutory
(appointed) Volunteer complete a refresher training on an annual basis.
Tracking
The FRSA will keep track of the training dates in Joint Services Support.
Notes
___________________________________________________________
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Applicable Regulation
AR 608-1, Chapter 5, Paragraph 9.q.-r.
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National Criteria #3:
Military Point of Contact (MPOC) Designated and
Appointment Memorandum Completed
Responsibility
MPOC appointed and memorandum signed by unit Commander.
Validity
Indefinitely, or until one of the following occurs: MPOC changes units, or a change of Command occurs and the new Commander deems the change necessary.
Tracking
The FRSA will keep the appointment memorandum and in the unit’s file. The Military Point of
Contact, FRGL and Commander will also receive a copy to keep on file.
Notes
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Applicable Regulations
AR 608-1, Chapter 5, Paragraph 10 b. (7) (a)
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National Criteria #4:
MPOC Training Completed
Responsibility
Once the FRSA receives the appointment memorandum, he/she will contact the MPOC to
schedule the training.
Validity
3 years (1095 days). After the initial basic training, it is recommended that the MPOC complete a refresher raining on an annual basis.
Tracking
The FRSA will keep track of the training dates in Joint Support Services.
Notes
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Applicable Regulation
AR 600-20, Chapter 5, Paragraph 10 b. (b) 3.
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National Criteria #5:
FRG Family Contact Phone Tree in Place
Responsibility
The MPOC provides a unit roster to the FRSA, as requested, on a quarterly basis. The FRSA
then compares the information collected from the CONG Soldier/Family profile form to the
unit roster and updates the Family/Soldier Contact Distribution Workbook.
Validity
1 quarter (90 days).
Tracking
Once the FRSA has updated the Contact Distribution Workbook, they will send it to the FRG
Leader, MPOC and Commander. The FRSA will also track this in JSS.
Notes
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___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
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___________________________________________________________
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Applicable Regulations
AR 608-1, Appendix J, Paragraph 2 (d)
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National Criteria #6:
FRG Newsletter or Social Media Site Completed
Responsibility
The FRG Leader creates a newsletter (template provided by FRSA, if needed). The newsletter
is distributed by the FRG Leader according to Family Readiness SOP.
Validity
The newsletter will be sent to Service Members and Families at a minimum of every 90 days in
a non-deployed status and every 30 days in a deployed status, unless the SOP calls for more
frequent distribution. If a Social Media site is used in place of a newsletter, the FRG Leader
will add/update information using the same SOP guidelines as the newsletter.
Tracking
A copy of the newsletter will be sent to the FRSA via email. If social media is used, the link
should be shared with the FRSA. The FRSA can then go to the page to check for updates and
track accordingly. The FRSA will also track this in JSS.
The primary purpose of the official FRG newsletter is to convey timely, accurate information
approved by the Command. It is a conduit of information arranged in a pleasing and wellthought manner, and reflects the needs of the unit Service Members and Families. Additionally,
the FRG Newsletter updates the Service Members and Families on unit events and activities so
they can maintain their personal and Family readiness state as well as possible. The production
of a newsletter with good information shows the Families and Supporters that the unit has a
vested interest in their well-being, helping to increase morale and participation.
Official Newsletter Requirements and Standards




Educational Information
Promotes unit Cohesion
Related to the unit’s Mission, Family Programs and Family or unit Readiness
Includes something for everyone: Traditional, AGR, retirees, youth, married and single
Service Members with or without children
Applicable Regulation
AR 608-1, Appendix J, Paragraph 2 (d).
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Guidelines for the Commander when Determining Content
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Information related to unit mission and readiness, to include Family Readiness such as
information related to FRG activities in support of annual training, pre-mobilization
briefings, deployments, and welcome home and reunion ceremonies
Information that is educational in nature, designed to promote informed, mission-ready
Soldiers and resilient Families
Chaplain-sponsored programs and activities, such as Strong Bonds events
Education and training programs such as “Operation READY”
Information on local civilian social service agencies that provide various services
Contacts for Veterans' service organizations that offer guidance and support
Information regarding activities for Soldiers and Families that promotes unit cohesion and
helps strengthen the ongoing esprit de corps among Family members and the unit, such as
Family activities
Screen for Operational Security (OPSEC) and Personally Identifiable Information (PII)
protection
Notes
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National Criteria #7:
FRG Email List Updated
Responsibility
The FRSA will enter the information provided on the CONG Soldier/Family profile form into
the Soldier/Family Contact Distribution roster to create an email list used to be used by the
Commander, FRSA, FAS, or FRG Leader as needed.
Validity
1 quarter (90 days). This list needs to be updated a minimum of every 90 days to ensure
information is up-to-date, including Service Members leaving the unit or newcomers entering
the unit.
Tracking
Once the FRSA has updated the Contact Distribution Workbook, they will send it to the FRG
Leader, MPOC and Commander. The FRSA will also track this in Joint Services Support.
Notes
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Applicable Regulation
Forces Command Regulation 500-3-3, Task 2-I-21 b.
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National Criteria #8:
Annual Information Brief Completed Within Last 12 Months
Responsibility
The Commander will work with the FRG Leader/FAS/FRSA to schedule an Annual
Information Brief to be given to the Service Members and Families.
Validity
1 year (365 days).
Tracking
Once the brief has taken place, the FRG Leader/MPOC/Commander will give the sign-in
roster to the FRSA to keep on file for the unit. The FRSA will also keep track of this in JSS.
The Family Program Informational Brief is required annually (FORSCOM 500-3-3, Task 2-I21 e), and is usually combined with a unit’s Family Day in order to maximize participation.
The only required brief for Family Readiness is the Family Program Informational Brief. Other
sections of the military may have additional requirements such as a Family OPSEC brief.
The annual Family Program brief includes useful information regarding benefits and resources
for Service Members and military Families. The FRG Leader is encouraged to give the brief to
the unit Families, however, Family Program staff is also available to assist the FRGL with this
task. Also, please remember that if a sign-in roster is not collected, it cannot be proven that the
brief actually took place. Please send completed sign-in rosters to your FRSA.
Applicable Regulation
Forces Command Regulation 500-3-3, Task 2-I-21 e.
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Suggested Items to Include in the Family Day Agenda
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Welcome greeting from the Commander
Introduction of unit personnel and FRG volunteers
Introduction of new Service Members and their Families
Icebreaker activity
Training
Non-denominational religious service (if Chaplain is available)
Time for Family members to travel to and from the event
Suggested Ideas for Family Day Training Topics







Benefits and Entitlements Briefing (contained in Family Program Brief)
Information on the FRG (contained in Family Program Brief)
Legal and Financial Briefings
Army Substance Abuse Program (ASAP)
Family Health and Safety
DEERS Enrollment
Family OPSEC
Suggested Tips for an Effective Family Day







Schedule the Family Day/Brief in conjunction with a social activity or FRG meeting
Give advanced notice to family members
Send out a flyer/email/letter/postcard stating the date, time, place and tentative agenda
If possible, offer child care
Make sure you will have what you need for the presentation itself:
Microphone
Annually updated presentation
Sign-in sheets
Unit Roster
Projector, screen and/or computer
Ask the Families to think of questions while the presentation is being conducted; answer
the questions after the brief, or collect them to follow up with an individual telephone call
from the FRSA / FAS
Keep your FRSA informed of the unit’s intentions to have a Family Day and complete the
Family Program brief
31
National Criteria #9:
Commander or Rear Detachment Commander
Training Completed
Responsibility
The FRSA will contact the new Commander/Rear Detachment Commander to schedule the
training.
Validity
3 years (1095 days).
Tracking
The FRSA will keep track of the training dates in Joint Service Support (JSS).
Notes
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Applicable Regulations
AR 600-20, Chapter 5, Paragraph 10 b. (b) 3.
32
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State Criteria #1:
Colorado National Guard Soldier/Family Profile
Form Completed
Responsibility
The FRSA will attend the annual Periodic Health Assessment (PHA) and reception drill for
new Soldiers or inter-state transfers and collect the CONG Soldier/Family Profile Forms from
the Service Members.
Validity
1 year (365 days). The FRSA will collect these annually to ensure the most up-to-date
information.
Tracking
The FRSA will enter the information from the profile forms into the Soldier/Family Contact
Workbook. Upon completion, the FRSA will make copies of the forms to keep in the unit’s
file and will then give the original copies to the MPOC.
Two Types of Forms
Depending on the location of the unit within the deployment cycle, the Service Member may
be asked to fill out the annual one-page form, or the deployment three-page form. The
information gathered on both types of forms is shared between the two forms so that they are
pre-filled with accurate data. All information is kept secure, password protected and
physically locked in a secure area.
How You Can Help
Encourage Service Members to fill out forms as completely and accurately as possible. Forms
without a primary contact are insufficient and will not count in a positive manner toward the
unit’s completion percentage.
*All information is kept secure, password protected and physically locked in a secure area.
*Please contact your FRSA to make sure you are using the most recent form.
Applicable Regulations
AR 608-1, Appendix J, Paragraph 2 (d)
Forces Command Regulation 500-3-3, Task 2-I-2 a. (1)b.
33
State Criteria #2:
Unit/FRG Personnel Attend Most Recent
Family Readiness Training
Responsibility
A unit or FRG representative will attend two Family Readiness trainings, provided by the
FRSA team, to include the Family Program State Training event.
Validity
1 year (365 days).
Tracking
The FRSA will keep record of trainings attended in the unit’s file.
Notes
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34
State Criteria #3:
Most Recent Family Readiness Activity Report Completed
Responsibility
The MPOC or Readiness Non-Commissioned Officer (RNCO) will fill out all information
except Section 4, with the assistance of the FRGL as needed. The report will be forwarded to
the FRSA who will then enter the Volunteer hours. The FRSA will forward the report to the
Commander (CDR), who reviews, signs and dates the report, and then saves the file into a .pdf
format. This ensures that no information will be altered after the report has been reviewed by
the CDR. The CDR will send the report back to the FRSA who will then sign and scan the
report, sending the unit a completed copy.
Validity
6 months (180 days)
Tracking
The FRSA will keep the report in the unit’s file as well as record unit status on the monthly
Readiness Report.
The Family Readiness Activity Report is due twice a year. The first report is due 4/1 and
covers the first six months of the Fiscal Year (FY) October-March. The second report is due
10/1 and covers the last six months of the FY, April-September.
Notes
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35
State Criteria #4:
FRSA Unit Maintenance Visit Completed
Responsibility
The FRSA will make contact with the unit via email, phone call, or in person to discuss the
overall status and climate of the unit with the Commander.
Validity
6 months (180 days)
Tracking
The FRSA will keep record of the maintenance visit in the unit’s file, as well as record the unit
status on the monthly Readiness Report.
Notes
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36
State Criteria #5:
Volunteer Hours Logged Monthly in Joint Services Support
Responsibility
The FRG Volunteer will create an account in JSS and will log their hours monthly.
Validity
1 month (30 days)
Tracking
The FRSA will track these hours in JSS and will provide a rollup to the Senior FRSA each
month.
The objective of the Joint Services Support system is to provide the resources, training and
policies necessary to ensure the success of strategic initiatives, referral to appropriate program
services, personnel readiness, operational capabilities and the sustainability of the National
Guard community through the National Guard Bureau and Colorado JFHQ. National/State
Awards reporting documentation is pulled from JSS Volunteer Activity Tracker to substantiate
volunteer recognition. Overall state volunteer hours assist in the determination of Family
Program needs.
Notes
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37
Notes
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38
Family Readiness Group
(FRG)
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What is a Family Readiness Group?
The Family Readiness Group (FRG), formerly known as the Family Support Group (FSG), is a
concept that had early roots among Army families, who banded together during war, tours
overseas or other isolated locations, to provide information, moral support, and social outlets
to their members. The Army focused sharply on Family Readiness as a result of lessons
learned during the 1990-91 Gulf War. On 1 June 2000, the Department of the Army renamed it
Family Readiness Group to emphasize the need for readiness and self-sufficiency among Army
Families in the modern Army. Paraphrasing DA Pamphlet 608-47, the FRG is an organization
of Family members, Volunteers, Soldiers, and civilian employees belonging to a unit/
organization who together provide an avenue of mutual support and assistance and a network
of communication among the members, the chain of command, and community resources.
Mission of the FRG
The FRG mission is ‘to assist Commanders in maintaining readiness of Soldiers, Families,
and communities within the Army by promoting self-sufficiency,
resiliency, and stability during peace and war.”
The best way to find
yourself is to lose yourself in
service to others.
-Mahatma Ghandi
Regula

tion
DA Pamphlet 608-47
AR 608-1, Army Community Service


40
AR 600-20, Army Command Policy
CNGBI 1800.02, National Guard
Family Program
Return to Table of Contents
Goals of the Family Readiness Group
Family Readiness Group Goals






Build Soldier and Family cohesion and morale
Prepare Soldiers and Families for separation during deployments and training
Reduce Soldier and Family stress
Help Soldiers focus on their mission during deployments
Help Families and Soldiers become more self-sufficient
Provide an avenue for sharing timely, accurate information
Five Essential Ingredients of an Effective FRG
Experienced Commanders and FRG Leaders have learned that certain factors make FRGs
effective and successful, all of which involve five essential ingredients. The goal of an
effective FRG can be achieved through active participation in the FRG and by infusing it with
the five essential ingredients listed below (shown in boldface type):
Caring Leaders-Soldiers and spouses who lead and serve their units and FRGs with great
regard and affection for the Soldiers and Families. Their focus is on the needs of the
members, unit Family Readiness goals, and the military mission. Leadership of the FRG is,
by far, the most important single ingredient.
Well Organized-The FRG Leader recruits and motivates capable spouse volunteers to help
organize and lead the unit FRG. With their help, the leader organizes the committees and
work groups, who accomplish all the key tasks of an effective FRG.
Well Trained-All members (every Soldier and Family member) are trained at some level to
understand the unit’s mission and Family Readiness goals, and their roles in helping to meet
them.
Fun FRG Events-Astute leaders ensure that the unit Family regularly plans and enjoys
fun events together. In fact, every event of the FRG should be enjoyable or at least
pleasant for all members. Like caring leadership, fun FRG events are critical to the
strength and longevity of the FRG.
Great Communication-The Commander and FRG leadership ensure that pertinent
information and knowledge of essential resources are passed on to all FRG members in a
timely manner.
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Structure of the FRG
By regulation, the unit Commander is responsible for establishing and supporting the unit
Family Readiness Group. Ideally, Family Readiness is managed from the top, and
Commanders have unit Family Readiness performance goals they must meet. Clearly, they
can’t meet these goals alone; they must identify capable leadership and delegate clear
responsibilities and the authority that goes with them to the Volunteers.
FRGs can be structured in a number of ways, based on the type of unit, its mission, the needs
of the Soldiers and Family Members.
The unit-level FRG is the ‘grassroots’ organization for Soldier and Family readiness in the
Army and, therefore, will receive major emphasis in this handbook. Its main function is to
build a friendly support and information network for the members before, during, and after
deployments.
The battalion-level FRG serves in an advisory and support capacity for unit-level FRGs. The
steering committee interfaces regularly with unit-level FRGs, ensuring that the battalion and
higher command Family Readiness goals are met.
Other Family Readiness Group Entities:
Rear Detachment Commander (RDC)
A unit officer who acts as unit
Commander in the rear when the unit is
deployed.
Chaplain
Provides counseling on personal, family,
and spiritual concerns.
State Family Program Director (SFPD)
Provides assistance, guidance, and
support to Soldiers and Family members.
Family Assistance Specialist
Provide focused support to FRG Leaders/
FRGs in a non-deployed status. Serves as
a resource referral to Service Members
and Families in all phases of deployment
cycle.
Family Readiness Support Assistant
Provide training and support to
Commanders, MPOCs, and FRG
Statutory Volunteers. Assist CDRs with
their vision of Family Readiness.
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Types of Volunteers
Within the Family Readiness Group there are two types of volunteers. Each type has different
duties, responsibilities and capabilities. Both types of volunteers are essential to running an
effective FRG!
Volunteer Support
The Commander directs and supports the FRG Volunteers. The Statutory Volunteers are an
extension of the Commander’s hand and will carry out his/her vision and approve all actions
through him/her. The Military Point of Contact (MPOC) will assist the Volunteers by attending
meetings and coordinating military facilities and supplies. The Family Readiness Support
Assistant (FRSA) is available to support all FRG Volunteers with training, regulation
interpretation, ideas, templates, information and resources.
Statutory Volunteers should expect and provide a professional and courteous working
relationship with the unit’s Commander, Military Point of Contact and FRSA.
Statutory Volunteer



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





Family Readiness Group Leader, Treasurer, or other Command envisioned position
Appointed, in writing, by the Commander
Has an official job description outlining position roles and responsibilities
Completes position training with the Family Readiness Support Assistant
Adheres to Privacy Act
Distributes information from unit and FRSA in a timely manner
Provides resources and referrals, never offers services
Has restricted fund-raising capabilities and support opportunities
Held accountable for tasks outlined in appointment letter and job description
Documents volunteer hours in JSS: www.JointServicesSupport.org
Gratuitous Volunteer








Volunteers who serve in an unofficial capacity
Help support meetings, events, and activities
Does not require a formal job description
Does not have official training
Votes on all aspects of the FRG
All voices are heard and all opinions are valued
Has fewer restrictions on fund-raising and support opportunities
Is not required to document volunteer hours in JSS
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Military Point of Contact
Position Description
Position
The Military Point of Contact (MPOC) shall serve as the point of contact between the
Commander (CDR) and the Family Readiness Group (FRG), and between the Commander and
State Family Program Staff. At times, the MPOC may also serve as the communication link
between State Family Program Staff and unit Soldiers.
Appointment
The Commander shall appoint a trusted and motivated member of the unit to be the MPOC.
This assignment will remain in effect until officially relieved of this duty by the unit
Commander, or until the Soldier is reassigned to a different unit.
Responsibilities






Complete initial Family Readiness information brief within two months of appointment.*
Provide the assigned FRSA with documentation requested, e.g., alert roster, Change of
Command, change in full time staff.
Attend Family Program State Training Event and a minimum of one Family Readiness
training session per fiscal year.*
Uphold the Commander’s Family Readiness Standard Operating Procedure with assistance
from the designated FRSA and appointed volunteers.
Maintain records and requirements with the assistance of the designated FRSA, as directed
by the unit Commander. Contact unit FRSA for most current documents.
Complete the Family Readiness Activity Report and submit to the assigned FRSA, with
support from the Commander and appointed volunteers.*
Qualifications




Strong communication skills
Strong organizational skills
Access to Unit Service Member Information (i.e.. Alert Roster)
Willingness to work within the Family Readiness Group
*These items are reported on the monthly Readiness Report and submitted to the National
Guard Bureau.
44
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FRG Leader Position Description
Position
The Family Readiness Group Leader (FRGL) shall serve as the point of contact between the
Commander and the unit Families. In all aspects of this position, the FRG Leader is a
representative of the Commander’s Family Readiness vision, and shall adhere to all applicable
regulations and guidance regarding these duties.
Appointment
The Commander shall appoint a trusted civilian who is neither a member of the military nor
employed by the State Family Program office to be the FRG Leader. The FRGL will serve in
this appointed capacity effective immediately until relieved by the Commander or until the
position is voluntarily relinquished.
Description of Duties

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
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
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

Contact unit Family Readiness Support Assistant (FRSA) to complete initial Family
Readiness Information Brief within 60 days of appointment.*
Complete all required volunteer paperwork, to include DA Form 4162, DD Form 2793,
Privacy Act Statement, and Volunteer Joint Services Support (JSS) Agreement Form.
Attend the Family Program Annual State Training event, and a minimum of one Family
Readiness training session per fiscal year.*
Oversee the Family Readiness Group (FRG) and act as the liaison between the Commander
and Family members.
Implement an active FRG in accordance with applicable regulations and Commander’s
guidance.
Plan and conduct FRG meetings, activities, and fundraisers with guidance from
Commander’s Standard Operating Procedure (SOP). In the event of fundraising, request
permission from the Commander as directed by the SOP.*
Act as a conduit of resources and provide information to Families and Service Members as
needed.
Refer all Family/Service Member issues reported to the unit Family Assistant Specialist
(FAS).
Refer to the applicable regulations and Commander’s SOP on proper procedure for use of
Social Media, e.g., Facebook, Twitter, vFRG.
Present the Family Program Family Readiness Information Brief to the unit Service
Members and Families annually.*
Enter all volunteer hours into JSS tracking system monthly.*
*These items are reported on the monthly Readiness Report and submitted to the National
Guard Bureau.
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Additional Duties During Deployed Status



Increase newsletter production to once a month
Increase FRG meeting frequency to once a month
Include the unit FAS in all communication/activities
Qualifications



Strong communication and organizational skills
Willingness to work within the Family Readiness Group
Desire to meet new people and establish interpersonal relationships
FRG Treasurer Position Description
Position
The Family Readiness Group Treasurer (FRGT) serves as the custodian and guardian of the
FRG fund.
Appointment
The Commander shall appoint a trusted civilian who is neither a member of the military nor
employed by the State Family Program office to be the FRG Treasurer. The FRG Treasurer
will serve in this appointed capacity effective immediately until relieved by the Commander or
until the position is voluntarily relinquished.
Description of Duties





Contact unit FRSA to complete initial Family Readiness information brief within two
months of appointment.
Complete all required volunteer paperwork: DA Form 4162, DD Form 2793, Privacy Act
Statement, and Volunteer JSS Agreement Form.
Attend Family Program State Training Event and a minimum of one Family Readiness
training session per fiscal year.
Assist the FRGL with fundraising activities as needed.
Assist the FRG Leader with FRG Meetings, chairing all matters related to fundraising and
expenditure of FRG Funds.
46

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


The FRGT shall become familiar with the referenced regulations and all other applicable
regulations and guidance not listed, utilizing the FRSA as a regulation resource.
Obtain written approval from the Commander for all fundraisers and expenditures.
Fundraiser approval must contain information on the event, the expected cost of set-up, the
cost of suggested donation per item, the amount projected to be raised, and how the raised
funds will be spent. Fundraising without a specific purpose will not occur. Each individual
fundraiser cannot exceed $1,000. Private donations may not exceed $1,000 per year, per
individual or organization.
Serve as a custodian of the FRG fund. Maintain records, ledgers, and ensure all documents
are current.
Submit monthly bank statements and FRG Fund Ledger to Commander and assigned
FRSA.
Alert the Commander and FRG Leader if discrepancies are noted and resolve discrepancies
as soon as possible.
Coordinate with the Military Point of Contact and FRGL to assist with the completion of
the Family Readiness Activity Report.
Provide all requested documentation to the Commander during an FRG Fund audit.
Qualifications





Excellent math skills
Knowledge of banking procedures
Strong communication and organizational skills
Desire to meet new people and establish interpersonal relationships
Possess the ability to balance and manage funds
Notes
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47
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Family Readiness Group & Social Media
Maintaining an FRG website or social media site has many benefits. It can cut down on
postage costs, house documents, may be accessed by deployed Soldiers, provide important
links, and can be updated almost instantly. One major advantage of incorporating social media
is that the Families can utilize the FRG website as needed and seek out the information that
pertains to them. One major disadvantage is not everyone can use the internet and without
direct dissemination, it can not be guaranteed that the information was received.
A website or social media site must be approved by the unit Commander through a
memorandum and must have a Standard Operating Procedure defining the guidelines.
Things to Consider
- Operational Security (OPSEC), how to maintain it at all times
- Who will maintain and update the website
- Who is the approving authority for posting information
- How will site content be monitored
- Who will be held accountable for site content
- How will duties and roles change upon a rapid deployment
- Can all Families access and utilize the site
- How can information dissemination be ensured using the site
Applicable Regulations
AR 25-1, 4.2
Memorandum: Standardizing Official U.S. Army External Official Presences (social
media) (04DEC2012)
DTM 09-026 Responsible and Effective Use of Internet-based Capabilities (25FEB2010)
48
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Phone Calls To and From Families
Occasionally, the FRG Leader may have cause to call a Family, using the information found
on the Family Contact information workbook provided by the FRSA.
Reasons for an FRG Leader to Contact a Family



Accurate, timely Official information conveyance from the unit Commander
Outreach to an Individual (different than well-calls to all deployed Families, which are
made by the FAS)
Information regarding FRG meetings, activities or fund-raisers
Phone Calls cannot be Used to Contact Families To





Communicate or plan political events
To promote commercial endeavors
Well-calls (FAS Team)
Providing any services (i.e. counseling, financial advice)
Social calls
Guidelines for Telephone Contact for Official FRG Contact


Keep confidentiality; Volunteers must ask if they can pass on personal information to
the appropriate point of contact
Etiquette Protocol
Introduce yourself each time a call is placed
Pronounce names correctly
Begin and end on an upbeat note
Use telephone courtesy and talk with a smile
Have exact information and list of items ready for discussion
Have paper and pen to record feedback
Always make direct contact
Follow-up if leaving a voice/e-mail message to ensure that successful contact has
been made with the appropriate individual(s)
Limit contacts to 10 minutes*
*This limit is a guideline to accomplish the task without excessive time for the contact
volunteer or Family member
49
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Crisis calls
There is always a chance that someone may not know whom to call in a crisis situation and
may call the FRG Leader. Know that the FRG Leader is not expected to, nor should they
attempt to handle these calls in any manner besides providing referral information. Keep a list
of emergency contact numbers posted near your phone for quick and easy referral. If it is a
crisis, follow-up with the referral number you gave (Chaplain, Director of Psychological
Health, FAS, FRSA, Crisis Non-Commissioned Officer) to ensure contact was made. You may
not be able to reach them right away if they are on the line with your referral.
There is one exception. If the person on the line mentions suicide, do not hang up the phone.
Simply listen to the person, keep them calm and keep the conversation going while you have
someone call 911. Once officials arrive on scene, call the state Director of Psychological
Health (DPH) at 720-219-0749 or the State Chaplain at 303-263-6175.
Refer to Crisis Lines
There are numerous ways to refer someone who needs crisis assistance to help. Be mindful
that you should only refer individuals who are not in immediate danger of harming themselves
or others. For those situations, immediately call 911. In other situations where someone might
be in crisis but not in immediate danger, referral to organizations or individuals whose purpose
is to provide those types of services is the best route to take. As stated above, it is not the role
of an FRG Volunteer to offer those services. Instead, refer the individual to the DPH or State
Chaplain (contact listed above). If the individual does not want to contact someone they know,
or wants to remain anonymous, you should refer them to crisis and prevention hotlines. The
crisis line listed below applies to Veterans, Service Members, Spouses and Caregivers. Please
visit their website for more information.
Veteran and Military Crisis Line
Call: Dial 1-800-273-8244 and press 1 to talk to someone
Text: Test to 838255 to get help
Chat: Confidential Veterans chat on their website
Website: http://www.veteranscrisisline.net/
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Emails To and From Families
Regarding contact with unit Families, email could be considered the best method. It allows
Families/Supporters to receive the information on their own time and to respond in their own
time. It also helps Families/Supporters establish boundaries while still receiving valued
information.
Emails Should Include







A greeting
What attached information is being included or why they are being contacted
The body of the email
A point of contact for the information
A salutation
Your name with your position
A blurb that states the end receiver can contact the FRSA to be removed from the
distribution list; include the FRSA email address for email removal
Emails Should NOT Include
A long body of information, keep it short
 OPSEC information: for example, exact dates, times and place of drill or Annual Training
 Family or Personally Identifiable Information (PII), protect privacy at all times
 The email distribution list
- When sending emails, use the BCC line to enter the Family email distribution
list; this will hide the email addresses from other receivers and will protect
privacy.

Commander, UC, or FRSA
*** Unit Family Distribution List Here ***
51
How to Tell if Families are Receiving Your Emails



A test email may be sent to determine if the email addresses are valid
Include a statement at the bottom of the email which will allow them to respond if no
longer a part of the military or a supporter of a Service Member
Most people will tell you if they are receiving the information in error
In any case, as no sensitive or personal information can be sent, if the email does arrive at the
wrong address, there is no harm being done. Keep this in mind while sending emails.
Additionally, the emails will be verified yearly with the Service Member during the Family
Profile sheet update through the MPOC or FRSA, and tested quarterly during the update by
the FRSA.
Tips, Tricks and Hints





Move the email distribution list from the Family contact workbook to a notepad document;
this will allow you to easily high-light, copy and past the list into your email BCC line
Create standard greetings in your notepad document that you can quickly choose from and
then add qualifying information to
Test email links before you send the information; they may have been blocked or broken if
coming from a military computer
‘Clean’ the email before sending it; remove unnecessary information
Create a short check-list to follow before sending every email to ensure PII
Notes
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52
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Family Readiness Group Meetings
Occurrence


Non-deployed status: To be held on an ‘as needed’ basis, or as directed by Commander’s
SOP
Deployed status: To be held monthly
Attendance


Commander, Rear Detachment Commander, Command Staff, Military Point of Contact,
FRG Leader and Treasurer attend all meetings, if possible
Anyone else who would like to be involved (Families/Supporters)
The FRG Meeting






Is led by the FRG Leader
Follows an agenda that was sent out prior to the meeting and includes:
- a review of the last meeting and what has occurred in between
- upcoming events and activities
- fundraising opportunities
- benefits, entitlements, and an educational portion
- common problems, issues, concerns, ideas, solutions, etc.
Starts promptly at the designated time and end near the predicted time
Moves at a pace that is reflective of the group; if there is not enough time to discuss all of
the topics, they are tabled until the next meeting
Is held in an orderly fashion that allows everyone a chance to speak
Ensures that all l issues related to the FRG are voted on by those present (majority rules)
Ways to Encourage Participation

Advertise, advertise, advertise!
The Difference Between an FRG Meeting and an FRG Steering Committee Meeting?


An FRG meeting is described above and anyone associated with the unit can attend
An FRG Steering Committee meeting covers how the key players are going to uphold
the Commander’s vision for Family Readiness within the FRG; and is only attended by
the unit Commander, First Sergeant (1SG), Military Point of Contact, FRG Leader, FRG
Treasurer, and one family representative from the unit
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Unit and FRG Planned Activities
A ‘Family Activity’ is a social event that is conducted to improve the quality of life and
readiness of the unit’s Families. The importance of Single Service Member activities should
also be addressed by the Commander and the significance of the role they play in the
Commander’s Family Readiness Plan will be determined by his/her unit’s demographics.
Benefits of a Unit Social Activity


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Fosters relationships between unit Families
Allows unit children to meet others like themselves
Allows Service Members a chance to interact outside of normal duties
Provides an opportunity for individuals to discuss similar issues/concerns
Builds unit morale and increases a positive Command climate
Allows Families to see command elements outside of a formal setting
Holding an activity will increase Gratuitous/Statutory Volunteer participation
Suggested Activities

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Holiday Party (consider other holidays than those in December)
End of Annual Training gathering
Summer Picnic/Summer Fair/Scavenger Hunt
Kid’s activities such as bouncy houses or corn mazes
Family activities such as roller-skating or the amusement park
Group activities such as a softball game or golf tournament
Singles activities such as paintball or card tournament
Unit Leagues - attending a group 5K or having a sports team
Activities with a cause - memorial run or event, road clean-up, meal service
Tips for Success




Plan activities throughout the year and publish in advance
Send out a survey to Service Members and Families to see what they prefer
Hold activities in conjunction with FRG meetings to maximize participation
FRG informal funds can be used to help sponsor an activity which pertains to the entire
unit and which everyone is invited to; for group activities that do not pertain to everyone,
the Individuals / Families must provide their own funding
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Family Readiness Group Fund
The FRG Fund is an account through which the FRG can store and monitor the money
acquired through in-house fundraising and from external non-solicited donations. Expenditure
of FRG funds must benefit the entire membership in some way. In order to obtain, maintain,
and retain the account appropriately, follow regulation guidance at all times. Utilize your
Family Readiness Support Assistance for training and regulation guidance as necessary.
Remember: The FRG Fund is not a Unit Fund, nor is it a “cup-and-flower” fund!
Authorized use of funds
 Special events to foster Soldier and Family cohesion and morale
 FRG meeting refreshments
 Deployment and reunion activities
 Childcare expenses during FRG events
 Postage and operating supplies in support of the FRG
 Any authorized expense approved in advance and in accordance with the spending plan
 For individual use only (Flowers, baby shower gifts, etc.)
Unauthorized use of funds
 Raffles-illegal without a license
 Chain letters and pyramid schemes
 Door-to-door solicitations
 Any activity that is immoral, pornographic, illicit and/or casts a negative light on the Army
 Dispensing or acquiring controlled substances
 Any activity that violates a state or local ordinance
Authorized FRG Fundraisers
 Burrito or bake sales
 Sales of prepared foods (hot dogs, hamburgers, chili, etc.)
 Cookbook sales
 T-shirts with unit logo or slogan; stadium blankets, scarves, etc.
 Car washes
 Holiday Sales: Valentine’s Day Baskets, Santa Letters
 Mustache or Hair Shave-Off
 Dog washing service
 Silent auctions
 Talent show
 Concession booth at unit events
 Recycling drives
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Fundraising Guidance
DO...
 Discuss the proposed fundraiser with the Commander and get approval through a written
fund-raising request
 Fundraise on a military installation or within your unit
 Fundraise with a purpose, do not fundraise simply to build a balance
 Outside donations may be accepted in amounts up to $1,000 in either monetary donations,
discounts or products, but cannot be solicited by anyone representing the military
 Donations may be solicited by gratuitous FRG volunteers, but cannot represent themselves
as an official liaison or representative of the group
 Existing funds may be used to support fund-raising materials; the amount used must be
replaced and not counted in the total amount raised
 Fundraisers that involve raising money from multiple units must benefit every unit
involved
DON’T...
 Co-mingle FRG funds with unit funds
 Fundraise outside of your unit
 Fundraise for a specific charity, Service Member, or Individual Supporter
 Fundraise while in uniform (Service Members)
 Conduct a raffle as it is illegal in Colorado without a license
 Utilize door to door solicitations, chain letters and pyramid schemes
 Fundraise using any activity that competes with AAFES, MWR or recruiting
 Fundraise using any activity that violates a state or local ordinance
 Fundraise in a manner inconsistent with the FRG SOP
 Enter into agreements of commercial sponsorship
 Fundraise without an FRG Treasurer or Leader
Notes on Fundraising
 No matter what else an FRG does for their unit, fun events are a key component in creating
high morale and to aid in improving quality of life.
 Unit activities and fundraisers are among the best ways to get to know other Volunteers and
Family Members.
 Make it a point to remember, include and to plan events around single Service Members
and Parents of Service Members. They may be some of the individuals that could benefit
the most from the FRG.
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Soldier/Family Welcome Packets/Program
Transition can be tough for Families who have a loved one serving in the Armed Forces. In
order to warmly welcome all supporters of the Service Members of the Colorado National
Guard, the welcoming element of a Commander’s Family Readiness Plan should be
emphasized. The initial impact made upon a Family or Supporters of a Service Member will
play a large role in their attitudes and participation with unit and FRG activities.
Unit Commander

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
Consider which resources to provide to incoming Families of Service Members
Consider how to provide sponsorship for incoming Families of Service Members
Compose a welcome letter to the Families / Supporters for the welcome packet
Decipher the smoothest route of information dissemination to ensure that the MPOC or
FRGL has the appropriate information in order to send welcome packets in a timely
manner
Assign duties for tasks within your Welcome Program to the MPOC and FRGL as
appropriate
Consult AR 600-8-8 for guidance
Military Point of Contact

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


Perform Welcome Program duties as assigned by the Commander
Ensure a Family Program Profile sheet is placed on file for incoming Service Members
Provide copies of incoming Service Member profile forms to the FRSA (you may also
receive them from the FRSA for those Service Member attending reception drill)
Coordinate the provision of new Family/Service Member information to the FRG
Leader
Have a few welcome packets on hand for Families and Single Service Members
Family Readiness Group Leader


Perform Welcome Program duties as assigned by the Commander
Compose a welcome letter to be included in the welcome packet for both Families and
Single Service Members; important information to include:
 Unit address and phone number information
 Unit drill and AT schedule (include dates only)
 Statutory Volunteer phone numbers and email information
 Unit FAS/FRSA information
 Emergency phone numbers - Chaplain, Family Programs, etc.
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Latest copy of the newsletter
 Next FRG meeting information and upcoming activities
 Any resources that might be pertinent
 Colorado National Guard Family Program website information
Work with the Commander to determine what resource information should be
provided and whether the packets are standardized or individualized
Contact the Family to welcome them and to let them know a packet is on the way
Have Welcome Packets on hand at family functions, activities and FRG meetings to
hand to those who may have been missed

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Notes on Soldier/Family Welcome Packets/Program



Many literature items that can be included in a welcome packet can be ordered for free.
If welcome packets are to be mailed, make sure the appropriate funding is being used
for postage. Contact your FRSA for assistance in this matter.
Single Service Members will receive the welcome packet if they do not list a Family or
parents on their Family Program Profile form. The Commander may decide that an extra
packet needs to be sent to single Service Members if they do not reside with their Supporters.
Notes
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Devote yourself to loving others,
devote yourself to your community around you,
and devote yourself to creating something that
gives you purpose and meaning.
Do the kinds of things that come from the heart.
When you do, you won’t be dissatisfied, you
won’t be envious, you won’t be longing for
someone else’s things.
On the contrary, you’ll be overwhelmed with
what comes back.
- the late Morrie Schwarz
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Family Assistance
Specialist
(FAS)
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Army Family Assistance Centers
Family Assistance is here to provide support and resources to Service Members and their
Families regardless of the location, deployment status, branch of service or duty status (active,
reserve, retired). We are here to provide the Six Essential Services in addition to a multitude of
other topics and other necessary resources. As subject matter experts, we can provide
guidance, information, education, forms contact numbers and much more to you! By simply
contacting us, you will receive a wealth of knowledge and expert guidance at your fingertips!
We have five centers facilitating six Family Assistance Specialists in the state of Colorado to
assist you with your needs. Our physical offices are located in the following areas:
Family Program Headquarters:
Family Assistance Coordinator– 720-250-1186
Denver Armory:
Family Assistance– 720-250-2771
RSP Family Assistance– 720-250-2773
Grand Junction Readiness Center:
Family Assistance– 720-250-5571
Colorado Springs Chestnut Armory:
Family Assistance– 720-250-3971
Buckley Air Force Base:
Family Assistance– 720-847-8495
In this handbook we will be providing you information on the Six Essential services, Unit
Alignment and what units fall under the care of each Family Assistance Specialist, and overall
services that we provide and when.
Please do not hesitate at any time to reach out to any of our Family Assistance Specialists for
any help that you may need. Remember, we are a resource center and have a plethora of
resources to share with you!
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Essential Services
The Family Assistance Specialist Team focuses the care that they provide to Service and
Family Members around their Six-Essential Services. The following is a brief description of
all the different ways the Family Assistance team can assist you. This list is by no means a
definitive list of the services that the Family Assistance Team can provide.
Legal Resource and Referral

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

Assistance with referrals for power of attorney/wills
Copies of military orders
Information and assistance with Service Members Civil Relief Act
Notary public services
Separation/divorce
Assistance with referral for ESGR
Financial Resource and Referral

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Understanding military pay
Referrals and resources to financial assistance and loan applications through the CONG
Foundation, Military Family Relief Fund, and other national and community based
resources
Referrals to a financial counselor
Budget planning
Pay issues
Retirement
Unemployment
Tricare Resource and Referral

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Provide general information on insurance benefits
Assist with Tricare medical and dental applications and enrollment
Assist in finding local participating providers
Claims
Vision
Eligibility
Pharmacy
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ID Cards and DEERS



Provide information on DEERS Rapids centers
Assist in obtaining an ID Card
Documentation required for an ID card
Crisis Intervention and Referral

Provide assistance, resources and referral with the following:
 Domestic abuse
 Child abuse/neglect
 Danger to self and/or others
 Abuse/neglect of a vulnerable adult
 Suicide prevention
 Drug and alcohol abuse
 Abuse hotline information
 Local grief counseling
 Child protective services
 Access to youth and adult Military Family Life Consultants
Community Information and Outreach

Provide a list of local community resources including but not limited to the following:
 Assist with child care resource and referral
 Assist with referrals to local financial resources
 Finding a local FRG to assist with family readiness
 Child and youth resources
 Military OneSource/Army OneSource
 Food banks
 Education benefits/tutoring programs
 Shelter services
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Family Assistance Specialist
Unit and Area Assignment
Centennial
Family Assistance Coordinator
Colorado Springs
720-250-1186
Family Assistance Specialist
JFHQ
720-250-3971
891st JA
Individual Augments
All Shops and Technician Staff
Western Slope
Family Assistance Specialist
720-250-5571
168th RTI
1-157th HHC
CTC
1-157th A Co.
NORTHCOM
1-157th D Co.
928th ASMC
3-157th FA HHB
100th MDB
188th FSC
1157th FF
188th FSC Det. 1
199th EN
5/19th B Co.
200th EN
117th Space
1158th Space
217th Space
947th ENG
947th ENG - Det. 1
947th ENG - Det. 2
1-157th C Co.
HAATS
RSP Det. 1
Who Should I Call?
The FAS team can assist Service Members based
upon their Unit location or the location of their
personal residence. For example, if a Service
Member was in MED CMD, but lived in Colorado
Springs, they could call either the Buckley Air
Force Base or the Colorado Springs FAS team
member. No matter which number a Service
Member, Family Member or Commander calls,
they will obtain assistance.
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Denver Armory
Family Assistance Specialist
720-250-2771
89th Troop Command
147th BSB HHC
193rd MP HHC
147th BSB A Co.
220th MP Co.
147th BSB A Co. Det. 1
5/19th HHC
3650th Maint. Co.
5/19th D Co.
3-157th FA A Btry.
5/19th SWTD
1-157th B Co.
1157th FSC
86th MI B Co.
Recruit Sustainment
Family Assistance Specialist
Buckley Air Force Base
720-250-2773
Family Assistance Specialist
RRB
720-847-8495
RSP Det. 2
MED CMD
169th FiB HHB
RSP Det. 3
8th CST
540th NSC
101st Army Band
2-135th HHC
104th PAD
2-135th A Co.
OSACOM, DET 33
2-135th B Co., Det. 1
SOD-K
2-135th D Co.
1917th CCT
2-135th E Co.
MMA
2-135th G Co., Det. 1
3-157th FA B Btry.
3-140th, D Co.
147th BSB B Co.
131 AVIM
Counter Drug
AASF
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Methods of Individual
and Family Assistance
During Deployments

Establish monthly contact via email, telephone or face-to-face interaction with each
primary contact of deployed COARNG Service Members to address issues and offer
assistance if needed.
Regardless of Deployment Status

Provide information, assistance, referral, and follow-up services to Service Members,
Families and Survivors from all branches of service and components in their designated
region and in other locations as needed, regarding pay/financial issues, military medical
benefits, legal issues, ID Cards/DEERS enrollment, Employer Support of the Guard and
Reserve (ESGR), accessing benefits and services from local installations and a wide variety
of other Family-related issues. Assistance will be provided and available 24 hours a day, 7
days a week and follow-up will occur within 72 hours of initial contact.

Coordinate financial assistance with military, government and civilian organizations as
needed to assist Service Members, Family members and Survivors experiencing financial
hardships. This includes referral to appropriate offices, agencies and organizations.

Develop and maintain a directory of resources, agencies and organizations that are available
to assist Service Members, Families and Survivors. Additionally, Family Assistance
Specialists will keep abreast of research and policy/legislative changes impacting Service
Members, Family members and Survivors.

Respond to and effectively handle time-sensitive calls as they are received, to include calls
received off-hours.

Coordinate with Casualty Assistance Center Benefit Coordinator/Specialist and Army
Community Service Support Coordinators to provide assistance to Survivors. Additionally,
the FAS team has developed a professional rapport with appropriate local outside agencies
to enhance local program delivery.

Coordinate support groups, life skill education and supportive counseling for Service
Members, Families and Survivors.
66

Provide information and or training to Service Members, Families and Survivors on Army
National Guard Resilience Programs.

Accept and distribute community donations to Service Members and their Families as needed/requested.

Collaborate with government leadership to open and direct an emergency Family Assistance Center in the event of a tragic event.

Ensure that coordination is made with the State Family Program in advance of any and all
communications with any element of the civilian media.
Notes
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FRG Assistance

Assist the Family Readiness Groups of deployed units by providing advice and guidance as
needed.

Support FRG meetings for each deployed unit to include providing access to armories,
providing office supplies, assisting with source management, assisting with coordination of
guest speakers, and helping to capture issues from Families in an attempt to find a
resolution.

Be responsible for opening up armories and providing meeting space for the FRG meetings
to include office supplies, source management, assist in coordination of guest speakers,
capture issues from the military families and see the issue through to resolution.

Assist the FRG in gathering, collating, maintaining and disseminating information and
resources to Families.

Assist the unit FGR Leader with monthly newsletters as needed, such as: copying, folding
and labeling newsletters, and telephone support with official government business as it
relates to the FRG.

Ensure at all times that rumors are minimized, investigated, verified and communicated to
Families as needed or appropriate.

Assist the FRSA with any needs specific to the unit and FRG.
Notes
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Family Program
Offices
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Colorado National Guard
Family Program Services
Family Program Office
The State Family Program Office is the liaison between Joint Force Headquarters and the
National Guard Bureau (NGB). Under the guidance of the State Family Program Director,
the Family Program Office implements regulations and programs that have been approved by
NGB .
Airman & Family Readiness Program (AFRP)
The Airman and Family Readiness Program (AFRP) collaborates with the State Family
Program to implement higher headquarters operational plans. In addition, the A&FRP
Manager consults with Wing Leadership on issues and trends to determine a strategic plan
based on the following core competencies: Information/Referral, Deployment Cycle Support,
Personal/Family Readiness, Life Skills Education, Community Outreach, and Management of
the Key Volunteer Program.
Child and Youth Program (CYP)
The Child and Youth Program is designed to educate, promote, and support youth within
the family throughout all phases of the deployment cycle. The program integrates National
Guard youth with other individuals and who inherently understand the National Guard
lifestyle and its unique challenges.
Family Assistance Specialist (FAS)
Family Assistance Specialists are located throughout the state of Colorado to serve the
needs of Service Members and their Families by providing the Six Essential Services, in
addition to a multitude of other topics and other necessary resources: Tricare, Legal, DEERS
& ID cards, Community Resources, Crisis Intervention, and Financial Assistance. The
Family Assistance team is available to provide support and resources to Service Members
and their Families regardless of their location, deployment status, branch of service or duty
status (active, reserve, or retired).
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Family Readiness Support Assistant (FRSA)
In coordination with the command leadership at the Brigade, Battalion and Unit level, the
FRSA will provide guidance, assistance, and support for the commander’s Family
Readiness Group and vision for Family Readiness.
Joint Family Support Assistance Program (JFSAP)
JFSAP augments existing family programs to provide a continuum of support and
services based on Service Member and Family member strengths, needs and available
resources. The primary focus of support are those Service Members and Families who are
geographically dispersed from a military installation. Services are delivered in local
communities through collaborative partnerships with Federal, State, and local resources.
Recruit Sustainment Program (RSP)
RSP is conducted over weekend drills, simulating the basic training environment to assist
recruits with the transition from civilian life to basic training. The FAS for RSP Soldiers
welcomes and supports new Families.
Survivor Outreach Services Program (SOS)
The SOS Programs is a holistic and multiagency approach to delivering services to
Survivors in their local communities. The SOS Program identifies needs of those touched
by the loss of a loved one and will support the Family for as long as they desire.
Transition Assistance Advisor (TAA)
The TAA serves as your advocate for Tricare and VA benefits and can provide information
regarding the VA system and additional military programs.
Yellow Ribbon Reintegration Program (YRRP)
The purpose of the Yellow Ribbon Reintegration Program is to provide informational
events and activities for Service Members of the Colorado National Guard, their Families,
and community members. The Yellow Ribbon team facilitates access to the numerous
services supporting the health and well-being of our Service Members, Families and
community throughout all phases of deployment.
71