Managing Quantity
Surveyor Recruitment
June 2014
Managing Quantity Surveyor
Thank you for your interest in the above position at
Newport City Homes. This information pack contains the
following:
About Newport City Homes
 Values
 Being part of Team NCH
 Total Reward Package
About the Role
 Role Profile
 Summary of Terms and Conditions
About the Process
 How to apply
Further information
We recommend you take a look at the following documents:
 Our Strategy
 Customer Charter
Our First Values
Fair in our policies and practices as a landlord
and an employer, providing flexible service
delivery and recognising the efforts and
contribution of our people.
Working together to continuously improve,
embracing change and striving for great
solutions to transform vision into reality.
Respectful of the inherent value and worth of
each person striving for inclusiveness and
diversity in all our activities
Open and transparent, we value trust and seek
the views of others responding appropriately to
the voices of our customers and employees.
Accepting responsibility and accountability for
our words and actions, living our values and
delivering our vision
Being Part of Team NCH
Our standards are high, our people are special.
About us
Joining Team NCH – a rewarding
move in lots of ways
Our business is built on relationships – with
our residents, partners, employees and the
communities where we work. We are
committed to placing residents at the heart
of everything we do so that we listen, learn
and continuously improve.
A great place to work
We employ people with a positive attitude who
are passionate about their jobs, genuinely want to
help our customers and will always look for ways
to improve the services we offer. We recognise
that our staff work hard to deliver a great service
and therefore it’s fair that they’re well rewarded
for their efforts.
Newport City Homes (NCH) came into
existence on 9th March 2009, after Newport
City Council transferred its housing stock to the
new organisation. We provide services to over
10,000 residents, leaseholders and shared
owners in the city.
We have high standards and we know our
strength lies in the quality of our people who
with their talents, enthusiasm, and commitment
are making a lasting impact on our residents and
the communities they live in. We are committed
to investing in our staff development, providing
them with opportunities and rewarding them
fairly, in turn promoting excellent customer
service and a ‘can do’ approach.
Our culture and FIRST values
Our corporate culture is built on our core values
and on the behaviours that underpin them.
Being part of Team NCH involves a commitment
to working in accordance with our FIRST values,
focusing on common goals, taking personal
responsibility and striving to achieve great things in
the delivery of our promises to residents.
Our Total Reward Package
We have developed an attractive total reward
Opportunities for learning and
package to ensure we recruit, motivate and retain developing your skills
the best staff. That package includes:
Investing in you – to ensure that we constantly
Opportunity to make a difference
improve as a company, we continually invest
The opportunity to impact directly on the lives
in enhancing the knowledge and skills of our
of Newport residents by providing a quality
employees. We place a high priority on learning
service and to be part of a successful, dynamic
and development and have a commitment to
and continuously improving organisation.
helping everyone realise their true potential
Commitment to equality and
diversity
Learning culture – you’ll find a work
environment specially created to make the most
of your unique talents, where you can express
yourself and continuously learn. All new recruits
and staff gaining promotion receive a bespoke
induction programme for their new roles
We have an equality scheme which sets out the
way we promote equality and diversity in all we
do. The Equalities Working Group oversees the
implementation of the scheme.
Learning opportunities – learning and
development in NCH goes beyond attending a
training course. We provide ‘on the job’ coaching,
secondments, e-learning, lunchtime learning
events and in-house development programmes,
along with access to external academic and
vocational qualifications
We have a genuine commitment to equal
opportunities and value the diversity of our
staff, residents and the communities in which
we work
Core benefits
Rewarding roles and personal development
opportunities
Competitive salaries
A minimum of 25 days holiday per year,
increasing each year to a maximum of 30 days,
plus 8 bank holidays (pro-rata for part-time staff)
An occupational pension scheme – on starting
your employment you can join our pension
scheme, to which NCH will contribute
Unlocking talent – Performance & Development
Reviews (PDRs) for all, focusing on performance
objectives and future learning and development.
We work with all our people to identify their
true strengths and inner talents, so that they
grow and evolve along with the company
NCH Academy and trade apprenticeships –
we have established an NCH Academy
providing paid work experience placements
and opportunities to study for recognised
Modern offices and an informal and friendly
qualifications for people who are experiencing
working environment reflects our belief that a
difficulty in gaining employment. We also offer
happy workplace is more productive
apprenticeships in a range of trades, such as
Free refreshments – water cooler, tea and coffee carpentry, plumbing, heating and electrical
Corporate clothing for designated jobs
Latest information technology systems
and equipment.
Professional membership fees – we pay an
annual professional membership fee where this
is relevant to the role.
Balancing work, health and home
Work-life balance – we offer a range of options
including part-time, job share and compressed
hours, as well as flexi-time for most jobs
Health, safety and wellbeing – we provide a
safe and healthy working environment including
access to occupational health and counselling
services, individual health checks and an
occupational sick pay scheme with a sliding scale
of benefi ts based on length of service
Health and wellbeing scheme – we have a
dedicated Health and Wellbeing Group to
coordinate initiatives and activities, e.g. healthy
lifestyle events, relaxation techniques and
smoking cessation classes
Free fruit – provided for staff and visitors
Childcare vouchers – for working parents,
replacing part of their salary with vouchers
and benefiting from government tax incentives
Free VDU eye tests – and, if you need
glasses
for VDU use, a contribution will be made by us
Enhanced maternity, paternity and
adoption leave
Options for buying and selling holidays –
opportunity to buy or sell up to one working
week’s annual leave each year.
Family related leave – to include compassionate
leave in the event of the death of a close
relative, up to three days per annum paid leave
for emergencies with dependents, and leave for
medical reasons or to attend medical screening.
Staff involvement
Team ‘APP’ chats – with our Chief Executive
to discuss Annual Performance Priorities (APP)
TU recognition – under our Joint
Consultative Committee
Staff forum – with representation
throughout NCH
Opportunities for involvement – in decision
making and improvement projects.
Celebrating success and
having fun
A friendly, fun and professional place to
work – our Staff Social Committee organises
a range of activities throughout the year, which
gives our staff the opportunity to interact in a
relaxed environment. This includes a funded staff
Christmas party
Awards – we have a PRIDE award for our
employee of the year, presented at the annual
staff conference, and a quarterly ‘Who’s Your
Hero?’ Award to recognise staff who have gone
the extra mile in delivering excellent services.
Role Profile
Job Title:
Responsible to:
Responsible for:
Directorate:
Section:
Location:
Managing Quantity Surveyor
Head of Property Investment
Senior Surveyor, Contracts Assistant, Preventative
Maintenance Surveyor, Adaptations Surveyor.
Asset Management and Investment
Property Investment
Nexus House
Job Purpose
Lead the Contract Management section of the Property Investment team in the
delivery of Newport City Homes’ Asset Management Framework through a range of
property investment projects including regeneration, improvement, major repair, new
build.
This includes:

Provide a strong
customers/residents.
community
focus
to
improve
the
lives
of
our

Demonstrate Newport City Homes’ equal opportunities, health & safety, and
customer service standards in all activities.

Ensure that resident engagement and participation is at the heart of all activities.

Ensure the activities of the organisation are carried out to the highest standards
of integrity and professionalism in accordance with all relevant legislation.
Key Responsibilities
1. Work with and assist the Head of Property Investment to deliver the investment
programmes identified in “Our Strategy” and prioritised through the Asset
Management Strategy.
2. Undertake contract administration and quantity surveying services on selected
projects, contributing to the option appraisal of potential projects and
participating in the procurement of consultants and contractors as required.
3. Lead, manage, and motivate team members, coordinating resources to ensure
optimum resource allocation to deliver the desired project outcomes. Ensure all
team members are effectively inducted, supported and developed to increase
team capability, and that their performance is regularly appraised with clearly
defined objectives.
4. Monitor the contract administration and cost consultancy services provided by
external consultants ensuring the spend for the final account on each contract
does not exceed the contract sum.
5. Ensure contracts are compliant with all statutory and legislative requirements
e.g. asbestos, fire regulations, building regulations, CDM Regulations etc and
that relevant information (i.e. asbestos) is made available to contractors and
others as required
6. Ensure the standard of work handed over to NCH by our contractor meets the
agreed standard. Initiate action in a timely manner as appropriate to address any
under-performance.
7. Attend site progress meetings and monitor each contract to ensure it completes
by the agreed completion date, initiating action in a timely manner to address
any under-performance and facilitating problem solving processes to ensure
performance targets are achieved.
8. Monitor the adequacy of contractors’ communication with residents initiating
action in a timely manner to address any under-performance and attend resident
consultation events as necessary.
9. Ensure any complaints from residents relating to works are investigated and that
an adequate response is provided within the agreed timescale.
10. Ensure data on completed works is provided in a timely manner in order to
maintain the accuracy of NCH’s stock condition database.
11. Contribute to the development of materials and workmanship specifications to
ensure the long term value for money of investment works.
12. Ensure the provision of information on completed works as necessary to enable
applications for grant funding.
13. Ensure the provision of final accounts and other information as required to
enable the recovery of costs from leaseholders.
14. Liaise closely with other teams to ensure full information transfer to meet their
service delivery requirements
15. Ensure the delivery of an effective adaptations programme and preventative
maintenance programme within available budgets.
16. Implement lessons learned, for example from resident feedback or post project
reviews, as appropriate.
17. Undertake other relevant duties as directed by the Director of Asset and
Investment and Head of Property Investment
This job description sets out the main duties of the post, which may vary from time to time without changing the
general character of the post or the level of responsibility entailed.
PERSON SPECIFICATION
Knowledge / skills / experience
Essential


Relevant professional quantity surveying qualification (e.g.
RICS) or substantial evidence of equal experience to include
contract administration
Demonstrable ability to lead and motivate and develop a
team
Understanding of the regulations relating to asbestos
management and fire safety
Understanding of statutory legislation and regulations relating
to construction
Demonstrable communication and interpersonal skills and the
ability to develop positive relationships with other NCH teams,
contractors and consultants
Able to demonstrate the achievement of customer satisfaction
Commitment to continuous improvement in performance
standards
Strong drive to achieve results
IT literate and competent in using MS office applications





WHQS investment programme experience
New build/regeneration programme experience
Experience in delivering adaptations for disabled people
Contract management of housing investment works
Health and Safety qualification







Desirable
Competencies
(Behaviours which the role holder must demonstrate to be successful in the role)
 Ability to communicate at all levels, in a way that results
Communication
in effective action, expressing ideas and decisions in an
open and confident manner
 Understands the importance and benefit of two way
communication, asking questions and checking
understanding
 Proactively communicates the vision and values both
Leadership
inside and outside the organisation. Has high credibility
and is able to get buy-in from others
 Collaborates and cooperates to get the job done, values
Team working
the input and know-how of other team members
 Works with others towards the achievement of a common
goal
 Deals sensitively and appropriately with others and works
Ethical behaviour
in an honest and ethical way
 Able to manage cultural change. Acts as a role model in
Change orientation
demonstrating a positive attitude, proposing and
supporting change initiatives and managing change
programmes to continuously improve
Business awareness  Challenges and questions the status quo in order to
identify ways of improving performance
Innovation

Customer focus

Achievement
orientation



Innovative and imaginative in approach; takes allowable
risks
Strong understanding of meeting the needs of customers,
achieving and sustaining customer satisfaction
Maintain effective working relationships with partners
Strives for excellence, managing workloads and priorities
to meet targets.
Clarify expectations, set clear objectives and provides
honest and constructive feedback
Values
Fair
Innovative
Respectful
Sincere
Trustworthy





Fair and consistent in dealings with staff and tenants.
Encourages new approaches and creative solutions to
exceed standards and achieve service excellence.
Recognises and respect the needs of others; respectful
and caring in dealings with tenants and staff. Values
diversity.
Passionate and committed to the aims and ethos of the
organisation.
Builds trust by being open, honest and transparent.
FIRST FOR PEOPLE , PLACES AND PARTNERSHIPS
Assets & Investment
Contract Management Team
Head of
Investment
Programme
Manager
Senior Surveyor
Project
Surveyors x6
Managing
Quantity
Surveyor
Preventative
Maintenance
Surveyor
Energy &
Compliance
Manager
Adaptations
Surveyor
H&S Advisor/
CDM Coordinator
Contracts
Assistant
Terms and Conditions
Post:
Managing Quantity Surveyor
Salary:
Circa £45k
Location:
Nexus House, Newport
Leave:
Minimum of 25 days holiday per year, increasing
each year to a maximum 30 days, plus 8 bank
holidays.
Notice required:
1 week during probation
1 month once confirmed in post
Sickness Pay:
Up to 3 months full pay and 3 months half pay
after a five year period.
Pension:
An occupational pension scheme – on starting
your employment you can join our pension
scheme, to which NCH will contribute.
Guidance Notes for Completing Your Application
Each application is important to us and, in order to ensure we get the right person for the right role,
it is important that all candidates have the same opportunity to succeed when applying.
A completed application form is the only information considered when we select candidates for
interview. We do not accept CVs alone, but you may wish to submit yours in addition to your
application to provide additional information.
It is important that you read these guidelines to understand what makes a successful application.
Before completing your application
We advise that you read through the Role Profile taking note of the skills, experience, abilities and
personal qualities that are required for the post that you are applying for.
When completing the form make sure that you complete all sections in as much detail as possible.
However, we understand that some parts of the application may not be relevant to you or the role;
where this is the case please write ‘N/A’.
The first part of the application form contains information about you. Please note
this information is not included as part of the shortlisting or interview process.
Your Personal Details
Please ensure that you provide your most up to date telephone number and email address.
It is important that you declare if you have been employed by us in the last 12 months or if you are related
to a Board Member or member of staff. We need this information as we have to gain permission to offer
employment in these circumstances from Welsh Government.
References
Please provide reference details from two people; one of which should be your current or most
recent employer.
If you have a full employment history then a second employer reference should be given. However,
if you are unable to provide a second employer then please provide a reference from a school, college
teacher or personal reference.
If the role requires a DBS check then you will be required to provide employer references for the
last three years.
Equal Opportunities Monitoring Form
We require this information to check the effectiveness of our Equality and Diversity Policy and to ensure
that we are reaching all sections of the community.
Please note that we are committed to interview all disabled applicants who meet the essential criteria for
the post.
Guidance Notes for Completing Your Application
Record of Convictions
You are required to advise us of any unspent convictions.
If the post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you are
required to complete a record of convictions form declaring any current or previous criminal convictions.
It is essential that you complete this part of the form regardless of whether you have a criminal record.
Failure to disclose a criminal record may result in an offer of employment being retracted or the
employment being terminated.
Knowledge, Skills and Experience
The next part of the application form is the most important because it is where you get the opportunity to
demonstrate how your knowledge, skills and experience match those outlined in the role profile.
You should draw on your current and previous job roles and other relevant situations to demonstrate how
your skills and experience are compatible with those of the profile. Please note that we require you to give
examples of these and match them to the requirements of the role profile.
Your Information
Please note that all application forms received are kept by our HR team. If your application is successful
then your application form will become part of your HR file. If you are unsuccessful we will retain your
form for six months, in line with the Data Protection Act, after which it will be destroyed securely.
Part of your application form may be held on a computer database and used to provide information for
administration and reporting purposes. However, when application forms are used for this purpose no
applicant can be identified from this information.
Submitting Your Application
There are a number of ways that you can submit your application form to us.
By email to [email protected].
By post to:
Human Resources
Newport City Homes
Central Office
Nexus House
Mission Court
Newport NP20 2DW
You should ensure that your application form is received by us by
midday on the closing date. Unfortunately we cannot accept any
applications after this time and as a result these will not be processed.
We look forward to receiving your application.
If you have any queries please contact our HR team on (01633) 227770.