for VMware® View
Solution Brief
Virtual Desktop Management
BENEFITS
 Understand the factors that
determine VMware View end user
experience and how they
interrelate
 Quickly diagnose user problems
IT Executives are under constant pressure to cost-effectively
optimize the end user experience. In order to better manage their
VMware View user environments and realize experience gains and
cost savings, they need to deeply understand the user environment
and take the necessary actions to drive improvement.
understand how a problem
SysTrack provides deep insight into the end user environment, giving IT
clear understanding of usage patterns and resource utilization. SysTrack
also provides actionable intelligence, giving IT the specific data needed to
make implementation decisions that will better utilize IT resources and
deliver superior user experience.
developed
Comprehensive Business Intelligence for IT
 Improve end user experience and
productivity
 Perform historical analysis to
 Monitor application performance
and resource utilization
SysTrack provides all of the data to enable IT to effectively implement the
following user-centric desktop management projects:
▪ User auditing
▪ End user metrics
▪ Application resource analysis
▪ Event log auditing
▪ Capacity planning/auditing
▪ Asset auditing & change management
 Detailed application audit trail
▪ Forensics and historical reporting
▪ Problem diagnostics
▪ Dependency & latency mapping
▪ End user health scoring
 Reduce unused hardware &
▪ Chargeback
▪ Application monitoring
▪ System and user security
▪ Software licensing and rationalization
 Discover and diagnose poorly
performing applications/systems
software
 Quantify resource utilization to
accurately plan capacity changes
 Lockdown desktops, laptops
and/or users
 Produce chargeback billing
reports based on actual
application usage
 Sustain superior user experience
with real time health and
availability monitoring
▪ Application fault detection
Intuitive & Flexible Interface
SysTrack delivers extensive desktop environment data through an intuitively clear
interface. SysTrack offers multiple analytical representations from which IT can
select the preferred presentation format.
User Auditing
View detailed information about any user’s application or
web usage, including frequency and duration of usage.
SysTrack provides detailed statistics on what applications
the user has run and what web site he/she has visited.
Benefits:

Detailed data helpful in problem diagnosis.

Quantify user access times for employee productivity
analysis.
User & System Analysis
System or User Focus
SysTrack enables you to perform desktop analysis by
specifying either a user or a system. If you select by
user, SysTrack will compile data for that user across all
systems. If you select by system, SysTrack will compile
data for all users on that system.
End User Metrics
Generate a comprehensive, detailed perspective of every
aspect of an end user’s desktop experience.
SysTrack provides actionable data to help IT understand
the user experience and how to improve it.
Session History
SysTrack can identify precisely when a user logged in and
Benefits:
out, which system(s) they were logged in to, and what

Quantitative understanding of the user experience.

Improved end user productivity and satisfaction.

More efficient utilization of IT infrastructure.
applications they ran.
Application Tracking
SysTrack can identify all of the applications run on a
system or by a user, and provide the start and stop time
Develops a Deeper Experience Understanding
for each usage of an application. Helpfully, SysTrack
SysTrack provides the data to answer key user
identifies not just the executable name but also the
experience questions such as:
allocation to which the executable belongs.
•
Is the user receiving a “good” computing
experience?
Statistics Compilation
SysTrack compiles statistics on sessions and application
usage, enabling administrators to develop higher-level
insight into user behavior and system usage.
•
What applications are the users utilizing?
•
Should this user be moved back to a physical
device?
Web Site Monitoring
For each user or system, SysTrack shows what have
•
What websites are my users using?
been visited and when, which websites have been most
•
What is the health of the users’ desktop experience?
data is also compiled so administrators can understand
•
What is the daily usage pattern of this user?
larger usage patterns.
•
What applications do my users need to be
visited and which web pages were the most visited. This
productive?
•
What systems has the user logged into?
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com
Detailed Resource Data
For any application specified by IT, SysTrack provides the
following data:

Data on CPU utilization including breakout data for
user mode and kernel mode.

Extensive User Audit Data
Data on memory utilization including breakout data
for working set, page file usage and page faults.

Data for I/O utilization, including read and write data
by amount of data transferred and number of
operations.

Data for which users accessed the application, and
how many times.

Data identifying on which systems the application
was executed, and how many times.

Data to perform version analysis.
SysTrack can filter the data by application version
number, by application type (32-bit or 64-bit), by
system or by user.
User Health Analysis
Statistical Analysis
For all of the resource utilization data, SysTrack provides
weighted average, average, minimum, maximum,
standard deviation and variance calculations.
Productivity Impact Report
Application Resource Analysis
Application Resource Analysis
Access actual resource utilization data for desktop
applications.
SysTrack collects and presents detailed data on
application resource utilization.
record selected desktop events in your user community.
Perform accurate capacity planning forecasts based
on real data.

Set up alarms to track occurrences and frequency of
specified events.
SysTrack provides a single dashboard to monitor and
Benefits:

Event Log Auditing
Benefits:

Develop right-sized roll-out plans for new
Perform security audits by reporting on event IDs
generated in the environment.
applications.
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com


Know when problems are happening so they can be
guessing at hardware expenditures to support a user
addressed promptly.
base.
Detect patterns across multiple desktops.
Centralized Dashboard Reporting

Monitor one desktop or all desktops

Monitor application faults, software changes, disk
I/O parameters (e.g. fragmented %, free % and
transfer rate), memory leaks, services behavior,
system faults, user response times and any number
of customer parameters.

Define refresh interval or auto-refresh.
Graphical System Analysis
Asset Auditing & Change Management
Identify desktop hardware and software allocation and
associated changes.
SysTrack enables IT to know exactly what hardware and
software assets existing on each desktop, and track and
record any changes to the configuration.
Benefits:

Alarm Management
users' hardware/software configurations.

Capacity Planning & Auditing
Understand and document desktop resource utilization
with built-in capacity planning reports.
SysTrack provides visibility into user system capacity
with built-in capacity planning reports that helps to
right-size hardware decisions.
Provides detailed data for asset management
initiatives.

Provides the data necessary to understand asset
allocation

Provides visibility into system changes even when the
asset is not on the network.
Asset Auditing
Benefits:

Allows help desk personnel to have visibility into
Accurately forecast system upgrades and forecast
budgets with three years of data pertaining to
system utilization.
SysTrack provides out-of-the-box functionality details
on over 4000 hardware inventory items. SysTrack also
reports on all loaded software, including service pack
and hotfix information.
Comprehensive Data Collection & Analysis
SysTrack tracks and evaluates over 50 different metrics
including CPU, memory, I/O, and session resource
consumption data to develop accurate forecasting.
Fact, Not Fiction
SysTrack accurately quantifies the usage of system
resources and provides a methodology for profiling
associated user and application behavior, eliminating the
Hardware Asset Summary
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com
Change Management
access, network access, virtual machine, power usage,
SysTrack identifies any change, hardware or software
performance and latency parameters.
related (e.g. USB drive insertion). SysTrack reports time
of change, what the value changed from, and the new
value for quick root cause analysis.
BlackBox Historical Perspective
Detailed Desktop Change Management
Forensics and Historical Auditing
Gain historical insight into desktop system stability
problems and quickly resolve complex issues.
SysTrack provides a performance and historical forensic
playback facility that can be used to improve end user
experience and resolve complex operational issues for
Problem Diagnostics
Identify and resolve desktop user experience problems
before users are even aware of that they have a problem.
SysTrack provides heightened visibility into View user
desktops to enable IT to quickly diagnose and resolve
problems.
Benefits:

reduced problem time-to-resolution
View systems, and regardless of locations.

Benefits:

Understand how complex problems developed

Reduce time spent troubleshooting by 40%

Resolve problems quickly and improve end user
Improved IT efficiency and cost savings through
Improved quality of service (QoS) delivery through
enhanced user productivity and satisfaction

Fewer Help Desk service calls

Frees senior IT staff to focus on priority tasks
First Level Technician Empowerment
experience and productivity.
SysTrack empowers first level technicians to diagnose
Dynamic Views
IT staff gets a detailed view of configuration and usage
dynamics for the current moment in real-time, or for any
point in time since a SysTrack agent was installed on the
user system. SysTrack can be "run" at adjustable speeds,
enabling IT to view dynamic changes in the system over
time and understand how a problem developed.
and resolve user service issues themselves. SysTrack
performs heuristic differential analysis between the
problem system and all View user systems or any subset
to identify and learn where behavior diverges from the
norm.
Rapid Problem Identification
With only the user’s name, SysTrack immediately
Extensive System Investigation
SysTrack tracks 32 distinct system-wide parameters
indicating CPU, memory, I/O, caching, pagefile usage
and paging behavior. For each process on the user
system, SysTrack tracks 15 distinct behavioral
identifies the offending system, displaying critical key
performance indicators (KPIs) and highlighting KPIs out
of normal range. Data is presented tabularly and
graphically for easy interpretation and insight.
parameters. SysTrack tracks script utilization and disk
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com
Continuous Automatic Monitoring

SysTrack can eliminate many service calls and resolve
problems before users are aware of them. SysTrack
continuously monitors literally hundreds of KPIs on every
user system with a DataMine™ agent, tracking
application behavior, system performance and changes
to user system configuration. Alerted as specified
Reduce likelihood of making system changes that
negatively impact application performance
Application Mapping
SysTrack can map application relationships, helping IT
understand the dependencies that can impact application
performance.
thresholds are exceeded, technicians can make the
Latency Measurement
necessary adjustments to proactively correct the
SysTrack identifies and color-codes by severity all
problem.
latencies between the target desktop and remote
systems and applications, enabling IT to quickly
determine problems impacting performance.
Drill-Down Capability
SysTrack provides a drill-down capability with multiple
perspectives and views, enabling IT to develop deeper
insight into a particular dependency or latency.
Relate Application Performance and Server Status
By monitoring both application performance and system
status, SysTrack can show how the two relate, and
identify issues with one that is causing degradation in
the other.
User System Visibility
Auto Dependency & Latency Mapping
System Alarm Tracking
End User Health Scoring
Dependency and Latency Mapping
Identify desktop application and system dependencies
and precisely measure latencies.
For any desktop, SysTrack maps the systems and
application dependencies, and auto-detect latencies
between systems.
Benefits:

Improve application performance

Facilitate infrastructure changes
Precisely quantify the user experience of each and every
user, or of defined groups of users, or of the entire
enterprise.
SysTrack provides granular visibility with system, user,
and application forensic capabilities and sophisticated
reporting intelligence to deliver a best-in-class feature
set for both physical and virtual systems.
Benefits:

SysTrack helps ensure the sustained delivery of high
QoS by enabling IT to continuously and pro-actively
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com
monitor user environments so adjustments can be

made promptly, ideally before users are even aware
they have a problem.

from network I/O through to storage)
Billing & Report Generation
When groups within organizations complain about
The SysTrack billing facility provides the ability to set
quality of service, or when IT has to quantify QoS to
fees for resources consumed (CPU, memory, connect
either internal or external customers, SysTrack
time, and other metrics) and produce reports detailing
provides the quantitative data to confirm service
usage and application use.
quality.

The entire IT infrastructure is taken into account (i.e.
SysTrack’s precise measurement of end user
experience throughout View design, assessment and
implementation helps IT design an effective
virtualization plan, show post-virtualization how
virtualization has improved the user experience, and
continue to ensure superior experience on an ongoing basis.
SysTrack constructs reports by user, cost center, or
domain that show resources used, session start time,
elapsed time, applications executed, and costs.
Advanced Filtering
IT administrators can filter by a specific system or
systems, facilitating faster viewing and easier
interpretation.
Detailed Billing Report
Health Scoring By Groups, Line-of-Business, etc.
Application Monitoring
Chargeback
Generate precise desktop and application usage and cost
data to facilitate chargeback to departments or business
units.
View current and historical usage and performance data
on any desktop application and be alerted as thresholds
are exceeded so corrective action can be taken.
SysTrack enables IT to monitor virtually every aspect of
SysTrack generates precise data detailing IT
infrastructure usage and provides that data in report
an application’s behavior.
format for internal billing purposes.
Benefits:
Benefits:


with new hardware and software allocations


behavior
More effective use of IT services due to customers
becoming more conscious of the cost associated
Identify and quickly correct errant application

Get applications quickly restarted or other corrective
action as specified by IT
A better understanding of the TCO (total cost of
Extensive Application Data
ownership) for performing a business function
For each desktop application, SysTrack tracks 15 distinct
Prevention of business groups being charged for
applications and services they rarely use
behavioral parameters, script utilization and disk access,
network access, virtual machine, power usage,
performance and latency parameters. In addition,
SysTrack tracks 32 distinct system-wide parameters
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com
indicating CPU, memory, I/O, caching, pagefile usage
This supplements the security offered by group policy,
and paging behavior that affect application performance.
anti-virus solutions, and proxy systems, to eliminate
SysTrack also has a sophisticated application and service
alarming tool that alerts IT when IT-defined thresholds
rogue application use which impacts end user
performance.
are exceeded. IT can also set predefined corrective
Maximum Control
actions so SysTrack can automatically take corrective
The whitelist is particularly effective at controlling the
action.
environment. Unlike group policy which requires you to
know the name of the executable you wish to lock down,
a whitelist does not require IT to know the name of the
executable. This is important because most
administrators will usually not know the name of the
"virus of the day".
Automatic Actions
For applications, SysTrack can be configured to notify the
user of the blocked application or to redirect the user of
the blocked site. SysTrack can perform other notification
events via standard SysTrack notification mechanisms, or
take defined actions such as the execution of specified
Proactive Service and Process Alarming
corrective scripts.
System and User Security
Implement security controls by desktop or user to
restrict resource and web access.
SysTrack enables IT to restrict application use and lock
down an environment to only applications and websites
that have been authorized by the system administrator.
Benefits:

Eliminate problematic behaviors (like viruses) that
can waste IT time on corrective measures

Ensure users are focused on company approved work

Prevent inappropriate web site access that saps
productivity and can open the company up to liability
Whitelisting and Blacklisting
For any user, applications and web sites can be blocked
using either a whitelist (a list of applications that may be
executed and sites that may be visited) or a blacklist (a
SysTrack SysLock & WebLock
Software Licensing and Rationalization
Know what executables and application packages are
installed on users’ desktops - and which are being
utilized.
SysTrack gives you the ability to track utilization of every
list of applications that may not be executed and sites
application on every View desktop.
that may not be visited).
Benefits:
Effective Lockdown

IT administrators can utilize SysTrack to stabilize the
system environment by halting the execution of any
unapproved application or website, no matter the path
Efficient management of your software assets can
reduce IT costs by ensuring you are only paying for
the software licenses you need, and eliminating
storage of those you don't.
taken to execution or how the application has been
renamed.
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com

Elimination of unauthorized applications can reduce
Benefits:
IT costs by freeing up storage and processing power,

Decipher between application and system problems.

With immediate and detailed fault analysis, problems
improving user productivity and reducing Help Desk
calls.
can be quickly identified and resolved.
Deep Insight into Application Usage
SysTrack tells you exactly what applications are present

Increase user desktop up-time and user productivity.
Comprehensive Fault Data
on every user system.
SysTrack provides insight into associative usage
patterns, helping you understand application
SysTrack doesn’t just tell you a fault has occurred; it tells
you all of the information you need to understand why it
occurred so you can do something about it. SysTrack
dependencies and relations.
identifies the offending desktop, application and
SysTrack provides insight into temporal usage patterns,
application module by name and version number,
helping you understand daily usage patterns, and
identifies whether the fault is an error or a hang, at what
distinguish between applications used infrequently but
address the fault occurred, when the fault first occurred,
intensively, versus applications used infrequently but
when it last occurred, and how many times it has
continually.
occurred.
SysTrack provides insight into problematic usage
High Level Overview or Micro Focus
patterns, helping you understand which applications are
You can view faults for one desktop system or for all of
failing or generating calls to your Help Desk.
them together. And SysTrack enables you to focus your
Data Cross-Mapping for Unprecedented Insight
Uniquely, SysTrack maps this comprehensive application
behavior to display protocol traffic, system resource
analysis, integrated event and fault tracking, automated
attention by enabling filtering by any of the above
parameters. So it’s easy to see which desktops are
experiencing similar faults, or which desktops are
experiencing the most faults, and why.
backend-server detection and analysis and other data to
provide you with unprecedented insight into the
dynamics of the end-user environment.
Application Fault Analysis
In Conclusion
Software Package Usage Reports
One solution for all of your desktop monitoring and
management needs.
Application Fault Detection
In today’s ever-changing user-centric community IT
Know when and why applications on desktop systems are
faulting.
professionals need intimate insight into these users’
SysTrack instantly detects and reports application faults
in monitored desktops, and provides detailed supporting
desktop experiences. Whether users’ desktops are
virtual, laptop, remote or mobile, a common way of
managing the users is essential and necessary.
data.
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com
SysTrack provides the visibility necessary to support a
VMware View environment exactly when you need it
most. Auditing and monitoring of any Windows-based
device can be easily accomplished with SysTrack to
ensure a better level of IT service is delivered to the end
user community at a lower overall cost.
Lakeside Software is a leading provider
of business intelligence solutions for
IT professionals. SysTrack® solutions
for User Experience Scoring, End-toEnd Monitoring, Problem Diagnostics, Power Management, VDI
Assessment and Planning, and Windows 7 Migration empower IT
with the knowledge to dramatically improve productivity and reduce
costs.
SysTrack’s patented and massively scalable DataMine™ distributed
©Lakeside Software, Inc. 1997-2012. Lakeside Software, SysTrack, SysTrack Enterprise Visualizer,
SysTrack Site Visualizer, SysTrack SysLock, SysTrack WebLock, SysTrack BlackBox and SysTrack
DataMine are registered trademarks and/or trademarks of Lakeside Software, Inc. All other
trademarks and registered trademarks are the property of their respective owners.
database architecture aggregates node-level data unmatched in
depth and quality, enabling SysTrack’s sophisticated reporting
intelligence to deliver an unprecedented level of insight into
application usage and resource utilization.
Lakeside Software, Inc.
+1 248.686.1700 | +1 800.969.7717
www.LakesideSoftware.com