~YOF
VANCOUVER
CITY CLERK'S DEPARTMENT
Access to Information
File No. 04-1000-20-2016-281
August 23, 2016
.22(1)
Dear s.22(1)
Re:
Request f or Access to Records under the Freedom of Information and Protection of
Privacy Act (t he " Act " )
I am respondi ng to your request of August 8, 2016 for:
From August 8, 20 15 to August 8, 201 6:
1. How many times people called to report uneven pavement around the trees in
the sidewalk outside of Donald's Market at 2332 E Hastings St, Vancouver, BC,
V5L 1V5;
2. How many times the uneven areas were repaired.
All responsive records are attached. Some information in the records has been severed,
(blacked out), under s.22(1) of the Act. You can read or download these sections here:
http: I /www.bclaws.ca/EPLi braries/bclaws new/document/ID/freeside/ 961 65 00
Please note t he attached records outline the work t hat took place and t he complaints that
were rai sed in regards to your request . To answer your request succinctly, there was one
complai nt in addition to your own, and t he area was repaired twice: once in response t o a
complaint, and once as a result of an annual inspection.
Under section 52 of the Act you may ask the Information ft Privacy Commissioner to review
any matter related to t he City's response to your request. The Act allows you 30 business
days f rom the date you receive this notice to request a review by w riting to: Office of the
Information ft Privacy Commissioner, i [email protected] or by phoning 250-387-5629.
If you request a review, please provide the Commi ssioner's office wi t h: 1) the request
number assigned to your request (#04-1000-20-2016-281); 2) a copy of this letter; 3) a copy
of your ori ginal request for information sent to the City of Vancouver; and 4) detailed
reasons or grounds on which you are seeking the review.
City Hall 453 West 12th Avenue Vancouver BC V5Y 1V4 vancouver.ca
City Clerk's Department tel: 604.873.7276 fax: 604.873.7419
Please do not hesitate to contact the Freedom of Information Office at foi®vancouver.ca if
you have any questions.
Yours truly,
Barbara J. Van Fraassen, BA
Director, Access to Information
City Clerk's Department, City of Vancouver
Encl.
:kt
Page 2 of 2
pg. 1 of 2
Wagon Location Man itoba Yard
AlA
.
Str~ets
'
.
Operations Daily Crew Report
Rev.
July 18, 2016
Work order# and Hours
65
Crew#
Field Supervisor Mezzomo
Superintendent
/
604-619-2057
7.c::7Ze 6 -1
r
1
(signed)
Enrico Santamaria
<5'-.
~
~
~
~~ 2(1)
Activity
Type
Equip#
C1271
P74
J. Guerriero
Equipment Name
TRUCK, DUMP, 1 YARD
AIAbs Stat
Code
6000
'
'
?
~
Prem
Code
GR-320
I
Equipment 10
I
I
:
C1271
Yrds Dumped
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Dumps (National Yards Only}
Pay Scale
Group
~
('f\
PM
AM -
Emp#
Employee
s.22( 1) T. Greekas
~
~
(signed)
Hours of Work
2
J
J
2-
tf
I
:Running Hrs
:
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5
pg. 2 of2
July 18, 2016
Location 1
£.
Crew#
65
le£/V 3
/.!2.. 711. Ptle
Field Supervisor
04/tf~
(.2..-o )
-;1- .1-) FR. iO
-
Superintendent
Enrico Santamaria
Material
Amount
Comments
~--')""$ __
-:i:::;t5
-
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Mezzomo
r.
.... £ 1 L
~ 1?(../, ...._/,(1
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pign safety when Departing Location:
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ocation:
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~ctivity Code
Location 2
£1?--o
(
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/-)17<""'// A/5
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Comments
- . F
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/1... L £
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~
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Comments
#
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(1 ~
)
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pg.1of2
NA
Wagon LeGation National Yard
.
Streets Operations Daily Crew Report
April 20, 2016
71
Field Supervisor
Mezzomo
Superintendent
Marco Biagin i
604-619-2057
7 ,.->t?{)
AM -
Employee
l Emp#
s .22(1) F . Pawelchak
Activity
Equip#
Type
A1206
\)\)
<&;
'-.;()
/<s~ned)
.5 :J ·dPM
F. Cappellano
5.22(1) T . Fari a
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(/fflft
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~//J~/?:d'
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Hours of Work
Rev .
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Code
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ANGLE GRINDER 4 .5, CORDLESS
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Equipment ID
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. X-ST9019
iRunning Hrs
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DRILL & DRIVE SET
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SAW, RECIPROCATING 18V
X-ST8011
>
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TRUCK,DUMP,1YARD
C1138
TRUCK,DUMP, 1YARD
C1297
TRUCK, VAN, POWER TAILGATE, SINGLE AXLE
A1206
Toilets
Flashers
Dumps (National Yards Only)
Yrds Dumped
:3
3
3
:3 3
"'3 J
2
2..
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2
?-
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'3 '3
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pg. 2 of 2
April 20, 2016
Location 1
Crew#
71
Field Supervisor
J6L:·trj"'' lb~~zr;:
7309'9b (/)
~
73
0
Superintendent
Marco Biagini
Material
Amount
Comments
<::::; / c..-u
/ ~~ /,) Y1 )
#3(
97Cf (7)
73 I o/5?
730 99ol; l
Mezzomo
(! )
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f4,ctivity Code
Location 2
kf~Jt I) 70''9'51 )
73c 771("3)
Material
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~easurement
Amount
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Comments
5 I r:-1
7 3 0 7-6 c;( 4· ) 73 0 7h2 11 J
730 7 3 2 r::J I 73 0 66,//6/J
/
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Activity Code
uarricade
uape
)Jnits Completed
.!31!-le• f) 'A"it'ds L'1-t,.
Material
-"! 3 0 •7 c;· z_ ( 4 )
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pg. 1 of 2
NA
Wagon Location Natio n al Yard
Streets Operations Daily C
v
/~~
November 13, 2015
92
Crew#
Field Supervisor J o nes,S
Superintendent
(._
604-690-7364
[ Emp #
1
7
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Employee
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Equip#
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Equipment ID
I
TRUCK, DUMP, 1 YARD
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TRUCK, PICKUP, LIGHT
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TURF, TRIMMER, GRASS, GAS, MEDIUM
V41661
~
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I/
Flashers
Dumps (National Yards Only)
Yrds Dumped
3
60
\
AM-
2
~
(sig '
(sig
Rev .
Work order# and Hours
Vince Santorelli
Hours of Work
~w Report
~
7
J
4
5
6
pg. 2 of2
November 13, 2015
92Field Supervisor
Crew#
161;;12..6(;.1 ""· "J:c; I
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Superintendent
Vince Santorelli
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Comments
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w
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i
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Activity Code
Location 4
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J
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Comments
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~nits Completed
Activity Code
Location 6
I
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ocation:
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I
Service Request log for: Block 23%, Street E Hastings%
Service Request # R
884559
887234
929104
965554
968314
988755
Reviewed Date
11/2/2015 7:40
11/9/2015 10:21
2/29/2016 14:48
5/30/2016 15:15
6/6/2016 7:07
7/18/2016 9:11
Requested Date
11/1/2015 16:42
11/8/2015 15:37
2/29/2016 14:45
5/30/2016 12:53
6/3/2016 15:23
7/18/2016 9:03
Request Type
RSurfaceWtrFlood
RSideWalkRepair
RSideWalkRepair
RSideWalkRepair
RGeneralIssue
RSideWalkRepair
Sub Type
Other
SidewalkTreePit
Other
SidewalkUneven
Other
xSidewalkBrokeInjury
Address
2300 E HASTINGS ST -Inter Vancouver BC
2332 E HASTINGS ST (SE) Vancouver BC
2381 E HASTINGS ST (MA) Vancouver BC
2300 E HASTINGS ST -Inter Vancouver BC
2332 E HASTINGS ST (SE) Vancouver BC
2342 E HASTINGS ST (MA) Vancouver BC
Location Responsibilty
RO
RO
RO
RO
RO
RO
Service Request InfoViewer
Page 1 of 4
..
2016/08/1612:38
Service Request # R
Request Type
Request type
description
Request Date
Call Date
Lagan's ECM
Update
Incident Date
Crew Assign Date
887234
RSideWalkRepair
Sidewalk - Repair
2015/11/0815:37
2015/11/0815:36
2015/11/0815:37
2015/11/0910:21
2015/11/0910:21
Crew/D
Crew Contact 3957
Reviewed yes
Sub Type SidewalkTreePit
VINCE SANTORELLI
Charges Explained no
Last 311 Update, where applicable
Follow-Up Date
Initiated 8
Information
Information
Zone
Area description
Sub-area
Sub-area description
Beat
District description
Auto Beat
Priority
Priority description
Responsibility
Responsibility
description
Project
Project description
311 Case#
Source
Due Date
Ext Reference #
Ref Type
Lagan CSR Name
Method
Designation
Frequency
4
Medium
RO
Streets Operations
101006936265
2015/11/12 08:30
lagan
Request Location
Asset &nbsp;
Parcei/D
Property ID
Lane
GPSX 0.0000
GPS Y 0.0000
Location
Address type
Street #
Pre Dir
Street Name
Suffix
Add ress
2332
E HASTINGS ST
(SE)
http://hansen/PROD84/Print.htm
8/1 6/201 6
Service Request Info Viewer
Page 2 of 4
Post Dir
Subdesignation
Cross Street
Street 2 Name
Street 2 Suffix
Street 2 Post
Direction
Cross Street
Street 3 Name
Street 3 Suffix
Street 3 Post
Direction
City, Province,
Vancouver
Postal Code
State BC
Postal Code
Location
Incident Details
Call Details
Call Duration
#of Calls
Taken By
Taken by name
Customer Contact
Requested
Notify Customer
Regarding Service
Request Progress
00:00:00
0
yes
no
Contact
Name
First, Ml
Middle Initial
Title
Foreign
Address
City
State/Province
ZIP/PC
Country
Contact Phone
Alternate Phone
Fax
Pager
~ .22( 1)
I
I
....__ __,
no
t.-22"(c1.)-.----.l
"'
Vancouver
BC
V5L 1Y1
~22ft)----,
E~~~ ,....
~ .....
2"2("1'""
) ------.~
Contact Type Other
Customer Comments
~ .22(1)
1
Other Calls
(No Data)
Inspection
Inspector 3957
Inspector name VINCE SANTORELLI
Scheduled
Due By
Statted
Due By
Completed
Due By
http://hansen/PROD84/Print.htm
8/1 6/20 16
Service Request Info Viewer
Page 3 of 4
Resolved 2015/11/10 00 00
Due By
Resolution 40
Resolution
description Temp - Final Repair Scheduled
Service Request Inspections
(No Data)
Log
Service Request Log Results
Log Type Entered By Entered By Name Start Date To Comments
Lagan ECM
19765
TYLER FIELD
2015/11109 10:21
Nov 9/15 - Referred to V. Santorelli.
Lagan ECM
22693
TYLER FAHMI
2015/11/16 08:54
Nov 13/15 - Topped up tree pits using screenings. - Crew 92
ResoiComm
19765
TYLER FIELD
2015/11/12 13:26
Nov 10/ 15 - Tree pits to be topped w/ screenings Nov/Dec 2015. - B. Whynott
Attachments
Attachments
(No Data)
Associations
Linked Service Requests
(No Data)
Associated Work Orders
(No Data)
Associated Asset Inspections
(No Data)
Associated Cases
(No Data)
IRequest Details
(Tab Not Loaded)
Schedules
Employees
(No Data)
Fleet Equipment
(No Data)
Plant Equipment
(No Data)
Vehicles
(No Data)
Usage Readings
(Tab Not Loaded)
Audit Log
Aud it Log
Aud it Log
Field Name Audit Date Time New Value
Old Value
User ID Audit Catagory
Inspector
2015/1 1/09 10:21
3957
Review Date
2015/1 1/09 10:21
09/1 112015 10:21 :00 AM 011011000112:00 00 AM TYLER FIELD Hansen
Resolved
2015/1 1/12 13:26
True
TYLER FIELD Hansen
False
TYLER FIELD Hansen
Lagan eForm
ILagan Detail
http://hansen/PROD84/Print.htm
I
8/16/2016
Service Request Info Viewer
Page 4 of 4
Received via emaiL Limited details provided.
1. Type of sidewalk problem: Area Around Tree
2. If Other, provide details:
3. Is there a black patch on it? No
4. Is it safe? No
5. Describe issue in detail (in front of, beside, side of street, etc.): In front of Donald's Markel
Base around tree has sunken up to 3 inches due to high sidewalk usage ... tripping
hazard.
6. Is this request due to Motor Vehicle Accident? No
7. If Yes, provide details on license plate number or other details (if known):
8. (Don't ask just record - Did ca ller indicate they want a call back?) No
Lagan eForm
Lagan Case Details
http://hansen/PROD84/Print.htm
8/1 6/201 6
Service Request InfoViewer
Page 1 of 4
..
2016/08/ 1612:35
Service Request # R
Request Type
Request type
description
Request Date
Call Date
Lagan's ECM
Update
Incident Date
Crew Assign Date
988755
RSideWalkRepair
Sidewalk - Repair
2016/07/ 18 09:03
2016/07/ 18 09:01
Majorl og
2016/07/ 18 09:08
2016/07/ 18 09:09
2016/07/ 18 09:11
Crew/D
Crew Contact 5420
Reviewed yes
Sub Type xSidewalkBrokelnjury
MARCO BIAGINI
Charges Explained no
Last 311 Update, where applicable
Follow-Up Date
Initiated 8
Information
Information
Zone
Area description
Sub-area
Sub-area description
Beat
District description
Auto Beat
Priority
Priority description
Responsibility
Responsibility
description
Project
Project description
311 Case#
Source
Due Date
Ext Reference #
Ref Type
Lagan CSR Name
Method
Designation
Frequency
4
Medium
RO
Streets Operations
101008097531
2016/07/21 09:01
lagan
Request Location
Asset &nbsp;
Parcei/D
Property ID
Lane
GPSX 0.0000
GPS Y 0.0000
Location
Address type
Street#
Pre Dir
Street Name
Suffix
Add ress
2342
E HASTINGS ST
(MA)
http://hansen/PROD84/Print.htm
8/1 6/2016
Service Request Info Viewer
Page 2 of 4
Post Dir
Subdesignation
Cross Street
Street 2 Name
Street 2 Suffix
Street 2 Post
Direction
Cross Street
Street 3 Name
Street 3 Suffix
Street 3 Post
Direction
City, Province,
Vancouver
Postal Code
State BC
Postal Code
Location
Incident Details
July 18/16 [09:10) Dispatched to truck 81271
Call Details
Call Duration
#of Calls
Taken By
Taken by name
Customer Contact
Requested
Notify Customer
Regarding Service
Request Progress
00:00:00
0
yes
no
Contact
Name [S:Z2Tf)1
First, Mi l
·
Middle Initial ....__ ___.
Title
Foreign no
Address
City
State/Province
ZIP/PC
Country
I
Contact Phone f-22(1)------,
Alternate Phone
Fax
Pager
PIN
E-mail
Contact Type Other
Customer Comments
.
[ Z21f)
I
Other Calls
(No Data)
Inspection
Inspector 5420
Inspector name MARCO BIAGINI
Scheduled
Due By
Statted
Due By
Completed
http://hansen/PROD84/Print.htm
8/16/2016
Service Request Info Viewer
Page 3 of 4
Due By
Resolved 2016107118 0000
Due By
Resolution 10
Resolution Service Provided
description
Service Request Inspections
(No Data)
Log
Service Request Log Results
Log Type Entered By Entered By Name Start Date To
Lagan ECM
27253
LISA WESSELING
Comments
2016/07/18 09:09 2016/07/18 09 09 July 18/16 [09:10] Dispatched to truck 6 1271
Attachments
Attachments
(No Data)
Associations
Linked Service Requests
(No Data)
Associated Work Orders
Work Order # Milestone Activity Schedule Date Completed Date Asset Unit ID
765417
RSwReact
2016/07/18 00:00
Sidewalk 93846
Associated Asset Inspections
(No Data)
Associated Cases
(No Data)
Request Details
I
(Tab Not Loaded)
Schedules
Employees
(No Data)
Fleet Equipment
(No Data)
Plant Equipment
(No Data)
Vehicles
(No Data)
Usage Readi ngs
(Tab Not Loaded)
Audit Log
Aud it Log
Aud it Log
Field
Name
Audit
Date
Time
New Value
Old Value
User ID
Audit
Catagory
LaganCaseDetails
~~:07118
Citizen tripped on uneven sidewalk and was taken away in
an ambulance. She suffered a broken am1and is awaiting
surgery. - (XOT19, Jul 18 2016 9:05AM) Transferred
citizen to Risk Management. Dispatched 84299.
Citizen tripped on uneven sidewalk
and was taken away in an
ambulance. She suffered a broken
arm and is awaiting surgery.
Integration
MCaseNotes
lncidentDate
2016/07/18
0908
18/0712016 9:08:4S AM
18/0712016 9:03 08 AM
Integration
Inspector
5420
http://hansen/PROD84/Print.htm
llncidDate
Hansen
8/16/2016
Service Request Info Viewer
Page 4 of 4
2016/07/18
09:11
LISA
WESSELING
Review Date
2016/07/18
09:11
18/0712016 9:11:00 AM
01101/0001 12 00:00AM
LISA
WESSELING
Hansen
Resolved
2016/07120
08 21
True
False
LAURA
VELASQUEZ
Hansen
Lagan eForm
Lagan Detail
Citizen tripped on uneven sidewalk and was taken away in an ambulance. She suffered a
broken arm and is awaiting surgery -- (XOT19, Jul 18 2016 9 05AM) Transferred citizen to
Risk Management Dispatched 84299.
1. Type of sidewalk problem Broken Causing Personal Injury2. If Other, provide details:
3. Is there a black patch on it?No
4. Is it safe?No
5. Describe issue in detail (in front of, beside, side of street, etc. ) Uneven sidewalk in front of
address, there was dirt around the tree that exposed concrete and sidewalk was raised
about an inch causing citizen to trip.
6. Is this request due to Motor Vehicle Accident?Unknown
7. If Yes, provide details on license plate number or other details (if known)
8. (Don't ask just record - Did caller indicate they want a call back?)No
Lagan eForm
Lagan Case Details
http://hansen/PROD84/Print.htm
8/16/2016
Work Order Summary
Work Order #:
730980
RSw_Flt_MR 71-2016
Asset ID #:
93846
Sidewalk - General (Reactive)
Group Project #: 68986
Asphalt Fillet - Sidewalk
RSw_Flt_MR 71-2016
Streets Operations
2300 - 2399 E HASTINGS ST
Location:
Operational Status:
Ref #1: :
Ref #2:
Service Request:
Contact Name:
Phone#:
Requested By:
Requested Date:
Initiated Date:
MARCO BIAGINI
Assigned By:
Assigned Date: Apr 14, 2016
Apr 13, 2016
Assigned To: TONY FARIA
Crew ID:
RMS71
Result:
Completed
Comments:
Where: 4 meters E of Civic WPL 2342
Hazard: Sidewalk Trip
Comments: near tree
Work Started:
Work Completed:
Apr 20, 2016
This work order created by inspection # 91918
Inspector: 12430 (KEVIN NORMAN)
Inspected Date: 13/04/2016 10:24:05 AM
Work Orders & Accomplishments:
WO#
730980
Result
Completed Date
Completed
Apr 20, 2016
Accomplishment Date
Apr 20, 2016
Work Area Prefix:
Description
Quantity
Truck#
Assigned To
1
RMS71
TONY FARIA
Asphalt Fillet - Sidewalk
R
SAP Network #: EERD68986
Comments
-MPR
WBS#:
EER-00009-SF-MR-01
Billable: N
Parent Network:
Cost Summary
Estimated Costs
Actual Costs
Difference
Equipment
$0.00
$0.00
$0.00
Labour
$0.00
$0.00
$0.00
Material
$0.00
$0.00
$0.00
Other
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL
AM_Lg_00078.5
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Work Order Summary
AM_Lg_00078.5
Page 2 of 2
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~YOF
Work Order Summary
VANCOUVER
Work Order #:
765417
RSw_Fit_MRN_Crew 65_Jan-Jul
Asset ID #:
93846
Sidewalk - General (Reactive)
Asphalt Fillet - Sidewalk
RSw_Fit_MRN_Crew 65_Jan-Jul'16
Group Project #: 68981
Streets Operations
2300 - 2399 E HASTINGS ST
Location:
Ref #1:
Operational Status:
Service Request:
Ref #2:
Contact Name:
988755
.2-2T'I }
Phone# :
Requested Date:
Requested By:
Assigned By :
MARCO BIAGINI
Assigned Date: Jul 18, 2016
Assigned To: THOMAS GREEKAS
Crew ID:
RMA65
Work Started:
Completed
Result:
Comments:
Jul 18, 2016
Initiated Date:
Work Completed:
Jul 18, 2016
Sidewalk Fillet - MRN - Crew 65 - January to June 2016
Accomplishment: RSwAsFit
Work Orders & Accomplishments:
WO#
765417
Result
Completed Date
Completed
Jul 18, 2016
A ccomplis hment Date
Jul 18, 2016
Work Area Prefix :
Description
Quantity
Truck#
3
RMA65
Asphalt Fillet - Sidewalk
R
Assigned To
Comments
THOMAS GREEKAS 2342 - LV
WBS#:
SAP Network #: EERD68981
EER-00009-SF-MR-01
Billable: N
Parent Network:
Cost Summary
Estimated Costs
Actual Costs
Difference
Equipment
$0.00
$0.00
$0.00
Labour
$0.00
$0.00
$0.00
Material
$0.00
$0.00
$0.00
Other
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
TOTAL
AM_Lg_00078.5
Page 1 of 2
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Work Order Summary
AM_Lg_00078.5
Page 2 of 2
Printed by TATGF at 2016/08/16 12:48
WO log for: Block 23%, Street E Hastings%
Work Order
Activity
730980 RInsp_BlMRN
765417 RSwReact
WO Short Description
RSw_Flt_MR 71-2016
RSw_Flt_MRN_Crew 65_Jan-Jul
Address
2300 to 2399 E HASTINGS ST -Range Vancouver BC
2300 to 2399 E HASTINGS ST -Range Vancouver BC
Assigned To
TONY FARIA
THOMAS GREEKAS
Crew Id
RMS71
RMA65