SAI Safety Conference 2012
Elizabeth Tosti
Head of Environment, Health & Safety
Australia, Lend Lease
23 October 2012
Contents
Developing Effective Change Management Processes to Ensure all Project Teams Commit to Safety
1.
2.
3.
4.
5.
Overview of Lend Lease and
our EH&S vision
Managing Contractors at
Lend Lease
Assurance/auditing and
Reporting
Impact of new Model Work
Health Safety Act
Table Discussions:



What are the common issues
when managing contractors?
How can they be resolved?
How are consultation
requirements managed with
Contractors?
Our Incident & Injury Free Journey
2. Lend
How
didevolution
we get
this
point?
Lease’
as a to
group
and how
it has impacted on safety
Lend
Lease
Lend
Lease +
Civil &
Civic
Lend
Lease +
Bovis
Lend
Lease
Divisional &
Regional
Lend
Lease +
Bilfinger
Berger (Aus)
CHALLENGES
CULTURES
SKILLS
AUSTRALIA AUSTRALIA
AUSTRALIA
CONSTRUCTION
CONSTRUCTION
IM
IM
EMEA
DEVELOPMENT
DEVELOPMENT
AMERICA
PPP
PPP
NEW ZEALAND ASIA
SINGAPORE
KNOWLEDGE
STANDARDS
INFRASTRUCTURE
Time
1958 - 1999
2000 – 2010
2011 3
Our Incident & Injury Free Journey
Vision launched in 2001 as the group’s overarching vision for safety
Incident & Injury Free is about...
It requires action on many levels...
Everybody going home safely and in the
same condition as they arrived
Being intolerant of all incidents or injury
Taking responsibility for safe outcomes and
helping others to achieve safe outcomes
Putting safety first (always), exercising
integrity in moments of truth, and following
up and following through
Having the courage to speak up, express
concern and take action when required
4
Our Incident & Injury Free Journey
Incident & Injury Free
Incident & Injury Free
Holistic Management Systems
& GMRs
Uncompromising
Holistic Management
Systems
& GMRs Leadership
Uncompromising Leadership
5
2. Managing Contractors at Lend Lease
 Contractors are treated as employees.
 Contractors are included in all lag indicator measures of
performance.
 Global Minimum Standards (GMRs) are required to be implemented
by all
6
2. Managing Contractors at Lend Lease
 GMRs include:
 Common criteria for planning and delivery of assets and
construction operations
 Separate criteria for physical standards for assets and
construction
 GMRs apply to all LL operations which include:
 Construction projects
 Developments
 Offices and assets that we develop, control, maintain, own or
operate
7
2. Managing Contractors at Lend Lease
 All operations required to conduct monthly self assessments against
GMRs
 All operations independently audited quarterly or twice per year
 Results collated and reviewed by all levels of management up to CEO
 Operations that do not comply to high risk GMRs are put on a “Watch
List”.
8
9
1
1
1
1
3. Auditing and Reporting
 Serious incidents at Lend Lease are classified as:
 Business Reportable: Incidents in which there was a potential for
serious harm or damage
 Critical Incidents: Incidents in which there was a potential for
serious harm or damage AND failure of both primary AND
secondary controls
 Focus at CEO level is on serious incidents and ‘watch list’ projects
14
3. Auditing and Reporting
 “Near Miss” Critical incidents given as much attention as critical
incidents resulting in an impact
 All Critical incidents investigated using ICAM methodology to
identify root causes and tracked to action completion.
 Business Reportable, Critical Incidents and GMR audit results, all
reported via Group online Risk and Compliance tool, and reviewed
at MD, CEO and Group CEO levels
15
Environment, Health & Safety Report
1. Australia Performance Overview
Item
Watch
Operations
Risks
Compliance
Indicators
Statistics
Indicators
Environmental
Compliance
FY13 Plan
Actions
Others
JUL
AUG
SEP
Total Remaining
(include 4+ Months)
32
21
21
4+ Months
0
0
0
Significant
0
2
1
Risk Project comprise: IM (1),
Moderate
0
1
2
Risk Project comprise: ABI (2)
Operations in Delivery
(Excluding ST1’s)
469
455
461
Monthly Self Assessments
445
478
450
Independent Audits as
per agreed Audit Plan
timeframes
ON TARGET
(with Audit Plan)
Commentary
DVT (1 OPEN, 1 CLOSED), RLAC (2 CLOSED), IM (4 OPEN), PMC (2 OPEN, 1 CLOSED),
LLIS (4 OPEN, 2 CLOSED), ABI (4 OPEN, 4 CLOSED), BAULD (6 OPEN, 2 CLOSED)
98% complete
Overall on target
Operations Stable
436
434
440
% of Operations Stable
93.17%
95.38%
95.44%
Number of Operations Incident
& Injury Free
444
422
432
Monthly Critical Incident Rates
5.46
2.90
3.21
FY13 Critical Incident FR
5.46
4.17
3.87
Operations in Delivery (Excluding ST1’s) – Total Watch Operations = Operations Stable.
Operations Stable / Total Operations in Delivery X 100 = % of Operations Stable.
See slide 2b for definition
14 Criticals in September: 1 Fall of Person; 4 Fall of Materials; 3 Electrical Incident; 1 Moving
Equipment Rollover; 2 Moving Equipment (Non Rollover); 1 Minor Fire; 1 Personal Contact
with Machinery; 1 Service Strike
FY12 Critical Incident FR
1.16
Energy
ON TARGET
Water
N/A
FY13 Q1 Water Metrics data will appear in the FY13 Q2 Report.
Waste
N/A
FY13 Q1 Waste Metrics data will appear in the FY13 Q2 Report.
FY12 Energy Data for NGER Reporting complete. Deloitte Assurance Audit in progress.
Overall % Completed
5%
8%
33%
Examples of Excellence
0
0
0
Other Areas of Business
On track for completion
National EH&S Program Manager commenced (Chris Cruz) and is managing project plans to ensure FY13 plan is on track
16
Environment, Health & Safety Report
34
61
Number of Operations
Independently Audited as
per Audit Plan timeframes
RLAC
Development
84
Aged Care
Number of Operations Self
Reporting Against GMR’s
(Monthly Assessment)
Retirement
Living
61
Retail
38
PMC
84
Investment
Management
COMPLIANCE
Total Number of
Operations in Delivery
(Excluding Service Type
1’s)
Development
Infrastructure
Services
Baulderstone
Measure
Abigroup
4. Monthly Indicators (Corporate Reportable Only)
Totals
26
50 incl 4 NZ
& 4 Aust
Retail
managed by
others
67
16
74
32
13
461
24 in
delivery (32
MSA total)
46
67
12
72
32
10
450
ON
TARGET
ON
TARGET
ON
TARGET
(with Audit
Plan)
55 audits
conducted
in Q1
ON
TARGET
ON
TARGET
NOT ON
TARGET
(with Audit
Plan)
ON
TARGET
ON TARGET
STATISTICS
*Number of Operations
Incident & Injury Free
80
31
58
23
51
65
15
71
26
12
432
Hours Worked
1,346,188
877,868
625,774
149,147
37.899
1,129,893
34,873
81,040
82,770
36,543
4,364,134
Fatalities
0
0
0
0
0
0
0
0
0
0
0
Critical Incidents
3
5
3
0
0
1
1
0
0
1
14
Lost Day (Injury) Incidents
2
6
1
1
0
1
1
3
6
0
21
Total Recordable Incidents
(includes First Aids)
105
58.5
25
8
8
40
199
25
38
4
510.5
Public (Injury) Incidents
0
0
0
0
8
0
183
2
0
0
193
Environmental Incidents
30
0
0
0
0
1
0
0
0
1
32
*Number of Operations Incident & Injury Free = Total No of Operations (Project or Asset) in Delivery (Excluding Service Type 1’s) – (minus) operations which recorded “ANY’ Business Reportable, Critical OR Lost
Time Incident. This number does not include: Non Corporate Reportable Incidents, First Aid Injuries, Near Misses or Safety Observations.
17
4. Impact of new model work Health Safety
Act?
 Understanding “due diligence”
 Reinforcing Lend Lease approach
 Driving ownership of EH&S by “Officers”
18
5. Discussion
 What are your common issues when managing contractors?
 How can these issues be resolved?
 How are you managing changes to legislation and consulting
requirements for contractors?
19