THE SOUTH AFRICAN OFFSHORE BPO COMPANY
“Offshore Business Process Outsourcing is a subset of outsourcing that involves the relocating of the operations of a specific
business process (contact centre) to a specialist third party service provider, in a country other than the one in which the company
is based, in order to improve overall operational effectiveness.”
Skilled English Speaking Talent Pool
English Accent Affinity
Entrepreneurial Spirit
First World Experience
Significant Cost Saving
Robust Enabling Environment
Deep Domain Skills
WHY SOUTH AFRICA?
VALUE ADD
JOB CREATION
South Africa offers a developed contact centre industry
with government support. Telecommunications,
power and transport infrastructures are world class.
Advanced skills levels, large human resource pool.
Exceptionally low staff turnover levels. Similar time
zone (difference of GMT+2 hours).
The business process outsourcing industry has
developed into a key job creator for South Africa, a
country afflicted by mass unemployment and skills
shortages.
TOP OFFSHORE CONTACT CENTRE LOCATION
South Africa has been voted the top offshore
contact centre location.
• National Outsourcing Association (UK) Offshoring
Destination of the Year 2012.
• European Outsourcing Association Offshoring
Destination of the Year 2013.
CULTURAL FIT
Culturally, South Africa is a close match to the UK, and
agents would need only minimal cultural orientation.
The accent tends toward neutral, and is commonly
understood by British consumers.
SAVE COSTS
A favourable exchange rate. Operational costs
are as much as 50% lower than the UK. Our
Government Incentive Scheme grant allows for
further reductions in costs.
With a massive collective experience in people and business development, Bytes People Solutions is your ideal partner to ensure
that your contact centre processes and customer service strategies are driven by excellence and executed with precision.
Copyright © BYTES People Solutions
WHY BYTES PEOPLE SOLUTIONS?
We offer our services across the Telco, Retail, FMCG,
Insurance and Financial sectors.
BYTES PEOPLE SOLUTIONS USES A HOLISTIC, INTEGRATED AND PERSONAL APPROACH TO OUTSOURCING.
THE COMBINATION OF SOUND BUSINESS PROCESS
PRINCIPLES AND BEST PRACTICES, LEADING-EDGE
TECHNOLOGIES AND PLACEMENT OF SKILLED EXPERTS,
ENSURES A SEAMLESS CUSTOMER CONTACT EXPERIENCE
FOR OUR CUSTOMERS’ CUSTOMER.
CONTACT CENTRES
Full Outsource Overflow
Co / In-Source
Inbound / Outbound
Technical Support Agents
Telesales
Email / Chat / Social
Retention
Back Office
Offshore DBOT
PEOPLE
TRAINING
Life Skills
Call Centre
Quality Assurance
Workforce Scheduling
Consumer Protection Act
Telesales
Bespoke Solutions
BUSINESS
CUSTOMER INTERACTION MANAGEMENT
Mail Management
Knowledge Management
Voice Biometrics
Social Media Engagement
Web Self Service
Chat & Co-Browse
Speech Analytics
Workforce Optimisation
We have the right people, doing the right thing – at the
right time. Our customised on-board training and people
development programmes provided by our Skills Factory
ensure that highly skilled people are able to manage tasks
effectively and efficiently.
Our experience in analysing business processes gives us
insight into the implementation of tailor-made business
optimisation solutions.
TECHNOLOGY
We offer trusted technology solutions to support our BPO
business. Our solutions ensure business continuity and
flexibility across our sites.
To our clients we offer some of the highest First Call
Resolution Rates, and Net Promoter Scores across their
service estates. Our objective is to drive down the cost-toserve through increasing First Call Resolution and improving
Customer Loyalty through a differentiated service experience.
Bytes People Solutions is proud to boast attractive offshoring
locations situated in the major cities across South Africa.
South Africa has fast become a competitive and attractive
offshoring destination for many global players.
Our time-zone compatibility with Europe makes South Africa
an ideal location for delivering follow-the-sun operations as
part of our client’s global footprint.
OUR BPO SOLUTION CONSIDERS THE ENTIRE BUSINESS
OUTCOMES OF WHICH OUTSOURCING IS PART OF.
Bytes People Solutions
Contact: +27 (0) 11 205 7000
Website: www.bytes.co.za
PROFESSIONAL SERVICES
Health Check
Business Analytics
Workforce Optimisation
Management Dashboards
App Development
Customer Experience Analysis
Business Intelligence
Project Management
COMMUNICATIONS
Hosted / Cloud Engagement
Voice Recording
Connectivity
Headsets
Video Conferencing
Digital Signage
Peripherals