Station Travel Plan
Northallerton
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Introduction
What is a Station Travel Plan?
The Department for Transport defines as Station Travel Plan as: ‘A strategy for managing the travel generated by your
organisation, with the aim of reducing its environmental impact, typically involving support for walking, cycling, public
transport and car sharing’
Over the next two years, TransPennine Express is undertaking Station Travel Plans for the 19 stations where they are
currently the Station Facility Owner (SFO).
Why Develop a Station Travel Plan?
Demand for rail is growing. More people are choosing to travel by rail and demand has risen to its highest point since
1920, and it is set to keep on rising, with predictions that demand will more than double within the next 30 years.
This increase means that more and more people are travelling to and from our stations, with cars often being the
number one choice for getting to/from the station, either parked up or for drop off/pick up. All of this meaning that car
parking and suitable infrastructure for drop off/pick up is becoming a major issue for our customers.
TransPennine Express along with other Train Operating Companies has fared poorly in the National Rail Passenger
Survey undertaken by Transport Focus for car parking provision, achieving a satisfaction score of 46% in the Spring
2016 survey, with a national average of 48% and long distance operator average of 57%. In Autumn 2016, the scores
were 50% nationally, 61% for long distance operators, and 51% for TransPennine Express.
The NRPS Survey also measures customer satisfaction for ‘Connections with other forms of transport’. TransPennine
Express fairs better in this category, achieving 78% in the Autumn 2016 survey, however this is still below the long
distance operator average of 80%, and national average of 76%.
We are responding to these issues and, within the next 2 years, will introduce 125 additional parking spaces across
our network. We will also be working closely with local authorities and transport providers to promote other modes,
improve connectivity and enhance facilities at the station to improve the accessibility by all modes.
We will use the Station Travel Plan as a tool to identify where the opportunities exist to improve intermodal access and
promote sustainable travel, with clear objectives being set out. Each plan is designed to:



Act as a point of reference for station accessibility, establishing a ‘current’ position
Assess the factors which may be affecting accessibility to each station by other modes
Identify a range of potential improvements and establish plans to implement them
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Process
The process for developing the Station Travel Plan is being led by TransPennine Express, with a commitment to
produce a Station Travel Plan for each of the 19 stations which the franchise manages within the first two years of the
franchise, and maintain them for the remainder of the franchise term.
The Transport Integration Manager is responsible for the production and upkeep of the Station Travel Plans, and will
involve and consult with relevant Stakeholders at each stage of the production of the plan. This stakeholder group is
likely to be comprised of representatives from the Local Authority, user groups, Community Rail Partnerships, TOCs
and other transport operators.
The following process will be undertaken in the production of the plan:
Step 1: Site Audit

A tour of the station and surrounding area will be carried out to gain an understanding of the existing facilities.
There will be a number of fact finding visits, followed up by an accompanied visit with stakeholders where
demand exists to confirm details. This will form a base upon which any improvements will be measured.
Step 2: Analysis

Review of the latest NRPS data with interrogation of statistics for ‘Connections with other forms of public
transport’ and ‘Facilities for car parking’.

Review of the latest Shadow NRPS data with interrogation of statistics for ‘Connections with other forms of
public transport’ and ‘Facilities for car parking’.

Review of Customer Relations data to identify any trends with regards station access.

Review of commercial data for car parking, sales of multi-modal tickets (where available).
Step 3: Aims, Objectives and Targets

SMART objectives will be determined and agreed with the aim of delivering improvements based upon the
findings of the analysis and site audit.
Step 4: Action Planning

Specific tasks and timescales will be applied in order to achieve the agreed objectives.
Step 5: Implementation and Delivery

The action plan will be implemented within the specified timescales. Where required, funding will be sought
from all available sources. Where actions are aligned to other business plan actions, the requirements may be
combined to deliver efficiencies.
Step 6: Monitoring and Refinement

The actions will be frequently reviewed against target to ensure that progress is being made. The Station
Travel Plans will be reviewed and updated annually to ensure they are relevant and continue to drive
improvement.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Local Area
Station Details and Local Government
Station Address
Northallerton Railway Station
Boroughbridge Road
Northallerton
North Yorkshire
DL7 8AN
Station Manager
Mike Drewery
Group Station Manager (North East)
Local Authority(s)
North Yorkshire County Council
Hambleton District Council
Summary
Northallerton is the county town of the North Riding of Yorkshire, and has a population of
around 17,000. Historically a market town, the railway and road links established
Northallerton as a trade town, and it is now the administrative centre for a number of public
sector organisations.
Attractions and Points of Interest
Getting there from the Railway Station
Mount Grace Priory
This National Trust property is considered to be
England's most important, best preserved and most
accessible of the ten medieval Carthusian houses
(charterhouses).
Walk:
Cycle:
Bus:
Car/Taxi:
No walking route available
9.5 Miles
52 Minutes
No bus services available
7.8 Miles
21 Minutes
Kidzplay
A family friendly indoor play and party centre with 4
lane wavey slide, 2 ball pools, large football court,
free wi-fi for adults who want to work, and an arts
and crafts area for children.
Walk:
Cycle:
Bus:
Car/Taxi:
1.6 Miles
1.8 Miles
Route 73
1.7 Miles
32 Minutes
10 Minutes
23 Minutes
13 Minutes
Big Sheep & Little Cow Farm
Whether you want to ride on quad bikes, pony trek,
bottle feed the baby lambs, or just pet the pigs; Big
Sheep & Little Cow farm really does offer an action
packed day for everyone.
Walk:
Cycle:
Bus:
Car/Taxi:
7.5 Miles
7.5 Miles
Route 73
7.5 Miles
2 Hours 27 Minutes
38 Minutes
Includes 8 Minutes walking
27 Minutes
16 Minutes
Kiplin Hall
Kiplin Hall is one of the only stately houses to not
have any ropes or barriers, thus allowing guests total
unrestricted access to everything the house has to
offer
Walk:
Cycle:
Bus:
2 Hours 32 Minutes
43 Minutes
Car/Taxi:
7.8 Miles
8.7 Miles
Route 73/
Route 55
8.0 Miles
Wensleydale Railway
This heritage railway in Wensleydale and Lower
Swaledale in North Yorkshire runs 22 miles between
Northallerton West and Redmire.
Walk:
Cycle:
Bus:
Car/Taxi:
7.3 Miles
7.4 Miles
Route 73
7.4 Miles
2 Hours 24 Minutes
38 Minutes
22 Minutes
15 Minutes
49 Minutes
Includes 8 Minutes walking
16 Minutes
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Train Service Summary
TransPennine Express
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Middlesbrough
Yarm, Thornaby
Hourly
32 Minutes
The North East to Manchester and Liverpool
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Newcastle
Darlington, Durham, Chester-Le-Street (alternate services)
Hourly
46 Minutes
The North East to Manchester and Liverpool
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Manchester Airport
Thirsk, York, Garforth, Leeds, Huddersfield, Stalybridge, Manchester Piccadilly
Hourly
2 Hours 20 Minutes
The North East to Manchester and Liverpool
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Liverpool Lime Street
York, Leeds, Huddersfield, Manchester Victoria
Hourly
2 Hours 20 Minutes
The North East to Manchester and Liverpool
Grand Central
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Sunderland
Eaglescliffe, Hartlepool
5 Services per day
1 Hour 15 Minutes
London Kings Cross to Sunderland
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
London Kings Cross
Thirsk, York
5 Services per day
2 Hours 40 Minutes
Sunderland to London Kings Cross
Virgin Trains East Coast
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Edinburgh
Darlington, Durham, Newcastle
4 Hourly
2 Hours 17 Minutes
N/A
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
Newcastle
Darlington, Durham
4 Hourly
44 Minutes
N/A
To/From:
Via:
Frequency:
Journey Time:
Timetable Ref:
London Kings Cross
York, Doncaster, Newark North Gate, Peterborough
2 Hourly
2 Hours 35 Minutes
N/A
Average journey time with standard calling patterns.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Stakeholders
Rail North
Rail North works with the Department for Transport, Local Transport Authorities and other bodies to specify and
deliver high-quality rail services across the north of England, including being involved in the specification and
management of the Northern and TransPennine Express franchises.
Rail North’s Long Term Rail Strategy for the North of England (2015) concentrates on four main areas:

Better Connectivity, with targeted improvements to journey times, service frequencies and improved
connections to make end-to-end journey times quicker.

A more Coherent and user-friendly network: a network with the visible coherence of the London Underground
delivered over the North’s wide geography. This needs defined categories of train services as well as planning
the North’s many routes to operate together as a single whole with a single simplified fares structure.

Increased Capacity, both on-train so that passengers do not experience excessive overcrowding and on-track
so additional demand for economically worthwhile passenger and freight movements can be accommodated.

Cost effectiveness. As use of the North’s rail services grows, running costs per passenger and tonne of
freight carried need to fall. The key to achieving this is investment.
Rail Delivery Group (Formerly ATOC)
Set up after privatisation in 1993, the Association of Train operating Companies (ATOC) brings together all train
companies to preserve and enhance the benefits for passengers of Britain’s national rail network. A recent change to
Rail Delivery Group brings with it a new mission statement:
“Enabling rail companies to succeed by delivering a successful railway”
The purpose of the Rail Delivery Group (RDG) is to enable passenger and freight operators and Network Rail to
succeed by delivering better services for their customers. This ultimately benefits taxpayers and the economy. Their
work is focused on four transformational portfolios:

Today’s railway - improving punctuality, reliability and value for money

Customer experience - modernising ticketing and improving door-to-door journeys

Industry reform - improving industry structures to enable excellence

Tomorrow’s railway - better planning for the railway’s future
Source: www.atoc.org/about-atoc
Source: www.raildeliverygroup.com/about-us
Sustrans
Sustrans are a national charity helping to make travel by foot, bike or public transport more popular for everyday
journeys. They work across communities, with policy-makers and other organisations to help people choose healthier,
cleaner and cheaper journeys, contributing to better places and spaces to move through and live in.
Their vision is that by 2020 80% of local journeys will be made by bike, foot or public transport, double the current
figure of 40%. Improving the accessibility of TPE’s railway stations can clearly help reduce the need to travel by car
and increase the proportion of journeys undertaken using more sustainable modes.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Sustrans works to develop the National Cycle Network, which is series of safe, traffic-free paths and quiet on-road
cycling and walking routes that connect to every major town and city. The Network passes within a mile of half of all
UK homes and now stretches over 14,000 miles across the length and breadth of the UK.
North Yorkshire County Council
North Yorkshire County Council covers the 7 districts of Selby, Borough of Harrogate, Craven, Richmondshire,
Hambleton, Ryedale and the Borough of Scarborough.
In April 2016, North Yorkshire County Council published its Local Transport Plan Four (LTP4) which sets out their
plans and strategies for maintaining and improving all aspects of the local transport system for the next 30 years.
Within the LTP4 is their vision for the future:
“Our vision is that we want North Yorkshire to be a thriving county which adapts to a changing world and remains a
special place for everyone to live, work and visit”
From this vision, and following consultation with local residents, businesses, stakeholders and partner organisations,
five objectives were identified. These are:





Economic Growth - Contributing to economic growth by delivering reliable and efficient transport networks and
services
Road Safety - Improving road and transport safety
Access to Services - Improving equality of opportunity by facilitating access to services
Environment and Climate Change - Managing the adverse impact of transport on the environment
Healthier Travel – Promoting healthier travel opportunities
Within LTP4, there is also reference to an ambition for:


Access to high speed rail where 85% of North Yorkshires population can get to a HS2 hub (York, Leeds,
Darlington) within 40 minutes
75% of the population to access a conventional railway station within 20 minutes.
Hambleton District Council
Hambleton, named after the Hamble Hills, is the local government district of North Yorkshire with responsibility for
Northallerton, Thirsk, beadle, great Ayton, Stokesley and Easingwold, and it the local planning authority for Thirsk
Railway Station.
Rail User Groups
Northallerton and Thirsk Rail Users Committee
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Site Audit: Station Facilities
Station Opening Hours and Staff Provision
First Service
Monday to Saturday
Sunday
Last Service
Departing
Arriving
Departing
Arriving
06:22
08:42
06:22
08:42
23:06
22:43
23:06
22:43
Staffed Hours
05:15
08:00
-
18:45
18:00
Booking Office
Hours
05:30
09:00
-
18:30
17:45
*The booking office may be temporarily closed whilst station staff provide assistance to customers on the platforms.
The Ticket Vending Machine will be available during these times.
Ticket Buying Facilities
Purchasing tickets on the day
Purchasing advance tickets
Season tickets – weekly
Season tickets – monthly
Season tickets – quarterly
Season tickets – annual
Purchasing railcards
Collecting pre-paid tickets
Booking Office
2 Windows








Ticket Vending Machine
Available in the subway








Gatelines & Revenue Protection
There are no fixed gatelines installed within the station. There is no revenue protection presence within the station
except when requested to support major events. Tickets are checked on board the train by the conductor.
Waiting Facilities
Platform 1
There is a waiting room on platform 1 with seating for 23. There is a small shop within the waiting room serving hot
and cold refreshments, along with sandwiches and cakes. There is also a vending machine. There is CCTV within the
waiting room, and announcements are made within the waiting room, but there is no information screen. Hearing
loops are installed. The waiting room is accessed by an automatic door with push button. The waiting room is
available during booking office opening hours.
Waiting shelters are also available along the platform with multi-level seating, and some ‘perch seating’
Platform 2
There is a waiting room on platform 2 with seating for 16. The waiting room is heated, and has a vending machine
located at one end. There is CCTV within the waiting room, and announcements are made within the waiting room,
but there is no information screen. Hearing loops are installed. The waiting room is accessed by an automatic door
with push button. There is a step part way along the waiting room. The waiting room is available during booking office
opening hours.
Waiting shelters are also available along the platform with multi-level seating, and some ‘perch seating’
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Toilet Facilities
There are two disabled toilets available at Northallerton station (Male and female). The toilets are within the booking
office building, and can be accessed during staffed hours. There are no other toilet facilities available at this station,
meaning that the disabled toilets can be used by all customers.
Help and Information Inside the Station
Customer Information Screens
Customer Information Screens with train service details are available in the booking hall, car park and on each
platform. Automated announcements keep customers informed of train services along with safety and security advice.
Local teams have the ability to make changes to the information which is displayed and can make manual
announcements where necessary.
Information Desks / Points
There is no dedicated information point at this station. Customers requiring help and advice are advised to make their
way to the booking office.
Customer Help Points
Customer help points are available on each platform at this station. Plans are in place to increase the number of help
points at TransPennine Express managed stations, and to place help points within a number of the station car parks.
Maps
A map of the local area is displayed at the station entrance. This poster also gives onward travel information including
bus routes and local taxi suppliers.
Leaflets and Timetables
There are a number of leaflets which are mandated to be displayed within our stations. These are displayed for each
Train Operating Company who operates services from the station.
 Timetables for services to/from this station
 Passenger Charter
 Delay Repay
 Complaints Form
 Making Rail Accessible – Helping Older and Disabled Passengers
In addition, at our stations we seek to provide leaflets relating to:
 Blue Assist
 Cycle Policy
 Onward Travel (including PlusBus)
 Local attractions
Other leaflets are available on request from station staff, or from Customer Relations.
Real-Time Bus Information
There is a no real-time bus information displayed at this station.
Station Accessibility
General
There is ramp access to all areas of Northallerton station, however a number of these ramps are steep and not
complaint with accessibility requirements, which may be off-putting to some customers. Staff are unable to provide
assistance up and down these ramps due to the steep angles. Customers using manual wheelchairs may need to
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
travel to an alternative station with suitable access, and continue their journey by taxi. This can be discussed with the
agent at the time of booking assistance, or arranged on site through a member of staff.
Booking Hall
The booking hall is located near the car park, with ramps to both platforms. There is level access to the booking hall
via the entrance at the base of the ramp to the platform, and ramped access from the taxi rank. The booking office has
two low counters. A hearing loop is installed within the booking hall.
Platform 1
There is a ramp from the car park / booking hall to platform 1. The ramp is quite steep. A hearing loop is available on
the platform.
Platform 2
There is a ramp from the car park / booking hall to platform 2, which is accessed via the subway. The ramp is steep,
with an incline over 12%. A hearing loop is available on the platform.
There are proposals to install lifts at Northallerton Station as part of Network Rails next control period (CP6)
Retail Outlets
Rumbling Tums
The Wensleydale Railway Kiosk
Other Facilities available at the Station
The station is covered by CCTV throughout

1 public telephone is available in the station car park
Free to use O2 Wi-Fi is available throughout the station
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Site Audit: Accessibility by Bicycle
In all of our Station Travel Plans’, we have used the Sustrans website and details of the National Cycling Network to
carry out an initial survey of the cycling routes which are available near our stations. The site audit then looks to
identify where signage and other ‘local’ routes exist which require documenting or developing.
Cycle Routes
------
Traffic Free Route (National Cycling Network)
------
On Road Route (National Cycling Network)
-------
Traffic Free Route (Not on the National Cycling Network)
-------
On Road Route (Not on the National Cycling Network)
Source: www.sustrans.org.uk/ncn/route
National Cycling Route 71
Northallerton sits close to Route 71 of the National Cycle Network, which is part of the C2C coastal route. Route 71
joins route 65 just a few miles south east of Northallerton. Route 71 runs close by the railway station, however there is
minimal signage to/from the station.
National Cycling Route 65
Part of the Transpennine Trail, this route runs from Hornsea to Middlesbrough. The route is mainly on-road. Covering
131 miles, this route is not split, and offers signed routes from Hull.
National Cycling Route 657
Route 657 offers an alternative to following Route 65, which travels near to the North York Moors and past Felixkirk,
and instead takes you through Thirsk.
Local Routes
There are no cycle lanes and no signage in the area around the station. Cyclists are required to make use of the road
network. The roundabout at the end of Boroughbridge Road may be off-putting to less experienced cyclists.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Cycle Signage
There is no signage in the area surrounding the station directing cyclists to/from the station, or directing cyclists to the
cycle storage once within the station boundaries.
Cycle Storage
Station Car Park / Booking Hall
Spaces
12
Storage Type
Sheffield Stands
Security
Not covered by CCTV
Utilisation
25%*
Weather Protection
No weather protection
*Cycle Storage Utilisation figures taken from the 2016 Association of Train Operating Companies (now Rail Delivery
Group) annual cycle survey.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Site Audit: Accessibility by Bus
Bus Stops
Northallerton Station Bus Stop on Boroughbridge Road
County Hall Bus Stop on Boroughbride Road.
Both bus stops are a short walk up the road from the station, and whilst not immediately visible from the short stay car
park, they are obvious as you approach the end of the station approach at the junction with Boroughbridge Road. The
pedestrian crossing can be used to access the County Hall bus stop with ease. Services calling at these two stops are
highlighted in bold in the ‘routes served’ section.
Both shelters are covered, and offer perch seating for customer whilst they wait.
Buses stopping at the Station side bus stop obstruct the view from the station short stay car park towards the
roundabout for drivers exiting the car park, however dwell times at these stops are minimal as they are mid-route.
The main bus stops in the town are:
Stop Name
Distance
Walking Time from the Railway Station
Northallerton – The Buck Inn
0.7 Miles
15 Minutes
Northallerton – Nags Head
0.4 Miles
10 Minutes
Northallerton – Friarage Hospital
0.9 Miles
18 Minutes
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Routes served
Route
To/From (and Vice Versa)
Via
Frequency
54
Northallerton - Friarage Hospital / Kirkby
Fleetham
Northallerton - The Buck Inn, Morton on
Swale, Scruton, Great Fencote
3 Services per
Day (Each
Way)
73
Northallerton – The Buck Inn / Bedale
Northallerton – County Hall, Romanby,
Ainderby Steeple, Morton-on-Swale,
Leeming Bar,
Every 30 Mins
(Each Way)
80 /
89
Leeming / Stokesley
Leeming Bar, Northallerton – Railway
Station, Northallerton – The Buck Inn,
Northallerton – Friarage Hospital, Brompton,
Ellerbeck, Osmotherley, Ingleby Cross,
Swainby, Faceby, Carlton In Cleveland,
Great Busby, Kirkby, Great Broughton,
Potto, Hutton Rudby,
7 Services per
day (Each
way)
Alternate services via Faceby to Great Broughton or Potto to Hutton Rudby
First Service Leeming to Stokesley calls at the Railway Station. All other services start at Northallerton – The
Buck Inn
X80 X89
Leeming Bar / Middlesbrough
Morton-on-Swale, Ainderby Steeple,
Romanby, Northallerton – Railway Station,
Northallerton – The Buck Inn, Brompton,
Ellerbeck, Osmotherley, Ingleby Cross,
Swainby, Faceby, Carlton In Cleveland,
Great Busby, Kirky, Great Broughton,
Stokesley, Great Ayton, Marton, James
Cook University Hospital
5 Services per
day (Each
way)
First Service: All stops Leeming to Stokesley (each way)
Last Service: Northallerton – The Buck Inn to Brompton
Others: Northallerton – The Buck Inn to Middlesbrough (Fast Brompton to Stokesley)
170
Northallerton – The Buck Inn / Ripon
Northallerton – Nags Head, South
Otterington, Thornton-le-Moor, Thornton-leStreet, Thirsk, Topcliffe, Busby Stoop,
Skipton bridge, Baldersley,
Once Per Day
(Each Way)
School Days
Only
856
Northallerton – The Buck Inn / Gayle
Northallerton – County Hall, Ainderby
Steeple, Leeming Bar, Bedale, Great
Crakehall, Patrick Brompton, Constable
Burton, Leyburn, Wensley, West Witton,
Aysgarth, Bainbridge, Hawes
4 Services per
Day (Each
Way)
(First/Last
Services to
Bedale only)
In recent years, North Yorkshire County Council has reduced its bus service subsidy, with focus being placed on
Commercial bus routes.
As a result, community transport is a growing sector within North Yorkshire.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Site Audit: Accessibility by Car
Road Access
Northallerton and the surrounding suburban areas are nestled between the A1 and the A19, both of which offer
excellent road links across the region, with fast journeys to Middlesbrough and Darlington to the North, and York and
Harrogate to the South of the town.
There are a number of A-roads which pass through Northallerton, which connect the various areas of the town. These
are fed by a network of smaller roads which link with the smaller villages in the region.
Transport links outside of the town centre are limited, resulting in a definite reliance upon cars to access services from
the smaller villages.
Road access to the station is fairly good, with the A167 Boroughbridge Road running past the front of the station. This
road is one of the main routes leading into the town from the Southern side. The difficulties come from the number of
level crossings within close proximity to the station. Boroughbridge level crossing can delay those coming to the front
of the station.
The long stay car park is to the rear of the station, and can accessed from the North and South side of the town, with
the access point close to Romanby Road level crossing. The long stay car park has recently been added to google
maps to help people with planning their journey, but needs improved signage on surrounding roads and recognition
within sat-nav systems.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Car Parking Provision
The only formal parking available for customers using the railway station is that which is at the station. There are
some informal alternative car parks in the surrounding area, notably on the former Arla Diary site. Rail users also park
in the village of Romanby.
As the station is on the East Coast Main Line, and has fast links to Edinburgh and Newcastle in the North and London
and York to the South, it is popular with commuters, and there are significant numbers who will park for multiple days
at any one time. The long stay car park was recently extended to cater for this demand, but even with this it is set to
soon reach its capacity.



Station Short Stay Car Park
Managed by APCOA on behalf of TransPennine Express
The short stay car park is located at the front of the station, and is accessed via Boroughbridge Road. There are
a number of blue badge and priority/premium parking spaces in this car park, with partial ownership by other rail
operators.
Parking Spaces
Type
Disabled
Premium
Standard
Total
Utilisation
2
14
11
Not
Monitored
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________

Station Long Stay Car Park
Managed by APCOA on behalf of TransPennine Express
The station long stay car park is accessed from Ainderby Road and Romanby Road. It is split into two sections.
The upper section, close to platform 2, has 12 blue badge spaces, and 36 standard parking spaces. The lower
section of the long stay car park is entirely standard parking with 198 spaces.
It was reported that customers who used sat-nav to find the station would automatically be directed to the short
stay car park. The long stay car park has since been added as a location on Google Maps to help remedy this.
Parking Spaces
Parking Tariffs
Payment Options
Type
Total
Utilisation
Ticket
Rate
P&D
Phone
Web
ANPR
Disabled
Premium
Car Share
Electric Car
Standard (U)
Standard (L)
Motorcycle
12
0
0
0
36
198
0
29%
Daily
Weekly 7 Days
Monthly 28 Days
Quarterly
Annual
Blue Badge
£4.60
£21.00
£56.00
£175.00
£528.00
FREE




















91%
74%
Drop Off / Pick Up Points
There is an allocated drop off / pick up location at the front of the station. This acts as a short stay car park with a
maximum stay of 20 minutes. Cars can also be seen dropping off / picking up from the taxi rank. This area can
become congested, especially when trains to/from London arrive.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Site Audit: Accessibility by Taxi
Hackney Carriages
There is a hackney carriage rank at this station. It is located in the short stay car park near the booking hall, with
access to Boroughbridge Road. Taxis using the rank are required to display a valid permit issued by TransPennine
Express.
Mini Cabs / Private Hire
Minicabs may only drop off/pick up on the rank providing they have a valid permit. Those without permits make use of
the short stay car park for drop off/pick up. The principal minicab operators in the area are:
Firm
Telephone Number
Town
01609 772 777
A2B
01609 775 252
Coopers
01677 424 252
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Site Audit: Accessibility by Walking
Pedestrian crossings on Boroughbridge Road at the station exit
Junction of Boroughbride Road and Racecourse Road
Pedestrian access to the station from Boroughbridge road is good. There is a pelican crossing with dropped kerbs and
tactile paving at the exit from the station, and there are crossing points with islands at the nearby major junction.
There is wayfinding for pedestrians, with the majority of local attractions signposted from the junction of
Boroughbridge Road and Racecourse Road, however this is not immediately apparent when exiting the station.
Access by foot is limited at the rear of the station. There are a number of difficult crossing points around the level
crossing and entrance to the long stay car park. The grass verges often have cars parked on them and the footpaths
are narrow. A housing development is under construction in this area, and so improved crossings for pedestrians in
this area could be beneficial.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Analysis: Station Usage
Station Footfall
Full Price Tickets
60,677
Advanced Fare Ticket Holders
227,177
Season Ticket Holders
56,621
Total
344,475
Full Price Tickets
60,677
Advanced Fare Ticket Holders
227,177
Season Ticket Holders
56,621
Total
344,475
Station Entries
Station Exits
2015/16 Station Entries & Exits
688,950
2014/15 Station Entries & Exits
671,148
2015/16 Station Interchanges
-
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Analysis: Customer Feedback
NRPS Results
The National Rail Passenger Survey is carried out by Transport Focus twice per year, and uses a standardised set of
questions to score each train operators services. The results below are for TransPennine Express as a whole,
considering all of our managed stations. These scores include feedback relating to 11 stations in Cumbria and the
North West which were remapped to Northern Rail as part of the refranchising which took place in April 2016.
Overall Scores for TransPennine Express
Autumn 2015
Autumn 2016
National
Long Distance
TransPennine
Express
National
Long Distance
TransPennine
Express
Overall satisfaction with the
station
81%
86%
87%
81%
86%
86%
Connections with other forms of
public transport
76%
78%
78%
76%
80%
78%
Facilities for car parking
50%
79%
49%
50%
61%
51%
TransPennine Express scores are in line with other long distance operators for most categories, however ‘facilities for
car parking’ are noted as scoring poorly in comparison.
Station Specific Scores for Northallerton
Spring 2015
Autumn 2015
Spring 2016
Autumn 2016
Overall satisfaction with the
station
-
-
-
84%
Connections with other forms of
public transport
-
-
-
28%
Facilities for car parking
-
-
-
78%
0
0
0
28
Sample Size
Scores have only been recorded for one of the last four waves of NRPS surveys at Northallerton. The concerning
factor is ‘Connections with other forms of public transport’ with a score of 28%. This would explain the propensity for
customer to drive which is shown by the car park usage statistics.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Shadow NRPS Results
The Shadow NRPS is a survey undertaken by TransPennine Express to mirror the Transport Focus survey, and
allows us to chart our performance on a more regular basis, and segregate the data in a number of different way.
The categories are the same as for the Transport Focus survey, and can similarly be split by station.
2016/17 Quarter 1
2016/17 Quarter 2
2016/17 Quarter 3
Overall satisfaction with the
station
95%
89%
87%
Connections with other forms of
public transport
53%
53%
63%
Facilities for car parking
87%
95%
73%
The car park being safe and
secure
83%
90%
Not recorded
Northallerton has had some fantastic station scores, however there is some significant fluctuation, which could be
driven by the sample size.
Shadow NRPS Question Breakdown
Within the Shadow NRPS results, we have the ability to carry out analysis by question, with the responses categorised
by station. These results are taken from Quarter 3 feedback.
The responses to specific questions have been extracted from the survey results where they provide insight into
customer behaviours for accessing the station.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Which methods of transport did you use to get to the station today?
0%
10%
20%
30%
40%
50%
60%
70%
80%
On foot/ walked
Bicycle (parked at or near station)
Bicycle (taken onto train)
Motorbike
Bus/ Coach
Tram/ Light Rail
Underground train
Over-ground (National Rail) train
Taxi
Car parked at or near station
Car dropped off
Other
Don't know / No answer
How would you rate this station for connections with other forms of
public transport (e.g. buses, taxis, trams etc.)?
0%
10%
20%
30%
40%
50%
60%
70%
80%
VERY GOOD
FAIRLY GOOD
NEITHER GOOD NOR POOR
FAIRLY POOR
VERY POOR
DID NOT USE/ NO OPINION
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
How would you rate this station for facilities for car parking?
0%
10%
20%
30%
40%
50%
60%
70%
80%
VERY GOOD
FAIRLY GOOD
NEITHER GOOD NOR POOR
FAIRLY POOR
VERY POOR
DID NOT USE/ NO OPINION
How would you rate this station for the number of spaces available to
park in the car park?
0%
10%
20%
30%
40%
50%
60%
70%
80%
VERY GOOD
FAIRLY GOOD
NEITHER GOOD NOR POOR
FAIRLY POOR
VERY POOR
DID NOT USE/ NO OPINION
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
How would you rate this station for facilities for bicycle parking?
0%
10%
20%
30%
40%
50%
60%
70%
80%
VERY GOOD
FAIRLY GOOD
NEITHER GOOD NOR POOR
FAIRLY POOR
VERY POOR
DID NOT USE/ NO OPINION
How would you rate this station for your personal security whilst using
that station?
0%
10%
20%
30%
40%
50%
60%
70%
80%
VERY GOOD
FAIRLY GOOD
NEITHER GOOD NOR POOR
FAIRLY POOR
VERY POOR
DID NOT USE/ NO OPINION
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Shadow NRPS Question Breakdown Summary
Walking is the predominant method of accessing Northallerton station, followed by being dropped off by car, and then
parking a car at the station. This is surprising given the usage statistics for the car park. Based on this it is evident that
if any works are carried out in the car park area, the drop off area needs to be preserved.
Scores for ‘Connections with other modes’ are varied, with some rating this highly, and others giving negative
feedback. It is likely that this is impacted by which mode is being considered, and the time of day that the customer is
undertaking their journey.
Despite the extensive car park, facilities for car parking do not score as highly as may have been expected. The car
park is often at maximum capacity following the morning peak, and this may be impacting the results in this area.
‘Facilities for bicycle parking’ scores relatively well, with a definite sway towards ‘fairly good’, however this has been
identified as an area for investment. Hopefully any new facilities installed will not only see an increase in the ‘facilities
for bicycle parking’ scores, but also deliver an increase against this mode.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Evaluation: Summary of Findings
Northallerton is one of the few stations managed by TransPennine Express which is served by other large intercity
train operators. It is extremely popular with commuters due to the fast journey options available to York, Leeds and
further afield to London and Edinburgh, but this connectivity also makes it a popular spot for leisure travellers to
access services from the surrounding towns and villages without the need to go into Darlington or York.
The popularity with commuters is evident through the demand growth for car parking which has been seen. The lower
level of the long stay car park was recently extended, doubling the capacity, but this is already being filled regularly,
often early in the day, limiting access for leisure travellers arriving at the station after the morning peak. There are
currently a number of ‘premium’ parking spaces which are located in the short stay car park, which are currently under
subscribed. TransPennine Express are looking at potential options to reconfigure the car park to make better use of
the space available. Efforts are also being made to clearly identify the long stay, short stay, drop off points and
premium parking areas to reduce congestion around the front of the station.
The popularity of the car park may be also being heightened by the minimal bus services to/from the railway station. In
recent years the bus provision around Northallerton has been reduced, with a focus on connections to/from service
centres, i.e. local shops, health centres etc. This means a fewer number of bus services pass the station, and those
which do are not regular enough to provide a seamless journey option.
The dedicated taxi rank is a useful asset for the station, with a steady flow of vehicles available. The waiting shelter
provides protection from the elements and formalises this area. The layout could potentially be improved to remove
the conflict between turning taxis and cars using the short stay bays, and this should be considered in any
redevelopment plans for this area.
The booking office sits below platform level, and feels separated due to the need to cross the car park to use the
subway. The placement of the new Ticket Vending Machine was chosen to best serve both platforms whilst providing
protection from the elements, however its location is not immediately apparent. The subway itself serves a purpose,
but is far from ideal in terms of access due to the ramp angle to the platform. The ramp angle to platform 1 from the
booking office is similarly steep.
The cycle storage provision at the station is basic, but well used. The installation of a new facility would be a welcome
addition to the station, and may help to alleviate the pressure on the long stay car park, especially as the new facility
with have improved security over the current offering.
On the whole, Northallerton is a small station catering for a big train service. Footfall could be increased further
through expansion of facilities, a multitude of which are already under consideration.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Evaluation: Stakeholder Comments
Feedback was requested from the following stakeholders:





North Yorkshire County Council
Sustrans
Rail Delivery Group
Northallerton and Thirsk Rail Users Committee
TransPennine Express Group Station Manager – Teesside
A technical review has also been carried out by experts at the Institute of Transport Studies at Leeds University.
Comments provided by the stakeholders have been incorporated into the Station Travel plan where possible.
Additional comments are summarised below.
North Yorkshire County Council
General feedback from North Yorkshire County Council is supportive of the improvements which TransPennine
Express intends to make at Northallerton Railway Station. A strong working relationship with the council is key,
particularly around projects which impact beyond the rail service, such as real-time bus information screens to be
delivered by the Council and cycle parking provision at the station.
NYCC also referenced Network Rail funding for access improvements at the station, which have not been referred to
in the Station Travel Plan due to the funding being allocated to the next control period.
NYCC have also requested that TransPennine Express:





Explore options to improve facilities to cater for access by motorbike and moped
Explore options to improve station accessibility in line with BS8300 (accessible stations), particularly the
ramps to/from the platforms.
Maximise the benefit of new rolling-stock which is being introduced on services calling at Thirsk
Support further research into understanding how customers are accessing the station, why they choose that
mode, and where they are travelling from to access the station. There is an emphasis on business users
which can be explored as part of this work.
Look to offer split cycle parking facilities to cater for cyclists arriving at the station from either side.
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Planning: Franchise Commitments
Committed Obligation
Due Date
Supporting partnerships with other transport providers
Consistent with the Franchisee’s proposal, in order to increase passenger numbers on the
Passengers Services and promote the use of public transport more generally, the Franchisee shall
support: (a) partnerships with other transport providers and industry representatives including
Passenger Transport Executives relevant to the Franchise, metro and tram operators, other Train
Operators, bus operators and cycling organisations; and (b) the implementation and promotion of
local ticket schemes allowing the use of multi-modal transport within specified geographic areas
Throughout
Franchise
Term
Real-Time Bus Information
By no later than 30 April 2018 the Franchisee shall install (and thereafter maintain) one real-time
bus information screen at each of the following Stations: (a) Scarborough; (b) Selby; (c)
Northallerton; (d) Thirsk; and (e) Malton
30.04.2018
New Secure Cycle Parking
By 31 March 2018 the Franchisee shall introduce 535 new secure cycle parking spaces at
Huddersfield, Middlesbrough, Selby, Malton, Northallerton, Scarborough and Thirsk Stations. It is
acknowledged by the Secretary of State and the Franchisee that the new secure cycle parking
spaces introduced pursuant to this paragraph shall replace the cycle parking infrastructure in
existence at the Stations as at the Start Date, such cycle parking infrastructure to be known as the
“Existing Cycle Parking Infrastructure”
31.03.2018
Cycle Information Signage
By 30 March 2018 the Franchisee shall, install dedicated cycling information signage within each
Station (“Cycle Signs”) and publish cycling information on its website. The Franchisee shall adopt a
common standard for all Cycle Signs installed at each such Station
31.03.2018
Cycle Charter
By 30 March 2017 the Franchisee shall, in consultation with Sustrans, develop a cycle charter which
sets out the Franchisee’s aims and objectives for cycle-rail access across the Franchise including
how the Franchisee will fulfil its obligations under paragraph 6 of Schedule 1.4 (Passenger Facing
Obligations)).
31.03.2017
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
______________________________________________________________________________________________
Planning: Objectives, Targets & Actions
Objectives
1. Encourage travel to/from our stations by sustainable methods.
2. Increase awareness of the facilities which are available at our stations and in the surrounding area to support
travel by sustainable modes e.g. cycle infrastructure and storage facilities.
3. Make improvements to the facilities at our stations to support travel by sustainable modes to provide a
consistent standard across all TransPennine Express stations, adopting industry best practice where possible.
4. Implement innovative solutions to enhance the experience of travelling to/from our stations by sustainable
methods.
5. Regularly monitor and evaluate travel patterns to/from our stations to gain an accurate representation of
modal share, and use these results to set appropriate targets and monitor the effectiveness of the work being
undertaken to encourage travel by sustainable methods.
Targets
1. Increased cycle storage utilisation, or, where cycle parking provision is increasing, maintain the utilisation rate
pro-rata.
2. Year-on-Year percentage increase for modal share by sustainable methods (initial survey to act as a
benchmark for target setting).
Actions
In addition to the Franchise Commitments highlighted in this document, TransPennine Express has over 400 other
commitments which will be delivered within the 7-year franchise period, each of which is designed to revolutionise the
train service and improve the customer experience for rail users across the North. A number of these commitments
have already been delivered and are already having a positive effect. Full details of all of the franchise commitments
can be found on the Department for Transport website.
Minor Works schemes are also being developed on an annual basis which seek to improve the accessibility of our
stations through the delivery of small schemes e.g. installing handrails and height adjustable booking office counters,
or relining car parks to provide additional blue badge parking. The specific works for this station are not referenced in
this document.
Additionally, specific actions have been identified to supplement these commitments and minor works, and ensure that
TransPennine Express is working to offer sustainable transport options for travel to and from its stations.
Each action has been written to be SMART





Specific
Measurable
Attainable
Realistic
Time-bound
_____________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan
is correct as of the date of publishing. Station Travel Plans will be updated and republished on the anniversary of the publishing date above.
Station Travel Plan
Northallerton
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Action Plan
Theme
Description
Impact
Public
Transport
Engage with local transport operators and local authorities to jointly
review timetables to understand what connections are currently
available with which services, and identify where changes could be
made, or trials initiated.
High
Marketing
Make updates to the station map to reflect changes to the station
facilities, and ensure that any new or amended maps are uploaded
to the TPE website, National Rail Enquiries and changed on the
station welcome posters.
Low
Information
Conduct specific customer surveys at the station at a frequency no
less that every 12 months to understand modal share, particularly
asking ‘have you changed your method for travelling to the station’
and ‘have you started using train within the last 12 months’ to
measure modal shift.
Medium
Cycling
Conduct cycle audits at a frequency no less than every quarter to
monitor utilisation and state of repair, and determine if the facilities
are fit for purpose.
Low
Cycling
Where new cycle facilities are installed, host a launch event with
activities such as security marking or repair sessions, working with
local bicycle shops.
Car Parking
Collect car park utilisation data and monitor this, alongside station
footfall figures to ascertain whether a footfall increase is being
achieved through car usage or through sustainable modes.
Car Parking
Promote car sharing through the advertising of online car sharing
databases. Consideration should be given to potential incentives
which could be offered
Funding Source
Deadline
Risk
Priority
To be determined
Within 12 months
No risk is
associated with this
activity
High
None required
To be incorporated
as part of the
station change
procedure
Out of date and
incorrect
information in the
public domain
High
To be determined
Annually
No risk is
associated with this
activity
Medium
None required
Quarterly
No risk is
associated with this
activity
Medium
High
To be determined
To be delivered as
part of any new
shelter installation
costs
Lack of attendees
Lack of suitable
local organisations
Medium
Low
None required
Quarterly
No risk is
associated with this
activity
Medium
To be determined
Trial to scoped and
implemented within
12 months
Promotion of car
sharing may
promote car usage
in general
Medium
High
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1.1. Published 31/03/2017. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on
the anniversary of the publishing date above.
Station Travel Plan
Northallerton
___________________________________________________________________________________________________________________________________________
Appendix 1: Station Map
Note: Map does not show the extension to the lower car park.
_______________________________________________________________________________________________________________________________________________________________________________________________________ _______________________________
TransPennine Express. Station Travel Plan. Northallerton. Version 1. Published DD/MM/YYYY. Author: Charlie French, Transport Integration Manager
TransPennine Express Station Travel Plans have been produced in line with guidance issued by the Association of Train Operators (ATOC). All information contained within the Station Travel Plan is correct as of the date of publishing. Station Travel Plans will be updated and republished on
the anniversary of the publishing date above.