subhead goes here
The city we want
2 0 0 9 – 2 0 10
annual report
s t. s t e p h e n ’ s c o m m u n i t y h o u s e
c a s a c o m m u n i ta r i a s t. s t e p h e n 2009/10 ANNUAL REPORT | PAGE 00
president and executive director’s message
motto
vision
mission
Creating
St. Stephen’s envisions an
St. Stephen’s works with individuals
Opportunities.
inclusive community in which
and communities in downtown west
Strengthening
harmony, empowerment and
Toronto to identify, prevent and
Communities.
opportunity create social and
alleviate social and economic problems
economic justice and a better
by creating and providing a range of
quality of life for all.
effective and innovative programs.
KEITH DURRANT, PRESIDENT AND LIANE REGENDANZ, EXECUTIVE DIRECTOR
“Our Toronto – A Livable City”
hat makes a city a good place to live? That’s what we asked our
W
But we don’t just provide these services without thinking about what gives
program participants, volunteers, donors, neighbours and staff. The
rise to these needs in the first place. St. Stephen’s is about making positive
pages of this years’ annual report are filled with their voices and their
change – at the individual and community level, but also at a systemic level.
visions of the city they want to live in.
This is the social action work we incorporate into our daily activities, engaging
St. Stephen’s Community House also has a vision of what makes a healthy, safe,
program participants, staff and volunteers. We are actively involved in a
inclusive and vibrant city – a city where harmony, empowerment and opportunity
number of coalitions and partnerships that have been advocating for a poverty
create social and economic justice, and a better quality of life for all. That
reduction strategy, a province-wide youth policy framework, and a better working
vision has grown out of the reality of what we witness each and every day in our
relationship between nonprofit organizations and the provincial government, to
communities, and is what inspires our work. Quite simply, there are far too many
name just a few.
people in Toronto who are falling through the cracks – people who don’t have the
Whether it’s our direct service programs or our social action work, none of
basic necessities of life or the opportunities to reach their full potential.
it would be possible without the support, involvement, and commitment
So what do we do to help move towards our vision? The House provided a
of so many people, including our government and private sector funders,
long list of direct services to more than 28,000 people in 2009/10 by providing
longstanding donors, front-line volunteers and Board of Directors, dedicated
affordable, high quality childcare; help for young people in finding meaningful
staff, program participants and coalition partners. To each of you, we offer our
employment and skills training; comprehensive short- and long-term supports
thanks for being a part of this community of doers and change-makers. Thanks
for homeless individuals; English classes and help with settlement for new
also to Richard, Sophie, Terry, Kalale, Cheryl, Rocco, Hai Ling, Yap, and Tracey
immigrants; recreational, educational and social activities for immigrant seniors
for sharing their voices.
and at-risk youth; help for people and organizations in conflict to learn how to
solve their problems constructively…and the list goes on.
“A Nossa Toronto – Uma Cidade Habitável”
O que faz de uma cidade um lugar bom para viver? Foi isso que perguntámos aos
participantes nos nossos programas, voluntários, doadores, vizinhos e funcionários. As
páginas do relatório anual deste ano estão cheias com as suas vozes e as suas visões da
cidade em que eles querem viver.
A St. Stephen’s Community House também tem uma visão do que faz uma cidade
saudável, segura, abrangente e vibrante – uma cidade onde a harmonia, emancipação
e oportunidade criam justiça social e económica e uma qualidade de vida melhor para
todos. Essa visão desenvolveu-se a partir da realidade do que testemunhamos todos os
dias nas nossas comunidades, e é o que inspira o nosso trabalho. Muito simplesmente,
há demasiadas pessoas em Toronto que estão desapoiadas – pessoas que não têm as
necessidades básicas da vida ou as oportunidades para alcançarem todo o seu potencial.
Assim, o que fazemos para ajudar a realizar a nossa visão? A House prestou uma longa
lista de serviços directos a mais de 28.000 pessoas em 2009/10, providenciando-lhes
cuidados acessíveis e de grande qualidade para as crianças; ajuda para os jovens na
descoberta de emprego significativo e formação de capacidades; apoios de curto e
longo prazo completos para indivíduos sem abrigo; classes de Inglês e ajuda com o
estabelecimento para novos imigrantes; actividades recreativas, educativas e sociais para
imigrantes da terceira idade e a juventude em risco; ajuda para pessoas e organizações
em conflito, para saberem como resolver os seus problemas de forma construtiva…e a lista
continua.
Mas não prestamos estes serviços sem pensarmos no que deu origem a estas
necessidades. A St. Stephen’s tem a ver com o fazer mudanças positivas – ao nível do
indivíduo e da comunidade, mas também a um nível sistémico. Este é o trabalho de acção
social que incorporamos nas nossas actividades diárias, envolvendo os participantes
nos programas, funcionários e voluntários. Estamos activamente envolvidos em várias
coligações e parcerias que têm vindo a defender uma estratégia de redução da pobreza,
um enquadramento de política para a juventude em toda a província e um relacionamento
de trabalho melhor entre organizações não lucrativas e o governo provincial, só para falar
de algumas.
Quer sejam os nossos programas de serviço directo ou o nosso trabalho de acção
social, nada seria possível sem o apoio, envolvimento e empenho de muitas pessoas,
incluindo o nosso governo e financiadores do sector privado, doadores desde há muito
tempo, voluntários da frente e Administração, funcionários dedicados, participantes nos
programas e parceiros de coligação. A cada um vós, damos os nossos agradecimentos por
fazerem parte desta comunidade de fazedores e causadores de mudanças.
ᇀࠃ९ࡉ۩ਙ᜔጑ࠤ
ʳ
‫ݺ‬ଚऱ‫ڍ‬଩‫ڍ‬ʳˀʳԫଡᔞࡵࡺ۰ऱৄؑʳ
ʳ
չᏖ‫ైڂ‬ᨃԫଡৄؑ‫ګ‬੡ԫଡࡺ۰ऱ‫ֱچړ‬Λຍ‫إ‬ਢ‫ݺ‬ଚᓮඒ‫ݺ‬ଚऱ੒೯೶‫ף‬
ृΕ㠼ՠΕᢥ‫ृܗ‬Εष㡢ࡺ‫ࡉا‬٤᧯୉ՠऱംᠲΖվ‫ڣ‬ऱ‫ڣ‬৫໴‫ܫ‬ᇙ༉‫ך‬የԱ‫ה‬
ଚኙ࣍ࢬᐦᐪ‫س‬੒ऱৄؑऱᜢଃፖᣋནΖʳ
ʳ
ᆣՓ༼֘ष೴խ֨ΰ˦̇ˁʳ˦̇˸̃˻˸́ʺ̆ʳ˖̂̀̀̈́˼̇̌ʳ˛̂̈̆˸αՈ‫ڶ‬ԫଡᣋནಾኙ‫ڕ‬۶ࠐᛜທ
‫נ‬ԫଡ೜ൈऱΕ‫ڜ‬٤ऱΕ‫୲ץ‬ऱፖ‫ך‬የ੒ԺऱৄؑʳˀʳԫଡࠠໂࡉᘫΕ刀䰏ࡉᖲ
ᄎΔ‫ڢ‬౨‫ڼط‬৬‫م‬षᄎፖᆖᛎ‫إ‬ᆠΔ‫ڶࢬࠌ֗א‬Գᖑ‫سࠋޓڶ‬੒঴ᔆऱৄؑΖຍ
ଡᣋནࠐ۞࣍‫ݺ‬ଚ‫ڇֲޢ‬ष೴խࢬ‫ؾ‬ᅯऱటԳటࠃΔՈਢᖿ࿇‫ݺ‬ଚՠ‫܂‬ऱ೯ԺΖ
១໢‫چ‬ᎅΔ‫ڍڇ‬଩‫ڍ֜ڶڍ‬ऱԳᆵԵ݈ᜓխʳˀʳ‫ה‬ଚ౒‫׎‬ഗ‫ء‬ऱ‫س‬੒ࢬᏁࢨ౨࿇ཀ
່Օᑨ౨ऱᖲᄎΖʳʳ
ʳ
‫ڼڂ‬Δ‫ݺ‬ଚ೚ࠄչᏖ‫ݺٻߨ࣍ܗڶא‬ଚऱᣋནΛ‫ء‬ष೴խ֨‫ڇ‬ʳʳ˅˃˃ˌЯ˅˃˄˃ʳʳ‫༼ڣ‬
ࠎԱԫ९ۭऱऴ൷ࣚ೭࿯၌መʳʳ˅ˋʿ˃˃˃ʳʳԳΔ‫ץ‬ਔ༼ࠎ૤ᖜ൓ದऱ೏঴ᔆ‫ࣚࠝڮ‬
೭Ι࠰‫ڣܗ‬᎘Գ༈‫ૹބ‬૞ऱ༉ᄐᖲᄎፖ‫ݾ‬๬ಝᒭΙኙྤ୮‫ូױ‬ऱԳ༼ࠎ٤૿ऱ࿍
ཚፖ९ཚ֭གࣚ೭Ι㻽ᄅฝ‫ࠎ༼ا‬૎፿ᓰ࿓֗‫ڜ‬ᆜࣚ೭Ι㻽ฝ‫ا‬९ृࡉ๠‫ٲڇ‬ᙠ
խऱॹ֟‫ࠎ༼ڣ‬ୡᑗΕඒߛࡉषٌ੒೯Ιᚥ‫ڶܗ‬ि౑ംᠲऱଡԳࡉᖲዌᖂ฾‫ڕ‬۶
‫ڶ‬৬๻ࢤ‫چ‬ᇞެംᠲΞՅ‫ڼ‬ጟጟΔլ໏࣭ᜰΖʳʳ
ʳ
‫ݺ܀‬ଚࠀլਢႛַ࣍༼ࠎຍࠄࣚ೭ۖ޲‫ڶ‬㡘ԫ䬞ࡨ༉৸‫ە‬ਢչᏖ‫ైڂ‬ીࠌຍࠄᏁ
‫ޣ‬ऱ࿇‫س‬ΖᆣՓ༼֘ष೴խ֨‫ڇإ‬੡೚‫ܘۖ᧢ޏࢤ૿إנ‬Ժʳˀʳլႛ‫ڇ‬ଡԳፖष೴
ᐋ‫ڻ‬ΔՈ‫ڇ‬ᖞଡ᧯ߓᐋ‫ڻ‬Ζ‫ݺ‬ଚ೯୉੒೯೶‫ृף‬Ε٤᧯୉ՠ‫֗א‬㠼ՠଚലຍႈष
ᄎ۩೯ՠ‫౏܂‬Ե࣍‫ݺ‬ଚ‫ֲޢ‬ऱ੒೯ᅝխΖ‫ݺ‬ଚᗨᄕ‫چ‬೶ፖૉեᜤᅩࡉ‫܂ٽ‬ኃ۴ऱ
ଠᖄՠ‫܂‬Δ‫ڕ‬㴈֟ຆܺ࿜ฃΕ٤ઊॹ֟‫ڣ‬ਙ࿜ਮዌΕॺᛜ‫ܓ‬ᖲዌፖઊਙࢌհၴ‫ޓ‬
ࠋՠ‫܂‬ᣂএ࿛Δຍ‫׽‬ਢฃᜰ༓යΖʳʳ
ʳ
ྤᓵਢ‫ݺ‬ଚ༼ࠎऱऴ൷ࣚ೭ࢨਢ‫ݺ‬ଚऱषᄎ۩೯ՠ‫܂‬Δ‫۞ࠐڶ޲࣠ڕ‬๺‫ڍ‬ԳΔ‫ץ‬
ਔ‫ݺ‬ଚऱਙࢌࡉ‫ا‬ၴຝ॰ऱᐸཱིᖲዌΕ९ཚऱᢥ‫ृܗ‬Εছᒵऱ㠼ՠΔ‫֗א‬ᇀࠃ
ᄎΕጐຂࣚ೭ऱ୉ՠΕ੒೯೶‫ࡉृף‬ᜤᅩ‫܂ٽ‬ኃ۴ଚऱ֭਍Ε೶ፖፖ‫נב‬Δਢլ
‫ױ‬౨ᙄࠩऱΖ‫ٻ‬൞ଚ‫ޢ‬ԫ‫ۯ‬Δ‫ݺ‬ଚ᠃ી‫א‬಑֨᝔რΔტ᝔൞‫ګ‬㻽ຍଡष೴۩೯ृ
ࡉ‫ޏ‬ທृऱԫٝ՗Ζʳʳ
ʳ
˟˼˴́˸ʳ˥˸˺˸́˷˴́̍ʳ ʳ
ʳ
ʳ
ʳ
˞˸˼̇˻ʳ˗̈̅̅˴́̇ʳ
۩ਙ᜔጑ʳ ʳ
ʳ
ʳ
ʳ
ʳ
ᇀࠃ९ˈᇀࠃᄎʳ
2009/10 ANNUAL REPORT | PAGE 2
guest submission
Child-friendly Cities are Livable Cities
BY RICHARD GILBERT, BOARD MEMBER
E
ach year, two organizations with a business
everything I have learned about cities as a resident and politician, and above all
perspective rate cities around the world for their
as a father and grandfather. A successful city for children is a place that helps
livability. In February 2010, Toronto was ranked
children grow well, learn effectively, and develop a sense of responsibility and
fourth among 140 cities by the Economist Intelligence
caring that translates into a civically engaged adult.
Unit, based in London, UK. The rating was on 30 factors in five areas: stability,
Almost everything done to achieve these goals benefits not only children, but
health care, culture and environment, education, and infrastructure.
people of every age. If we design sidewalks and transit systems for children,
In 2009, Toronto was ranked fifteenth among 215 cities by one-time Canadian
they are better for everyone. If we have better schools, not only do we have
company Mercer LLC. The rating was on 39 factors, notably safety, education,
better adults in later years, we have a better city now. A good school can be the
hygiene, health care, culture, environment, recreation, political-economic
core of its neighbourhood, and good neighbourhoods are most of what makes a
stability, and public transportation.
livable city.
These ratings and others get much media play, especially in Vancouver, which
I was pleased to learn that the October 2010 conference of the venerable
came top in the Economist’s ranking and fourth in Mercer’s. Yet it’s hard not to
organization known as the International Making Cities Livable Council has the
wonder whether the ratings reflect livability as felt by the residents of our cities.
theme ‘True Urbanism: Planning Healthy and Child-Friendly Communities.’ The
They do serve the purpose of making us question what this elusive term means.
focus is on how good cities ensure children’s independent mobility, on how they
My own thinking about livability has been influenced by Enrique Peñalosa,
foster spatial skills, autonomy, and self-assurance.
former mayor of Bogotá, Colombia. With Antanas Mockus, his predecessor,
What appeals to me about St. Stephen’s Community House, and a reason I’ve
Peñalosa is credited with turning “one of the world’s most dangerous, violent,
served on its Board of Directors for the past six years, is its focus not only on
and corrupt capitals into a peaceful model city populated by caring citizens” all
providing for evident community needs but also on building a city that serves
in less than 10 years.
every resident. St. Stephen’s starts with our children and is there at every stage
Here is Peñalosa’s city-building philosophy: “If we can build a successful city
of the life cycle. That’s a city-building model that I can get behind. If it works for
for children we will have a successful city for all people.” It captures just about
kids, it works for me.
PAGE 3 | 2009/10 ANNUAL REPORT
The dawn of this new decade finds Toronto at a crossroads. Transportation and
money woes top the list of hotly-debated issues among municipal politicians.
But what do we – the people of Toronto – want our city to look like 10 or 25
years from now? What discussions can we have and what decisions can we
make today that will help build a city that is a great place to raise our children;
a place where our young people are safe and engaged; where our seniors are
not left isolated and alone; where newcomers are welcomed and supported;
where our community services are properly resourced; where small businesses
can thrive? Where our neighbourhoods are healthy, caring, vibrant places for
everyone. Let’s talk about…
The City We Want
2009/10 ANNUAL REPORT | PAGE 4
a roof over our head
A roof over our head: affordable and supportive housing
A
ffordable housing security, already a serious issue in Toronto, was dealt a
In an effort to deal with the systemic issues that keep people homeless or under-
further blow by the recession in 2009 when so many more people had to
housed, St. Stephen’s has taken part in many events, consultations, deputations
turn to St. Stephen’s for help.
and meetings with the Ontario government, our local MPP and the City of
The number of people who came to the Corner Drop-in needing a hot meal
Toronto.
and help with their housing was up 25% in 2009. That includes people without
“St. Stephen’s is here to help people with their day-to-day problems and will
housing and people who cannot really afford their current housing because
continue to be here, but we also have to look at these issues from a broader
they’ve been laid off or are unable to find a job. More and more people are
perspective,” says Manager of Housing and Homeless Services, Robin Griller.
housed in poor living conditions.
“Increasingly, our clients live in situations of entrenched poverty that cannot be
“In our English language classes and among program participants who use our
alleviated by community services alone. We are working with our service users
settlement services, we are seeing people living in severely overcrowded housing
to speak up on these matters, to address the root causes that make it hard for
conditions – four or five people in a one bedroom apartment,” says Community
them to have reasonably comfortable lives, and to give them a voice so they can
Development Worker, Helen Armstrong.
be heard at all levels of government.”
To fully understand what program participants are going through, and to hear it
Former service user and current staff member, Sophie Zhao, made a submission
in their own words, St. Stephen’s undertook focus groups this year during which
to the Affordable Housing Subcommittee on the need to implement the City’s
we heard, not for the first time, that social assistance rates are not high enough
proposed Housing Opportunities Toronto (HOT) plan.
to pay rent and buy food.
“I live with my husband and four-year-old daughter in an apartment in Toronto
“When people are spending 50% of their monthly income on rent for what
and we spend 75% of our income on rent,” Sophie told the committee. “We are
is frequently substandard housing, it means they have less money left over
just one of many young families making a start in Toronto.”
for food. Less food than is required and poor quality food, coupled with
“I came to St. Stephen’s Community House for help during my pregnancy, and
overcrowded living conditions makes people sick,” says Helen.
eventually became a part-time peer worker there, and now I continue as a full-
“Some are forced onto the street or into the shelter system. Newcomers trying to
time worker, helping other young families making their start.”
learn English and assimilate into a new culture are overwhelmed by the housing
“For me, affordable rental housing for families is the top concern.”
pressures. It is in all our interests to fix this problem.”
PAGE 5 | 2009/10 ANNUAL REPORT
“
Most people who come
through our door at
St. Stephen’s, regardless of
the program they’re accessing,
have a housing issue that’s
not being addressed. Lack of
affordable housing is holding
thousands of people back,
preventing them from moving
on with their lives.
”
BILL SINCLAIR
ASSOCIATE EXECUTIVE DIRECTOR, ST. STEPHEN’S COMMUNITY HOUSE
2009/10 ANNUAL REPORT | PAGE 6
affordable childcare
Taking care: affordable and accessible childcare
I
f you were to walk by any of St. Stephen’s four daycare locations, you might
see the children playing outside with our qualified and experienced childcare
workers looking on, gently guiding one child towards an activity or kneeling
down at eye level with two more who are going through the process of resolving
a conflict. You might see them as they’re dropped off by their moms or dads,
“
I want to live in a city with
affordable childcare because I have
a two-month old baby and my wife
hesitating for a split second as the worker brightly calls “Good Morning!” before
they run off to join their friends. Perhaps you’d meet them on the sidewalk,
”
and I need to work and study.
holding hands two-by-two, with one worker at the head of the line and one at
TERRY, PARENT
the rear, as they head off toward kindergarten. It’s hard not to smile.
Even though Toronto has 22,000 subsidized day care spaces, there are 17,000
Quality daycare is good for children and we’re very proud of the services
provided by all four of St. Stephen’s centres. In total, we have spaces for 205
children on the waiting list. St. Stephen’s continues to work with its community
partners towards more accessible nonprofit daycare.
children. But not all daycare spaces are created equal.
In addition, St. Stephen’s has been working with the Toronto Coalition for Better
“Parents who can afford the average $60 a day in fees will find quality
childcare in Toronto,” says Fatima Alves, Director of Childcare at St. Stephen’s,
“but parents who can’t afford that and who are in need of subsidy will find
themselves on waiting lists that never end.”
Childcare on the anticipated impact that the provincial government’s Full Day
Early Learning strategy could have on daycares, including the necessity of having
to charge higher fees because the staff-to-child ratio would change with
four- and five- year olds out of the mix.
“Because of the way our fees and subsidies are structured,” says Fatima, “the
implementation of this strategy has a major impact on daycare delivery and we
have to work with our partners and the provincial government to mitigate any
negative consequences.”
It has long been acknowledged that quality daycare is good for children and that
the supply of quality daycare has never come close to the demand.
“We cannot give up the fight.” says Fatima. “We know daycare is an excellent
development tool for children. It helps reduce poverty by allowing parents to
work. It gives kids a great start. It teaches them independence and they are
ready to learn when they go to school.”
“Affordable and accessible childcare is definitely something we need – and want
– in our city.”
PAGE 7 | 2009/10 ANNUAL REPORT
youth matter
A city where youth matter
A
bout 60% of the kids who come to the Youth Arcade are from Alexandra Park (a former Metro
Toronto Housing Project and now a co-op), and the local high schools such as Harbord Collegiate
and Central Tech, which are attended by kids all over the city. That means the kids who come to
the Arcade can come from pretty well anywhere in Toronto.
They come for a safe place to hang out. For practical things like healthy snacks and computer access.
And when they’re in crisis. What they find when they get to the Arcade is a second home, a place where
trained community workers will look out for them, help them get through school, support their quest
for self-esteem and ask them to be accountable. “The nurturing environment that the Youth Arcade
provides allowed my first working experience to be rich and supportive. Peer leaders like me lead the
snack program, community revitalization projects and fitness programs, we write books, design drug and
alcohol prevention programs and creative arts programs,” says youth peer leader Kalale Dalton.
“There are so many gaps for a young person to fall through in Toronto – family trouble, gangs, drugs,
violence, dropping out of school,” says Bridget Sinclair, Manager of St. Stephen’s Youth Services, “and every
one of those young people deserves someone to look out for them. That’s what The Youth Arcade does
every day.”
“It’s not easy to get the funding to deliver programming to help these kids. We get no core funding from
any level of government and the project funding we do get involves seven different sources – multiple
departments of the City of Toronto, the Ontario Ministry of Children and Youth Services and Ontario Ministry
of Health Promotion and the Toronto District School Board. It’s almost a full time job just keeping up with
the applications and reports.”
To deal with the patchwork of services available to young people, St. Stephen’s is working with the
Ontario Youth Matter! campaign – an initiative supported by United Way Toronto and the Laidlaw
Foundation – that is seeking to develop a coordinated youth strategy along the same lines of the
provincial Early Years Strategy developed for children 0 – 6.
“Having a city where youth matter is critically important,” says Bridget. “When we decide to support
youth in the transition from early teens to adulthood, we are making an investment in our collective
future. These are the leaders and taxpayers of tomorrow. And we are going to both save lives and save
money. It is so much more cost effective to get ahead of the problems, to prevent them from happening
in the first place.”
2009/10 ANNUAL REPORT | PAGE 8
a livable city
A livable city: poverty reduction and social inclusion
S
t. Stephen’s has community programs to help isolated seniors, at-risk youth,
homeless people, new moms and moms-to-be, and people having conflict in
the community.
“We work with a range of people in the community who are trying to overcome
obstacles in their life,” says Eileen Shannon, Director, Community Programs.
“
I want to live in a city that cares
for poor people. Poverty reduction
reduces crime.
a roof over their head, securing a job, bringing a child into the world or finishing
high school.”
”
ROCCO, ENGLISH AS A SECOND LANGUAGE PARTICIPANT
“Most are alone physically and emotionally and need help, which could be finding
root causes of these issues. You can’t just keep feeding people and feeding them
again if the real problem is they have no income. If you’re putting a band-aid on
One such person is Cheryl, who has relied on the services of St. Stephen’s Corner
a problem, you’re not making progress in solving the real issue. That’s why we’ve
Drop-in for 21 years. Trauma and an addiction to alcohol were the catalysts that
been engaged in more social action this year.”
turned her comfortable, middle class life upside down. At the age of 37, Cheryl
realized that if she didn’t leave her husband – an alcoholic and drug addict – she
would lose everything. Destitute, she landed on the streets of downtown Toronto
and eventually found St. Stephen’s.
The social action Eileen refers to includes working with St. Stephen’s program
participants to voice their concerns. St. Stephen’s helps them to do this by
engaging in work that will bring those concerns forward and by building
partnerships with other organizations such as the Toronto Neighbourhood Centres,
“There are so many people out there on the streets that would be dead if the
the Toronto Social Planning Council, the ODSP (Ontario Disability Support Program)
Corner Drop-in wasn’t there. They wouldn’t eat. They wouldn’t see a doctor. They
Action Coalition and 25 in 5, a network of organizations across the province that
wouldn’t attempt sobriety. They would just give up hope,” says Cheryl.
have organized around a goal to reduce poverty in Ontario by 25% in five years
It’s been a hard road for Cheryl. A stroke at the age of 43 put her in a wheelchair,
and 50% in 10 years.
but with the help of staff at the Corner Drop-in, she persevered and today is sober,
“I like my work,” says Eileen, “I like working with people who are trying to make
permanently housed in her own apartment, and teaching knitting to supplement
a better life for themselves and their kids. I find it engaging. I also like to see that
her small pension.
it is possible to make things better. I live in this city. I live in the neighbourhood. I
“Cheryl’s story is one of thousands,” says Eileen. “That’s why we must get at the
want it to be good.”
PAGE 9 | 2009/10 ANNUAL REPORT
Two men were fishing in a river. Suddenly they
heard the cries of a man being swept down the
river. They swam out to the man and as they
were pulling him ashore, they heard the cries of
a woman being swept down the river. Jumping
back into the water they made their way out to
the woman. As they reached shore, they heard
the cries of a child being swept downstream.
One of the men started back into the water, to get
the child. The other man held back.
“Aren’t you going to help save the child?” asked
the first.
“You go get the child,” responded the second,
“I’m going to go upstream to find out why so
many people are falling into the river.”
2009/10 ANNUAL REPORT | PAGE 10
a new life in canada
A New Life in Canada: A city that welcomes and supports newcomers
roviding services to refugees and immigrants has been at the heart of
P
“I am really happy that I can leave my daughter with St. Stephen’s childcare
St. Stephen’s programs for 48 years. Offering English classes and
while I attend the group. I can focus on my health and the health of my new
welcoming newcomers to Toronto has always been part of our
child,” says Hai Ling. “This is an excellent program. I learned so much about
programming. In the past four decades, we have grown from offering a single
having a healthy pregnancy.”
English class to delivering 17 classes every day in several locations. We now
Hai Ling is one of 300 pregnant women participating in St. Stephen’s
have nine counsellors who speak Cantonese, Mandarin, Portuguese and Spanish.
programming every week.
“Our programming reflects the needs of people walking in the door,” says Dmitry
“Program participants feel comfortable at St. Stephen’s,” says Dmitry, “and one
Elyashevich, Manager of Language Training and Newcomer Services.
of the reasons is that we’re set up to be family–friendly. Mom and dad can be
“We have a seniors program and an employment program solely focused on
learning English while their children are being looked after.”
newcomers, and we hold pre- and post-natal groups for new mothers. We
“Newcomers are such an asset to our city. In Kensington Market, newcomers
consciously focus our programs on vulnerable people.”
are the lifeblood. But newcomers struggle. In the past, they would take about
Hai Ling, originally from China, is one of the mothers who attended Hello Baby
five years to catch up to their Canadian-born peers. Then it took 10 years. Now,
Circle when she was pregnant with her first child, who is now three years old.
they’re not catching up at all and are living in poverty. We are concerned and
Expecting her second child, she has come back to the group.
afraid that we are losing a generation.”
“
Newcomers play a vital part in our city’s future and we need to make sure they
get the support they need to be woven into the fabric of our city.
PAGE 11 | 2009/10 ANNUAL REPORT
”
DMITRY ELYASHEVICH, MANAGER OF NEWCOMER SERVICES
“
I want to live in a city where I can get a decent job. I am young and I am an
immigrant, so I need a city with more opportunity for people like me who want
to combine study and work. I want a city with open, friendly, smiling young
people – someone you can talk to.
”
YAP, ENGLISH AS A SECOND LANGUAGE STUDENT
2009/10 ANNUAL REPORT | PAGE 12
our voices
We want a city
where everyone is
working together
for change.
“We need to come together to make our city great,”
says Liane. “Right now, there is a lack of consensus
about what needs to be done, who’s doing what, and
how much it should cost.”
PAGE 13 | 2009/10 ANNUAL REPORT
“We are so much more powerful and can
accomplish great things when we all work
together to realize a vision, especially
when it comes to challenging and changing
the status quo” says Liane Regendanz,
Executive Director of St. Stephen’s
Community House. “I believe we all have
an individual and collective responsibility to
work towards making our communities, our
city, and our province, a good place to live
for everyone.”
“I want to live in a city
where no one falls
through the cracks.”
TRACEY REES, BOARD MEMBER
Here are some examples of how we work together
with community partners to make change:
· Community Social Services Campaign
www.protectontariocommunities.ca
· I Vote Toronto Campaign
www.ivotetoronto.org
· Ontario Youth Matter! Campaign
www.laidlawfdn.org/oym/
· 25 In 5 Poverty Reduction Campaign
www.25in5.ca
· Recession Relief Coalition
www.recession-relief-coalition.org
· A Housing Benefit for Ontario Coalition
www.onpha.on.ca
· STATUS Campaign
www.ocasi.org/status
· ODSP Action Coalition
www.odspaction.ca
“Cities have the capability of providing
something for everybody, only because, and
only when, they are created by everybody.”
– JANE JACOBS,
THE DEATH AND LIFE OF GREAT AMERICAN CITIES
2009/10 ANNUAL REPORT | PAGE 14
an inspiration
“
I want to live in a city where there’s peace
and freedom, with flowers and trees and
grass, with good security and strong
houses, with friendly people and playful
kids, good schools and fun learning.
No homework and sunny weather, shops
everywhere and parks everywhere, lots
of books, and cozy homes and hotels.
Skating rinks everywhere. That’s where
I want to live.
”
A CHILD PARTICIPATING IN ST. STEPHEN’S DAYCARE
PAGE 15 | 2009/10 ANNUAL REPORT
our staff
St. Stephen’s Community House is proud of our 197 dedicated, passionate and dynamic staff. Their knowledge, skills and experience enable quality, caring relationships
and positive outcomes for the individuals and communities we work with.
2009/10 ANNUAL REPORT | PAGE 16
making a difference
Services and Outcomes
childcare services
other in the past decade. Through our counselling services, we helped 2,022 youth
Our four licensed child care centres provided care for 205 children, ranging in
and newcomers secure jobs, enter training programs or return to school. In total,
age from three months to 12 years. This year we focused on healthy eating and
11,679 individuals visited us for employment counselling, skills training, job fairs, or
new activities such as children’s yoga and intergenerational visits with seniors at
self-directed job searches.
Kensington Gardens.
community development and social action
Our clients are concerned about the issues that directly impact them: poverty,
inadequate social assistance, and the lack of quality affordable housing and youth
services in our city. More than 100 service users participated in a variety of activities
where they voiced their concerns; from successful deputations at City Hall, to
meetings and letter writing to MPPs, our clients are speaking out!
conflict resolution service
A leader in community mediation, our Conflict Resolution Service participated in
an exchange to Aceh, Indonesia, while continuing to train hundreds of community
members and professionals here in Canada. We provided individuals and families
with conflict resolution supports and mediation services, and 1,477 people attended
our workshops.
homeless and housing services
This past year, our Corner Drop-in received 190,000 visits, an increase of 17% over
last year. Housing remains a top priority for the Corner team, which helped 441
homeless individuals successfully secure permanent housing and 56 people maintain
their housing through our voluntary trusteeship service. L.L. Odette Place continued
to provide permanent supportive housing for 13 previously homeless men living with
a mental health disability.
employment and training services
Our Employment and Training Centre saw more young people this year than any
PAGE 17 | 2009/10 ANNUAL REPORT
language training and newcomer services
St. Stephen’s helped 1,773 newcomers to settle in Canada this year. Our 17 English
classes were filled beyond capacity, and 73 children attended early learning
programming while their parents studied English.
seniors services
This year our Senior Activities Centre, which serves immigrant seniors from the
Chinese, Korean and Portuguese communities, provided 3,214 days of care for 71
frail seniors in our community, and delivered healthy, group programming to 1,180
active, multi-lingual seniors. The renovated gymnasium at 91 Bellevue was used
regularly by our seniors.
wellness promotion
The focus of our Wellness Program continues to be on HIV/AIDS education and
women’s health. We reached more than 6,000 people from the Chinese and
Portuguese communities through health fairs, workshops, and outreach, while our
weekly Perinatal Support Programs provided assistance to 544 newcomer women.
Our multi-lingual “Play, Love, Learn, Help” educational game was selected for
Canada-wide distribution.
youth services
Whether learning from our Alternatives to Hate workshop series, keeping up with
studies through our REPLAY Assessment & Support School Program, or participating
in the Mz Meetz Mentorz Conference for career mentoring, a total of 1,524 young
men and women accessed our Youth Services, participating in recreation programs,
workshops and leadership opportunities.
financial report
Financial Report
Statement of current operating fund for the year ended March 31, 2010
REVENUE
2010
2009
$ 1,066,458
$ 891,304
City of Toronto
1,245,754
1,344,232
Federal Government
1,585,535
1,602,511
Province of Ontario
5,128,697
4,833,796
City of Toronto
1,079,898
1,005,235
United Way Toronto
515,545
566,357
Donations
322,747
398,844
268,753
216,273
17,005
36,347
11,230,392
10,894,899
$ 46,371
$ 41,185
Amortization - building used for programs
174,662
145,787
Building Occupancy
863,258
853,003
36,993
41,122
213,705
219,304
14,629
15,413
Office and General
206,642
227,465
Program Supplies and Expenses
522,395
491,096
Promotion
152,829
124,119
Purchased Services
194,543
103,432
7,467,765
7,470,997
17,212
17,657
1,051,568
860,156
10,962,572
10,610,736
267,820
284,163
fees
grants & donations
Childcare Parent Fees
productive enterprises
interest and sundry income
Productive Enterprise 2%
Donations 3%
Federal Government 14%
Childcare Parent Fees 9%
United Way 5%
City of Toronto (Grants & Fees) 21%
revenue
Province of Ontario 46%
Administration 9%
Building Costs 9%
EXPENDITURES
Audit and Legal
Employee Recruitment and Training
Food Services
Membership
Salaries and Employee Benefits
Transportation and Travel
Trainee Remuneration
Excess of Revenue over Expenditures
expenditures
Direct Program Costs 82%
Toronto Drop-In Network 2%
Childcare
Services 25%
Employment &
Training Services 33%
expenditures
by program
Homeless
Services 12%
Wellness Promotion Services 5%
Senior Services 5%
Youth Services 4%
Conflict Resolution Services 3%
Language Training &
Newcomer Services 11%
This is an unaudited statement. Full statements are available on request.
2009/10 ANNUAL REPORT | PAGE 18
our supporters
FINANCIAL SUPPORTERS
A great big thank-you to all our supporters!
INDIVIDUALS
St. Stephen’s gratefully acknowledges the
generous contributions of more than 1,800
individual donors.
BUSINESSES
Batcher, Wasserman & Associates
Blackstone Organic Meats
Bonjour Brioche Bakery Cafe Ltd.
Briarhurst Realty Limited
CAA South Central Ontario
Caley Wray, Labour Lawyers
Canadian National Exhibition
Concertmasters Inc.
Dancap PRODUCTIONS
Davies Ward Phillips & Vineberg LLP
Directions East Trading Ltd.
ecentricarts inc.
Esther Myers yoga studio
General Mills Canada Inc.
Goodmans LLP
Graeme Clark Holdings Inc.
Heather Child Care Supplies Ltd.
il fornello
J.S. Cheng & Partners
John G. Davis Enterprises Inc.
John Robert Carley, Architect Inc.
Jovinex Housekeeping Services Inc.
Lorraine Kimsa Theatre for Young People
Leon’s Furniture Ltd.
Mariposa Cruises
Massey Hall
Medieval Times
Micaelense Bakery
Michael T. Owen & Associates Insurance
Agencies Inc.
Mirus International Inc.
Motion Clothing Company Limited
Mr. Security
Ontario Science Centre
PAGE 19 | 2009/10 ANNUAL REPORT
Potok Investments Ltd.
The Rock Oasis Inc.
R.V. Anderson Assoc. Ltd.
Royal Ontario Museum
Scientific Atlanta Canada Inc.
Scotiabank
Shaw Festival Theatre
Snow’s Florist
Soulpepper
Sparrow Services
Stoney Ridge Estate Winery
Technical Adhesives Ltd.
Telus Communications Inc.
Trent Valley Sand & Stone Limited
William Prager Limited
FOUNDATIONS
A & A King Family Foundation
B & B Hamilton Fund at Toronto
Community Foundation
J.P. Bickell Foundation
BMO Employee Charitable Foundation
CP24/CHUM Charitable Foundation
Emerald Foundation
Greater Toronto Apartment Association
Charitable Foundation
Jackman Foundation
Leafs Fund for Kids
Leanne Palylyk Children’s Foundation
Nick & Lynn Ross Charitable Foundation
Ormston Family Charitable Foundation
Paloma Foundation
Private Giving Foundation
Show Kids You Care
The Catherine & Maxwell Meighen
Foundation
The Counselling Foundation of Canada
The Derick Brenninkmeyer Charitable
Foundation
The Kensington Foundation
The Sprott Foundation
The Thos J. Johnston Foundation
The William & Arlene Daniels Foundation
Tippet Foundation
Toronto Community Foundation
IN MEMORIAM
Isobel Fealdman
Rebecca J. Leigh
Ann Mitchell
Sparrow Services
CHURCHES
Anglican Diocese of Toronto,
Anglican Church of Canada
Fairlawn Avenue United Church
Grace Church on-the-Hill
IN MEMORIAM - CHRIS ROGERS
John M. Arbuckle
The Arney Family
Keith & Mary Cameron
Robert & Marjorie Clarke
Matthew Curran
Elizabeth Dal Bello
Edward & Huong Dakin
James & Marguerite Darvill
Anne Dmytruk
Derek Linton & Judy Peau & Family
Barbara Lord
Bill Leacy
Emily Malnerich
Andrew & Elaine Martinson
Gail McKenzie
Sylvia Nimetz
Mr. & Mrs. J. Pavan
Gordon St. Jean
Larry & Shirley Scott
May Seguin
Allan, Shellie & Samantha Smith
Beth Theis & Tom Chapeskie
Marjorie Wong & Jacob Quigley
COMMUNITY SUPPORT
C.E.P. Local 1701
International Brotherhood Of Electrical
Workers L.U. 353
Ontario Power Generation
United Way Toronto
GOVERNMENT SUPPORT
FEDERAL
Citizenship & Immigration Canada
Service Canada
Industry Canada
Department of Justice
PROVINCIAL
Ministry
Ministry
Ministry
Ministry
Ministry
Ministry
of
of
of
of
of
of
Children & Youth Services
Citizenship & Immigration
Health & Long-Term Care
Health Promotion
the Attorney General
Training, Colleges & Universities
MUNICIPAL
City of Toronto
Toronto District School Board
BEQUESTS
Estate of Helen Allen Stacey
IN-MEMORIAM - PAMELA RYKERT
Diane Blair
Syntegrity Group
IN HONORARIUM
Yael Brotman
Karen Yarmol-Franko
Beatriz Jain
PARTNERS AND
IN-KIND SUPPORTERS
Agincourt Community Services Association
AIDS Committee of Toronto
Access Alliance Multicultural Health and
Community Services
ANASA Fashion Phoenix
Asian Community AIDS Services
Bloorview Kids Rehab
Boundless Adventures Association
Canadian National Institute for the Blind
Central Toronto Community Health Centre
College-Montrose Children’s Place
Community Living Toronto
Concurrent Disorders Support Services
Daily Bread Food Bank
Davenport Perth Neighbourhood Centre
Fred Victor Centre
George Brown College
JobStart
Kensington Health Centre-Kensington
Gardens
Massey Centre
Mount Sinai Hospital
Na-Me-Res
Red Pepper Spectacle Arts
St. Christopher House
St. Elizabeth Health Centre
St. Michael’s Hospital - Inner City Health
Associates
Scadding Court Community Centre
Second Harvest Food Bank
Serve Canada
Sherbourne Health Centre
Social Innovation Generation @MaRS
Stop Community Food Centre
Toronto Community Care Access Centre
Toronto Community Housing
Toronto District School Board
Toronto Employment and Social Services
Toronto Parks and Recreation Department
Toronto Preschool Speech and Language
Services
Toronto Public Health
Toronto Western Hospital – University Health
Network
YES Youth Employment Services
Youth In Motion
CHANGING SPACES, CHANGING LIVES,
CAPITAL CAMPAIGN
Grant Thornton LLP
Madeline Lunney & Geoffrey Grayhurst
GROUND BREAKERS
($100,000 +)
Ontario Trillium Foundation
Lynda Hamilton
The Rotary Club of Toronto
LEADERS
($50,000 - 99,000)
Rebecca Leigh & Chris Tambakis
The Kensington Foundation
Cadillac Fairview Night of Dreams
City of Toronto
BUILDERS
($10,000 - 49,999)
Scotiabank Group
TD Securities
James H. Cummings Foundation
Government of Ontario
Zev Daniels
Daniels Capital Group
Rosemary Chan
Andrew Gallagher
Morguard Investments
RioCan REIT
INVESTORS
($5,000 - 9,999)
Canada Lands Company CLC Limited
CIBC
Dr. Timothy Durrant
Tracey Rees
Anonymous
Drew Gyorke
Les Horswill & Louise Wickson
Philip Howell
Peter & Pauline Dawson Foundation
Bob & Alice Wong
RBH Inc.
Valerie March Bennett
Liane Regendanz
William Sinclair
PARTNERS
($1,000 - 4,999)
Celia Denov & Robert Bell
Cynthia Bliss
J. Spencer Lanthier
Janice Bartsch
Barbara Mellman
Clio Godkewitsch
Julia Elizabeth Maxwell
Keith Durrant
Fatima Alves
Eileen Shannon
Cory Coley-Christakos
Gregor Robinson
Randy Heasman
Roofworks Limited
Liz Rykert
Michael Wolff
Sandra Cardy & Margaret Dunn
Tekeste Foto
Tim Bristow & Libby Biason
Peter Bruer
Yanli Chen
Ginny MacDonald
Kennedy Mohochi
George McKenna
Melanie Ormston
Kim Enns
Carmen Valente
Glenna & Jack Douglas
Young Hee Nam
Patricia Luna
Tam Goossen
Randi Reynolds
Nadien Godkewitsch
Ndidi Mgbemena
Karen Van Stiphout
Thank you to the dozens of other
businesses and non-profits we work with
annually through job and community service
placements and joint initiatives.
NEIGHBOURS
($500 – 999)
Richard Gilbert
91 Bellevue Childcare Kids
Sheila Rees
Nadine Sookermany
Linda Chow & Paul Nathanielsz
Martin & Lorie Emmons
Barbara Crawford Cook
FRIENDS
($0 – 499)
Collin Reaney
Andrea Kraus
Catherine Stefan
Mr. & Mrs. Charles Gordon
Clayton Leigh
Diana Regendanz
Jeffrey Dawson & Janice James
Quinn & Paula Wallingford
2009/10 ANNUAL REPORT | PAGE 20
our board of directors
Our Board of Directors are city builders
S
t. Stephen’s Board of Directors – 15 in all – bring a level of commitment,
guidance and enthusiasm to the mission and vision of the House that is
truly inspiring. They give generously of their time and talents, offer their
financial support and help us to attract others to do the same. These are special
volunteers; they care about the health and well-being of our neighbourhoods and
our city, and are willing to get directly involved in making Toronto a better place
for everyone to live – especially our most vulnerable residents.
issues for the House have been invaluable and we are truly grateful.
Keith Durrant’s involvement in St. Stephen’s goes way back. He began his
association with St. Stephen’s as a volunteer and mentor to at-risk youth, and later
enrolled his son in our 91 Bellevue Childcare Centre. Keith joined our Board of
Directors in 2002, and served on and chaired many committees over the past eight
years. Since taking on the role of President in 2007, Keith has expertly guided
our Board with his clear, strategic thinking, leadership and business acumen. Our
Saying “thank you” never seems enough when it is time for long-serving Board
sincere thanks to Keith, and his company, ecentricarts inc., who have all been
Members to step down. This year, we say goodbye to two outstanding people
enthusiastic supporters of our work.
who have completed their terms.
Richard Gilbert, a long time resident of the Kensington community, former City
Councillor, and urban planning consultant, has been on the Board since 2003.
Richard has been actively involved in a number of committees, most recently, as
Chair of our Advocacy Committee. Richard’s insights and engagement on important
Back Row (L-R) Gregor Robinson, Ann Mitchell, Tracey Rees, Grace Nalbandian, Keith Durrant, Liane
Regendanz (E.D.), Clio M. Godkewitsch, Charles Gordon, Chi Nguyen. Front Row (L-R) Richard Gilbert,
Nyron Dwyer, Barbara Mellman, Rob Ecclestone, Mark Smye, Cynthia Bliss. Missing: Julia Maxwell.
PAGE 21 | 2009/10 ANNUAL REPORT
Keith Durrant, President
Barbara Mellman, Vice
President
Clio Godkewitsch,
Secretary
Cynthia Bliss, Treasurer
Rosemary Chan *
Nyron Dwyer **
Rob Eccelstone **
Richard Gilbert
Charles Gordon
Philip Howell *
Julia Maxwell
Ann Mitchell
Kennedy Mohochi *
Grace Nalbandian **
Chi Nguyen **
Tracey Rees
Gregor Robinson
Mark Smye **
* Retired 2009-2010
** Joined 2009-2010
Advisory Council:
Robert Barnard
Les Horswill
J. Spencer Lanthier
Dr. Joseph Wong
Bob Wong
Our board members actively
participate on a number
of standing committees
and ad-hoc task groups,
including:
Collective Bargaining
Program Committee
Nominations Committee
Fundraising and Marketing
Finance Committee
Executive Committee
Advocacy Committee
The following community
members participated on
committees:
George Allen
Celia Denov
Drew Gyorke
Karen Loftus
Charlene O’Connor
Collin Philips
Antonio Romere
Henry Shen
Brian Smith
voices lost
Voices we have lost
T
his year, we lost some very special people. What they had in common was that they cared deeply about our city, about social justice, about helping others. In
their own unique ways, they contributed to building a vibrant, healthy and safe city for all.
JULIUS DEUTSCH
DANNY WILLIAMS
“Julius passed away after a long battle with cancer. At his memorial, the
“When Danny first came to the Corner Drop-in, he was struggling. Gradually, he
Steelworkers Hall was overflowing with people whose lives he had touched. Julius
developed strong connections with our staff and began to stabilize his life. Danny
was the Executive Assistant of the Labour Council, a political campaigner,
made tremendous progress, securing housing and volunteering at the Drop-in.
and champion of social and economic justice. He received the Labour Council
When we lost Danny, we lost a kind man who was known in the homeless
Environmental Leadership Award for his work around the Green Jobs initiatives,
community as someone who would go out of his way for others.”– robin griller
and will have a park named after him.” – john cartwright
DAVID PECAUT
BRUCE MACDOUGALL
“David had the uncanny ability of imagining success, rallying all the right forces
“Bruce’s wisdom and compassion, and his sensitivity for those marginalized
around this vision and delivering on it. He understood that this city would only
from mainstream life, enabled him to lend strong leadership to St. Christopher
truly prosper if we linked economic prosperity to social prosperity. His work with
House, the Trillium Foundation, Dixon Hall and West Hill Community Services. His
marginalized youth, low income people, underemployed immigrants, and arts and
passionate interest in every one and in every setting, coupled with his capacity to
culture has enriched city life in Toronto enormously.”– ratna omidvar
instruct, encourage and respect, won the loyalty and affection of all he met.”
JOSÉ GABRIEL
– kevin barrett
“José could often be spotted biking around the Kensington neighbourhood,
CHRISTOPHER ROGERS
smiling at passersby on his way to help out a friend. A skilled handyman, José
“Christopher Rogers, a tenant member of L. L. Odette Place, passed away in
loved keeping busy. He was a regular fixture in our Senior’s Adult Day Program,
October 2009. Christopher touched everyone with his warm smile, kind heart and
which he attended with his wife. José passed away at the age of 91 and will be
belief that everyone had worth. He was a gifted artist and in his passing, left to
remembered as someone who lived life to the fullest.” – florie silva-augello
the world a fine collection of art. Christopher was not only a gentleman; he was
also a gentle man.” – alex st. germain
JULIUS DEUTSCH
BRUCE MACDOUGALL
CHRISTOPHER ROGERS
DANNY WILLIAMS
DAVID PECAUT
JOSÉ GABRIEL
2009/10 ANNUAL REPORT | PAGE 22
Find out more about how St. Stephen’s brings community together,
and how you can be a part of it at www.ststephenshouse.com
1 BELLEVUE CENTRE
Administration and
Development, Child Care,
Conflict Resolution Service,
Wellness Promotion
91 Bellevue Avenue
Toronto, ON M5T 2N8
Phone: 416-925-2103
2 AUGUSTA CENTRE
Corner Drop-in and L. L. Odette
Place, Language Training and
Newcomer Services,
Community Development,
Youth Services
260 Augusta Avenue
Toronto, ON M5T 2L6
Phone: 416-964-8747
3 EMPLOYMENT AND
TRAINING CENTRE
1415 Bathurst Street
Toronto, ON M5R 3H8
Phone: 416-531-4631
Fax: 416-531-2680
4 HARBOURFRONT
CHILD CARE CENTRE
101-650 Queens Quay West
Toronto, ON M5V 3N2
Phone: 416-203-1300
5 WATERFRONT
CHILD CARE CENTRE
635 Queens Quay West
Toronto, ON M5V 3G3
Phone: 416-260-9442
6 KING EDWARD
CHILD CARE CENTRE
112 Lippincott Street
Toronto, ON M5S 2P1
Phone: 416-922-8705
7 SENIOR ACTIVITIES CENTRE
340 College Street, Suite 360
Toronto, ON M5T 3A9
Phone: 416-929-3281
8 NEWCOMER CENTRE
Language Training and
Newcomer Services
5231 Yonge Street
Toronto, ON M2N 5P8
Phone: 416-964-8747
WRITING AND EDITING:
Melanie Ormston, Gail Picco, Bill Sinclair,
Liane Regendanz
PHOTOGRAPHY:
Vincenzo Pietropaolo
DESIGN:
Stephen Thomas Ltd.