Quick-Ticket Guidelines
Welcome to Online Ticket Entry!
Available 24 hours a day, 7 days a week, Dig Safe’s Quick-Ticket program is a
free service that allows member companies and contractors the convenience of
applying for Dig Safe tickets online, without the aid of a Customer Service
Representative.
Quick-Ticket only processes routine tickets. Please call the Dig Safe Call
Center at 888-DIG-SAFE for emergency work.
If after processing a Quick-Ticket you find the information you entered is
incorrect, please contact the center at 877-DIG-SAFE to cancel the ticket before
processing a new one.
To avoid delays and ensure the successful transmission of information to
member utilities, please read and understand these guidelines before using
Quick-Ticket.
Dig Safe reserves the right to revoke a Quick-Ticket password if the user is
consistent and deliberate when submitting tickets with missing or inaccurate
information.
If you’re having trouble while using Quick-Ticket, we’re here to help! Call us at
877-DIG-SAFE Monday through Friday between 6:00am and 6:00pm.
Date of Last Revision: 1/22/04
Step by Step Instructions for Quick-Ticket Entry
1.
Log On– Go to digsafe.com, click on Online Options, then click on QuickTicket Entry.
2.
Choose Function – On the Online Options Menu, choose Quick-Ticket
Entry to enter new tickets.
3.
Enter Password – Enter your Quick-Ticket password, and click Verify.
Remember, your password is upper and lower case sensitive.
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If you do not have a Quick-Ticket password, apply by logging on to digsafe.com, click
on Online Options, then New User Registration.
The Quick-Ticket entry screen should now appear. Mouse click or use the tab key to
advance to each field.
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4.
Caller/Contractor Details - Enter contractor ID number in the
appropriate field, then tab to next field. This should automatically occupy
the fields for company name, mailing address and phone number. Please
tab or mouse click to type your name and fill in any other blank fields
under the heading Caller/Contractor Details.
If you do not have a Dig Safe contractor ID number, please manually fill in
all applicable fields under the heading Caller/Contractor Details. For
easier Quick-Ticket entry and phone applications, apply for a contractor ID
number by calling 877-DIG-SAFE.
5.
State/Municipality- Click on the scroll arrow to choose the state where
the work will take place, then click on Load Municipality and wait a
moment. An alphabetical list of municipalities in the chosen state should
appear. Click on the scroll arrow to choose the municipality where the
work will take place.
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6.
Latitude/Longitude (optional) - If you do not have lat/long coordinates
available, leave these fields blank and tab to the Address/Intersection
field. (Go to #7, Address/Intersection)
Keep in mind that if you use lat/long coordinates to describe a dig
location, you are covered for only that one specific fixed location.
Lat/long coordinates should not be used to describe a starting point.
Please occupy both latitude and longitude fields using one of the two
acceptable formats:
a)
True Decimal Degrees – The number is entered using a decimal
point after the first 2 digits, then followed by up to 7 numbers:
Example:
Latitude 42.4795875
Longitude –71.1192741
IMPORTANT! Longitude should always have a negative
symbol (-) just before the number.
b)
Degrees, Minutes, Seconds (DMS) – Six digits total for latitude, six
digits total for longitude. For each, two numbers are entered,
followed by a space. Another two numbers are entered, followed by
another space. Enter the last 2 digits.
Example:
Latitude 42 23 22
Longitude –72 31 59
IMPORTANT! Longitude should always have a negative
symbol (-) just before the number.
After entering lat/long coordinates in appropriate fields, tab to the
Address/Intersection field and enter the nearest address or street. Any
additional information should be entered in the Location Information
field. (see # 9)
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7.
Address/Intersection Important to know before starting!
This field must be occupied. If left blank, Quick-Ticket will reject
the request.
Streets spelled incorrectly will be rejected by the system.
The system will not recognize a street name unless acceptable
street suffix abbreviations are used:
i.e. - St, Rd, Ave, Blvd, Pkwy, Tpke, Ln
Street suffixes must be abbreviated properly or the ticket will be
rejected by the system. If you have not done so already, download
the list of Acceptable Street Suffix Abbreviations at
digsafe.com. Click on Online Options, and then choose QuickTicket Help.
Quick-Ticket will not recognize new streets and subdivisions. Please
apply by phone at 888-DIG-SAFE for these types of requests.
Below are the recommended methods to describe
a dig location:
a) Address (i.e. 25 Main St, 7 Elm St)
b) Address Range (i.e. 1-25 Main St, 7-50 Elm St)
Separate the starting point and ending point with a hyphen (-)
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c) Intersection or Junction – (an area where 2 streets join)
i.e. - Main St at Elm St, Chestnut Ave at Maple St
When entering an intersection in the Address/Intersection field, you
must separate each street name with a forward slash (/). Do not
enter spaces between the street names and forward slash (/).
Do not enter more than two streets when describing an intersection.
DO NOT enter in the Address/Intersection field:
o Place names (i.e. McDonald’s, Chevrolet Dealership)
o Numbers for poles, mile markers, pedestals, transformers,
manholes
o Exit numbers and lot numbers
Additional location information is encouraged! However, you must enter
these types of descriptions in the Location Information field. (See #9)
Otherwise, the system will not recognize the location and reject the
request.
If you can’t provide a physical address, range of addresses, intersection or
latitude longitude, type in the name of the street in the
Address/Intersection field, and then tab to the Location Information field
to enter in additional information.
8.
Nearest Cross Street - Enter the name of the street nearest to the
address or location of the dig site.
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9.
Location Information – Enter any additional information to describe dig
location.
i.e. – Place names, exit and mile marker numbers, numbers for manholes,
poles, pedestals, transformers, lot numbers.
10. Nature of Work – Please do not enter just the word “Excavation.” Be
specific when describing the type of work.
i.e. – Install new pole (not “pole”); Replace water main (not “water main”),
Foundation for addition (not “foundation”).
11. Depth – Enter the maximum depth you intend to dig, in feet.
This field accepts three digit numbers only.
i.e. – 8 feet is 008, 2 feet is 002, 10 feet is 010
Do not enter letters in this field, only numbers.
Enter whole numbers only, not fractions. It may be necessary to
round off to the highest whole number.
i.e. - A depth of 7.5 feet should be entered as 008
12. Area of Work – Describe specific location at the area of the job
i.e. – working from street to house, on private property, in the center of the street,
sidewalk area, entire width of street
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13. Area Premarked - Premarking is required in the states of
Massachusetts, Maine, New Hampshire and Vermont. Please enter Y for “yes”
or N for “no.”
14.
Start Date and Time -
Date:
When applying online during Dig Safe’s operational hours, 6 a.m. to 6 p.m.
Monday through Friday, enter legal start date 48 business hours forward for
locations in Rhode Island and Vermont, and 72 business hours forward for
locations in Massachusetts, Maine and New Hampshire. (Not including
Weekends and Holidays.)
Observed Holidays
New Year’s Day
M.L.K. Day
President’s Day
Patriot’s Day (MA, ME only)
Memorial Day
Independence Day
Victory Day (RI only)
Labor Day
Columbus Day
Thanksgiving Day
Day After Thanksgiving
Christmas Day
For Example:
If the location is in Rhode Island and you apply online on Friday at 4 p.m., the
legal start date would be the following Tuesday at 4 p.m.
If the location is in Massachusetts and you apply online on Friday at 4 p.m., the
legal start date would be the following Wednesday at 4 p.m.
If applying online during ‘off-hours,’ which is weekdays anytime between 6 p.m. and 6
a.m., or anytime during the weekend, the system will assess the start date and time
as if you were applying first thing the next business day.
For Example:
If the location is in Rhode Island and you apply anytime after 6 p.m. on a
Wednesday, your legal start date would be for the following Monday at 6 a.m.
(48 hours notice is applied, as if you called on Thursday at 6 a.m., the next
business day.)
If the location is Massachusetts and you apply on Saturday or Sunday, the legal
start date would be for the following Thursday at 6 a.m.
(72 hours notice is applied, as if you called on Monday at 6 a.m., the next
business day.)
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Time:
Quick-Ticket recognizes only military time.
Time must be entered as FOUR digits; two digits for the hour, two for
the minutes.
Hour and minutes must be separated with a colon ( : ).
i.e. – 8:00am should be 08:00
1:30pm should be 13:30
3:45pm should be 15:45
Quick-Ticket uses an internal, real-time clock. Keep in mind that if
the actual time is 14:06 (2:06 p.m.), it will reject an entered start
time of 14:00 (2:00p.m.) You must advance to the next 15-minute
increment of the actual time, 14:15 (2:15p.m.).
If you enter a legal start date/time that is earlier than your state’s
minimum requirement, not including nights, weekends and holidays,
the system will not allow you to proceed.
15. Excavator Doing Work - Type in the name of the company doing the
excavation, or “Same” if your company is doing the work.
16. Process Request – Click on the Process Request button. To reset the
form, click on the Reset Form button. For additional help, click on the Help
button.
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17. Confirmation – If information is entered properly, you should receive a
confirmation including the Dig Safe permit number, legal start date and time,
and list of member utilities notified for that particular location. You may print
this confirmation for your records.
Important!
If Quick-Ticket will not process your request, please contact the
Dig Safe center immediately at 877-DIG-SAFE.
If after processing a Quick-Ticket you find the information you
entered is incorrect or has changed, please contact the center at
877-DIG-SAFE to cancel the ticket before processing a new one.
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