Version: 10.12
User Guide
BBM Protected for BlackBerry 10
Published: 2016-02-25
SWD-20160225135311661
Contents
Get started.....................................................................................................................................................5
About BBM Protected.................................................................................................................................... 5
What's new in BBM Protected ....................................................................................................................... 5
New BBM users: Setting up BBM Protected................................................................................................... 5
Existing BBM users: Setting up BBM Protected.............................................................................................. 6
Using BBM after you leave your company....................................................................................................... 7
Change your BBM status or profile................................................................................................................. 7
About the Cloud Directory service.................................................................................................................. 8
Legal notice................................................................................................................................................... 9
Contacts and groups.................................................................................................................................... 12
Transferring your BBM contacts................................................................................................................... 12
Add a BBM contact......................................................................................................................................12
Organize your BBM contacts........................................................................................................................ 14
Join or create a BBM Protected group.......................................................................................................... 15
Add pictures, lists, and events to a group......................................................................................................17
Chats...........................................................................................................................................................19
Start a BBM Protected chat..........................................................................................................................19
Start a BBM Protected team chat................................................................................................................. 22
Delete or retract a BBM message................................................................................................................. 23
Start a private chat.......................................................................................................................................24
Start a BBM Video chat................................................................................................................................ 24
What emoticons can I use in BBM?...............................................................................................................25
Notifications and feeds................................................................................................................................ 26
BBM icons................................................................................................................................................... 26
View your BBM Channels notifications..........................................................................................................28
Hide feeds from a BBM contact, group, or channel....................................................................................... 28
BBM Channels.............................................................................................................................................29
Join a BBM channel..................................................................................................................................... 29
Create a BBM channel................................................................................................................................. 30
Add a post to your BBM channel.................................................................................................................. 31
User Guide
Get started
Get started
About BBM Protected
Welcome to BBM Protected! With BBM Protected, you can chat and share in real time with your coworkers, friends, and
family. BBM Protected adds an extra layer of encryption to the existing BBM security model between devices.
If you're new to BBM, you need to create a BlackBerry ID and download BBM on your device. If you already use BBM, you
can skip to the Existing BBM users section to activate BBM Protected.
What's new in BBM Protected
The new features for BBM Protected 10.12 include the following:
Chats
•
Start a BBM Protected team chat.
Profiles
•
Your administrator can automatically set your first and last name in your BBM profile screen. If your
administrator sets your name, you can't change it.
General
•
Your administrator can turn off the copy text feature in BBM chats. If your administrator turns off the copy and
paste feature, you are notified in the Feeds screen.
Tip: If you are traveling or roaming, you can use BBM over a Wi-Fi connection to help avoid extra data charges.
New BBM users: Setting up BBM Protected
When your administrator turns on BBM Protected for your device, you receive an activation email message. If you’re new to
BBM, you must create a BlackBerry ID.
Note:
You might also receive email when your administrator turns on the BBM Protected Plus and BBM Protected
autopassphrase features. These email messages are informational only; no action is required to activate these features.
If you can't find your activation email message, check your junk email folder.
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User Guide
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Create a BlackBerry ID
Note: If you're an existing BBM user, do not create a new BlackBerry ID. You can sign in with your existing BlackBerry ID to
add BBM Protected services to your existing device.
1.
In the "Welcome to BBM Protected" email, click the activation link.
2.
Click Don’t Have a BlackBerry ID? Create one..
3.
Complete the instructions on the screen.
4.
Click Submit.
Verify your BlackBerry ID
After you create a BlackBerry ID, you need to verify it before activating BBM Protected. When you create your BlackBerry
ID, you receive an email with the subject line "Confirm your BlackBerry ID email address." You must verify your BlackBerry
ID within 72 hours of creating it.
Note: If you can't find your activation email message, check your junk email folder.
1.
In the "Confirm your BlackBerry ID email address" email, click confirm your email address.
2.
Enter your BlackBerry ID password.
3.
Click Submit.
Existing BBM users: Setting up BBM
Protected
When your administrator turns on BBM Protected for your device, you receive an activation email message. If you’re an
existing BBM user, you must sign in using your existing BlackBerry ID.
Activate BBM Protected on your device
1.
In the "Welcome to BBM Protected" email, click the activation link.
2.
Enter your BlackBerry ID email address and password.
3.
Click Sign in.
4.
On your device, open BBM to activate BBM.
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Get more info about using BBM
Congratulations, you’re now ready to start using BBM! To learn more about using BBM, tap Help from BBM on your device.
Using BBM after you leave your company
When you leave your company, your BBM contacts remain on your device, even after your administrator turns off BBM. If
your administrator turns on the BBM wipe feature, your chat history is deleted when you leave your company.
Change your BBM status or profile
Let your BBM contacts know what you're doing or share your mood by changing your name, status, or picture. If you're
traveling, you can share your location so that your contacts know what time zone you're in.
1.
At the top of the screen, tap your picture or name.
2.
Do any of the following:
•
In the What's on your mind? field, type a status message.
• To show the
icon beside your name, tap Status > Busy.
Note: If your administrator automatically set your first and last name in your BBM profile screen, you can't change it.
Save a status for later
If you have a status that you use often, such as a vacation notice, you can save it to use again later.
1.
Tap the Status field > Edit Status Messages.
2.
Tap
.
3.
Type a status that you want to use again.
4.
To show the
5.
Tap Done.
icon beside your name when you select the status, tap the icon until it illuminates.
Your custom status appears in the Status field for you to select. To edit a status that you created, repeat step 1 and tap the
status.
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User Guide
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Show your location
To help your contacts know when you might be unavailable to chat, in BBM you can show the country that you're in and the
local time.
1.
In BBM, swipe down from the top of the screen.
2.
Tap
3.
Turn on the Show My Country and Time switch.
.
Change your BBM picture
1.
In your BBM profile, tap your current profile picture.
2.
Tap
3.
Select a new picture or an animated GIF to use as your BBM picture.
.
Show what you're listening to
BBM can change your status message to display the song title and artist when you're listening to music. When you're done
listening to music, your status message returns to the last status message that you typed.
1.
In BBM, swipe down from the top of the screen.
2.
Tap
3.
Turn on the Show What I'm Listening To switch.
.
About the Cloud Directory service
With the Cloud Directory service, you can easily find a coworker and start a BBM chat with a coworker without adding them
to your BBM contacts.
When your administrator turns on the Cloud Directory service, you're prompted to enter your full name. The name you
enter replaces your BBM profile name. It's important to use your real first and last name, as it helps your coworkers find
you in BBM.
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Legal notice
©2016 BlackBerry. Trademarks, including but not limited to BLACKBERRY, EMBLEM Design, BBM and BES are the
trademarks or registered trademarks of BlackBerry Limited, the exclusive rights to which are expressly reserved.
iPhone and Touch ID are trademarks of Apple Inc. iOS is a registered trademark of Cisco Systems, Inc. and/or its affiliates in
the U.S. and certain other countries. iOS® is used under license by Apple Inc. Google™, Android™, and Google Play™ are
trademarks of Google Inc. All other trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation provided or
made available on the BlackBerry website is provided or made accessible "AS IS" and "AS AVAILABLE" and without
condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and its affiliated
companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical, or other
inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and confidential
information and/or trade secrets, this documentation may describe some aspects of BlackBerry technology in generalized
terms. BlackBerry reserves the right to periodically change information that is contained in this documentation; however,
BlackBerry makes no commitment to provide any such changes, updates, enhancements, or other additions to this
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User Guide
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BlackBerry Limited
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Canada N2K 0A7
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Slough, Berkshire SL1 3XE
United Kingdom
Published in Canada
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User Guide
Contacts and groups
Contacts and groups
Transferring your BBM contacts
BBM is designed to back up your contacts, profile, and channels based on your BlackBerry ID. If you switch devices or lose
your device, you can transfer and restore your BBM data by using the same BlackBerry ID that you associated with BBM.
You can sign in to BBM only on one device at a time.
After restoring BBM, if you don't see all of your groups, you can ask someone from the group to invite you again.
I used the wrong BlackBerry ID for BBM
If you accidentally sign in to BBM using the wrong BlackBerry ID, you must delete all of the data from your BlackBerry
device to use a different BlackBerry ID.
To verify the BlackBerry ID that you are using, do the following:
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > BlackBerry ID.
Add a BBM contact
You can add contacts to BBM in different ways depending on the information that you have. For example, you can type
someone's contact information or scan a BBM barcode. You might also be able to add contacts using NFC technology (if
supported by your BlackBerry device).
People who don't have BBM can download it from your invitation.
1.
Tap
or
2.
Tap
.
3.
Select an option.
4.
If necessary, enter a PIN number, phone number, or email address. Tap Send.
>
.
To cancel an invitation you sent, touch and hold the invitation. Tap
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.
User Guide
Contacts and groups
Show your BBM PIN or barcode
A PIN is a unique combination of numbers and letters used to identify each person in BBM. If you don't want to share
personal information, like your phone number or email address, you can share your PIN. People can add you as a BBM
contact if they know your PIN, or if you show them your BBM barcode.
If you switch devices, your PIN might change. However, BBM is designed to update your contact details automatically so
that your contacts don't need to add you again.
1.
At the top of the screen, tap your picture or name.
2.
Tap
. Your PIN appears under your BBM barcode.
Tip: You can view your PIN at any time by typing mypin and pressing the Space key.
Delete or block a BBM contact
If you delete a BBM contact, you're also deleted from that person's contact list in BBM.
1.
Tap
or
>
.
2.
Touch and hold a name.
3.
Tap
4.
To prevent the person from sending you invitations in BBM, select the Block Future Invitations checkbox.
5.
Tap Delete.
.
Unblock a contact
You can view blocked contacts or PINs in your BBM settings.
1.
In BBM, swipe down from the top of the screen.
2.
Tap
3.
Touch and hold a name.
4.
Tap
> Blocked Contacts and Feeds.
.
Now you can add the person as a BBM contact again.
Search for coworkers who use BBM
If your company uses BBM Protected, you can search for other coworkers that use BBM and add coworkers to your BBM
contacts.
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User Guide
Contacts and groups
1.
On the Contacts screen, tap Find Coworkers.
2.
Type the first few letters of a coworker's name.
3.
When names appear, tap a coworker's name to start a chat.
I can't add a BBM contact
1.
If you invited someone to BBM but can't start a chat with the person, first try any of the following:
• To check if the contact recently changed names, tap
.
•
Check that the email address, phone number, or PIN in your invitation matches the person's current information.
•
Check if you blocked this person.
2.
If the person doesn't have BBM, you might have to wait for them to download and set up BBM. Contact the person to
verify before you invite them again.
3.
If the person's device is turned off or if the person blocks you, your invitation might continue to appear in your Sent
list. To view your pending BBM invitations, tap
or
>
.
Search for coworkers who use BBM
If your company uses BBM Protected, you can search for other coworkers that use BBM and add coworkers to your BBM
contacts.
1.
On the Contacts screen, tap Find Coworkers.
2.
Type the first few letters of a coworker's name.
3.
When names appear, tap a coworker's name to start a chat.
Organize your BBM contacts
If you have many contacts, you can organize them into categories. For example, you can create a category for family.
1.
On the Contacts screen, touch and hold a name.
2.
Tap
3.
Tap a category, or tap
.
to create a category.
To delete a category, move the contacts out of it first. Then, touch and hold the category name and tap
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User Guide
Contacts and groups
View someone's BBM profile
You can view contact details in someone's BBM profile.
1.
Touch and hold a name.
2.
Tap
.
Tip: If you have a few contacts with similar names, you can type a new name for the contact on this screen.
Hide Instant Previews for a BBM contact
By default, Instant Previews appear for all BBM chats when you're in another app. You can hide Instant Previews for a
specific BBM contact.
1.
On the Contacts screen, touch and hold a name.
2.
Tap
.
To see message previews from the contact again, repeat step 1 and tap
.
Join or create a BBM Protected group
You can plan events, track to-do lists, share pictures, and chat with up to 50 people in one group at the same time. For
example, you can confirm your plans in a group chat and then create an appointment or checklist that everyone in the
group can see. You can also share pictures with all the members of your group.
Group members can invite their BBM contacts, so you can meet new people without adding them as BBM contacts. If a
group already has 50 members, you can't join until someone leaves the group, or you can start your own group.
Create a BBM Protected group
1.
Tap
>
2.
Tap
.
3.
Turn on the BBM Protected Group switch.
4.
Complete the fields on the screen.
.
To see the groups that you're currently in, tap
.
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User Guide
Contacts and groups
Join a BBM Protected group
1.
Tap
>
2.
Tap
. Scan a group's barcode (if you have it), or show your BBM barcode and ask a group member to scan it.
3.
If your administrator has set BBM Protected to automatically share a passphrase, you aren't prompted for a
passphrase. If your administrator turned off the autopassphrase feature, you're prompted to enter a passphrase, or
share a passphrase with the contact you want to invite to the group.
.
Add a member to a BBM Protected group
1.
Tap
>
2.
Tap
.
3.
Type a name, PIN, or email address.
4.
If your administrator has set BBM Protected to automatically share a passphrase, you aren't prompted for a
passphrase. If your administrator turned off the autopassphrase feature, you're prompted to share a passphrase with
the contact you want to invite to the group.
.
View or delete group members
1.
In a group, tap the group profile picture or name at the top of the screen.
2.
Do any of the following:
• To invite more people to the group, tap
>
.
• To remove a group member, touch and hold a name and tap
.
Make someone an admin
1.
In a group, tap
2.
Do any of the following:
>
.
• To make someone an admin, beside the Administrators field, tap Edit. Tap
•
16
.
To set or change an administrator password that members can use to become admins, beside the Administration
Password field, tap Create or Edit.
User Guide
Contacts and groups
Leave a group
The group and all of its data is removed from your device when you leave a group. Other members continue to see the
items that you shared, including pictures and lists. If you're an administrator for the group, you can choose to delete the
group and all of its data when you leave.
In a group, tap
>
.
Add pictures, lists, and events to a group
You can share items and comment on pictures or lists in a BBM group.
1.
In a group, tap
2.
Do one of the following:
.
• To add a picture, tap
• To add a list, tap
.
.
• To add an event, tap
.
Tip: Share events with your household or coworkers to keep track of appointments that you want everyone to see.
Assign, organize, and filter list items
You can save time on regular activities, such as grocery shopping, by reusing lists in a group. Items that other members add
or change appear in bold on your device.
1.
In a group, tap a list.
2.
Add or change a list item.
3.
4.
•
To specify a category that you can organize items by, tap Category > New Category. Type a name.
•
To assign the item to a member, change the Assign To field.
Swipe down on the screen to change the view.
•
To filter items based on state, change the Filter By field.
•
To organize your list by category, assignee, or date, change the Sort By field.
Tap the checkbox to mark the item as complete or incomplete.
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User Guide
Contacts and groups
Comment on a list or picture
1.
In a group, tap a list or picture.
2.
If necessary, tap
3.
Type your message or select an emoticon.
4.
Press the Send key.
.
Tip: To like a picture, tap
>
.
Delete a group picture
You can delete a group picture locally on your device. The person who added the picture or a group administrator can
delete the picture for everyone.
1.
In a group, tap a picture.
2.
Tap
3.
If prompted, tap Delete.
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>
.
User Guide
Chats
Chats
Start a BBM Protected chat
You can chat in real time with your BBM contacts and know when someone has read your message. Share pictures, voice
notes, your location, and other files.
To start a BBM Protected chat, a passphrase must be shared between you and your BBM Protected contact. By default,
this passphrase is shared automatically, and you aren't prompted for a passphrase.
1.
On the Chats screen, tap
2.
Tap a contact. If you can't find particular contacts, they might be pending contacts or might have recently changed
their name.
3.
Type your message.
4.
Tap
.
. Do any of the following:
• To add an emoticon, tap
•
. Scroll down.
To add a sticker, scroll down or left.
• To buy stickers, tap
.
• To hide some of your sticker packs, tap
. Next to the sticker pack that you want to hide, turn off the switch.
5.
To ping someone, tap
6.
To invite other BBM Protected contacts to the chat, tap
>
.
.
Start a BBM Protected chat by sharing a passphrase
manually
If your administrator turned off the autopassphrase feature, you're prompted to share a passphrase with your contact
manually. After completing the passphrase step, you can start chats normally with this contact. Messages that you type
appear as blue text until you send them.
1.
On the Chats screen, tap
2.
Tap a contact. If you can't find particular contacts, they might be pending contacts or might have recently changed
their name.
3.
When you're prompted to share a passphrase, tap Next. Select whether to send the passphrase in an email, a text
message, or provide the passphrase in person.
Once your contact receives a passphrase automatically, or enters the passphrase you provided, Passphrase
accepted appears in the chat.
.
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User Guide
Chats
4.
Type your message.
5.
Tap
. Do any of the following:
• To add an emoticon, tap
•
. Scroll down.
To add a sticker, scroll down or left.
.
• To buy stickers, tap
• To hide some of your sticker packs, tap
6.
To ping someone, tap
7.
If necessary, do any of the following:
>
. Next to the sticker pack that you want to hide, turn off the switch.
.
•
To view the passphrase you shared, scroll up in the chat history.
•
To share a different passphrase with the contact, tap Resend Passphrase. Enter a different passphrase.
• To invite other BBM Protected contacts to the chat, tap
.
Send pictures, Glympse locations, or files
Depending on your device, some features might not be available.
Do one of the following:
•
To attach a file, such as an appointment or a file saved in Dropbox, select one of the options.
• To take a picture, tap
.
• To record and send a voice note, tap
.
• To send a Glympse so the BBM contact can follow your location on a map until a specified time, tap
circle and slide your finger to adjust the duration from 5 minutes up to 4 hours.
. Touch the
Tip: If you receive a picture, you can tap Request HD to request a picture of a higher quality that you can save.
View or change a Glympse
In a BBM chat, you can view shared or received locations with Glympse.
1.
Tap
2.
If necessary, zoom or pan on the map.
3.
To change how long you want your location to be available for, tap
.
Send money with PayPal
Send money to a BBM contact quickly and easily using PayPal!
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.
User Guide
Chats
The first time you send money to a BBM contact, you must enter your email address and PayPal password to associate your
PayPal account with BBM. If you don't have a PayPal account, you must create one before you send money.
The BBM contact you want to send money to must have the latest version of BBM installed to receive money from you.
Depending on your region, this feature might not be available.
1.
In a chat, tap
2.
If you're sending money to a BBM contact for the first time, sign in to PayPal.
3.
Enter the amount of money you want to send.
4.
Tap Next. Follow the instructions on the screen to send money.
>
.
Start a BBM chat with someone from your device's
contact list
You can quickly start a BBM chat with someone in your device's contact list without adding the user as a BBM contact.
People from your device's contact list who are using BBM are listed in the Contacts category in BBM, while people you
added to BBM are listed in the BBM Contacts category.
You can send and receive messages from people in your device's contact list, but these people can't see your BBM status
or profile picture, and they can't call you using BBM Video or BBM Voice.
1.
On the Contacts screen, under the Contacts category, tap a contact.
2.
Type your message.
Tip: To add a person to your BBM contacts, tap Add to BBM Contacts at the top of the chat.
Send a timed message or picture
You can send messages and pictures that can be viewed for a specified amount of time. The item is hidden in the chat until
you touch and hold to reveal it. After the timer expires, the content can't be viewed.
You can send three timed messages as a free trial of this feature. In order to send unlimited timed messages or pictures,
you need to buy a subscription for this feature from the BBM Shop.
1.
After typing a message or attaching a picture, tap
2.
Select how many seconds you want the other person to be able to view the item for.
.
3.
Tap Send or OK.
BBM is designed to alert you if the person takes a screen shot of the timed item. If you don't want to see the
chats, you can change your BBM options.
icon in
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User Guide
Chats
Ping someone
When you ping someone in BBM, the other person's device makes a sound (unless it's set to Silent) and the person sees
the word PING in red.
Tap
>
.
Invite others to a chat
1.
Open the chat.
2.
If necessary, tap
3.
Tap
4.
Select contacts.
5.
Tap Done.
.
.
Tip: To start a new chat with multiple people from your BBM contact list, touch and hold a name. Tap
more names. Tap
and tap a few
.
Send a broadcast message
1.
Tap
2.
Type in the field, or tap
3.
Type your message.
4.
Tap Send.
>
.
to select a few contacts from your address book and tap Done.
Start a BBM Protected team chat
You can chat with multiple coworkers at the same time in a BBM Protected team chat. You can also enter a subject for the
team chat so that all participants know what the chat is about.
1.
On the Chats screen, tap
2.
To add coworkers to the chat, do any of the following:
> Start Team Chat.
• To add coworkers from your BBM contacts, tap
tap Done.
22
. Tap one or more contacts. When you finish adding contacts,
User Guide
Chats
• To add coworkers that aren't in your BBM contacts, in the Search for Coworkers field, type the first few letters of a
coworker's name, and then tap a coworker's name. When you're finished adding coworkers, in the Search for
Coworkers field, tap
.
3.
To set a subject for your team chat, do any of the following:
•
In the Chat Subject field, type a subject.
• To set the chat subject using a barcode, tap
4.
.
Tap Start.
Delete or retract a BBM message
If you didn't mean to send a particular message, you can retract it. When you retract your message, it no longer appears on
your device or your contact's device.
You can retract three messages as a free trial of this feature. In order to retract or edit unlimited messages, visit the BBM
Shop to buy a subscription.
1.
In a chat, touch and hold a message or picture that you sent.
2.
Tap Delete Message.
3.
Do one of the following:
•
To delete the message or picture from your device only, tap Delete.
•
To retract the message from your contact's device, tap Retract.
Retract all messages in a chat
When you end a chat with a contact, you can retract all the messages that you sent in the chat. When you retract a chat, all
the messages you sent in that chat no longer appear on your device or your contact's device.
You can retract three chats as a free trial of this feature. In order to retract or edit unlimited chats, visit the BBM Shop to
buy a subscription.
1.
In the chats list, touch and hold a chat.
2.
Tap End Chat.
3.
Tap Retract Chat.
Edit a message
If you made a mistake in a message that you sent, you can edit your message. When you edit a message, the original
message is retracted and it appears in the message field so you can easily make your changes and resend it.
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User Guide
Chats
You can edit three messages as a free trial of this feature. In order to edit unlimited messages, visit the BBM Shop to buy a
subscription.
1.
In a chat, touch and hold a message you sent.
2.
Tap Edit Message.
Start a private chat
Keep your sensitive chats discreet with private chats. In a private chat, your contact's name is hidden, and new message
notifications are turned off. Your chat is automatically deleted after a short time, or when you end the private chat.
You can start a private chat three times as a free trial of this feature. In order to start unlimited private chats, you need to
buy a subscription for this feature from the BBM Shop.
1.
In a chat, tap
2.
Tap Start Private Chat.
.
Start a BBM Video chat
You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try
to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you are prompted to
add the person to BBM before you start your BBM Video chat.
If your device doesn't have a camera, this feature is not available.
In a BBM chat, the Phone app, or the Contacts app, tap
.
About BBM Protected Voice
If your organization subscribes to BBM Protected Voice, you can make a voice call with the extra layer of security that's
provided by BBM Protected.
You can only start a BBM Protected Voice call if the contact you're calling is also a BBM Protected Voice subscriber. When
you're in a BBM Protected Voice call, the
icon appears on the call screen.
Accept or decline a BBM Video chat or BBM Voice chat
When you receive a BBM Video chat or BBM Voice chat, the name of the person and the type of chat appear on your
screen. You can silence the ring tone before you respond by tapping
1.
24
Touch and hold the circle at the bottom of the screen.
.
User Guide
2.
Chats
Do one of the following:
• To accept the chat, slide your finger to the left. Release your finger when the circle covers
• To decline the chat, slide your finger to the right. Release your finger when the circle covers
Tip: With the Reply Now feature, to send a BBM message to the person instead, tap
or
.
.
.
Switch cameras or share your screen
By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you can play media files
like videos on your device and continue your conversation at the same time.
In a BBM Video chat, do any of the following:
• To switch to the rear-facing camera, tap
• To share your screen, tap
•
.
.
To move your video thumbnail, touch the thumbnail and drag it to a different corner of the screen.
• To move your video chat to an external display, such as a TV, tap
.
Note: This feature requires that your BlackBerry device either supports Wi-Fi CERTIFIED Miracast technology or is
connected to an external display with an HDMI cable.
Stop using BBM Video over a mobile network
When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video over a Wi-Fi network.
1.
In BBM, swipe down from the top of the screen.
2.
Tap
3.
Turn off the Allow BBM Calls Over Mobile Networks switch.
.
What emoticons can I use in BBM?
BBM includes emoticons and flag icons that you can use in chats and when you change your status.
If you copy emoticons, for example from a browser, and paste them into BBM, your contacts might not be able to see those
emoticons.
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User Guide
Notifications and feeds
Notifications and feeds
BBM icons
Chats
Icon
Description
Unread message in a chat
Ping message
Contact wants your attention
File has been sent or received
Unread broadcast message
Draft BBM message
Message is sending
Message has been sent
Message has been delivered
Message has been read
Message hasn't been sent yet
Tip: Verify that your device is connected to a wireless network.
Message couldn't be sent
Tip: Touch and hold the unsent message, and tap
or
Contact is available for a video chat or voice chat
You or the contact shared a Glympse location
You or the contact is busy
26
to resend it.
User Guide
Icon
Notifications and feeds
Description
Contact is listening to music
BBM Protected contacts
Contact can join a BBM Protected chat.
BBM Channels
Icon
Description
Content has been reported as inappropriate
Verified channel
Local channel
Private channel
Only the channel owner can invite people to this channel.
Favorite channel
You are the channel owner
BBM Groups
Icon
Description
BBM Protected group
Only people with BBM Protected can join.
You like this picture
Comments have been added to the list
This member is an administrator for the group
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User Guide
Notifications and feeds
View your BBM Channels notifications
You can view all of your notifications for the channels that you joined or created. For example, you can see when people
reply to your comment or like your post.
1.
Tap
2.
Tap Notifications.
or
>
.
Tip: To mark a channel as a favorite so that you don't miss new posts, touch and hold a channel. Tap
. On a BlackBerry
device running BlackBerry 10 OS version 10.2.1 or later, new posts also appear in the BlackBerry Hub.
Hide feeds from a BBM contact, group, or
channel
You can stop seeing notifications of updates from BBM contacts, channels, and groups. For example, you can hide feeds
when contacts change their BBM status or picture.
1.
Tap
2.
Touch and hold a name.
3.
Tap
4.
If you hide feeds for a contact, select an option. Tap OK.
.
.
To restore the feeds, in your BBM settings, tap Blocked Contacts and Feeds > Feeds. Touch and hold a name. Tap
Block sponsored content
You can block content or invites, such as content from a sponsored channel, in BBM.
1.
Touch and hold a sponsored item.
2.
Tap
28
.
.
User Guide
BBM Channels
BBM Channels
Join a BBM channel
View, share, or comment on posts from people, brands, and services in BBM. You might also be able to start a BBM chat
directly with the channel owner.
Tip: You can preview channels that you're thinking about joining.
1.
Tap
2.
Search or browse for a channel.
3.
Tap a channel. To view recent posts, tap Preview.
4.
Tap
or
>
.
.
Invite people to a channel
When you invite people to a channel or share a channel post, the message appears in a BBM chat.
1.
Do any of the following:
• To invite someone, in a public channel or a private channel that you created, tap
• To share a channel post, touch and hold a post. Tap
2.
.
.
Type a name or select a BBM contact.
Comment on a channel post
Channel owners can restrict comments.
1.
In a BBM channel or on the Feeds screen, tap a post.
2.
Do any of the following:
• To like the post, tap
•
3.
.
To add a comment, type in the comment field.
To reply to a comment, tap the specific comment. Tap
.
Tip: On the Feeds screen, tap a channel picture to see the full image.
29
User Guide
BBM Channels
Chat with a channel owner
In the channel's profile, you can see when the channel owner is available to chat.
1.
In a channel, tap
2.
Type your message or select an emoticon.
3.
Press the Send key.
.
When you end the chat, the channel owner can no longer reply to your message.
Report content as inappropriate
You can report a comment or a post to the channel owner if you think that the content is inappropriate or for mature
audiences only. The channel owner might decide to delete the content.
1.
Touch and hold a post or comment.
2.
Tap
.
To delete your complaint, repeat steps 1 and 2.
Leave a channel
In a channel, tap
>
.
Create a BBM channel
When you create a public channel or private channel, you can share your perspective with the BBM community in posts,
comments, and chats. You can change your channel profile picture, name, and status to let people know what's
happening, specify chat hours, or restrict comments.
Channels that you create can't be transferred to another person.
1.
Tap
or
2.
Tap
>
3.
Complete the following:
30
>
.
.
•
Select a picture.
•
Type a channel name.
User Guide
•
BBM Channels
Select a category.
4.
To control who can join your channel, turn on the Private Channel switch. You can't change this option later.
5.
Tap Save.
To access your channel on a computer, visit www.bbm.com/channels and sign in using your BlackBerry ID.
View subscribers and statistics
You can view data on how people discovered your BBM channel and what posts are the most active. People can see your
posts when they preview your channel, but they must join your channel if they want to like or comment on your posts.
1.
In a channel that you created, tap Stats.
2.
To view your current subscribers, tap Subscribers.
About verified channels
BlackBerry reviews BBM Channels across a variety of subjects on an ongoing basis and might identify some channels as
verified, but you can't request this identification specifically.
icon identifies channels with authoritative content from people, brands, and services as verified channels.
The
Delete your channel
If you delete a BBM channel that you created, you can't restore the channel or its data.
In a channel that you created, tap
>
.
Add a post to your BBM channel
Posts can be 400 characters long and can include pictures. As the channel owner, you can see how many people have
read, liked, or commented on your posts.
1.
In a channel that you created, tap
2.
Type a post title and message.
3.
Do any of the following:
•
.
Add a picture.
Tip: If you add a GIF, check the picture's properties as only pictures 2 MB (4000 pixels) or smaller will animate.
•
Add emoticons.
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User Guide
4.
BBM Channels
Tap Post.
Repost
You can share posts from public channels in your channel, but you can't edit the post.
1.
In a channel or on the Feeds screen, tap a post.
2.
Tap
3.
Select a channel to add the post to.
.
Delete a post or comment
As the channel owner, you can delete a post and all of its comments, delete a comment, and block a subscriber.
1.
Touch and hold a post or comment.
2.
Do any of the following:
• To delete the post or comment, tap
• To ignore a complaint, tap
.
.
• To block the subscriber from adding comments to the channel, tap
.
Tip: You can edit your channel to turn off commenting or show only comments that you approve.
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