Martha Hamilton
78 Parker Road
Bath, BA00 10SD
Cell: 07956 654 32
E-Mail: [email protected]
Summary
Outgoing Waitress offering extensive knowledge of hospitality etiquette, food preparation, and superior
customer service. Organised, independent professional offering 9 years’ experience in the food service
industry. Detail-orientated with strong time management skills and ability to learn new tasks quickly.
Highlights
Point of Sale (POS) system operation
Works well under pressure
In-depth food and wine knowledge
Food ingredients expert
Clean and neat
Food allergy conscious
Upbeat, outgoing and positive
Exceptional interpersonal skills
Superb trainer
Experience
October 2011 to current
The Butter House, Bath
Head Waitress
Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special
requests.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded
guests’ expectations.
Effectively used items in stock to decrease waste and profit loss.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing
service to intoxicated guests.
Inquired about guest satisfaction, anticipated additional needs, and happily fulfilled requests.
Trained and mentored new wait and host staff.
Implemented new drink policies that reduced over pouring by 30%.
Worked closely with management to improve front-of-house morale.
March 2006 to September 2010
Riverside Tavern Glastonbury
Waitress
Provided exceptional, friendly, and fast service.
Skillfully anticipated and addressed guests’ service needs.
Consistently adhered to quality expectations and standards.
Appropriately suggested additional items to customers to increase restaurant sales.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
March 2004 to February 2006
Denny’s Bath
Waitress
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas,
and service refrigerators.
Personal Information
Single
Full driving licence
Rebecca Jones
Address:
173 Sailor Road, Woking, Berks
Phone:
591-8865
Email:
[email protected]
Current job:
Waitress at Mary Mac’s Tea Room
Objective
To improve my skills and knowledge as a waitress and run my own restaurant in the future
Strengths
1. Ability to work effectively under time pressure and for long and extended hours
2. Ability to multitask
3. A good memory and an eye for details
4. Vast knowledge of different wines and spirits
5. Ability to understand different kinds of people
6. A friendly, cheerful, and polite attitude
7. Experience in preparing salad and other appetizers, and coffee
8. Experience in mixing drinks
9. A strong passion to ensure customer satisfaction
Experience
Waitress, 2010-present
Mary Mac’s Tea Room, Reading, Berks
Responsibilities

Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other
drinks

Presents the menu to customers, answers queries about it, and makes suggestions if necessary

Informs patrons the restaurant’s daily specials

Takes orders from customers for food and beverages, writes down or memorize the orders; and
enters information into the computer for transmittal to the kitchen

Serves food and beverages promptly

Checks their identification to make sure that they meet the minimum age requirement for consuming
alcoholic beverages

Prepares and tidies up the tables or counters

Performs other duties like brewing coffee and preparation of salads and appetizers

Decorates dishes prior to serving

Offers wine selections, put this in the proper wine glass, and pour the wine for customers

Stays alert for customer’s requests and be prompt to address them

Performs other tasks assigned by supervisor or manager from time to time.
Service Crew Front/Counter, 2009-2010
McDonalds, Bracknell, Berks
Responsibilities

Took food and beverage orders and served them to customers

Accepted payments and manned the cash register

Maintained cleanliness in the counters, some parts of the kitchen, and tables

Manned the drive-thru

Helped in keeping the stock room clean and organized

Accepted calls for delivery and other inquiries

Organized parties for customers
Store Assistant, 2007- 2010
C H stores, Reading Berks
Responsibilities

Assisted in running the grocery store

Operated the cash register and received payments

Received deliveries and administered shelving of stocks

Ensured that shop exits are free from obstacles; maintained the sanitation of the shop and
displays

Looked after the shop when the manager is away
Education
Forrest Hill Academy, 2003-2007
A level art, English and Drama
Courses
Dining Etiquette Seminar
Food Safety hygiene level 2
Personal information
Civil Status: Single, mother of one girl
Date of Birth: June 16, 1989
Hobbies: Singing, cooking, swimming
Dan Barney
1234 567890
Barneyexample.com
New Lane, Bristol
Personal Summary
Motivated waiter experienced working in a busy restaurant. Organized individual with
excellent customer service and attention to detail. Able to communicate effectively with a
range of different people in high pressure situations.
Work Experience
Waiter – Sep-13 - Present
Restaurant | Bristol Big Food House
Providing excellent customer service to ensure the continued high reputation of the
restaurant.
Duties:
•Taking orders and serving guests
•Dealing with customer concerns and complaints in an effective way
•Assisting with training of new staff
Key Skills
•Communicates well with a variety of different people at all levels
•Able to work well within a team
•Able to pick up new processes quickly and efficiently
•Certificate in Food and Beverage Service Level 1
Education
High School
2004 - 2012| A-Levels:
Business Studies (A) Geography (B) French (B)
References
Available upon request
Interests
County Swimmer, travelling, playing guitar